2017 MERCEDES-BENZ SPRINTER 3500

13 recalls — 38 complaints — 98 TSBs

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

Defect Description

Consequence

If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

Remedy

48,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles. The hydraulic power steering return line hoses may detach at their connection points under certain operating conditions, causing hydraulic fluid to leak.

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will check the return line connections of the power steering system, correcting it as needed, free of charge. The recall began December 23, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this campaign is NV3LETULPE.

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

Consequence

The sudden loss of power steering assist and hydraulic steering fluid leaking onto the roadway may increase the risk of a crash.

Remedy

47,667 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or rep... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

88,388 vehicles affected

Manufacturer: Daimler Vans USA, LLC

AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the driver frontal air bag modules used as original equipment or replac... Read more

Consequence

An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

Remedy

DVUSA will notify owners, and dealers will replace the front driver air bag module, free of charge. The recall is began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

71,301 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STRUCTURE:BODY

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vehicles. These vehicles may be missing spot welds on the front side wall, connecting the door portal to the hinge reinforcements in the A-pillar area, possibly affecting vehicle strength i... Read more

Consequence

If the missing welds affect body strength, there may be an increased risk of injury in the event of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the vehicles and add any missing spot welds, free of charge. The recall began on July 2, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

153 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:OTHER:LABELS

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2017 Mercedes-Benz Sprinter 2500 and Sprinter 3500 vehicles, equipped with folding seats (sales code S20). The unloaded vehicle weight (UVW) label on these incomplete vehicles may be incorrect.

Consequence

The incorrect UVW label can result in final stage manufacturers exceeding the maximum vehicle weight once the vehicle is completed. A vehicle that exceeds its maximum weight has an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the UVW label and inspect the vehicle to make sure that it is not overloaded, free of charge. The recall began on April 3, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

17 vehicles affected

Manufacturer: Daimler Vans USA, LLC

LANE DEPARTURE: ASSIST

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles equipped with the Crosswind Assist function. In the event of strong crosswind, automatic brake interventions by the vehicle dynamics control system (ADAPTIVE ESP) might not be... Read more

Consequence

If Crosswind Assist system does not activate the automatic braking system as expected in the event of a strong crosswind, there would be an increased risk of a crash.

Remedy

DVUSA will notify owners, and dealers will update the ESP control unit with corrected software, free of charge. The recall is expected to begin in January 2018. Owners may contact DVUSA customer service at 1-854-888-3214.

2,177 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT

Defect Description

Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers... Read more

Consequence

In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

Remedy

Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product... Read more

550 vehicles affected

Manufacturer: Midwest Automotive Designs, LLC

TIRES:TEMPORARY/EMERGENCY SPARE TIRE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2017 Mercedes-Benz and Freightliner Sprinter 2500 and 3500 vans. The spare tire holder under the vehicle may not be properly secured.

Consequence

If the spare tire holder is not properly secured, the spare tire may separate from the vehicle and become a road hazard, increasing the risk of a crash.

Remedy

DVUSA will notify owners and dealers will lift the spare tire holder completely and tighten the securing screws as necessary, free of charge. The manufacturer has not yet provided a notification schedule. Owners may contact DVUSA custom service at 1-854-888-3214.

773 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

38 total complaints

Top Reported Components

Component	Complaints
ELECTRONIC STABILITY CONTROL (ESC)	7
WHEELS	5
SERVICE BRAKES	5
VEHICLE SPEED CONTROL	4
ELECTRICAL SYSTEM	2
STRUCTURE:BODY	2
FUEL SYSTEM, DIESEL	2
UNKNOWN OR OTHER	2
ENGINE	1
POWER TRAIN	1

Incident date: Dec 16, 2024

The contact owns a 2017 Mercedes-Benz M3CA76 Sprinter 3500. The contact stated while driving at approximately 65 MPH, the diesel purifier, Diesel Exhaust Fluid, DEF system, warning illuminated. The contact stated that the failure of the DEF system had occurred before the recent failure. The contact ... Read more

Incident date: Nov 19, 2024

The contact owns a 2017 Mercedes- Benz Sprinter 350. The contact stated that while driving at various highway speeds the warning message "DEF Is Low" had suddenly displayed and the vehicle went into "Limp Mode" causing the speed to suddenly reduce to 5 MPH. The vehicle was taken to the local dealer... Read more

Incident date: Jul 28, 2023

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving approximately 25 MPH, he had to brake abruptly, due to an animal crossing the roadway. Then he heard a loud sound coming from underneath the vehicle, when he took his foot off the brake. . The contact pulled over t... Read more

Incident date: Jul 23, 2023

The ESP and ABS warning lights went on suddenly after what sounded like a thud. The car had not run over anything. There was some initial brief chattering of the break pedal, and that subsided. The car was not near a suitable and available repair shop at the time. It was driven to complete a tri... Read more

Incident date: Jul 23, 2023

Incident date: Jun 26, 2023

The front left wheel cover shifted and nearly sheared off the tire valve stem. Had this happened while we were on the road, the tire would have had a very fast deflate/explosion. This would have put the 24ft. RV into an uncontrollable nose-dive and possible crash situation. The nearly-sheared val... Read more

Incident date: May 30, 2023

I'm getting wheel sensor errors and the vehicle goes into limp mode and disables the cruise control, even after replacing the sensors. Very frustrated with this dangerous situation!

Incident date: May 30, 2023

I'm getting wheel sensor errors and the vehicle goes into limp mode and disables the cruise control, even after replacing the sensors. Very frustrated with this dangerous situation!

Incident date: Oct 5, 2022

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated that on two separate occasions while driving at undisclosed speeds, the vehicle started shaking and the contact heard a loud sound coming from the vehicle. The contact veered off the roadway and noticed that the hub cap had deta... Read more

Incident date: Feb 28, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA Campaign Number: 20V663000 (Steering) however, the part to do the recall repair was unavailable. The dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that... Read more

Incident date: Jul 29, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received a recall notification for NHTSA Campaign Number: 21V042000 (Electronic Stability Control) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufact... Read more

Incident date: Jul 1, 2019

The contact's parents own a 2017 Mercedes-Benz Sprinter 3500. The contact stated that his parents had experienced multiple flat tire failures with various tires on the vehicle. An independent mechanic discovered that there were multiple cracks on three of the rims on the vehicle. Due to that discove... Read more

Incident date: Jul 7, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The contact called the local dealer and it was confirmed that the part was not yet avai... Read more

Incident date: Apr 8, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact stated while driving at 65 MPH, the cruise control disengaged as the ABS and ESP warning lights illuminated. The contact pulled the vehicle over and read the owner's manual to get information on the failure. Upon restart, the check eng... Read more

Incident date: May 24, 2021

The contact owns a 2017 Mercedes-Benz Sprinter 3500. The contact received notification of NHTSA campaign number: 21V042000 (Electronic Stability Control) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not yet available... Read more

Incident date: Apr 2, 2021

SIDE ENTRY DOOR OPENED TWICE WHILE DRIVING. 1ST WE THOUGHT WE DIDN'T CLOSE IT RIGHT, BUT I CHECKED AND DOOR HAD LOCKS ENGAGED. THE 2ND TIME THAT DOOR OPENED UP, I PULLED OVER AND CHECKED AND ENGAGED ALL LOCKS ON DOOR AND THEN PUSHED IT A BIT AND TO MY SURPRISE THE DOOR OPENED UP! IT TURNS OUT THE SC... Read more

Incident date: Jan 2, 2021

TL* THE CONTACT OWNS A 2017 MERCEDES-BENZ SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V042000 (ELECTRONIC STABILITY CONTROL). THE CONTACT STATED THAT MERCEDES-BENZ OF SAN JOSE SERVICE CENTER LOCATED AT 3000 E. CAPITOL EXPY SUITE A, SAN JOSE, CA 95148, (408) 214-3009)... Read more

Incident date: Apr 2, 2021

Incident date: Feb 10, 2021

WE ARRIVED HOME AFTER A SHORT TRIP, PARKED THE VEHICLE AND DIDN'T SEE IT UNTIL THE NEXT MORNING. WE THEN FOUND THAT BOTH LEFT REAR TIRES WERE FLAT. AIRED THEM UP AND DROVE TO DISCOUNT TIRE WHERE WE WERE INFORMED THAT BOTH RIMS WERE CRACKED AT THE EXACT SAME WELD. THE TIRES WERE IN PERFECT CONDITION:... Read more

Incident date: Oct 12, 2020

OUR 2018 CLASS C TIFFIN WAYFARER IS BUILT ON THE 2017 MERCEDES SPRINTER 3500 CHASSIS. AT 17,380 MILES, WITH NO WARNING, WHILE MOVING, THE VEHICLE BEGAN BANGING, LURCHING AND SPED UP. ALL THIS OCCURRED WHILE ATTEMPTING TO GO THROUGH A CITY STREET INTERSECTION. TO STOP THE VEHICLE FROM THIS ERRATIC M... Read more

Incident date: Oct 12, 2020

Incident date: Aug 27, 2020

RMP SENSOR FAILED CAUSING VEHICLE TO LOSE ANTI LOCK BRAKES, TRACTION CONTROL AND CRUISE CONTROL. PLUS FORCED VEHICLE INTO LIMP MODE SO IT WOULD BARELY MOVE TO REST AREA TO CALL FOR ASSISTANCE. I'VE BEEN TO THREE DEALERSHIPS WITH THIS ISSUE AND THEY ARE ALL VERY AWARE THAT THESE FAULTY SENSORS EXIST... Read more

Incident date: Aug 27, 2020

Incident date: Jul 31, 2020

TRAVELING ON I-95 WITH THE CRUISE CONTROL SET AT 70 MPH. SUDDENLY THE VEHICLE DECELERATED AND THREE WARNING LIGHTS (ABS, TRACTION & THE ACCELERATION SKID CONTROL / ELECTRONIC BRAKING ASSIST) CAME ON THE DASH. THE VEHICLE FELT SLUGGISH AND THE CRUISE CONTROL WOULD NO LONGER WORK. THERE ARE ONLY 21,... Read more

Incident date: Feb 12, 2020

I PURCHASED A 2017 RV (17,00 MI) MERCEDES BENZ CHASSIS IN DEC 2019 AND IN FEB 2020 WHILE DRIVING HOME FROM A CAMPING TRIP (55 MPH HIGHWAY) THE WARNING LIGHT COME ON AND VEHICLE WAS SURGING. I LOOKED UP THE ISSUE (WHEEL SENSOR FAILURE) AND SLOWLY DROVE HOME. GOT APP WITH MB DEALER AND REAR SENSOR REP... Read more

Incident date: Mar 20, 2020

WHEEL SPEED SENSOR FAILURE. ABS, TRACTION CONTROL SIT DOWN UNTIL REPLACED SENSOR.

Incident date: Mar 20, 2020

WHEEL SPEED SENSOR FAILURE. ABS, TRACTION CONTROL SIT DOWN UNTIL REPLACED SENSOR.

Incident date: Sep 6, 2019

BODY PARTS ARE FALLING OF FOR RUNNING BOARDS, PARTS HAVE FALLEN OFF ON THE HIGHWAY AND HIT OTHER VEHICLES. DEALER UNABLE TO FIND PARTS TO RESOLVE ISSUE.

Incident date: May 29, 2019

I HAVE A 2018 THOR SIESTA MOTOR HOME BUILT ON A MERCEDES BENZ 3500 CHASSIS. I WENT ON A 6700 MILE CROSS COUNTRY TRIP AND UPON RETURN FOUND THE FRONT PASSENGER TIRE FLAT. A LOCAL SHOP DISCOVERED THAT THE RIM WAS LEAKING AIR FROM A BAD WELD SPOT/CRACK ON THE INSIDE. I REPLACED THE RIM BACK ON MAY 27, ... Read more

Incident date: Apr 11, 2019

THIS IS A FOLLOW-UP TO MY COMPLAINT OF AUGUST 27 2018, NHTSA NUMBER 11122749. I PREVIOUSLY REPORTED THE DATES AND CIRCUMSTANCES OF 3 WHEEL (RIMS) FAILURES DUE TO A CRACKED WELD WHERE THE TWO PIECES OF THE RIM ARE JOINED, CAUSING AIR TO LEAK AND TIRES TO DEFLATE. ON APRIL 12, 2019, I HAD ANOTHER FL... Read more

Incident date: Mar 20, 2019

THE RECALL HAS BEEN EFFECT SINCE 2013. AND YOUR NOTIFING MY NOW IN 2019 !?! WHAT'S WRONG WITH YOU PEOPLE!!

Incident date: Mar 9, 2019

SPRINTER COMPLETELY LOST ELECTRICAL POWER, ENGINE AND DRIVE TRAIN PROPULSION. THE TACH AND SPEEDOMETER FROZE IN PLACE AT 2500 RPM AND 15MPH. 60 SECONDS PASSED AND THE DASH LIGHTS BLINKED AND THEN ALLOWED ME TO RESTART VEHICLE. IT WAS LIKE THE SYSTEM RE-BOOTED ITSELF. LUCKILY I WAS NOT AT SPEED OR I... Read more

Incident date: Mar 9, 2019

Technical Service Bulletins — 2017 MERCEDES-BENZ SPRINTER 3500

98 manufacturer communications from 62 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	31
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	10
060000 ENGINE AND ENGINE COOLING	7
110000 ELECTRICAL SYSTEM	5
356000 EQUIPMENT ADAPTIVE/MOBILITY	5
060000 ENGINE (PWS)	4
121000 EXTERIOR LIGHTING:HEADLIGHTS	3
080000 FUEL SYSTEM, DIESEL	3

060000 ENGINE AND ENGINE COOLING

Complaint Engine runs irregularly and it shakes. Indicator lamp lights up. Information: Fault codes for injectors and/or combustion misfires may be stored in the CDI control unit: a?? On engine 642 cylinder 6 is affected. a?? On engine

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

080000 FUEL SYSTEM, DIESEL

Complaint Thank you for your continued support of the US Emission Modification Program (EMP). We are providing this LI to assist you in addressing vehicles that come to your workshop to receive the Approved Emission Modification (AEM), but

060000 ENGINE AND ENGINE COOLING

350000 EQUIPMENT

Complaint Oil loss from engine or visible traces of oil in the engine compartment. Cause To be determined in each possible situation Remedy Procedure for cause analysis: 1. Clean the engine if necessary. 2. Apply leak tracing powder.

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

"The a??monitor status this driving cycle (PID 41)a?? can be displayed as a??disableda?? in the generic scan tool although no monitor of this group is disabled "

110000 ELECTRICAL SYSTEM

Various complaints due to aftermarket OBDII device installed

200000 WHEELS

Replace Wheel Speed Sensors

200000 WHEELS

Replace Wheel Speed Sensors

010000 STEERING

Mercedes-Benz AG has determined that on certain Mercedes-Benz Sprinter vehicles, the hydraulic power steering return line hoses may detach at their connection points under certain operating conditions and may cause hydraulic fluid to leak r

356000 EQUIPMENT ADAPTIVE/MOBILITY

Replace 3rd brake lamp, remove soft top compartment cover to access.

350000 EQUIPMENT

Replace 3rd brake lamp, remove soft top compartment cover to access.

110000 ELECTRICAL SYSTEM

Replace 3rd brake lamp, remove soft top compartment cover to access.

118000 ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

118000 ELECTRICAL SYSTEM:SOFTWARE

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

010000 STEERING

Inspect Power Steering Hose Clamps

060000 ENGINE AND ENGINE COOLING

Engine power output is reduced and/or engine indicator lamp lights up, various fault codes present in area of ex- haust gas recirculation (EGR system) or in charge air system

070000 FUEL SYSTEM, GASOLINE

Power Steering Hose Updated Repair Method

015200 STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Power Steering Hose Updated Repair Method

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps fogged

150000 SEAT BELTS

Seat belt does not roll up correctly

350000 EQUIPMENT

MBUX multimedia system: Malfunction in Android Auto (Connect5)

350000 EQUIPMENT

SOS display illuminates - poor radio and GPS reception or no reception at all (vehicle with code E4A)

350000 EQUIPMENT

MBUX multimedia system: Central display goes dark temporarily (Connect5)

350000 EQUIPMENT

MBUX multimedia system: Central display intermittently remains dark (NTG6)

350000 EQUIPMENT

MBUX multimedia system: Commissioning problem - No PIN code available in VeDoc

350000 EQUIPMENT

MBUX multimedia system: Incomplete playback of navigation announcements (NTG6)

140000 AIR BAGS

Passneger-side Airbag

140000 AIR BAGS

Replace Passenger-side Airbag

023000 SUSPENSION:MULTIPLE AXLE

Clunking/Rattle Noise from Rear Axle Area

210000 TRAILER HITCHES

Information:907 Sprinter 15 Passenger Van Trailer Hitch

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Instruction for the Removal of M20 Speed Limitation 65mph

353000 EQUIPMENT:ELECTRICAL

MBUX multimedia system: Smartphone Integration (Apple CarPlay, Android Auto) not available (NTG6)

100000 POWER TRAIN

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

080000 FUEL SYSTEM, DIESEL

Automatic Transmission Housing Cracked: Damage Resulting From Cracked Diesel Particulate Filter Bracket

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

356000 EQUIPMENT ADAPTIVE/MOBILITY

Status of Parts Ordering - Sprinter

355100 EQUIPMENT:OTHER:LABELS

Information label for subsequent/ final stage manufacturers contains incorrect information regarding the unloaded vehicle weight (UVW).

110000 ELECTRICAL SYSTEM

Engine Diagnosis Indicator Lamp Illuminated and P170400 Fault Code Current and/or Stored in CDI Control Unit

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

020000 SUSPENSION

Ball joint check on front axle

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

060000 ENGINE (PWS)

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

350000 EQUIPMENT

Recall Campaign bulletin

060000 ENGINE AND ENGINE COOLING

Coolant / Vacuum / Temperature fault codes - Check Engine Light with DTCs P003313, P0299FA, P0299FB, P226100, P261F71, P012800, and P012809

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

203000 WHEELS:LUGS/NUTS/BOLTS/STUDS

IN 2016, MERCEDES-BENZ RELEASED A NEW 2-PC FLANGE NUT WHEEL FASTENER (MERCEDES-BENZ P/N A 000 990 53 53) WHICH IS TALLER AND HAS A LARGER WASHER DIAMETER THAN THE PREVIOUS 2-PC FLANGE NUT (MERCEDES-BENZ P/N A 000 401 18 72) USED FOR MODEL Y

980000 UNKNOWN OR OTHER

Coolant, vacuum, temperature fault codes.

033100 SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM

Coolant, vacuum, temperature fault codes.

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

060000 ENGINE (PWS)

Traces of oil in area of oil cooler (inner V) on engine 642

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Status of Parts Ordering - Sprinter

350000 EQUIPMENT

Status of Parts Ordering - Sprinter

105000 POWER TRAIN:DRIVELINE

Humming, droning from the drivetrain on SPRINTER 2500 with all-wheel drive (4x4)

080000 FUEL SYSTEM, DIESEL

16TS7 Reman Diesel Particulate Filter Serial Number

356000 EQUIPMENT ADAPTIVE/MOBILITY

Special Tool Return Due to Interference Issue

350000 EQUIPMENT

14TL8 TorcUP? Non-Impacting Torque Tool.

114000 ELECTRICAL SYSTEM:WIRING

14CSA22 DTNA Chassis Wiring Diagrams

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14TL9 Special Tool Warranty Program.

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

Fault relating to SCR AdBlue warning strategy

354000 EQUIPMENT:MECHANICAL

14TL7 DD Platform Flywheel Housing Runout Tool W470589032100

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA21 Holiday Schedule for the Detroit Customer Support Center ?

162900 STRUCTURE:BODY:ROOF AND PILLARS

Cover of storage slot at front under roof liner (FF8) not fitting.

350000 EQUIPMENT

Cover of storage slot at front under roof liner (FF8) not fitting.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA20 EGR Valve Actuator Kit P/N E23539699

116000 ELECTRICAL SYSTEM:IGNITION

Remote engine start via external starter switch sporadically not possible, fault code B150B

060000 ENGINE (PWS)

Engine power insufficient, engine diagnosis indicator lamp lights up and differential pressure sensor fault codes current and/or stored in CDI control unit

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

sb2080 Australian CST M1400 Isolated Radiator Retrofit

060000 ENGINE (PWS)

14TL2 DD Platform Engine Stand Adapter W060589023100

350000 EQUIPMENT

14TL5 ABS Power Line Carrier Converter Available Through PDC

090000 FUEL SYSTEM, OTHER

14TS19 DD Platform High Pressure Fuel Lines

060000 ENGINE AND ENGINE COOLING

AdBlue line leaking

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamps and lamps fogged and/or leaking.

060000 ENGINE AND ENGINE COOLING

Engine in limp-home mode, engine diagnosis indicator lamp lights up, fault code P213862, P213864, P211271, P225113, P019122 or P019185 stored in control unit.

NHTSA Safety Investigations — MERCEDES-BENZ SPRINTER 3500

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2013

Rear Wheel Speed Sensor Failure

The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (un... ique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS moisture intrusion condition in the Sprinter 3500 5-ton variant, which accounts for 98 percent of upfit campers, where moisture build-up and crystal dendrite formation develop in parked RVs and lead to sensor failures. According to the Daimler Information Request (IR) response, if the wheel speed information is detected as implausible by the Electronic Stability Program (ESP) control unit, the ESP system enters a failsafe mode where:-Driver torque requests are no longer accepted;-Cruise control, if used, would be deactivated; -The ESP/ABS system shuts off; and -Multiple warning lamps and messages advise the operator to take the vehicle to the workshop. While the majority of reports involved only ABS and/or ESP warning lights and messages on the instrument cluster due to faulty sensor signals triggering a failsafe mode, some reports cited intermittent sensor failures resulting in increased vehicle speed while in cruise control and degraded ABS or ESP. Degraded ESP functionality may impact driving stability of the 5-ton vehicle.On Feb 3, 2021, following discussion with ODI, Daimler submitted a Defect Information Report (DIR) to NHTSA describing a defect in the RWSS disabling the ESP control unit functions in approximately 48,667 MY 2012 through 2018 Mercedes-Benz and Freightliner Sprinter 3500 vehicles manufactured from Jan 4, 2012 through Oct 25, 2018 (Recall 21V-042). In its DIR, Daimler indicated that RWSS sensor failures are prevalent in camper vans due to sustained periods of non-use, during which time the moisture may not dry out, remaining inside the plastic housing package. If the moisture within the RWSS dries and the RWSS returns to normal operation, the failsafe mode and the warning lights will disappear at the next ignition cycle, but the sensor fault remains stored within the ESP control unit and can be accessed through a diagnostic evaluation. ODI will continue to monitor field experience in Sprinter non-RVs and Sprinter 2500 RVs 3-ton and 3.5-ton variants (approximately 626 vehicles).Daimler will notify owners of the recalled vehicles and advise them to take their vehicle to a Mercedes-Benz or Freightliner Sprinter dealer, who will replace the RWSS with a repackaged sensor with high robustness against moisture intrusion. Daimler began notifying dealers and owners in Feb 2021. This Preliminary Evaluation is closed.The ODI reports cited above can be reviewed at NHTSA.gov under the following ID numbers:11352380 11351299 11350521 11348969 11342776 11342464 11341988 11341151 11340388 11338230 11337921 11331832 11331829 11331476 11331427 11331066 11328671 11325768 11325693 11322814 11322346 11320295 11319376 11317336 11311647 11310621 11308318 11254223 11253828 11252220 11196530 11194330 11164250 11145019 11141273 11139000 11138785 11124129 11094122 11394837 11390889 11390039 11389262 11387883 11387713 11386418 11383887 11383866 11382947 11377384 11376615 11376973 11375781 11375403 11374997 11374151 11373892 11373111 11366293 11365920 11365594 11365355 11365194 11364253 11364346 11363990 11363787 11362948 113629Read more

MERCEDES-BENZ SPRINTER 3500 — All Years Overview

Complete safety history for the MERCEDES-BENZ SPRINTER 3500 across all model years (2007–2024).

362 Total Recalls

470 Total Complaints

1 Investigations

20 Reported Crashes

8 Reported Fires

2 Reported Deaths

MERCEDES-BENZ SPRINTER 3500 — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2024	3	4	View
2023	7	24	View
2022	16	12	View
2021	65	11	View
2020	74	22	View
2019	97	43	View
2018	14	17	View
2017 (current)	13	38
2016	20	95	View
2015	16	37	View
2014	10	83	View
2013	8	36	View
2012	7	31	View
2011	4	9	View
2010	6	4	View
2009	1	1	View
2008	0	3	View
2007	1	0	View

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View