SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Consequence
Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
Remedy
Dealers will inspect and repair the rear coil spring assembly, as necessary, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 12, 2026. Additional letters will be sent once the final remedy is available, anticipated in March 2026. Owners may con
... tact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20D. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on January 30, 2026. This recall replaces NHTSA recall number 23V413. Vehicles already repaired under the previous recall will need to have the new remedy completed.Read more80,620 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2020-2025 Jeep Wrangler 4Xe and 2022-2026 Grand Cherokee 4Xe vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Consequence
A vehicle fire can increase the risk of injury.
Remedy
Owners are advised to park outside and away from structures and not to charge their vehicles until the remedy is completed. Dealers will update the high voltage battery software, and replace the high voltage battery, as necessary, free of charge. Some owner notification letters were mailed beginning
... December 17, 2025. The remaining owner notification letters will be mailed at a later date. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 68C. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning November 6, 2025. Vehicles that were previously recalled for the same issue under NHTSA Recalls 24V720 and 23V787 will need to have the new remedy performed.Read more320,068 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
ELECTRICAL SYSTEM:PROPULSION SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2026 Jeep Grand Cherokee Plug-In Hybrid Electric (PHEV) vehicles. A software error within the hybrid control processor may result in a loss of drive power.
Consequence
A loss of drive power increases the risk of a crash.
Remedy
Dealers will update the hybrid control processer software, free of charge. Owner notification letters were mailed October 14, 2025. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 73C. Vehicle Identification Numbers (VINs) involved in this recall wi
... ll be searchable on NHTSA.gov beginning September 11, 2025.Read more91,787 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "H
... ead Restraints."Read moreConsequence
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
Remedy
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
121,398 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:FAN/MOTOR
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The blower motor may fail, which can cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stan
... dard number 103, "Windshield Defrosting and Defogging Systems."Read moreConsequence
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the blower motor, as necessary free of charge. Owner notification letters were mailed July 8, 2025. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 49C.
1,689 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
AIR BAGS:SIDE/WINDOW
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2024 Jeep Grand Cherokee and 2021-2024 Jeep Grand Cherokee L vehicles. An improperly secured connector for the front seat side air bags (SAB) may prevent the air bags from deploying. As such, these vehicles fail to comply with the requirements of Fe
... deral Motor Vehicle Safety Standard number 214, "Side Impact Protection."Read moreConsequence
An air bag that does not deploy during a crash increases the risk of injury.
Remedy
Dealers secured the connector, free of charge. All affected vehicles have been remedied. Owner notification letters were mailed December 17, 2024. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is B3B.
14 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, and Ram Promaster vehicles. The radio software may prevent the rea
... rview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will update the radio software or the software will be OTA, "Over-The-Air," free of charge. Owner notification letters were mailed beginning July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 66B and 79B.
1,033,433 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
SEAT BELTS:CRITICAL FASTENERS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee vehicles. A bolt for the second-row seat belt buckle may not be tightened properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 210, "Seat Belt Assembly Anchorages.
... "Read moreConsequence
An improperly secured seat belt buckle may not properly restrain occupants during a crash, increasing the risk of injury.
Remedy
Dealers will inspect and tighten the second-row seat buckle bolt as necessary, free of charge. Owner notification letters were mailed July 9, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 70B.
53 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2023-2024 Jeep Grand Cherokee L vehicles. An improperly connected coaxial cable may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle
... Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Remedy
Dealers will secure the coaxial cable connection, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 40B.
8 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023 Jeep Grand Cherokee and Grand Cherokee L vehicles. Improperly fastened screen module connections may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stan
... dard number 111, "Rear Visibility."Read moreConsequence
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of injury or crash.
Remedy
Dealers will secure the display screen module connections, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44B.
2 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE
Defect Description
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ra
... m 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."Read moreConsequence
An air bag that does not deploy in a crash can increase the risk of injury.
Remedy
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B
... , 34B, 35B, 36B.Read more38,164 vehicles affected
Manufacturer: Chrysler (FCA US, LLC) (Stellantis)
STEERING:COLUMN
Defect Description
Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2023-2024 Ram 1500, Jeep Wrangler, Jeep Wagoneer, Jeep Grand Wagoneer, Chrysler Pacifica, Ram 3500, Ram 3500 cab chassis, Ram 2500, Ram 4500 cab chassis, Ram 5500 cab chassis, 2023 Jeep Gladiator, Jeep Grand Cherokee, Jeep Grand Cherokee L, Ra
... m 3500 Cab Chassis with a GVWR less than 10,000 lbs., and Chrysler Voyager vehicles. The steering column control module may not be welded properly, which can prevent the driver's air bag from deploying in a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."Read moreConsequence
An air bag that does not deploy in a crash can increase the risk of injury.
Remedy
Dealers will inspect and replace the steering column control module, as necessary free of charge. Some owner notification letters were mailed April 11, 2024 through June 20, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's numbers for this recall are 14B, 33B
... , 34B, 35B, 36B.Read more38,164 vehicles affected
Manufacturer: Chrysler (FCA US, LLC) (Stellantis)
EXTERIOR LIGHTING:HEADLIGHTS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of F
... ederal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."Read moreConsequence
High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
9,433 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
ELECTRICAL SYSTEM:BODY CONTROL MODULE:SOFTWARE
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. When the master headlight switch is set to the AUTO position, the driver may be unable to quickly activate the high beams. As such, these vehicles fail to comply with the requirements of F
... ederal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."Read moreConsequence
High beam headlights that do not activate as intended can reduce visibility, increasing the risk of a crash.
Remedy
Dealers will reconfigure the vehicle high beam parameters, free of charge. Owner notification letters were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 12B.
9,433 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Consequence
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
338,238 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L and 2022-2023 Jeep Grand Cherokee vehicles. The upper control arm ball joint and steering knuckle may separate and cause the wheel to fall outward, resulting in a loss of vehicle control.
Consequence
A loss of vehicle control increases the risk of a crash.
Remedy
Dealers will replace the upper control arm pinch bolts, free of charge. Owner notification letters were mailed April 2, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA's number for this recall is 10B.
338,238 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2021-2024 Jeep Wrangler and 2022-2024 Jeep Grand Cherokee vehicles. A hybrid control processor (HCP) software error may cause the defrosting and defogging system to be inoperative. As such, these vehicles fail to comply with the requirements of Federal M
... otor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."Read moreConsequence
An inoperative windshield defrosting and defogging system may decrease the driver's visibility, increasing the risk of a crash.
Remedy
Dealers will update the HCP software, free of charge. Owner notification letters were mailed February 29, 2024. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is 04B.
199,143 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee, 2021-2023 Jeep Grand Cherokee L, and 2022-2024 Jeep Wagoneer and Grand Wagoneer vehicles. The Central Vision Park Assist module (CVPAM) software may prevent the rearview image from displaying when the vehicle is placed in re
... verse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."Read moreConsequence
A rearview image that does not display while in reverse decreases the driver's visibility of the rear view, increasing the risk of injury or crash.
Remedy
Dealers will update the Central Vision Park Assist Module software, free of charge. Owner notification letters were mailed August 31, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 56A.
162,713 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. The rear coil springs may have been incorrectly installed and detach from the vehicle while driving.
Consequence
Rear coil springs that detach from the vehicle while driving increases the risk of a crash.
Remedy
Dealers will inspect and if necessary, repair the rear coil spring assemblies, free of charge. Owner notification letters were mailed June 29, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 64A. This recall is replaced by NHTSA rec
... all 26V051. All vehicles will need to have the new recall remedy performed.Read more305,282 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
STEERING:COLUMN
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Consequence
A loss of steering control increases the risk of a crash.
Remedy
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
89,372 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
STEERING:COLUMN
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee and 2021-2023 Jeep Grand Cherokee L vehicles. An incorrectly assembled steering column intermediate shaft may disconnect from the u-joint, and result in a loss of steering control.
Consequence
A loss of steering control increases the risk of a crash.
Remedy
Dealers will inspect and, if necessary, replace the intermediate shaft and assembly parts, free of charge. Owner notification letters were mailed June 6, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 58A.
89,372 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
EQUIPMENT:OTHER:LABELS
Defect Description
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Jeep Grand Cherokee L and Grand Cherokee vehicles. The air bag warning label may be missing from the dashboard. As such, these vehicles fail to comply with the requirement Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protec
... tion."Read moreConsequence
Without a label that shows the proper restraint usage guidelines, the occupants may have an increased risk of injury in the event of a crash.
Remedy
FCA US, LLC will mail owners the warning label information, free of charge. Dealers will inspect unsold vehicles and install the required label, as necessary, free of charge. Owner notification letters were mailed May 25, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. F
... CA US, LLC's number for this recall is 52A.Read more17,108 vehicles affected
Manufacturer: Chrysler (FCA US, LLC)
Complaint Statistics
622 total complaints
26 crashes 2 fires 27 injuries 2 deaths
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 162 |
| ENGINE | 75 |
| UNKNOWN OR OTHER | 59 |
| SUSPENSION | 47 |
| FUEL/PROPULSION SYSTEM | 45 |
| STEERING | 38 |
| POWER TRAIN | 31 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 25 |
| SERVICE BRAKES | 22 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 18 |
Incident date: Jul 31, 2024
July 31, 2024, purchased a new 2023 Jeep Grand Cherokee Summitt (Hybrid) from local Chrysler/Dodge dealer in Las Vegas Nevada. Keeping this very high level, after the 3rd day the vehicle would not start. The dealer sent technician to our home however finally had to be towed to the dealer. The dealer
... inspected the vehicle on several occasions while continuing to work directly manufacture, however after weeks had been advised the parts did not fix the issue. Opened case (xxxxxxxx) with parent company of Chrysler (Stellantis). week after week customer service said they are working on the issue. Finally, at around 45 days we had to buy another vehicle based on need for transportation. Along the way we make vehicle & insurance payments every month. Additionally, we received a recall notice that the vehicle was subject to a fire. Do not park in or around buildings. At the 80-day mark we advised the dealer to get us out of this vehicle. Dealer said the vehicle is now a used car so must face deprecation plus loss of down payment. Based on no fix to original problem and risk of fire. Stellantis advised now that we do not own the Jeep, we are not eligible for any assistance or compensation for loss and thus Cased closed.Read more
Incident date: Jan 22, 2026
My 2023 Jeep Grand Cherokee has been out of service at a dealership since January 22 due to a safety recall involving the high-voltage battery. The manufacturer has no repair available and no estimated timeline. I have no access to my vehicle and have been forced to pay for rental cars out of pocke
... t, with only partial reimbursement. The vehicle has now been out of service for over 50 days. I am requesting assistance with a buyback or full resolution of this.Read more
Incident date: Mar 27, 2026
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary momen
... t could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.Read more
Incident date: Mar 27, 2026
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary momen
... t could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.Read more
Incident date: Mar 27, 2026
Unknown what actually occurs but the entire car shuts off while driving. It has happened to me twice in traffic. Once no warnings, the second time the tire pressure sensor fault flashed went away and then the entire car just shut down while I was driving. I had my child with me and was a scary momen
... t could’ve cause a serious accident or potential death. Car was stuck in the road for over 30min before I could get it to restart and move to a safer location.Read more
Incident date: Mar 12, 2026
The contact owned a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The vehicle was taken to the dealer, and the recall repair was performed the following day. The contact received a phone call; the contact was informed that the re
... call repair had failed and destroyed the ECM. The contact was informed that the vehicle was no longer driven. The contact was informed that the computer needed to be replaced. The contact was informed that the parts were ordered and would be delivered within two days. The contact stated that there had not been any additional updates from the dealer. The contact stated that the vehicle was purchased on March 3, 2026. The manufacturer was not made aware of the failure. The failure mileage was approximately 48,722.Read more
Incident date: Mar 21, 2026
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had con
... trol of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.Read more
Incident date: Mar 21, 2026
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had con
... trol of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.Read more
Incident date: Mar 21, 2026
I was driving on the highway when all of a sudden my gas pedal stopped propelling the car and the engine seemed to be off. I looked at the dash board and saw that the car was indicating it was off and that I needed to step on the brake and hit the ignition button to turn it back on. I barely had con
... trol of the car but was able to pull off to the side of the road. I then had to wait several minutes for the car to respond and turn back on. This has happened in the past to me with this car but this is the first time I knew I could report it here. This is a terrible vehicle and I’ve had nothing but safety issues with it since I leased it.Read more
Incident date: Mar 16, 2026
Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a
... dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.Read more
Incident date: Mar 16, 2026
Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a
... dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.Read more
Incident date: Mar 14, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle experienced battery failure. The check engine warning light was illuminated. The vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed, and determi
... ned that the hybrid battery had failed. The manufacturer was not notified of the failure. The approximate failure mileage was 30,312.Read more
Incident date: Mar 16, 2026
Vehicle previously brought to dealership for recall and reported issue where vehicle abruptly stops/brakes without cause. Dealer did not resolve. On 3/16/26 vehicle came to a complete stop in roadway, shifted into park, and could not be moved into drive, neutral, or reverse. Driver was stranded in a
... dangerous situation with infant in vehicle. Dealer unable to inspect for weeks and refused loaner. This presents a serious safety hazard.Read more
Incident date: Jan 22, 2026
Battery failure upon diagnostic at dealer per recall 68c. I had no issues with the car prior to bringing it into the dealer for the recall. The car has now been at dealer for over 11weeks. Neither dealership nor Stellantis is providing update on ETA for when battery will be ready and recall addre
... ssed.Read more
Incident date: Sep 6, 2025
I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to
... park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Jan 22, 2026
Battery failure upon diagnostic at dealer per recall 68c. I had no issues with the car prior to bringing it into the dealer for the recall. The car has now been at dealer for over 11weeks. Neither dealership nor Stellantis is providing update on ETA for when battery will be ready and recall addre
... ssed.Read more
Incident date: Sep 6, 2025
I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to
... park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Sep 6, 2025
I am submitting this complaint regarding a Jeep Grand Cherokee 4xe that has been subject to multiple safety recalls involving the high-voltage battery system and a risk of fire or explosion.The manufacturer, Stellantis, issued safety instructions advising owners not to charge the vehicle and not to
... park the vehicle in garages or near structures or other vehicles due to the potential fire risk. It says "Sand from the casting process can contaminate internal engine components, leading to a catastrophic engine failure, which can result in a vehicle fire or an unexpected and unrecoverable loss of propulsion. These instructions significantly restricted the normal use of the vehicle and created serious safety concerns. I have young kids Additionally, the recall notice stated that a remedy for the defect was not available for an extended period of time. Despite the seriousness of the defect and the safety warnings issued, the vehicle remained without a repair solution for months.Jeep has now discontinued the vehicles altogether with no solution for the vehicle. Due to these conditions, the vehicle could not be safely operated or used for its intended purpose. The unresolved safety defect effectively rendered the vehicle unsafe and unusable. I am requesting that the National Highway Traffic Safety Administration review this matter and the impact that these unresolved safety defects have had on vehicle owners. I believe the situation raises significant safety concerns regarding vehicles that remain in use while a dangerous defect exists without an available remedy. Please let me know if additional documentation is required. I am willing to provide recall notices, written manufacturer communications, and other supporting documentation. [XXX] Sincerely, [XXX] [XXX] [XXX] [XXX] VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Mar 7, 2026
Dear Sir or Madam, I am writing to report serious safety concerns regarding my 2023 Jeep Grand Cherokee, VIN [XXX] , which still has 11 months remaining on the lease. During the two years of this lease, the vehicle has had several recalls and repeated mechanical problems every 2–3 months, includ
... ing a recent transmission replacement. The vehicle is currently affected by Recall 68C. I have maintained the vehicle responsibly and completed oil changes on time. Recently, while driving on the freeway, the dashboard began flashing red warnings and the vehicle lost power, forcing me to slow down in traffic. With help from Highway Service Patrol, I managed to move the car off the freeway. The vehicle would not restart properly and required several attempts before it began working again. I scheduled an appointment with the dealership for the recall repair and oil change. However, after one of the case managers informed me that my vehicle appeared eligible for the Buy Back program, my recall repair appointment was canceled. Later, my case was reviewed by Mrs. Khushbu (Customer Retention Specialist), who informed me that the vehicle was not eligible for buyback and closed my case (#[XXX]) without clearly explaining the reason. As a single working mother, I depend on reliable transportation. I now experience anxiety every time I drive this vehicle due to safety concerns. Two days ago, the same issue occurred again on the freeway — the dashboard flashed red, the gas pedal became unresponsive, and the vehicle stopped, taking 20–30 minutes to restart. Because of these repeated failures and safety risks, I no longer feel safe driving this vehicle. I respectfully request that Stellantis/Jeep review this matter and provide a fair resolution. I am not interested in replacing this vehicle with another Jeep, as I have lost confidence in this model. Given the circumstances, this situation may fall Thank you for your attention. I look forward to your response. Sincerely INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACTRead more
Incident date: Sep 10, 2025
My car is a plug in hybrid and hybrid batteries have molars been replaced prematurely. This car has completely lost all power 3 times while I was driving and I had to have it towed to a Jeep certified dealer and it shat in the shop for 18 weeks. It has been in the shop 6 times and I haven’t even h
... ad it a year. It has had multiple recalls on this car and it’s still scary to drive. I don’t feel safe in it at all.Read more
Incident date: Sep 10, 2025
My car is a plug in hybrid and hybrid batteries have molars been replaced prematurely. This car has completely lost all power 3 times while I was driving and I had to have it towed to a Jeep certified dealer and it shat in the shop for 18 weeks. It has been in the shop 6 times and I haven’t even h
... ad it a year. It has had multiple recalls on this car and it’s still scary to drive. I don’t feel safe in it at all.Read more
Incident date: Mar 6, 2026
I need repair my car because i have recall battery hybryd i m scare driving my vehicles With my family I need Loaner car from Dealer
Incident date: Mar 2, 2026
On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency brak
... ing system needs service.” The battery warning light was also on. The vehicle would not start initially. After eventually starting the car, we temporarily placed it in neutral and pushed it out of the garage, during which the brakes functioned normally. The vehicle was briefly driven and appeared operational, but due to ongoing safety concerns and multiple recalls, we parked it at the top of our driveway. On the following day, the vehicle would not start again. We arranged for it to be towed to the dealership. On March 2, 2026, when the tow truck arrived, the car’s position prevented loading onto the truck. Multiple jump-start attempts failed initially, then briefly started the vehicle, but it immediately shut off again. We placed the vehicle in neutral using the manual override and tested the brakes, which initially showed stiffness but were operational. While attempting to move the vehicle to allow tow truck access, the brakes suddenly failed. Despite pressing the brake pedal fully and brake lights being illuminated, the vehicle did not stop and rolled uncontrollably into our garage. Consequences: •Garage property damage: approximately $11,000 •Personal injury: my father-in-law fell while the vehicle rolled out of control •Vehicle remains at dealership with an open case, but the situation remains unresolved Safety Concern: This incident raises serious safety concerns regarding the reliability of the braking system and vehicle electronics. The vehicle became uncontrollable while brakes were applied, posing a direct risk of injury or death to occupants and others. We fear that similar failures could occur under normal driving conditions, including highway speeds.Read more
Crash
Incident date: Mar 2, 2026
On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency brak
... ing system needs service.” The battery warning light was also on. The vehicle would not start initially. After eventually starting the car, we temporarily placed it in neutral and pushed it out of the garage, during which the brakes functioned normally. The vehicle was briefly driven and appeared operational, but due to ongoing safety concerns and multiple recalls, we parked it at the top of our driveway. On the following day, the vehicle would not start again. We arranged for it to be towed to the dealership. On March 2, 2026, when the tow truck arrived, the car’s position prevented loading onto the truck. Multiple jump-start attempts failed initially, then briefly started the vehicle, but it immediately shut off again. We placed the vehicle in neutral using the manual override and tested the brakes, which initially showed stiffness but were operational. While attempting to move the vehicle to allow tow truck access, the brakes suddenly failed. Despite pressing the brake pedal fully and brake lights being illuminated, the vehicle did not stop and rolled uncontrollably into our garage. Consequences: •Garage property damage: approximately $11,000 •Personal injury: my father-in-law fell while the vehicle rolled out of control •Vehicle remains at dealership with an open case, but the situation remains unresolved Safety Concern: This incident raises serious safety concerns regarding the reliability of the braking system and vehicle electronics. The vehicle became uncontrollable while brakes were applied, posing a direct risk of injury or death to occupants and others. We fear that similar failures could occur under normal driving conditions, including highway speeds.Read more
Crash
Incident date: Mar 2, 2026
On February 28, 2026, while preparing to leave our home with our two children in the vehicle, we experienced a critical vehicle malfunction. Upon attempting to start the car, all dashboard warning lights illuminated, including transmission error, “service needed,” and “automatic emergency brak
... ing system needs service.” The battery warning light was also on. The vehicle would not start initially. After eventually starting the car, we temporarily placed it in neutral and pushed it out of the garage, during which the brakes functioned normally. The vehicle was briefly driven and appeared operational, but due to ongoing safety concerns and multiple recalls, we parked it at the top of our driveway. On the following day, the vehicle would not start again. We arranged for it to be towed to the dealership. On March 2, 2026, when the tow truck arrived, the car’s position prevented loading onto the truck. Multiple jump-start attempts failed initially, then briefly started the vehicle, but it immediately shut off again. We placed the vehicle in neutral using the manual override and tested the brakes, which initially showed stiffness but were operational. While attempting to move the vehicle to allow tow truck access, the brakes suddenly failed. Despite pressing the brake pedal fully and brake lights being illuminated, the vehicle did not stop and rolled uncontrollably into our garage. Consequences: •Garage property damage: approximately $11,000 •Personal injury: my father-in-law fell while the vehicle rolled out of control •Vehicle remains at dealership with an open case, but the situation remains unresolved Safety Concern: This incident raises serious safety concerns regarding the reliability of the braking system and vehicle electronics. The vehicle became uncontrollable while brakes were applied, posing a direct risk of injury or death to occupants and others. We fear that similar failures could occur under normal driving conditions, including highway speeds.Read more
Crash
Incident date: Sep 1, 2024
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intru
... sion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from Reverse into Neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse → Neutral: Reported to dealer multiple times; confirmation varies by visit (intermittent concern) Stellantis Customer Retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.Read more
Incident date: Sep 1, 2024
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intru
... sion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from Reverse into Neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse → Neutral: Reported to dealer multiple times; confirmation varies by visit (intermittent concern) Stellantis Customer Retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.Read more
Incident date: Mar 4, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available.
... The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.Read more
Incident date: Mar 4, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available.
... The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.Read more
Incident date: Mar 4, 2026
The contact owns a 2023 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 24V111000 (Visibility ), 24V132000 (Suspension, Steering), 25V576000 (Electrical System), and 25V741000 (Electrical System); however, the parts to do the recall repairs were not yet available.
... The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.Read more
Incident date: Sep 1, 2024
Powertrain/engine performance (acceleration control): vehicle struggles to accelerate when pressing the gas. Transmission / drivetrain (gear engagement / shift control): vehicle drops from Reverse into Neutral without driver input (unintended gear disengagement). Water intrusion: ongoing water intru
... sion, power tailgate was already replaced due to water erosion, when it rains or snows water gets into vehicle resulting in a musty/moldy smell and driver side mat soaking wet. Yes — the vehicle is available for inspection upon request. The loss of acceleration / hesitation / jolting creates a risk of being unable to merge, cross intersections, or accelerate in traffic when needed. The unintended shift from Reverse into Neutral can cause loss of intended vehicle control/movement while reversing (driveway/parking lot risk), increasing collision risk with nearby vehicles, pedestrians, or property. Reverse → Neutral: Reported to dealer multiple times; confirmation varies by visit (intermittent concern) Stellantis Customer Retention states they spoke with the service manager and confirmed the repair history and dealer visits, not necessarily a physical engineer inspection.Read more
Incident date: Dec 31, 1969
My 2023 Jeep Grand Cherokee 4xe (VIN [XXX] ) has been out of service since [XXX] due to Recall 68C involving the high-voltage battery fire risk, as well as Recall 73C (hybrid control processor software). The vehicle was delivered to the dealership on January 6, 2026 and has remained in their possess
... ion continuously with no firm repair completion date provided. The primary recall involves a high-voltage battery defect that presents a potential fire hazard. As of today, the vehicle has been out of service for more than 45 days. I have been deprived of use of the vehicle due to an unresolved safety recall and lack of available repair remedy or parts. This complaint is being filed to document the prolonged inability to repair a federally recognized safety defect and the extended out-of-service period. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 27, 2026
Since I first leased my vehicle in May of 2023, I have received over 7 safety recalls. At least 2 of which are related to the main battery of the hybrid power system. Ever since I got the first one, I was recommended to park my car outside my house for risk of fire while parked. The latest recall, w
... hich has not been resolved involved the battery again and after taking the car to the dealer, the battery did not pass the test and the dealer requested I leave the car with them and advised this will take about a month to correct if they can correct it at all.Read more
Incident date: Feb 20, 2026
I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when i hit a bump & sometimes when i steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks i didn’t have any sound, moving forward
... I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension etc. just got my truck back from the david jeep in glen mills still same sounds, the dealership is great. I have reported to jeep this been going on close to 3yrs nowRead more
Incident date: Feb 20, 2026
I bought the 4xe trailhawk in 12/2023 at 2,000 miles it started making a clicking noise when i hit a bump & sometimes when i steer the truck to the right, moving forward the said it was the detachable sway bar it fixed the problem temporary for about 2 weeks i didn’t have any sound, moving forward
... I’ve replaced 3 sway bars, front control arms, brackets, rear suspension, front airbag suspension etc. just got my truck back from the david jeep in glen mills still same sounds, the dealership is great. I have reported to jeep this been going on close to 3yrs nowRead more
Incident date: Feb 27, 2026
Since I first leased my vehicle in May of 2023, I have received over 7 safety recalls. At least 2 of which are related to the main battery of the hybrid power system. Ever since I got the first one, I was recommended to park my car outside my house for risk of fire while parked. The latest recall, w
... hich has not been resolved involved the battery again and after taking the car to the dealer, the battery did not pass the test and the dealer requested I leave the car with them and advised this will take about a month to correct if they can correct it at all.Read more
Incident date: Dec 18, 2025
My wife and I were driving on a curvy road after dark and all of a sudden the windshield started fogging up and the blower quit and no warm air was available to clear up the windshield we had to pull off and after a time it started up again . sometimes it seems like it takes forever for the heat to
... come . I think this vehicle is cursed nRead more
Incident date: Dec 18, 2025
My wife and I were driving on a curvy road after dark and all of a sudden the windshield started fogging up and the blower quit and no warm air was available to clear up the windshield we had to pull off and after a time it started up again . sometimes it seems like it takes forever for the heat to
... come . I think this vehicle is cursed nRead more
Incident date: Dec 17, 2025
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle fai
... led 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the dealer and is available for inspection. I cannot take the vehicle home even if I tried: per the recall process it must remain at the dealer once it fails, and the software flash/diagnostic effectively “bricked” the vehicle, rendering it undriveable until the HV battery is replaced. This defect involves the HV battery, a critical energy-storage component with serious safety implications. The problem has been confirmed by an authorized dealer; no police/insurance inspection. The dealer initially stated the battery would arrive around January 12, 2026, but it did not. At ~4 weeks out of service I called the dealer for an update—no ETA, status, or tracking. The dealer has never proactively contacted me. At ~8 weeks I called Jeep Cares—no ETA, tracking, or meaningful update; they only contacted the dealer. I am still making payments on a vehicle immobilized at the dealer for ~9 weeks due to the recall remedy delay. I also did not receive the $100 recall compensation gift cards and Jeep Cares has not resolved that. I am filing this complaint because the recall remedy is not being provided within a reasonable time, leaving me without transportation and without any timeline for a critical safety-recall repair.Read more
Incident date: Dec 17, 2025
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle fai
... led 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the dealer and is available for inspection. I cannot take the vehicle home even if I tried: per the recall process it must remain at the dealer once it fails, and the software flash/diagnostic effectively “bricked” the vehicle, rendering it undriveable until the HV battery is replaced. This defect involves the HV battery, a critical energy-storage component with serious safety implications. The problem has been confirmed by an authorized dealer; no police/insurance inspection. The dealer initially stated the battery would arrive around January 12, 2026, but it did not. At ~4 weeks out of service I called the dealer for an update—no ETA, status, or tracking. The dealer has never proactively contacted me. At ~8 weeks I called Jeep Cares—no ETA, tracking, or meaningful update; they only contacted the dealer. I am still making payments on a vehicle immobilized at the dealer for ~9 weeks due to the recall remedy delay. I also did not receive the $100 recall compensation gift cards and Jeep Cares has not resolved that. I am filing this complaint because the recall remedy is not being provided within a reasonable time, leaving me without transportation and without any timeline for a critical safety-recall repair.Read more
Incident date: Dec 17, 2025
On December 17, 2025, I brought my 2023 Jeep Grand Cherokee 4xe (30th Anniversary Edition) to Los Angeles Chrysler Dodge Jeep Ram for safety recall 68C involving the high-voltage (HV) battery. The dealer performed the required recall software update/flash and diagnostic and confirmed the vehicle fai
... led 68C, meaning the HV traction battery pack requires replacement. The vehicle remains at the dealer and is available for inspection. I cannot take the vehicle home even if I tried: per the recall process it must remain at the dealer once it fails, and the software flash/diagnostic effectively “bricked” the vehicle, rendering it undriveable until the HV battery is replaced. This defect involves the HV battery, a critical energy-storage component with serious safety implications. The problem has been confirmed by an authorized dealer; no police/insurance inspection. The dealer initially stated the battery would arrive around January 12, 2026, but it did not. At ~4 weeks out of service I called the dealer for an update—no ETA, status, or tracking. The dealer has never proactively contacted me. At ~8 weeks I called Jeep Cares—no ETA, tracking, or meaningful update; they only contacted the dealer. I am still making payments on a vehicle immobilized at the dealer for ~9 weeks due to the recall remedy delay. I also did not receive the $100 recall compensation gift cards and Jeep Cares has not resolved that. I am filing this complaint because the recall remedy is not being provided within a reasonable time, leaving me without transportation and without any timeline for a critical safety-recall repair.Read more
Incident date: Dec 10, 2025
See attached document for complaint.
Incident date: Jan 13, 2026
Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Auto
... matic Emergency Braking (AEB) system. During these events, the steering would feel locked or restricted and the brakes would apply without driver input. In order to restore normal operation, I was required to pull over, turn the vehicle off, and restart it. These concerns were reported multiple times to the dealership over the course of ownership. On January 13, 2026, while traveling at approximately 60 mph on the highway in normal traffic conditions, the vehicle suddenly lost propulsion without warning. At that time, the instrument cluster displayed a “HYBRID / ELECTRIC MODE UNAVAILABLE” message along with a wrench indicator light. The vehicle immediately began losing power and was unable to maintain highway speed. As the vehicle slowed unexpectedly in active traffic, two tractor-trailers were approaching from behind. The sudden loss of propulsion created an immediate risk of a rear-end collision. The driver was forced to maneuver across lanes while the vehicle was losing power in order to reach the shoulder safely. The loss of propulsion and warning messages occurred simultaneously. The vehicle was towed to the authorized dealership, where it remains. The dealership has indicated they have been unable to duplicate the failure. These recurring electrical, braking, steering, and hybrid propulsion malfunctions present serious safety concerns, particularly when occurring at highway speeds or in traffic. Due to severe weather conditions, the vehicle was not towed until January 29, 2026. The vehicle was removed from service following the incident and subsequently transported to the authorized dealership, where it remains.Read more
Incident date: Feb 14, 2026
I turned the vehicle on and put it in reverse. The check engine light came on and it would not exceed 2mph. I hoped it was a short error but when switching to drive it also would not exceed 2mph. I immediately parked it and called a tow truck. Upon the tow arrival the vehicle would not longer change
... gears and showed both a check engine light and a service charging system warning. The emergency release to change the vehicle from park to neutral had to be used. It was pulled onto the tow truck and has been 6 days at the dealer with no remedy. The dealer escalated to Stellantis for additional assistance in possible repair options.Read more
Incident date: Jan 13, 2026
Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Auto
... matic Emergency Braking (AEB) system. During these events, the steering would feel locked or restricted and the brakes would apply without driver input. In order to restore normal operation, I was required to pull over, turn the vehicle off, and restart it. These concerns were reported multiple times to the dealership over the course of ownership. On January 13, 2026, while traveling at approximately 60 mph on the highway in normal traffic conditions, the vehicle suddenly lost propulsion without warning. At that time, the instrument cluster displayed a “HYBRID / ELECTRIC MODE UNAVAILABLE” message along with a wrench indicator light. The vehicle immediately began losing power and was unable to maintain highway speed. As the vehicle slowed unexpectedly in active traffic, two tractor-trailers were approaching from behind. The sudden loss of propulsion created an immediate risk of a rear-end collision. The driver was forced to maneuver across lanes while the vehicle was losing power in order to reach the shoulder safely. The loss of propulsion and warning messages occurred simultaneously. The vehicle was towed to the authorized dealership, where it remains. The dealership has indicated they have been unable to duplicate the failure. These recurring electrical, braking, steering, and hybrid propulsion malfunctions present serious safety concerns, particularly when occurring at highway speeds or in traffic. Due to severe weather conditions, the vehicle was not towed until January 29, 2026. The vehicle was removed from service following the incident and subsequently transported to the authorized dealership, where it remains.Read more
Incident date: Jan 13, 2026
Since shortly after taking delivery of my 2023 Jeep Grand Cherokee 4xe, I have repeatedly experienced intermittent safety-related malfunctions involving sudden steering stiffness and braking intervention. From early in ownership, the vehicle would unexpectedly engage what I later learned is the Auto
... matic Emergency Braking (AEB) system. During these events, the steering would feel locked or restricted and the brakes would apply without driver input. In order to restore normal operation, I was required to pull over, turn the vehicle off, and restart it. These concerns were reported multiple times to the dealership over the course of ownership. On January 13, 2026, while traveling at approximately 60 mph on the highway in normal traffic conditions, the vehicle suddenly lost propulsion without warning. At that time, the instrument cluster displayed a “HYBRID / ELECTRIC MODE UNAVAILABLE” message along with a wrench indicator light. The vehicle immediately began losing power and was unable to maintain highway speed. As the vehicle slowed unexpectedly in active traffic, two tractor-trailers were approaching from behind. The sudden loss of propulsion created an immediate risk of a rear-end collision. The driver was forced to maneuver across lanes while the vehicle was losing power in order to reach the shoulder safely. The loss of propulsion and warning messages occurred simultaneously. The vehicle was towed to the authorized dealership, where it remains. The dealership has indicated they have been unable to duplicate the failure. These recurring electrical, braking, steering, and hybrid propulsion malfunctions present serious safety concerns, particularly when occurring at highway speeds or in traffic. Due to severe weather conditions, the vehicle was not towed until January 29, 2026. The vehicle was removed from service following the incident and subsequently transported to the authorized dealership, where it remains.Read more
Incident date: Jan 12, 2026
Multiple times the vehicle will drive very jumpy even if not pressing on the gas or brakes. When accelerating or braking the car will randomly drastically respond to the pedals or barely respond almost making it impossible to stop at times. The inconsistency of breaking and gas power has caused me a
... lmost be hit or hit someone else repeatedly.Read more
Incident date: Oct 30, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
... The contact stated that the electrical charge remained at 98% for an extensive amount of time, showing no reduction in charge; however, the vehicle failed to charge correctly, and the battery charge drained quickly. The failure was intermittent. The dealer was contacted and confirmed that the part for the recall repair was not yet available. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000.Read more
Incident date: Feb 16, 2026
Dealer reported the incorrect mileage on my vehicle when I took it in for service. Now today when I came in 02/16/2026, they told me about this issue and it affected my warranty and also affected my car fax record for my vehicle.
Incident date: Feb 16, 2026
The head unit sometimes refuses to work, meaning the backup camera does not work. The problems have been there since day 1, but now I have a good video of an incident. This is a massive plug in hybrid vehicle, so losing my backup camera puts pedestrians at risk. This is a mandatory safety feature
... to protect children behind the vehicle. I tried the screens power button as well as putting the vehicle in park then reverse but it never switched on the backup camera.Read more
Showing 50 of 622 complaints.
NHTSA Safety Investigations — JEEP GRAND CHEROKEE
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2014
Powered vehicle rollaway
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are e
... quipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.Read more
PE — Closed
— Model Year: 2015
False Positive Automated Braking
On June 1, 2015, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-021 to investigate 9 complaints alleging incidents of unintended braking in model year (MY) 2014 Jeep Grand Cherokee vehicles, including 2 alleging incidents of full ABS braking.ODI expanded the scope to in
... clude MY 2015 Grand Cherokee vehicles and identified a total of 176 incidents in complaints provided by FCA or submitted to ODI by consumers.ODI conducted the following work to assess the alleged defect in the subject vehicles:1) evaluated the design of the subject Forward Collision Warning (FCW) system, including the maximum braking authority during automated braking; 2) analyzed the frequency and severity of field incidents of unintended braking; 3) analyzed warranty data for evidence of system faults that may be related to the alleged defect; and 4) reviewed the performance of the subject system in testing conducted as part of NHTSA?s 2014 Automatic Emergency Braking (AEB) test program.ODI?s analysis found that the maximum brake activations that can be commanded by the subject system are limited in both braking force and duration.The system is not capable of achieving full ABS braking, as alleged in some complaints, unless driver brake application triggers the Advanced Brake Assist (ABA) mode.Analysis of field data found that unintended braking events occur randomly for a variety of causes and are not driven by any single environmental factor, traffic condition, or vehicle fault.The incidents involve short duration moderate braking events with minimal changes in vehicle speed.None of the incidents resulted in crash or injuries.The subject vehicles performed as well or better than peer vehicles in testing conducted as part of NHTSA?s AEB test program.This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that a safety related defect does not exist. For additional information, see the closing resume appendix and the investigation file for PE15-021.Read more
RQ — Closed
— Model Year: 2002
Jeep inadvertent air bag deployment
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep Liberty and MY 2002-2004 Jeep Grand Cher
... okee vehicles manufactured by Fiat Chrysler Automobiles (FCA).The recall was in response to the Office of Defects Investigation (ODI) investigation EA12-001 during which data provided by FCA indicate that the air bag circuitry inside the Occupant Restraint Control (ORC) module can degrade. ORC degradation can result in an inadvertent air bag deployment, without a crash or impact, while the vehicle is being operated.An IABD may involve frontal, side and belt pretensioner devices, and may result in injuries consisting of burns, cuts and bruises to the upper body region, and or the potential for a loss of control and or crash.The remedy FCA developed for 12V-527 consisted of installing an in-line jumper harness with an integrated electrical filter for the circuits that connect to the air bag modules (squib circuits).This filter is intended to eliminate transient electrical spikes to the ORC which FCA asserted are responsible for the IABDs.ODI has identified a total of 9 NHTSA complaints across all affected vehicles indicating an IABD event occurring after the vehicle had previously been remedied under 12V-527.In addition, FCA reported 12 additional complaints of post-remedy IABD events. The IABD events took place both while driving and while the vehicle was stationary. Six customers incurred injuries consistent with air bag deployments however no crashes were reported.As a response to this investigation, FCA has issued 2 new recalls involving the IABD.On January 27, 2015 FCA notified ODI that it would conduct a safety recall (15V-046) to remedy potential IABD events occurring in 753,176 MY02-03 Jeep Liberty vehicles built through 03/28/03 and MY 2002-2004 Jeep Grand Cherokee vehicles built through 5/23/03.Note that this recall, which was scoped based on field IABD events does not include all MY 2003 Liberty or MY 2004 Grand Cherokee manufactured with the same level ORC module.According to FCA, the ORC degradation and subsequent electrical overstress condition that causes the air bags to deploy inadvertently is not fully remedied with the filter installed during the 12V-527 campaign.To remedy IABDs under 15V-046, FCA will install a new design ORC module using a next generation electrical architecture.The next generation architecture has been used in other non-subject vehicles for many years without evidence of IABD events occurring.In addition to this recall, on October 15, 2015 FCA advised NHTSA that it would conduct safety recall 15V-673 to remedy potential IABD events in the remaining 284,089 MY 2003 Jeep Liberty and MY 2004 Jeep Grand Cherokee vehicles manufactured with the earlier generation ORC module that were not previously recalled.FCA initially did not recall these populations due to the lack of known IABD events.However, FCA is now aware of 7 IABD events occurring in this population. After consultation with ODI regarding the long term durability and noise toughness of the earlier ORC architecture, FCA decided to recall this population also.The recall actions initiated by the manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10622092, 10629705, 10619008, 10618842, 10626762, 106404Read more
EA — Closed
— Model Year: 2013
Headliner Fires
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactu
... red between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s conRead more
PE — Closed
— Model Year: 2012
Headliner Fires
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun vis
... or material while driving the vehicle. In some reports the fire spread to the front seats and/or door panels of the vehicle.In one report, the sunroof was damaged causing the glass to shatter.The cause of these fires is an electrical short in the vanity lighting wiring circuit that is routed to either one of the sun visors.The sun visors are mounted to the roof of the vehicle through the headliner with three screws.The sun visor wiring may be penetrated, or pierced by one of these screws either during initial vehicle assembly or subsequent headliner area repairs.The piercing causes an electrical short that could result in a fire.There is no dedicated fuse for the affected circuit so the electrical short can continue until the short clears or the vehicle is keyed off.The Dodge Durango uses the same headliner assembly, and Chrysler indicates there are similar headliner fire incidents affecting this model. Therefore, these vehicles have been added to the scope of the investigation.Analyzing the data received from Chrysler along with ODI reports indicates there may be a total of 52 unique fire incidents (including 3 injury allegations) on Grand Cherokee and Durango vehicles which ODI will continue to evaluate during the investigation.Based on ODI's evaluation of currently available data, this investigation is being upgraded toEngineering Analysis EA14-001.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10536895, 10556110, 10522665, 10522159, 10515592Read more
PE — Closed
— Model Year: 2012
Power steering hose failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Chrysler as well as complaints submitted to ODI from consumers. ODI's analysis identified a total of 24 unique reports indicating power steering hose blow-offs resulting from a dislodged power steering cooler turbulator fi
... n in some early production vehicles.According to Chrysler, a dislodged fin can occur when the turbulator is inserted into the power steering cooler or loaded into the assembly machine.A dislodged fin may block the flow of power steering fluid creating excess back-pressure in the power steering system leading to the possibility of a return hose blow-off.Chrysler and its power steering cooler supplier, Dana, modified the cooler assembly process to address factors that may contribute to hose blow-offs. The redesigned turbulator assembly stations were completely implemented in production by April 2012.During PE12-020, Chrysler identified occurrences where the power steering return hose may blow-off at the power steering cooler.This is a condition that typically occurs early in the life of the vehicle with 65% occurring at less than 2,000 miles and 96% occurring with less than 8,000 miles. The data also shows that 88% of the conditions occurred with less than 4 months in service. Over 50% of the blow-off complaints occurred on vehicles with build dates between November 22, 2011 and December 23, 2011. None of the conditions occurred with more than 12,000 miles or 7 months in service. Chrysler?s complaint analysis indicates up-to 14 additional vehicles may experience the hose blow off condition.None of the 24 unique reports with the hose blow-off condition alleged smoke or fire in the engine compartment. In the event of a blow-off, it is highly unlikely for power steering fluid to reach any of the ignition sources in the engine compartment and result in an engine fire. Complaint analysis identified five reports alleging engine compartment fires that resulted from other or unknown causes, including one attributed to an overheated transmission fluid. Two fires of unknown cause cited in the opening resume for PE12-020 involved vehicles equipped with V8 SRT 6.4L engines which are not equipped with the steering system affected by the turbulator fin concern. ODI will continue to monitor field experience in Jeep Grand Cherokee vehicles equipped with that engine.There have been no reports of loss of steering control, crashes or injuries as result of this condition.Additionally, all affected vehicles that may have experienced a hose blow-off condition were repaired under Chrysler?s 3 year/36,000 mile manufacturer?s warranty at no cost to the owner and supplier?s process improvements put in place have eliminated the likelihood of power steering hose blow offs. There is no indication of loss of motive power or unreasonable safety risk associated with the alleged defect in the subject vehicles. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10465379, 10461736, 10459178.Read more
EA — Closed
— Model Year: 2001
Crash Related Fuel Tank Fires
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fataliti
... es and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen byRead more
PE — Closed
— Model Year: 2000
Crash Related Fuel Tank Fires
NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles inc
... luded in the investigation. NHTSA's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.NHTSA has also utilized its FARS database.Fatal crash data was collected for the JGC and its three peers, along with data for two other Jeep vehicles, the Cherokee and Liberty, which were also manufactured with rear mounted fuel tanks and assessed by ODI as Jeep peer vehicles.Based on the agency's current analysis, ODI is upgrading its investigation to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The subject vehicles for EA12-005 will be MY 1993-2004 JGC, MY 1993-2001 Cherokee, and MY 2002-2007 Liberty; the estimated production volumes for these vehicles is approximately 5.1 million, although attrition is a factor for the older vehicles.Please note that the counts shown in the above failure report summary are for the JGC only (values shown in the total column are unique).Data for the other Jeep models and possibly other peer models will be collected during the investigation.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:506249, 549376, 734783, 869217, 10009553, 10335943, 10351589, 10351980, 10357528.Read more
DP — Closed
— Model Year: 2002
Fuel Storage System Crash Related Fires
In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged t
... hat the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from NHTSA's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 or 7 o'clock positions) isolated 10 crashes with 13 occupant fatalities.ODI also reviewed the Vehicle Owner Questionnaires (VOQ) database and identified 12 reports alleging A) a post-crash fuel tank leak and/or B) a post-crash fire potentially related to a fuel tank leak.Of the 12 reports, 10 involved fires (two involved fuel leaks only) with 9 alleged injuries and 1 alleged fatality.The existence of these post-crash fires does not, by itself, establish a defect trend.Further review and investigation into these incidents is needed to determine the existence of any relationship between the alleged defect and each fire or leak.It should be noted that ODI also conducted a preliminary review of the Early Warning Reporting (EWR) data that did not find the subject vehicles to be over-represented for post-crash fires.ODI's initial review neither supports nor excludes the possibility that a defect exists in the subject vehicles.However, ODI has always taken the position that vehicle fires pose a significant safety risk.Accordingly, ODI has granted the petition to further investigate the conditions associated with post-crash fires in these vehicles.Read more
EA — Closed
— Model Year: 2000
FAN BLADE FAILURE (ENGINE COOLING FAN)
DAIMLERCHRYSLER CORPORATION (DCC) HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (06V199) OF CERTAIN JEEP GRAND CHEROKEE VEHICLES TO REPLACE THE ENGINE'S ELECTRIC MOTOR DRIVEN COOLING FAN. THE 182,875 VEHICLES INCLUDED IN THE RECALL ARE MODEL YEAR (MY) 2002 EQUIPPED WITH 4.0 LITER (SIX
... CYLINDER) ENGINES MANUFACTURED FROM FEBRUARY 4, 2002 THROUGH JUNE 17, 2002; AND MY 2000 EQUIPPED WITH EITHER THE 4.0 LITER (SIX CYLINDER) OR THE 4.7 LITER (EIGHT CYLINDER) ENGINE MANUFACTURED FROM JANUARY 31, 2000 THROUGH JUNE 12, 2000.DCC NOTED THAT THEIR ANALYSIS OF FAILED PARTS SHOWED EVIDENCE OF BRITTLE FRACTURE OF THE FAN BLADE.DCC FURTHER STATED, POOR BONDING BETWEEN THE RESIN MATERIAL AND THE GLASS FIBERS WAS OBSERVED, WHICH MAY BE ATTRIBUTED TO THE INJECTION MOLDING PROCESS. SINCE THE ROOT CAUSE OF FAN FAILURE COULD NOT BE CONCLUSIVELY IDENTIFIED DCC DECIDED THE RECALL SCOPE WOULD BE DETERMINED BY THE BUILD DATE RANGE OF THE COMPLAINT VEHICLES.THERE WERE 48 REPORTS FOR MY 2000, AND 196 FOR MY 2002.ODI WILL CONTINUE TO MONITOR THIS ISSUE FOR REPORTS ON VEHICLES OUTSIDE OF THE RECALL SCOPE.Read more
PE — Closed
— Model Year: 2002
ENGINE COOLING FAN BLADE FAILURE
THIS INVESTIGATION WAS OPENED ON JULY 13, 2005, BASED ON FOUR ODI CONSUMER REPORTS.ODI CONTACTED ALL OF THOSE COMPLAINANTS AND EACH OF THEM REPORTED THAT PIECES OF THE BROKEN FAN BLADE HAD DAMAGED THE RADIATOR AND PENETRATED THROUGH THE PROTECTIVE FAN SHROUD.SINCE OPENING THE INVESTIGATION, ODI HAS
... RECEIVED 12 NEW CONSUMER REPORTS.IN ITS RESPONSE TO ODI'S PRELIMINARY EVALUATION INFORMATION REQUEST DAIMLERCHRYSLER CORPORATION PROVIDED ADDITIONAL OWNER REPORTS AND WARRANTY DATA.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO ENGINEERING ANALYSIS EA05-020 TO FURTHER STUDY THE ISSUES REGARDING THE ALLEGED FAN FAILURES.Read more
EA — Closed
— Model Year: 1995
HOOD LATCH FAILURE
ODI OPENED EA02-029 TO DETERMINE WHETHER A SAFETY-RELATED DEFECT TREND EXISTED IN THE MY 1997 JEEP GRAND CHEROKEE HOOD LATCH ASSEMBLIES.DURING EA02-029, THERE WAS NO SPECIFIC FAILURE MECHANISM IDENTIFIED THAT COULD DIFFERENTIATE THE MY 1997 VEHICLES FROM OTHER VEHICLES CONTAINING THIS SAME HOOD LATC
... H ASSEMBLY OR COULD ACCOUNT FOR THEIR HIGHER COMPLAINT RATE.AS A RESULT, ODI EXPANDED THE SCOPE OF THIS INVESTIGATION TO INCLUDE ALL GRAND CHEROKEE VEHICLES EQUIPPED WITH THE SUBJECT HOOD LATCH ASSEMBLIES.IN PERFORMING EA02-029, IT WAS DETERMINED THAT SOME OF THE SECONDARY HOOD LATCHES IN THE SUBJECT VEHICLES MAY EXHIBIT INCREASED OPERATING FRICTIONAL RESISTANCE; HOWEVER, SINCE NONE OF THE PRIMARY HOOD LATCHES SHOWED ANY EVIDENCE OF MECHANICAL OR OPERATIONAL DEFICIENCY AND THE COMPLAINT RATE OF HOOD FLY-UPS MEASURED OVER AN EXTENDED EXPOSURE TIME WAS LOW, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.Read more
PE — Closed
— Model Year: 1998
HOOD LATCH
There is no summary currently available
EA — Closed
— Model Year: 1999
ROLL-AWAY IN REVERSE WHEN PARKED
DAIMLERCHRYSLER HAS RECALLED THE ZJ MODELS TO INCORPORATE A SECONDARY DETENT SPRING INTO THE SHIFTER.EVEN THOUGH THE WJ 6 CYL. VEHICLES USE THE SAME MANUAL DETENT LEVER THAT AS THE VEHICLES IN THE RECALL POPULATION, ODI BELIEVES THAT THE WJ REDESIGNED SHIFTER, WHICH IMPROVES FLOOR SHIFTER FUNCTIONAL
... ITY AND ERGONOMICS, HELPS TO PROVIDE FEEDBACK TO THE DRIVER TO INDICATE WHETHER ?PARK? HAS OR HAS NOT BEEN ACHIEVED.ALTHOUGH THE INVESTIGATOR WAS ABLE TO INDUCE A ?FALSE PARK? IN THE WJ PLATFORM FOR 6 CYL. VEHICLES, THE LEVEL OF DIFFICULTY WAS GREATER THAN THAT REQUIRED FOR ALL ZJ MODELS, AND THE COMPLAINT RATE WAS SIGNIFICANTLY LOWER THAN THE RECALLED ZJ POPULATION.FURTHER, THE ODI INVESTIGATOR WAS ALSO ABLE TO CREATE A ?FALSE PARK? IN PEER VEHICLES WITH THE SAME LEVEL OF DIFFICULTY AND FREQUENCY AS THE SUBJECT VEHICLE WJ PLATFORM.THE WJ COMPLAINT RATE WAS INFLATED DUE TO NATIONAL EXPOSURE THROUGH THE PRESS. THE COMPLAINT RATE PRIER TO THE JULY 5, 2001 MEDIA COVERAGE FOR THE WJ VEHICLES IS SIMILAR TO THE PEER VEHICLE INCIDENT RATE.BASED ON THE ABOVE, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME IN THE WJ POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED WITH A SAFETY RECAL FOR THE ZJ PLATFORM ONLY.Read more
PE — Closed
— Model Year: 1996
INADVERTENT ROLLAWAY IN REVERSE PARK
DP — Closed
— Model Year: 1993
VISCOUS COUPLING FAILURE
ALLEGED THAT THE VISCOUS COUPLING IN THE TRANSFER CASE OF HIS 1993 GRAND CHEROKEE VEHICLE FAILED WHICH AFFECTED STEERING, BRAKING AND STARTING OF THE VEHICLE.
PE — Closed
— Model Year: 1994
REAR AXLE SHAFT SEPARATION
THIS INVESTIGATION WAS OPENED TO EXAMINE THE FAILURE MODE AND THE RISK TO MOTOR VEHICLE SAFETY POSED BY ALLEGATIONS OF REAR AXLE SEPARATIONS.THE REAR AXLE SHAFT AND HOUSING DESIGN IS TYPICAL OF THOSE IN WHICH THE WEIGHT OF THE VEHICLE IS CARRIED ON THE AXLE HOUSING.THE LEFT AND RIGHT AXLE SHAFTS, SU
... PPORTED BY ROLLER BEARINGS, ARE SITUATED INSIDE THE AXLE HOUSING.THE INBOARD SPLINED END OF THE AXLE SHAFT RECEIVES POWER TRANSMITTED FROM THE DIFFERENTIAL ASSEMBLY, PROVIDING TORQUE TO THE REAR WHEELS.THE ALLEGATIONS ARE THAT THE AXLE SHAFT FAILS, RESULTING IN THE SEPARATION OF A WHEEL AND AXLE HUB ASSEMBLY OR THE ENTIRE AXLE SHAFT AND WHEEL ASSEMBLY, DEPENDING ON THE LOCATION OF THE AXLE SHAFT FAILURE.AS IDENTIFIED BY CHRYSLER, THE SUBJECT REAR AXLES ARE DANA 35C AND 35CM MODELS, WHICH HAVE BEEN USED ON THE SUBJECT VEHICLES SINCE THE 1990 MODEL YEAR.A SAFETY DEFECT TREND WITH RESPECT TO THE SUBJECT AXLE SHAFTS HAS NOT BEEN IDENTIFIED.SEE HARD COPY RESUME FOR FULL TEXT OF SUMMARY.Read more
EA — Closed
— Model Year: 1993
QCK-CONNECT FUEL LINE FAIL
There is no summary currently available
EA — Closed
— Model Year: 1993
FUEL TANK LEAKAGE
There is no summary currently available
PE — Closed
— Model Year: 1994
QUICK-CONNECT FUEL LINE FAILURE
There is no summary currently available
PE — Closed
— Model Year: 1993
STEERING SHAFT FAILURE
There is no summary currently available
PE — Closed
— Model Year: 1993
FUEL TANK LEAKAGE
There is no summary currently available
PE — Closed
— Model Year: 1993
REAR LIFTGATE LATCH
There is no summary currently available