2020 MERCEDES-BENZ SPRINTER 3500
74 recalls — 22 complaints — 149 TSBs
24V930000
Dec 13, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
24V930000
Dec 13, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
24V930000
Dec 13, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
24V930000
Dec 13, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
24V930000
Dec 13, 2024
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter vehicles. The instrument cluster illumination may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety... Read more
Consequence
A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed January 31, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BELKOM.
23V875000
Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
23V875000
Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The longitudinal frame members may be missing reinforcement fasteners, reducing vehicle stability and decreasing the structural integrity of the third-row seats.
Consequence
Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.
Remedy
Dealers will inspect and repair the frame members as necessary, free of charge. Owner notification letters were mailed March 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3ROHRAH.
23V876000
Dec 21, 2023
STRUCTURE:CRITICAL FASTENERS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.
Consequence
A detached partition wall can increase the risk of injury.
Remedy
Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.
23V874000
Dec 21, 2023
STRUCTURE:BODY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The connection between the propeller shaft bearing and crossmember may loosen, reducing vehicle control.
Consequence
Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.
Remedy
Dealers will inspect and replace the crossmember as necessary, free of charge. Owner notification letters were mailed April 19, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3QUERTR.
23V204000
Mar 24, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The instrument cluster may fail to display any information when the vehicle is started.
Consequence
A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Remedy
Dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed May 5, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMBAUS.
22V796000
Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V796000
Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V796000
Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V796000
Oct 21, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2022 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with a manual parking brake and 7-speed automatic transmission. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and resul... Read more
Consequence
Vehicle rollaway increases the risk of a crash.
Remedy
Dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's nu... Read more
22V360000
May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
COMMUNICATION: AUTO CRASH NOTIFICATION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V360000
May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V281000
Apr 27, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
22V281000
Apr 27, 2022
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter and Mercedes-Benz Sprinter vehicles. The rearview camera may not display the rearview image due to a software error. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Stand... Read more
Consequence
An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed July 20, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3KOMRUE.
21V972000
Dec 15, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. A software error in the park lock system may allow the vehicle to move after the gear selector has been placed in the Park 'P' position without the parking brake applied.
Consequence
Unintentional vehicle movement can increase the risk of a crash.
Remedy
Dealers will update the electronic stability program control unit software, free of charge. Owner notification letters were mailed February 11, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3PA27 ERI/ERO.
21V411000
Jun 2, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V411000
Jun 2, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V411000
Jun 2, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V411000
Jun 2, 2021
BACK OVER PREVENTION:DISPLAY FUNCTION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V411000
Jun 2, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V411000
Jun 2, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As su... Read more
Consequence
A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.
Remedy
The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.
21V410000
Jun 2, 2021
ELECTRICAL SYSTEM
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V410000
Jun 2, 2021
ELECTRICAL SYSTEM
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V410000
Jun 2, 2021
AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V410000
Jun 2, 2021
AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V410000
Jun 2, 2021
AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V410000
Jun 2, 2021
ELECTRICAL SYSTEM
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2021 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames.
Consequence
Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.
Remedy
Dealers will attach the mounting clip to the correct position, free of charge. Owner notification letters were mailed on August 11, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREHSEL.
21V359000
May 17, 2021
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The screws for the front door hinges may not have been tightened properly.
Consequence
Loose door hinge screws could change the gap between the door and vehicle body, increasing the risk of injury in the event of a crash.
Remedy
Dealers will check the screws and tighten them as necessary, free of charge. Owner notification letters were mailed June 18, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TURSCHA.
21V241000
Apr 6, 2021
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Consequence
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
21V241000
Apr 6, 2021
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach and cause hydraulic fluid to leak.
Consequence
A hydraulic fluid leak may cause a sudden loss of power steering assist, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will install a screw-type clamp, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NV3LETULPX.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V235000
Apr 5, 2021
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The multifunctional display in the instrument cluster may not be adjustable and appear too bright in certain lighting conditions. As such, these vehicles fail to comply with the ... Read more
Consequence
A display that is too bright can hinder the driver's vision, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will update the instrument cluster software, free of charge. Owner notification letters were mailed on May 28, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DISPKI.
21V152000
Mar 10, 2021
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the b... Read more
Consequence
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA cust... Read more
21V152000
Mar 10, 2021
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The retaining washer and bolt that connect the brake pedal to the bearing block, may come loose and detach. This could cause the brake lights to stay illuminated, even when the b... Read more
Consequence
Malfunctioning brake lights can fail to alert other motorists of the driver's intention, increasing the risk of a crash.
Remedy
DVUSA will notify owners and dealers will secure a bearing bracket to brake pedal by retrofitting an additional retaining ring (with PNR A 907 994 01 00) at the bearing bracket of brake pedal, free of charge. DVUSA issued owners an interim notification on May 3, 2021. Owners may contact DVUSA cust... Read more
21V153000
Mar 10, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter vehicles equipped with an optional electric sliding door. The auxiliary lock on the sliding door may be the incorrect type for an electric sliding door. As such, these vehicles fail to comply with the requirements ... Read more
Consequence
In the event of a crash, the sliding door could dislocate more than intended, and increase the risk of injury to vehicle occupants.
Remedy
DVUSA will notify owners, and dealers will convert the sliding door from electric to manual function, free of charge. Owner notification letters were mailed January 20, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3SCHIEBT.
21V077000
Feb 17, 2021
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the re... Read more
Consequence
A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.
21V055000
Feb 5, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
20V802000
Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V802000
Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V802000
Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V802000
Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V802000
Dec 21, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles equipped with electric parking brakes. The rear brake calipers may leak brake fluid into the housing of the electric parking brake connected to the rear axle service brake system, ... Read more
Consequence
Air in the brake system can result in extended brake pedal travel, increasing the risk of a crash.
Remedy
DVUSA will replace the rear brake calipers, free of charge. Owners notification letters were mailed on January 4, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BREPB.
20V663000
Oct 28, 2020
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
20V663000
Oct 28, 2020
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.
Consequence
The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V631000
Oct 14, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 Mercedes-Benz Sprinter vehicles. The outer area of the brake hoses on the front and rear axles may have been damaged during production.
Consequence
Over time, the hose could begin to leak brake fluid, affecting the braking performance of the vehicle, including the potential loss of directional stability when braking, thereby increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the condition of the brake hoses on the front and rear axles and replace them as needed, free of charge. The recall began November 24, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3MONTLAU.
20V595000
Sep 29, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Consequence
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-... Read more
20V595000
Sep 29, 2020
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling 2019-2020 Mercedes Benz and Freightliner Sprinters. The fuel line clamps may loosen and result in a fuel leak.
Consequence
A fuel leak can increase the risk of a fire.
Remedy
DVUSA will notify owners, and dealers will check the fuel hose clamp connections and tighten or replace the components as needed, free of charge. DVUSA issued owners an interim notification on November 9, 2020. The recall began January 19, 2021. Owners may contact DVUSA customer service at 1-877-... Read more
Complaint Statistics
22 total complaints
3 crashes
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 4 |
| AIR BAGS | 2 |
| SERVICE BRAKES | 2 |
| STRUCTURE | 1 |
| BACK OVER PREVENTION | 1 |
| SEATS | 1 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| COMMUNICATION | 1 |
| TRAILER HITCHES | 1 |
| STRUCTURE:BODY | 1 |
ELECTRONIC STABILITY CONTROL (ESC)
Apr 23, 2025
Incident date: Apr 2, 2025
See attached document for complaint.
ELECTRICAL SYSTEM:ADAS
Apr 23, 2025
Incident date: Apr 2, 2025
See attached document for complaint.
ELECTRICAL SYSTEM
Nov 12, 2024
Incident date: Oct 29, 2024
We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warnin... Read more
EXTERIOR LIGHTING
Nov 12, 2024
Incident date: Oct 29, 2024
We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warnin... Read more
VISIBILITY/WIPER
Nov 12, 2024
Incident date: Oct 29, 2024
We were driving on Rt. 32 north of Canaan Valley State Park in West Virginia. Suddenly the dashboard display began flickering on and off, displaying numerous multiple warning errors and alarms, and the windshield wipers began working and would not shut off. Turn signals would not function. Warnin... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Apr 6, 2024
Incident date: May 10, 2023
Mercedes Benz 3500 XL Sprinter motorhome, 2020 chassis. May 2023 MB did several recalls & software updates which MB USA headquarters said those changes could've affected the Cruise Control & Adaptive Cruise Control because these systems worked excellently until May '23, in my local MB Sprinter servi... Read more
VEHICLE SPEED CONTROL
Apr 6, 2024
Incident date: May 10, 2023
Mercedes Benz 3500 XL Sprinter motorhome, 2020 chassis. May 2023 MB did several recalls & software updates which MB USA headquarters said those changes could've affected the Cruise Control & Adaptive Cruise Control because these systems worked excellently until May '23, in my local MB Sprinter servi... Read more
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
Jun 26, 2023
Incident date: Mar 1, 2021
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact stated that the message “Brake Assist Inoperable - See Owner’s Manual” message was displayed. The warning light remained illuminated for several miles before turning off. The vehicle was taken to the local dealer on three occasio... Read more
AIR BAGS
Dec 15, 2022
Incident date: Oct 8, 2022
The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of the items in the first and second sections. The vehicle was dropped off at Lazy Days, Tampa on Octobe... Read more
Crash
SERVICE BRAKES
Dec 15, 2022
Incident date: Oct 8, 2022
The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of the items in the first and second sections. The vehicle was dropped off at Lazy Days, Tampa on Octobe... Read more
Crash
STRUCTURE:BODY
Dec 15, 2022
Incident date: Oct 8, 2022
The above are wouldn't allow me to place a check mark in the appropriate boxes. In the Standard Vehicle Components and ADAS sections, I was unable to check the boxes, but our vehicle contains ALL of the items in the first and second sections. The vehicle was dropped off at Lazy Days, Tampa on Octobe... Read more
Crash
TRAILER HITCHES
Sep 21, 2022
Incident date: Sep 21, 2022
The contact owns a 2021 Tiffin Wayfarer built on a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V610000 (Trailer Hitches) however, the part to do the recall repair was not yet available. The local dealer was contacted and the contact was informed th... Read more
COMMUNICATION
Sep 9, 2022
Incident date: Sep 9, 2022
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V360000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more
ELECTRICAL SYSTEM
Sep 9, 2022
Incident date: Sep 9, 2022
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 22V360000 (Electrical System, Communication) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of ... Read more
SERVICE BRAKES
Jul 6, 2022
Incident date: Jun 22, 2022
This vehicle suspends cruise control and breaking assist without notice. These systems become unavailable sometimes for days. While driving downhill, you suddenly lose speed control requiring excessive manual breaking. The problem is dangerous because you suddenly lose the ability to maintain cruise... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 20, 2022
Incident date: Apr 20, 2022
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 60 - 80 MPH, the Crosswind Assist feature malfunctioned and was not able to be deactivated, causing the vehicle to abruptly brake and inadvertently turn the steering wheel. The dealer was made aware o... Read more
SEATS
Jan 5, 2022
Incident date: Jan 5, 2022
The contact owns a 2020 Mercedes-Benz Sprinter 3500. The contact stated that the front and rear end tracks where the front driver’s and passenger's seats were mounted would cut his leg while entering or exiting the vehicle. The dealer was made aware of the failure and referred the contact to the o... Read more
BACK OVER PREVENTION
Dec 1, 2021
Incident date: Nov 1, 2021
The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that ... Read more
AIR BAGS
Dec 1, 2021
Incident date: Nov 1, 2021
The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that ... Read more
ELECTRICAL SYSTEM
Dec 1, 2021
Incident date: Nov 1, 2021
The contact owns a 2022 Midwest Automotive Passage MD4 RV built on the chassis of a 2020 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Numbers: 21V410000 (Electrical System, Air Bags) and 21V411000 (Electrical System, Back Over Prevention). The contact stated that ... Read more
STRUCTURE
Apr 16, 2021
Incident date: Dec 16, 2020
2020 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES REGARDING A DEFECTIVE BACKUP CAMERA AND LANE WATCH. *LD THE CONSUMER STATED THE BACK UP CAMERA/LANE WATCH WAS UNABLE TO BE SEEN IN THE DAYLIGHT, THE UPPER DOOR LOCK WAS INOPERATIVE, THE KITCHEN FAUCET LEAKED. THE TV NEEDS TO BE REPLACED. THE MIRR... Read more
ELECTRICAL SYSTEM
Apr 16, 2021
Incident date: Dec 16, 2020
2020 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES REGARDING A DEFECTIVE BACKUP CAMERA AND LANE WATCH. *LD THE CONSUMER STATED THE BACK UP CAMERA/LANE WATCH WAS UNABLE TO BE SEEN IN THE DAYLIGHT, THE UPPER DOOR LOCK WAS INOPERATIVE, THE KITCHEN FAUCET LEAKED. THE TV NEEDS TO BE REPLACED. THE MIRR... Read more
Technical Service Bulletins — 2020 MERCEDES-BENZ SPRINTER 3500
149 manufacturer communications from 91 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 21 |
| 350000 EQUIPMENT | 15 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 11 |
| 160000 STRUCTURE | 8 |
| 060000 ENGINE AND ENGINE COOLING | 8 |
| 353000 EQUIPMENT:ELECTRICAL | 5 |
| 220000 SEATS | 5 |
| 117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL | 4 |
Inspect Propshaf
Mar 1, 2024
100000 POWER TRAIN
Propeller Shaft Check Strap on the crossmember may not have been installed.
News Channel upd
Feb 1, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
News channel update.
News Channel upd
Feb 1, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
News channel update.
2024010006
Jan 18, 2024
160000 STRUCTURE
Check Par????on Wall Bolts
2023120017B
Jan 4, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Recall Information.
2023120018
Jan 4, 2024
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Recall Information.
2023120017
Jan 3, 2024
160000 STRUCTURE
Check patrition Wall Bolts
LI46.35-N-076604
Jul 13, 2023
010000 STEERING
Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
News Channel Upd
Jun 6, 2023
060000 ENGINE AND ENGINE COOLING
Modify Interior Blower Motor Fuse Layout
News Channel Upd
Jun 6, 2023
110000 ELECTRICAL SYSTEM
Modify Interior Blower Motor Fuse Layout
LI49.20-N-075995
Mar 8, 2023
060000 ENGINE AND ENGINE COOLING
Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i
LI49.20-N-075995
Mar 8, 2023
080000 FUEL SYSTEM, DIESEL
Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i
LI72.10-N-075789
Mar 1, 2023
160000 STRUCTURE
Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa
LI72.10-N-075789
Mar 1, 2023
162300 STRUCTURE:BODY:DOOR
Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa
LI03.10-N-075843
Feb 13, 2023
060000 ENGINE AND ENGINE COOLING
Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine
LI14.30-N-075882
Feb 3, 2023
060000 ENGINE AND ENGINE COOLING
Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component
2022120009
Jan 18, 2023
100000 POWER TRAIN
Update Software - Comfort Function
2022120009
Jan 18, 2023
103000 POWER TRAIN:AUTOMATIC TRANSMISSION
Update Software - Comfort Function
2022120009
Jan 18, 2023
110000 ELECTRICAL SYSTEM
Update Software - Comfort Function
LI00.19-N-075749
Jan 13, 2023
110000 ELECTRICAL SYSTEM
Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into
MB Launch NCU-VS
Dec 19, 2022
160000 STRUCTURE
(RC)Remove Power Sliding Door Function
MB Launch NCU-VS
Dec 19, 2022
162300 STRUCTURE:BODY:DOOR
(RC)Remove Power Sliding Door Function
LI83.10-N-071291
Dec 11, 2022
130000 VISIBILITY
Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th
LI83.10-N-071291
Dec 11, 2022
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th
LI54.71-N-075673
Dec 10, 2022
110000 ELECTRICAL SYSTEM
Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det
22V2790612
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
22V2790612-1
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
22V2790613
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
22V2790613-1
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
22V2790614
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
22V2790614-2
Dec 1, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Updates.
NCU-VS3TU72EST
Nov 17, 2022
162300 STRUCTURE:BODY:DOOR
(SC)Replace Front Door Check
NCU-PDV2790611
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790612
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-PDV2790613
Nov 9, 2022
170000 LATCHES/LOCKS/LINKAGES
(RC)Update Park Lock Function
NCU-VS3SIMKOM
Nov 9, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
LI54.21-N-075296
Sep 13, 2022
110000 ELECTRICAL SYSTEM
Complaint Customer purchased pre-owned MY18-21 ex-Amazon Sprinter (SA code Z3A) and does not want Amazon specific Parameterizable Special Module (PSM) functions (driver alert, idle shutdown, radio mute, etc). IMPORTANT NOTES: a?? Digita
Recall Notificat
Jun 1, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
2021120009
Apr 14, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Software updare.
Recall Campaign
Apr 14, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Ecall Hermes Software Update.
LI72.10-N-074330
Feb 4, 2022
160000 STRUCTURE
Complaint Operating unit for window lifter at door is nonfunctional. The problem currently only occurs at the driver's door. Cause Triggered by frequently opening and leaving the front doors open or frequently driving with an open window
News Channel Upd
Jan 25, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Update ESP Software
News Channel Upd
Jan 21, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Update ESP Software
LI49.20-N-073931
Jan 18, 2022
060000 ENGINE AND ENGINE COOLING
Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but
LI49.20-N-073931
Jan 18, 2022
080000 FUEL SYSTEM, DIESEL
Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but
LI01.00-N-074210
Jan 6, 2022
060000 ENGINE AND ENGINE COOLING
Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.
LI01.00-N-074210
Jan 6, 2022
350000 EQUIPMENT
Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.
LI82.60-N-07178
Dec 14, 2021
110000 ELECTRICAL SYSTEM
"MB audio system - various complaints "
LI00.30-N-074118
Dec 14, 2021
110000 ELECTRICAL SYSTEM
"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "
LI54.22-N-074063
Dec 7, 2021
110000 ELECTRICAL SYSTEM
Various complaints due to aftermarket OBDII device installed
LI72.10-N-071190
Dec 7, 2021
160000 STRUCTURE
"Front door collides with fender "
VSC2021120005
Dec 7, 2021
106000 POWER TRAIN:AXLE ASSEMBLY
Replace Front Axle Brakes
VSC2021110004
Nov 30, 2021
110000 ELECTRICAL SYSTEM
Update Head Control Unit
LI4110N068968
Oct 4, 2021
106000 POWER TRAIN:AXLE ASSEMBLY
15MPH Noise on propeller shaft/rear axle.
LI8285N073463
Aug 19, 2021
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
The MBUX multimedia system A26/17 only boots up as far as the
FTL VS3DREHSEL I
Aug 2, 2021
114000 ELECTRICAL SYSTEM:WIRING
Inspect Swivel Seat Wiring Harness Routing
FTL VS3DREHSEL I
Aug 2, 2021
220000 SEATS
Inspect Swivel Seat Wiring Harness Routing
MB VS3DREHSEL In
Aug 2, 2021
114000 ELECTRICAL SYSTEM:WIRING
Inspect Swivel Seat Wiring Harness Routing
MB VS3DREHSEL In
Aug 2, 2021
220000 SEATS
Inspect Swivel Seat Wiring Harness Routing
LI20.20-P-073274
Jul 8, 2021
062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Coolant warning in instrument cluster - Leak in coolant line
LI20.20-P-073274
Jul 8, 2021
350000 EQUIPMENT
Coolant warning in instrument cluster - Leak in coolant line
LI20.20-P-073274
Jul 8, 2021
138700 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS
Coolant warning in instrument cluster - Leak in coolant line
LI82.85-P-068846
Jul 6, 2021
350000 EQUIPMENT
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
VS3DISPKI-Reprog
May 19, 2021
110000 ELECTRICAL SYSTEM
Reprogram Multifunction Display
NV3LETULPX-Inspe
May 19, 2021
010000 STEERING
Inspect Power Steering Hose Clamps
VS3VEHIKEY
Apr 19, 2021
350000 EQUIPMENT
Provide and Program 2 additional keys
VS3BREPB
Apr 12, 2021
045100 SERVICE BRAKES, AIR:DISC:CALIPER
Replace Rear Brake Calipers
Initial NCU - Re
Jan 25, 2021
045100 SERVICE BRAKES, AIR:DISC:CALIPER
Rear brake calipers
Initial NCU - Re
Jan 25, 2021
350000 EQUIPMENT
Rear brake calipers
Initial NCU - Re
Jan 25, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Rear brake calipers
2017030004
Jan 14, 2021
110000 ELECTRICAL SYSTEM
Replace 3rd brake lamp, remove soft top compartment cover to access.
2017030004
Jan 14, 2021
350000 EQUIPMENT
Replace 3rd brake lamp, remove soft top compartment cover to access.
2017030004
Jan 14, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
Replace 3rd brake lamp, remove soft top compartment cover to access.
V-RC-2020120005
Jan 12, 2021
070000 FUEL SYSTEM, GASOLINE
Inspect fuel hose and clamps
V-SC-2020120010
Jan 12, 2021
104000 POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Replace transfer case
V-SC-2020120010
Jan 12, 2021
350000 EQUIPMENT
Replace transfer case
V-RC-2020120007
Dec 18, 2020
010000 STEERING
Inspect Power Steering Hose Clamps
V-SC-2020120012
Dec 16, 2020
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Retrofit Lock Nut on Exhaust System
V-SC-2020120012
Dec 16, 2020
060000 ENGINE (PWS)
Retrofit Lock Nut on Exhaust System
LI14.40-N-072089
Dec 3, 2020
110000 ELECTRICAL SYSTEM
Indicator lamp illuminates in instrument cluster, fault present for AdBlue
LI14.40-N-072089
Dec 3, 2020
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Indicator lamp illuminates in instrument cluster, fault present for AdBlue
LI54.71-N-072095
Dec 3, 2020
284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Various complaints in connection with reversing camera, fault code FR8
LI54.71-N-072095
Dec 3, 2020
264100 FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Various complaints in connection with reversing camera, fault code FR8
LI54.71-N-072095
Dec 3, 2020
275100 LANE DEPARTURE: SENSING SYSTEM: CAMERA
Various complaints in connection with reversing camera, fault code FR8
LI54.71-N-072095
Dec 3, 2020
118320 ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:CAMERA/SENSOR
Various complaints in connection with reversing camera, fault code FR8
LI47.50-N-072080
Dec 1, 2020
070000 FUEL SYSTEM, GASOLINE
Check engine light on and FC P146264 sto- red in engine and fuel pump control units
LI47.50-N-072080
Dec 1, 2020
060000 ENGINE (PWS)
Check engine light on and FC P146264 sto- red in engine and fuel pump control units
LI82.60-N-071781
Oct 6, 2020
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio hardware fault resulting in inoperative or intermittent controls and operation, replace radio.
LI54.21-N-069524
Oct 1, 2020
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.
LI54.21-N-069524
Oct 1, 2020
110000 ELECTRICAL SYSTEM
Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.
LI54.21-N-069524
Oct 1, 2020
350000 EQUIPMENT
Veicle cannot be started, various messages in strument cluster, gears can't engage, or ignition can't be switched on. Water entry or condensation on vehicle. Check control units and replace if necessary.
V-SC-2020070014
Sep 23, 2020
350000 EQUIPMENT
Noise Emissions Label
V-SC-2020070014
Sep 23, 2020
355100 EQUIPMENT:OTHER:LABELS
Noise Emissions Label
V-SC-2020080012v
Sep 21, 2020
140000 AIR BAGS
Clean SRS ECU Contacts
V-RC-2020070011v
Sep 14, 2020
220000 SEATS
Front Swivel Seat Wiring
LI54.30-N-071680
Sep 9, 2020
280000 BACK OVER PREVENTION
Retrofitting of reversing camera - help lines/guide- lines are not displayed or are displayed incorrectly
LI82.85-N-071147
Sep 9, 2020
110000 ELECTRICAL SYSTEM
MBUX multimedia system (HU6): Center speaker extremely dominant
LI22.10-N-071666
Sep 3, 2020
160000 STRUCTURE
Engine does not start, left engine mount bolt deformed or broken
Showing 100 of 149 bulletins.
NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 3500
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE20014
Opened: Sep 21, 2020 — Closed: Mar 30, 2021
Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... Read more
MERCEDES-BENZ SPRINTER 3500 — All Years Overview
Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).
362
Total Recalls
470
Total Complaints
1
Investigations
20
Reported Crashes
8
Reported Fires
2
Reported Deaths
MERCEDES-BENZ SPRINTER 3500 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2024 | 3 | 4 | View |
| 2023 | 7 | 24 | View |
| 2022 | 16 | 12 | View |
| 2021 | 65 | 11 | View |
| 2020 (current) | 74 | 22 | |
| 2019 | 97 | 43 | View |
| 2018 | 14 | 17 | View |
| 2017 | 13 | 38 | View |
| 2016 | 20 | 95 | View |
| 2015 | 16 | 37 | View |
| 2014 | 10 | 83 | View |
| 2013 | 8 | 36 | View |
| 2012 | 7 | 31 | View |
| 2011 | 4 | 9 | View |
| 2010 | 6 | 4 | View |
| 2009 | 1 | 1 | View |
| 2008 | 0 | 3 | View |
| 2007 | 1 | 0 | View |