2017 MERCEDES-BENZ SPRINTER 2500

8 recalls — 15 complaints — 90 TSBs

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

88,388 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

71,301 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength i... Read more

Consequence

If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

153 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

Consequence

The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers... Read more

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product... Read more

550 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

TIRES:TEMPORARY/EMERGENCY SPARE TIRE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.

Consequence

If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.

773 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

15 total complaints

Top Reported Components

Component	Complaints
STEERING	4
ELECTRICAL SYSTEM	2
STRUCTURE:BODY	1
POWER TRAIN	1
FUEL/PROPULSION SYSTEM	1
LATCHES/LOCKS/LINKAGES:DOORS:LOCK	1
TIRES	1
UNKNOWN OR OTHER	1
ENGINE	1
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR	1

Incident date: Dec 23, 2025

Odometer Fraud. The contact purchased a 2017 Mercedes-Benz Sprinter 2500. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the mileage was 41,000. It was later discovered upon diagnosis that th... Read more

Incident date: May 29, 2025

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was taken to the dealer where it was ... Read more

Incident date: May 29, 2025

Incident date: Jun 12, 2024

Check engine light Nox sensor failure message

Incident date: Jun 23, 2023

The contact owns a 2017 Mercedes-Benz Sprinter 2500 equipped with Kumho Tires, Tire Line: Road Venture TR, Tire Size: LT245/75/R16, DOT Number: H211YD5F1717. The contact stated that while he was cleaning the vehicle, he noticed that the front tires had pieces of tire rubber around the tire and that ... Read more

Incident date: Jan 3, 2022

The contact owns a 2017 Pleasure Way RV built on a 2017 Mercedes-Benz Sprinter 2500 chassis. The contact stated while driving approximately 70 MPH, the vehicle experienced a loss of motive power, brakes, power steering, and engine functionality. The vehicle was pulled over and restarted and function... Read more

Incident date: Jan 1, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 2500. The contact received notification of NHTSA campaign number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed ... Read more

Incident date: Apr 11, 2021

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CARGO SLIDING DOOR FAILED TO OPEN FROM THE INSIDE OR OUTSIDE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED O... Read more

Incident date: Feb 8, 2021

EVERY 400 0R SO MILES THE CHECK ENGINE LIGHT COMES ON. CODES ARE 19DE00H AND P16CC00 AND P18F100 RELATING TO THE DEF BURN. I HAVE STOPPED AT THREE MB DEALERSHIPS. THEY LOOK AT CODE AND RESET SYSTEM AND TELL ME TO DRIVE THE VEHICLE. THEY ALSO HAVE SENT SEVERAL PEOPLE LETTERS TO REQUEST THEY HAVE THE ... Read more

Incident date: Feb 8, 2021

Incident date: Aug 14, 2020

LOWER POWER STEERING HOSE DETACHING FROM COOLER CAUSING LOSS OF POWER STEERING. I HAVE 8500 MILES ON THE VAN. THIS IS A KNOWN ISSUE ACROSS ALL SPRINTER FORUMS. I HAVE TO ADD A NEW CLAMP TO FIX THE ISSUE. IM SO SURPRISED TO LEARN THAT MB HAVE DONE NOTHING TO FIX THAT ISSUE ON ALL SPRINTER VAN... ITS... Read more

Incident date: Jul 11, 2018

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500 (NA). WHILE DRIVING 10 MPH, THE TRANSMISSION WENT INTO NEUTRAL AND THE VEHICLE FAILED TO ACCELERATE. THE CONTACT HAD TO QUICKLY SHIFT GEARS WHILE IN TRAFFIC. AFTERWARDS, THE VEHICLE DROVE NORMALLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. TH... Read more

Incident date: Apr 20, 2018

THE CROSSWIND ASSIST IS NOT WORKING. BECAUSE OF THE HIGH PROFILE ON THIS VAN, IT BECOMES VERY DANGEROUS IN WINDY CONDITIONS. WE ALMOST GOT BLOWN OUT OF THE FREEWAY BECAUSE OF THIS FEATURE NOT WORKING ON OUR 2017 VAN. I TOOK IT TO THE DEALER AND THEY CAN NOT DUPLICATE THE ISSUE. OF COURSE NOT, WE LIV... Read more

Incident date: Sep 27, 2017

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 2500. WHILE DRIVING VARIOUS SPEEDS, A RATTLING NOISE WAS HEARD INSIDE THE CARGO AREA. ALSO, DURING EXTREME HEAT, THE PASSENGER SIDE WOULD WARP. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF TEMECULA (40910 TEMECULA CENTER DR., TEMECULA, CA 92591, (951) ... Read more

Incident date: Jun 5, 2018

WHILE DRIVING SLOWLY (10MPH), ROUGHLY STRAIGHT, ON A GRAVEL ROAD, THE POWER STEERING SUDDENLY FAILED. I WAS ABLE TO STEER, BUT STEERING EFFORT WAS VERY HIGH. THE LOWER HOSE CONNECTED TO THE COOLER FOR THE POWER STEERING FLUID HAD FALLEN OFF AND ALL THE FLUID HAD BEEN EXPELLED. I COULD SEE NO REASON ... Read more

Technical Service Bulletins — 2017 MERCEDES-BENZ SPRINTER 2500

90 manufacturer communications from 62 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	26
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	10
060000 ENGINE AND ENGINE COOLING	7
110000 ELECTRICAL SYSTEM	5
356000 EQUIPMENT ADAPTIVE/MOBILITY	5
060000 ENGINE (PWS)	4
080000 FUEL SYSTEM, DIESEL	3
140000 AIR BAGS	2

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

080000 FUEL SYSTEM, DIESEL

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

118000 ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

010000 STEERING

Inspect Power Steering Hose Clamps

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

140000 AIR BAGS

Passneger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

141320 AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Takata Passenger-side Airbag

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355100 EQUIPMENT:OTHER:LABELS

Information label for subsequent/ final stage manufacturers contains incorrect information regarding the unloaded vehicle weight (UVW).

110000 ELECTRICAL SYSTEM

Engine Diagnosis Indicator Lamp Illuminated and P170400 Fault Code Current and/or Stored in CDI Control Unit

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

020000 SUSPENSION

Ball joint check on front axle

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

060000 ENGINE (PWS)

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

350000 EQUIPMENT

Recall Campaign bulletin

060000 ENGINE AND ENGINE COOLING

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

033100 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Coolant, vacuum, temperature fault codes.

980000 UNKNOWN OR OTHER

Coolant, vacuum, temperature fault codes.

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

060000 ENGINE (PWS)

Traces of oil in area of oil cooler (inner V) on engine 642

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

105000 POWER TRAIN:DRIVELINE

Humming, droning from the drivetrain on SPRINTER 2500 with all-wheel drive (4x4)

080000 FUEL SYSTEM, DIESEL

16TS7 Reman Diesel Particulate Filter Serial Number

356000 EQUIPMENT ADAPTIVE/MOBILITY

Special Tool Return Due to Interference Issue

350000 EQUIPMENT

14TL8 TorcUP? Non-Impacting Torque Tool.

114000 ELECTRICAL SYSTEM:WIRING

14CSA22 DTNA Chassis Wiring Diagrams

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14TL9 Special Tool Warranty Program.

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Fault relating to SCR AdBlue warning strategy

354000 EQUIPMENT:MECHANICAL

14TL7 DD Platform Flywheel Housing Runout Tool W470589032100

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA21 Holiday Schedule for the Detroit Customer Support Center ?

350000 EQUIPMENT

Cover of storage slot at front under roof liner (FF8) not fitting.

162900 STRUCTURE:BODY:ROOF AND PILLARS

Cover of storage slot at front under roof liner (FF8) not fitting.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA20 EGR Valve Actuator Kit P/N E23539699

060000 ENGINE (PWS)

Engine power insufficient, engine diagnosis indicator lamp lights up and differential pressure sensor fault codes current and/or stored in CDI control unit

116000 ELECTRICAL SYSTEM:IGNITION

Remote engine start via external starter switch sporadically not possible, fault code B150B

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

sb2080 Australian CST M1400 Isolated Radiator Retrofit

060000 ENGINE (PWS)

14TL2 DD Platform Engine Stand Adapter W060589023100

350000 EQUIPMENT

14TL5 ABS Power Line Carrier Converter Available Through PDC

090000 FUEL SYSTEM, OTHER

14TS19 DD Platform High Pressure Fuel Lines

060000 ENGINE AND ENGINE COOLING

AdBlue line leaking

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps and lamps fogged and/or leaking.

060000 ENGINE AND ENGINE COOLING

Engine in limp-home mode, engine diagnosis indicator lamp lights up, fault code P213862, P213864, P211271, P225113, P019122 or P019185 stored in control unit.

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

340 Total Recalls

565 Total Complaints

0 Investigations

25 Reported Crashes

13 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	3	View
2024	4	12	View
2023	8	26	View
2022	18	54	View
2021	68	76	View
2020	74	131	View
2019	100	94	View
2018	10	22	View
2017 (current)	8	15
2016	16	41	View
2015	12	9	View
2014	5	18	View
2013	3	15	View
2012	2	9	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View