1997 CHRYSLER TOWN AND COUNTRY

9 recalls — 546 complaints — 157 TSBs

EQUIPMENT

Defect Description

CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE... Read more

Consequence

IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.

Remedy

CURT MFG WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE THE HITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT CURT MFG AT 1-715-831-8713.

6,686 vehicles affected

Manufacturer: CURT MFG. INC.

FUEL SYSTEM, GASOLINE

Defect Description

CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE ... Read more

Consequence

A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.

Remedy

WIX WILL NOTIFY ITS CUSTOMERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. NOTE: THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY... Read more

68,563 vehicles affected

Manufacturer: WIX FILTERATION PRODUCTS DIVISION

EQUIPMENT

Defect Description

AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODU... Read more

Consequence

IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.

Remedy

AFTERMARKET REPLACEMENT FUEL FILTERS FOR 1995-2000 SHORT WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18232 AND DATE CODE 0237, 0249, OR 0252. REPLACEMENT FUEL FILTERS FOR 1995-2000 LONG WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAV... Read more

45,870 vehicles affected

Manufacturer: INTERCONTINENTAL AUTO PARTS

AIR BAGS:FRONTAL

Defect Description

ON CERTAIN MINI VANS, THE CLOCKSPRING ASSEMBLY MAY HAVE BEEN WOUND INCORRECTLY DURING THE VEHICLE ASSEMBLY PROCESS.

Consequence

THIS CONDITION WILL MANIFEST ITSELF THROUGH ILLUMINATION OF THE AIR BAG WARNING LAMP, AND COULD EVENTUALLY RESULT IN A DRIVER'S AIR BAG OPEN CIRCUIT, IF THE PART IS NOT REPLACED IN A REASONABLE AMOUNT OF TIME.

Remedy

DEALERS WILL REPLACE THE CLOCKSPRING ASSEMBLY ON ALL VEHICLES WITH 70,000 MILES OR LESS. AN EXTENDED LIFETIME WARRANTY WILL ALSO BE PLACED ON THIS COMPONENT FOR ALL AFFECTED VEHICLES, REGARDLESS OF MILEAGE. DAIMLERCHRYSLER WILL ALSO REIMBURSE OWNERS WHO HAVE PAID TO HAVE THE CLOCKSPRING REPLACED O... Read more

1,500,521 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

SEAT BELTS:REAR/OTHER

Defect Description

ON CERTAIN MINIVANS, SOME TRIM MATERIAL CAN LOOSEN AND DROP INTO THE REAR OUTBOARD SEAT BELT ASSEMBLY, CAUSING THE SEAT BELT TO BECOME INOPERATIVE.

Consequence

IN THE EVENT OF A CRASH, THE SEAT OCCUPANT MAY NOT BE PROPERLY RESTRAINED, INCREASING THE RISK OF PERSONAL INJURY.

Remedy

DEALERS WILL REPLACE THE TRIM WITH FOAM BLOCKERS AND INSPECT AND REPLACE ALL 3RD ROW SEAT BELT ASSEMBLIES. OWNER NOTIFICATION BEGAN JUNE 3, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOUL... Read more

545,311 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM

Defect Description

VEHICLE DESCRIPTION: MINI VANS BUILT WITH 3.3L AND 3.8L ENGINES HAVE FUEL RAILS WITH NITROLE RUBBER O-RING SEALS THAT CAN DEGRADE OVER TIME. FUEL LEAKAGE FROM THE UNDERHOOD FUEL INJECTION FUEL RAIL COULD RESULT, INCREASING THE LIKELIHOOD OF A VEHICLE FIRE.

Consequence

FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.

Remedy

DEALERS WILL INSTALL A SEAL ON THE VEHICLE FUEL RAILS TO PREVENT EXTERNAL LEAKAGE OF FUEL FROM THE FUEL RAIL CROSSOVER TUBE, SHOULD THE EXISTING O-RINGS CONTINUE TO DEGRADE. OWNER NOTIFICATION BEGAN ON JANUARY 25, 2002. DUE TO THE LARGE QUANTITY OF VEHICLES INVOLVED IN THIS CAMPAIGN, THE OWNER NOT... Read more

1,163,000 vehicles affected

Manufacturer: DAIMLERCHRYSLER CORPORATION

CHILD SEAT

Defect Description

VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH INTEGRATED CHILD SEATS. THE SHOULDER HARNESS RESTRAINT ON THE INTEGRATED CHILD SEAT CAN BECOME DIFFICULT TO EXTRACT WHEN THE SAFETY BELT LATCH PLATE BECOMES CONTAMINATED.

Consequence

THIS CAN CAUSE DIFFICULTY IN RELEASING A CHILD FROM THE RESTRAINT.

Remedy

DEALERS WILL CLEAN THE LATCH MECHANISM. AN EXTENDER WILL BE ADDED TO THE EMERGENCY RELEASE ANCHOR FOR THE CHILD SEAT SAFETY BELTS SO THAT THE RELEASE CLIPS ARE MORE VISIBLE AND ACCESSIBLE TO THE OPERATOR IN THE EVENT THAT THE RETRACTOR MECHANISM CAN NOT BE UNLOCKED. IN ADDITION, AN INSTRUCTIONAL O... Read more

157,000 vehicles affected

Manufacturer: CHRYSLER CORPORATION

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER

Defect Description

THE MASTER CYLINDER REAR SEAL, BETWEEN THE HYDRAULIC FLUID AND THE VACUUM RESERVOIR, MAY NOT SEAL ADEQUATELY ALLOWING HYDRAULIC FLUID TO BE DRAWN INTO THE POWER ASSIST VACUUM RESERVOIR.

Consequence

AS THE HYDRAULIC FLUID IN THE MASTER CYLINDER RESERVOIR DECREASES, THE LEVEL SENSOR WILL DETECT THE LOSS OF FLUID AND ILLUMINATE THE INSTRUMENT PANEL BRAKE WARNING LAMP. CONTINUED OPERATION OF THE VEHICLE WITH THE WARNING LAMP ILLUMINATED CAN RESULT IN EXTENDED STOPPING DISTANCES.

Remedy

DEALERS WILL REPLACE THE BRAKE MASTER CYLINDER ON ALL AFFECTED VEHICLES. ADDENDUM (4-14-97): VEHICLES INSPECTED PER CHRYSLER RECALL NO. 707 AND FOUND TO BE OUTSIDE THE LISTED SUSPECT MASTER CYLINDER DATE CODE RANGE, MUST NOW HAVE THE MASTER CYLINDER PRIMARY PISTON REPLACED (CHRYSLER RECALL NO. 7... Read more

18,997 vehicles affected

Manufacturer: CHRYSLER CORPORATION

SEAT BELTS:INTEGRATED CHILD SEAT

Defect Description

VEHICLE DESCRIPTION: MULTIPURPOSE PASSENGER VEHICLES EQUIPPED WITH INTEGRAL CHILD SEATS. THIS IS NOT A SAFETY RECALL IN ACCORDANCE WITH FEDERAL REGULATION 573. HOWEVER, IT IS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. ON THE INTEGRAL CHILD SEAT, THE SHOULDER BELTS RESTRAINING THE CHILD... Read more

Consequence

THE LATCH PLATE LOCATED IN THE SEAT CUSHION AREA MUST BE FREE TO MOVE BACK AGAINST ITS STOP AFTER THE BUCKLE IS REMOVED TO ALLOW THE SHOULDER BELTS TO BE PULLED OUT. ALWAYS BE SURE THE AREA AROUND THE LATCH PLATE IS FREE OF FOOD OR OTHER ITEMS THAT MIGHT PREVENT THE LATCH PLATE FROM MOVING BACK.

Remedy

OWNERS ARE BEING PROVIDED WITH A VIDEO TAPE AND 2 HARNESS CLIPS. THE VIDEO TAPE INSTRUCTS OWNERS ON THE PROPER USE AND MAINTENANCE OF THE CHILD SEATS.

150,000 vehicles affected

Manufacturer: CHRYSLER CORPORATION

Complaint Statistics

546 total complaints 40 crashes 20 fires 40 injuries 2 deaths

Top Reported Components

Component	Complaints
AIR BAGS	69
VEHICLE SPEED CONTROL	38
POWER TRAIN:AUTOMATIC TRANSMISSION	31
ELECTRICAL SYSTEM	29
ELECTRICAL SYSTEM:HORN	28
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS	19
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE	14
VISIBILITY:WINDSHIELD WIPER/WASHER	14
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP	13
AIR BAGS:FRONTAL	13

Incident date: Jul 12, 2017

VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.

Incident date: Jul 12, 2017

VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.

Incident date: Jul 12, 2017

VEHICLE SUDDENLY TURNS OFF WHILE DRIVING WITH NO CONTROL OF THE GAS OR BREAKS.

Incident date: Dec 19, 1997

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE INSTRUMENT PANEL GAUGES FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL GRID. THE VEHICLE WAS NOT REPAIRED. THE VIN ... Read more

Incident date: Aug 24, 2015

ON IGNITION THE VEHICLES DASH GAGE INSTRUMENT PANEL LIGHTS (ODOMETER, GAS GAGE, WARNING LIGHTS) DO NOT TURN ON WITH IGNITION, VEHICLE RUNS 2-3 SECONDS AND SHUTS OFF, WITH NO SPUTTERING OR KNOCKING. SEARCHING ONLINE FOR PROBLEMS OF A SIMILAR NATURE MANY SITES INDICATE THE ERROR MAY STEM FROM AN ... Read more

Incident date: Mar 23, 2015

WELL I'AM HAVING ELECTRICAL ISSUES NOW I CLOSE MY HOOD AND MY 4 WAYS START BLINKING, I TURN ON MY VAN AND THE ABS & AND AIR BAG LIGHT COME ON WHEN I START IT BUT NEVER GO OFF.THE CV BOOT IS BAD AND THE HALF SHALF ON PASSENGER SIDE I THINK ITS MAKING ALOT OF SOUND WHEN I GO DOWN THE ROAD ,I ALREADY B... Read more

Incident date: Mar 23, 2015

Incident date: Feb 27, 2015

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED, THE DRIVER AND PASSENGER SIDE AIR BAGS DEPLOYED WITHOUT WARNING AND SMOKE FILLED THE VEHICLE. THE CONTACT WAS ABLE TO SAFELY EXIT THE VEHICLE WITH MINOR INJURIES TO THE HAND. THE MANUFACTURER WAS NOT NOTIFIED. THE D... Read more

1 injured

Incident date: Jan 30, 2015

OXYGEN SENSOR CONNECTER MELTED TO MANIFOLD. WONT GO IN REVERSE KEEPS BLOWING FUSES. *TR

Incident date: Feb 19, 2015

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT WAS AWARE OF NHTSA CAMPAIGN NUMBER: 02V293000 (AIR BAGS) HOWEVER, THE VIN WAS NOT INCLUDED IN THE RE... Read more

Incident date: Nov 4, 2013

THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR

Incident date: Nov 4, 2013

THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR

Incident date: Nov 4, 2013

THE VAN JUST DIED BY ITSELF WHILE RUNNING AT SPEED OF 60 MPH ON FREEWAY. *TR

Incident date: Dec 13, 2013

WINDSHIELD WIPERS STOP WORKING, THEN START WORKING, THEN STOP AGAIN WITHOUT WARNING. I NEVER KNOW WHEN THEY WILL WORK OR NOT. I HAVE TAKEN IT TO TWO DIFFERENT REPAIR PLACES AND THEY CAN'T DIAGNOSE THE PROBLEM BECAUSE WIPERS HAVE NOT COMPLETELY STOPPED WORKING. IT IS VERY HAZARDOUS NOT KNOWING IF T... Read more

Incident date: Aug 1, 2012

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 35 MPH, THE INSTRUMENT PANEL GAUGES FAILED. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN ... Read more

Incident date: Sep 14, 2012

I WENT TO DMV TO HAVE MY CAR INSPECTED AND WAS GIVEN A REPORT THAT STATED SEVERAL PARTS ON MY VEHICLE WERE RECALLED. I AM TRYING TO FIND OUT IF VEHICLE CAN BE SERVICED FOR FREE FROM DEALER BECAUSE OF THE DEFECTS OR WILL I HAVE TO PAY FOR THEM? PARTS LISTED UNDER RECALL WERE RC-J25-09 EMISSIONS RECA... Read more

Incident date: Sep 14, 2012

Incident date: Jun 1, 2008

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT NOTICED A TAPPING NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTICS WHERE THE MECHANIC ADVISED THAT THE SURFACE AROUND THE STRUT ON TH... Read more

Incident date: Jul 8, 2011

A TALL BEVERAGE GLASS WAS PLACED IN THE CUP HOLDER OF THE VAN. SINCE THE AIR CONDITIONING ON/OFF BUTTON IS POSITIONED IN LINE WITH THE CUP HOLDER, THE BUTTON WAS UNKNOWINGLY PRESSED AND THE AIR CONDITIONING COMPRESSOR WAS DISABLED WHICH CAUSED THE VAN TO BECOME EXCESSIVELY HOT AND THE PERSON INSIDE ... Read more

1 injured

Incident date: Jul 3, 2011

I REPLACED THE FUEL FILTER ABOUT 6 MONTHS AGO AND PUT ABOUT 6 MONTHS AGO. WE WERE GOING TO CHURCH AND THE VAN QUIT ON ME. I PULLED OFF TO THE SIDE OF THE ROAD AND COULD SMELL GAS. GAS WAS LEAKING ALMOST ONTO THE MUFFLER. THIS COULD HAVE BEEN CATASTROPHIC. THE FUEL LINE SHOULDN'T BE RUNNING SO C... Read more

Incident date: Apr 2, 2011

EVENTS LEADING TO FAILURE: RUSTY MCPHERSON STRUT TOWER ATTACHMENT POINTS, A WIDESPREAD PROBLEM WITH CERTAIN CHRYSLER AUTOS. THE PART THAT RUSTS OUT IS PART OF THE CAR'S REINFORCED UNIBODY SHEET METAL. BOTH THE FRONT LEFT AND FRONT RIGHT STRUT TOWERS ARE RUSTED, BUT THE LEFT (DRIVER'S SIDE) CRACKED... Read more

Incident date: Apr 2, 2011

Incident date: Mar 26, 2011

ENGINE SUDDENLY TURNS OFF WHILE ON HIGHWAY, WINDSHIELD WIPERS GO ON AND OFF WITHOUT TURNING SWITCH, USUALLY HAPPENS WHILE LOCKING OR UNLOCKING DOORS. 1997 CHRYSLER TOWN AND COUNTY, ENGINE STOPPED, AND SO DID POWER STEERING WHILE DRIVING AROUND CURVE CAUSING DRIVER TO RUN OFF ROAD INTO FIELD. POSSIBL... Read more

1 injured

Incident date: Sep 1, 2010

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT WAS DRIVING APPROXIMATELY 55 MPH IN RAINY WEATHER WHEN THE STEERING WHEEL BECAME ABNORMALLY STIFF AND DIFFICULT TO TURN. THE DEFROSTER ALSO FAILED AND THE CONTACT EXPERIENCED AN INCREASE IN STOPPING DISTANCE WHEN APPLYING THE BRAKES.... Read more

Incident date: Feb 1, 2010

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY LXI. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE LIGHTS ON THE DASHBOARD WOULD SHUT OFF WITHOUT WARNING, MAKING IT IMPOSSIBLE TO SEE HOW FAST THE VEHICLE WAS TRAVELING. THE DEALER NOR MANUFACTURER WERE NOTIFIED. THE FAILURE WAS NOT D... Read more

Incident date: May 14, 2010

SEAT BELTS DON'T WORK IF YOU PULL THEM OUT AS FAST AS YOU CAN THEY DON'T STOP. EVEN WHILE DRIVING. *TR

Incident date: Oct 15, 2010

TL-THE DRIVER OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE DRIVER BEGAN TO NOTICE THAT ALL OF THE GAUGES ON THE INSTRUMENT PANEL WOULD DROP TO ZERO INTERMITTENTLY. THE FAILURE RECURRED WHILE DRIVING OR WHILE STOPPED. THE CHECK ENGINE LIGHT ALSO BEGAN TO ILLUMINATE ON THE DASHBOARD SO THE VEHICLE WA... Read more

Incident date: Feb 1, 2007

THE STRUT HOUSING ON MY 1997 CHRYSLER TOWN&COUNTRY ARE BOTH RUSTING AND WILL SOON RENDER MY VAN INOPERATABLE. THE PASSENGER SIDE IS THE WORST AND THERE BOTH GETTING WORSE. I WILL BE IN DANGER IF I CONTINUE TO DRIVE IT.

Incident date: Dec 20, 2009

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. AFTER STARTING THE VEHICLE, THE CONTACT NOTICED THAT THE INSTRUMENT PANEL NO LONGER FUNCTIONED. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 163... Read more

Incident date: Dec 20, 2009

Incident date: Aug 25, 2009

TL* THE CONTACT OWNS A 1997 CHRYSLER TOWN & COUNTRY. WHILE TRAVELING AT SPEEDS OF 30 MPH DURING RAINY WEATHER, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE TIMING BELT WAS REPLACED, HOWEVER THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 196,000 AND THE CUR... Read more

Incident date: Mar 15, 2009

I TURNED ON THE IGNITION AND I HAVE NO INSTRUMENT GAUGES WORKING ON THE DASH ALSO THE SERVICE ENGINE LIGHT AND ABS LIGHTS ARE ON. I WENT TO A SERVICE TECH AND HAD THE DASH DISPLAY REPLACED, THE COMPUTER AND THE TRANSMISSION CONTROL MODULE REPLACED AND STILL HAVE THE SAME PROBLEM. CAN YOU HELP? *TR

Incident date: Aug 3, 2008

MY MOTHER WAS DRIVING A 1997 CHRYSLER TOWN & COUNTRY MINI-VAN WHEN SHE STOPPED TO PICK UP YARD SALE SIGNS. WHEN SHE STOPPED THE VEHICLE AND PLACED IT PARK, SHE EXITED THE VAN AND STARTED WALKING TOWARDS THE REAR OF THE VAN WHEN IT SELF-SHIFTED INTO REVERSE, KNOWN AS THE PARK-TO-REVERSE DEFECT. THE ... Read more

1 deaths

Incident date: Jan 10, 2009

1997 CHRYSLER T&C VAN REPEATEDLY LOSES ALL DASH GAUGES SO YOU CAN NOT TELL HOW FAST YOU ARE GOING ETC.. ABS LIGHT AND SERVICE ENGINE SOON LIGHT COME ON. NO REMEDY AS OF YET . HAD ONE MECHANIC TELL ME IT WAS THE BODY CONTROL MODULE BUT IT WOULD COST OVER $900 TO REPLACE{AND THAT MIGHT NOT FIX THE P... Read more

Incident date: Dec 19, 2008

HARD APPLICATION OF BRAKES. *TR

Incident date: Dec 6, 2008

I HIT A POTHOLE AND THE AIRBAGS DEPLOYED. *TR

2 injured

Incident date: Jun 14, 2008

TL*THE CONTACT OWNS A 1997 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT SOMETHING UNDER THE VEHICLE WAS MAKING A GRATING SOUND. SHE COULD FEEL AND HEAR A POPPING SOUND WHEN THE ACCELERATOR AND BRAKE PEDALS WERE DEPRESSED. SHE BELIEVES THE VEHICLE IS UNSAFE TO DRIVE. THE CURRENT AND FAILURE... Read more

Incident date: May 15, 2008

I FEEL THERE IS A DEFECT IN THE 1997 CHRYSLER MINI VAN SHOCK TOWER. I BROUGHT MY CAR IN TO BE LOOKED AT BECAUSE IT WAS RIDING ROUGH IN THE FRONT END. THE DEALERSHIP REPLACED THE STRUTS 7/13/04 AT 107,819 MILES. ON 11/19/04 I HAD THE FRONT END REALIGNED AT, BECAUSE IT WASN'T HANDLING POORLY. THE... Read more

Incident date: Nov 1, 2007

WHEN YOUR SERPENTINE BELT BREAKS, IS REPLACED BECAUSE OF DAMAGE OR WEAR OR JUST FALLS OFF THE PULLEYS WHEN YOU GO THROUGH WATER PUDDLES... THEN YOU MUST REPLACE THE BELT TENSIONER AS WELL AS THE BELT TO REDUCE FUTURE PROBLEMS... I HAVE A 1997 T & C AND HAVE JUST RECENTLY REPLACED THE BELT TENSIONER ... Read more

Incident date: Apr 8, 2008

I HAVE 1997 DODGE TOWN AND COUNTRY VAN AND EVERY TIME IT RAINS THE SERPENTINE BELT POPS OFF. DODGE TOLD ME THAT THIS IS A KNOWN PROBLEM AND THERE IS NO SURE WAY OF RESOLVING IT. THIS IS VERY DANGEROUS BECAUSE THERE IS NO POWER STEERING ONCE THE BELTS POPS OFF. *TR

Incident date: Dec 14, 2007

ENGINE BELT SQUEAK/FAILURE/FALLING OFF. REPLACE BELT. *TR

Incident date: May 13, 2006

AS WE WERE DRIVING DOWN THE EXPRESSWAY ONE DAY THE GAUGES ALL FROZE FOR ABOUT 3 DAYS AND FROM THAT MOMENT ON THE LOCKS LOCK AND UNLOCK WHILE THE CAR IS IN MOTION, IT IS A CONTINUOUS THING EVERY TIME WE GET IN THE VEHICLE. MY WIFE WAS DRIVING ONEDAY AND THE DOORS UNLOCKED ON HER AND THE DRIVER DOOR S... Read more

Incident date: May 13, 2006

Incident date: Mar 2, 2007

SINCE WE PURCHASED THIS VAN IN 2001 WE HAVE HAD A PROBLEM WITH IT NOT WANTING TO RUN, AT FIRST IT WAS INTERMITTENT, BUT NOW IT IS JUST SITTING AT THE SHOP. WE HAVE TAKEN IT IN TO THE DEALER 6 TIMES, AND TO 2 OTHER MECHANICS 4 TIMES AND FINALLY MAY HAVE FOUND THAT IT IS THE BODY CONTROL MODULE. WE ... Read more

Incident date: Mar 2, 2007

Incident date: Feb 15, 2007

CHRYSLER LXI MINIVAN -- 1997 -- AIRBAG, HORN FAILURE [CLOCKSPRING?] -- REPORTED BY MANY AS A COMMON ISSUE. CAR HAS ABOUT 52,000 MILES. ENGINE WAS REPLACED (SHORT BLOCK) AT 13,000 MILES. *NM

Incident date: Feb 15, 2007

CHRYSLER LXI MINIVAN -- 1997 -- AIRBAG, HORN FAILURE [CLOCKSPRING?] -- REPORTED BY MANY AS A COMMON ISSUE. CAR HAS ABOUT 52,000 MILES. ENGINE WAS REPLACED (SHORT BLOCK) AT 13,000 MILES. *NM

Showing 50 of 546 complaints.

Technical Service Bulletins — 1997 CHRYSLER TOWN AND COUNTRY

157 manufacturer communications from 145 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
162000 STRUCTURE:BODY	11
350000 EQUIPMENT	10
061000 ENGINE AND ENGINE COOLING:ENGINE	9
110000 ELECTRICAL SYSTEM	8
160000 STRUCTURE	7
103000 POWER TRAIN:AUTOMATIC TRANSMISSION	5
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER	5
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE	5

110000 ELECTRICAL SYSTEM

Charging System, Battery Diagnostic Tools and Warranty This information only bulletin discusses using the correct test equipment for testing batteries and charging systems, and also warranty reimbursement when battery replacements are nece

350000 EQUIPMENT

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

350000 EQUIPMENT

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

160000 STRUCTURE

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

350000 EQUIPMENT

Repair Parts Used For Structural Repairs This bulletin involves discussing FCA US LLC position with regard to structural repair parts usage.

160000 STRUCTURE

Use of Salvage/Recycled Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of recycled or salvage parts.

160000 STRUCTURE

Use of Aftermarket Parts This bulletin involves discussing FCA US LLC position with regard to collision repair industry awareness regarding the use of aftermarket parts.

114000 ELECTRICAL SYSTEM:WIRING

Return: Wiring Assy - Engine You have been identified as either having stock, or have stock in transit to your dealership. Please return stock packaged before 2016/07/31 (31 July, 2016)of follow ing part numbers:68176457AF, 68176459AF. P

350000 EQUIPMENT

Inspect and Return: Trim Cover Assy - A-Pillar Rt/Lt You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part numbers: 1ZA04DX9AE, 1ZA05DX9AE. See attachments for id

350000 EQUIPMENT

05182535AD - Lamp Assy ?Tail Light LT You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 05182535AD . See attachments for identifying suspect stock. Pl

120000 LIGHTING (PWS)

350000 EQUIPMENT

CBXDP361AA Return: Spacer Kit - Visor You have been identified as either having stock, or have stock in transit to your dealership. Please return stock of part number CBXDP361AA. Replacement part number is CBXDP361AB w hich is in stock a

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Operations Newsletter Updates from Warranty Operations

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Return: Lamp Assy - CHMSL& Cargo Light You have been identified as either having stock, or have stock in transit to your dealership. Please return all stock of follow ing part numbers:55372082AE, 55372082AD, 55372082AC, 55372082AB, 553720

110000 ELECTRICAL SYSTEM

Inspect and Return: Solenoid Module - Transmission You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of follow ing part numbers:52120000AA, 52119435AF, 05078709AB. S

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

1NT30XDVAC - Inspect and Return: Panel - Instrument Panel You have been identified as either having stock, or have stock in transit to your dealership. Please return suspect stock of part number 1N T30XDVAC. See attachments for identifyin

110000 ELECTRICAL SYSTEM

P/N CBSZR068AA: Inspect & Return: Module Kit - Occupant Restraint You have been identified as either having stock, or have stock in transit to your dealership. Please return part number CBSZR068AA as per the QIR attached. Replacement par

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Operations Newsletter Updates from Warranty Operations

060000 ENGINE AND ENGINE COOLING

Valve Body. These may cause over drive cycling.

350000 EQUIPMENT

Valve Body. These may cause over drive cycling.

350000 EQUIPMENT

Child Seat Tether Anchor Installation This bulletin describes procedures to install Child Seat Tether Anchors based on Customer Request. Retrofits are subject to part availability. Vehicles in the following list that are marked **** for th

592000 CHILD SEAT:TETHER: CONNECTOR/CLIP (SECURES TOP OF CHILD SEAT TO VEHICLE)

160000 STRUCTURE

82212076, 82203694 - Fabric Cleaner This "fabric cleaner" is not intended for sale in California, the otc states (Connecticut, Delaware, Massachusetts, Maine, New Hampshire, New Jersey, New York, Pennsylvania, Virginia, and Washington dc

040000 SERVICE BRAKES, AIR

SNOW/WATER INGESTION INTO REAR BRAKE DRUM. *KB

034400 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM

SNOW/WATER INGESTION INTO REAR BRAKE DRUM. *TT

034400 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM

SNOW/WATER INGESTION INTO REAR BRAKE DRUM. *TT

010000 STEERING

POP/TICK SOUND IN STEERING WHEEL AREA. *TT

162000 STRUCTURE:BODY

COSMETIC CORROSION OR PERFORATION AT UPPER STRUT TOWER/S USUALLY BETWEEN THE STRUT AND UPPER LOAD PATH BEAM INNER PANEL (INNER FENDER). *TT

034400 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM

SNOW/WATER INGESTION INTO REAR BRAKE DRUM. *YD THIS BULLETIN SUPERSEDES 05-001-02 DATED MARCH 4, 2002. *TT

140000 AIR BAGS

CONCERNS WITH THE AIR BAG WARNING INDICATOR LAMP ON INTERMITTENTLY OR CONSTANTLY. *TT

980000 UNKNOWN OR OTHER

FLASH PROGRAMMING FAILURE RECOVERY. *SLC

135200 VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

SUBJECT REGARDING OUTSIDE REARVIEW MIRROR GLASS REPLACEMENT. *SLC

011000 STEERING: STEERING WHEEL/HANDLE BAR

EXPERIENCING A POP/TICK SOUND HEARD COMING FROM THE STEERING WHEEL AREA WHILE THE VEHICLE IS IN MOTION. *TT

103600 POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES

SUBJECT REGARDING TRANSMISSION OIL COOLER LINE HOSE CLAMP SERVICE. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

SUBJECT REGARDING CAMSHAFT / BEARING SERVICE. *TT

135200 VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

SUBJECT REGARDING OUTSIDE REARVIEW MIRROR GLASS REPLACEMENT. *TT

021000 SUSPENSION:FRONT

EXPERIENCING A SQUAWK / CREAK / GROAN SOUND FROM FRONT SUSPENSION WHILE DRIVING OVER ROUGH / BUMPY ROADS. *TT

110000 ELECTRICAL SYSTEM

SUBJECT REGARDING AIRBAG / CLOCK SPRING SERVICE FOR VARIOUS MODELS INCLUDING 2002 MODEL YEAR JEEP LIBERTY. *TT

350000 EQUIPMENT

SUBJECT REGARDING GENERIC SCAN TOOL (GST), PUBLICATION NO. 81-170-00008 PROVIDED WITH THIS TECHNICAL SERVICE BULLETIN TO PROVIDE REFERENCE INFORMATION WHEN USING GENERIC SCAN TOOL ON OBDII VEHICLES. *TT

034500 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC

A CONDITION MAY EXIST WHERE A LOW FREQUENCY HOWL / MOAN NOISE IS HEARD FROM THE REAR BRAKE AREA DURING LOW SPEED AND / OR LOW SPEED TURNS SUCH AS A PARKING LOT MANEUVER, WITH NO BRAKE PEDAL PRESSURE APPLIED. *TT

034430 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM

ON SOME VEHICLES, WHILE DRIVING THROUGH DEEP OR BLOWING SNOW / WATER, THE SNOW / WATER MAY ENTER THE REAR BRAKE DRUMS CAUSING RUST TO DEVELOP ON THE REAR BRAKE DRUM AND SHOE FRICTION SURFACES. THIS CONDITION CAN LEAD TO TEMPORARY FREEZI

110000 ELECTRICAL SYSTEM

SUBJECT REGARDING WIRE SPLICE REPAIRS. *SB

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

SUBJECT REGARDING OUTSIDE MIRROR GLASS REPLACEMENT. *TT

980000 UNKNOWN OR OTHER

INFORMATION ON SERVICE PUBLICATION UPDATES. *JB

220000 SEATS

SUBJECT REGARDING CHILD SEAT TETHER ANCHORS. *TT

162300 STRUCTURE:BODY:DOOR

EXPERIENCING A CHATTER SOUND COMING FROM THE SLIDING DOOR POWER LOCK ACTUATOR(S) WHEN THE POWER LOCK FEATURE IS REPEATEDLY ACTIVATED. *TT

140000 AIR BAGS

SUBJECT REGARDING NON-DEPLOYED AIRBAG HANDLING PROCEDURES. *TT

162000 STRUCTURE:BODY

A CONDITION EXIST WHERE THE ROOF PANEL SURFACE EXHIBITS WAVINESS OR DEPRESSION(S) NEAR THE FRONT OF THE CHARACTER FEATURES OR SKID STRIP FOR ROOF RACK EQUIPPED VEHICLES. *TT

162000 STRUCTURE:BODY

THIS BULLETIN CONTAINS PROCECURES TO REMOVE WAVINESS OR DEPRESSIONS FROM THE ROOF PANEL SURFACE. *TT

220000 SEATS

SUBJECT REGARDING CHILD SEAT TETHER ANCHORS. *TT

114000 ELECTRICAL SYSTEM:WIRING

THIS BULLETIN PROVIDES A REVISED WIRE SPLICE PROCEDURE AND RELATED PARTS. *TT

010000 STEERING

A CONDITION WHERE A CLICK / RATTLE SOUND MAY BE HEARD COMING FROM THE AREA OF THE STEERING WHEEL WHILE THE VHICLE IS IN MOTION. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

SUBJECT REGARDING MISDIAGNOSED LEAK DETECTION PUMP SYSTEMS WITH DIAGNOSTIC TROUBLE CODES P1494, P0442 P0455, OR P0456. *TT

061000 ENGINE AND ENGINE COOLING:ENGINE

CONCERNS WITH THE PCV VALVE FREEZING UNDER EXTREMELY COLD CONDITIONS. *TT

034430 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DRUM:DRUM

INFORMATION REGARDING SNOW / WATER ENTERING THE REAR BRAKE DRUMS. *TT

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

VEHICLE OPERATOR MAY COMPLAIN OF POOR AM RADIO RECEPTION. *TT

145000 AIR BAGS:ON-OFF SWITCH ASSEMBLY

DAIMLERCHRYSLER CORPORATION IS NOW OFFERINB AIRBAG ON / OFF SWITCHES FOR SELECTED VEHICLES. *TT

051100 PARKING BRAKE:CONVENTIONAL:MECHANICAL

INFORMATION ON REAR WHEEL PARK BRAKE ACTUATOR / LEVER SERVICE. *TT

162000 STRUCTURE:BODY

SUBJECT ON THE CHILD SEAT TETHER ANCHORS. *MJS

116100 ELECTRICAL SYSTEM:IGNITION:SWITCH

INFORMATION REGARDING THE IGNITION SWITCH HOUSING SERVICE. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

THIS BULLETIN ANNOUNCES THE AVAILABILITY AND INSTALLATION OF A RESUABLE AUTOMATIC TRANSMISSION OIL PAN GASKET. *TT

220000 SEATS

INFORMATION ON CHILD SEAT TETHER ANCHORS. *TT

180000 VEHICLE SPEED CONTROL

CONCERNS WITH SPEED CONTROL WHICH DOES NOT MAINTAIN SET SPEED WHILE CLIMBING A GRADE. *TT

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

THIS BULLETIN EXPLAINS THE OPERATION AND APPLICATION OF THE LEAK DETECTION PUMP (LDP) MONITOR TEST. *TT

162000 STRUCTURE:BODY

EXPERIENCING TICK TYPE NOISE AT TOP OF LEFT B-PILLAR. *TT

061110 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS

CONCERNS WITH SERPENTINE BELT SLIPPING OFF IDLER PULLEY. *TT

190000 TIRES

SUBJECT PERTAINING TO SMOOTH ROAD HIGH-SPEED VIBRATION OR SHAKE CONDITION. *TT

190000 TIRES

CUSTOMER MAY COMPLAIN OF LOW SPEED TIRE WOBBLE. *TT

180000 VEHICLE SPEED CONTROL

CONDITIONS WITH INTERMITTENT LOSS OF SPEED CONTROL. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

SUBJECT REGARDING REUSABLE AUTOMATIC TRANSMISSION OIL PAN GASKET. *TT

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

CONCERNS WITH SAGS / HESITATION / STUMBLE / START & STALL, A/C BUMP IMPROVEMENTS, ADDITION OF LEAK DETECTION PUMP (LDP) MONITOR TEST. *TT

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

SERVICE AND PARTS INFORMATION ON 1999 RUNNING CHANGES TO TRANSMISSION RANGE SENSOR (TRS) *TT

162300 STRUCTURE:BODY:DOOR

CONCERNS WITH FRONT AND / OR SLIDING DOOR POWER LOCK MOTORS MAKING A WHIRLING NOISE. *TT

162000 STRUCTURE:BODY

SUBJECT PERTAINING TO A TICKING TYPE NOISE AT TOP OF LEFT B-PILLAR. *TT

145000 AIR BAGS:ON-OFF SWITCH ASSEMBLY

SUBJECT REGARDING AIRBAG ON - OFF SWITCHES. *YC

110000 ELECTRICAL SYSTEM

SUBJECT ON MEMORY POWER SEAT TRAVEL RANGE. *YC

061000 ENGINE AND ENGINE COOLING:ENGINE

SUBJECT REGARDING OIL SEEPAGE AT CAM POSITION SENSOR / MISINTERPRETED HEAD GASKET LEAK. *YC

131000 VISIBILITY:WINDSHIELD

WINDNOISE AROUND FRON DOOR GLASS, ESPECIALLY AT TOP OF THE B PILLAR. *AK

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

SOME VEHICLES MAY EXHIBIT A CONDITION WHERE THE POWERTRAIN CONTROL MODULE (PCM) RESETS WHILE THE CUSTOMERS IS DRIVING THE VEHICLE. *AK

061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

VEHICLE EXPERIENCING A TICKING NOISE WHILE AT IDLE FROM ENGINE. *YC

061000 ENGINE AND ENGINE COOLING:ENGINE

A NEW MULTI-LAYER STEEL ( MLS ) HEAD GASKET HAS BEEN DEVELOPED AND IS BEING IMPLEMENTED INTO PRODUCTION VEHICLES. *YC

063000 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM

SUBJECT REGARDING I/M ( INSPECTION MAINTENANCE ) TESTING - OBD II "CARB" READINESS MONITOR INFORMATION. *YC

105000 POWER TRAIN:DRIVELINE

RIGHT SIDE HALF SHAFT CV BOOT IS MADE OF A SPECIAL HIGH TEMPERATURE RESISTANT MATERIAL THAT CAN SHOW HEAVY GREASE SEPAGE-ENOUGH TO FORM DROPLETS ON THE BOOT CONVOLUTES. *AK

105200 POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT

RIGHT SIDE HALF SHAFT CV BOOT IS MADE OF A SPECIAL HIGH TEMPERATURE RESISTANT MATERIAL THAT CAN SHOW HEAVY GREASE SEPAGE-ENOUGH TO FORM DROPLETS ON THE BOOT CONVOLUTES. *AK

162000 STRUCTURE:BODY

SUBJECT ON FLASH PROGRAMMING FAILURE RECOVERY. *YC

145000 AIR BAGS:ON-OFF SWITCH ASSEMBLY

SUBJECT REGARDING THE AIRBAG ON-OFF SWITCHES. *YC

010000 STEERING

A "HONK" OR SQUEAL NOISE DURING PARKING LOT MANEUVERS. *YC

022000 SUSPENSION:REAR

RATTLE NOISE FROM REAR OF THE VEHICLE WHEN DRIVING OVER ROAD BUMPS. *AK

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

EXHIBITING A MOANING AND GROANING SOUND ACCOCIATED WITH A/C COMPRESSOR OPERATION. *YC

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

FRONT WINDSHIELD WIPERS SELF-ACTIVATE WHILE DRIVING OR WILL NOT TURN OFF. *YC

357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER

SUBJECT REGARDING A/C SUCTION AND / OR DISCHARGE LINE REQUIRES REPLACEMENT DUE TO CRACKING AT OR NEAR COMPRESSOR. *AK

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

WINDSHIELD WIPERS SELF-ACTUATE WHILE DRIVING OR WILL NOT TURN OFF. *AK

106000 POWER TRAIN:AXLE ASSEMBLY

INFORMATION ON DIAGNOSTIC / DRIVEABILITY IMPROVEMENTS, TRANSAXLE THAT INCORPORATES A TRANSMISSION RANGE SENSOR (TRS) ONLY. REDUCES A SHUDDER CONDITION THAT MAY BE EXPERIENCED DURING LIGHT THROTTLE 1-2 UPSHIFT. *AK

162000 STRUCTURE:BODY

SYMPTOMS WITH ROOF RACK RATTLES AT HIGHWAY SPEEDS. *YC

061000 ENGINE AND ENGINE COOLING:ENGINE

SUBJECT ON LABOR OPERATION TIME CHANGE FOR DOMESTIC 2.OL DOHC AND 2.4L HEAD GASKET REPLACEMENT. *YC

162000 STRUCTURE:BODY

INFORMATION ON BODY CONTROL MODULE (BCM) REPLACEMENT. *YC

020000 SUSPENSION

*DURING LOW SPEED VEHICLE EXPERIENCES SIDE TO SIDE OSCILLATION/WOBBLE WHILE DRIVING BETWEEN 10-45MPH. *AK

Showing 100 of 157 bulletins.

NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2016

Sliding Doors Inoperative

The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more

PE — Closed — Model Year: 2014

Interior Vehicle Fire

On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the... Read more

DP — Closed — Model Year: 2008

Totally Integrated Power Module Failure

In a letter dated August 21, 2014, the Center for Auto Safety (CAS) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged failures associated with the Totally Integrated Power Module (TIPM) installed in Chrysler SUV?s, trucks, and vans be... ginning in the 2007 model year. The petitioner alleges that TIPM defects may result in engine stall, airbag non-deployment, failure of fuel pump shutoff resulting in unintended acceleration, fire, and other symptoms. On September 25, 2014, the Office of Defects Investigation (ODI) opened DP14-004 to evaluate the petition for a grant or deny decision. ODI analyzed complaint data provided by CAS as well as complaints submitted to ODI from consumers. In total, there were 296 complaints submitted by the petitioner in the original petition and five supplements, including 271 complaints related to the subject vehicles equipped with TIPM-7. Approximately 3 percent of CAS complaints are related to vehicles equipped with TIPM-6 and ODI?s review of these complaints did not identify any safety defect trends. ODI conducted a detailed review of complaints narratives submitted by CAS and consumers including careful analysis of vehicle repair histories, warranty claims obtained from the manufacturer and any available Customer Assistance Inquiry reports (CAIR). Analysis of the field data indicated that MY2011-2013 Jeep Grand Cherokee and Dodge Durango vehicles exhibited significantly higher complaint rates related to fuel pump relay (FPR) failures than other subject vehicles. In a September 3, 2014 letter to NHTSA, Chrysler submitted a Defect Information Report (DIR) identifying a defect in the FPR within the TIPM-7 which can result in a no start or stall condition in approximately 188,723 model year (MY) 2011 Jeep Grand Cherokee (WK) and Dodge Durango (WD) vehicles manufactured from January 5, 2010 through July 20, 2011 (14V-530).In a February 24, 2015 letter, Chrysler submitted a second DIR expanding the scope of the FPR defect condition to include an additional 338,216 MY 2012 through 2013 Jeep Grand Cherokee vehicles manufactured from September 17, 2010 through August 19, 2013 and MY 2012 through 2013 Dodge Durango vehicles manufactured from January 18, 2011 through August 19, 2013 (15V-115).ODI analysis of the CAS allegations of TIPM defects resulting in stall while driving, airbag non-deployment, unintended acceleration, fire and other faults identified a single defect condition related to 1 of over 60 different circuits in the TIPM assembly. The most common effect of this defect condition, related to the fuel pump relay, was a no-start concern, but it could also result in stall while driving (76 complaints). No valid evidence was presented in support of claims related to airbag non-deployment, unintended acceleration or fire resulting from TIPM faults and these claims were found to be wholly without merit based on review of the field data and design of the relevant systems and components.Except insofar as the petitioner's contentions relate to the defect condition addressed by the Chrysler recalls, the factual bases of the petitioner's contentions that any further investigation is necessary are unsupported. In our view, additional investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists or a NHTSA order for the notification and remedy of a safety-related defect as alleged by the petitioner at the conclusion of the requested investigation. Therefore, in view of the need to allocate and prioritize NHTSA's limited resources to best accomplish the agency's safety mission, the petition is denRead more

DP — Closed — Model Year: 2003

Engine Stall After Refueling

This defect petition evaluates July 7, 2014 allegations from an owner of a model year (MY) 2007 Dodge Grand Caravan minivan that engine stall occurs in these vehicles without warning after refueling.The petitioner's vehicle is a Chrysler RS platform minivan.The RS platform includes MY 2003 through 2... 007 Dodge Grand Caravan, Dodge Caravan, Chrysler Town and Country and Chrysler Voyager minivans.NHTSA evaluated the petition by analyzing consumer complaints submitted to the Agency, analyzing field data, reviewing technical information provided in Chrysler's response to an Agency information request and testing an RS minivan identified by its owner as experiencing post-refuel engine stalls.After completing this evaluation, NHTSA has concluded that further investigation is unlikely to result in a finding that a defect related to motor vehicle safety exists.The stalls occurring in these vehicles only occur immediately after filling up the fuel tank and happen at low engine speeds. The failure rate is low, even after 8 to 13 years of the vehicles being in service, and there are no reports of crashes or injuries resulting from the stall condition.In the Agency's view, additional investigation is unlikely to result in finding the existence of a safety-related defect in the subject vehicles.Given the need to allocate and prioritize NHTSA's limited resources to best accomplish the Agency's safety mission, the petition is denied.This action does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will take further action if warranted by future circumstances. More details concerning our review can be found in the Federal Register Notice for this action.The following 161 VOQs are included in the petition evaluation: 10209242, 10229468, 10240708, 10260923, 10275939, 10276532, 10296487, 10298175, 10328669, 10330144, 10346517, 10349789, 10354758, 10363689, 10372112, 10372368, 10372514, 10378031, 10379764, 10382938, 10387448, 10394063, 10398877, 10413918, 10418652, 10420924, 10427063, 10437525, 10445392, 10446902, 10470028, 10471249, 10473733, 10502231, 10503114, 10504260, 10509862, 10511988, 10512120, 10512385, 10512650, 10513147, 10538154, 10549841, 10551763, 10555188, 10555418, 10556754, 10565367, 10574012, 10574398, 10586555, 10587212, 10587559, 10593433, 10607841, 10607913, 10608922, 10615810, 10622468, 10628141, 10632112, 10632128, 10632172, 10632175, 10632231, 10632262, 10632266, 10632270, 10632305, 10632316, 10632326, 10632370, 10632385, 10632399, 10632492, 10632542, 10632765, 10632833, 10632928, 10633197, 10633281, 10633409, 10633421, 10633483, 10633507, 10637752, 10637804, 10637950, 10637975, 10638032, 10638289, 10638290, 10638401, 10638968, 10639218, 10639623, 10641157, 10641603, 10641614, 10641836, 10644339, 10644705, 10649713, 10649895, 10649932, 10650313, 10652590, 10653147, 10653783, 10654533, 10655226, 10658900, 10659679, 10660320, 10662588, 10662645, 10662662, 10663473, 10667056, 10667437, 10668081, 10668094, 10668131, 10668612, 10668969, 10668970, 10669584, 10669678, 10669729, 10669775, 10669866, 10669895, 10669992, 10670422, 10670506, 10676348, 10676732, 10677120, 10679795, 10679934, 10680057, 10680290, 10680342, 10680714, 10681512, 10682584, 10682906, 10683022, 10683114, 10683549, 10683620, 10683697, 10683743, 10689898, 10690761, 10691284, 10691556, 10691751, 10693061, 10694300Read more

RQ — Closed — Model Year: 2008

Air Bag Non-Deployment/Engine Stall

In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more

EA — Closed — Model Year: 2005

Loss of headlight illumination

The subject vehicle (SV) population includes MY 2005-2006 vehicles built between March 2004 and December 2005 manufactured with a TRW supplied headlight switch assembly (HSA).The HSA was the primary focus of the investigation; earlier and later vehicles utilized different HSAs.Consumers complain tha... t the headlights in the subject vehicles do not illuminate when the HSA is turned on, or that the headlights extinguish while on (subject failure).No other driving lights are affected.The front marker, tail, and instrument lamps operate.Also, the high beams can be illuminated by holding the turn signal stalk in the up position.As reported by consumers, turning the HSA off and on typically corrects the failure.Initially the failures occur infrequently but they become progressively more frequent with age.Chrysler has indicated its intention to offer of an extended lifetime warranty on the HSA, so that consumers with this problem can have their HSA replaced at no charge when they begin experiencing the subject failure.Commencing sometime in early 2013, Chrysler will send letters to SV owners notifying them of the lifetime warranty.The SV headlight system design is essentially the same as that described in EA 05-009, which involved headlight anomalies in earlier model Chrysler minivans; refer to it to for additional information.The subject failure is caused by friction between the plastic cam and metal surfaces of the electrical contacts in the HSA, which results in the production of plastic particles (debris).Analysis shows that debris can collect on the electrical contact that controls the headlights, resulting in an open circuit and preventing the headlights from turning on.Subsequent operation of the HSA may temporarily displace the debris, at which time the headlights operate correctly.Lubricant was applied to the plastic cam beginning in December 2005, reducing debris production.Consequently, subsequent failure levels were lower.The report counts shown above include only those that involve the subject failure.Reports involving other failure modes which were identified have not been included either because they were not safety related, or if they were safety related, because there was no defect trend.The single crash event listed in the Failure Report Summary Table above involved a deer strike allegedly due to loss of headlights in February 2006.No injuries were reported in this crash.An April 2004 non-crash incident (?Other? above) involved a momentary loss of headlights.The consumer drove into a ditch, and one minor injury was alleged. The subject vehicles experienced a 2.2% warranty claim rate.While standing alone this would appear to be significant, a portion of these warranty claims likely involve other problems with the HSA unrelated to the subject failure.In view of the on road experience of drivers in rapidly restoring headlight illumination by turning the headlight switch off and on again, the rate and particularly the recent trend in problems with the switch, and Chrysler?s extended lifetime warranty coupled with the owner notification of that extended warranty, further investigation does not appear to be warranted.Accordingly, the investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.Details on Chrysler?s lifetime HSA warranty extension for the SV population will be available in the public file for this investigation.Read more

PE — Closed — Model Year: 2005

Loss of Headlight Illumination

To date, ODI has interviewed several complainants who confirmed that the headlights fully extinguish, and remain extinguished, on an intermittent basis.In most cases this occurred while the vehicle was in motion.The occurrences do not show a repeatable pattern, and the problem occurs at a low freque... ncy, typically one or more weeks between failures.For this reason most complainants have not attempted diagnosis or repair of the problem, so the cause is unknown, and the problem continues to occur.In the cases where repairs have been attempted, which consisted mainly of headlight switch and body control module replacements, mixed success is reported.In interviews complainants advised ODI that they can usually toggle the headlight switch, or turn on the high beams by actuating the column stalk (pulling it upward), when the headlights unexpectedly turn off.Complainants report that toggling the switch is usually effective, and the high beams have always been available when the column is used.During the course of the interviews ODI was able to obtain a few suspect headlamp switches for further evaluation.No verifiable crashes or injuries have been identified in the vehicle owner complaints (VOQs).Chrysler notes that its complaints also include allegations of dimming or flickering of the headlights in addition to loss of headlamps, and that their analysis of available data indicates a declining trend occurring in the field.Chrysler data reports two alleged crash incidents; one where a consumers vehicle lost forward lighting and struck a deer, and one where a consumer alleged their lighting stopped working, causing them to depart the roadway and drive into a ditch.A minor injury is alleged in this second incident.Both incidents occurred several years ago, and neither allegation has been confirmed by ODI.ODI is upgrading this investigation to an Engineering Analysis (EA11-010) to continue its analysis of the alleged defect and its consequences, which will include additional analysis of consumer reports, their frequency and trend, and Chrysler's technical information for the headlight system and its components.Additionally testing will be conducted to evaluate possible root cause(s) of the alleged defect, and will include analysis of suspect components collected from the field, and/or assessment of subject vehicles that have reportedly experienced the condition.Read more

RQ — Closed — Model Year: 2005

FRONT AIR BAG CRASH SENSOR FAILURE

CHRYSLER WILL REPLACE THE FRAME RAIL-MOUNTED FRONT AIR BAG CRASH SENSORS IN APPROXIMATELY 312,442 MODEL YEAR (MY) 2005 AND 2006 CHRYSLER MINIVANS (RECALL 10V-008).THESE VEHICLES ARE EQUIPPED WITH FRONT CRASH SENSORS WITH ULTRADUR BRAND PLASTIC HOUSINGS AND STEEL BUSHINGS AND WERE BUILT BETWEEN JANUA... Read more

EA — Closed — Model Year: 2005

FRONT AIR BAG CRASH SENSOR FAILURE

DAIMLERCHRYSLER (DCC) WILL REPLACE THE FRAME RAIL-MOUNTED FRONT AIR BAG CRASH SENSORS IN APPROXIMATELY 270,958 MY 2005 DAIMLERCHRYSLER MINIVANS (NHTSA RECALL NO. 07V-192).THESE VEHICLES ARE EQUIPPED WITH FRONT CRASH SENSORS WITH BRASS BUSHINGS AND WERE BUILT BETWEEN APRIL 24, 2003 AND FEBRUARY 2, 20... Read more

PE — Closed — Model Year: 2005

FRONT AIR BAG CRASH SENSOR FAILURE

THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO... Read more

EA — Closed — Model Year: 2001

HEADLIGHT MALFUNCTION

OWNER REPORTS INDICATE ALLEGATIONS OF IMPROPER HEADLIGHT OPERATION OF ONE OR BOTH HEADLIGHTS.SOME REPORT INTERMITTENT OUTAGE OR DIMMING.MANY REPORT THAT THE CONDITION IS RANDOM; IT SOMETIMES DOES NOT REPEAT AND LASTS FOR A VERY SHORT DURATION. A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS ... Read more

PE — Closed — Model Year: 2001

HEADLIGHT MALFUNCTION

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS INVESTIGATION AFTER RECEIVING REPORTS FROM CONSUMERS THAT THEIR HEADLIGHTS WOULD MALFUNCTION IN VARIOUS WAYS FROM FLICKERING TO COMPLETE NON-ILLUMINATION.HEADLIGHT OPERATION IS MONITORED BY THE VEHICLE'S BODY CONTROL MODULE (BCM) AND FRONT CONTRO... Read more

EA — Closed — Model Year: 2001

POWER LIFTGATE LATCH

THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL ... Read more

PE — Closed — Model Year: 2003

POWER LIFTGATE LATCH

THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP... Read more

PE — Closed — Model Year: 2002

SPEAKER FIRE IN THE REAR OF THE VEHICLE

ON JULY 7, 2004, THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED A PRELIMINARY EVALUATION BASED ON CONSUMER COMPLAINTS ALLEGING AN INTERIOR VEHICLE FIRE STARTING IN THE AREA OF THE DRIVER SIDE REAR SPEAKER.DAIMLERCHRYSLER CORPORATION (DCC) INFORMED ODI THAT CONDENSATION FROM THE INSTRUMENT PANEL AI... Read more

EA — Closed — Model Year: 1998

DRIVER AIR BAG CLOCKSPRING FAILURE

THE DRIVER AIR BAG CLOCKSPRING CAN DEVELOP AN OPEN-CIRCUIT CONDITION RESULTING IN NONFUNCTIONAL DRIVER-SIDE FRONTAL AIR BAG, HORN, CRUISE CONTROL (IF EQUIPPED), AND/OR STEERING WHEEL RADIO CONTROL (IF EQUIPPED).IN ITS OCTOBER 5, 2004 LETTER TO NHTSA, DAIMLERCHRYSLER STATED THAT IT WILL CONDUCT A SAF... Read more

PE — Closed — Model Year: 1999

OVERHEATING OF SEAT HEATERS

ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI... Read more

RQ — Closed — Model Year: 1998

DRIVER AIR BAG CLOCKSPRING FAILURE

COMPLAINTS REPORT AIR BAG WARNING LIGHT ILLUMINATES, AND THIS MAY BE ACCOMPANIED WITH A NON-FUNCTIONING HORN AND/OR CRUISE CONTROL (IF EQUIPPED).THIS IS INDICATIVE OF AN OPEN-CIRCUIT CLOCKSPRING FAILURE (RESULTS IN NON-FUNCTIONING DRIVER'S AIR BAG), SIMILAR TO THE FAILURE CONDITION THAT WAS THE SUBJ... Read more

PE — Closed — Model Year: 2002

POWER STEERING HOSE FAILURE

PLEASE SEE ATTACHED REPORT.

PE — Closed — Model Year: 2002

FUEL TANK LEAK

EA — Closed — Model Year: 1996

AIR BAG CLOCKSPRING

There is no summary currently available

PE — Closed — Model Year: 1999

OVERHEATING OF FRONT SEAT HEATERS

ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE

PE — Closed — Model Year: 1996

AIR BAG CLOCKSPRING

There is no summary currently available

RQ — Closed — Model Year: 1993

STEERING WHEEL SEPARATION

There is no summary currently available

RQ — Closed — Model Year: 1996

DC MINIVAN FUEL INJECTOR RAIL LEAK

There is no summary currently available

EA — Closed — Model Year: 1996

POST COLLISION FUEL SYSTEM

PE — Closed — Model Year: 1996

POST-COLLISION FUEL SYSTEM INTEGRITY

There is no summary currently available

EA — Closed — Model Year: 1994

INADVERTENT AIR BAG DEPLOYMENTS

COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.

PE — Closed — Model Year: 1994

INADVERTENT AIR BAG DEPLOYMENTS

COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).

EA — Closed — Model Year: 1992

FRONT WINDSHIELD WIPER

ALLEGED FAILURES OF WINDSHIELD WIPER SYSTEMS

EA — Closed — Model Year: 1991

SAFETY BELT ANCHORAGE FAILURES

There is no summary currently available

PE — Closed — Model Year: 1992

WINDSHIELD WIPER FAILURE

ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE

DP — Closed — Model Year: 1992

WINDSHIELD WIPER FAILURE

CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON... Read more

EA — Closed — Model Year: 1996

FUEL TANK LEAKS

THIS ENGINEERING ANALYSIS WAS OPENED ON JANUARY 31, 1997 BASED ON INFORMATION GATHERED DURING PRELIMINARY EVALUATION (PE), PE96-051. THE PE WAS OPENED ON AUGUST 19, 1996, TO INVESTIGATE ALLEGATIONS OF FUEL LEAKAGE FROM THE AREA WHERE THE FUEL PUMP/SENDING UNIT JOINS THE FUEL TANK.FOR BREVIDY, THIS A... Read more

EA — Closed — Model Year: 1995

INTEGRATED CHILD SEAT BELT LOCKUP

THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.

EA — Closed — Model Year: 1991

ALLEGED REAR LIFTGATE SUPPORT FAILURE

THE RETAINER BOLT OF THE REAR LIFTGATE SUPPORT CYLINDERS MAY SHEAR RESULTING IN SUDDEN COLLAPSE OF THE REAR HATCH DOOR.

EA — Closed — Model Year: 1996

SLIDING DOOR LATCH FAILURE

ANALYSIS OF KNOWN INCIDENTS INDICATES A DECLINING TREND OVER THE LAST FIVE CALENDAR QUARTERS.EXTENSIVE TESTING OF INCIDENT VEHICLES HAS FAILED TO REPRODUCE OCCURRENCES OF FULL LATCH DISENGAGEMENT.NO FAILURE MODE WHICH COULD CAUSE A PROPERLY LATCHED DOOR TO LOSE FULL LATCH ENGAGEMENT WHILE DRIVING HA... Read more

SQ — Closed — Model Year: 1995

INTEGRATED CHILD SEAT BELT LOCKUP

ODI CONTINUES TO RECEIVE COMPLAINTS ALLEGING LATCHING/RETRACTOR MECHANISM PROBLEMS.CHRYSLER'S ASSESSMENT OF THE PROBLEM INDICATES THAT OWNERS OF THE VEHICLES ARE NOT ADHERING TO THE CLEANING REQUIREMENTS FOR THE SEAT.THE SEAT APPEARS TO MALFUNCTION IF CRUMBS OF FOOD OR BEVERAGE RESIDUE ACCUMULATES O... Read more

PE — Closed — Model Year: 1996

FUEL LEAKS FROM THE GAS TANK

ANALYSIS TO DATE INDICATES THAT SOME OF THE SUBJECT VEHICLESCONTINUE TO EXPERIENCE FUEL LEAKS FROM THE FUEL TANK AT THE SENDING UNIT INTERFACE.MOST OFTEN THE LEAK INVOLVES THE O-RING SEAL.

PE — Closed — Model Year: 1996

SLIDING DOOR LATCH FAILURE

CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT... Read more

PE — Closed — Model Year: 1991

ALLEGED REAR LIFTGATE SUPPORT FAILURE

THE RETAINER BOLT OF THE REAR LIFT GATE SUPPORT CYLINDERS MAY SHEER RESULTING IN THE SUDDEN COLLAPSE OF THE REAR HATCH DOOR.

PE — Closed — Model Year: 1991

SAFETY BLT LATCH OPERATION

There is no summary currently available

PE — Closed — Model Year: 1996

FUEL LEAKEAGE FROM ROLLOVER VALVE

There is no summary currently available

EA — Closed — Model Year: 1991

STEERING WHEEL SEPARATION

AFTER AN EXTENSIVE INVESTIGATION AND ANALYSIS, CHRYSLER HAS IDENTIFIED THE DEFECT AS A FATIGUE FAILURE, ORIGINATION IN THE HEAT AFFECTED REGION OF THE PROJECTION WELDS OF THE STEERING WHEEL HUB TO STEERING WHEEL ARMATURE ATTACHMENT.THE HUB IS THE PORTION OF THE STEERING WHEEL ASSEMBLY THAT CONNECTS ... Read more

EA — Closed — Model Year: 1991

ABS BRAKING SYSTEM FAILS

There is no summary currently available

PE — Closed — Model Year: 1991

ABS BRAKING SYSTEM FAILS

There is no summary currently available

EA — Closed — Model Year: 1984

LIFTGATE LATCHES

LIFTGATE LATCHES IN THE SUBJECT VEHICLES HAVE FAILED IN LOW AND MODERATE SPEED IMPACTS RESULTING IN OCCUPANT EJECTIONS, INJURIES, AND FATALITIES.THERE ARE TWO FAILURE MODES ASSOCIATED WITH LATCH FAILURE: FORK BOLT-DETENT LEVER BYPASS, AND INERTIAL UNLATCHING.NHTSA ANALYSES OF CHRYSLER AND PEER MINIV... Read more

PE — Closed — Model Year: 1992

REAR HATCH LATCH FAILURE

There is no summary currently available

PE — Closed — Model Year: 1991

MELTED THROTTLE CABLES

There is no summary currently available

EA — Closed — Model Year: 1992

REAR WINDOW SHATTERING

There is no summary currently available

PE — Closed — Model Year: 1991

ABS CONTROL FAILURE

There is no summary currently available

CHRYSLER TOWN AND COUNTRY — All Years Overview

Complete safety history for the CHRYSLER TOWN AND COUNTRY across all model years (1967–2018).

194 Total Recalls

19,043 Total Complaints

51 Investigations

643 Reported Crashes

428 Reported Fires

41 Reported Deaths

CHRYSLER TOWN AND COUNTRY — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2018	1	0	View
2017	1	2	View
2016	5	664	View
2015	4	504	View
2014	4	880	View
2013	4	930	View
2012	5	863	View
2011	3	1,108	View
2010	5	2,423	View
2009	6	1,081	View
2008	7	2,878	View
2007	2	291	View
2006	4	569	View
2005	7	1,154	View
2004	6	219	View
2003	6	336	View
2002	8	518	View
2001	7	606	View
2000	7	378	View
1999	9	485	View
1998	10	397	View
1997 (current)	9	546
1996	12	1,411	View
1995	4	75	View
1994	6	198	View
1993	10	273	View
1992	10	167	View
1991	10	33	View
1990	4	16	View
1989	2	1	View
1988	2	0	View
1987	2	0	View
1986	3	3	View
1985	2	0	View
1984	2	1	View
1983	0	2	View
1982	1	0	View
1975	2	0	View
1974	1	0	View
1967	1	1	View

Other CHRYSLER Models

Model	Recalls	Complaints
PACIFICA	150	10,200	View
SEBRING	114	4,101	View
300	112	6,460	View
VOYAGER	82	320	View
CIRRUS	53	1,232	View
LEBARON	48	837	View
200	47	6,930	View
NEW YORKER	44	1,035	View