2023 MERCEDES-BENZ SPRINTER 3500

6 recalls — 25 complaints — 25 TSBs

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

99 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

828 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:FRONT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

33 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more

131 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

25 total complaints

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	4
UNKNOWN OR OTHER	3
AIR BAGS	3
POWER TRAIN	3
VISIBILITY/WIPER	2
FUEL/PROPULSION SYSTEM	2
STEERING	2
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	1
WHEELS	1
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	1

Incident date: Apr 7, 2026

There was an SRS Error message. The SRS system is non-functional on a vehicle with 400 miles. The dealership has attempted to fix the problem by replacing the fuse and control unit, but it appears to be a coding - programming issue. An engineering case has been opened for 2 weeks, but they have give... Read more

Incident date: May 23, 2025

The contact owns a 2016 Ford Edge. The contact stated that while driving at a slower speed, the steering wheel became difficult to maneuver. The contact stated that several messages were displayed. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that steering gear ... Read more

Incident date: May 23, 2025

The engine light came on so we took it to a mechanic. The diagnostic said "coolant leaking in cylander 1". We were told the engine was allowing coolant to leak into it (because of a design flaw known to Ford) and the only option was to completly replace it. That engine is no longer being manufacture... Read more

Incident date: Nov 7, 2024

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated while driving 25 MPH, the ABS warning light illuminated. The local dealer was conta... Read more

Incident date: Nov 7, 2024

Previously had reported an issue with my vehicle feeling as though it would stall out, especially upon first driving or low speeds. Had visited the dealership multiple times, however, the vehicle did not have any lights or error codes. Eventually, all lights came on to identify there was an issue ... Read more

Incident date: Sep 7, 2024

The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle briefly shuddered before losing motive power. The contact was able to coast to the shoulder of the roadway, where the failure persisted. No warning lights were illuminated. Th... Read more

Incident date: Sep 7, 2024

Our 2019 Ford Edge SEL has been experiencing a problem related to the driveline where during shifts, the car can buck or jerk and causes harsh shifts. In addition, during a long car ride with children in the car while going steady state down the road, the engine started to rev and the car began to s... Read more

Incident date: Aug 22, 2024

On Wednesday, August 28, 2024, I was driving southbound on Interstate 95 in Florida at 72 miles per hour in the left lane. As I approached my exit, I attempted to switch to the middle lane when, suddenly, the car stalled. Pressing the gas pedal had no effect, and the car rapidly lost speed. Fortunat... Read more

Incident date: Aug 22, 2024

The extreme acceleration delayed in responding. It has happened on a few occasions causing me to have to quickly brake the vehicle once it finally responds to avoid hitting any traffic in front of me, but one of the occasions was When I tried to make a left turn in an intersection, I pressed on the ... Read more

Incident date: Aug 9, 2024

Intelligent inverter unit need replace, there was a recall on Honda Civics with this problem. "But our civic was not on the recall list, which it should have been no reason was given why it was not, it fit all the recall criteria but was not recalled. Could have broken down on the highway in an unsa... Read more

Incident date: Aug 9, 2024

The contact's daughter owns a 2014 Ford Escape. The contact stated that the battery was drained. The vehicle was taken to an independent mechanic, who determined that the battery needed to be replaced. The battery was replaced. The contact stated that while her daughter was driving at 35 MPH, the po... Read more

Incident date: Aug 9, 2024

I noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. I’m not sure where the problem originated, but I just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago, not... Read more

Incident date: Aug 1, 2024

The contact owns a 2014 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more

Incident date: Aug 12, 2024

Front passenger and both captain chairs seatbelts will unlatch on their own. Windshield wipers when on automatic setting will turn on with no precipitation on windshield. Generally when the steering is turned slightly left. Both issues have happened multiple times over the past 4 years of ownership... Read more

Incident date: Apr 8, 2024

Subject: Urgent Complaint Regarding Honda CRV Fuel Injector Issue Dear National Highway Traffic Safety Administration (NHTSA) Team, I am writing to urgently report a safety concern regarding my Honda CRV, and to request a recall and replacement of the fuel injector system. Recently, my Honda CRV e... Read more

Incident date: Apr 8, 2024

The contact owns a 2020 Ford Ranger. The contact stated while starting the vehicle, a message indicating that the computer system needed to be updated was displayed. The contact stated that the failure recurred while driving 35 MPH. The vehicle was taken to the dealer, where the contact was informed... Read more

Incident date: Apr 8, 2024

I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g... Read more

Incident date: Feb 13, 2024

Battery replaced last year at dealer under battery class action lawsuit. Car was stored using a battery tender from May through January and put back into service with regular use several times a week. Today car failed to start. Have appointment with dealer tomorrow. A battery is not a permanent fix ... Read more

Incident date: Nov 24, 2023

Summary VIN [XXX] Airbag light continues to come on after beinig serviced multiple times by the dealer. 1)1-4-18 the airbag light turned on. The dealer completed $1,180.82 in repairs replacing the RCM. 2)11-6-18, a second issue occurred with the air bag light. Cost was $943.46 to replace the s... Read more

Incident date: Nov 4, 2023

Windshield replaced three times faulty seal, tires defected fell apart within two years less than 10,000 miles on vehicle

Incident date: Nov 4, 2023

Windshield replaced three times faulty seal, tires defected fell apart within two years less than 10,000 miles on vehicle

Incident date: Nov 4, 2023

Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun... Read more

Incident date: Mar 25, 2022

I was driving on the turnpike and the truck in front of me was carrying material that caused my windshield to be soiled. I tried to clean but water did not come out of windshield wiper. I had to exit and clean manually. I was surprised no water because the car has only 2,700 miles and is 5 mo... Read more

Incident date: Oct 31, 2022

It happens every time I drive this vehicle. The ignition is lose, so the key jiggles and if their is too much bumping or shaking the key slightly moves and the seat and interior lights come on now I’ve tried Combat the issue with keeping the lights off on the interior and thought maybe I could tur... Read more

Incident date: Jan 15, 2019

Our steering wheel clock spring is malfunctioning causing the vehicles horn not to work in certain positions (intermittently). more of a preventative to warn others, as we first noticed when we tried using it to help warn a car to stop for the light while we were making a left turn the car nearly r... Read more

Technical Service Bulletins — 2023 MERCEDES-BENZ SPRINTER 3500

25 manufacturer communications from 20 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
110000 ELECTRICAL SYSTEM	3
130000 VISIBILITY	3
060000 ENGINE AND ENGINE COOLING	3
162300 STRUCTURE:BODY:DOOR	2
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM	1
080000 FUEL SYSTEM, DIESEL	1

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall notifications.

110000 ELECTRICAL SYSTEM

Inspect Main Wire Harness Routing

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

160000 STRUCTURE

Check Par????on Wall Bolts

020000 SUSPENSION

Check Front Strut Bolt Connection

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

160000 STRUCTURE

Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windo

130000 VISIBILITY

160000 STRUCTURE

130000 VISIBILITY

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

080000 FUEL SYSTEM, DIESEL

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

MERCEDES-BENZ SPRINTER 3500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).

172 Total Recalls

525 Total Complaints

0 Investigations

24 Reported Crashes

9 Reported Fires

2 Reported Deaths

MERCEDES-BENZ SPRINTER 3500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	3	4	View
2023 (current)	6	25
2022	6	12	View
2021	16	13	View
2020	22	22	View
2019	41	43	View
2018	10	17	View
2017	9	38	View
2016	16	95	View
2015	15	63	View
2014	7	83	View
2013	5	62	View
2012	4	31	View
2011	4	9	View
2010	6	4	View
2009	1	1	View
2008	0	3	View
2007	1	0	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 MERCEDES-BENZ SPRINTER 3500

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2023 MERCEDES-BENZ SPRINTER 3500

Most Affected Components

MERCEDES-BENZ SPRINTER 3500 — All Years Overview

MERCEDES-BENZ SPRINTER 3500 — Year by Year

Other MERCEDES-BENZ Models