ELECTRICAL SYSTEM
Defect Description
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in a
... n unintentional shifting of the transfer case into the neutral position.Read moreConsequence
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
295,345 vehicles affected
Manufacturer: Chrysler Group LLC
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Defect Description
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in a
... n unintentional shifting of the transfer case into the neutral position.Read moreConsequence
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Remedy
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
295,345 vehicles affected
Manufacturer: Chrysler Group LLC
SUSPENSION
Defect Description
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOS
... S OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.Read moreConsequence
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
Remedy
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
44 vehicles affected
Manufacturer: ROCK KRAWLER/PURE PERFORMANCE GROUP, INC
AIR BAGS:FRONTAL
Defect Description
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence
IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy
DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
4,314 vehicles affected
Manufacturer: CHRYSLER LLC
AIR BAGS
Defect Description
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence
IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy
DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
4,314 vehicles affected
Manufacturer: CHRYSLER LLC
ELECTRICAL SYSTEM:WIRING
Defect Description
CHRYSLER IS RECALLING 4,314 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED.
Consequence
IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES.
Remedy
DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
4,314 vehicles affected
Manufacturer: CHRYSLER LLC
Complaint Statistics
195 total complaints
9 crashes 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 46 |
| POWER TRAIN | 23 |
| ENGINE | 22 |
| VEHICLE SPEED CONTROL | 12 |
| STEERING | 11 |
| AIR BAGS | 11 |
| WHEELS | 10 |
| UNKNOWN OR OTHER | 10 |
| STRUCTURE:BODY | 7 |
| FUEL/PROPULSION SYSTEM | 5 |
Incident date: Jul 16, 2025
My car is driving okay but it’s having some electrical issues and it shuts down.
Incident date: Jul 16, 2025
My car is driving okay but it’s having some electrical issues and it shuts down.
Incident date: Jul 16, 2025
My car is driving okay but it’s having some electrical issues and it shuts down.
Incident date: May 1, 2025
When the airbag light comes on and is visible on the dashboard, this action shorts out the ac, heat, as well as the defroster. This airbag light is a constantly lit up and will not go out. I have been told that there is a problem with the clock spring on this vehicle. This has been an on going probl
... em for several years now. So this tells me that when the airbag light comes on, the airbag does not work. This would become a hazard in a head on collision, which would cause the airbag not to deploy.Read more
Incident date: May 4, 2021
Clock spring shorts out the electrical system. It causes the AC and heat not to work and no blower motor. This could cause others problems as well
Incident date: Jun 30, 2024
The contact owns a 2009 Jeep Grand Cherokee. The contact stated while the vehicle was parked, the contact attempted to put the key into ignition; however, the key was inoperative. The contact stated that the key was intermittently was stuck in the ignition. No warning lights were illuminated. The ve
... hicle remained at the residence. The contact researched and was made aware of NHTSA Campaign Number: 14V567000 (Electrical System); however, the VIN was not included. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 115,000.Read more
Incident date: Jan 1, 2025
WIN Module failure
Incident date: Jun 8, 2024
Driver's heated seat fire burned holes in seat and burnt pants. Burnt marks shown to Jeep dealer and problem confirmed.
Incident date: Jun 26, 2023
Just prior to a cross country trip, my airbag warning light came on. Upon arriving to our destination in Spring Hill, TN, I took my 2009 Jeep Grand Cherokee to have it checked. Their diagnosis found a "squib" problem, and told me there was a recall and to take it to a Chrysler dealer. Today, the dea
... lership showed me a "squib" or "clockspring" issue & told me there was no recall and that I would have to pay out of pocket to replace what seems to be the recall problem. Upon further research, I found online that there is indeed a recall. But after calling the phone number provided, (800-853-1403) they informed me that even though it might be the same problem I would have to pay out of pocket for the repair. I don't understand why. This is the recall info I found online: NHTSA CAMPAIGN ID: 09V118000 Report Date: APR 07, 2009 Vehicles Affected: 4336 Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES. What You Should Do: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. Summary: CHRYSLER IS RECALLING 4,336 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED. To see if your specific vehicle is affected 1-877-426-5337 or nhtsa.gov The dealership I went to was Chrysler Dodge Jeep Ram of Columbia, TN 931-360-0800 The original automotive shop I took it to was Christian Bros Automotive 615-645-3299 I would appreciate 1)an explanation of why my particular car isn't on the list even though it's having the issue under the recall and 2) why I have to pay out of pocket. Thank you, Jodie Goode (Meade) 949-573-4223 [email protected]Read more
Incident date: Jun 26, 2023
Just prior to a cross country trip, my airbag warning light came on. Upon arriving to our destination in Spring Hill, TN, I took my 2009 Jeep Grand Cherokee to have it checked. Their diagnosis found a "squib" problem, and told me there was a recall and to take it to a Chrysler dealer. Today, the dea
... lership showed me a "squib" or "clockspring" issue & told me there was no recall and that I would have to pay out of pocket to replace what seems to be the recall problem. Upon further research, I found online that there is indeed a recall. But after calling the phone number provided, (800-853-1403) they informed me that even though it might be the same problem I would have to pay out of pocket for the repair. I don't understand why. This is the recall info I found online: NHTSA CAMPAIGN ID: 09V118000 Report Date: APR 07, 2009 Vehicles Affected: 4336 Consequence: IN THE EVENT OF A CRASH, THE DRIVER'S AIRBAG MAY NOT PROPERLY INFLATE AND MAY NOT BE ABLE TO PROPERLY PROTECT AN OCCUPANT, INCREASING THE RISK OF INJURIES. What You Should Do: DEALERS WILL INSPECT THE DRIVER'S AIRBAG SQUIB WIRES AND REPLACE THE STEERING COLUMN CONTROL MODULE FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING MAY 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403. Summary: CHRYSLER IS RECALLING 4,336 MY 2009 DODGE JOURNEY, JEEP GRAND CHEROKEE, COMMANDER AND WRANGLER VEHICLES. WIRING MAY BE REVERSED ON THE STEERING COLUMN CONTROL MODULE DRIVER AIRBAG SQUIB CONNECTOR. THE DRIVER'S AIRBAG MAY NOT DEPLOY AS INTENDED. To see if your specific vehicle is affected 1-877-426-5337 or nhtsa.gov The dealership I went to was Chrysler Dodge Jeep Ram of Columbia, TN 931-360-0800 The original automotive shop I took it to was Christian Bros Automotive 615-645-3299 I would appreciate 1)an explanation of why my particular car isn't on the list even though it's having the issue under the recall and 2) why I have to pay out of pocket. Thank you, Jodie Goode (Meade) 949-573-4223 [email protected]Read more
Incident date: Jun 17, 2023
I just purchased this vehicle, in May 2023 and I have honestly had nothing but problems. I have no idea what is causing this but the speedometer/odometer does not work at all (all the lights and warning symbols work, cruise control doesn't work, TPM is lit up on the dash as I checked all the tires a
... nd all has same to, the key fob buttons worked when it wanted to (has NEW battery it was replaced 3'xs already) key fob would not stop alarm from going off most days and key fob would also not start my Jeep would have to keep trying before it did start and now IT DOESN'T DO ANYTHING. IT DOESN'T START DOESN'T TURN OVER NOTHING expect for the alarm going off non stop had to disconnect the horn and we pulled a relay to have it stop. We tried disconnecting the battery post to hopefully reset it, didn't work. I also had a res dot start blinking and I read up on all this and red dot is anti theft was activated. I been reading up on the reason and I keep getting the wireless control module and sentry key as the problem. I also seen that many other vehicles same as mine has had the same exact same problem. Some had theirs come up as a recall. Why is this vehicle listed as not having any recalls. Clearly something is going on with these vehicles that shouldn't be. I for one didn't cause this problem and I certainly can not afford to get this resolved on my own. I had my truck for only 2 weeks before it broke down. PLEASE HELPRead more
Incident date: May 15, 2023
The contact owns a 2009 Jeep Grand Cherokee. The contact stated that after starting the vehicle, the driver’s side air bag warning light remained illuminated. The vehicle was taken to an independent mechanic who diagnosed that the air bag was faulty and needed to be replaced. The local dealer was
... notified of the failure and informed the contact that the air bag part had been discontinued and was no longer available. The manufacturer was not yet contacted. The failure mileage was 130,000.Read more
Incident date: Sep 21, 2022
Passenger mirror did not pass state safety inspection because it became cloudy from the automatic defroster mechanism. Vehicle inspector informed us this was the case, mirror has not been otherwise damaged in an accident, we will pay $500 to replace it. Component is available for inspection. Has bee
... n cloudy for several years, this is the first time it failed state inspection.Read more
Incident date: Apr 22, 2022
Gcc
Crash
Incident date: Apr 22, 2022
Gcc
Crash
Incident date: Apr 22, 2022
Gcc
Crash
Incident date: Oct 18, 2021
My vehicle has stopped 3 times this year without warning. Twice while I was driving and once while my daughter was driving. There is a click sound and the radio and everything on in the vehicle goes. The vehicle begins to slow down. Luckly when this happened there were no cars around so each time we
... are able to stop the vehicle wait a second and start the vehicle without an issue. This is a very dangerous issue and this needs to be fixed ASAP.Read more
Incident date: Oct 18, 2021
My vehicle has stopped 3 times this year without warning. Twice while I was driving and once while my daughter was driving. There is a click sound and the radio and everything on in the vehicle goes. The vehicle begins to slow down. Luckly when this happened there were no cars around so each time we
... are able to stop the vehicle wait a second and start the vehicle without an issue. This is a very dangerous issue and this needs to be fixed ASAP.Read more
Incident date: Sep 28, 2020
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL SEIZED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED INTO NEUTRAL TO SLOW THE VEHICLE. IN ADDITION, AFT
... ER THE FAILURE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT INFORMED A LOCAL MECHANIC OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.Read more
Incident date: Sep 28, 2020
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL SEIZED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED INTO NEUTRAL TO SLOW THE VEHICLE. IN ADDITION, AFT
... ER THE FAILURE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT INFORMED A LOCAL MECHANIC OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.Read more
Incident date: Sep 28, 2020
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE ACCELERATOR PEDAL SEIZED. WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO STOP. THE CONTACT MENTIONED THAT THE VEHICLE WAS SHIFTED INTO NEUTRAL TO SLOW THE VEHICLE. IN ADDITION, AFT
... ER THE FAILURE, THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE CONTACT INFORMED A LOCAL MECHANIC OF THE FAILURE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 116,000.Read more
Incident date: Feb 3, 2020
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAGS WARNING LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED NOR REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V176000 (AIR BAGS) AS A POSSIBLE CAUSE FOR THE FAILUR
... E. NEITHER THE MANUFACTURER NOR A DEALER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.Read more
Incident date: Oct 1, 2014
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS THE VEHICLE STALLED. THE VEHICLE ALSO FAILED TO START ON SEVERAL OCCASIONS. THE ELECTRONIC THROTTLE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO CHRYSLER JEEP DODGE RAM (1020 BELMONT ST EASTON,
... MA) WHERE THE FAILURE WAS DIAGNOSED AS AN ELECTRICAL PROBLEM AND THE WIRING HARNESS WAS REPLACED HOWEVER, THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS THEN TAKEN TO ROCHESTER HILLS CHRYSLER JEEP DODGE RAM (1301 S ROCHESTER RD, ROCHESTER HILLS, MI 48307) WHERE FAILURE WAS NOT DIAGNOSED. THE CONTACT STATED THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.Read more
Incident date: Dec 5, 2019
I WAS DRIVING THE OTHER DAY AND ALL THE SUDDEN I HIT A BUMP AND THE KEY FOB FALLS OUT OF THE IGNITION CUTTING THE ENGINE COMPLETELY OFF. SO I WAS COASTING WITH NO ENGINE OR POWER. LUCKILY I PUT IT IN TO NEUTRAL AND IT STARTED BACK UP. THIS COULD HAVE BEEN VERY DANGEROUS. ALSO MY KEY WILL NOT RELEASE
... WHEN I AM TRYING TO TURN THE CAR OFF SO I HAVE TO LEAVE IT ON SOMETIMES AND IT HAS KILLED MY BATTERY. MOST OF THE TIME IT WILL RELEASE AFTER A CLICKING NOISE I CAN TURN IT TO THE OFF POSITION AND IT WILL RELEASE. IT HAS COST ME TWO BATTERIES AND A NEW KEYRead more
Incident date: Dec 5, 2019
I WAS DRIVING THE OTHER DAY AND ALL THE SUDDEN I HIT A BUMP AND THE KEY FOB FALLS OUT OF THE IGNITION CUTTING THE ENGINE COMPLETELY OFF. SO I WAS COASTING WITH NO ENGINE OR POWER. LUCKILY I PUT IT IN TO NEUTRAL AND IT STARTED BACK UP. THIS COULD HAVE BEEN VERY DANGEROUS. ALSO MY KEY WILL NOT RELEASE
... WHEN I AM TRYING TO TURN THE CAR OFF SO I HAVE TO LEAVE IT ON SOMETIMES AND IT HAS KILLED MY BATTERY. MOST OF THE TIME IT WILL RELEASE AFTER A CLICKING NOISE I CAN TURN IT TO THE OFF POSITION AND IT WILL RELEASE. IT HAS COST ME TWO BATTERIES AND A NEW KEYRead more
Incident date: Oct 9, 2019
THE CAR WILL NOT START WITH IGNITION FOB. THIS HAPPENS UNPREDICTABLY. IT HAS BEEN DOING THIS FOR A LONG TIME. WE THOUGHT IT WAS THE BATTERY BUT NOW, WITH A NEW BATTERY IT STILL OFTEN WILL NOT START. IF WE WAIT FOR SOME UNKNOWN PERIOD OF TIME IT EVENTUALLY CRANKS AND STARTS. WE NEVER KNOW WHEN AND IF
... WE CAN LEAVE OR VISA VERSA FOR RETURNING HOME. WHEN EVER THIS HAPPENS THE VEHICLE IS STATIONARY IN LEGAL PARKING PLACE. HOWEVER, IT HAS CUT OFF WILL DRIVING.Read more
Incident date: Sep 22, 2019
TOOK OUR JEEP TO THE DEALERSHIP AFTER THE KEY FOB KEPT GETTING STUCK IN THE IGNITION AND WOULDN'T RELEASE. THEY SAID IT WAS THE WIN MODULE THAT NEEDS TO BE REPLACED AND THE KEY WOULD HAVE TO BE REPROGRAMMED FOR THAT WIN MODULE! WELL, SINCE THEN, WE'VE NOTICED THAT WHEN WE ARE ABLE TO GET THE KEY OUT
... (FROM HITTING ABOVE THE IGNITION TO GET IT TO RELEASE, OR WAITING AN HOUR FOR IT TO EJECT ON IT'S OWN) THE RADIO WILL KEEP PLAYING, SO WE HAVE TO TURN IT OFF, ALL OF THE DASH LIGHTS STAY ON, IT STILL DINGS IF THE DOOR IS OPEN AND ACTS LIKE THE KEY IS IN IT AFTER BEING REMOVED. NOW WE'RE RUNNING INTO MORE ISSUES WHILE WE'RE DRIVING WHERE IT STARTS GLITCHING AND THE COMPUTER MAKES ALL KINDS OF TERRIBLE SCARY SOUNDS AND HAS ACTUALLY POWERED DOWN ON US! NOW THE BATTERY IS DEAD AND WON'T START EVEN WITH A JUMP! MOST ISSUES STARTED OUT WHILE IN PARK AND JUST TRYING TO REMOVE KEY FOB, THAT LASTED A FEW MONTHS AND IT STILL DROVE FINE. UNFORTUNATELY, THE ISSUES HAVE CONTINUALLY GOTTEN WORSE AND I'M AFRAID TO DRIVE IT WITH MY FAMILY SINCE IT POWERED DOWN WHILE DRIVING DOWN THE STREET!Read more
Incident date: Sep 22, 2019
TOOK OUR JEEP TO THE DEALERSHIP AFTER THE KEY FOB KEPT GETTING STUCK IN THE IGNITION AND WOULDN'T RELEASE. THEY SAID IT WAS THE WIN MODULE THAT NEEDS TO BE REPLACED AND THE KEY WOULD HAVE TO BE REPROGRAMMED FOR THAT WIN MODULE! WELL, SINCE THEN, WE'VE NOTICED THAT WHEN WE ARE ABLE TO GET THE KEY OUT
... (FROM HITTING ABOVE THE IGNITION TO GET IT TO RELEASE, OR WAITING AN HOUR FOR IT TO EJECT ON IT'S OWN) THE RADIO WILL KEEP PLAYING, SO WE HAVE TO TURN IT OFF, ALL OF THE DASH LIGHTS STAY ON, IT STILL DINGS IF THE DOOR IS OPEN AND ACTS LIKE THE KEY IS IN IT AFTER BEING REMOVED. NOW WE'RE RUNNING INTO MORE ISSUES WHILE WE'RE DRIVING WHERE IT STARTS GLITCHING AND THE COMPUTER MAKES ALL KINDS OF TERRIBLE SCARY SOUNDS AND HAS ACTUALLY POWERED DOWN ON US! NOW THE BATTERY IS DEAD AND WON'T START EVEN WITH A JUMP! MOST ISSUES STARTED OUT WHILE IN PARK AND JUST TRYING TO REMOVE KEY FOB, THAT LASTED A FEW MONTHS AND IT STILL DROVE FINE. UNFORTUNATELY, THE ISSUES HAVE CONTINUALLY GOTTEN WORSE AND I'M AFRAID TO DRIVE IT WITH MY FAMILY SINCE IT POWERED DOWN WHILE DRIVING DOWN THE STREET!Read more
Incident date: Jun 9, 2019
THE KEY WILL NOT COME OUT OF THE IGNITION. THE KEY GETS STUCK ALL THE TIME. VEHICLE STARTS PROPERLY, BUT DOES NOT SHUT OFF CORRECTLY SINCE THE KEY IS STUCK IN THE VEHICLE. TAKES SEVERAL HOURS TO UNTIL KEY CAN BE TAKEN OUT PROPERLY AND VEHICLE IS COMPLETELY TURNED OFF THE RIGHT WAY.
Incident date: Sep 10, 2018
PAINT PEELING OFF ON ROOF. PAYED A LOT OF MONEY FOR THIS JEEP, NEVER HAD A PAINT PROBLEM ON ANY JEEP OR CAR I HAD BEFORE, GOING TO COST ME 1,258.00 TO FIX, STILL MAKING PAYMENTS ON THIS JEEP, SHOULD BE RECALLED, I AM NOT HAPPY, DON'T THINK I AM GETTING ANOTHER JEEP, THIS IS MY 4 TH, AND I LOVE THEM
... . BUT.Read more
Incident date: Dec 6, 2018
WENT IN TO THE STORE CAME OUT PUT MY KEY IN AND IT DOES NOT START ALL THE DASH LIGHTS COME HAD IT TOWED HOME MY SON CAME OVER PUT KEY IN AND IT STARTED RIGHT UP ONE WEEK LATER THE SAME THING HAPPEN IT NOT READING MY KEY ALL THE TIME
Incident date: Jan 10, 2018
HAVE OWNED USED 2009 JEEP GRD.CHRKE. FOR 10 MONTHS 2 MONTHS IN TO OWNING NOTICED AT TIMES VEHICLE WOULD LOOSE POWER. PRESSING GAS PEDAL DID NOTHING. HAD TO PULL OVER SHUT JEEP OFF, WAIT A MINUTE THEN START JEEP BACK UP. THIS WORKED AND THE PROBLEM WENT AWAY. BUT OVER THE MONTHS IT BECAME MORE FREQUE
... NT. I TOOK IT BACK TO DEALER AND HE COULD NOT FIND ANYTHING WRONG. NO CODES FROM ENGINE. I HAVE HAD THE NECESSARY MAINTENANCE DONE ON THE JEEP. THIS WEEK THE PROBLEM BEGAN ON FRIDAY AND CONTINUES ON. MY JEEP WILL NOT GO OVER 25 MPH. TAKING IT TO AUTHORIZED DEALER AND JEEP REPAIR ON MONDAY. BUT HAVING READ THE COMPLAINTS ON THIS SITE I HAVE VERY LITTLE FAITH THIS PROBLEM WILL BE FIX!!! EVEN THOUGH MY COMPLAINT MIMICS SEVERAL OF THE COMPLAINTS SENT IN TO THOSE THAT MANUFACTURER JEEPS!!!Read more
Incident date: Jan 10, 2018
HAVE OWNED USED 2009 JEEP GRD.CHRKE. FOR 10 MONTHS 2 MONTHS IN TO OWNING NOTICED AT TIMES VEHICLE WOULD LOOSE POWER. PRESSING GAS PEDAL DID NOTHING. HAD TO PULL OVER SHUT JEEP OFF, WAIT A MINUTE THEN START JEEP BACK UP. THIS WORKED AND THE PROBLEM WENT AWAY. BUT OVER THE MONTHS IT BECAME MORE FREQUE
... NT. I TOOK IT BACK TO DEALER AND HE COULD NOT FIND ANYTHING WRONG. NO CODES FROM ENGINE. I HAVE HAD THE NECESSARY MAINTENANCE DONE ON THE JEEP. THIS WEEK THE PROBLEM BEGAN ON FRIDAY AND CONTINUES ON. MY JEEP WILL NOT GO OVER 25 MPH. TAKING IT TO AUTHORIZED DEALER AND JEEP REPAIR ON MONDAY. BUT HAVING READ THE COMPLAINTS ON THIS SITE I HAVE VERY LITTLE FAITH THIS PROBLEM WILL BE FIX!!! EVEN THOUGH MY COMPLAINT MIMICS SEVERAL OF THE COMPLAINTS SENT IN TO THOSE THAT MANUFACTURER JEEPS!!!Read more
Incident date: Jan 10, 2018
HAVE OWNED USED 2009 JEEP GRD.CHRKE. FOR 10 MONTHS 2 MONTHS IN TO OWNING NOTICED AT TIMES VEHICLE WOULD LOOSE POWER. PRESSING GAS PEDAL DID NOTHING. HAD TO PULL OVER SHUT JEEP OFF, WAIT A MINUTE THEN START JEEP BACK UP. THIS WORKED AND THE PROBLEM WENT AWAY. BUT OVER THE MONTHS IT BECAME MORE FREQUE
... NT. I TOOK IT BACK TO DEALER AND HE COULD NOT FIND ANYTHING WRONG. NO CODES FROM ENGINE. I HAVE HAD THE NECESSARY MAINTENANCE DONE ON THE JEEP. THIS WEEK THE PROBLEM BEGAN ON FRIDAY AND CONTINUES ON. MY JEEP WILL NOT GO OVER 25 MPH. TAKING IT TO AUTHORIZED DEALER AND JEEP REPAIR ON MONDAY. BUT HAVING READ THE COMPLAINTS ON THIS SITE I HAVE VERY LITTLE FAITH THIS PROBLEM WILL BE FIX!!! EVEN THOUGH MY COMPLAINT MIMICS SEVERAL OF THE COMPLAINTS SENT IN TO THOSE THAT MANUFACTURER JEEPS!!!Read more
Incident date: May 1, 2018
VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING AT ANY SPEED AND THE STEERING IS LOST. THIS HAPPENS WHILE DRIVING AND HAS HAPPENED AT 60MPH AS WELL AS 35. THERE IS NO WARNING BEFORE IT HAPPENS. EXTREMELY DANGEROUS.
Incident date: May 1, 2018
VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING AT ANY SPEED AND THE STEERING IS LOST. THIS HAPPENS WHILE DRIVING AND HAS HAPPENED AT 60MPH AS WELL AS 35. THERE IS NO WARNING BEFORE IT HAPPENS. EXTREMELY DANGEROUS.
Incident date: May 1, 2018
VEHICLE RANDOMLY SHUTS OFF WHILE DRIVING AT ANY SPEED AND THE STEERING IS LOST. THIS HAPPENS WHILE DRIVING AND HAS HAPPENED AT 60MPH AS WELL AS 35. THERE IS NO WARNING BEFORE IT HAPPENS. EXTREMELY DANGEROUS.
Incident date: Sep 14, 2015
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT NOTICED THAT THE IGNITION SWITCH WAS IN THE OFF POSITION. THE VEHICLE WAS TOWED TO THE DEALER (GOLLING CHRYSLER DODGE JEEP RAM, 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI 48302, (24
... 8)-334-3600) WHERE IT WAS DIAGNOSED THAT THE IGNITION SWITCH FAILED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 133,000.Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S UNDERCARRIAGE WAS RUSTED DUE TO SALT EXPOSURE. THE VEHICLE WAS TAKEN TO CAR LINE (3335 JEFFERSON DAVIS HWY, STAFFORD, VA 22554) WHERE IT WAS DIAGNOSED THAT THE SHOCKS AND CONTROL ARMS HAD FRACTURED DUE TO THE RUST
... . IN ADDITION, THE FRAME AND SUSPENSION WERE SEVERELY RUSTED. THE CONTACT STATED THAT THE ENGINE PULLEYS, SHOCKS, BRAKES, AND ROTORS WERE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 132,000.Read more
Incident date: May 8, 2018
TL* THE CONTACT OWNS A 2009 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE'S UNDERCARRIAGE WAS RUSTED DUE TO SALT EXPOSURE. THE VEHICLE WAS TAKEN TO CAR LINE (3335 JEFFERSON DAVIS HWY, STAFFORD, VA 22554) WHERE IT WAS DIAGNOSED THAT THE SHOCKS AND CONTROL ARMS HAD FRACTURED DUE TO THE RUST
... . IN ADDITION, THE FRAME AND SUSPENSION WERE SEVERELY RUSTED. THE CONTACT STATED THAT THE ENGINE PULLEYS, SHOCKS, BRAKES, AND ROTORS WERE REPLACED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 132,000.Read more
Incident date: Feb 5, 2018
RIGHT REAR TURN SIGNAL BECAME TOTALLY INOPERATIVE AFTER WORKING INTERMITTENTLY. BULB AND BULB SOCKET CONNECTOR WAS REPLACED, FUSES WERE CHECKED. HAZARD LIGHT WILL NOT FUNCTION ON THIS BULB ALTHOUGH DRIVING LIGHT FUNCTION WORKS ON THIS BULB INDICATING BULB IS NOT THE ISSUE. ALSO, DRIVER'S SIDE LOW BE
... AM HEADLIGHT WILL NOT SHUT OFF AFTER IGNITION TURNED OFF. RECEIVED CODE B162B INDICATING POSSIBLE ISSUE WITH THE 'INTEGRATED POWER MODULE' ALSO REFERRED TO AS THE 'TIPM'. NOT HAVING A WORKING TURN SIGNAL CREATES AN EXTREMELY HAZARDOUS SITUATION AND SHOULD BE ADDRESSED BY THE DEALER. FAULTY TURN SIGNAL LIGHTS AND HEADLIGHT ISSUES ARE CHARACTERISTIC OF THE TIPM THAT WAS INSTALLED IN THESE VEHICLES BY CHRYSLER FOR WHICH AN IMMEDIATE SAFETY RECALL SHOULD BE ISSUED.Read more
Incident date: May 15, 2018
FOB FALLING OUT OF IGNITION SWITCH. CAR WAS IN DRIVE BUT WAS NOT BEING DRIVEN AS WAS STOPPED AT GATE WHICH WAS OPENING. WHEN FOB FELL OUT ENGINE STOPPED. HAPPENED MULTIPLE TIMES NOW. THE DESCRIBED WAS THE MOST RECENT. VERY DSNGEROUS. WE PLAN TO TAKE IT TO DEALER.
Incident date: Apr 12, 2018
TAKATA RECALL - AIR BAG WARNING LIGHT BEGAN BEING INTERMITTENT WHEN TRAVELING ON SECONDARY ROADS AND HIGHWAYS. IT IS NOW LIT AT ALL TIMES. I HAVE ALREADY HAD TO REPLACE THE SPEED CONTROL OPERATOR LEVER.
Incident date: Apr 12, 2018
TAKATA RECALL - AIR BAG WARNING LIGHT BEGAN BEING INTERMITTENT WHEN TRAVELING ON SECONDARY ROADS AND HIGHWAYS. IT IS NOW LIT AT ALL TIMES. I HAVE ALREADY HAD TO REPLACE THE SPEED CONTROL OPERATOR LEVER.
Incident date: Apr 5, 2018
VEHICLE WILL LOSE POWER WHILE DRIVING. SOMETIMES WILL LOOSE POWER WHILE PULLING OUT. VERY DANGEROUS WHEN PULLING ONTO THE HIGHWAY. HAVE TO PULL TO SHOULDER TO AVOID BEING REAR ENDED.
Incident date: Feb 27, 2018
VEHICLE TURNS OFF WHILE DRIVING, LOSS OF BRAKES, STEERING AND PROPULSION IS LOSS. VEHICLE DOES THIS RANDOMLY AND IT IS NOT THE FIRST TIME.
Incident date: Feb 27, 2018
VEHICLE TURNS OFF WHILE DRIVING, LOSS OF BRAKES, STEERING AND PROPULSION IS LOSS. VEHICLE DOES THIS RANDOMLY AND IT IS NOT THE FIRST TIME.
Incident date: Feb 27, 2018
VEHICLE TURNS OFF WHILE DRIVING, LOSS OF BRAKES, STEERING AND PROPULSION IS LOSS. VEHICLE DOES THIS RANDOMLY AND IT IS NOT THE FIRST TIME.
Incident date: Dec 11, 2017
VEHICLE SHIFTS INTO LOWER2ND GEAR WHILE DRIVING AT HIGHWAY SPEEDS ACCORDING TO OWNERS MANUAL THIS IS CALLED LIMP MODE AND NEEDS TO BE STOPPED PLACED IN PARK AND TURN IGNITION OFF AND RESTARTED TO CONTINUE DRIVING THIS HAS HAPPENED TO ME AND OTHERS
Incident date: Dec 11, 2017
VEHICLE SHIFTS INTO LOWER2ND GEAR WHILE DRIVING AT HIGHWAY SPEEDS ACCORDING TO OWNERS MANUAL THIS IS CALLED LIMP MODE AND NEEDS TO BE STOPPED PLACED IN PARK AND TURN IGNITION OFF AND RESTARTED TO CONTINUE DRIVING THIS HAS HAPPENED TO ME AND OTHERS
Showing 50 of 195 complaints.
NHTSA Safety Investigations — JEEP GRAND CHEROKEE
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2014
Powered vehicle rollaway
The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-030 on August 20, 2015,to investigate 14 complaints alleging incidents of rollaway after intended shifts to Park in Model Year (MY) 2014 and 2015 Jeep Grand Cherokees vehicles. The MY 2014-2015 Grand Cherokee vehicles are e
... quipped with Monostable electronic (E-shift) gearshift assemblies supplied by ZF Group (ZF). The E-shift system operates electronically and the gear requested by the driver is transmitted from the shifter via the CAN Bus to the Transmission Control Module which makes the requested shift. The Monostable gearshift does not move into a detent but springs back to a centered/neutral position after the driver selects a gear and releases the shifter. A button on the shift knob must be depressed to shift out of Park, shift out of Neutral, and to shift from Drive to Reverse or Park.The gear selected is shown on a display in the dash and illuminated letters on the shifter. If the driver's door is opened when the gearshift is not in Park, a chime sounds and a message is displayed on the instrument panel to warn the driver.In addition, the engine Start/Stop push-button control logic does not permit normal engine shut-off when the transmission is not in Park. This logic may provide feedback to drivers who attempt to turn the engine off when the transmission is not in Park. However, this function does not protect drivers who intentionally leave the engine running or drivers who do not recognize that the engine is still running.NHTSA testing during PE15-030 indicates that operation of the Monostable shifter is not intuitive and provides poor tactile and visual feedback to the driver, increasing the potential for unintended gear selection.ODI?s analysis of the PE15-030 complaint and field report data identified 306 incidents of vehicle rollaway followingintended shifts to Park in the 2014-2015 Grand Cherokee. These resulted in 117 alleged crashes. Twenty-eight of the crashes reportedly caused injuries, including 3 with a fractured pelvis and 4 others requiring some degree of hospitalization (a ruptured bladder, fractured kneecap, broken ribs, damaged to right leg). Other injuries include reports of a broken nose, facial lacerations requiring stitches, sprained knees, severe bruising, and trauma to legs.An Engineering Analysis (EA16-002) has been opened to assess the scope, frequency, and safety-related consequences of the alleged defect. The Vehicle Owner Questionnaires (VOQs) associated with the closing of this Preliminary Evaluation are:10823099, 10822939, 10822442, 10820488, 10817252, 10810551, 10810051, 10809691, 10809024, 10807839, 10807416, 10794318, 10787947, 10787576, 10785790, 10783597, 10778854, 10775391, 10767488, 10766494, 10763333, 10763284, 10763082, 10762457, 10761498, 10760980, 10760729, 10760702, 10760081, 10759979, 10759669, 10759622, 10759568, 10759548, 10759533, 10759287, 10759278, 10759198, 10759186, 10759157, 10759131, 10759102, 10759082, 10759066, 10759047, 10759046, 10733158, 10730952, 10716526, 10711893, 10683556, 10679497, 10676998, 10668651, 10662619, 10662308, 10631167, 10605865, 10583366, 10567538, 10555901, and 10537653.Read more
PE — Closed
— Model Year: 2015
False Positive Automated Braking
On June 1, 2015, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-021 to investigate 9 complaints alleging incidents of unintended braking in model year (MY) 2014 Jeep Grand Cherokee vehicles, including 2 alleging incidents of full ABS braking.ODI expanded the scope to in
... clude MY 2015 Grand Cherokee vehicles and identified a total of 176 incidents in complaints provided by FCA or submitted to ODI by consumers.ODI conducted the following work to assess the alleged defect in the subject vehicles:1) evaluated the design of the subject Forward Collision Warning (FCW) system, including the maximum braking authority during automated braking; 2) analyzed the frequency and severity of field incidents of unintended braking; 3) analyzed warranty data for evidence of system faults that may be related to the alleged defect; and 4) reviewed the performance of the subject system in testing conducted as part of NHTSA?s 2014 Automatic Emergency Braking (AEB) test program.ODI?s analysis found that the maximum brake activations that can be commanded by the subject system are limited in both braking force and duration.The system is not capable of achieving full ABS braking, as alleged in some complaints, unless driver brake application triggers the Advanced Brake Assist (ABA) mode.Analysis of field data found that unintended braking events occur randomly for a variety of causes and are not driven by any single environmental factor, traffic condition, or vehicle fault.The incidents involve short duration moderate braking events with minimal changes in vehicle speed.None of the incidents resulted in crash or injuries.The subject vehicles performed as well or better than peer vehicles in testing conducted as part of NHTSA?s AEB test program.This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that a safety related defect does not exist. For additional information, see the closing resume appendix and the investigation file for PE15-021.Read more
RQ — Closed
— Model Year: 2002
Jeep inadvertent air bag deployment
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep Liberty and MY 2002-2004 Jeep Grand Cher
... okee vehicles manufactured by Fiat Chrysler Automobiles (FCA).The recall was in response to the Office of Defects Investigation (ODI) investigation EA12-001 during which data provided by FCA indicate that the air bag circuitry inside the Occupant Restraint Control (ORC) module can degrade. ORC degradation can result in an inadvertent air bag deployment, without a crash or impact, while the vehicle is being operated.An IABD may involve frontal, side and belt pretensioner devices, and may result in injuries consisting of burns, cuts and bruises to the upper body region, and or the potential for a loss of control and or crash.The remedy FCA developed for 12V-527 consisted of installing an in-line jumper harness with an integrated electrical filter for the circuits that connect to the air bag modules (squib circuits).This filter is intended to eliminate transient electrical spikes to the ORC which FCA asserted are responsible for the IABDs.ODI has identified a total of 9 NHTSA complaints across all affected vehicles indicating an IABD event occurring after the vehicle had previously been remedied under 12V-527.In addition, FCA reported 12 additional complaints of post-remedy IABD events. The IABD events took place both while driving and while the vehicle was stationary. Six customers incurred injuries consistent with air bag deployments however no crashes were reported.As a response to this investigation, FCA has issued 2 new recalls involving the IABD.On January 27, 2015 FCA notified ODI that it would conduct a safety recall (15V-046) to remedy potential IABD events occurring in 753,176 MY02-03 Jeep Liberty vehicles built through 03/28/03 and MY 2002-2004 Jeep Grand Cherokee vehicles built through 5/23/03.Note that this recall, which was scoped based on field IABD events does not include all MY 2003 Liberty or MY 2004 Grand Cherokee manufactured with the same level ORC module.According to FCA, the ORC degradation and subsequent electrical overstress condition that causes the air bags to deploy inadvertently is not fully remedied with the filter installed during the 12V-527 campaign.To remedy IABDs under 15V-046, FCA will install a new design ORC module using a next generation electrical architecture.The next generation architecture has been used in other non-subject vehicles for many years without evidence of IABD events occurring.In addition to this recall, on October 15, 2015 FCA advised NHTSA that it would conduct safety recall 15V-673 to remedy potential IABD events in the remaining 284,089 MY 2003 Jeep Liberty and MY 2004 Jeep Grand Cherokee vehicles manufactured with the earlier generation ORC module that were not previously recalled.FCA initially did not recall these populations due to the lack of known IABD events.However, FCA is now aware of 7 IABD events occurring in this population. After consultation with ODI regarding the long term durability and noise toughness of the earlier ORC architecture, FCA decided to recall this population also.The recall actions initiated by the manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10622092, 10629705, 10619008, 10618842, 10626762, 106404Read more
EA — Closed
— Model Year: 2013
Headliner Fires
On July 1st, 2014 Chrysler Group LLC (Chrysler) notified the Office of Defects Investigation (ODI) that it would conduct a safety recall to remedy a wiring-related fire hazard on the headliner of approximately 661,888 model year (MY) 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactu
... red between January 5, 2010 and December 11, 2013 (see NHTSA Safety Recall 14V-391), with notifications to begin in August 2014. According to Chrysler, the fire is caused by an electrical short in the vanity lamp wiring for either one of the sun visors mounted on the vehicle. The sun visors are mounted to the roof of the vehicle through the headliner with three metal screws. It is possible for the sun visor wiring to be pierced by one of these screws either during initial vehicle assembly or later headliner area repairs which may cause an electrical short potentially resulting in fire.ODI opened an investigation involving MY 2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles based on consumer reports of headliners catching fire at the front of the passenger's compartment near the sun visors. Complainants reported failure symptoms that ranged from discoloration to open flame burning of the headliner and/or sun visor material. Complainants reported a burning plastic smell and smoke from the headliner, often occurring while the vehicle was in motion. Damage ranged from a small burn spot on the headliner to a near complete burn of the vehicle resulting in a total loss; sunroof damage/glass shattering occurred in some cases. Incidents are more likely to occur when the ignition key is in the on position.However, several vehicles continued to burn after the key was turned off, and key-off fires, while highly unlikely, cannot be fully eliminated as a potential problem. The earliest incidents chronologically were often associated with vehicle assembly or in-plant repair procedures. Chrysler revised assembly and in-plant repair procedures for the headliner which reduced the number of fields incidents.However, anytime a repair is made to the headliner of the vehicle there could still be a risk of shorting the wiring and creating a hazard.Dealership technicians will inspect the vehicles for damaged wiring caused by an improper service procedure and repair any damage. Also, all vehicles will have a plastic guideway installed on each sun visor that routes the wiring away from the attachment screws preventing the wiring from being shorted. All MY 2011-2014 Grand Cherokee and Dodge Durango built before December 11, 2013 are affected by the recall; vehicles manufactured after this date had the guideway installed during vehicle production.ODI received a total of 6 complaints as of June 2014, all of which reported a fire and two of which alleged related injuries. All 6 incidents occurred while the vehicle was being driven. In each case the driver smelled smoke and witnessed the headliner burning on either the driver or passenger side. Two complaints indicate smoke inhalation injuries to the driver. In response to ODI's information request letters of 8/28/2013 and 2/26/2014, Chrysler provided consumer and warranty data which was received by ODI on 10/7/2013 and 3/19/2014. Analysis of the Chrysler data indicated a total of 91 unique incidents related to the investigation of which about two thirds reported an open flame and smoke, the remaining showed only small burn marks with no visible flame. Three Chrysler reports indicated injuries consisting of minor burns on the customer?s hands and smoke inhalation.The investigation is closed on the basis of the recall action the manufacturer has undertaken which is sufficient to address NHTSA?s conRead more
PE — Closed
— Model Year: 2012
Headliner Fires
The Office of Defects Investigation (ODI) has identified 5 reports of vehicle headliners catching fire at the front of the vehicle near the sun visors on Jeep Grand Cherokees.Customers reported a range of fire conditions ranging from minor overheating to an open flame at the headliner and/or sun vis
... or material while driving the vehicle. In some reports the fire spread to the front seats and/or door panels of the vehicle.In one report, the sunroof was damaged causing the glass to shatter.The cause of these fires is an electrical short in the vanity lighting wiring circuit that is routed to either one of the sun visors.The sun visors are mounted to the roof of the vehicle through the headliner with three screws.The sun visor wiring may be penetrated, or pierced by one of these screws either during initial vehicle assembly or subsequent headliner area repairs.The piercing causes an electrical short that could result in a fire.There is no dedicated fuse for the affected circuit so the electrical short can continue until the short clears or the vehicle is keyed off.The Dodge Durango uses the same headliner assembly, and Chrysler indicates there are similar headliner fire incidents affecting this model. Therefore, these vehicles have been added to the scope of the investigation.Analyzing the data received from Chrysler along with ODI reports indicates there may be a total of 52 unique fire incidents (including 3 injury allegations) on Grand Cherokee and Durango vehicles which ODI will continue to evaluate during the investigation.Based on ODI's evaluation of currently available data, this investigation is being upgraded toEngineering Analysis EA14-001.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10536895, 10556110, 10522665, 10522159, 10515592Read more
PE — Closed
— Model Year: 2012
Power steering hose failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Chrysler as well as complaints submitted to ODI from consumers. ODI's analysis identified a total of 24 unique reports indicating power steering hose blow-offs resulting from a dislodged power steering cooler turbulator fi
... n in some early production vehicles.According to Chrysler, a dislodged fin can occur when the turbulator is inserted into the power steering cooler or loaded into the assembly machine.A dislodged fin may block the flow of power steering fluid creating excess back-pressure in the power steering system leading to the possibility of a return hose blow-off.Chrysler and its power steering cooler supplier, Dana, modified the cooler assembly process to address factors that may contribute to hose blow-offs. The redesigned turbulator assembly stations were completely implemented in production by April 2012.During PE12-020, Chrysler identified occurrences where the power steering return hose may blow-off at the power steering cooler.This is a condition that typically occurs early in the life of the vehicle with 65% occurring at less than 2,000 miles and 96% occurring with less than 8,000 miles. The data also shows that 88% of the conditions occurred with less than 4 months in service. Over 50% of the blow-off complaints occurred on vehicles with build dates between November 22, 2011 and December 23, 2011. None of the conditions occurred with more than 12,000 miles or 7 months in service. Chrysler?s complaint analysis indicates up-to 14 additional vehicles may experience the hose blow off condition.None of the 24 unique reports with the hose blow-off condition alleged smoke or fire in the engine compartment. In the event of a blow-off, it is highly unlikely for power steering fluid to reach any of the ignition sources in the engine compartment and result in an engine fire. Complaint analysis identified five reports alleging engine compartment fires that resulted from other or unknown causes, including one attributed to an overheated transmission fluid. Two fires of unknown cause cited in the opening resume for PE12-020 involved vehicles equipped with V8 SRT 6.4L engines which are not equipped with the steering system affected by the turbulator fin concern. ODI will continue to monitor field experience in Jeep Grand Cherokee vehicles equipped with that engine.There have been no reports of loss of steering control, crashes or injuries as result of this condition.Additionally, all affected vehicles that may have experienced a hose blow-off condition were repaired under Chrysler?s 3 year/36,000 mile manufacturer?s warranty at no cost to the owner and supplier?s process improvements put in place have eliminated the likelihood of power steering hose blow offs. There is no indication of loss of motive power or unreasonable safety risk associated with the alleged defect in the subject vehicles. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10465379, 10461736, 10459178.Read more
EA — Closed
— Model Year: 2001
Crash Related Fuel Tank Fires
ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fataliti
... es and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen byRead more
PE — Closed
— Model Year: 2000
Crash Related Fuel Tank Fires
NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles inc
... luded in the investigation. NHTSA's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.NHTSA has also utilized its FARS database.Fatal crash data was collected for the JGC and its three peers, along with data for two other Jeep vehicles, the Cherokee and Liberty, which were also manufactured with rear mounted fuel tanks and assessed by ODI as Jeep peer vehicles.Based on the agency's current analysis, ODI is upgrading its investigation to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The subject vehicles for EA12-005 will be MY 1993-2004 JGC, MY 1993-2001 Cherokee, and MY 2002-2007 Liberty; the estimated production volumes for these vehicles is approximately 5.1 million, although attrition is a factor for the older vehicles.Please note that the counts shown in the above failure report summary are for the JGC only (values shown in the total column are unique).Data for the other Jeep models and possibly other peer models will be collected during the investigation.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:506249, 549376, 734783, 869217, 10009553, 10335943, 10351589, 10351980, 10357528.Read more
DP — Closed
— Model Year: 2002
Fuel Storage System Crash Related Fires
In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged t
... hat the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from NHTSA's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 or 7 o'clock positions) isolated 10 crashes with 13 occupant fatalities.ODI also reviewed the Vehicle Owner Questionnaires (VOQ) database and identified 12 reports alleging A) a post-crash fuel tank leak and/or B) a post-crash fire potentially related to a fuel tank leak.Of the 12 reports, 10 involved fires (two involved fuel leaks only) with 9 alleged injuries and 1 alleged fatality.The existence of these post-crash fires does not, by itself, establish a defect trend.Further review and investigation into these incidents is needed to determine the existence of any relationship between the alleged defect and each fire or leak.It should be noted that ODI also conducted a preliminary review of the Early Warning Reporting (EWR) data that did not find the subject vehicles to be over-represented for post-crash fires.ODI's initial review neither supports nor excludes the possibility that a defect exists in the subject vehicles.However, ODI has always taken the position that vehicle fires pose a significant safety risk.Accordingly, ODI has granted the petition to further investigate the conditions associated with post-crash fires in these vehicles.Read more
EA — Closed
— Model Year: 2000
FAN BLADE FAILURE (ENGINE COOLING FAN)
DAIMLERCHRYSLER CORPORATION (DCC) HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (06V199) OF CERTAIN JEEP GRAND CHEROKEE VEHICLES TO REPLACE THE ENGINE'S ELECTRIC MOTOR DRIVEN COOLING FAN. THE 182,875 VEHICLES INCLUDED IN THE RECALL ARE MODEL YEAR (MY) 2002 EQUIPPED WITH 4.0 LITER (SIX
... CYLINDER) ENGINES MANUFACTURED FROM FEBRUARY 4, 2002 THROUGH JUNE 17, 2002; AND MY 2000 EQUIPPED WITH EITHER THE 4.0 LITER (SIX CYLINDER) OR THE 4.7 LITER (EIGHT CYLINDER) ENGINE MANUFACTURED FROM JANUARY 31, 2000 THROUGH JUNE 12, 2000.DCC NOTED THAT THEIR ANALYSIS OF FAILED PARTS SHOWED EVIDENCE OF BRITTLE FRACTURE OF THE FAN BLADE.DCC FURTHER STATED, POOR BONDING BETWEEN THE RESIN MATERIAL AND THE GLASS FIBERS WAS OBSERVED, WHICH MAY BE ATTRIBUTED TO THE INJECTION MOLDING PROCESS. SINCE THE ROOT CAUSE OF FAN FAILURE COULD NOT BE CONCLUSIVELY IDENTIFIED DCC DECIDED THE RECALL SCOPE WOULD BE DETERMINED BY THE BUILD DATE RANGE OF THE COMPLAINT VEHICLES.THERE WERE 48 REPORTS FOR MY 2000, AND 196 FOR MY 2002.ODI WILL CONTINUE TO MONITOR THIS ISSUE FOR REPORTS ON VEHICLES OUTSIDE OF THE RECALL SCOPE.Read more
PE — Closed
— Model Year: 2002
ENGINE COOLING FAN BLADE FAILURE
THIS INVESTIGATION WAS OPENED ON JULY 13, 2005, BASED ON FOUR ODI CONSUMER REPORTS.ODI CONTACTED ALL OF THOSE COMPLAINANTS AND EACH OF THEM REPORTED THAT PIECES OF THE BROKEN FAN BLADE HAD DAMAGED THE RADIATOR AND PENETRATED THROUGH THE PROTECTIVE FAN SHROUD.SINCE OPENING THE INVESTIGATION, ODI HAS
... RECEIVED 12 NEW CONSUMER REPORTS.IN ITS RESPONSE TO ODI'S PRELIMINARY EVALUATION INFORMATION REQUEST DAIMLERCHRYSLER CORPORATION PROVIDED ADDITIONAL OWNER REPORTS AND WARRANTY DATA.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO ENGINEERING ANALYSIS EA05-020 TO FURTHER STUDY THE ISSUES REGARDING THE ALLEGED FAN FAILURES.Read more
EA — Closed
— Model Year: 1995
HOOD LATCH FAILURE
ODI OPENED EA02-029 TO DETERMINE WHETHER A SAFETY-RELATED DEFECT TREND EXISTED IN THE MY 1997 JEEP GRAND CHEROKEE HOOD LATCH ASSEMBLIES.DURING EA02-029, THERE WAS NO SPECIFIC FAILURE MECHANISM IDENTIFIED THAT COULD DIFFERENTIATE THE MY 1997 VEHICLES FROM OTHER VEHICLES CONTAINING THIS SAME HOOD LATC
... H ASSEMBLY OR COULD ACCOUNT FOR THEIR HIGHER COMPLAINT RATE.AS A RESULT, ODI EXPANDED THE SCOPE OF THIS INVESTIGATION TO INCLUDE ALL GRAND CHEROKEE VEHICLES EQUIPPED WITH THE SUBJECT HOOD LATCH ASSEMBLIES.IN PERFORMING EA02-029, IT WAS DETERMINED THAT SOME OF THE SECONDARY HOOD LATCHES IN THE SUBJECT VEHICLES MAY EXHIBIT INCREASED OPERATING FRICTIONAL RESISTANCE; HOWEVER, SINCE NONE OF THE PRIMARY HOOD LATCHES SHOWED ANY EVIDENCE OF MECHANICAL OR OPERATIONAL DEFICIENCY AND THE COMPLAINT RATE OF HOOD FLY-UPS MEASURED OVER AN EXTENDED EXPOSURE TIME WAS LOW, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME.Read more
PE — Closed
— Model Year: 1998
HOOD LATCH
There is no summary currently available
EA — Closed
— Model Year: 1999
ROLL-AWAY IN REVERSE WHEN PARKED
DAIMLERCHRYSLER HAS RECALLED THE ZJ MODELS TO INCORPORATE A SECONDARY DETENT SPRING INTO THE SHIFTER.EVEN THOUGH THE WJ 6 CYL. VEHICLES USE THE SAME MANUAL DETENT LEVER THAT AS THE VEHICLES IN THE RECALL POPULATION, ODI BELIEVES THAT THE WJ REDESIGNED SHIFTER, WHICH IMPROVES FLOOR SHIFTER FUNCTIONAL
... ITY AND ERGONOMICS, HELPS TO PROVIDE FEEDBACK TO THE DRIVER TO INDICATE WHETHER ?PARK? HAS OR HAS NOT BEEN ACHIEVED.ALTHOUGH THE INVESTIGATOR WAS ABLE TO INDUCE A ?FALSE PARK? IN THE WJ PLATFORM FOR 6 CYL. VEHICLES, THE LEVEL OF DIFFICULTY WAS GREATER THAN THAT REQUIRED FOR ALL ZJ MODELS, AND THE COMPLAINT RATE WAS SIGNIFICANTLY LOWER THAN THE RECALLED ZJ POPULATION.FURTHER, THE ODI INVESTIGATOR WAS ALSO ABLE TO CREATE A ?FALSE PARK? IN PEER VEHICLES WITH THE SAME LEVEL OF DIFFICULTY AND FREQUENCY AS THE SUBJECT VEHICLE WJ PLATFORM.THE WJ COMPLAINT RATE WAS INFLATED DUE TO NATIONAL EXPOSURE THROUGH THE PRESS. THE COMPLAINT RATE PRIER TO THE JULY 5, 2001 MEDIA COVERAGE FOR THE WJ VEHICLES IS SIMILAR TO THE PEER VEHICLE INCIDENT RATE.BASED ON THE ABOVE, A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME IN THE WJ POPULATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED WITH A SAFETY RECAL FOR THE ZJ PLATFORM ONLY.Read more
PE — Closed
— Model Year: 1996
INADVERTENT ROLLAWAY IN REVERSE PARK
DP — Closed
— Model Year: 1993
VISCOUS COUPLING FAILURE
ALLEGED THAT THE VISCOUS COUPLING IN THE TRANSFER CASE OF HIS 1993 GRAND CHEROKEE VEHICLE FAILED WHICH AFFECTED STEERING, BRAKING AND STARTING OF THE VEHICLE.
PE — Closed
— Model Year: 1994
REAR AXLE SHAFT SEPARATION
THIS INVESTIGATION WAS OPENED TO EXAMINE THE FAILURE MODE AND THE RISK TO MOTOR VEHICLE SAFETY POSED BY ALLEGATIONS OF REAR AXLE SEPARATIONS.THE REAR AXLE SHAFT AND HOUSING DESIGN IS TYPICAL OF THOSE IN WHICH THE WEIGHT OF THE VEHICLE IS CARRIED ON THE AXLE HOUSING.THE LEFT AND RIGHT AXLE SHAFTS, SU
... PPORTED BY ROLLER BEARINGS, ARE SITUATED INSIDE THE AXLE HOUSING.THE INBOARD SPLINED END OF THE AXLE SHAFT RECEIVES POWER TRANSMITTED FROM THE DIFFERENTIAL ASSEMBLY, PROVIDING TORQUE TO THE REAR WHEELS.THE ALLEGATIONS ARE THAT THE AXLE SHAFT FAILS, RESULTING IN THE SEPARATION OF A WHEEL AND AXLE HUB ASSEMBLY OR THE ENTIRE AXLE SHAFT AND WHEEL ASSEMBLY, DEPENDING ON THE LOCATION OF THE AXLE SHAFT FAILURE.AS IDENTIFIED BY CHRYSLER, THE SUBJECT REAR AXLES ARE DANA 35C AND 35CM MODELS, WHICH HAVE BEEN USED ON THE SUBJECT VEHICLES SINCE THE 1990 MODEL YEAR.A SAFETY DEFECT TREND WITH RESPECT TO THE SUBJECT AXLE SHAFTS HAS NOT BEEN IDENTIFIED.SEE HARD COPY RESUME FOR FULL TEXT OF SUMMARY.Read more
EA — Closed
— Model Year: 1993
QCK-CONNECT FUEL LINE FAIL
There is no summary currently available
EA — Closed
— Model Year: 1993
FUEL TANK LEAKAGE
There is no summary currently available
PE — Closed
— Model Year: 1994
QUICK-CONNECT FUEL LINE FAILURE
There is no summary currently available
PE — Closed
— Model Year: 1993
STEERING SHAFT FAILURE
There is no summary currently available
PE — Closed
— Model Year: 1993
FUEL TANK LEAKAGE
There is no summary currently available
PE — Closed
— Model Year: 1993
REAR LIFTGATE LATCH
There is no summary currently available