2018 MERCEDES-BENZ SPRINTER 2500

10 recalls — 22 complaints — 46 TSBs

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label may indicate the maximum speed at 55 kilometers per hour (kph) rather than as 34 miles per hour (mph).

Consequence

With only the metric speed listed on the spare tire label, the driver could misinterpret the kph as mph and operate the vehicle with the spare tire installed at higher speeds than the tire can withstand, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will replace it with the label with the correct maximum speed information indicated in miles per hour, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's n... Read more

289 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The spare tire label indicating the maximum speed may have not been affixed to the spare tire.

Consequence

Without the label, an operator may be unaware of the maximum speed limit of the spare tire and operate the vehicle at a excessive speed, increasing the risk of tire failure and a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will attach the speed limitation label on the spare wheel, free of charge. The recall began May 15, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEGREPP.

332 vehicles affected

Manufacturer: Daimler Vans USA, LLC

UNKNOWN OR OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence

Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy

DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX... Read more

19 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The airbag systems may not have been activated after vehicle production. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numb... Read more

Consequence

An inactive airbag system can increase the risk of injury in the event of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the vehicles to determine if the airbag systems have been activated, correcting them as necessary, free of charge. DVUSA issued owners an interim notification on November 22, 2019. The recall began February 10, 2020. Owners may contact DVUSA cust... Read more

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LATCHES/LOCKS/LINKAGES:HOOD:LATCH

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter vehicles. The screw connection on the upper hood catch may have been improperly tightened. As a result, factors such as the vehicle's speed, wind resistance and road conditions may cause the hood t... Read more

Consequence

A hood that opens while driving can reduce the driver's visibility, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the screw connection, tightening it as necessary, free of charge. The recall began November 1, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HAUBOSS.

5,626 vehicles affected

Manufacturer: Daimler Vans USA, LLC

VISIBILITY:GLASS, SIDE/REAR

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz and Freightliner Sprinter 1500, 2500, 3500 and 4500 vehicles. The rear side windows may be single-pane safety glass instead of laminated safety glass.

Consequence

In the event of a side impact crash or vehicle rollover, the fitted side windows may not adequately protect the rear occupants from being ejected, increasing their risk of injury.

Remedy

DVUSA will notify owners, and Mercedes-Benz or Freightliner dealers will replace the single-pane safety glass with laminated safety glass., free of charge. DVUSA issued owners an interim notification on August 16, 2019. The recall began January 21, 2020. Owners may contact DVUSA customer service a... Read more

1,079 vehicles affected

Manufacturer: Daimler Vans USA, LLC

UNKNOWN OR OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.

Consequence

Failure to identify loose safety related parts can increase the risk of crash and injury.

Remedy

DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.

7 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LATCHES/LOCKS/LINKAGES:DOORS:LATCH

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2018 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. The right side door latches may have been built with incorrect components. As a result, when the doors are electronically unlocked, the right-side doors ma... Read more

Consequence

In the event of a crash, if the right side doors cannot be opened, it could increase the risk of injury.

Remedy

DVUSA will notify owners, and dealers will inspect and replace the locks if necessary, free of charge. The recall began January 31, 2019. Owners may contact DVUSA at 1-877-762-8267.

76 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

22 total complaints

Top Reported Components

Component	Complaints
VEHICLE SPEED CONTROL	4
POWER TRAIN	3
SEAT BELTS	2
STEERING	2
UNKNOWN OR OTHER	2
ELECTRICAL SYSTEM	2
STRUCTURE:BODY	1
SUSPENSION	1
LANE DEPARTURE: BLIND SPOT DETECTION	1
STRUCTURE	1

Incident date: Feb 21, 2026

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that while the vehicle was parked, the contact became aware of an electrical burning odor. Upon touching the steering wheel, the steering wheel was extremely hot. After the vehicle was driven, the steering wheel gradually cooled... Read more

Incident date: Feb 21, 2026

Incident date: Jan 1, 2022

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the vehicle hesitated while depressing the accelerator pedal. The contact stated that while driving 70 MPH, the vehicle lost motive power. The contact pulled over to the shoulder of the highway. The check engine warning lig... Read more

Incident date: Jan 1, 2022

Incident date: Jun 28, 2024

The line for the automatic steering fluid blew. This was "repaired" Mercedes Benz during a recall but the repaired clamp did not hold. We lost the ability to steer the van easily which is dangerous to other vehicles. The problem was confirmed by the repair shop that we took it to. We did not have... Read more

Incident date: Feb 15, 2024

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that while driving at 65 MPH and attempting to accelerate, he heard an abnormal sound emanating from the engine compartment. After which, the vehicle lost significant motive power and was unable to accelerate above 45 MPH. No wa... Read more

Incident date: Jan 24, 2023

it grovernor at 7o mph which you can not pass. you can not go up some hills at the speed limit it will not idle it turn off all the time, to keep the van idling you have to put it in drive and put on the e brake and hope it does not move the back doors are always lock and when you unlock the back... Read more

Incident date: Jan 24, 2023

Incident date: May 7, 2022

The driver's side seat belt is slow to retract or doesn't retract at all. Started back in May 2022, one month after the warranty expired with less than 20k miles on it. Originally, Mercedes Benz of El Cajon said they would fix, then declined. We called MBUSA and opened a ticket 2-33281290644 and ... Read more

Incident date: May 7, 2022

Incident date: Feb 11, 2020

The contact owns a 2018 Mercedes-Benz Sprinter 2500. The contact stated that the air conditioning was draining into the interior cabin allowing moisture to the carpet, wall panels, and head liner. The RV was taken to the dealer where it was diagnosed and determined that the air conditioning seal was... Read more

Incident date: Aug 1, 2018

TL* THE CONTACT OWNS A 2018 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE INTERMITTENTLY SHIFT INTO LIMP MODE INDEPENDENTLY WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTART THE VEHICLE IN FOR THE VEHICLE TO RESUME NORMAL OPERATION. THE CONTACT ... Read more

Incident date: Nov 10, 2020

FOLLOW UP TO COMPLAINT NUMBER 11374151. CAUSE DETERMINED: LEFT REAR WHEEL SPEED SENSOR DEFECTIVE AND REPLACED

Incident date: Nov 10, 2020

2018 MB SPRINTER PLEASURE WAY RV SUDDENLY ERRATICALLY ACCELERATED WHILE IN MOTION ON HIGHWAY, ERRATIC TRANSMISSION SHIFTING, MULTIPLE WARNING MESSAGES INCLUDING ESP, ABS, BLIND SPOT ASSIST INOPERATIVE, ASR/BAS SYMBOL APPEARED. AWAIT SERVICE APPOINTMENT. ?REAR WHEEL SPEED SENSOR?

Incident date: Nov 10, 2020

Incident date: Aug 14, 2020

THE PRESSURIZED LOWER POWER STEERING FLUID HOSE IS INADEQUATELY CLAMPED AT THE COOLER UNIT AND IS OF INSUFFICIENT LENGTH, RESULTING IN THE HOSE LOOSENING AND EVENTUALLY DISCONNECTING. THIS CAUSES A LOSS OF ALL POWER STEERING ASSIST. UPON THE ADVICE OF OTHER OWNERS WHO HAVE SUFFERED CATASTROPHIC STEE... Read more

Incident date: Oct 2, 2018

SINCE SEPTEMBER OF 2019 WITH AROUND 4500 MILES ON THE VEHICLE, LOOSE BOLTS WERE FOUND THAT HOLDS UP FUEL TANK. SEVERAL DRIVESHAFTS (AKA PILOT SHAFTS) FAILED AND WERE REPLACED. THE REAR DIFFERENTIAL FAILED AND WAS REPLACED. SEVERAL TIRES HAVE BEEN REPLACED. THIS VEHICLE VIBRATES AT HIGHWAY SPEEDS. ME... Read more

Incident date: Oct 2, 2018

Incident date: Feb 8, 2020

THE SEAT BELT BUCKLE RECEIVER ON THE DRIVER SIDE BREAKS VERY FREQUENTLY. THE CABLES ARE VERY THIN WITH SMALL GAUGE STRANDS SO THE STRANDS SHEAR AT THE INTERNAL MOUNT POINT ONE BY ONE UNTIL THE ENTIRE CABLE BREAKS. THIS HAPPENS OVER THE COURSE OF SEVERAL MONTHS. THIS VEHICLE IS A DELIVERY VAN AND TH... Read more

Technical Service Bulletins — 2018 MERCEDES-BENZ SPRINTER 2500

46 manufacturer communications from 36 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	12
060000 ENGINE AND ENGINE COOLING	6
110000 ELECTRICAL SYSTEM	5
080000 FUEL SYSTEM, DIESEL	2
200000 WHEELS	2
356000 EQUIPMENT ADAPTIVE/MOBILITY	2
010000 STEERING	2
121000 EXTERIOR LIGHTING:HEADLIGHTS	2

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

110000 ELECTRICAL SYSTEM

Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: a?? Digita

080000 FUEL SYSTEM, DIESEL

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

010000 STEERING

Inspect Power Steering Hose Clamps

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

020000 SUSPENSION

Ball joint check on front axle

356000 EQUIPMENT ADAPTIVE/MOBILITY

LED light on thermal cup holder in rear passenger compartment of BR 222 flickers

350000 EQUIPMENT

LED light on thermal cup holder in rear passenger compartment of BR 222 flickers

120000 EXTERIOR LIGHTING

LED light on thermal cup holder in rear passenger compartment of BR 222 flickers

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

060000 ENGINE (PWS)

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

033100 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Coolant, vacuum, temperature fault codes.

980000 UNKNOWN OR OTHER

Coolant, vacuum, temperature fault codes.

060000 ENGINE AND ENGINE COOLING

AdBlue line leaking

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps and lamps fogged and/or leaking.

060000 ENGINE AND ENGINE COOLING

Engine in limp-home mode, engine diagnosis indicator lamp lights up, fault code P213862, P213864, P211271, P225113, P019122 or P019185 stored in control unit.

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

340 Total Recalls

565 Total Complaints

0 Investigations

25 Reported Crashes

13 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	3	View
2024	4	12	View
2023	8	26	View
2022	18	54	View
2021	68	76	View
2020	74	131	View
2019	100	94	View
2018 (current)	10	22
2017	8	15	View
2016	16	41	View
2015	12	9	View
2014	5	18	View
2013	3	15	View
2012	2	9	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View