2016 MERCEDES-BENZ SPRINTER 2500

16 recalls — 41 complaints — 160 TSBs

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

88,388 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

71,301 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

Consequence

The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers... Read more

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product... Read more

550 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Cert... Read more

Consequence

If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

2 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:DRIVELINE:DRIVESHAFT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.

Consequence

A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

109 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.

Consequence

Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.

Remedy

DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

1,257 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:DRIVELINE:DRIVESHAFT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.

Consequence

If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.

Remedy

DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

892 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit m... Read more

Consequence

If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Remedy

DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

15,338 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SEAT BELTS:FRONT:ANCHORAGE

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain model year 2016 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2016, to September 30, 2016, equipped with certain left side seat adjusters, model number 486077 manufactured by Atwood. The affected seat adjusters may ... Read more

Consequence

If the seat moves in the event of a crash, the seat occupant would be at an increased risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the left slide track, free of charge. The recall began on December 22, 2016. Owners may contact Midwest customer service at 1-574-522-4878.

28 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

SEAT BELTS:REAR/OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured March 1, 2016, to May 31, 2016. The bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightened.

Consequence

If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.

Remedy

DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

271 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are confi... Read more

Consequence

If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.

Remedy

DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

3 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may s... Read more

Consequence

If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.

Remedy

DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.

55 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehi... Read more

Consequence

The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

2,278 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

41 total complaints 1 fires

Top Reported Components

Component	Complaints
AIR BAGS	9
VEHICLE SPEED CONTROL	5
SEAT BELTS	3
STEERING	3
ELECTRICAL SYSTEM	3
ENGINE	3
SERVICE BRAKES	3
UNKNOWN OR OTHER	2
STRUCTURE:BODY	2
WHEELS	2

Incident date: May 31, 2025

The power steering system lost it's fluid and pump is cavitating. It's available for inspection. The vehicles can be steered at the moment, but if it were to fail completely, it could cause loss of control at highway speeds. The problem is ongoing but hasn't been presented to a dealer or independen... Read more

Incident date: May 31, 2025

Incident date: Jul 22, 2024

The primary issue is the seal on the air conditioning unit, which is on top of the Sprinter van. Prior to purchasing it, we read multiple reviews that the seal breaks frequently and water pours into the cabin. It is a known defect and quite prevalent. Whenever we drive through rain and the seal is i... Read more

Incident date: Jul 22, 2024

Incident date: Jan 3, 2024

Had 2 rims develop cracks causing loss of air pressure in tires. 1st occurred at approx. 45000 miles (2019), 2nd occurred at 110000 (2023). Both failures occurred to area of rim where welds to lock in center (with lug holes) on outer rim (where tire sits) are situated. Both failures manifested as s... Read more

Incident date: Jul 3, 2023

The check engine light came on in the Sprinter van. There is a Hissing noise coming from the engine when accelerating. The Sprinter van loses speed when on the highway. The vehicle could not keep up with traffic on the road. The Mercedes Benz dealer, Ft. Mitchell, Kentucky has inspected the vehicl... Read more

Incident date: Jun 12, 2023

The contact owns a 2016 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags), 19V004000 (Air Bags), and 20V663000 (Steering) however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had excee... Read more

Incident date: Jun 12, 2023

Incident date: Nov 13, 2021

There is a known issue and recall for wheel speed sensors on Mercedes Sprinter 3500 models. However, this same issue applied to 2500 models also. Along with other RV owners, I have just experienced this problem. I was in city traffic when all the sudden multiple warning lights came on: "ESP, visit w... Read more

Incident date: Nov 13, 2021

Incident date: Oct 28, 2021

My 2016 Sprinter is suffering from a failing EGR valve that's causing intermittent power loss. The issue started after only 25000mi on the odometer. No errors are shown, nothing indicates malfunction. The problem is quite severe and presenting itself through random power loss. When accelerating the ... Read more

Incident date: Aug 13, 2018

The contact owns a 2016 Mercedes-Benz 2500. The contact stated while driving 21 mph, the vehicle independently accelerated when the brake pedal was depressed. The contact was not able to control the vehicle however, the contact was able to shift the vehicle into neutral to stop the vehicle. The cont... Read more

Incident date: Aug 13, 2018

Incident date: Apr 10, 2021

MY ROOF IS LEAKING. I HAVE BEEN WONDERING WHERE THE STAINS ARE COMING FROM ON MY CEILING. TODAY IS A RAINY DAY IN CINCINNATI. I GO TO PUT MY GROCERY IN THE VAN THE CEILING IS SOAK AND WET. NOW I UNDERSTAND WHY MY DISABLED CHILD AND I STAY SICK AND WHY ITS RUSTING OUT.

Incident date: Apr 10, 2021

Incident date: May 1, 2020

I'VE OWNED THIS CAR 2 YEARS. IN THE SUMMER TIME WHEN WE TURN ON THE A/C THERE IS A BAD ODOR COMING OUT OF THE VENTS. ONLY IN THE SUMMER IT'S NOT A PLEASANT SMELL. DURING THE WINTER TIME LAST YEAR WAS A GASOLINE SMELL BUT THAT GOT FIXED. I WOULD LIKE FOR YOU TO LOOK INTO IT PLEASE IT'S A MOLDY SMELL.

Incident date: Aug 28, 2020

THE WHEEL SENSORS ON THIS VEHICLE ROUTINELY FAIL. WHEN THEY FAIL AT HIGH SPEEDS(FREEWAY DRIVING) THE CRUISE CONTROL, ABS, STABILITY CONTROL, 4WD IS NO LONGER FUNCTIONAL. IF IT FAILS AT START UP, ALL THE SAME SYSTEMS ARE EFFECTED IN ADDITION YOU CANNOT DRIVE THE VEHICLE OVER 30MPH, IT WILL ACCELERATE... Read more

Incident date: Aug 28, 2020

Incident date: Sep 23, 2020

RV TRANSFER SWITCH CAUGHT FIRE WHILE SLEEPING. 5100 SERIES TRANSFER SWITCH.*DT CONSUMER STATED DIDN'T KNOW WHY IT HAPPENED BUT COULD OF BEEN THE VIBRATION WHICH MAY HAVE LOOSEN THE SCREWS.*JB

Fire

Incident date: Aug 24, 2020

WE RECEIVED A SAFETY RECALL (NHTSDA #19V004) INDICATING THE PASSENGER-SIDE AIRBAG IS AFFECTED BY THIS RECALL BASED ON THE DEFECT DECISION OF TK HOLDINGS, INC. ("TAKATA"). AT THE TIME WE WERE BATTLING CANCER AND THE CORONA VIRUS, SO WE DID NOT GET IT SERVICED AND IT REMAINED IN THE STORAGE. IN THE ... Read more

Incident date: Aug 19, 2020

AT 24,000 MILES TWO WHEEL SPEED SENSORS FAILED CAUSING ESP, ABS, AND CHECK ENGINE WARNING LIGHTS TO ILLUMINATE. ALSO THIS DISABLED THE CRUISE CONTROL. VEHICLE SAT OVERNIGHT AND UPON STARTING NO ERROR MESSAGES APPEARED. THE FOLLOWING DAY THESE ISSUES REOCCURRED. TOOK VEHICLE TO MB DEALER FOR DIAG... Read more

Incident date: Aug 20, 2020

MY 2016 2500 SPRINTER CONTINUES TO HAVE WHEEL SPEED SENSOR FAILURES EVERY 2K-3K MILES. WHEN THIS HAPPENS THE TRANSMISSION ACTS ERRATICALLY, ANTI-LOCK BRAKE SYSTEM STARTS TO ENGAGE AND DISENGAGE SPORADICALLY AND THE VAN SOMETIME ACCELERATES AND PREVENTS STOPPING. THIS CREATES A VERY DANGEROUS SITUATI... Read more

Incident date: May 20, 2020

THE ROOF TOP AIR CONDITIONER SEAL HAS FAILED. DURING THE RAIN IT'S AN INDOOR SHOWER. THERE IS ALREADY A CLASS ACTION LAWSUIT OVER THIS ISSUE WITH MERCEDES. *TR

Incident date: Dec 1, 2019

MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT

Incident date: Dec 1, 2019

MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT

Incident date: Dec 1, 2019

MERCEDES BENZ REFUSES FOR OVER A YEAR TO FIX MY AIRBAGS PASSENGER SEAT AIRBAG DEPLOYED WITH NO ACCIDENT. JUST DRIVING ABOUT 25 MILES AN HOUR IT EMPLOYED AT OF NOW NOWHERE BUT AIRBAG DIDN'T COME OUT

Incident date: Dec 5, 2019

TO LONG OF A WAITING FROM DEALERSHIP TO CHANGE OUT THE PASSENGER SIDE AIR BAG. BEEN WAITING FOR 3 YEARS FOR A NEW AIR BAG REPLACEMENT. REDICULOUSLY URGENT 1 2/5/2019 REMEDY: DAIMLER VANS USA LLC WILL CONDUCT A RECALL TO REPLACE THE PASSENGER-SIDE FRONT AIRBAG MODULES IN THE POTENTIALLY AFFECTED D... Read more

Incident date: May 1, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MERCEDES-BENZ OF JACKSONVILLE (10231 ATLANTIC... Read more

Incident date: Mar 1, 2019

I RECEIVED A RECALL NOTICE IN MARCH 2019 FOR THE AIRBAG-PASSENGER SIDE #19V004. I KEEP CHECKING WITH THE LOCAL MERCEDES DEALER AND THEY STILL HAVE NO INFORMATION ON THES RECALL AND WHEN MY VEHICLE WILL BE SAFE TO DRIVE. THE SPRINTER CAMPER IS PARKED ON MY SIDE YARD STILL WAITING TO GO ON A TRIP.

Incident date: Apr 19, 2019

TL* THE CONSUMER OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONSUMER STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CO... Read more

Incident date: Mar 1, 2019

TL* TAKATA RECALL. THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500 (M2CA144). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V004000 (AIR BAGS). THE CONTACT STATED THAT MERCEDES-BENZ OF DRAPER (LOCATED AT 11548 LONE PEAK PKWY, DRAPER, UT 84020, (801) 222-4400) EXCEEDED A REASONABL... Read more

Incident date: Feb 7, 2019

07/20/2016 BUY DAY NEW VAN AT SUN MOTORS BENZ DIALER MECHANICSBURG PA-PRICE 47K 09/20/2016 PROBLEM WITH TRANSMISSION 02/07/2019 PROBLEM WITH TRANSMISSION AND DPF/DOC CAT (VAN IS TOTALLY DEMERGE AFTER ONLY TWO YEARS)

Incident date: Feb 7, 2019

Incident date: Sep 13, 2018

TAKATA RECALL PASSENGERS SIDE AIR BAG BLOW UP AND NEVER CAME OUT SEAT BELT WONT WORK CAR WAS NOT IN A COLLISION OR HIT JUST WENT OFF AS DRIVING ON ROAD MB WILL NOT SEE TRUCK TO FIX IT TRIED 4 TIMES TO MAKE THEM SEE IT NASTY PEOPLE SAD SO SAD

Incident date: Sep 13, 2018

Incident date: Aug 29, 2017

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING 20 MPH, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE REAR PASSENGER SIDE OF THE VEHICLE. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE PASSENGER SIDE SLIDING DOOR LATCH FAILED TO LOCK. IN ADDITION, THE DOOR FAILED... Read more

Incident date: Mar 1, 2017

TL* THE CONTACT OWNS A 2016 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V149000 (POWER TRAIN) WAS RECEIVED ON MARCH OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED ... Read more

Incident date: Apr 20, 2016

THE COACH COMES WITH 2 SETS OF TWO SEATBELTS. THE DRIVER AND PASSENGER SEATBELTS WORK FINE, AS DESIGNED. THE TWO OTHER SEATBELTS INSTALLED IN THE BENCH SEAT BEHIND THE DRIVER ARE TOO SHORT TO BE USED BY AN ADULT OR A CHILD SEAT. WE CALLED THOR AND ADVISED THEM OF THE PROBLEM. THEIR RESPONSE WAS ... Read more

Technical Service Bulletins — 2016 MERCEDES-BENZ SPRINTER 2500

160 manufacturer communications from 89 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	47
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL	23
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	13
060000 ENGINE AND ENGINE COOLING	12
356000 EQUIPMENT ADAPTIVE/MOBILITY	7
110000 ELECTRICAL SYSTEM	6
080000 FUEL SYSTEM, DIESEL	6
060000 ENGINE (PWS)	5

080000 FUEL SYSTEM, DIESEL

Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Emissions.

060000 ENGINE AND ENGINE COOLING

Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

Software Update - Water Pump Diagnostics

060000 ENGINE AND ENGINE COOLING

SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https:

080000 FUEL SYSTEM, DIESEL

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040002

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060002

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060003

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060004

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060006

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060001

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060007

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060008

060000 ENGINE AND ENGINE COOLING

2020040001

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040002

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060002

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060003

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060004

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060006

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060001

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060007

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060008

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040001

060000 ENGINE AND ENGINE COOLING

Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all

080000 FUEL SYSTEM, DIESEL

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

060000 ENGINE AND ENGINE COOLING

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

060000 ENGINE AND ENGINE COOLING

Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

110000 ELECTRICAL SYSTEM

"eCall" Hermes Software Update

118000 ELECTRICAL SYSTEM:SOFTWARE

Initial NCU-eCall Software Update

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Stop Sale for Pending Emission Modification

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

118000 ELECTRICAL SYSTEM:SOFTWARE

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

118000 ELECTRICAL SYSTEM:SOFTWARE

010000 STEERING

Inspect Power Steering Hose Clamps

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

070000 FUEL SYSTEM, GASOLINE

Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

Burmeister High-End 3D Surround: Speakers may temporarily not emit sound

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

140000 AIR BAGS

Passneger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

350000 EQUIPMENT

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available

350000 EQUIPMENT

MBUX multimedia system: Navigation and/ or Satellite Radio not selectable/not available

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

141320 AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Takata Passenger-side Airbag

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Replace manufacturer informaton label.

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

091130 FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

Check Engine Light Illuminated with Stored Fault Code P008700 in ME Control Unit N3/34 and or P008A00 in FSCU N118

118000 ELECTRICAL SYSTEM:SOFTWARE

Check Engine Light Illuminated with Stored Fault Code P008700 in ME Control Unit N3/34 and or P008A00 in FSCU N118

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

355100 EQUIPMENT:OTHER:LABELS

Information label for subsequent/ final stage manufacturers contains incorrect information regarding the unloaded vehicle weight (UVW).

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MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

340 Total Recalls

565 Total Complaints

0 Investigations

25 Reported Crashes

13 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	3	View
2024	4	12	View
2023	8	26	View
2022	18	54	View
2021	68	76	View
2020	74	131	View
2019	100	94	View
2018	10	22	View
2017	8	15	View
2016 (current)	16	41
2015	12	9	View
2014	5	18	View
2013	3	15	View
2012	2	9	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View