2012 MERCEDES-BENZ SPRINTER 2500

2 recalls — 9 complaints — 99 TSBs

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2012 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the event o... Read more

Consequence

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The recall began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall supersedes recall 17V-025.

17,609 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 25... Read more

Consequence

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy

Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Va... Read more

136,361 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

9 total complaints

Top Reported Components

Component	Complaints
VEHICLE SPEED CONTROL	3
AIR BAGS	2
UNKNOWN OR OTHER	2
ENGINE	1
SERVICE BRAKES	1

Incident date: Jul 1, 2014

The contact owns a 2012 Mercedes-Benz Sprinter 2500. The contact stated that on various occasions after coming to a stop at a traffic signal, the vehicle was stalling and shaking while depressing the accelerator pedal. The contact stated that the engine revved loudly before accelerating. No warning ... Read more

Incident date: Jul 15, 2022

Wheel speed sensor malfunction, partially addressed in NHTSA recall ID: 21V042 Why only rear speed sensors? As of Aug. 2, 2022, I am facing the replacement of both front speed sensors one of which was replaced a year ago. No ABS braking, No stability control, faulty parts creating on going safety... Read more

Incident date: Jul 15, 2022

Incident date: Jul 12, 2021

Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.

Incident date: Jul 12, 2021

Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.

Incident date: Jul 12, 2021

Had a service call to repair recall items. Technician forgot to install bolts holding the transmission which led to multiple light alerts. Could have been dangerous for driver.

Incident date: Nov 21, 2018

THE VAN WILL AT TIMES ACCELERATE ON IT OWN.

Incident date: Oct 12, 2018

CHECK ENGINE AND DEF LIGHT COMES ON WHEN I CAN ONLY PUT A QUART OF DEF IN TANK ONLY HAVE 23000 MILES ON ENGINE. LIGHT CLEARS AFTER ADDING ONLY A QUART AND RESTATRTING AND DRIVING. THEN RETURNS IN A SHORT WHILE. SHOULDNT THIS BE COVERED UNDER THE EMISSION WTTY. YEAR 2012 MERCEDES SPRINTER 3500

Incident date: Mar 1, 2015

TAKATA RECALL- WE HAVE BEEN WAITING 3 YEARS FOR A FIX FOR THE DRIVER SIDE AIRBAG RECALL SINCE WE WERE FIRST NOTIFIED OF THE PROBLEM WITH THE AIRBAG. THE RECALL WAS EFFECTIVE 02/11/2016. WE WERE NOTIFIED OF THE PROBLEM NEARLY A YEAR BEFORE THE RECALL BECAME EFFECTIVE. WE HAVE ALSO BEEN WAITING ... Read more

NHTSA Safety Ratings — 2012 MERCEDES-BENZ SPRINTER 2500

2012 Mercedes-Benz Sprinter 2500 CARGO VAN RWD

Category	Rating
Rollover Risk	0.0%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins — 2012 MERCEDES-BENZ SPRINTER 2500

99 manufacturer communications from 64 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	25
060000 ENGINE AND ENGINE COOLING	12
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	10
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL	7
060000 ENGINE (PWS)	5
140000 AIR BAGS	5
080000 FUEL SYSTEM, DIESEL	4
356000 EQUIPMENT ADAPTIVE/MOBILITY	4

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Emissions.

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060005

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040008

060000 ENGINE AND ENGINE COOLING

2020060005

060000 ENGINE AND ENGINE COOLING

2020040008

080000 FUEL SYSTEM, DIESEL

Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all

060000 ENGINE AND ENGINE COOLING

2020060005 Modification to the emissions control system

060000 ENGINE AND ENGINE COOLING

2020040008 Modification to the emissions control system

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

350000 EQUIPMENT

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040008 Modification to the emissions control system

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060005 Modification to the emissions control system

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

060000 ENGINE AND ENGINE COOLING

Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

080000 FUEL SYSTEM, DIESEL

Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O

070000 FUEL SYSTEM, GASOLINE

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT