2021 MERCEDES-BENZ SPRINTER 2500

18 recalls — 79 complaints — 84 TSBs

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Consequence

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

3,739 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more

131 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

20,500 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

6,857 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter 2500 vehicles. The generator wiring harness may be incorrectly connected to the electric power steering, which can result in an electrical surge.

Consequence

An electrical surge can increase the risk of a fire.

Remedy

Dealers will inspect and correct the wiring harness connection, as necessary, free of charge. Owner notification letters were mailed August 10, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS3LE54ELE.

2 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more

Consequence

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

12,086 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:FRONT:SPRINGS:TORSION BAR

Defect Description

Daimler Vans USA, LLC. (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The shim on the torsion bar was installed incorrectly during assembly.

Consequence

An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.

Remedy

Dealers will correct the position of the shim and replace the torsion bar linkages, free of charge. Owner notification letters were mailed August 16, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3VADREH.

2,153 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The gross vehicle weight rating (GVWR) may be improperly stated on the tire and loading label. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 120, ... Read more

Consequence

The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

Remedy

Dealers will inspect and replace, as necessary, the tire and loading information label. Additionally, tires will be inspected for excessive wear and replaced as necessary. All repairs will be conducted free of charge. Interim owner notifications were mailed to owners on March 4, 2022. Owner noti... Read more

2,564 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. The spring-loaded rear step bolt fasteners were not properly tightened.

Consequence

Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

Remedy

Dealers will tighten the bolt fasteners and replace the console and attaching hardware, free of charge. Owners notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HECKTRI.

30 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The front axle fender liner and brake hose may be too close, allowing the fender liner to contact and damage the brake hose.

Consequence

A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

Remedy

Dealers will inspect the condition and clearance of the brake hose, modify the fender liner trim, and replace the brake hose as necessary, free of charge. Owner notification letters were mailed on March 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this ... Read more

98 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter vehicles. A cable duct may drop out of place due to unlatched engagement hooks inside the battery case. This may cause the starter-generator wiring harness to chafe against the transmission carrier, which could result i... Read more

Consequence

An electrical short can increase the risk of a fire.

Remedy

Dealers will replace the engagement hooks on the affected cable duct with expanding rivets, free of charge. The recall began on November 2, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KABKAN.

38 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SEAT BELTS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint syst... Read more

Consequence

An unsecured child restraint system can increase the risk of injury during a crash.

Remedy

Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.

1,514 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

79 total complaints 5 crashes 6 injuries

Top Reported Components

Component	Complaints
POWER TRAIN	10
ELECTRICAL SYSTEM	9
SERVICE BRAKES	5
ENGINE	5
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	4
FORWARD COLLISION AVOIDANCE: WARNINGS	4
STRUCTURE:BODY	4
FUEL/PROPULSION SYSTEM	3
LANE DEPARTURE: ASSIST	3
SEAT BELTS	3

Incident date: Apr 6, 2026

I am a Amazon driver and my dsp makes us drive with very bad safety hazards on the vehicle the step up platform on the vehicle is broken brakes are terrible and the airbag sensors and tire pressure sensors are not working and very bad.

Incident date: Apr 6, 2026

Incident date: Mar 21, 2026

On four occasions while operating the vehicle down the roadway the dash screen and infotainment / vehicle information displays all have went dark off and reset causing disruption to vital information. Cruise control stayed active. It is unknown if the advanced safety features failed during the rese... Read more

Incident date: Mar 21, 2026

The contact owns a 2022 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V467000 (Fuel System, Gasoline) and 26V123000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable ... Read more

Incident date: Mar 21, 2026

Incident date: Jul 7, 2025

The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The contact stated that the camera had stopped operating in 2024. Additionally, the contact had stopped driving the vehicle due to a recent recall letter received... Read more

Incident date: Jul 7, 2025

Following Jayco and Entegra instructions, I delivered my coach to Blue Compass RV. It has now been more than SIX MONTHS out of service. Jayco Pre-Authorization has denied the required battery replacement and referred me to the battery manufacturer, even though Entegra bulletins and recall procedures... Read more

Incident date: Jul 7, 2025

Incident date: Oct 16, 2025

Lots of owners on Facebook page 2020/2021 ford escape discussions talk about our transmissions fluttering when driving straight you can see rpm’s going from one to under one back in a straight road some have had the transitions go out. I took mine to ford at 111000 miles and was told I need to pay... Read more

Incident date: Sep 29, 2025

Vehicle defect appears related to recall but dealership is unable to identify without tear down of engine. Previous dealership when first reported non responsive. Manufacturer refusing to further fix and or resolve outstanding safety issue of major safety concern.

Incident date: Oct 4, 2025

The steering wheel in the Chevrolet Bolt fails to return to center on its own. This is due to the steering rack grease hardening over time. This is a common issue with these cars but I am willing to offer my car for inspection on request. This is a safety and usability issue - my wife has carpal tun... Read more

Incident date: Oct 4, 2025

I was driving on the hwy 94 in Minneapolis and I had the cap to my sunroof fly off on the freeway. There’s a recall out on the sale vehicle but 4matic but not on my vin number. This is a huge safety issue and it’s been happening to quite a few people I know. No one was injured and it didn’t ca... Read more

Incident date: Aug 25, 2025

Since purchasing the vehicle there was a leak under the driver's side console after heavy rains. After multiple trips to the dealer they directed us to replace the windshield. We did so (under protest). The leak still existed. The dealership determined that there was a gap at the A pillar. We worr... Read more

Incident date: Aug 25, 2025

Incident date: Jul 1, 2025

The contact owns a 2022 Hyundai Ioniq Hybrid. The contact stated while attempting to start the vehicle, there was an abnormal ticking sound coming from the engine. The local dealer was contacted. The vehicle was taken dealer where it was determined that the charging actuator needed to be replaced. T... Read more

Incident date: Jul 2, 2025

Brakes deployed and distance warning illuminated for a very brief instant at highway speed (70 mph) just when a vehicle traveling faster starts to overtake. Very scary! Luck to not have been hit on the right rear corner.

Incident date: Jul 2, 2025

My rearview camera images are upside down, and sometimes do not display when reversing, just as the recall they are having on the newer models right now.

Incident date: Jul 2, 2025

My rearview camera images are upside down, and sometimes do not display when reversing, just as the recall they are having on the newer models right now.

Incident date: Jun 5, 2025

Seat belt assembly. Pretensionor stuck in locked position and seat belt will not retract or expand. Yes safety is at risk. Seat belt is no longer usable and hapend when I was not at home. My child was unable to be properly restrained. Inspected by mechanic . The seat belt on the rear driver side is ... Read more

Incident date: Jun 5, 2025

Turbo blew because of emissions systems and I never got alerts tht there was a problem but ford could see all the notifications

Incident date: Jun 5, 2025

The ABS front wheel sensor became inoperable after 27K. This disables several onboard systems that assist in vehicle control, including blind spot detection, and collision warning systems. Looking at the sensor - it completely separated at the connector by the wheel hub. The surrounding area sho... Read more

Incident date: May 27, 2025

It was around 7pm. It was raining & wipers were on. Auto stop/start setting is on. I was at a stop light waiting to turn left. The light turns green and I try to go, but the engine stalled. I was unable to move forward into the lane, and turn the wheel. A sign on the dashboard showed up saying "engi... Read more

Incident date: May 27, 2025

Incident date: Mar 4, 2025

My vehicle is activating “crosswind assist” and applying the brakes automatically, unilaterally, and abruptly while traveling at speeds over 40 mph on the highway, even when conditions are NOT windy. It seems that the sensor is overactive in detecting wind. I have taken it to the Mercedes deale... Read more

Incident date: Mar 4, 2025

The contact owns a 2024 Tesla Cybertruck. The contact stated that while driving at 70 MPH with the "Full Self-Driving" (FSD) active, the vehicle ahead of the contact's vehicle abruptly slowed down. The contact began to notice that the vehicle failed to detect the vehicle slowing down and the contact... Read more

Crash 3 injured

Incident date: Mar 4, 2025

Crash 3 injured

Incident date: Jun 26, 2024

Questions Answered Below: What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle is at a GM Dealership now and is available for inspection. I have not authorized repairs as of yet. I am being told by the dealership: The ball joint on the co... Read more

Incident date: Jul 5, 2024

My transmission oil cooler failed causing issues with the coolant system P2797-00 Auxiliary Transmission Fluid Pump & U0155-00 lost communication with cluster/cabin compartment node B0020-13 Left side seat Airbag deployment squib 1- circuit open Body Control Module front left turn lamp control-C... Read more

Incident date: Jul 5, 2024

Incident date: Sep 9, 2024

Several times now when stopped at a red light, my vehicle's idle-stop features turns of the car and fails to restart when taking my foot off the brake. The screen behind the steering wheel says to take the vehicle out of neutral and restart but it is still in drive, the battery light also comes on. ... Read more

Incident date: Jul 28, 2024

Was stationary in dense traffic, all waiting for a local bridge to open. We had been waiting for 10 or so minutes. Had braked and stopped close to car in front, car in Auto Hold. All of a sudden, my car accelerated quickly into stationary car in front, twice I believe, before I was able to brake ... Read more

Crash

Incident date: Jul 8, 2024

My car was sitting in the driveway went out of park. I was able to get it stopped and pull emergency brake before any crash occurred. I seen that the brake switch was on recall and thought I should see if I can get it fixed.

Incident date: Apr 23, 2024

This vehicle is owned by the City of Fort Lauderdale Police Department. We are submitting complaints for multiple Tahoe's that have stopped during operation causing extreme danger to our staff and other drivers in the city. The cause is always bad fuel pumps and our units have had to have the pumps... Read more

Incident date: Feb 7, 2024

My 2020 SEL Ford Escape has faulty spot welds on the drivers side door hinge. All three spot welds have broken and has caused the door to make metal scraping noise and is hard to shut. Also, I can not longer roll down my drivers side window because the hinge is blocking the window from rolling down.

Incident date: Jan 22, 2024

Audible ticking noise from valve train. Upon further inspection a discovered a damaged roller follower. Cause of damage was the failure of the needle bearings within the roller follower

Incident date: Jan 22, 2024

Transmission, 845RE, showed moist casing and oil pan. Inspected and removed transmission to discover a stress fracture in top housing/casing of the transmission. Unable to repair or replace due to no replacements available through any supply source.

Incident date: Oct 30, 2023

Without warning, while driving on the freeway, my car lost power due to an engine fault. The car went into limp mode and I made my way off the freeway and into a parking lot, where I contacted a tow company. My safety, and the safety of those around me, was compromised due to the sudden loss of pow... Read more

Incident date: Sep 8, 2023

since I am chemically sensitive and they had sprayed so much cleaner in this vehicle that when my husband got it home he took vinegar and cleaned it out many times and then he took it to someone to have them do the floor over so the plastic smell wouldn't stink so bad for me. It had to be there for ... Read more

Incident date: Sep 8, 2023

I am writing to bring to your attention a critical issue affecting my 2016 HYUNDAI SONATA 4 DOOR SEDAN, that warrants investigation and public awareness. Hyundai cars are currently plagued by ENGINE OIL CONSUMPTION PROBLEMS that ultimately lead to ENGINE FAILURE, due to there being NO WARNING LAMPS... Read more

Incident date: Sep 8, 2023

Incident date: Nov 10, 2023

At 45mph or faster, when turning left.. the steering sticks briefly and the EPS (electric power steering) over-corrects it. Makes the steering wheel jump. So the driver has to perform constant corrections. I believe it’s very serious safety issue.

Incident date: Sep 1, 2023

I drove the vehicle roughly 5 miles on city streets then parked and walked away for roughly 15 minutes. I came back, got in the car, powered it on and attempted to shift but was presented an error message stating “Conditions not correct for shift”. The car seemed to be ‘running’, but the AC ... Read more

Incident date: Aug 12, 2023

The contact owns a 2020 Ford Escape. The contact received notification of NHTSA Campaign Number: 22V859000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated t... Read more

Incident date: Jul 2, 2023

Our Sprinter 2500 is equipped with Mercedes Benz autonomous cruise (Distronic Cruise). It fails repeatedly for unknown reason, and when it does it also disabled related safety features (collision warning, emergency braking) as well as standard cruise control. The manual suggests checking for bugs,... Read more

Incident date: Jul 2, 2023

The rearview mirror detached from the windshield due to heat. When this happened, the metal button removed a chunk of glass from the windshield, so the surface is not able to be cleaned to reaffix the button that holds the mirror. The rearview mirror is currently dangling by the electrical cord. Not... Read more

Incident date: Jul 2, 2023

My one year old is able to press the chest clip and it unlatches. So now the only thing holding him is the buckle. He has been able to undo the chest clip. While driving in traffic. This should not happen. Could be terrible danger if got in a car accident.

Incident date: Apr 4, 2023

The contact owns a 2017 Lincoln MKZ Hybrid. The contact stated while starting the vehicle, the message "Shift System Fault" was displayed. Additionally, the contact stated while attempting to drive from a complete stop, she shifted into drive, but the vehicle failed to respond. The vehicle responded... Read more

Incident date: Jan 5, 2023

When windshield wipers are on high speed during a storm they will slow down after 30 seconds to a speed of wiping the window maybe every 5 seconds causing a significant reduction in visibility.

Incident date: Jan 5, 2023

My vehicle is giving me a warning saying "Front left safety restraint fault - Service is required". This is a 2018 Tesla Model 3 that Tesla says is a repair and not a recall. But if my seatbelts don't work, this seems like it should be a safety recall.

Showing 50 of 79 complaints.

Technical Service Bulletins — 2021 MERCEDES-BENZ SPRINTER 2500

84 manufacturer communications from 58 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	14
160000 STRUCTURE	7
118000 ELECTRICAL SYSTEM:SOFTWARE	6
060000 ENGINE AND ENGINE COOLING	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
150000 SEAT BELTS	4
355100 EQUIPMENT:OTHER:LABELS	3
980000 UNKNOWN OR OTHER	3

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

160000 STRUCTURE

Check Par????on Wall Bolts

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

160000 STRUCTURE

Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windo

130000 VISIBILITY

160000 STRUCTURE

130000 VISIBILITY

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

092000 FUEL SYSTEM, OTHER:DELIVERY

Replace Fuel Delivery Module.

080000 FUEL SYSTEM, DIESEL

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

100000 POWER TRAIN

Update Software - Comfort Function

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

130000 VISIBILITY

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

110000 ELECTRICAL SYSTEM

Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: a?? Digita

010000 STEERING

(RC)Check Generator and Steering Wiring Harness Connection

020000 SUSPENSION

(RC)Replace Torsion Bar Linkage and Mounting Hardware

010000 STEERING

(RC)Replace Torsion Bar Linkage and Mounting Hardware

110000 ELECTRICAL SYSTEM

(RC)Check Generator and Steering Wiring Harness Connection

355100 EQUIPMENT:OTHER:LABELS

(SC) Replace VECI Label

280000 BACK OVER PREVENTION

(RC)Update Rear View Camera Software

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

190000 TIRES

Replace Tire and Loading Information Label Mercedes-Benz Sprinter vans. Mercedes NHTSA # 22V-073

355100 EQUIPMENT:OTHER:LABELS

Replace Tire and Loading Information Label Mercedes-Benz Sprinter vans. Mercedes NHTSA # 22V-073

980000 UNKNOWN OR OTHER

Replace Tire and Loading Information Label Mercedes-Benz Sprinter vans. Mercedes NHTSA # 22V-073

021220 SUSPENSION:FRONT:SPRINGS:TORSION BAR

Replace Torsion Bar Linkage

980000 UNKNOWN OR OTHER

Replace Torsion Bar Linkage

355100 EQUIPMENT:OTHER:LABELS

Replace Tire and Loading Information Label

160000 STRUCTURE

Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window

354000 EQUIPMENT:MECHANICAL

Tighten Spring Loaded Rear Step

080000 FUEL SYSTEM, DIESEL

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

060000 ENGINE AND ENGINE COOLING

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

"MB audio system - various complaints "

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

160000 STRUCTURE

"Front door collides with fender "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

110000 ELECTRICAL SYSTEM

Replace Battery Cable Attachment Hardware

106000 POWER TRAIN:AXLE ASSEMBLY

15MPH Noise on propeller shaft/rear axle.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

The MBUX multimedia system A26/17 only boots up as far as the

150000 SEAT BELTS

Replace Certain Seat Belts

150000 SEAT BELTS

Replace Certain Seat Belts

220000 SEATS

Inspect Swivel Seat Wiring Harness Routing

114000 ELECTRICAL SYSTEM:WIRING

Inspect Swivel Seat Wiring Harness Routing

110000 ELECTRICAL SYSTEM

Reprogram Multifunction Display

150000 SEAT BELTS

Check and Replace Certain Seatbelts.

150000 SEAT BELTS

Check and Replace Certain Seatbelts.

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Indicator lamp illuminates in instrument cluster, fault present for AdBlue

284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

275100 LANE DEPARTURE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

118320 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR

Various complaints in connection with reversing camera, fault code FR8

110000 ELECTRICAL SYSTEM

Indicator lamp illuminates in instrument cluster, fault present for AdBlue

060000 ENGINE (PWS)

Check engine light on and FC P146264 sto- red in engine and fuel pump control units

070000 FUEL SYSTEM, GASOLINE

Check engine light on and FC P146264 sto- red in engine and fuel pump control units

033100 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Coolant, vacuum, temperature fault codes.

980000 UNKNOWN OR OTHER

Coolant, vacuum, temperature fault codes.

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2011

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

168 Total Recalls

640 Total Complaints

1 Investigations

33 Reported Crashes

12 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	4	View
2024	4	15	View
2023	7	26	View
2022	7	55	View
2021 (current)	18	79
2020	22	132	View
2019	42	94	View
2018	9	22	View
2017	7	15	View
2016	15	41	View
2015	14	29	View
2014	6	43	View
2013	3	34	View
2012	2	11	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2021 MERCEDES-BENZ SPRINTER 2500

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2021 MERCEDES-BENZ SPRINTER 2500

Most Affected Components

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Other MERCEDES-BENZ Models