2020 MERCEDES-BENZ SPRINTER 2500

22 recalls — 132 complaints — 150 TSBs

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more

Consequence

A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.

697 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.

Consequence

Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

Remedy

Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.

3,739 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.

Consequence

Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.

Remedy

Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.

9 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.

Consequence

A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

Remedy

Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.

6,857 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more

Consequence

Vehicle rollaway increases the risk of a crash.

Remedy

Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more

124,305 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

Consequence

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

Remedy

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

19,937 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more

Consequence

An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

Remedy

Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.

12,086 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.

Consequence

Unintentional vehicle movement can increase the risk of a crash.

Remedy

Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.

48,400 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.

Consequence

Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Remedy

Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.

4,078 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION:DISPLAY FUNCTION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more

Consequence

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

Remedy

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

33,437 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.

Consequence

Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.

Remedy

Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.

2,016 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.

Consequence

A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.

4,444 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more

Consequence

A display that is too bright can hinder the driver's vision, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.

1,285 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LATCHES/LOCKS/LINKAGES:DOORS:LOCK

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements ... Read more

Consequence

In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.

Remedy

DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.

56 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the b... Read more

Consequence

Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.

Remedy

DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA cust... Read more

56,534 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the re... Read more

Consequence

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

198 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:SOFTWARE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Consequence

Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Remedy

DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.

84,345 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more

Consequence

Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.

Remedy

DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.

9,094 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.

Consequence

Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.

463 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.

Consequence

A fuel leak can increase the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-... Read more

4,010 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

132 total complaints 5 crashes 1 injuries

Top Reported Components

Component	Complaints
ENGINE	19
ELECTRICAL SYSTEM	15
POWER TRAIN	13
SERVICE BRAKES	12
STEERING	10
UNKNOWN OR OTHER	9
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	7
VEHICLE SPEED CONTROL	5
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	5
LANE DEPARTURE: ASSIST	4

Incident date: Apr 21, 2026

Sudden complete engine failures occurred in my Mercedes-Benz Sprinter van during highway operation while transporting freight, creating a serious safety hazard due to immediate and total loss of engine power in active traffic conditions. The first engine failure occurred at approximately 303,000 mi... Read more

Incident date: Nov 28, 2025

November 2, 2025 at 12:19 PM, I received a call from the owner, Jose, who accused me of “assault” against his employee Toni—despite the fact that I have never been physically near Toni. I’ve only been calling to follow up on the unresolved safety issues: no fluids, bad brakes (which they cla... Read more

Incident date: Nov 7, 2025

CV axel clicking when turning. Most noticeable when outdoor temperature is cold. Also when applying right turn signal and making the turn. After making the turn when the switch goes back to neutral it will bump on the left turn signal and it will signal 3 times causing confusion to other drivers.

Incident date: Jun 19, 2025

[XXX] 2018 MAZDA CX-9 GRAND TOURING 89014 MILES Date: 9/11/2025 To: Mazda North American Operations Attn: Customer Experience Center 7755 Irvine Center Drive Irvine, CA 92618 USA Subject: Formal Complaint Regarding Safety and Technical Issue – 2018 Mazda CX-9 Dear Mazda Customer Experience Te... Read more

Incident date: Aug 25, 2025

Vehicle is stuttering and stalling out due to the computer being broke

Incident date: Aug 25, 2025

My vehicle braked hard on its own as I approached a metal pot hole cover in the street. It also flashes a BRAKE warning when I cross over shadows, such as from an overpass.

1 injured

Incident date: Jul 24, 2024

On June 30, 2025, I was driving at about 55 mph with the smart cruise on. A message appeared on the left side of the dash (in the left circular screen) that said “Conditions for smart cruise have not been met”. And the cruise turned off, Then a second message appeared that said the engine has... Read more

Incident date: Jul 24, 2024

repeated EGR clogging and malfunction: bucking or stumbling behavior, inability to accelerate properly, disabled shifting affecting ability to slow or stop without excessive use of brakes, Limp Home Mode suddenly without warning including inability to maintain a safe speed on highway and speed minim... Read more

Incident date: Mar 7, 2025

I started noticing rub marks on the interior walls next to the night stands after the last few uses, and they appear to be getting worse after each use. I was made aware of the deck/frame flex issues the some GD fifth wheels are having and was referred to TSB 24-001. My RV is experiencing the exact... Read more

Incident date: May 31, 2022

Warning popped up that malfunction and forward collision was disabled

Incident date: May 31, 2022

Passenger headrest airbag deployed while car was stationary in garage. My daughter was hit sharply by deployed airbag. Has not yet been inspected, but is available for inspection. No warning this would happen.

Incident date: Nov 18, 2024

The safety of any passenger in the front seat is potentially affected as the defect can either cause the front passenger airbag to fail to deploy in an accident or cause it to deploy when it shouldn't, either way causing harm to the passenger in the front. This probem was widely reported in the pres... Read more

Incident date: Aug 4, 2024

Headlight don't turn on even with new bulbs. Break light fill with water and stop working.

Incident date: Apr 3, 2024

The car phantom brakes constantly (at least every 10 miles) when using cruise control. You will be driving highway speed and the car will slam on the brakes for no reason,, making the cruise control dangerous and unusable

Incident date: Mar 18, 2024

My wife does not shows up as a passenger in the front seat about 30% of the time with the seatbelt fastened. She is 105~108 lbs. This is a continuing problem with no fix in sight. Not registering when seated means two key things: 1) no airbag support in case of an accident 2) passenger side climat... Read more

Incident date: Jun 2, 2022

The traction control/service abs system on dash came on following the loss of vehicle cruise control while driving on busy 3 lane of traffic during hill climb causing instant loss of vehicle speed. Was last told by local mopar dealer no parts available, no idea when available. Vehicle had no cruise... Read more

Incident date: Jan 2, 2023

The wiring harness under my front passenger swivel seat became pinched and severed the wires. The air bag warning light came on. I took the vehicle to the dealer and got it fixed at my own expense. I noticed the recall #21V410000 which is for the same thing, however my van was not included. Can my v... Read more

Incident date: Jan 2, 2023

Vehicle only has 21000 miles on it. At the 19000 mile range the steering started to stick while making normal highway adjustments. Took it to the dealer this morning and was told it’s normal. This is not normal!!! This steering problem has been getting worse. Help!!!!!!!!!!

Incident date: Jan 2, 2023

Recently, I had ABS failure in my vehicle and warning lights came up on my dash with code C1391 which indicates a problem with brake booster assembly and pump. Now I am afraid to drive it because the brakes seem that they could fail at any time and I cannot break quickly when needed. Toyota is awar... Read more

Incident date: Nov 4, 2023

The contact owns a 2016 Hyundai Santa Fe. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact was able to restart the vehicle. The failure had reoccurred several times. The vehicle was taken to an independent mechanic however, the mechanic was unable to du... Read more

Incident date: Nov 4, 2023

2023 Lincoln Navigator power running boards defaulting to off, even when turned to auto will automatically switch to off. The dealership has no idea what the problem is. Risher Lincoln Hot Springs Arkansas We have had the car less than 2 months

Incident date: Oct 15, 2022

The contact owns a 2018 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle began to sputter. The check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the cam phaser needed to be replaced. The vehicle wa... Read more

Incident date: Oct 19, 2023

Three times in the last week or so, coming to a stop, in traffic, the car throws a warning about the EyeSight not working and it shuts the car off. The first time I was still rolling and had not come to a stop. The other two times I was just barely stopped and it happened. It would be horrible if it... Read more

Incident date: Sep 18, 2023

VANOS Assembly Bolts Broke and engine stalled. Vehicle was taken into dealership two weeks earlier due to check engine light being on. Dealer checked and cleared "check engine errors" and reset and reported that I would need to replace "VANOS Solenoids" intake and exhaust soon so I was told I could ... Read more

Incident date: Oct 10, 2023

The contact owns a 2015 Honda CR-V. The contact stated that while driving at a very low speed while parking the vehicle, the vehicle independently accelerated and jilted forward. The contact stated she was able to stop the vehicle by depressing the brake pedal with force. The vehicle was not diagnos... Read more

Incident date: Oct 10, 2023

The reflective surface inside the headlights has oxidized and no longer reflects at a safe brightness level. I have had the lenses cleaned and the bulbs replaced, but I still can barely see the road and can't drive my car at night until the entire headlight assemblies are replaced. This is not an ... Read more

Incident date: Jul 26, 2023

I have been dealing with the check engine light codes p0172c & p219c. Honda inspected my vehicle and said the problem is that my car is running too rich and the fuel injectors are bad but they say i cant really do anything because the fuel injectors are on backorder but really they are discontinued... Read more

Incident date: Jul 26, 2023

Incident date: Aug 4, 2023

Took my car in due to the paint being damaged by normal sunlight just on my hood, roof and trunk lid was told that it looked like it was just scratched, if that was the case wouldn't my whole car looked like that. Heard back from the dealership auto body manager admitting that gm had messed up the ... Read more

Incident date: Aug 4, 2023

While travelling on the freeway on 7/30/23, I experienced a "low oil pressure, shut down engine immediately" warning. I pulled over to the shoulder and was unable to restart the car. It was towed to Porsche Carlsbad dealership where it is awaiting analysis by Porsche. The car has 4900 miles on it an... Read more

Incident date: Aug 4, 2023

The adaptive cruise control, auto emergency breaking and collision warning stopped working on the vehicle on a clear day as I was entering the freeway for a long drive. It said sensors were dirty. I stopped, shut off vehicle, cleaned all sensor locations, and restarted vehicle. Sensors worked for 5m... Read more

Incident date: Jul 13, 2023

So here goes my story back in may I bought Tesla model 3 2022 46k from hertz clean title however, in the history, it showed a prior accident Long story short one day I was charging at Tesla supercharger I drive home the car did update and after that it wouldn’t charge or going in to drive so of co... Read more

Incident date: Jul 13, 2023

Incident date: Jul 4, 2023

The slip indicator light and alarm comes on sporadically, engaging the ABS suddenly and unexpectedly, when we are on completely dry roads. Happens while driving 40-80 mph. And doesn’t matter if I’m going straight or turning.

Incident date: Jul 4, 2023

Incident date: Jun 1, 2023

When the accelerator is depressed and the vehicle is in drive, it does not accelerate. This has happened multiple times, the date provided is a representative date where others witnessed the issue and is not the first or last time it occurred.

Incident date: Jun 1, 2023

Again I recently purchased new tire from Tesla in January 2023 In May 23rd 2023 I had another flat tire while driving - This time technician showed me that tire had a tear inside wall - and It must be a defect in material since Tesla does NOT cover tire warranty I had to pay for it again I replaced... Read more

Incident date: Jul 1, 2021

This morning, I had the software upgrade patch applied to my 2020 Kia Sorento that was supposed to fix the potential theft issue. After that service appointment, I started a 2 hour road trip. We stopped for gas and when we went into the store, I noticed that my car was not sounding the horn when I ... Read more

Incident date: Apr 29, 2023

None responsive throttle, driving on highway and engine loses power and loses all throttle response causing rapid slowing to traffic behind the vehicle. No warning lamps and CEL’s. Problem occurs at random times with no CEL or warning.

Incident date: Apr 29, 2023

I have an ongoing issue with my key not coming out of the ignition when in park. Nothing appears out of the normal. Several vehicle owners appear to have the same issue and have taken this to the dealer to be advised it would cost hundreds of dollars. The key not coming out of the ignition poses a... Read more

Incident date: Apr 29, 2023

The car has stalled MULTIPLE times starting on 2/17/23. It's happened on highways and local roads and as soon as it happens the car loses all power and the ability to accelerate. In the case where there is no shoulder, you are stuck on the road until you can get it to start again. In order to sta... Read more

Incident date: Apr 17, 2023

Cross wind assist kick on for random reason, not able to disable this feature. It slams on the brake dropping my speed by 10MPH with vehicle almost rear ending me. At times it steers the vehicle in such a way that it almost fish tail.

Incident date: Apr 17, 2023

Car gears are sluggish when accelerating in between 15 to 25 mph. It does not accelerate and there is lag when accelerating stop to go.

Incident date: Apr 17, 2023

The Brake Actuator and Brake Accumulator were covered under a customer support issue until 5/18/22 On our car they are charging me $2600 to fix this issue. The car was at Toyota years earlier for a recall but Toyota never told us about this issue. That is not fair in my opinion. And now we are being... Read more

Incident date: Mar 3, 2022

I just purchased car two weeks ago. Got home and tried to familiarize myself with the car. Very intricate car with lots of technology. It is a mainframe on wheels. To my shock, there is no written owners manual in the car. I have been trying to go to the dealership, and customer service, to get... Read more

Incident date: Nov 17, 2022

On many occasions the Sprinter vans on the new models have what's called crosswind assist.. Not exactly sure what it's doing I believe it's engaging the brakes to try to stabilize the van when wins hit it from the side. On at least 10 occasions in the last year and a half 2 years when sidewinds or... Read more

Incident date: Oct 27, 2022

On 10-27-22 the van was parked in my home driveway where it had been parked overnight. The engine was running for approximately 10 minutes while loading things into the vehicle. The vehicle was in park and the hand parking brake was not engaged. Prior to leaving I noticed the dash icon showing the r... Read more

Crash

Incident date: Oct 20, 2022

Adaptive Cruise Control as well as Forward Collison warning fail to work properly when in use. Both unexpectedly malfunction for no apparent reason and vehicle will not cruise control will not function at all. The vehicle was taken back to the dealership where it was supposedly addressed and fixe... Read more

Incident date: Oct 20, 2022

Showing 50 of 132 complaints.

Technical Service Bulletins — 2020 MERCEDES-BENZ SPRINTER 2500

150 manufacturer communications from 92 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	21
350000 EQUIPMENT	15
118000 ELECTRICAL SYSTEM:SOFTWARE	11
160000 STRUCTURE	8
060000 ENGINE AND ENGINE COOLING	8
353000 EQUIPMENT:ELECTRICAL	5
220000 SEATS	5
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL	4

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

News channel update.

160000 STRUCTURE

Check Par????on Wall Bolts

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

060000 ENGINE AND ENGINE COOLING

Modify Interior Blower Motor Fuse Layout

110000 ELECTRICAL SYSTEM

Modify Interior Blower Motor Fuse Layout

060000 ENGINE AND ENGINE COOLING

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

080000 FUEL SYSTEM, DIESEL

160000 STRUCTURE

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

162300 STRUCTURE:BODY:DOOR

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

100000 POWER TRAIN

Update Software - Comfort Function

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Update Software - Comfort Function

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

160000 STRUCTURE

(RC)Remove Power Sliding Door Function

162300 STRUCTURE:BODY:DOOR

(RC)Remove Power Sliding Door Function

130000 VISIBILITY

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

118000 ELECTRICAL SYSTEM:SOFTWARE

Software Updates.

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

170000 LATCHES/LOCKS/LINKAGES

(RC)Update Park Lock Function

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

110000 ELECTRICAL SYSTEM

Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: a?? Digita

280000 BACK OVER PREVENTION

(RC)Update Rear View Camera Software

110000 ELECTRICAL SYSTEM

(RC)Update Hermes Communication Module Software

118000 ELECTRICAL SYSTEM:SOFTWARE

Software updare.

118000 ELECTRICAL SYSTEM:SOFTWARE

Ecall Hermes Software Update.

160000 STRUCTURE

Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window

118000 ELECTRICAL SYSTEM:SOFTWARE

Update ESP Software

118000 ELECTRICAL SYSTEM:SOFTWARE

Update ESP Software

060000 ENGINE AND ENGINE COOLING

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

"MB audio system - various complaints "

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

160000 STRUCTURE

"Front door collides with fender "

106000 POWER TRAIN:AXLE ASSEMBLY

Replace Front Axle Brakes

110000 ELECTRICAL SYSTEM

Update Head Control Unit

106000 POWER TRAIN:AXLE ASSEMBLY

15MPH Noise on propeller shaft/rear axle.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

The MBUX multimedia system A26/17 only boots up as far as the

114000 ELECTRICAL SYSTEM:WIRING

Inspect Swivel Seat Wiring Harness Routing

220000 SEATS

Inspect Swivel Seat Wiring Harness Routing

114000 ELECTRICAL SYSTEM:WIRING

Inspect Swivel Seat Wiring Harness Routing

220000 SEATS

Inspect Swivel Seat Wiring Harness Routing

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

Coolant warning in instrument cluster - Leak in coolant line

350000 EQUIPMENT

Coolant warning in instrument cluster - Leak in coolant line

138700 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS

Coolant warning in instrument cluster - Leak in coolant line

350000 EQUIPMENT

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

356000 EQUIPMENT ADAPTIVE/MOBILITY

"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"

110000 ELECTRICAL SYSTEM

Reprogram Multifunction Display

010000 STEERING

Inspect Power Steering Hose Clamps

350000 EQUIPMENT

Provide and Program 2 additional keys

045100 SERVICE BRAKES, AIR:DISC:CALIPER

Replace Rear Brake Calipers

045100 SERVICE BRAKES, AIR:DISC:CALIPER

Rear brake calipers

350000 EQUIPMENT

Rear brake calipers

356000 EQUIPMENT ADAPTIVE/MOBILITY

Rear brake calipers

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

070000 FUEL SYSTEM, GASOLINE

Inspect fuel hose and clamps

104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)

Replace transfer case

350000 EQUIPMENT

Replace transfer case

010000 STEERING

Inspect Power Steering Hose Clamps

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Retrofit Lock Nut on Exhaust System

060000 ENGINE (PWS)

Retrofit Lock Nut on Exhaust System

110000 ELECTRICAL SYSTEM

Indicator lamp illuminates in instrument cluster, fault present for AdBlue

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Indicator lamp illuminates in instrument cluster, fault present for AdBlue

284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

275100 LANE DEPARTURE: SENSING SYSTEM: CAMERA

Various complaints in connection with reversing camera, fault code FR8

118320 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR

Various complaints in connection with reversing camera, fault code FR8

070000 FUEL SYSTEM, GASOLINE

Check engine light on and FC P146264 sto- red in engine and fuel pump control units

060000 ENGINE (PWS)

Check engine light on and FC P146264 sto- red in engine and fuel pump control units

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio hardware fault resulting in inoperative or intermittent controls and operation, replace radio.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.

110000 ELECTRICAL SYSTEM

350000 EQUIPMENT

Noise Emissions Label

355100 EQUIPMENT:OTHER:LABELS

Noise Emissions Label

140000 AIR BAGS

Clean SRS ECU Contacts

220000 SEATS

Front Swivel Seat Wiring

280000 BACK OVER PREVENTION

Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly

110000 ELECTRICAL SYSTEM

MBUX multimedia system (HU6): Center speaker extremely dominant

Showing 100 of 150 bulletins.

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2011

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 2500 across all model years (2007–2025).

168 Total Recalls

640 Total Complaints

1 Investigations

33 Reported Crashes

12 Reported Fires

0 Reported Deaths

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2025	1	4	View
2024	4	15	View
2023	7	26	View
2022	7	55	View
2021	18	79	View
2020 (current)	22	132
2019	42	94	View
2018	9	22	View
2017	7	15	View
2016	15	41	View
2015	14	29	View
2014	6	43	View
2013	3	34	View
2012	2	11	View
2011	4	17	View
2010	6	20	View
2009	0	2	View
2007	1	1	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2020 MERCEDES-BENZ SPRINTER 2500

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2020 MERCEDES-BENZ SPRINTER 2500

Most Affected Components

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 2500

MERCEDES-BENZ SPRINTER 2500 — All Years Overview

MERCEDES-BENZ SPRINTER 2500 — Year by Year

Other MERCEDES-BENZ Models