2011 MERCEDES-BENZ SPRINTER 3500

4 recalls — 9 complaints — 97 TSBs

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2010-2011 Freightliner and Mercedes Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled into the passenger frontal air bag modules used as original equipment or replacement equipment. In the e... Read more

Consequence

An inflator rupture may result in metal fragments striking the vehicle occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger side air bag, free of charge. The began on January 12, 2018. Owners may contact DVUSA customer service at 1-877-762-8267. Note: This recall partially supersedes recall 16V-379.

20,665 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 25... Read more

Consequence

In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

Remedy

Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Va... Read more

136,361 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT ADAPTIVE/MOBILITY

Defect Description

Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped wi... Read more

Consequence

If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

Remedy

Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service a... Read more

34 vehicles affected

Manufacturer: Cummings Mobility Conversion & Supply

SEAT BELTS

Defect Description

MERCEDES-BENZ IS RECALLING CERTAIN MODEL YEAR 2008-2011 2500 AND 3500 SPRINTER VEHICLES EQUIPPED WITH AN OPTIONAL THREE-SEAT BENCH IN THE PASSENGER COMPARTMENT. THE SEAT BENCHES IN THE SECOND SEATING ROW MAY HAVE BEEN EQUIPPED WITH SAFETY BELTS THAT DO NOT MEET THE MINIMUM REQUIREMENTS OF FEDERAL M... Read more

Consequence

IN THE EVENT OF A CRASH, THE SAFETY BELTS IN THESE VEHICLES MAY NOT PERFORM AS REQUIRED SUCH THAT A SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF INJURY OR DEATH IN THE EVENT OF A CRASH.

Remedy

MERCEDES-BENZ WILL INSPECT AND REPLACE ANY SEAT BELT ASSEMBLIES THAT DO NOT MEET THE REQUIREMENTS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 15, 2011. OWNERS MAY CONTACT MERCEDES-BENZ AT 843-695-5000.

3,437 vehicles affected

Manufacturer: MERCEDES-BENZ USA, LLC - DBA SPRINTER

Complaint Statistics

9 total complaints

Top Reported Components

Component	Complaints
AIR BAGS	4
SEAT BELTS:FRONT:BUCKLE ASSEMBLY	2
ENGINE AND ENGINE COOLING	1
EQUIPMENT	1
ELECTRICAL SYSTEM	1

Incident date: Jun 14, 2022

The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated while driving at an undisclosed speed, the SRS warning light illuminated. The contact stated that the front driver's side seat belt buckle functioned as intended; however, the SRS warning light had remained constantly illuminate... Read more

Incident date: Jul 1, 2021

The contact owns a 2011 Mercedes-Benz Sprinter 3500. The contact stated that the SRS (Supplemental Restraint System) warning light would intermittently appear on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test showed that the wires in the front driver’s ... Read more

Incident date: Jul 1, 2021

Incident date: Mar 17, 2022

Takata Recall. The contact owns a 2011 Mercedes-Benz Sprinter 3500 built on a Freightliner chassis. The contact received notification of NHTSA Campaign Number: 19V003000 (Air Bags) however, the contact was unable to locate a service center to repair the vehicle. After contacting the Manufacturer and... Read more

Incident date: May 14, 2021

Incident date: May 8, 2018

TAKATA RECALL. THE DEALERSHIP HAS THE PARTS ON ETERNAL BACKORDER. IT HAS BEEN SINCE THE RECALL CAME OUT THAT WE HAVE NOT BEEN ABLE TO GET THIS FIXED. VERY CONCERNED ABOUT DRIVING THE VEHICLE. WHAT CAN I DO?

Incident date: Jun 1, 2017

TAKATA RECALL. I HAVE CONTACTED MERCEDES BENZ DEALER SEVERAL TIMES TO MAKE APPOINTMENT TO REPLACE DRIVER AND PASSENGER AIR BAG. NO WORK DONE YET.

Incident date: Oct 3, 2016

TL* TAKATA RECALL. THE CONTACT OWNS A 2011 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V379000 (AIR BAGS). THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECI... Read more

Incident date: Sep 20, 2012

OUR ITASCA REYO 2012 MOTOR HOME WITH MERCEDES SPRINTER ENGINE HAS HAD 5 EGR VALVE FAILURES. THE FIRST TIME IN 2012 WITH 2632 MILES. THE 5TH TIME IN MARCH 2015 WITH 11,000 MILES. THE VEHICLE GOES INTO LIMP MODE AND SPEED IS REDUCED TO 20 MPH. THIS CAUSES A VERY SERIOUS SITUATION AS THERE IS A GRE... Read more

Technical Service Bulletins — 2011 MERCEDES-BENZ SPRINTER 3500

97 manufacturer communications from 62 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	31
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	10
060000 ENGINE AND ENGINE COOLING	10
140000 AIR BAGS	5
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL	5
080000 FUEL SYSTEM, DIESEL	4
060000 ENGINE (PWS)	4
356000 EQUIPMENT ADAPTIVE/MOBILITY	4

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Emissions.

080000 FUEL SYSTEM, DIESEL

Complaint After installing new NOx sensors during the Approved Emission Modification (AEM), the Exhaust Aftertreatment Customer Service Measure in XENTRY/DAS displays incorrect NOx sensor part number values, X's, or no part numbers at all

060000 ENGINE AND ENGINE COOLING

2020060005 Modification to the emissions control system

060000 ENGINE AND ENGINE COOLING

2020040008 Modification to the emissions control system

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Modification to the emission control system.

350000 EQUIPMENT

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020060005 Modification to the emissions control system

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

2020040008 Modification to the emissions control system

060000 ENGINE AND ENGINE COOLING

Per Mercedes-Benz: In our continuing efforts to assure the proper performance of Mercedes-Benz Sprinter vehicles and to enhance the satisfaction of our customers, MBUSA is extending the warranty of the exhaust gas temperature sensor for the

350000 EQUIPMENT

EMC 2 SCN Coding

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

070000 FUEL SYSTEM, GASOLINE

Mercedes-Benz USA, LLC (?MBUSA?) has entered into an agreement with the United States Department of Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney General?s O

080000 FUEL SYSTEM, DIESEL

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT