2023 MERCEDES-BENZ SPRINTER 2500

7 recalls — 26 complaints — 25 TSBs

STRUCTURE:FRAME AND MEMBERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.

Consequence

Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.

Remedy

Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall ... Read more

366 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

99 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

828 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:FRONT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

33 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more

131 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

26 total complaints 1 crashes

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	4
SERVICE BRAKES	3
ENGINE	3
EXTERIOR LIGHTING	2
UNKNOWN OR OTHER	2
STEERING	2
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP	2
VISIBILITY/WIPER	1
POWER TRAIN:AUTOMATIC TRANSMISSION	1
STEERING:ELECTRIC POWER ASSIST SYSTEM	1

Incident date: Aug 20, 2025

The contact owns a 2023 Ram 1500. The contact stated that on two occasions while driving approximately 60 MPH, the traction control warning light illuminated and the message "Parking Brake Deactivated" was displayed. The contact stated that during the first failure, the vehicle was pulled over to th... Read more

Incident date: Nov 10, 2025

The contact owns a 2015 Subaru Outback. The contact stated while the vehicle was at the dealer for an oil change and snow tire replacement, the contact was informed that the sub frame and the brake lines were severely corroded and needed to be replaced. The vehicle was taken to a second dealer, 802 ... Read more

Incident date: Nov 10, 2025

2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilt... Read more

Incident date: Jul 7, 2025

I am concerned about a serious safety recall affecting the vehicle. To date, the manufacturer has not taken corrective action, which has placed an undue amount of stress on me. I respectfully request prompt steps to resolve this issue.

Incident date: Jul 7, 2025

The internal cluster went out all of a sudden. Stenallis has no part for us to repair it with. We have been without the car and no loaner for almost 4 months. There is a recall on this part on this model in this year. However, Stenallis won't recall my particular car which is currently affected.... Read more

Incident date: Dec 31, 1969

Bobs Kia in independence Dealership is selling this vehicle that has this active recall that they claim is fixed but is not. Assume recall should be taken care of before selling it to customers

Incident date: Dec 31, 1969

Bobs Kia in independence Dealership is selling this vehicle that has this active recall that they claim is fixed but is not. Assume recall should be taken care of before selling it to customers

Incident date: Feb 18, 2025

It started when I purchased it in February 2025 Mileage was 99200 I noticed the seatbelt warning signs didn’t ding if I didn’t have my seatbelt on. And the sunroof not only was leaking but it is coming apart where it is held in place I’m afraid it will suddenly come down and strike me without... Read more

Incident date: Feb 18, 2025

Incident date: Nov 24, 2024

When taken for oil changes, no oil is left on stick and motor will lock and cut off. I have to restart the car to get it to turn on.

Crash

Incident date: Aug 9, 2024

Stabilitrak warning light comes on intermittently. Cruise or anti-lock brakes do not work when this condition is present

Incident date: Jul 1, 2024

my 2019 Honda Civic Sport has 2 different recalls and this car has not been fixed or checked by a mechanic at this time, I was sent back home from my appointment at Honda Loma Linda dealership with a promised phone call to resolve the situation, which as today is: 1- car stall's unexpectedly while d... Read more

Incident date: May 29, 2024

While driving my dash and infotainment system shut off and rebooted. This left me without any vehicle information like speed nor any safety assist devices.

Incident date: May 29, 2024

The steering becomes sticky or stuck in position at higher speeds causing me to have to jerk the wheel back and forth to keep the car in the lane. It's very unsafe at highway speeds.

Incident date: May 29, 2024

My issue is only the crosswind assist. We purchased this van new, it has 3000miles of use not driving to the dealership and back. We cannot drive this van on the freeway and due to this "safety" feature nobody but myself will get behind the wheel fearful of crashing when this turns on at 100% random... Read more

Incident date: May 10, 2024

Drivers sun visor broke off while driving on November 2023 on a 2021 Jeep. I was driving at a residential area going 30mph. Dealership fixed it and assessed it as a safety issue. I brushed off the incident and considered it as normal wear and tear. Then in April 2024 the passenger sun visor broke o... Read more

Incident date: May 9, 2024

When I park my car and go to turn it off, it says "Shift to park". The dash indicates that it is in park and it will not allow me to turn the ignition off or lock the doors.

Incident date: Mar 25, 2024

The third brake light intermittently stops working. Being that it is intermittent, it tells me the led and circuitry are working. Also, a warning alert will illuminate on my dash instrument cluster and not when the light is working again. Upon further searching on-line, there is an issue with a sold... Read more

Incident date: Mar 25, 2024

The contact owns a 2018 Dodge Durango. The contact stated that the driver’s side tailgate LED light had become inoperable. The vehicle was taken to the dealer where it was confirmed that water had gotten inside the lighting enclosure. The dealer stated that the area where the tailgate racetrack li... Read more

Incident date: Oct 24, 2023

The contact owns a 2013 Ford Taurus. The contact stated that while starting the vehicle, the Electric Power Steering fault message was displayed, and the vehicle experienced a loss of power steering assist. The contact restarted the vehicle and was able to correct the failure. The vehicle was taken ... Read more

Incident date: Oct 24, 2023

The contact owns a 2017 Hyundai Sonata Hybrid. The contact stated that while his wife was driving approximately 60 MPH, the vehicle lost motive power. The contact stated that the check engine warning light was illuminated. The contact stated that his wife was able to drive the vehicle to an independ... Read more

Incident date: Oct 24, 2023

At 3,000 miles, my 2023 Van (purchased new) developed significant reduction in power and acceleration. The transmission also shifts incorrectly (too late, resulting in higher then normal RPM's) and then abruptly downshifts upon stopping. When going uphill, the van obtains a max speed of about 35-... Read more

Incident date: Sep 15, 2023

Toyota has a recall for 2012 camry torque converter issue. The recall was issued with a timeframe and/or mileage limit. My camry never experienced these issues until after the recall expired. i reached out to toyota about the recall and they state they aren't going to fix the issue.

Incident date: Oct 1, 2023

My 2023 Honda HRV rear winshield imploded all by itself. I reached out immediately to my Honda dealership and they said there is no recall and they have not heard of any issue from other owners. There was nothing they could do for me. I filed a police report and took a lot of pictures. Please advis... Read more

Incident date: Oct 1, 2023

The contact owns a 2014 Kia Soul. The contact stated that while driving at 10 MPH, the contact heard an abnormal noise and noticed that the vehicle was hesitant to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informe... Read more

Incident date: Mar 14, 2023

https://static.nhtsa.gov/odi/tsbs/2021/MC-10190203-0001.pdf The car shook with and we got the above errors with vehicle speed 30 miles. THe ABS, brake and skid and other lights came on screen with 4WD error At this speed on a bridge with rain and wind to lose ABS is a risk, there was perceived ... Read more

Technical Service Bulletins — 2023 MERCEDES-BENZ SPRINTER 2500

25 manufacturer communications from 20 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
110000 ELECTRICAL SYSTEM	3
130000 VISIBILITY	3
060000 ENGINE AND ENGINE COOLING	3
162300 STRUCTURE:BODY:DOOR	2
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM	1
080000 FUEL SYSTEM, DIESEL	1

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall notifications.

110000 ELECTRICAL SYSTEM

Inspect Main Wire Harness Routing

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

160000 STRUCTURE

Check Par????on Wall Bolts

020000 SUSPENSION

Check Front Strut Bolt Connection

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

160000 STRUCTURE

Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windo

130000 VISIBILITY

160000 STRUCTURE

130000 VISIBILITY

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

080000 FUEL SYSTEM, DIESEL

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2011

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

168 Total Recalls

640 Total Complaints

1 Investigations

33 Reported Crashes

12 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	4	View
2024	4	15	View
2023 (current)	7	26
2022	7	55	View
2021	18	79	View
2020	22	132	View
2019	42	94	View
2018	9	22	View
2017	7	15	View
2016	15	41	View
2015	14	29	View
2014	6	43	View
2013	3	34	View
2012	2	11	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 MERCEDES-BENZ SPRINTER 2500

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2023 MERCEDES-BENZ SPRINTER 2500

Most Affected Components

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Other MERCEDES-BENZ Models