2013 MERCEDES-BENZ SPRINTER 3500
8 recalls — 36 complaints — 106 TSBs
21V042000
Feb 3, 2021
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Consequence
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
21V042000
Feb 3, 2021
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Consequence
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
21V042000
Feb 3, 2021
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Consequence
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
21V042000
Feb 3, 2021
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.
Consequence
If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.
18V032000
Jan 9, 2018
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replac... Read more
Consequence
An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.
Remedy
DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. Daimler issued an interim notification to owners on March 13, 2018. The recall began December 28, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
17V093000
Feb 10, 2017
AIR BAGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit m... Read more
Consequence
If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.
Remedy
DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.
16V077000
Feb 10, 2016
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Defect Description
Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 25... Read more
Consequence
In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy
Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Va... Read more
14V706000
Nov 5, 2014
EQUIPMENT ADAPTIVE/MOBILITY
Defect Description
Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped wi... Read more
Consequence
If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.
Remedy
Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service a... Read more
Complaint Statistics
36 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| AIR BAGS | 12 |
| ELECTRONIC STABILITY CONTROL (ESC) | 5 |
| SERVICE BRAKES | 4 |
| VEHICLE SPEED CONTROL | 4 |
| VEHICLE SPEED CONTROL:CRUISE CONTROL | 2 |
| SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR | 2 |
| UNKNOWN OR OTHER | 2 |
| WHEELS | 1 |
| TIRES | 1 |
| ELECTRICAL SYSTEM | 1 |
STEERING:HYDRAULIC POWER ASSIST:POWER STEERING FLUID
Oct 6, 2023
Incident date: Sep 16, 2023
The contact owns a 2013 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the vehicle lost power steering functionality and the vehicle became difficult to steer. The contact stated that she safely drove the vehicle to her residence. The contact stated that when ... Read more
ELECTRONIC STABILITY CONTROL (ESC)
May 12, 2021
Incident date: May 12, 2021
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855... Read more
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
Nov 30, 2020
Incident date: Jun 9, 2016
2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS
VEHICLE SPEED CONTROL:CRUISE CONTROL
Nov 30, 2020
Incident date: Jun 9, 2016
2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES IN REGARDS TO ABS SYSTEM FAILURE. *LD THE CONSUMER STATED THE WHEEL SENSORS FAILED MULTIPLE TIMES, WHILE DRIVING. THE CRUISE CONTROL WOULD NOT DISENGAGE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILED SENSORS. *JS
UNKNOWN OR OTHER
Oct 20, 2020
Incident date: Sep 30, 2020
1 REAR WHEEL SPEED SENSORS FAILED 2 YEARS AGO 2 REAR WHEEL SPEED SENSORS FAILED TWO WEEKS AGO.0
VEHICLE SPEED CONTROL
Oct 20, 2020
Incident date: Sep 30, 2020
1 REAR WHEEL SPEED SENSORS FAILED 2 YEARS AGO 2 REAR WHEEL SPEED SENSORS FAILED TWO WEEKS AGO.0
ELECTRONIC STABILITY CONTROL (ESC)
Oct 20, 2020
Incident date: Sep 30, 2020
1 REAR WHEEL SPEED SENSORS FAILED 2 YEARS AGO 2 REAR WHEEL SPEED SENSORS FAILED TWO WEEKS AGO.0
ELECTRONIC STABILITY CONTROL (ESC)
Oct 14, 2020
Incident date: Jun 10, 2020
WHEEL SENSORS FAILURE CAUSES LOSS OF ABS BRAKING , CRUISE CONTROL AND TRACTION CONTROL. WHEN THIS OCCURS CAUSES THE VEHICLE TO GO INTO LIMP MODE AND RAPID REDUCTION OF SPEED. ALL OF THE ABOVE CAUSES A HAZARDOUS SITUATION ON THE FREEWAY. WE HAVE HAD 2 FAIL AND MANY OF OUR FRIENDS HAVE EXPERIENCED CTH... Read more
SERVICE BRAKES
Oct 14, 2020
Incident date: Jun 10, 2020
WHEEL SENSORS FAILURE CAUSES LOSS OF ABS BRAKING , CRUISE CONTROL AND TRACTION CONTROL. WHEN THIS OCCURS CAUSES THE VEHICLE TO GO INTO LIMP MODE AND RAPID REDUCTION OF SPEED. ALL OF THE ABOVE CAUSES A HAZARDOUS SITUATION ON THE FREEWAY. WE HAVE HAD 2 FAIL AND MANY OF OUR FRIENDS HAVE EXPERIENCED CTH... Read more
VEHICLE SPEED CONTROL
Oct 14, 2020
Incident date: Jun 10, 2020
WHEEL SENSORS FAILURE CAUSES LOSS OF ABS BRAKING , CRUISE CONTROL AND TRACTION CONTROL. WHEN THIS OCCURS CAUSES THE VEHICLE TO GO INTO LIMP MODE AND RAPID REDUCTION OF SPEED. ALL OF THE ABOVE CAUSES A HAZARDOUS SITUATION ON THE FREEWAY. WE HAVE HAD 2 FAIL AND MANY OF OUR FRIENDS HAVE EXPERIENCED CTH... Read more
UNKNOWN OR OTHER
Aug 21, 2020
Incident date: May 5, 2019
THE AWNING ATTACHED TO THE VAN AND MANUFACTURED BY FIAMMA DOES NOT EXTEND OR RETRACT CORRECTLY AND BREAKS DOWN EVERY SINGLE TIME WE HAVE HAD IT FIXED. THE MOTOR HAS TO BE REPLACED EACH TIME WHICH IS MONEY OUT OF OUR POCKET.
VEHICLE SPEED CONTROL
Jul 29, 2020
Incident date: Jul 24, 2020
I HAVE HAD TO CHANGE THE SPEED SENSOR ON THE RIGHT BACK WHEELS 3 TIMES. THIS AFFECTS ELECTRICAL STABILITY CONTROL OF VEHICLE AND ABS SYSTEM. IT IS UNUSUAL AND EXPENSIVE TO BE DOING THIS. LAST TIME WAS APRIL 2019. I HAVE TO TAKE IT IN TO THE MERCEDES AGAIN TO CHANGE IT.
ELECTRONIC STABILITY CONTROL (ESC)
Jul 29, 2020
Incident date: Jul 24, 2020
I HAVE HAD TO CHANGE THE SPEED SENSOR ON THE RIGHT BACK WHEELS 3 TIMES. THIS AFFECTS ELECTRICAL STABILITY CONTROL OF VEHICLE AND ABS SYSTEM. IT IS UNUSUAL AND EXPENSIVE TO BE DOING THIS. LAST TIME WAS APRIL 2019. I HAVE TO TAKE IT IN TO THE MERCEDES AGAIN TO CHANGE IT.
SERVICE BRAKES, AIR:ANTILOCK:WHEEL SPEED SENSOR
Jun 30, 2020
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR CEASED TO OPERATE WITH THE ABS WARNING LIGHT, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTAC... Read more
ELECTRONIC STABILITY CONTROL (ESC)
Jun 30, 2020
Incident date: Jan 1, 2017
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE PASSENGER'S SIDE REAR WHEEL SPEED SENSOR CEASED TO OPERATE WITH THE ABS WARNING LIGHT, ELECTRONIC STABILITY PROGRAM (ESP) WARNING LIGHT AND ANOTHER UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTAC... Read more
VEHICLE SPEED CONTROL:CRUISE CONTROL
Apr 27, 2020
Incident date: Mar 19, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND DEPRESSING THE BRAKE PEDAL, THERE WAS ABNORMAL CRUNCHING NOISE DETECTED. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CRUISE CONTROL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS ... Read more
SERVICE BRAKES
Apr 27, 2020
Incident date: Mar 19, 2019
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 3500. THE CONTACT STATED WHILE DRIVING 65 MPH AND DEPRESSING THE BRAKE PEDAL, THERE WAS ABNORMAL CRUNCHING NOISE DETECTED. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CRUISE CONTROL WAS INOPERABLE. THE VEHICLE WAS TAKEN TO PARK PLACE MOTORCARS ... Read more
VEHICLE SPEED CONTROL
Mar 10, 2020
Incident date: Mar 4, 2020
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AND DEPRESSING THE ACCELERATOR PEDAL, THE VEHICLE LOSS MOTIVE POWER WITH SEVERAL WARNING LIGHTS ILLUMINATED INCLUDING; THE ABS, TRACTION CONTROL, AND THE CHECK ENGINE WARNING LIGHTS. THE CONTAC... Read more
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Jul 12, 2019
Incident date: Jan 7, 2019
2013 MERCEDES BENZ SPRINTER. CONSUMER WRITES SEEKING REIMBURSEMENT FOR REPAIRS TO VEHICLE. *LD *JS
AIR BAGS
Jan 2, 2019
Incident date: May 15, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MERCEDES-BENZ OF STEVENS CREEK (4500 STEVENS ... Read more
AIR BAGS
Nov 2, 2018
Incident date: Jan 12, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500 (M3DB170E). THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS). THE CONTACT CALLED VIN DEVERS AUTOHAUS OF SYLVANIA AT 419-885-5111 (LOCATED AT 5570 MONROE STREET, DRIVEWAY 1, SYLVANIA, OH 43560) AND ... Read more
AIR BAGS
Jul 5, 2018
Incident date: Oct 18, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
AIR BAGS
Jun 13, 2018
Incident date: Apr 2, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
AIR BAGS
May 22, 2018
Incident date: May 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V032000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
AIR BAGS
Apr 6, 2018
Incident date: Jan 1, 2017
2013 MERCEDES BENZ SPRINTER 3500. CONSUMER WRITES IN REGARDS TO PARTS BEING UNAVAILABLE FOR REPAIR OF SAFETY RECALL. *LD THE CONSUMER STATED THE PARTS WERE NOT YET AVAILABLE TO COMPLETE THE RECALL. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. *JS
AIR BAGS
Dec 20, 2017
Incident date: Apr 4, 2016
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MERCEDES-BENZ OF EUGENE, 2200 MARTIN LUTHER K... Read more
AIR BAGS
Nov 13, 2017
Incident date: Feb 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL... Read more
AIR BAGS
Oct 3, 2017
Incident date: Oct 20, 2016
"TAKATA AIRBAG" I PURCHASED A 2013 MERCEDEZ SPRINTER 3500 VAN THAT HAD BEEN CONVERTED THROUGH WINNEBAGO INDUSTRIES IN FOREST CITY IA. WHEN I EXPORTED/IMPORTED THE VEHICLE INTO CANADA, I WAS UNABLE TO REGISTER THE MOTORHOME, DUE TO THE TAKATA AIR BAG RECALL. THE REGISTRY OF MOTOR VEHICLE IN NOVA S... Read more
AIR BAGS
Jul 6, 2017
Incident date: Feb 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS) AND STATED THAT THE REMEDY AND PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE CONTACT WAS UNABLE TO DETER... Read more
AIR BAGS
Dec 30, 2016
Incident date: Feb 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ... Read more
AIR BAGS
Aug 5, 2016
Incident date: Aug 5, 2016
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V077000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE... Read more
ELECTRICAL SYSTEM
Jul 26, 2016
Incident date: Jul 24, 2016
THIS 120 VAC ELECTRICAL ISSUE (SHOCK HAZARD) IS IN REGARD TO AN RV - A WINNEBAGO VIEW PROFILE SITTING ATOP A MERCEDES BENZ SPRINTER 3500 CHASSIS. THERE ARE TWO A/C CIRCUITS FOR "OUTLETS" (120 VAC PLUGS). #2 OUTLET CIRCUIT HAS A GROUND FAULT YET THE GFCI AT THE FIRST OUTLET IN THE CIRCUIT DOES NOT ... Read more
SERVICE BRAKES
Oct 2, 2015
Incident date: Oct 1, 2013
BRAKE PEDAL IS SPONGY AND MUST BE PUMPED TO GET A FIRM PEDAL. I HAVE TAKEN IT TO THE DEALER TWICE AND COMPLAINED ABOUT THIS ISSUE, AND THEY TELL ME EVERYTHING IS NORMAL. WHEN YOU HAVE TO MAKE A SUDDEN SURPRISE STOP THE PEDAL GOES ALL THE WAY TO THE FLOORBOARD.
SERVICE BRAKES
Sep 28, 2015
Incident date: Aug 1, 2014
BRAKES ARE SOFT AND SPONGY. WHEN DEPRESSED, THE PEDAL WILL TRAVEL TO THE FLOOR MAKING IT DIFFICULT TO STOP. THE DEALER REPLACED THE MASTER CYLINDER AND BRAKE BOOSTER IN MARCH, 2015, BUT THAT DID NOT CHANGE THE OPERATION OF THE BRAKES. MY UNDERSTANDING FROM VISITING SEVERAL FORUMS IS THAT THIS A COMM... Read more
WHEELS
Sep 22, 2014
Incident date: Mar 29, 2013
THE VALVES ON THE INNER REAR DUEL WHEELS BASICALLY CAN NOT BE CHECKED THROUGH THE VERY SMALL HOLES IN THE WHEEL COVERS OR EVEN WITHOUT THE WHEEL COVERS. I HAD, UPON DELIVERY OF THE SPRINTER, THE WHEELS REMOVED TO INSTALL METAL VALVE EXTENDERS SO I COULD REGULARLY CHECK TIRE PRESSURES. THIS IS ... Read more
TIRES
Sep 22, 2014
Incident date: Mar 29, 2013
THE VALVES ON THE INNER REAR DUEL WHEELS BASICALLY CAN NOT BE CHECKED THROUGH THE VERY SMALL HOLES IN THE WHEEL COVERS OR EVEN WITHOUT THE WHEEL COVERS. I HAD, UPON DELIVERY OF THE SPRINTER, THE WHEELS REMOVED TO INSTALL METAL VALVE EXTENDERS SO I COULD REGULARLY CHECK TIRE PRESSURES. THIS IS ... Read more
NHTSA Safety Ratings — 2013 MERCEDES-BENZ SPRINTER 3500
2013 Mercedes-Benz Sprinter 3500 CARGO VAN RWD
| Category | Rating |
|---|---|
| Rollover Risk | 0.0% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | No |
| Lane Departure Warning | No |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins — 2013 MERCEDES-BENZ SPRINTER 3500
106 manufacturer communications from 67 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 30 |
| 060000 ENGINE AND ENGINE COOLING | 12 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 10 |
| 140000 AIR BAGS | 7 |
| 080000 FUEL SYSTEM, DIESEL | 5 |
| 060000 ENGINE (PWS) | 4 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 4 |
| 070000 FUEL SYSTEM, GASOLINE | 3 |
LI03.10-N-075843
Feb 13, 2023
060000 ENGINE AND ENGINE COOLING
Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine
LI00.19-N-075749
Jan 13, 2023
110000 ELECTRICAL SYSTEM
Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into
2022120013-1
Jan 1, 2023
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Emissions.
2020040007
Aug 8, 2022
060000 ENGINE AND ENGINE COOLING
2020040007
2020040006
Aug 8, 2022
060000 ENGINE AND ENGINE COOLING
2020040006
LI49.20-N-074942
Jun 13, 2022
060000 ENGINE AND ENGINE COOLING
Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all
LI49.20-N-074942
Jun 13, 2022
080000 FUEL SYSTEM, DIESEL
Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all
2020040007
May 6, 2022
060000 ENGINE AND ENGINE COOLING
2020040007 Modification to the emissions control system
2020040006
May 6, 2022
060000 ENGINE AND ENGINE COOLING
2020040006 Modification to the emissions control system
NC3COD2ND
Apr 1, 2022
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Modification to the emission control system.
LI01.00-N-074210
Jan 6, 2022
060000 ENGINE AND ENGINE COOLING
Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.
LI01.00-N-074210
Jan 6, 2022
350000 EQUIPMENT
Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.
LI00.30-N-074118
Dec 14, 2021
110000 ELECTRICAL SYSTEM
"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "
LI54.22-N-074063
Dec 7, 2021
110000 ELECTRICAL SYSTEM
Various complaints due to aftermarket OBDII device installed
FTL NC3DREZAHA R
Aug 5, 2021
200000 WHEELS
Replace Wheel Speed Sensors
MB NC3DREZAHA Re
Aug 5, 2021
200000 WHEELS
Replace Wheel Speed Sensors
511331
May 3, 2021
060000 ENGINE AND ENGINE COOLING
Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the
Launch NCU - 202
Jan 7, 2021
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
Launch NCU - 202
Jan 7, 2021
118000 ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
Launch NCU - 202
Jan 7, 2021
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
Launch NCU - 202
Jan 7, 2021
118000 ELECTRICAL SYSTEM:SOFTWARE
Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla
Initial NCU - MY
Sep 18, 2020
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Initial Notice - STOP SALE - Pending Emissions Modification
Initial NCU MY19
Sep 14, 2020
070000 FUEL SYSTEM, GASOLINE
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O
Initial NCU MY19
Sep 14, 2020
080000 FUEL SYSTEM, DIESEL
Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O
Pending Emission
Sep 14, 2020
070000 FUEL SYSTEM, GASOLINE
Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.
Pending Emission
Sep 14, 2020
080000 FUEL SYSTEM, DIESEL
Daimler had reached ?Agreements in Principle? with various U.S. Authorities, as well as with plaintiff?s counsel, to settle regulatory and civil proceedings regarding diesel emissions in the USA.
LI14.20-N-071638
Aug 21, 2020
060000 ENGINE AND ENGINE COOLING
Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system
LI46.00-N-069137
Aug 3, 2020
015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Power Steering Hose Updated Repair Method
LI46.00-N-069137
Aug 3, 2020
070000 FUEL SYSTEM, GASOLINE
Power Steering Hose Updated Repair Method
LI91.40-N-062773
Dec 17, 2019
150000 SEAT BELTS
Seat belt does not roll up correctly
LI82.85-N-070617
Dec 4, 2019
350000 EQUIPMENT
MBUX multimedia system: Malfunction in Android Auto (Connect5)
LI82.85-N-069563
Dec 4, 2019
350000 EQUIPMENT
MBUX multimedia system: Central display goes dark temporarily (Connect5)
LI82.85-N-070620
Dec 4, 2019
350000 EQUIPMENT
SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)
LI82.85-N-070619
Dec 3, 2019
350000 EQUIPMENT
MBUX multimedia system: Central display intermittently remains dark (NTG6)
LI82.85-N-070616
Dec 3, 2019
350000 EQUIPMENT
MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc
LI82.85-N-070599
Dec 2, 2019
350000 EQUIPMENT
MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)
Replace Front Pa
Sep 23, 2019
140000 AIR BAGS
Replace Passenger-side Airbag
Replace Driver A
Sep 23, 2019
140000 AIR BAGS
Replace Driver-side Airbag
LI32-25-N-069847
May 28, 2019
023000 SUSPENSION:MULTIPLE AXLE
Clunking/Rattle Noise from Rear Axle Area
LI31-00-N-069787
May 23, 2019
210000 TRAILER HITCHES
Information:907 Sprinter 15 Passenger Van Trailer Hitch
LI30 36-N-069739
Apr 29, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Instruction for the Removal of M20 Speed Limitation 65mph
LI82 85-N-069567
Apr 5, 2019
353000 EQUIPMENT:ELECTRICAL
MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)
LI49 00-N-067929
Jul 23, 2018
080000 FUEL SYSTEM, DIESEL
Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket
LI49 00-N-067929
Jul 23, 2018
100000 POWER TRAIN
Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket
Sprinter Weekly
Jun 22, 2018
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 22, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 15, 2018
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 15, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
Status of Parts Ordering - Sprinter
Sprinter Weekly
May 18, 2018
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Mar 16, 2018
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Mar 16, 2018
356000 EQUIPMENT ADAPTIVE/MOBILITY
Status of Parts Ordering - Sprinter
Sprinter Weekly
Dec 1, 2017
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Status of Parts Ordering - Sprinter
14CSA23
Oct 27, 2017
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
14CSA23 CSC Announces ?Tech Tips? ? DDCSN
Sprinter October
Oct 27, 2017
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
LI33 00-N-066643
Oct 18, 2017
020000 SUSPENSION
Ball joint check on front axle
Sprinter Septemb
Sep 29, 2017
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Septemb
Sep 22, 2017
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
LI07 09-N-063338
Jul 11, 2017
060000 ENGINE (PWS)
Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809
LI07.09-N-063338
Jan 10, 2017
060000 ENGINE AND ENGINE COOLING
Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809
Sprinter Weekly
Jan 5, 2017
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Status of Parts Ordering - Sprinter
LI0709N0633386
Nov 7, 2016
033100 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM
Coolant, vacuum, temperature fault codes.
LI0709N0633386
Nov 7, 2016
980000 UNKNOWN OR OTHER
Coolant, vacuum, temperature fault codes.
Sprinter Weekly
Jul 8, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jul 8, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jul 1, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jul 1, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 24, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 17, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 17, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 10, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 10, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 3, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
Sprinter Weekly
Jun 3, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
LI18.30-N-056338
May 27, 2016
060000 ENGINE (PWS)
Traces of oil in area of oil cooler (inner V) on engine 642
Sprinter Weekly
May 27, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Status of Parts Ordering - Sprinter
Sprinter Weekly
May 20, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Status of Parts Ordering - Sprinter
Sprinter Weekly
May 13, 2016
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Status of Parts Ordering - Sprinter
Sprinter Weekly
May 6, 2016
350000 EQUIPMENT
Status of Parts Ordering - Sprinter
LI35.00-N-060958
May 2, 2016
105000 POWER TRAIN:DRIVELINE
Humming, droning from the drivetrain on SPRINTER 2500 with all-wheel drive (4x4)
2016020010
Apr 4, 2016
140000 AIR BAGS
Important safety recall information.
16TS7
Mar 28, 2016
080000 FUEL SYSTEM, DIESEL
16TS7 Reman Diesel Particulate Filter Serial Number
Airbag
Feb 26, 2016
140000 AIR BAGS
Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
PartsC
Feb 19, 2016
131000 VISIBILITY:WINDSHIELD
recall campaign announcement.
PartsC
Feb 19, 2016
140000 AIR BAGS
recall campaign announcement.
PartsC
Feb 19, 2016
350000 EQUIPMENT
recall campaign announcement.
Updates
Feb 12, 2016
140000 AIR BAGS
Additional information around the recent recall announcement affecting approximately 100,000 Mercedes-Benz and Freightliner vans involving Takata driver-side airbags containing SDI type inflators
Update
Feb 11, 2016
140000 AIR BAGS
Takata airbag recall campaign announcement
V-B-58.20-04
Mar 6, 2015
356000 EQUIPMENT ADAPTIVE/MOBILITY
Special Tool Return Due to Interference Issue
14TL8
Oct 31, 2014
350000 EQUIPMENT
14TL8 TorcUP? Non-Impacting Torque Tool.
14CSA22
Oct 24, 2014
114000 ELECTRICAL SYSTEM:WIRING
14CSA22 DTNA Chassis Wiring Diagrams
14TL9
Oct 23, 2014
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
14TL9 Special Tool Warranty Program.
LI14.40-N-060049
Oct 20, 2014
063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
Fault relating to SCR AdBlue warning strategy
14TL7
Oct 15, 2014
354000 EQUIPMENT:MECHANICAL
14TL7 DD Platform Flywheel Housing Runout Tool W470589032100
14CSA21
Oct 14, 2014
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
14CSA21 Holiday Schedule for the Detroit Customer Support Center ?
LI68.30-N-059117
Oct 13, 2014
162900 STRUCTURE:BODY:ROOF AND PILLARS
Cover of storage slot at front under roof liner (FF8) not fitting.
LI68.30-N-059117
Oct 13, 2014
350000 EQUIPMENT
Cover of storage slot at front under roof liner (FF8) not fitting.
14CSA20
Oct 10, 2014
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
14CSA20 EGR Valve Actuator Kit P/N E23539699
LI07.04-N-056999
Oct 6, 2014
060000 ENGINE (PWS)
Engine power insufficient, engine diagnosis indicator lamp lights up and differential pressure sensor fault codes current and/or stored in CDI control unit
LI54.21-N-059919
Oct 6, 2014
116000 ELECTRICAL SYSTEM:IGNITION
Remote engine start via external starter switch sporadically not possible, fault code B150B
sb2080
Oct 1, 2014
062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
sb2080 Australian CST M1400 Isolated Radiator Retrofit
Showing 100 of 106 bulletins.
NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 3500
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE20014
Opened: Sep 21, 2020 — Closed: Mar 30, 2021
Rear Wheel Speed Sensor Failure
The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... Read more
MERCEDES-BENZ SPRINTER 3500 — All Years Overview
Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).
362
Total Recalls
470
Total Complaints
1
Investigations
20
Reported Crashes
8
Reported Fires
2
Reported Deaths
MERCEDES-BENZ SPRINTER 3500 — Year by Year
Compare recalls and complaints across model years. Click any year to see full details.
| Year | Recalls | Complaints | |
|---|---|---|---|
| 2024 | 3 | 4 | View |
| 2023 | 7 | 24 | View |
| 2022 | 16 | 12 | View |
| 2021 | 65 | 11 | View |
| 2020 | 74 | 22 | View |
| 2019 | 97 | 43 | View |
| 2018 | 14 | 17 | View |
| 2017 | 13 | 38 | View |
| 2016 | 20 | 95 | View |
| 2015 | 16 | 37 | View |
| 2014 | 10 | 83 | View |
| 2013 (current) | 8 | 36 | |
| 2012 | 7 | 31 | View |
| 2011 | 4 | 9 | View |
| 2010 | 6 | 4 | View |
| 2009 | 1 | 1 | View |
| 2008 | 0 | 3 | View |
| 2007 | 1 | 0 | View |