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NHTSA Campaign 21V411000

BACK OVER PREVENTION:DISPLAY FUNCTION

Issued by Daimler Vans USA, LLC · Reported Jun 2, 2021 · 33,437 vehicles affected

What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Vehicles affected by this recall

Make Model Year Units
FREIGHTLINER SPRINTER 1500 2019 33,437
FREIGHTLINER SPRINTER 1500 2020 33,437
FREIGHTLINER SPRINTER 1500 2021 33,437
FREIGHTLINER SPRINTER 2500 2019 33,437
FREIGHTLINER SPRINTER 2500 2020 33,437
FREIGHTLINER SPRINTER 2500 2021 33,437
FREIGHTLINER SPRINTER 3500 2019 33,437
FREIGHTLINER SPRINTER 3500 2020 33,437
FREIGHTLINER SPRINTER 3500 2021 33,437
FREIGHTLINER SPRINTER 4500 2019 33,437
FREIGHTLINER SPRINTER 4500 2020 33,437
FREIGHTLINER SPRINTER 4500 2021 33,437
MERCEDES-BENZ SPRINTER 1500 2019 33,437
MERCEDES-BENZ SPRINTER 1500 2020 33,437
MERCEDES-BENZ SPRINTER 1500 2021 33,437
MERCEDES-BENZ SPRINTER 2500 2019 33,437
MERCEDES-BENZ SPRINTER 2500 2020 33,437
MERCEDES-BENZ SPRINTER 2500 2021 33,437
MERCEDES-BENZ SPRINTER 3500 2019 33,437
MERCEDES-BENZ SPRINTER 3500 2020 33,437
MERCEDES-BENZ SPRINTER 3500 2021 33,437
MERCEDES-BENZ SPRINTER 4500 2019 33,437
MERCEDES-BENZ SPRINTER 4500 2020 33,437
MERCEDES-BENZ SPRINTER 4500 2021 33,437

Source: NHTSA Campaign 21V411000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.