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NHTSA Campaign 22V360000

ELECTRICAL SYSTEM:SOFTWARE

Issued by Daimler Vans USA, LLC · Reported May 20, 2022 · 19,937 vehicles affected

What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Vehicles affected by this recall

Make Model Year Units
FREIGHTLINER SPRINTER 1500 2019 19,937
FREIGHTLINER SPRINTER 1500 2020 19,937
FREIGHTLINER SPRINTER 1500 2021 19,937
FREIGHTLINER SPRINTER 2500 2019 19,937
FREIGHTLINER SPRINTER 2500 2020 19,937
FREIGHTLINER SPRINTER 2500 2021 19,937
FREIGHTLINER SPRINTER 3500 2019 19,937
FREIGHTLINER SPRINTER 3500 2020 19,937
FREIGHTLINER SPRINTER 3500 2021 19,937
FREIGHTLINER SPRINTER 4500 2019 19,937
FREIGHTLINER SPRINTER 4500 2020 19,937
FREIGHTLINER SPRINTER 4500 2021 19,937
MERCEDES-BENZ METRIS 2019 19,937
MERCEDES-BENZ METRIS 2020 19,937
MERCEDES-BENZ METRIS 2021 19,937
MERCEDES-BENZ SPRINTER 1500 2019 19,937
MERCEDES-BENZ SPRINTER 1500 2020 19,937
MERCEDES-BENZ SPRINTER 1500 2021 19,937
MERCEDES-BENZ SPRINTER 2500 2019 19,937
MERCEDES-BENZ SPRINTER 2500 2020 19,937
MERCEDES-BENZ SPRINTER 2500 2021 19,937
MERCEDES-BENZ SPRINTER 3500 2019 19,937
MERCEDES-BENZ SPRINTER 3500 2020 19,937
MERCEDES-BENZ SPRINTER 3500 2021 19,937
MERCEDES-BENZ SPRINTER 4500 2019 19,937
MERCEDES-BENZ SPRINTER 4500 2020 19,937
MERCEDES-BENZ SPRINTER 4500 2021 19,937

Source: NHTSA Campaign 22V360000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.