2023 MERCEDES-BENZ SPRINTER 3500

7 recalls — 24 complaints — 25 TSBs

SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

Consequence

An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

Remedy

Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

1,232 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

Consequence

An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

Remedy

Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

99 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

828 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRICAL SYSTEM:WIRING

Defect Description

Consequence

A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

Remedy

828 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:CRITICAL FASTENERS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

Consequence

A detached partition wall can increase the risk of injury.

Remedy

Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

387 vehicles affected

Manufacturer: Daimler Vans USA, LLC

SUSPENSION:FRONT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

Consequence

A loss of steering control can increase the risk of a crash.

Remedy

Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

33 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

Consequence

An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

Remedy

Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were ma... Read more

131 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

24 total complaints

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	3
EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT	2
VEHICLE SPEED CONTROL	2
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL	2
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	2
UNKNOWN OR OTHER	2
STEERING	2
POWER TRAIN	2
SUSPENSION	1
STRUCTURE:BODY	1

Incident date: May 23, 2025

I am filing a formal complaint against Lazydays RV (Tampa, FL) for repeat violations of NHTSA safety standards and probable violation of their 2022 Consent Agreement and Compliance Monitoring Order. In May 2024, I purchased a 2023 Mercedes-Benz Sprinter RV from Lazydays. The vehicle was sold as “... Read more

Incident date: May 23, 2025

Incident date: Nov 7, 2024

Vehicle suddenly lost ability to accelerate. After driving narrow mountain roads with a lot of downshifting and upshifting, vehicle was on a long, gradual downgrade, then approached a long, slight (4%?) upgrade. Vehicle would not maintain speed and began to decelerate. Pushing the accelerator to the... Read more

Incident date: Nov 7, 2024

Incident date: Sep 7, 2024

The contact owns a 2023 Mercedes-Benz Sprinter 3500. The contact stated while driving at approximately 35 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had attempted to restart the vehicle and the vehicle failed to restart. The contact had the vehic... Read more

Incident date: Sep 7, 2024

Incident date: Aug 22, 2024

In the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, There was no cars around me, There was no reason for the auto to stop.

Incident date: Aug 22, 2024

In the middle of my merge attempt, the vehicle suddenly braked hard, mimicking the feeling of an emergency stop, There was no cars around me, There was no reason for the auto to stop.

Incident date: Aug 9, 2024

I noticed there was a reall of the front hub assemblies, however my truck must not be on the list of vins affected. I’m not sure where the problem originated, but I just passed over 20k miles and im experiencing signs and symptoms of what that recall would affect, this started a few weeks ago, not... Read more

Incident date: Aug 9, 2024

Incident date: Aug 1, 2024

30 amp fuse melted at the solar control panel.

Incident date: Aug 12, 2024

30 amp ZAMP solar fuse melted and almost caused a fire 🔥

Incident date: Apr 8, 2024

I was driving my van and out of nowhere it locked up and power steering malfunctioned. I was in NY at the time. Tried to get MB to help explain what was happening. Said they would send a Tech out. Found out they were going to send a tow truck and that was it. I had several pups on board and had to g... Read more

Incident date: Apr 8, 2024

Incident date: Feb 13, 2024

Speed limit displayed on screen incorrectly displays 55 mph even when the speed limit is 65 or 70.

Incident date: Nov 24, 2023

Vehicle hood opened on its own while driving. We have video of the incident from front dash camera. Vehicle hood was not operated prior to 300 miles when employee start the day with pre-trip information. There were few people also verified that the hood was closed properly. While driving from Onta... Read more

Incident date: Nov 4, 2023

Emergency brake assist, distance sensing and adaptive cruise control randomly and intermittently deactivate while driving. In a recent 8-hour highway trip this deactivation occurred 7 times, sometimes correcting itself with no driver intervention, and other times remaining disabled for hours and hun... Read more

Incident date: Nov 4, 2023

Incident date: Mar 25, 2022

2018 Cx-9 GT that has experienced spider cracking in the upper right corner of the infotainment screen (the cracks are inside the screen). This started after the car sat at the dealers lot in cold temps while waiting for repairs to the engine Feb 2022 (mileage on car at that time as about 36K). Mazd... Read more

Incident date: Oct 31, 2022

This vehicle is extremely unsafe to drive. Vehicle is currently being rented. All four adjustable coil-overs’ springs have been heated in efforts to lower the vehicle. The person who performed this may not have understood that the car height could have been adjusted without heat. I have suppor... Read more

Incident date: Jan 15, 2019

Eversince i got the certified used 2014 toyota corolla s plus at a toyota dealer the radio touchscreens bottom right side is not working i need to go to the very corner of the screen and tap the screen multiple times or lucky if nails are longer sometimes it works and most of the times its not worki... Read more

Technical Service Bulletins — 2023 MERCEDES-BENZ SPRINTER 3500

25 manufacturer communications from 20 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
160000 STRUCTURE	5
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
110000 ELECTRICAL SYSTEM	3
130000 VISIBILITY	3
060000 ENGINE AND ENGINE COOLING	3
162300 STRUCTURE:BODY:DOOR	2
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM	1
080000 FUEL SYSTEM, DIESEL	1

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall notifications.

110000 ELECTRICAL SYSTEM

Inspect Main Wire Harness Routing

100000 POWER TRAIN

Propeller Shaft Check Strap on the crossmember may not have been installed.

160000 STRUCTURE

Check Par????on Wall Bolts

020000 SUSPENSION

Check Front Strut Bolt Connection

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Recall Information.

160000 STRUCTURE

Check patrition Wall Bolts

160000 STRUCTURE

Mercedes-Benz AG, the manufacturer of Sprinter vehicles, has determined that on certain Sprinter (907 platform) vehicles, the chemical composition of the topcoat paint might not meet specifications. In such case, adhesion of the fixed windo

130000 VISIBILITY

160000 STRUCTURE

130000 VISIBILITY

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Please see the atached documents related to the campaign listed above.

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

080000 FUEL SYSTEM, DIESEL

Complaint Vehicles with SCR Generation 4: SCR/AdBlueA? warning message cannot be reset. Information: All fault codes in AdBlueA? (SCR) control unit have been processed and rectified; however fault code P13DF00 remains active and stored i

060000 ENGINE AND ENGINE COOLING

162300 STRUCTURE:BODY:DOOR

Complaint Noise in front door from window regulator when driving. Cause Loosened nut of window lifter leads to screw connection at bottom of door breaking the mounting point in the door (see attached picture). Remedy Glue in repair pa

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

060000 ENGINE AND ENGINE COOLING

Complaint Check engine warning light active. Fault code P300CA8 or P300CA9 "Hot film mass air flow sensor malfunction" is present in engine control unit. Cause a) In the case of fault P300CA8: a?? Due to incorrectly installed component

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Complaint Various customer concerns of Climate Control system operating inadequately. Cause Stepper motor linkage in the heater case may cause a mechanical fault during actuation during unfavorable environmental conditions. NOTE: If th

130000 VISIBILITY

110000 ELECTRICAL SYSTEM

Complaint Distronic and/or Active Brake Assist inoperative after driving for an extended period Cause Blindness detection of the radar sensor. When driving for extended periods in areas with few or no objects for the radar sensor to det

162300 STRUCTURE:BODY:DOOR

(SC)Replace Front Door Check

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 3500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2013

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 3500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).

362 Total Recalls

470 Total Complaints

1 Investigations

20 Reported Crashes

8 Reported Fires

2 Reported Deaths

MERCEDES-BENZ SPRINTER 3500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	3	4	View
2023 (current)	7	24
2022	16	12	View
2021	65	11	View
2020	74	22	View
2019	97	43	View
2018	14	17	View
2017	13	38	View
2016	20	95	View
2015	16	37	View
2014	10	83	View
2013	8	36	View
2012	7	31	View
2011	4	9	View
2010	6	4	View
2009	1	1	View
2008	0	3	View
2007	1	0	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View