2004 JEEP GRAND CHEROKEE

14 recalls, 1,572 complaints - 99 TSBs

AIR BAGS:SIDE/WINDOW

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM... Read more

Consequence

Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy

Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.

284,611 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS:FRONTAL

Defect Description

Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, ... Read more

Consequence

Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.

Remedy

Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safe... Read more

752,644 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS

Defect Description

Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the f... Read more

Consequence

Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.

Remedy

Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy fo... Read more

744,822 vehicles affected

Manufacturer: CHRYSLER GROUP LLC

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES... Read more

Consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Remedy

DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.

42,540 vehicles affected

Manufacturer: DOPE, INC.

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

Defect Description

CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.

Consequence

OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.

Remedy

DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.

103,409 vehicles affected

Manufacturer: CHRYSLER LLC

EXTERIOR LIGHTING

Defect Description

SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES... Read more

Consequence

DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.

Remedy

SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.

16,270 vehicles affected

Manufacturer: SABERSPORT

EXTERIOR LIGHTING

Defect Description

CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED ... Read more

Consequence

LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.

Remedy

TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.

4,029 vehicles affected

Manufacturer: TRADESONIC

SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.

Consequence

OVERHEATING COULD POTENTIALLY CAUSE A FIRE.

Remedy

DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

111,687 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

SERVICE BRAKES, HYDRAULIC

Defect Description

CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE ... Read more

Consequence

LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.

Remedy

AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.

7,440 vehicles affected

Manufacturer: BRAKE PARTS, INC.

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPME... Read more

Consequence

WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.

Remedy

ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.

292,000 vehicles affected

Manufacturer: ANZO USA, INC.

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE AR... Read more

Consequence

IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.

Remedy

AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.

7,291 vehicles affected

Manufacturer: AIRTEX PRODUCTS

ELECTRICAL SYSTEM:STARTER ASSEMBLY

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.

Consequence

IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

14,621 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

EQUIPMENT:OTHER:LABELS

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.

Consequence

THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.

Remedy

OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

96 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

Defect Description

ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.

Consequence

A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.

Remedy

DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.

286 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

Complaint Statistics

1,572 total complaints 149 crashes 33 fires 106 injuries 3 deaths

Top Reported Components

Component	Complaints
AIR BAGS	317
ELECTRICAL SYSTEM	123
SEATS	106
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR	87
STEERING	57
VEHICLE SPEED CONTROL	56
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM	56
VISIBILITY	49
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER	39
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS	38

Incident date: Sep 15, 2025

To whom it may concern My 2011 jeep grand Cherokee has a very strong gasoline smell to the point I get dizzy when I’m driving it and a instant migraine Even if the car is parked in my drive way overnight the next morning you can smell gasoline from the outside too Please help me Thank you for ... Read more

Incident date: Sep 15, 2025

Air conditioning system failed. Stopped blowing cool air. Leak developed in system and it was traced to the evaporator core

Incident date: Jul 30, 2019

I was driving and my service 4wd light came on. Took vehicle to dealership i bought it from and they done a test on it. It came back saying PTU , power transfer unit went out on it. This is what engages the 4 WD in it. I told them I seen Jeep had recalls on 2017 Jeep Cherokee like mine and they tol... Read more

Incident date: Mar 1, 2024

Important safety recall unresolved. There are defects to the internal short circuit from environmental humidity. This issue may cause the airbags to deploy and increase the risk of injury. There is a limited supply of parts; according to the recall letter, the dealership confirmed the current stat... Read more

Incident date: Mar 1, 2024

Driving up steep hill [XXX] slight noise lots of smoke no warning lights before complete engine failure did not know if I would get it to side of highway towed to dealer and they confirmed locked up engine there was a lot oil on highway from vehicle lots of smoke from under hood thought it might ca... Read more

Incident date: Apr 24, 2023

seatbelt locks and does not release

Incident date: Feb 13, 2023

Thermostat of the 3.6L LGX engine of General Motors fails. This causes systems to run radiator fan full speed and GMC Certified Service Center said can cause the engine to over-heat and damage. GMC Service center said that entire Thermostat unit (box) needs replacement and due to its location in the... Read more

Incident date: Aug 18, 2022

The trucks ABS light and traction control lights intermittently come on. There is no pattern or reason for this occurrence. When lights are on anti lock brakes, traction control and cruise are disabled. The truck has just over 50K miles and was brought into the dealer for diagnostics. Repair was su... Read more

Incident date: Sep 22, 2022

My jeep does the death wobble anytime I hit a small bump in the road, pothole, Lane marker...etc. it is very hard to control at that point and seems as though it might flip if it gets any worst or hit a big enough bump. It is very hard to control and to get to stop once it gets going. It poses a hug... Read more

Incident date: Sep 22, 2022

Incident date: Jul 8, 2022

When the steering wheel is turned either completely to the right or left while moving forward or in reverse, a scrubbing noise is heard that appears to be the tire wheel coming in contact with the suspension.

Incident date: Oct 15, 2022

The contact owns a 2004 Jeep Grand Cherokee. The contact stated that on multiple occasions while attempting to start the vehicle, the engine failed to turn over. The contact stated that the vehicle started after approximately five attempts. The contact then stated that she heard a loud noise near th... Read more

Incident date: Oct 15, 2022

Incident date: Sep 26, 2022

The contact owns a 2004 Jeep Grand Cherokee. The contact stated that while driving approximately 20 MPH, the vehicle suddenly lunged to the right. The contact stated that on several occasions while attempting to accelerate, the vehicle lunged to the left or to the right. There were no warning lights... Read more

Incident date: Aug 18, 2022

The Vehicle well completely stop with no indication of stopping the engine just turns off power steering is gone power brakes are gone there’s nothing

Incident date: Aug 18, 2022

The Vehicle well completely stop with no indication of stopping the engine just turns off power steering is gone power brakes are gone there’s nothing

Incident date: Dec 8, 2021

When driving the truck will randomly shut off or stall no matter the speed or if its parked. replaced the crankshaft and cam shaft position sensor and still has the same issue. These vehicles must have a bad ECM unit on them or something.

Incident date: Dec 8, 2021

Incident date: Oct 21, 2021

On 10/21/21 myself and my child (rear passenger in booster safety seat) were in a solo vehicle accident that resulted in our vehicle hitting an embankment before rolling 3x landing on the wheels again in the right position on the same side of vehicle we originally had impact. We were less than 1 mil... Read more

Crash 1 injured

Incident date: Oct 21, 2021

Crash 1 injured

Incident date: Oct 21, 2021

Crash 1 injured

Incident date: Jan 13, 2021

DISCOVERED THAT ALL WINDOWS AND SIDE MIRRORS WERE NO LONGER OPERARABLE FROM WITHIN VECHICLE PANEL ON DRIVER SIDE. UNABLE TO LOCK THE VECHICLE FROM WITHIN, AS WELL. UNABLE TO LOCK THE VECHICLE WITH KEY CONTROL FROM OUTSIDE, ONLY MANUALLY, THOUGH THE KEY CONTROL CAN STILL LOCK ALL OTHER DOORS, INCLUDI... Read more

Incident date: Jan 13, 2021

Incident date: Jan 1, 2019

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THERE WAS AN ABNORMAL SOUND COMING FROM THE FRONT AND REAR UNDERNEATH THE VEHICLE. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO SPITZER CHRYSLER DODGE JEEP RAM (13001 BROOKPA... Read more

Incident date: Apr 8, 2005

AM THE OWNER OF A 2004 JEEP GRAND CHEROKEE, I AM THE ONLY OWNER, I HAVE TAKEN IT SEVERAL TIMES TO THE DEALER, AND THEY HAVE TOLD ME THAT I HAVE TO CHANGE THE COMPLETE REAR LAMPS (THEY HAVE ONLY CHANGED THE BULBS ONCE) IN DEALER THEY TELL ME THAT HAS NOTHING THAT I MUST CHANGE THE (TAILLAMPS ASSY), P... Read more

Incident date: Apr 8, 2005

Incident date: Sep 4, 2020

ON SEPT 4TH 2020 I STOPPED TO PUT AIR IN A TIRE. I NOTICED THE SIDE WALL APPEARED TO BE SPLITTING. I CHECKED THE OTHER TIRES AND THEY WERE SPLITTING AS WELL. ALL FOR TIRES HAVE BEEN REPLACED. I STILL HAVE THE TIRES THAT WERE SPLITTING.O ALSO HAVE PICTURES.

Incident date: Sep 1, 2020

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER SHIFTING FROM REVERSE TO DRIVE AND PRESSING ON THE BRAKE, THE VEHICLE ACCELERATED. THE CONTACT STATED THE MORE HE PRESSED THE BRAKE, THE MORE THE VEHICLE ACCELERATED. THE VEHICLE SLIGHTLY CONTACTED ANOTHER VEHICLE IN THE ... Read more

Crash

Incident date: Jun 1, 2020

THE CHECK ENGINE LIGHT GIVES A CODE ( SIGNAL LOSS FROM CPS AND CKPS) CAN'T ACCELERATE WITHOUT BACKFIRE AND MISSING. SOMETIMES WHEN CROSSING R/R TRACKS THE ENGINE WILL DIE IT STARTS BACK UP AFTER YOU WIGGLE THE 3 MAIN CONNECTORS

Incident date: Jun 1, 2020

THE ECM IS MALFUNCTIONING CAUSING VEHICLE TO STALL AND MISFIRE AT ANY SPEED MAINLY WHEN ACCELERATING MAKING IT HARD TO KEEP UNDER CONTROL SAFELY.

Incident date: Jun 1, 2020

THE ECM IS MALFUNCTIONING CAUSING VEHICLE TO STALL AND MISFIRE AT ANY SPEED MAINLY WHEN ACCELERATING MAKING IT HARD TO KEEP UNDER CONTROL SAFELY.

Incident date: Jun 1, 2020

THE ECM IS MALFUNCTIONING CAUSING VEHICLE TO STALL AND MISFIRE AT ANY SPEED MAINLY WHEN ACCELERATING MAKING IT HARD TO KEEP UNDER CONTROL SAFELY.

Incident date: Jun 1, 2020

Incident date: Jun 25, 2020

I WAS DRIVING ON THE HIGHWAY AND HIT ANOTHER CAR THAT WAS STATIONARY ON THE SIDE OF THE ROAD. I HAD IMPACT ON THE RIGHT FRONT PASSENGER SIDE OF MY TRUCK, FLIPPING THEIR CAR AS WELL AS MY TRUCK. MY AIRBAGS DID NOT DEPLOY. I HAD NO INDICATION LIGHTS ON MY DASH AND HAD NO KNOWN ELECTRICAL ISSUES. LUCKY... Read more

Crash 1 injured

Incident date: Jun 25, 2020

Crash 1 injured

Incident date: Jan 2, 2020

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THERE WAS AN ABNORMAL VIBRATION FROM THE FRONT OF THE VEHICLE WHICH WAS ALSO FELT IN THE STEERING WHEEL. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VIBRATION CEA... Read more

Incident date: Jan 2, 2020

Incident date: Dec 2, 2018

TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT AN UNKNOWN SPEED THE VEHICLE INDEPENDENTLY DRIFTED INTO THE RIGHT LANE AND THE CONTACT CORRECT THE VEHICLE DRIVING BACK INTO THE LEFT LANE. THE VEHICLE THEN STARTED TO SWAY IN AND SPUN OUT OF CONTROL COLLIDING WITH... Read more

Crash 1 injured

Incident date: Jan 8, 2020

I SCRAPED THE UNDERBELLY OF THE GAS TANK AND THE METAL PLATE PROTECTING THE GAS TANK HAS FALLEN OFF. IT WAS VERY RUSTY AS WELL.

Incident date: Dec 16, 2019

FRONT SEAT FRAME BROKEN.. CAUSING SEAT TO MOVE FROM TRACK MOUNTING THAT IS BOLTED TO FLOOR CAUSING DRIVER TO BE ABLE TO LOSE CONTROL OF VEHICLE AND IN CAUSE OF ACCIDENT CAUSING SERIOUS INJURY AND OR DEATH.

Incident date: Sep 23, 2019

THE SKID PLATE UNDER THE GAS TANK IS RUSTING AWAY AND FALLING OFF IN LARGE PIECES I AFRAID IT COULD FALL OUT.

Incident date: Nov 11, 2019

TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AND WINDOW FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DOOR AJAR MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRING NEEDED TO BE ... Read more

Incident date: Nov 11, 2019

Incident date: Aug 7, 2019

THE VEHICLE SOMETIMES DOESN'T START AND SOMETIMES IT STARTS JUST FINE. SOMETIMES WHEN YOU PUT IT IN DRIVE IT WILL DIE AND SOMETIMES IT WILL RUN JUST FINE. SOMETIMES IT HAS A ROUGH IDLE AND WILL STALL AND DIE WHEN DRIVING DOWN THE ROAD. AND THEN WHEN YOU START IT BACK UP AGAIN IT WILL RUN JUST FINE A... Read more

Incident date: Nov 11, 2019

Incident date: Oct 26, 2019

I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT ... Read more

Crash

Incident date: Oct 26, 2019

Crash

Incident date: Sep 17, 2019

ANYTIME I HIT A SMALL BUMP IN ROAD OR WHEN TURNING THE FRONT END LOSES CONTROL AND VEHICLE SHAKES VIOLENTLY SENDING ME INTO OTHER LANE. SEVERAL WIRES HAVE MELTED UNDER THE HOOD AND THE FRONT DRIVER SEAT GETS EXTREMELY HOT WHILE DRIVING A DISTANCE OVER 13 MILES

Showing 50 of 1,572 complaints.

Technical Service Bulletins, 2004 JEEP GRAND CHEROKEE

99 manufacturer communications from 68 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	12
110000 ELECTRICAL SYSTEM	11
061000 ENGINE AND ENGINE COOLING:ENGINE	10
160000 STRUCTURE	9
060000 ENGINE AND ENGINE COOLING	7
100000 POWER TRAIN	5
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)	5
140000 AIR BAGS	4

110000 ELECTRICAL SYSTEM

Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)

110000 ELECTRICAL SYSTEM

Security Module Lock Out After Entering the PIN to Unlock The Wireless Control Module (WCM)

100000 POWER TRAIN

Mechanical rocker arm, intake, 1.7 ratio.

350000 EQUIPMENT

Mechanical rocker arm, intake, 1.7 ratio.

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

KEY, Master If replacing the key/FOBIK on a WJ, KJ, TJ, or PT Cruiser, use the "AC" NIC level part number. The "AB" NIC level will not program to these platforms. For all other platforms, if the "AB" NIC level will not program to the vehi

116340 ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER

160000 STRUCTURE

Disinfectant Solution Recommended for COVID-19

350000 EQUIPMENT

Disinfectant Solution Recommended for COVID-19

350000 EQUIPMENT

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are nece

110000 ELECTRICAL SYSTEM

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

350000 EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

353000 EQUIPMENT:ELECTRICAL

KEY BLANK WITH TRANSMITTER The key with an integrated FOB P/N 05183348AA is temporarily unavailable. The supplier is currently working on a functional replacement. Currently, for customer satisfaction, the immobilizer blade key (no integ

350000 EQUIPMENT

Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please perform the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

Valve Body. These may cause over drive cycling.

100000 POWER TRAIN

Radiator If vehicle comes in for transmission fluid leaking from trans-oil cooler fittings on the radiator, please check the following before replacing the radiator/cooler:~ 1. Remove both of the transmission lines from the cooler?s top/

060000 ENGINE (PWS)

160000 STRUCTURE

The aftermarket trailer hitch on about 1,443,000 of the above vehicles may adversely affect the rear structure performance during certain low speed rear collisions. Vehicles equipped with a trailer hitch must be inspected and replaced if r

210000 TRAILER HITCHES

350000 EQUIPMENT

1999-2004 JEEP GRAND CHEROKEE REAR STRUCTURE PERFORMANCE MAY BE ADVERSELY AFFECTED DURING CERTAIN LOW SPEED REAR COLLISIONS ON AFTERMARKET TRAILER HITCH *CN

060000 ENGINE AND ENGINE COOLING

Part Description: 5.7L Long Block Issue Description: This 5.7L Long Block Assembly is compatible with both EGR and Non-EGR applications. An EGR Block-Off Plate (53032739AA) must be ordered when installing this Long Block Assembly in a

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

Part Description: Insulator on Lever Assy Manual Valve - Valve Body - RWD Transmission Issue Description: The manual valve insulator, attaching rivet and instruction sheet are now available as a kit. If the insulator requires replacemen

350000 EQUIPMENT

160000 STRUCTURE

100000 POWER TRAIN

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

110000 ELECTRICAL SYSTEM

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

350000 EQUIPMENT

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

118000 ELECTRICAL SYSTEM:SOFTWARE

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

110000 ELECTRICAL SYSTEM

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Generic Powertrain Control Module (PCM) Procedure This bulletin involves programming a generic PCM with software.

110000 ELECTRICAL SYSTEM

Advanced Field Action Communication ? M3511082012 Chrysler Group LLC (Chrysler) announced a safety recall on 2002 and 2003 model year (KJ) Jeep Liberty vehicles built through March 28, 2003 and 2002 through 2004 model year (WJ) Jeep Grand

154000 SEAT BELTS:PRETENSIONER

140000 AIR BAGS

110000 ELECTRICAL SYSTEM

140000 AIR BAGS

110000 ELECTRICAL SYSTEM

150100 SEAT BELTS:CRITICAL FASTENERS

140000 AIR BAGS

210000 TRAILER HITCHES

Chrysler intends to inspect and, if necessary, replace aftermarket trailer hitches to ensure that any sharp edges or other puncture risks from the aftermarket mounting hardware are removed, free of charge (parts and labor). The parts requir

210000 TRAILER HITCHES

New CSN Advanced Communication ? N47062013 Chrysler Group LLC (Chrysler) announced a Customer Satisfaction Notification (CSN) on 1999 through 2004 Jeep? Grand Cherokee vehicles. Chrysler intends to inspect and, if necessary, replace after

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc

110000 ELECTRICAL SYSTEM

MIL Illumination - DTC P1776 Solenoid Switch Valve Latched in LR Position

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

POWERTRAIN CONTROL MODULE INITIALIZATION. *KB

060000 ENGINE AND ENGINE COOLING

CYLINDER HEAD BOLT RE-TORQUE PROCEDURE. GPOP - ISSUE REVIEW SYSTEM. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

AUTOMATIC TRANSMISSION DIAGNOSTIC TEARDOWN PROCEDURE. VARIOUS MODELS INCLUDING THE 2004 RAM TRUCK, DURANGO, SEBRING CONVERTIBLE, CHEROKEE, VISION, NEON, AND VOYAGER. *TT *SC

100000 POWER TRAIN

45RFE/545RFE TRANS - DELAYED ENGAGEMENT DUE TO COOLER RETURN FILTER REPLACEMENT. *SC

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

AIR CONDITIONING (A/C) COOLING COIL ODOR. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

ENGINE OIL WEEPAGE AT THE ENGINE OIL FITLER ADAPTOR HOSE CONNECTION(S). *TT

060000 ENGINE AND ENGINE COOLING

NEW WATER PUMP FOR 3.7L ENGINE - NO LONGER COMMON WITH 4.7L. ADVANCED SERVICE INFORMATION #05-002. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

TCM (TRANSMISSION CONTROL MODULE) INTERNAL FAULT MAY CAUSE A LOW LINE PRESSURE OR GEAR RATIO ERROR DTC (DIAGNOSTIC TROUBLE CODE). 2004-2005 JEEP CHEROKEE (INTERNATIONAL MARKET) *SC

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

POWERTRAIN CONTROL MODULE INITIALIZATION. *SC

061000 ENGINE AND ENGINE COOLING:ENGINE

WARM ENGINE ROUGH IDLE. 4.7L. *TT

012000 STEERING:COLUMN

POP/TRICK/CREAK SOUND IN STEERING COLUMN. *MJ *EH

110000 ELECTRICAL SYSTEM

MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION -DIAGNOSTIC TROUBLE CODE (DTC) P1776 SOLENOID SWITCH VALVE LATCHED IN LR POSITION. *MJ THIS BULLETIN REPLACES 21-008-04 DATED JUNE 1, 2004. *TT

200000 WHEELS

ERRONEOUS TPM DIAGNOSTIC TROUBLE CODES DUE TO IOD FUSE NOT BEING INSTALLED. *TT

021520 SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT

SPECIAL BALL JOINT, ALLOWS ADJUSTMENT TO CASTER AND CAMBER ANGLES. *SLC THIS BULLETIN REPLACES 02-001-02 DATED 06/10/02. ALSO TO INCLUDE 2005 JEEP WRANGLER. *TT

103700 POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

FLASH: 4.0L TORQUE CONVERTER LOCK-UP FEATURE. *MJ

061000 ENGINE AND ENGINE COOLING:ENGINE

DRIVEABILITY AND OBD II MONITOR IMPROVEMENTS. FLASH. 3.7L. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

IDLE FLUCTUATION AND OR MALFUNCTION INDICATOR LAMP (MIL) ILLUMINATION DIAGNOSTIC TROUBLE CODES P0300, P0301, P0302, P0303 OR P0304. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

42RLE SLOW OR HARSH GEAR ENGAGEMENT AFTER INITIAL COLD START. *TT *MJ

020000 SUSPENSION

A SQUEAK OR SQUAWK-LIKE SOUND MAY BE PRESENT IN THE FRONT OR REAR SUSPENSION. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

4.7L HIGH OUTPUT (H.O.) - COLD ENGINE ROUGH IDLE OR HESITATION. FLASH. *TT

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

APPROXIMATELY 1,438 VEHICLES MAY HAVE BEEN SHIPPED WITH A SUSPECT HVAC - CRUISE CONTROL VACUUM HOSE. THE VACUUM HOSE ELBOW MAY RESTRICT VACUUM TO HVAC OR CRUISE CONTROL SYSTEMS. *TT

132000 VISIBILITY:GLASS, SIDE/REAR

FLIP-UP GLASS MAY OPEN AFTER VEHICLE HAS BEEN EXPOSED TO VERY WET CONDITIONS. *TT *MJ

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

THE POWERTRAIN CONTROL MODULE (PCM) MAY HAVE BEEN PROGRAMMED WITH SOFTWARE THAT CAN CAUSE THE ON-BOARD DIAGNOSTIC SYSTEM TO MALFUNCTION. EMISSION RECALL NO. D14. *TT

020000 SUSPENSION

SUSPENSION SQUEAK/SQUAWK - STABILIZER BUSHING. *MJ

162000 STRUCTURE:BODY

POPPING OR CLICKING-LIKE SOUND IN AREA OF FRONT SEAT FRAME. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

IRREGULAR ENGINE SNAPPING SOUND. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

LOW IDLE SPEED INDUCED DRONE AND/OR INTERMITTENT PART TIME TRANSFER CASE LAMP. *TT

138120 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT

NEW HVAC SUB-ASSEMBLY REPLACES BLEND OR RECIRC DOOR COMPONENTS. *TT

114000 ELECTRICAL SYSTEM:WIRING

INTERMITTENT HORN CHIRP WHEN CUSTOMER ATTEMPTS TO ENTER OR UNLOCK VEHICLE. *MN

110000 ELECTRICAL SYSTEM

ERRONEOUS DIAGNOSTIC TROUBLE CODE (DTC) P0135 - 1/2 OXYGEN SENSOR HEATER FAILURE. *TT

114400 ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS

AN AUXILIARY POWER TO TRAILER DUE TO MISSING TRAILER TOW HARNESS CIRCUIT BREAKER. *TT

355100 EQUIPMENT:OTHER:LABELS

SOME VEHICLES ARE EQUIPPED WITH A COMPONENT THAT CONTAINS MERCURY, BUT WAS NOT LABELED ACCORDINGLY. THE STATES OF MAINE AND VERMONT REQUIRE THAT A MERCURY CONTENT LABEL BE AFFIXED TO THE BODY OF VEHICLES THAT ARE EQUIPPED WITH COMPONENTS C

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

NEW EVAPORATIVE CANISTER INLET FILTER FOR USE IN SEVERE DEBRIS ENVIRONMENTS. *TT

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

ERRONEOUS DIAGNOSTIC TROUBLE CODES (DTCS) READING TO 4.0L OXYGEN SENSOR HEATER FAILURE. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

4.0L ROUGH ENGINE IDLE AFTER RESTART FOLLOWING A HOT SOAK. *TT

106000 POWER TRAIN:AXLE ASSEMBLY

FLUID WEEPAGE PAST REAR AXLE VENT LINE JIGGLE CAP. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

4.0L MULTIPLE CYLINDER MISFIRE. *TT

140000 AIR BAGS

NEW AIRBAG CONTROL MODULE OPTIMIZED FOR CURRENT AND PRIOR MODEL YEAR USE. *TT

162000 STRUCTURE:BODY

WIND-LIKE SOUND AT TOP REAR CORNER OF FRONT DOOR. *TT

162000 STRUCTURE:BODY

OPTIMUM ROOF RACK CROSS BAR POSITION TO PREVENT AIR TURBULENCE CONCERNS. *TT

010000 STEERING

POP/TICK SOUND IN STEERING WHEEL AREA. *TT *MJ

061000 ENGINE AND ENGINE COOLING:ENGINE

DUTY CYCLE PURGE SOLENOID CAUSES A TICKING-LIKE SOUND FROM ENGINE COMPARTMENT. *TT

190000 TIRES

TPM SYSTEM PERFORMANCE AFFECTED WHEN LARGE AMBIENT TEMPERATURE CHANGES OCCUR. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

RECOMMENDED STEPS TO CONFIRM THE SAFE AND PROPER ENGAGEMENT OF THE PARK POSITION ON THE VEHICLE'S AUTOMATIC TRANSMISSION. *TT

NHTSA Safety Investigations, JEEP GRAND CHEROKEE

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

RQ, Open , Model Year: 2022

Recall 23V-413 Post Remedy Failures

On June 8, 2023, Fiat Chrysler Automobiles US, LLC (FCA) filed Safety Recall 23V-413 affecting certain 2022–2023 Jeep Grand Cherokee and2021–2023 Jeep Grand Cherokee L vehicles to address rear coil springs that may not have been properly installed during vehicle production. An improperly install... Read more

PE, Closed , Model Year: 2014

False Positive Automated Braking

On June 1, 2015, the Office of Defects Investigation (ODI) opened Preliminary Evaluation PE15-021 to investigate 9 complaints alleging incidents of unintended braking in model year (MY) 2014 Jeep Grand Cherokee vehicles, including 2 alleging incidents of full ABS braking.ODI expanded the scope to in... Read more

RQ, Closed , Model Year: 2002

Jeep inadvertent air bag deployment

The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of inadvertent air bag deployments (IABD) occurring after the recall remedy for NHTSA recall 12V-527 had been installed on recalled model year (MY ) 2002-2003 Jeep Liberty and MY 2002-2004 Jeep Grand Cher... okee vehicles manufactured by Fiat Chrysler Automobiles (FCA).The recall was in response to the Office of Defects Investigation (ODI) investigation EA12-001 during which data provided by FCA indicate that the air bag circuitry inside the Occupant Restraint Control (ORC) module can degrade. ORC degradation can result in an inadvertent air bag deployment, without a crash or impact, while the vehicle is being operated.An IABD may involve frontal, side and belt pretensioner devices, and may result in injuries consisting of burns, cuts and bruises to the upper body region, and or the potential for a loss of control and or crash.The remedy FCA developed for 12V-527 consisted of installing an in-line jumper harness with an integrated electrical filter for the circuits that connect to the air bag modules (squib circuits).This filter is intended to eliminate transient electrical spikes to the ORC which FCA asserted are responsible for the IABDs.ODI has identified a total of 9 NHTSA complaints across all affected vehicles indicating an IABD event occurring after the vehicle had previously been remedied under 12V-527.In addition, FCA reported 12 additional complaints of post-remedy IABD events. The IABD events took place both while driving and while the vehicle was stationary. Six customers incurred injuries consistent with air bag deployments however no crashes were reported.As a response to this investigation, FCA has issued 2 new recalls involving the IABD.On January 27, 2015 FCA notified ODI that it would conduct a safety recall (15V-046) to remedy potential IABD events occurring in 753,176 MY02-03 Jeep Liberty vehicles built through 03/28/03 and MY 2002-2004 Jeep Grand Cherokee vehicles built through 5/23/03.Note that this recall, which was scoped based on field IABD events does not include all MY 2003 Liberty or MY 2004 Grand Cherokee manufactured with the same level ORC module.According to FCA, the ORC degradation and subsequent electrical overstress condition that causes the air bags to deploy inadvertently is not fully remedied with the filter installed during the 12V-527 campaign.To remedy IABDs under 15V-046, FCA will install a new design ORC module using a next generation electrical architecture.The next generation architecture has been used in other non-subject vehicles for many years without evidence of IABD events occurring.In addition to this recall, on October 15, 2015 FCA advised NHTSA that it would conduct safety recall 15V-673 to remedy potential IABD events in the remaining 284,089 MY 2003 Jeep Liberty and MY 2004 Jeep Grand Cherokee vehicles manufactured with the earlier generation ORC module that were not previously recalled.FCA initially did not recall these populations due to the lack of known IABD events.However, FCA is now aware of 7 IABD events occurring in this population. After consultation with ODI regarding the long term durability and noise toughness of the earlier ORC architecture, FCA decided to recall this population also.The recall actions initiated by the manufacturer address the safety risks identified by the investigation.Accordingly, the investigation is closed.The ODI reports cited above can be reviewed at http://www-odi.nhtsa.dot.gov/owners/SearchSafetyIssues under the following identification (ODI) numbers: 10622092, 10629705, 10619008, 10618842, 10626762, 106404Read more

PE, Closed , Model Year: 2012

Power steering hose failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Chrysler as well as complaints submitted to ODI from consumers. ODI's analysis identified a total of 24 unique reports indicating power steering hose blow-offs resulting from a dislodged power steering cooler turbulator fi... n in some early production vehicles.According to Chrysler, a dislodged fin can occur when the turbulator is inserted into the power steering cooler or loaded into the assembly machine.A dislodged fin may block the flow of power steering fluid creating excess back-pressure in the power steering system leading to the possibility of a return hose blow-off.Chrysler and its power steering cooler supplier, Dana, modified the cooler assembly process to address factors that may contribute to hose blow-offs. The redesigned turbulator assembly stations were completely implemented in production by April 2012.During PE12-020, Chrysler identified occurrences where the power steering return hose may blow-off at the power steering cooler.This is a condition that typically occurs early in the life of the vehicle with 65% occurring at less than 2,000 miles and 96% occurring with less than 8,000 miles. The data also shows that 88% of the conditions occurred with less than 4 months in service. Over 50% of the blow-off complaints occurred on vehicles with build dates between November 22, 2011 and December 23, 2011. None of the conditions occurred with more than 12,000 miles or 7 months in service. Chrysler?s complaint analysis indicates up-to 14 additional vehicles may experience the hose blow off condition.None of the 24 unique reports with the hose blow-off condition alleged smoke or fire in the engine compartment. In the event of a blow-off, it is highly unlikely for power steering fluid to reach any of the ignition sources in the engine compartment and result in an engine fire. Complaint analysis identified five reports alleging engine compartment fires that resulted from other or unknown causes, including one attributed to an overheated transmission fluid. Two fires of unknown cause cited in the opening resume for PE12-020 involved vehicles equipped with V8 SRT 6.4L engines which are not equipped with the steering system affected by the turbulator fin concern. ODI will continue to monitor field experience in Jeep Grand Cherokee vehicles equipped with that engine.There have been no reports of loss of steering control, crashes or injuries as result of this condition.Additionally, all affected vehicles that may have experienced a hose blow-off condition were repaired under Chrysler?s 3 year/36,000 mile manufacturer?s warranty at no cost to the owner and supplier?s process improvements put in place have eliminated the likelihood of power steering hose blow offs. There is no indication of loss of motive power or unreasonable safety risk associated with the alleged defect in the subject vehicles. This preliminary evaluation is closed.The ODI reports cited above can be viewed at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers (ODI Nos.): 10465379, 10461736, 10459178.Read more

PE, Closed , Model Year: 1993

Crash Related Fuel Tank Fires

NHTSA has conducted extensive analysis of the data regarding fuel tank integrity for the model year (MY) 1993-2004 Jeep Grand Cherokee (JGC). As a result of that work, the agency has decided to upgrade its safety defect investigation to an Engineering Analysis and to expand the scope of vehicles inc... luded in the investigation. NHTSA's assessment of the data collected during this investigation indicates that rear-impact-related tank failures and vehicle fires are more prevalent in the JGC than in the non-Jeep peer vehicles. In addition, the agency's analysis of its FARS data for the peer vehicles and three Jeep models shows a higher incidence of rear-impact, fatal fire crashes for the Jeep products.PE10-031 had focused on the fuel tank system integrity of the JGC vehicles during rear-end collisions and impacts.The fuel tank is located at the rear of the vehicle, between the bumper and axle, and is manufactured from a plastic material (HDPE).Three peer vehicles (across the same MY range as the JGC) were identified for comparative assessment: the Chevrolet Blazer, Ford Explorer, and Toyota 4Runner.ODI has collected and assessed a significant volume of data for the JGC and three peer vehicles under the Defect Petition (DP) 09-005 and PE10-031, much of which was either provided by the petitioner or by the subject and peer manufacturers in response to ODI's information request letters.NHTSA has also utilized its FARS database.Fatal crash data was collected for the JGC and its three peers, along with data for two other Jeep vehicles, the Cherokee and Liberty, which were also manufactured with rear mounted fuel tanks and assessed by ODI as Jeep peer vehicles.Based on the agency's current analysis, ODI is upgrading its investigation to determine whether the subject vehicles contain a defect that presents an unreasonable risk to safety.The subject vehicles for EA12-005 will be MY 1993-2004 JGC, MY 1993-2001 Cherokee, and MY 2002-2007 Liberty; the estimated production volumes for these vehicles is approximately 5.1 million, although attrition is a factor for the older vehicles.Please note that the counts shown in the above failure report summary are for the JGC only (values shown in the total column are unique).Data for the other Jeep models and possibly other peer models will be collected during the investigation.The ODI reports cited above can be reviewed online at www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification (ODI) numbers:506249, 549376, 734783, 869217, 10009553, 10335943, 10351589, 10351980, 10357528.Read more

DP, Closed , Model Year: 1993

Fuel Storage System Crash Related Fires

In a letter dated October 2, 2009, the Center for Auto Safety (CAS) petitioned NHTSA to open a defect investigation and recall model year 1993-2004 Jeep Grand Cherokees.CAS alleged that the subject vehicles have defective fuel tank storage systems that present a fire hazard in crashes. CAS alleged t... hat the plastic fuel tank's placement behind the rear axle and below the rear bumper, and the lack of adequate shielding, make it more vulnerable to rupture or leakage from a rear-impact by another vehicle (including damage from other components located on the Grand Cherokee), or in the case of rollover crashes, from other external objects.CAS also alleged that the fuel filler neck tears off in crashes.In its petition, CAS cites data from NHTSA's Fatality Analysis Reporting System (FARS) showing 172 fatal fire crashes with 254 fatalities involving the subject vehicles from calendar years 1992 through 2008.CAS stated that there have been at least 44 crashes with 64 total fatalities (subject and non-subject vehicles) where fire was entered as the Most Harmful Event (MHE) in the FARS database.In response to the CAS petition, ODI made a preliminary examination of available data.FARS data showed 2,988 occupants of the subject vehicles have died in crashes since 1992.Of those, 55 died in 44 crashes where fire was listed as the Most Harmful Event.Identifying crashes most likely associated with the alleged defect as described by CAS (defined as the subject vehicle being struck at the 5, 6 or 7 o'clock positions) isolated 10 crashes with 13 occupant fatalities.ODI also reviewed the Vehicle Owner Questionnaires (VOQ) database and identified 12 reports alleging A) a post-crash fuel tank leak and/or B) a post-crash fire potentially related to a fuel tank leak.Of the 12 reports, 10 involved fires (two involved fuel leaks only) with 9 alleged injuries and 1 alleged fatality.The existence of these post-crash fires does not, by itself, establish a defect trend.Further review and investigation into these incidents is needed to determine the existence of any relationship between the alleged defect and each fire or leak.It should be noted that ODI also conducted a preliminary review of the Early Warning Reporting (EWR) data that did not find the subject vehicles to be over-represented for post-crash fires.ODI's initial review neither supports nor excludes the possibility that a defect exists in the subject vehicles.However, ODI has always taken the position that vehicle fires pose a significant safety risk.Accordingly, ODI has granted the petition to further investigate the conditions associated with post-crash fires in these vehicles.Read more

EA, Closed , Model Year: 2000

FAN BLADE FAILURE (ENGINE COOLING FAN)

DAIMLERCHRYSLER CORPORATION (DCC) HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (06V199) OF CERTAIN JEEP GRAND CHEROKEE VEHICLES TO REPLACE THE ENGINE'S ELECTRIC MOTOR DRIVEN COOLING FAN. THE 182,875 VEHICLES INCLUDED IN THE RECALL ARE MODEL YEAR (MY) 2002 EQUIPPED WITH 4.0 LITER (SIX... Read more

PE, Closed , Model Year: 2002

ENGINE COOLING FAN BLADE FAILURE

THIS INVESTIGATION WAS OPENED ON JULY 13, 2005, BASED ON FOUR ODI CONSUMER REPORTS.ODI CONTACTED ALL OF THOSE COMPLAINANTS AND EACH OF THEM REPORTED THAT PIECES OF THE BROKEN FAN BLADE HAD DAMAGED THE RADIATOR AND PENETRATED THROUGH THE PROTECTIVE FAN SHROUD.SINCE OPENING THE INVESTIGATION, ODI HAS ... Read more

EA, Closed , Model Year: 1993

HOOD LATCH FAILURE

ODI OPENED EA02-029 TO DETERMINE WHETHER A SAFETY-RELATED DEFECT TREND EXISTED IN THE MY 1997 JEEP GRAND CHEROKEE HOOD LATCH ASSEMBLIES.DURING EA02-029, THERE WAS NO SPECIFIC FAILURE MECHANISM IDENTIFIED THAT COULD DIFFERENTIATE THE MY 1997 VEHICLES FROM OTHER VEHICLES CONTAINING THIS SAME HOOD LATC... Read more

PE, Closed , Model Year: 1996

HOOD LATCH

There is no summary currently available

EA, Closed , Model Year: 1993

ROLL-AWAY IN REVERSE WHEN PARKED

DAIMLERCHRYSLER HAS RECALLED THE ZJ MODELS TO INCORPORATE A SECONDARY DETENT SPRING INTO THE SHIFTER.EVEN THOUGH THE WJ 6 CYL. VEHICLES USE THE SAME MANUAL DETENT LEVER THAT AS THE VEHICLES IN THE RECALL POPULATION, ODI BELIEVES THAT THE WJ REDESIGNED SHIFTER, WHICH IMPROVES FLOOR SHIFTER FUNCTIONAL... Read more

PE, Closed , Model Year: 1995

INADVERTENT ROLLAWAY IN REVERSE PARK

DP, Closed , Model Year: 1993

VISCOUS COUPLING FAILURE

ALLEGED THAT THE VISCOUS COUPLING IN THE TRANSFER CASE OF HIS 1993 GRAND CHEROKEE VEHICLE FAILED WHICH AFFECTED STEERING, BRAKING AND STARTING OF THE VEHICLE.

EA, Closed , Model Year: 1993

QCK-CONNECT FUEL LINE FAIL

There is no summary currently available

EA, Closed , Model Year: 1993

FUEL TANK LEAKAGE

There is no summary currently available

PE, Closed , Model Year: 1994

QUICK-CONNECT FUEL LINE FAILURE

There is no summary currently available

PE, Closed , Model Year: 1993

STEERING SHAFT FAILURE

There is no summary currently available

PE, Closed , Model Year: 1993

FUEL TANK LEAKAGE

There is no summary currently available

PE, Closed , Model Year: 1993

REAR LIFTGATE LATCH

There is no summary currently available

JEEP GRAND CHEROKEE - All Years Overview

Complete safety history for the JEEP GRAND CHEROKEE across all model years (1993, 2026).

326 Total Recalls

40,113 Total Complaints

19 Investigations

2,820 Reported Crashes

845 Reported Fires

85 Reported Deaths

JEEP GRAND CHEROKEE - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	5	23	View
2025	3	136	View
2024	15	439	View
2023	20	681	View
2022	12	482	View
2021	12	670	View
2020	3	363	View
2019	7	544	View
2018	11	1,223	View
2017	6	566	View
2016	9	440	View
2015	10	1,768	View
2014	19	3,405	View
2013	10	1,117	View
2012	11	2,329	View
2011	6	2,425	View
2010	5	171	View
2009	3	195	View
2008	5	990	View
2007	7	1,478	View
2006	6	1,754	View
2005	5	2,733	View
2004 (current)	14	1,572
2003	10	890	View
2002	16	1,771	View
2001	10	1,128	View
2000	12	1,855	View
1999	10	2,319	View
1998	10	1,349	View
1997	11	1,433	View
1996	12	1,250	View
1995	11	983	View
1994	8	775	View
1993	12	784	View
1992	0	4	View
1991	0	7	View
1990	0	5	View
1989	0	7	View

Other JEEP Models

Model	Recalls	Complaints
WRANGLER	313	22,084	View
CHEROKEE	297	20,619	View
WAGONEER	96	662	View
LIBERTY	92	11,701	View
COMPASS	53	5,936	View
GRAND WAGONEER	53	298	View
GLADIATOR	45	1,287	View
RENEGADE	34	3,433	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2004 JEEP GRAND CHEROKEE

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2004 JEEP GRAND CHEROKEE

Most Affected Components

NHTSA Safety Investigations, JEEP GRAND CHEROKEE

JEEP GRAND CHEROKEE - All Years Overview

JEEP GRAND CHEROKEE - Year by Year

Other JEEP Models