2019 MERCEDES-BENZ SPRINTER 2500

100 recalls — 94 complaints — 186 TSBs

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Consequence

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

3,739 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Consequence

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy

3,739 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

6,857 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

COMMUNICATION: AUTO CRASH NOTIFICATION

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

COMMUNICATION: AUTO CRASH NOTIFICATION

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

COMMUNICATION: AUTO CRASH NOTIFICATION

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

COMMUNICATION: AUTO CRASH NOTIFICATION

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

COMMUNICATION: AUTO CRASH NOTIFICATION

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

Remedy

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more

Consequence

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

12,086 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Consequence

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy

12,086 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Consequence

Unintentional vehicle movement can increase the risk of a crash.

Remedy

Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

48,400 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION

Defect Description

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION

Defect Description

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM

Defect Description

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM

Defect Description

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM

Defect Description

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Consequence

A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

4,444 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

Remedy

4,444 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the b... Read more

Consequence

Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Remedy

DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA cust... Read more

56,534 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Defect Description

Consequence

Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Remedy

56,534 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements ... Read more

Consequence

In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

Remedy

DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

56 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the re... Read more

Consequence

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

198 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

84,345 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:HOOD

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Consequence

In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.

Remedy

DVUSA will notify the owner, and a dealer will replace the engine hood, free of charge. The recall is expected to begin January 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHAUBE.

1 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:HOOD

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Consequence

In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.

Remedy

1 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:HOOD

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling one 2019 Mercedes-Benz Sprinter 2500 vehicle. The engine hood may not have been installed properly.

Consequence

In the event of a crash, the hood could make contact with the windshield, entering the passenger compartment and increasing the risk of an injury.

Remedy

1 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter vehicles. These vehicles may have been delivered with a version of the printed and digital operator's manual that may be inaccurate and/or incomplete.

Consequence

If the operator relies on the provided owner's manual, the information about vehicle functions and other safety relevant information may be inaccurate and/or incomplete, which could lead to improper operation of the vehicle and potentially increase the risk of a crash or injury.

Remedy

DVUSA will notify owners, and dealers will replace the printed version of the operator's manual with the latest version and update the software of the digital version, free of charge. DVUSA distributed owners an interim notification on January 22, 2021. The recall began March 17, 2021. Owners may... Read more

9 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-... Read more

4,010 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Remedy

4,010 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

Consequence

If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. The recall began May 18, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this r... Read more

52,127 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid.

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect and replace the brake hoses, as necessary. Additionally, the fender liners will be modified. All services will be performed free of charge. The recall began May 8, 2020. Owners may contact DVUSA customer se... Read more

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, AIR:SUPPLY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Consequence

Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.

Remedy

48,791 vehicles affected

Manufacturer: Daimler Vans USA, LLC

TIRES

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with winter tires. The tires may not have been correctly installed, possibly resulting in reduced traction in wet or snowy conditions.

Consequence

A reduction in traction may result in a loss of vehicle control, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will inspect the running direction of the tires, correcting them as necessary. If the thread wear is uneven, the tires will be replaced. All services will be performed free of charge. The recall began May 15, 2020. Owne... Read more

65 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

Consequence

With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's n... Read more

289 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

Consequence

Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.

332 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Consequence

Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

Remedy

332 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The screws that secure the intermediate bearing of the steering spindle may not have been properly tightened, potentially causing the screws to loosen and detach.

Consequence

If the screws detach, the driver may have difficulty steering the vehicle, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace and properly tighten the steering spindle intermediate bearing screws, free of charge. The recall began April 13, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHLENK.

8,595 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:COLUMN

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The steering column casing cover may have not been installed, allowing the steering column area to be exposed.

Consequence

If small vehicle components, such as nuts and screws, enter the steering column area, the steering operation can be affected, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the steering column with one that has a cover, free of charge. The recall is expected to begin April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is V... Read more

25 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The flange connection between the exhaust gas turbocharger and the exit to the diesel particulate filter may not be attached properly, potentially causing an exhaust gas leak.

Consequence

An exhaust gas leak in the engine compartment increases the risk of a fire.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace the flange seals and properly tighten the connection, free of charge. The recall began April 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FLABIN... Read more

4,385 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The connecting screws on the exhaust gas recirculation (EGR) pipe may not have been correctly tightened.

Consequence

If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will renew the screw connection and the flange seals on the exhaust gas recirculation pipe, free of charge. DVUSA issued owners an interim notification on April 6, 2020. The recall began May 4, 2020. Owners may contact D... Read more

4,424 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)

Defect Description

Consequence

If the connecting screws are not properly tightened, hot exhaust gases may leak from the EGR pipe, increasing the risk of a fire.

Remedy

4,424 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The lashing rails on the side walls may not have been properly installed, possibly resulting in the lashing rails detaching.

Consequence

If the lashing rails disconnect, the cargo could become unsecured, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will correctly affix the lashing rails to the side walls, free of charge. DVUSA issued owners an interim notification on February 7, 2020. The recall began April 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this r... Read more

183 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, DIESEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles equipped with diesel fuel systems. The bayonet lock between the fuel pump and the fuel tank may not have been closed and locked during manufacturing. As a result, a leak between the fuel pump a... Read more

Consequence

A diesel fuel leak can create slippery road conditions, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the bayonet lock on the fuel pump, locking it as necessary, free of charge. The recall began January 3, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KRAFMOD.

4,987 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SEATS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter and Freightliner vehicles. A seam on the height adjuster for the front seats may have been insufficiently welded.

Consequence

In the event of a crash, the weld seam may break and cause the seat cushion to shift forward, increasing the risk of injury.

Remedy

DVUSA will notify owners, and dealers will replace the tilt adjuster for the front seats, free of charge. DVUSA issued owners an interim notification on December 19, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall ... Read more

3 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:DOOR

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter vehicles. In the affected vehicles, the abutting wedge, a component attached to the door jamb to make opening the door easier after a severe frontal impact, may have been installed incorrectly.

Consequence

If a vehicle that has an incorrectly installed abutting wedge is involved in a severe frontal accident, a greater force may be necessary to open the doors, increasing the risk of injury.

Remedy

DVUSA will notify owners, and dealers will inspect the installation of the abutting wedge on the driver and front passenger side, correcting it, as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact D... Read more

153 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numb... Read more

Consequence

An inactive airbag system can increase the risk of injury in the event of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA cust... Read more

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

UNKNOWN OR OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence

Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy

DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX... Read more

19 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood t... Read more

Consequence

A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

5,626 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EXTERIOR LIGHTING:TAIL LIGHTS:SWITCH

Defect Description

Daimler Vans USA, LLC. (MBUSA) is recalling certain 2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500, and 4500 vehicles. If the manual turn-switch that activates the vehicle lights is turned quickly from one lighting position to another, the brightness of the taillights can be signific... Read more

Consequence

Reduced taillight visibility increases the risk of a crash.

Remedy

MBUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the body control unit software, free of charge. The recall began September 30, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is VS3HELI.

8,243 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EXTERIOR LIGHTING:TAIL LIGHTS

Defect Description

Consequence

Reduced taillight visibility increases the risk of a crash.

Remedy

8,243 vehicles affected

Manufacturer: Daimler Vans USA, LLC

VISIBILITY:GLASS, SIDE/REAR

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Consequence

In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service a... Read more

1,079 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Sprinter (Platform 907) vehicles equipped with high-beam assist. A software error in the control unit may prevent the driver from being able to switch off the high beams when intended.

Consequence

Being unable to turn off the high beams may result in oncoming traffic being blinded by the vehicle's lights, increasing the risk of crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will update the control unit software, free of charge. The recall began June 14, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FERNLI.

1,517 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles equipped with LED high performance headlights. The sensor for the headlamp range adjustment may not have been mounted or calibrated, possibly causing unexpected changes in the headlam... Read more

Consequence

Unexpected changes in the headlamp lighting angle may affect the drivers visibility, increasing the risk of crash.

Remedy

DVUSA will notify owners, and dealers will inspect and retrofit the sensor and correctly calibrate the rotation angle sensor, free of charge. The recall began June 11, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LEDSENS.

590 vehicles affected

Manufacturer: Daimler Vans USA, LLC

UNKNOWN OR OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence

Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy

DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

7 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

94 total complaints 14 crashes 6 fires 5 injuries

Top Reported Components

Component	Complaints
STEERING	15
POWER TRAIN	12
UNKNOWN OR OTHER	9
SERVICE BRAKES	7
ELECTRICAL SYSTEM	6
ENGINE	5
ELECTRONIC STABILITY CONTROL (ESC)	3
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	3
VEHICLE SPEED CONTROL	3
AIR BAGS	2

Incident date: Mar 15, 2026

My 2019 Mercedes-Benz Sprinter 170 High Roof caught fire suddenly and without warning. The vehicle was in its original condition and had not been modified in any way. The fire escalated quickly and resulted in a total loss. The cause of the fire is unknown. This incident raises serious safety concer... Read more

Fire

Incident date: Aug 17, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while operating the vehicle, the front driver’s seat belt message remained displayed. The vehicle was taken to the local dealer, who diagnosed that the seat belt buckle was faulty. The seat belt assembly was replaced, and... Read more

Incident date: Dec 21, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while driving at approximately 60 MPH, the vehicle lost power steering functionality. The contact stated that an unknown warning light was illuminated. The contact turned off and restarted the vehicle and the power steering func... Read more

Incident date: Dec 21, 2024

When driving on a cold rainy day, I turned on defrost heat to clear my windscreen. No heat came out. AC, fans and zone select worked fine, but no heat. So I had to stop repeatedly on a narrow road to wipe windshield. After reviewing user forums, some pointed to a known problem with these Sprinte... Read more

Incident date: Dec 21, 2024

Incident date: Nov 20, 2024

The engine seized at 37,500 miles. It is available for inspection. The problem was confirmed by the dealer. There has been no inspections by manufacturer or any other representative. There were no warning signs. Manufacturer offered no warranties.

Incident date: Sep 5, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that on several occasions when the vehicle was started, the message "Distance Assistance Currently Unavailable" was displayed. The contact also stated that while driving on several occasions at various speeds, the cruise control... Read more

Incident date: Sep 5, 2024

Incident date: Jul 7, 2024

Depressing accelerator while in 'D'rive or 'R'everse does not increase RPM or power and vehicle does not move. While keeping the pedal pressed to the floor it will then slowly RPMs will increase and it will creep forward. It will rev. while in park or neutral.

Incident date: Jun 25, 2024

The Crosswind Assist feature of this van has caused near-accidents for me several times over the last few years, and especially last week while on vacation. It is a KNOWN problem with owners with no known recall as far as I am aware. It is an extremely abrupt maneuver that has pushed me halfway into... Read more

Incident date: Jun 25, 2024

Incident date: May 15, 2024

Front Left Malfunction Warning Light came on randomly one day. There was an airbag symbol that appeared on the dash as well. The vehicle has not been in any collisions. Mercedes USA says seatbelt components are warranted against defects in workmanship and materials for 10 years, regardless of mileag... Read more

Incident date: May 15, 2024

Incident date: May 14, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated when the vehicle started, the instrument panel failed to display properly, with the check engine warning light illuminated. The contact was concerned that the vehicle was hazardous to drive and could be severely injured if the i... Read more

Incident date: Apr 20, 2024

Tire size: 245/75 R16 LT 120/116Q Tire: Kumho Crugen HT51 I was driving on [XXX] and had only been driving about 30 minutes. I heard a sound and could see rubber from rear passenger side tire separating from the tire. I assumed I had a flat tire and immediately pulled over to the right shoulder of ... Read more

Incident date: Apr 7, 2024

Exhaust smells started coming through the air vents while driving, after the catalytic converter was changed. I discovered through my own inspection, that exhaust was leaking at the connection point between the catalytic converter and the turbocharger. The fumes were entering the airflow for the pas... Read more

Incident date: Mar 21, 2024

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while driving at various speeds with the stability crosswinds feature engaged in windy weather, the brakes independently activated without driver input, and the vehicle swerved and was uncontrollable. There were no warning ... Read more

Incident date: Mar 21, 2024

Incident date: Feb 25, 2024

My EIS module rendered my vehicle inoperable and left me stranded in the winter and left me stranded 54 miles away from the closest repair shop. Only because this is a know issue (see below) AND I had cell phone service enough to research this problem AND I had an air compressor to blow the wet/cor... Read more

Incident date: Nov 27, 2023

The locking mechanism on the sliding door of our 2019 15-passenger Mercedes Sprinter seems to be defective at best, and at worst, may be a safety hazard. The hand-locking part has been broken twice during our less than three-year stint with this vehicle. Twice we’ve had the lock looked at when we... Read more

Incident date: Mar 6, 2023

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact purchased the vehicle with open recall NHTSA Campaign Number: 23V100000 (Visibility, Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable... Read more

Incident date: Mar 6, 2023

Incident date: May 29, 2023

A fire started in the engine compartment our our vehicle while driving home. I was unable to put out the fire and the entire van burned

Fire

Incident date: Mar 16, 2023

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was at the dealer for routine maintenance, the dealer determined that the rear driver's side brake caliper was corroded and needed to be replaced. The vehicle was not repaired. The manufacturer was made aw... Read more

Incident date: Mar 12, 2023

The adaptive distance assist system shuts down if no vehicle is sensed for approximately 1.5 hours. The system typically will not re-engage until the vehicle is restarted with an object in front of the vehicle enabling the system to self confirm that the sensors are functioning properly. This is a d... Read more

Incident date: Nov 1, 2022

When switching gears from park into drive or reverse. There is a large knock coming from the Differential area. The knock was getting louder, and the vehicle did not drive as smooth kept getting worse with time. I took it to differential specialist. He diagnosed the problem as loose axle shafts and ... Read more

Incident date: Nov 15, 2022

In normal driving, the EGR valve becomes clogged with black soot, and the valve becomes jammed. The first symptom is a hesitation at approximately 1800 RPM, resulting in unpredictable forward motion. Within several hundred miles, this second symptom occurs, the engine will not operate above 2500 rp... Read more

Incident date: Dec 25, 2022

Hello and happy holidays! NHTSA RECALL 21V241000 or DVUSA NV3LETULPX This recall is marked completed by a dealer MB of Nanuet (99 NY-304, Nanuet, NY 10954 ) or MB of Paramus (755 NJ-17, Paramus, NJ 07652) Today I discovered my power steering liquid reservoir is dry empty, I couldn’t believe mysel... Read more

Incident date: Nov 25, 2022

The "Distronic" Front radar sensor that controls Forward Collision Warning , Emergency Braking and Adaptive cruise control failed twice during a 900 mile road trip. Once the sensor literally fell out of it's bracket leaving the system non working and putting my family at risk. Second time it failed ... Read more

Incident date: Nov 25, 2022

Incident date: Nov 21, 2022

The automatic emergency braking feature is regularly activated while driving on the highway when driving under bridges and large overhead road signs. Sometimes, the van only beeps at me, indicating that an obstruction was detected but not doing anything in response. More alarmingly, however, the van... Read more

Incident date: Jul 8, 2022

Park feature on automatic transmission. Unit is available for inspection upon request. Unit was idling on the street for approximately 10 minutes, vehicle was in park. Vehicle began rolling down the incline while in park. Crew was in vehicle applied the brakes to stop the vehicle from rolling. Ve... Read more

Incident date: Jun 2, 2022

Regarding onboard OEM Navigation system (MBUX) - I feel there is a serious safety issue in the factory supplied, vehicle specific GPS Navigation unit. In the Northeast, we have many parkways, low bridges etc. and the built in navigation system will happily route you onto restricted access parkways o... Read more

Incident date: Jan 28, 2022

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated while an employee was moving the vehicle out of the garage into the parking lot, the employee shifted the vehicle into PARK with the engine running. The contact exited the vehicle and while walking to the rear of the vehicle, th... Read more

Crash

Incident date: Jan 28, 2022

Crash

Incident date: Jan 28, 2022

Crash

Incident date: Jan 20, 2022

The contact's uncle owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that an abnormal rubbing sound was coming from the vehicle without warning. After an inspection, neither the contact nor his uncle could diagnose the cause of the failure. While the contact's uncle was driving 70 MPH, on... Read more

Incident date: Jan 20, 2022

Incident date: Jan 10, 2022

The contact owns a 2019 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, it inadvertently rolled backward and crashed into a garage. The vehicle's rear doors were damaged. The dealer was aware of the failure and scheduled an upcoming appointment on January 25th, to ... Read more

Crash

Incident date: Jan 10, 2022

Crash

Incident date: Jan 10, 2022

Crash

Incident date: Dec 6, 2021

2019 MERCEDES BENZ SPRINTER 2500. CONSUMER WRITES IN REGARDS TO DEFECTIVE ELECTRONIC MODULES. THE CONSUMER STATED THE EIS AND EZS MODULES ARE EXPOSED TO WET AND DAMP CONDITIONS. OVERTIME THEY CORRODE AND NEED TO BE REPLACED. THE CONSUMER STATED THE MODULES WERE IN A POOR LOCATION. THE CONSUMER STA... Read more

Incident date: Jan 29, 2021

I brought my 2019 4x4 Sprinter Van in for a campaign recall for the power steering hoses and clamps. The dealership said they made the repairs as necessary and sent me on my way. A few weeks later the power steering hoses blew while driving and almost caused an accident. I was stuck on the side of ... Read more

Incident date: Jun 25, 2021

The main display screen in the unit has failed, which means the following is no longer functional: Reverse camera (rearview camera image) ; Traction control settings ; Lane Departure system settings ; Door lock settings ; Vehicle lighting settings

Incident date: Jun 25, 2021

Incident date: Sep 13, 2021

The 2019+ Mercedes Sprinter EIS (Electronic Ignition System) module is bolted under the driver side dash board to the base of the A pillar where it meets with the firewall. The electrical connector of the module is pointing straight up - this is an issue because any liquids that might spill on the ... Read more

Incident date: Aug 27, 2021

I took my vehicle in for a recall on power steering hose 12/20. They said it was fixed. Last week I was driving down a 9000 foot mountain with my family when the power steering hose disconnected and I lost power steering while coming down an 8% grade. We almost went over the edge but luckily I was a... Read more

Incident date: Aug 20, 2020

The contact owns a 2019 Mercedes Benz Sprinter 2500. The contact state that while in PARK, the vehicle moved and rolled away. Additionally, while in park the vehicle moved when the seat belt was released. There were no warning lights illuminated. The vehicle was taken to the local dealer where they ... Read more

Showing 50 of 94 complaints.

Technical Service Bulletins — 2019 MERCEDES-BENZ SPRINTER 2500

186 manufacturer communications from 128 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	24
350000 EQUIPMENT	21
160000 STRUCTURE	12
118000 ELECTRICAL SYSTEM:SOFTWARE	11
060000 ENGINE AND ENGINE COOLING	10
353000 EQUIPMENT:ELECTRICAL	6
010000 STEERING	6
220000 SEATS	5

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

160000 STRUCTURE

Check Par????on Wall Bolts

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

060000 ENGINE AND ENGINE COOLING

Modify Interior Blower Motor Fuse Layout

110000 ELECTRICAL SYSTEM

Modify Interior Blower Motor Fuse Layout

110000 ELECTRICAL SYSTEM

Complaint Some MY2019 Amazon Sprinters have a customer-specific 'Driver Alert' Parameterizable Special Module (PSM) software that monitors signals from multiple sensors and outputs audible and visual feedback if the proper parking procedu

060000 ENGINE AND ENGINE COOLING

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

080000 FUEL SYSTEM, DIESEL

160000 STRUCTURE

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

162300 STRUCTURE:BODY:DOOR

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

100000 POWER TRAIN

Update Software - Comfort Function

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

160000 STRUCTURE

(RC)Remove Power Sliding Door Function

162300 STRUCTURE:BODY:DOOR

(RC)Remove Power Sliding Door Function

130000 VISIBILITY

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

110000 ELECTRICAL SYSTEM

Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: a?? Digita

061610 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE

Mercedes Emissions Recall 2021070027: Mercedes-Benz USA, LLC ("MBUSA") on behalf of Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has initiated a Recall Campaign for Model Year 2019 Sprinter vehicles to update the E

280000 BACK OVER PREVENTION

(RC)Update Rear View Camera Software

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

118000 ELECTRICAL SYSTEM:SOFTWARE

Software updare.

118000 ELECTRICAL SYSTEM:SOFTWARE

Ecall Hermes Software Update.

160000 STRUCTURE

Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window

118000 ELECTRICAL SYSTEM:SOFTWARE

Update ESP Software

118000 ELECTRICAL SYSTEM:SOFTWARE

Update ESP Software

060000 ENGINE AND ENGINE COOLING

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

"MB audio system - various complaints "

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

160000 STRUCTURE

"Front door collides with fender "

110000 ELECTRICAL SYSTEM

Update Head Control Unit

106000 POWER TRAIN:AXLE ASSEMBLY

15MPH Noise on propeller shaft/rear axle.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

The MBUX multimedia system A26/17 only boots up as far as the

114000 ELECTRICAL SYSTEM:WIRING

Inspect Swivel Seat Wiring Harness Routing

220000 SEATS

Inspect Swivel Seat Wiring Harness Routing

350000 EQUIPMENT

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

356000 EQUIPMENT ADAPTIVE/MOBILITY

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

350000 EQUIPMENT

Incorrect VIN

355100 EQUIPMENT:OTHER:LABELS

Incorrect VIN

110000 ELECTRICAL SYSTEM

Reprogram Multifunction Display

010000 STEERING

Inspect Power Steering Hose Clamps

350000 EQUIPMENT

Update Incorrect VIN

355100 EQUIPMENT:OTHER:LABELS

Update Incorrect VIN

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

045100 SERVICE BRAKES, AIR:DISC:CALIPER

Replace Rear Brake Calipers

121000 EXTERIOR LIGHTING:HEADLIGHTS

Replace hood and headlamp adjusters

350000 EQUIPMENT

Replace hood and headlamp adjusters

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace hood and headlamp adjusters

060000 ENGINE (PWS)

Replace hood and headlamp adjusters

045100 SERVICE BRAKES, AIR:DISC:CALIPER

Rear brake calipers

350000 EQUIPMENT

Rear brake calipers

356000 EQUIPMENT ADAPTIVE/MOBILITY

Rear brake calipers

100000 POWER TRAIN

Replace propeller shaft

105300 POWER TRAIN:DRIVELINE:DRIVESHAFT

Replace propeller shaft

350000 EQUIPMENT

Replace propeller shaft

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace propeller shaft

050000 PARKING BRAKE

Replace folding parking brake lever label

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

070000 FUEL SYSTEM, GASOLINE

Inspect fuel hose and clamps

010000 STEERING

Inspect Power Steering Hose Clamps

110000 ELECTRICAL SYSTEM

Update Headunit CU Software

284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

275100 LANE DEPARTURE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

118320 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR

Various complaints in connection with reversing camera, fault code FR8

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio hardware fault resulting in inoperative or intermittent controls and operation, replace radio.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

074000 FUEL/PROPULSION SYSTEM (PWS)

Inspect Fuel Delivery Module

350000 EQUIPMENT

Noise Emissions Label

355100 EQUIPMENT:OTHER:LABELS

Noise Emissions Label

140000 AIR BAGS

Clean SRS ECU Contacts

220000 SEATS

Front Swivel Seat Wiring

Showing 100 of 186 bulletins.

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

340 Total Recalls

565 Total Complaints

0 Investigations

25 Reported Crashes

13 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	3	View
2024	4	12	View
2023	8	26	View
2022	18	54	View
2021	68	76	View
2020	74	131	View
2019 (current)	100	94
2018	10	22	View
2017	8	15	View
2016	16	41	View
2015	12	9	View
2014	5	18	View
2013	3	15	View
2012	2	9	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View