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NHTSA Campaign 21V055000

ELECTRICAL SYSTEM:SOFTWARE

Issued by Daimler Vans USA, LLC · Reported Feb 5, 2021 · 84,345 vehicles affected

What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

Vehicles affected by this recall

Make Model Year Units
MERCEDES-BENZ METRIS 2016 84,345
MERCEDES-BENZ METRIS 2017 84,345
MERCEDES-BENZ METRIS 2018 84,345
MERCEDES-BENZ METRIS 2019 84,345
MERCEDES-BENZ METRIS 2020 84,345
MERCEDES-BENZ SPRINTER 1500 2019 84,345
MERCEDES-BENZ SPRINTER 1500 2020 84,345
MERCEDES-BENZ SPRINTER 2500 2019 84,345
MERCEDES-BENZ SPRINTER 2500 2020 84,345
MERCEDES-BENZ SPRINTER 3500 2019 84,345
MERCEDES-BENZ SPRINTER 3500 2020 84,345
MERCEDES-BENZ SPRINTER 4500 2019 84,345
MERCEDES-BENZ SPRINTER 4500 2020 84,345

Source: NHTSA Campaign 21V055000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.