2023 MERCEDES-BENZ SPRINTER 3500

6 recalls, 28 complaints - 25 TSBs

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

99 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

828 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:FRONT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

33 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more

131 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

28 total complaints

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	5
UNKNOWN OR OTHER	4
FUEL/PROPULSION SYSTEM	2
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	2
POWER TRAIN	2
VISIBILITY/WIPER	1
ENGINE	1
SERVICE BRAKES, HYDRAULIC	1
SEAT BELTS	1
Chest Clip, Buckle, Harness	1

Incident date: Oct 2, 2024

Traveling from [XXX] to [XXX] and when I had the lane departure/lane keeping system turned on, the system was constantly going into the Watch the Road warning and many times it went straight to Resume Control without first putting up the Watch the Road that is supposed to be the initial stage. More ... Read more

Incident date: Feb 2, 2025

Incident date: Apr 7, 2026

The contact owns a 2021 Ford Escape. The contact received notifications of NHTSA Campaign Numbers: 25V789000 (Electrical System), 25V829000 (Structure), 26V123000 (Back Over Prevention) and 26V117000 (Visibility); however, the parts to do the recall repairs were unavailable. The dealer was contacted... Read more

Incident date: May 23, 2025

On [XXX] while driving my 2018 Jeep Wrangler Unlimited Sport (VIN: [XXX] ), the braking system failed without warning while I was approaching a stop sign on a residential road. I pressed the brake pedal and felt extreme resistance and grinding, followed by a near-total lack of braking power. I was f... Read more

Incident date: May 23, 2025

Incident date: Nov 7, 2024

There has been no OTA software updates issued to this date for my vehicle. I'm currently on 2.0 awaiting 2.2 update. Because of this I still have issues with braking, rolling while in park, and random and unexpected shutdowns of the vehicle while driving. Complete car system failure, recently when ... Read more

Incident date: Nov 7, 2024

Incident date: Sep 7, 2024

Honda placed a recall for the fuel pump on my vehicle and did not notify me. I was notified by my insurance. I have had many issues caused by or related to this recall that they have refused to fix or remedy. They want me to pay out of pocket and they have completely delayed fixing my recall. They ... Read more

Incident date: Sep 7, 2024

The contact owns a 2016 GMC Acadia. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for... Read more

Incident date: Aug 9, 2024

The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the A-pillar trim on both sides of the windshield started to detach. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not y... Read more

Incident date: Aug 22, 2024

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was experiencing significantly rough idling while in drive(D) or while in reverse(R). Additionally, the contact stated that while accelerating from a complete stop, the vehicle jolted and hesitated to respond. The contact als... Read more

Incident date: Aug 22, 2024

Battery drains and discharges due to parasite draw drawdown from infotainment system leaving driver stranded in parking garages and other locations. Local deal will not respond. Service Bulletin: N 232 412 313 Covers 2023 Chevrolet Colorado pickup trucks, but not the 2022 model years.

Incident date: Aug 9, 2024

The clutch will not disengage every time and never fully disengages. I noticed my car had a recall for this problem in the past, so before doing the work, I called a dealer for Chrysler and was informed that the recall had already been performed. So I took it upon myself at my own expense to have th... Read more

Incident date: Aug 9, 2024

Intelligent inverter unit need replace, there was a recall on Honda Civics with this problem. "But our civic was not on the recall list, which it should have been no reason was given why it was not, it fit all the recall criteria but was not recalled. Could have broken down on the highway in an unsa... Read more

Incident date: Aug 1, 2024

While driving straight on a 2 lane divided highway, the Traffic Assisted Cruise Control decided it needed to slow itself down significantly to 15 MPH under the speed limit (posted speed limit was 65 MPH). There were no vehicles in front, behind, or beside my vehicle. The breaking occurred when it ca... Read more

Incident date: Aug 12, 2024

Noticed a/c getting warm. Attempted refilling Freon without success. Took by auto shop and they discovered the welds to the top driver side of the condenser were in question and ruptured causing a Freon leak. They advised a replacement and stated “this is very common with GM model trucks and SUVs.... Read more

Incident date: Apr 8, 2024

Booster seat in high back mode has a seatbelt threader that causes the seatbelt to lock inappropriately trapping the child in the seat and/or rendering the seatbelt dysfunctional for use. The seatbelt positioner on the carseat and overall design impede proper use of the vehicle's seatbelt. This happ... Read more

Incident date: Apr 8, 2024

Subject: Urgent Complaint Regarding Honda CRV Fuel Injector Issue Dear National Highway Traffic Safety Administration (NHTSA) Team, I am writing to urgently report a safety concern regarding my Honda CRV, and to request a recall and replacement of the fuel injector system. Recently, my Honda CRV e... Read more

Incident date: Feb 13, 2024

I attempted to fasten my driver side seatbelt & the cable holding the seatbelt to the vehicle frame on my left side broke completely off, I have it temporarily attached until I can have it restored to its expected level of performance & have shown it to a Chevrolet service department & they informed... Read more

Incident date: Nov 24, 2023

The contact owns a 2013 Kia Soul. The contact received notification of NHTSA Campaign Number: 23V652000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The conta... Read more

Incident date: Nov 4, 2023

The contact owns a 2017 Volkswagen Jetta. The contact stated that the vehicle was taken to the local dealer for NHTSA Campaign: 20V648000 (Fuel System, Gasoline). The vehicle was repaired. The contact stated that while driving at approximately 10 MPH, the vehicle stalled. There were no warning light... Read more

Incident date: Nov 4, 2023

Windshield replaced three times faulty seal, tires defected fell apart within two years less than 10,000 miles on vehicle

Incident date: Nov 4, 2023

Windshield replaced three times faulty seal, tires defected fell apart within two years less than 10,000 miles on vehicle

Incident date: Mar 25, 2022

I was driving on the turnpike and the truck in front of me was carrying material that caused my windshield to be soiled. I tried to clean but water did not come out of windshield wiper. I had to exit and clean manually. I was surprised no water because the car has only 2,700 miles and is 5 mo... Read more

Incident date: Oct 31, 2022

It happens every time I drive this vehicle. The ignition is lose, so the key jiggles and if their is too much bumping or shaking the key slightly moves and the seat and interior lights come on now I’ve tried Combat the issue with keeping the lights off on the interior and thought maybe I could tur... Read more

Incident date: Jan 15, 2019

Our steering wheel clock spring is malfunctioning causing the vehicles horn not to work in certain positions (intermittently). more of a preventative to warn others, as we first noticed when we tried using it to help warn a car to stop for the light while we were making a left turn the car nearly r... Read more

Technical Service Bulletins, 2023 MERCEDES-BENZ SPRINTER 3500

25 manufacturer communications from 20 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
110000 ELECTRICAL SYSTEM	3
130000 VISIBILITY	3
060000 ENGINE AND ENGINE COOLING	3
162300 STRUCTURE:BODY:DOOR	2
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM	1
080000 FUEL SYSTEM, DIESEL	1

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall notifications.

110000 ELECTRICAL SYSTEM

Inspect Main Wire Harness Routing

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

160000 STRUCTURE

Check Par????on Wall Bolts

020000 SUSPENSION

Check Front Strut Bolt Connection

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

160000 STRUCTURE

Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windo

130000 VISIBILITY

160000 STRUCTURE

130000 VISIBILITY

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

080000 FUEL SYSTEM, DIESEL

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

MERCEDES-BENZ SPRINTER 3500 - All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007, 2024).

172 Total Recalls

536 Total Complaints

0 Investigations

23 Reported Crashes

7 Reported Fires

2 Reported Deaths

MERCEDES-BENZ SPRINTER 3500 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	3	4	View
2023 (current)	6	28
2022	6	12	View
2021	16	13	View
2020	22	25	View
2019	41	46	View
2018	10	17	View
2017	9	40	View
2016	16	95	View
2015	15	63	View
2014	7	83	View
2013	5	62	View
2012	4	31	View
2011	4	9	View
2010	6	4	View
2009	1	1	View
2008	0	3	View
2007	1	0	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2023 MERCEDES-BENZ SPRINTER 3500

Complaint Statistics

Top Reported Components

Technical Service Bulletins, 2023 MERCEDES-BENZ SPRINTER 3500

Most Affected Components

MERCEDES-BENZ SPRINTER 3500 - All Years Overview

MERCEDES-BENZ SPRINTER 3500 - Year by Year

Other MERCEDES-BENZ Models