2016 MERCEDES-BENZ SPRINTER 3500

20 recalls — 95 complaints — 139 TSBs

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

71,301 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

88,388 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

Consequence

The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers... Read more

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product... Read more

550 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles. The label on the B-pillar may state a higher maximum vehicle load capacity than the vehicle is designed for. As such, these vehicles fail to comply with the requirements of 49 CFR Part 567, "Cert... Read more

Consequence

If the load capacity information is incorrect on the label, the vehicle may be overloaded, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the label and replace it if necessary, free of charge. The recall began on December 15, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

2 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:DRIVELINE:DRIVESHAFT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500/3500 vehicles. The affected vehicles were manufactured without a driveshaft catch strap, allowing a loose driveshaft to strike the fuel tank.

Consequence

A loose driveshaft may strike and puncture the gas tank, resulting in a fuel leak, increasing the risk of a fire.

Remedy

DVUSA will notify owners, and dealers will install the missing catch strap for the driveshaft, free of charge. Daimler issued an interim notification to owners on November 17, 2017. The recall began on December 21, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

109 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles equipped with reinforced front axles. The affected vehicles have tire labels on the B-pillar that list a tire pressure that is too low.

Consequence

Operating the vehicle with low front tire pressures may result in tire damage, increasing the risk of a crash.

Remedy

DVUSA will notify owners, Freightliner Sprinter and Mercedes-Benz dealers will check and replace the tire label, as necessary, free of charge. The recall began on August 5, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

1,257 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:DRIVELINE:DRIVESHAFT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles and Freightliner Sprinter 2500 and 3500 vehicles. The bracket for the center support bearing of the drive shaft may not have been properly welded.

Consequence

If the event of a crash, the bracket may detach and the drive shaft may damage the fuel system, increasing the risk of a fire.

Remedy

DVUSA will notify owners and dealers will install three additional rivets to secure the bracket, free of charge. Interim notices informing owners of the safety risk were mailed on May 5, 2017. The recall began on July 7, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

892 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit m... Read more

Consequence

If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

Remedy

DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

15,338 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SEAT BELTS:FRONT:ANCHORAGE

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain model year 2016 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2016, to September 30, 2016, equipped with certain left side seat adjusters, model number 486077 manufactured by Atwood. The affected seat adjusters may ... Read more

Consequence

If the seat moves in the event of a crash, the seat occupant would be at an increased risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the left slide track, free of charge. The recall began on December 22, 2016. Owners may contact Midwest customer service at 1-574-522-4878.

28 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

SEAT BELTS:REAR/OTHER

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured March 1, 2016, to May 31, 2016. The bolts connecting the lower seat belt connection to the rear bench seat may not have been properly tightened.

Consequence

If the bolts were not properly tightened, the seat belt may fail to secure the seat occupant in the event of a crash.

Remedy

DVUSA will notify owners, and Sprinter dealers will inspect the connecting bolts, tightening them as necessary, free of charge. The recall began on November 18, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

271 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY:ROOF AND PILLARS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz Sprinter 2500 and 3500 vehicles manufactured May 31, 2015, to April 30, 2016, and 2015-2016 Freightliner Sprinter 2500 and 3500 vehicles manufactured May 1, 2015, to April 30, 2016. The affected vehicles are confi... Read more

Consequence

If the required crash pads are missing, it can increase the risk of injury to a front passenger seat occupant if they are unbelted.

Remedy

DVUSA will notify owners, and dealers will install the required crash-pads, free of charge. The recall began on August 11, 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

3 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes Benz and Freightliner Sprinter 2500 and 3500 vehicles manufactured April 1, 2015, to October 31, 2015. The affected vehicles may have had multiple layers of paint applied, and as a result, in a crash, the windows may s... Read more

Consequence

If the windows separate from the vehicle in a crash, the occupants are at a greater risk of injury.

Remedy

DVUSA will notify owners, and dealers will remove the windows and inspect the paintwork, repainting the vehicles as necessary, free of charge. This recall began August 4, 2016. Owners may contact DVUSA customer service at 1-770-705-2070.

55 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2016 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans manufactured April 29, 2015, to December 15, 2015. The affected vehicles have a tire pressure label that incorrectly states a higher maximum load capacity than the vehi... Read more

Consequence

The vehicle may be overloaded if loaded to the incorrect weight shown on the label, possibly resulting in axle or tire failure, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and Mercedes-Benz and Freightliner dealers will replace the incorrect tire pressure label, free of charge. The recall began March 2016. Owners may contact DVUSA customer service at 1-877-762-8267.

2,278 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

95 total complaints 5 crashes 4 fires 8 injuries

Top Reported Components

Component	Complaints
SERVICE BRAKES	12
AIR BAGS	12
POWER TRAIN	12
ELECTRONIC STABILITY CONTROL (ESC)	11
VEHICLE SPEED CONTROL	10
ELECTRICAL SYSTEM	9
WHEELS	7
ENGINE	4
UNKNOWN OR OTHER	3
FUEL/PROPULSION SYSTEM	2

Incident date: Oct 2, 2025

Unshielded rear-center generator exhaust pipe positioned with approx 12 in clearance above the ground, ignited the exterior of vehicle when generator operated, causing total loss. My safety as well as my pets was put at great risk due to this design and lack of shielding. The problem has not been... Read more

Fire

Incident date: Oct 2, 2025

Fire

Incident date: Nov 1, 2024

Power steering return hose slipped off 1/2” and fluid leak. Has a recall, but not applicable to this vin. Although it appears to be effecting it? Secured line to best abilities.

Incident date: May 16, 2024

The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 65-70 MPH, the hood unintendedly opened, striking the windshield. The contact pulled to the side of the road and became aware that the latch screws had detached; however, the latch was still welded to... Read more

Incident date: Jan 3, 2022

The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving at 30 MPH, the ABS warning light and the electronic stability control warning lights illuminated. The contact also stated that the motorhome was making abnormal clunking sounds. The contact was able to contin... Read more

Crash

Incident date: Jan 3, 2022

Crash

Incident date: Oct 4, 2021

trucks cut speed limit 65 to 10 normal highway i do understood %35 degrees slow down but its only %2 degrees uprise there is no power at engine rpm is shows less then 1 rpm and even if press the gas pedal all the way the truck does not accelerate like truck is lock right there very dange... Read more

Incident date: Oct 4, 2021

Incident date: Aug 1, 2020

The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact stated that while driving, several unknown warning lights illuminated. The contact pulled over and restarted the vehicle. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the... Read more

Incident date: Aug 19, 2021

The NHTSA law requires that the recall be done on a timely manner . Mercedes benz is not doing this . The wheel sensor recall is being not being done in a timely manner by Mercedes benz. They are typically making appointments 1 month to 3 months out to do a recall that takes 40 minutes to accom... Read more

Incident date: Jun 12, 2021

The contact owns a 2016 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact stated that while driving over a railroad track at a slow speed, the vehicl... Read more

Incident date: Mar 5, 2021

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT DISCOVERED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PARTS TO DO THE RECALL REPAIR WAS UNAVAILABLE. MERCEDES-BENZ OF WILSONVILLE (25035 SW PARKWAY AVE, WILSONVILLE... Read more

Incident date: Sep 30, 2019

ON SEPTEMBER 30, 2019, I WAS DRIVING DOWNHILL ON A MOUNTAIN ROAD WHEN OUR RV, A 25' LTV UNITY ON A MERCEDES SPRINTER 3500 CHASSIS, SUDDENLY LURCHED AND FELT OUT OF CONTROL. THE BREAKS AND STEERING WERE UNRESPONSIVE, AND I WAS PUMPING THE BREAKS, HARD! AFTER ABOUT 10 MINUTES OF STRUGGLING TO CONTROL ... Read more

Incident date: Sep 30, 2019

Incident date: Jan 31, 2021

WHEEL SPEED SENSORS KEEP FAILING. I HAVE HAD EIGHT SENSORS FAIL IN THREE YEARS OF OWNERSHIP. TRANSMISSION SHIFTS ERRATICALLY, SPEED SURGES, ABS, CHECK ENGINE LIGHT AND BRAKING IS IMPAIRED. THIS HAPPENS WHEN VEHICLE IS IN MOTION.

Incident date: Jan 31, 2021

Incident date: Jan 15, 2020

FOR THE THIRD TIME THE ESP AND ABS SYSTEM WARNING MESSAGE IS SHOWN, AT FIRST THE SPEED OF THE VEHICLE INCREASES, IN THIS CASE FROM THE SET 60 MPH TO 70, AT WHICH POINT I SHUT THE CRUISE CONTROL DOWN. FROM THEN ON FOR THE REST OF THE DAYS TRAVEL C.A.200 MILES AND FOR THE REST OF THE TRIP (450 MILES) ... Read more

Incident date: Dec 28, 2020

I OWN AN RV ON A MERCEDES 3500 SPRINTER CHASIS. I HAVE EXPERIENCED NUMEROUS FAILURES THAT CAUSE THE RV TO SPEED UP RAPIDLY AND I HAVE TO TAKE EMERGENCY ACTION TO AVOID AN ACCIDENT. USUALLY, I SHIFT INTO NEUTRAL TO DISENGAGE THE TRANSMISSION. I HAVE ~43,000 MILES ON MY RV AND I HAVE EXPERIENCE... Read more

Incident date: Dec 28, 2020

Incident date: Dec 29, 2020

DRIVING ON A DRY DAY, SMOOTH ROAD, WITH CRUISE CONTROL ON 65MPH AT 7:45PM. THIS VEHICLE IS CONVERTED WITH A THOR 24HL CAMPER ON THE CHASSIS. FIVE HOURS INTO THE DAYS DRIVE THE VEHICLE FLASHED ASR/ESP TRIANGLE - AND JERKED ABRUPTLY BUT INSTANTANEOUSLY BUT REMAINED ON CRUISE CONTROL. 2 SECONDS L... Read more

Incident date: Dec 29, 2020

Incident date: Dec 19, 2019

I HAVE HAD TO REPLACE OUT OF POCKET ALL FOUR BRAKE SPEED SENSORS WHILE THEY SHOULD HAVE BEEN COVERED UNDER WARRANTY. MY LOCAL MERCEDES DEALER EVENTUALLY ACKNOWLEDGED THIS, BUT WILL NOT REIMBURSE SINCE THEY DID NOT REPLACE THEM. THIS ALL HAPPENED BETWEEN 17 AND 21,000 MILES AND CREATED UNSAFE DRIVING... Read more

Incident date: Nov 28, 2020

REAR WHEEL SPEED SENSOR HAD TO BE REPLACED AT 30,000 MILES AND NOW BOTH FRONT WHEEL SENSORS ARE FAULTY AT 50.000 MILES. IN MY READING THIS IS A COMMONLY FAULTY PART AND IT COST $ 760.00 TO REPLACE BOTH SENSORS. FORTUNATELY THE FIRST SENSOR WAS UNDER WARRANTY. IT WOULD BE GREATLY APPRECIATED IF YOU... Read more

Incident date: Nov 28, 2020

Incident date: Nov 26, 2020

BOTH LEFT AND RIGHT REAR WHEEL SPEED SENSORS FAILED RESULTING IN TRANSMISSION LIMITED TO 2ND GEAR AND BACK UP. VEHICLE HAS DRIVEN 9800 MILES TOTAL.

Incident date: Nov 26, 2020

BOTH LEFT AND RIGHT REAR WHEEL SPEED SENSORS FAILED RESULTING IN TRANSMISSION LIMITED TO 2ND GEAR AND BACK UP. VEHICLE HAS DRIVEN 9800 MILES TOTAL.

Incident date: Nov 3, 2017

WHEN I WENT TO TRY THE 4 WHEEL DRIVE THE FOLLOWING THINGS HAPPENED: A CLUNKING SOUND IN THE REAR OF THE VEHICLE. NUMEROUS WARNING LIGHTS CAME ON . ABS, COLLISION AVOIDANCE, CRUISE CONTROL, CHECK ENGINE, ESC OR ESP. OVER TIME THE LIGHTS CLEARED BUT CAME BACK ON WEEKS APART. I AM A RETIRED NASA SAFE... Read more

Incident date: Nov 3, 2017

Incident date: Nov 5, 2020

THIRD-TIME SPEED SENSOR FAILED WHILE DRIVING ' ALL 3 TIMES WHILE DRIVING ON HIGHWAY. CAUSES THE VEHICLE TO SPEED UP / SLOW DOWN AND LURCH WITH THE ENGINE DOING HIGH REVS. CRUISE CONTROL BECOME INOPERABLE. ABS, FORWARD COLLISION, AND PARKING SENSORS BECOME INOPERABLE. BRAKES PERFORM ERRATICALLY F... Read more

Incident date: Nov 5, 2020

Incident date: Oct 1, 2019

TL* THE CONTACT OWNS A 2016 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V003000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CONTACTED TROPHY MERCEDES-BENZ OF VALENCIA (23355 VALENCIA BLVD, SANTA CLARITA, CA 91355,... Read more

Incident date: Oct 14, 2020

DRIVING ALONG IN CRUISE CONTROL AROUND 65 MPH ALL OF A SUDDEN CRUISE CONTROL STOPS WORKING AND VEHICLE BUCKS QUITE A BIT,VERY STARTLING.THEN I NOTICE ON DASHBOARD THE SO CALLED THREE STOOGES LIGHTS APPEAR.THIS WAS MY FIRST ENCOUNTER AROUND 18,000 MI.AUGUST 2020.PROBLEM FIXED IN CT UNDER WARRANTY. TW... Read more

Incident date: Oct 14, 2020

Incident date: Oct 4, 2020

MB SPRINTER HAS FAULT THAT GENERATES INSTRUMENTS INDICATORS OF ABS, SKIDDING AND ANOTHER. BEFORE THIS OCCURRED TRANSMISSION SHIFTING BECAME ERRATIC AND WHEN BREAKING THE ENGINE REVVED UP AND ALSO MADE BRAKES UNLESS. NO ACCIDENT OCCURRED BUT WAS ALMOST OUT OF CONTROL.

Incident date: Oct 4, 2020

Incident date: Oct 5, 2020

WHEEL SPEED SENSOR FAILED AT 10000 MILES (REFER TO PREVIOUS COMPLAINT), AGAIN FAILS AT 20000 MILES CAUSING ERRATIC TRANSMISSION SHIFTING AND PROPULSION WITHOUT DRIVER INPUT.

Incident date: Sep 9, 2020

WHEEL SPEED SENSOR FAILURE CAUSED VEHICLE TO DISABLE CRUISE CONTROL, ABS BRAKE SYSTEM AND PUT THE TRANSMISSION IN LIMP MODE. CANNOT ACCELERATE MORE THAN 25 MPH ON THE INTERSTATE. WAS TRAVELLING AT 62 MPH WHEN EVENT OCCURED. FRIGHTENING EXPERIENCE!

Incident date: Sep 9, 2020

Incident date: Oct 5, 2020

WHEEL SPEED SENSOR FAILED AT 10000 MILES (REFER TO PREVIOUS COMPLAINT), AGAIN FAILS AT 20000 MILES CAUSING ERRATIC TRANSMISSION SHIFTING AND PROPULSION WITHOUT DRIVER INPUT.

Incident date: Oct 5, 2020

WHEEL SPEED SENSOR FAILED AT 10000 MILES (REFER TO PREVIOUS COMPLAINT), AGAIN FAILS AT 20000 MILES CAUSING ERRATIC TRANSMISSION SHIFTING AND PROPULSION WITHOUT DRIVER INPUT.

Incident date: Jun 14, 2020

2016 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO ACCELERATION ISSUES. *LD THE CONSUMER STATED, WHILE DRIVING ON HIGHWAY 20, THE VEHICLE LOST THE ABILITY TO ACCELERATE AND SHIFT GEARS. THE SPEED DECREASED TO LESS THAN 20 MPH. *JS

Showing 50 of 95 complaints.

Technical Service Bulletins — 2016 MERCEDES-BENZ SPRINTER 3500

139 manufacturer communications from 79 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	46
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	13
060000 ENGINE AND ENGINE COOLING	12
356000 EQUIPMENT ADAPTIVE/MOBILITY	7
080000 FUEL SYSTEM, DIESEL	6
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL	5
110000 ELECTRICAL SYSTEM	5
118000 ELECTRICAL SYSTEM:SOFTWARE	4

080000 FUEL SYSTEM, DIESEL

Complaint MIL illuminated. Fault codes for 'position sensor of crankshaft' in combination with fault codes for 'Output stage fuel injectors' are set in the CDI control unit.

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Emissions.

060000 ENGINE AND ENGINE COOLING

Problem: Vehicle fails smog test Cause In the event the Engine Control Module (CDI) detects a fault with the Water Pump Short Circuit to Battery diagnostic, Fault Code P260312 and/or P260315 may set and prevent the readiness monitor

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

Software Update - Water Pump Diagnostics

060000 ENGINE AND ENGINE COOLING

SMOG Test will not complete successfully. NOTE: Customers may come to dealership as instructed by ISP (Independent Service Provider) based on instructions from a TSB (Technical Service Bulletin). Access to the TSBs can be found via https:

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

2020040001

060000 ENGINE AND ENGINE COOLING

Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all

080000 FUEL SYSTEM, DIESEL

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

060000 ENGINE AND ENGINE COOLING

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

060000 ENGINE AND ENGINE COOLING

Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

118000 ELECTRICAL SYSTEM:SOFTWARE

Initial NCU-eCall Software Update

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

118000 ELECTRICAL SYSTEM:SOFTWARE

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

118000 ELECTRICAL SYSTEM:SOFTWARE

010000 STEERING

Inspect Power Steering Hose Clamps

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

070000 FUEL SYSTEM, GASOLINE

Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

Burmeister High-End 3D Surround: Speakers may temporarily not emit sound

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

140000 AIR BAGS

Passneger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

350000 EQUIPMENT

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available

350000 EQUIPMENT

MBUX multimedia system: Navigation and/ or Satellite Radio not selectable/not available

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Replace manufacturer informaton label.

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

091130 FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES

Check Engine Light Illuminated with Stored Fault Code P008700 in ME Control Unit N3/34 and or P008A00 in FSCU N118

118000 ELECTRICAL SYSTEM:SOFTWARE

Check Engine Light Illuminated with Stored Fault Code P008700 in ME Control Unit N3/34 and or P008A00 in FSCU N118

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

355100 EQUIPMENT:OTHER:LABELS

Information label for subsequent/ final stage manufacturers contains incorrect information regarding the unloaded vehicle weight (UVW).

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

020000 SUSPENSION

Ball joint check on front axle

020000 SUSPENSION

Ball joint check on front axle

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

100000 POWER TRAIN

Transmission leak in area of oil pump

060000 ENGINE (PWS)

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

060000 ENGINE AND ENGINE COOLING

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

203000 WHEELS:LUGS/NUTS/BOLTS/STUDS

IN 2016, MERCEDES-BENZ RELEASED A NEW 2-PC FLANGE NUT WHEEL FASTENER (MERCEDES-BENZ P/N A 000 990 53 53) WHICH IS TALLER AND HAS A LARGER WASHER DIAMETER THAN THE PREVIOUS 2-PC FLANGE NUT (MERCEDES-BENZ P/N A 000 401 18 72) USED FOR MODEL Y

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NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 3500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2013

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 3500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).

362 Total Recalls

470 Total Complaints

1 Investigations

20 Reported Crashes

8 Reported Fires

2 Reported Deaths

MERCEDES-BENZ SPRINTER 3500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	3	4	View
2023	7	24	View
2022	16	12	View
2021	65	11	View
2020	74	22	View
2019	97	43	View
2018	14	17	View
2017	13	38	View
2016 (current)	20	95
2015	16	37	View
2014	10	83	View
2013	8	36	View
2012	7	31	View
2011	4	9	View
2010	6	4	View
2009	1	1	View
2008	0	3	View
2007	1	0	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View