Complaint Statistics
291 total complaints
13 crashes 7 fires 19 injuries
Top Reported Components
| Component | Complaints |
|---|
| FUEL/PROPULSION SYSTEM | 51 |
| ELECTRICAL SYSTEM | 40 |
| ENGINE | 27 |
| STEERING | 17 |
| ENGINE AND ENGINE COOLING | 15 |
| AIR BAGS | 14 |
| SERVICE BRAKES, HYDRAULIC | 12 |
| EXTERIOR LIGHTING | 10 |
| STRUCTURE:BODY | 7 |
| UNKNOWN OR OTHER | 7 |
Incident date: May 5, 2021
The problem appears to be the power module. My van is psychotic. Problem usually occurs when headlights are on, although sometimes AC will also do it. Headlights and/or wipers will randomly turn off (or on, though the off is what is scary and dangerous.) Entire electrical system is unreliable. Somet
... imes engine just shuts off, dash lights randomly blink, TPMS light illuminates randomly when pressure is good. Battery stops charging, although alternator and battery test good. I have had both wipers and headlights fail while driving at night in the rain. I will put a date of two years ago, and the problem still persists. Chrysler no longer sells this part. Vehicle has a lifetime power train warranty, but is a death trap to drive.Read more
Incident date: May 5, 2021
The problem appears to be the power module. My van is psychotic. Problem usually occurs when headlights are on, although sometimes AC will also do it. Headlights and/or wipers will randomly turn off (or on, though the off is what is scary and dangerous.) Entire electrical system is unreliable. Somet
... imes engine just shuts off, dash lights randomly blink, TPMS light illuminates randomly when pressure is good. Battery stops charging, although alternator and battery test good. I have had both wipers and headlights fail while driving at night in the rain. I will put a date of two years ago, and the problem still persists. Chrysler no longer sells this part. Vehicle has a lifetime power train warranty, but is a death trap to drive.Read more
Incident date: Dec 6, 2021
The contact owns a 2007 Chrysler Town and Country. The contact stated that the front brake pads and rotors were worn out. The brake warning indicator light was illuminated. The contact added two ounces of brake fluid. The contact stated that while driving the brake pedal depressed to the floorboard.
... The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 36,000.Read more
Incident date: May 4, 2021
ELECTRICAL SYSTEM SHUT DOWN AND POWER WINDOW FAILURE, DOME LIGHT FAILURE AND REMOTE CONTROL DOOR LOCK/UNLOCK FAILURE
Incident date: May 4, 2021
ELECTRICAL SYSTEM SHUT DOWN AND POWER WINDOW FAILURE, DOME LIGHT FAILURE AND REMOTE CONTROL DOOR LOCK/UNLOCK FAILURE
Incident date: Jul 9, 2020
VEHICLE STALLS AND CUTS OUT ,AFTER FILLING UP TANK. WHILE DRIVING. DANGEROUS. IT IS DOING IT AT OTHER TIMES NOW TOO IT IS STARTING TO DO IT AT A LONGER TIME AFTER FILL UP..
Incident date: Feb 7, 2020
MY GAUGES STARTED GOING CRAZY. THE ABS AND BRAKE LIGHTS CAME ON. THE HEATER AND RADIO WENT OFF WHILE THIS WAS HAPPENING. AT TIMES THE VAN JUST CUT OFF IN TRAFFIC BUT SO FAR I'M ABLE TO START IT UP AGAIN. WAS TOLD BY RICK HENDRICKS CHEVROLET SERVICE DEPT THAT I NEEDED TO AN ALTERNATOR. HAD A NEW
... ALTERNATOR INSTALLED BY B&B AUTOMOTIVE ALONG WITH A TENSIONER. VAN STILL DOING THE SAME THING. ALSO, WHEN THE GAUGES START GOING CRAZY, THEY MAKE A TAPPING/TICKING NOISE. I REPLACED THE BATTERY IN OCTOBER OR NOVEMBER OF LAST YEAR BECAUSE THE VAN AT TIMES DID NOT START.. ON ONE OCCASION WHEN I HAD TROUBLE GETTING IT TO START, THE NEXT DAY I TOOK IT TO GERALD'S TIRES AND BRAKES WHO TOLD ME I NEEDED A BATTERY. THIS MORNING WHEN I APPROACHED A STOP SIGN AND STOPPED, THE VAN CUT OFF BUT FORTUNATELY I WAS ABLE TO START IT UP AGAIN. THIS HAPPENS WHEN THE VAN IS IN MOTION. HAPPENS JUST ABOUT EVERY DAY BECAUSE I DRIVE TO AND FROM WORK. I LIMIT MY TRIPS TO GET GROCERIES OR DO ANY UNNECESSARY DRIVING BECAUSE I'M AFRAID OF THE VAN CUTTING OFF IN TRAFFIC.Read more
Incident date: Feb 7, 2020
MY GAUGES STARTED GOING CRAZY. THE ABS AND BRAKE LIGHTS CAME ON. THE HEATER AND RADIO WENT OFF WHILE THIS WAS HAPPENING. AT TIMES THE VAN JUST CUT OFF IN TRAFFIC BUT SO FAR I'M ABLE TO START IT UP AGAIN. WAS TOLD BY RICK HENDRICKS CHEVROLET SERVICE DEPT THAT I NEEDED TO AN ALTERNATOR. HAD A NEW
... ALTERNATOR INSTALLED BY B&B AUTOMOTIVE ALONG WITH A TENSIONER. VAN STILL DOING THE SAME THING. ALSO, WHEN THE GAUGES START GOING CRAZY, THEY MAKE A TAPPING/TICKING NOISE. I REPLACED THE BATTERY IN OCTOBER OR NOVEMBER OF LAST YEAR BECAUSE THE VAN AT TIMES DID NOT START.. ON ONE OCCASION WHEN I HAD TROUBLE GETTING IT TO START, THE NEXT DAY I TOOK IT TO GERALD'S TIRES AND BRAKES WHO TOLD ME I NEEDED A BATTERY. THIS MORNING WHEN I APPROACHED A STOP SIGN AND STOPPED, THE VAN CUT OFF BUT FORTUNATELY I WAS ABLE TO START IT UP AGAIN. THIS HAPPENS WHEN THE VAN IS IN MOTION. HAPPENS JUST ABOUT EVERY DAY BECAUSE I DRIVE TO AND FROM WORK. I LIMIT MY TRIPS TO GET GROCERIES OR DO ANY UNNECESSARY DRIVING BECAUSE I'M AFRAID OF THE VAN CUTTING OFF IN TRAFFIC.Read more
Incident date: Feb 7, 2020
MY GAUGES STARTED GOING CRAZY. THE ABS AND BRAKE LIGHTS CAME ON. THE HEATER AND RADIO WENT OFF WHILE THIS WAS HAPPENING. AT TIMES THE VAN JUST CUT OFF IN TRAFFIC BUT SO FAR I'M ABLE TO START IT UP AGAIN. WAS TOLD BY RICK HENDRICKS CHEVROLET SERVICE DEPT THAT I NEEDED TO AN ALTERNATOR. HAD A NEW
... ALTERNATOR INSTALLED BY B&B AUTOMOTIVE ALONG WITH A TENSIONER. VAN STILL DOING THE SAME THING. ALSO, WHEN THE GAUGES START GOING CRAZY, THEY MAKE A TAPPING/TICKING NOISE. I REPLACED THE BATTERY IN OCTOBER OR NOVEMBER OF LAST YEAR BECAUSE THE VAN AT TIMES DID NOT START.. ON ONE OCCASION WHEN I HAD TROUBLE GETTING IT TO START, THE NEXT DAY I TOOK IT TO GERALD'S TIRES AND BRAKES WHO TOLD ME I NEEDED A BATTERY. THIS MORNING WHEN I APPROACHED A STOP SIGN AND STOPPED, THE VAN CUT OFF BUT FORTUNATELY I WAS ABLE TO START IT UP AGAIN. THIS HAPPENS WHEN THE VAN IS IN MOTION. HAPPENS JUST ABOUT EVERY DAY BECAUSE I DRIVE TO AND FROM WORK. I LIMIT MY TRIPS TO GET GROCERIES OR DO ANY UNNECESSARY DRIVING BECAUSE I'M AFRAID OF THE VAN CUTTING OFF IN TRAFFIC.Read more
Incident date: Jan 25, 2020
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE FUEL GAUGE REGISTERED EMPTY EVEN THOUGH THE VEHICLE HAD A FULL FUEL TANK. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE SHUDDERED AND STALLED WHILE DRIVING AT APPROXIMATELY 35 MPH. THE LOW OIL LEVEL AND FUEL LOW WARNING
... LIGHTS WERE ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT CALLED THE STATE LINE CHRYSLER DODGE DEALER, LOCATED AT 1001 W 104TH ST, KANSAS CITY, MO 64114, AND WAS TOLD TO CALL THE MANUFACTURER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA HOTLINE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.Read more
Incident date: Jun 8, 2019
I WAS REAR ENDED ON JUNE 8, 2019 WITH MY 3 SMALL GRANDCHILDREN WITH ME. THE TWO IN THE 3RD ROW SEAT WERE IN BOOSTER SEATS PROPERLY INSTALLED. THE REAR END COLLISION WAS HARD ENOUGH TO TOTAL MY CAR AND THE CAR THAT HIT ME. THE SEATBELTS DID NOT LOCK IN THE CRASH AND THE 2ND ROW BELTS DO NOT LOCK E
... ITHER. I THINK CHRYSLER SHOULD RECALL THESE SEAT BELTS IN AT LEAST THE 2007 CHRYSLER TOWN AND COUNTRY. WE WERE STATIONARY ON A CITY STREET IN OMAHA, NE.Read more
Crash
Incident date: Jun 8, 2019
3RD ROW SEAT BELTS DO NOT LOCK IN A ACCIDENT. I WAS REAR ENDED AND HAD 2 BOOSTER SEATS WITH GRANDKIDS IN THEM. THE LAP PORTION LOCKED BUT THE SHOULDER BELTS DID NOT LOCK IN THE ACCIDENT. THIS IS VERY UNSAFE ESPECIALLY FOR CHILDREN. WE WERE ON A BUSY STREET IN OMAHA, NE WHEN THE ACCIDENT HAPPENED
... . HIT FROM THE REAR AT ABOUT 35 MILES PER HOUR OR MORE. ALSO, MY AIR BAG DID NOT DEPLOY AFTER I WAS HIT FROM THE REAR, MY CAR HIT THE PERSON IN FRONT OF ME.Read more
Crash
Incident date: Nov 18, 2018
EVERY TIME I GO TO PUT GAS IN MY VAN IT ACTS LIKE IT IS FULL, IT KEEPS STOPPING. THIS IS GETTING WORSE EVERY TIME, TO THE POINT I AM READY TO TRASH IT BECAUSE NO ONE IN THEIR RIGHT MIND WOULD WANT TO DEAL WITH THIS ESPECIALLY IN WINTER AS I AM NOW. I CAN NO LONGER TELL IF I HAVE A FULL TANK OR NOT.
... I HAVE SEEN OTHER COMPLAINTS ON THIS SAME ISSUE WITH THE SAME YEAR. THIS PROBLEM NEEDS TO BE FIXED. .PLEASE FEEL FREE TO CONTACT ME IF YOU NEED TO KNOW MORE.Read more
Incident date: Mar 7, 2019
**THE VEHICLE STALLS SHORTLY AFTER FILLING UP THE TANK. USUALLY IT STALLS WHILE IN TRAFFIC! ALMOST HAVE CAUSED MANY ACCIDENTS! **IT ALSO NOW WILL NOT ALLOW TO PUMP GAS INTO THE TANK UNLESS IT IS AT THE LOWEST SETTING (20-25 MINUTES FOR A FILL UP).
Incident date: Mar 7, 2019
**THE VEHICLE STALLS SHORTLY AFTER FILLING UP THE TANK. USUALLY IT STALLS WHILE IN TRAFFIC! ALMOST HAVE CAUSED MANY ACCIDENTS! **IT ALSO NOW WILL NOT ALLOW TO PUMP GAS INTO THE TANK UNLESS IT IS AT THE LOWEST SETTING (20-25 MINUTES FOR A FILL UP).
Incident date: Jan 2, 2019
VEHICLE STALLS AND SHUTS OFF AFTER REFUELING. VEHICLE BEGIN TO SHAKE AND SLOW DOWN SHUT OFF COMPLETELY AT LIGHT HAD TO BE PUSHED OUT OF INTERSECTION. SAT IN PARKING LOT FOR A FEW MINUTES THEN RESTARTED WITH OUT PROBLEM. REPEAT OCCURANCES AFTER REFUELING.
Incident date: Dec 22, 2018
SATURDAY, DECEMBER 22, 2018 - WE WERE RETURNING HOME AFTER VISITING OUT OF TOWN RELATIVES FOR THE WINTER HOLIDAYS. THE VAN STALLED ON US (ENTIRE FAMILY OF FOUR PLUS ONE AUNT-FIVE PEOPLE TOTAL IN OUR VAN) IN THE MIDDLE OF THE ROAD! I WAS A PANICKING FEARING WE COULD ALL DIE THAT INSTANT! WE WERE VERY
... LUCKY TO SAFETLY GET THE VAN TO THE SIDE OF THE ROAD WITH THE ROLLING MOMENTIUM THE VAN STILL HAD DESPITE THE ENGINE TURNING OFF, NO POWER STEERING, AND NO POWER BRAKES! MY WIFE HAD BEEN TELLING ME (STARTED ABOUT FIVE YEARS AGO) THAT THE VAN RANDOMLY STALLS WHILE IN TRAFFIC AND I HAD BEEN RESEARCHING THE ISSUE ONLINE CONTINUOUSLY WHEN I HAD FREE TIME AND REMEMBERED THE RANDOM STALLING ISSUE. NO TROUBLE CODES CAME UP WHEN THE VAN STALLED ON SATURDAY, DECEMBER 22, 2018. AFTER REASEARCHING WHAT OTHERS HAVE POSTED ONLINE, THIS ISSUE SEEMS LIKE A CLASS ACTION LAW SUIT NEEDS TO BE FILED FOR IT BECAUSE OF THE SEVERITY OF THE ISSUE (PUTTING FAMILIES LIVES AT RISK, THATS THE MAIN PURPOSE OF BUYING A VAN, TO TAKE YOUR FAMILY PLACES).Read more
Incident date: Dec 22, 2018
SATURDAY, DECEMBER 22, 2018 - WE WERE RETURNING HOME AFTER VISITING OUT OF TOWN RELATIVES FOR THE WINTER HOLIDAYS. THE VAN STALLED ON US (ENTIRE FAMILY OF FOUR PLUS ONE AUNT-FIVE PEOPLE TOTAL IN OUR VAN) IN THE MIDDLE OF THE ROAD! I WAS A PANICKING FEARING WE COULD ALL DIE THAT INSTANT! WE WERE VERY
... LUCKY TO SAFETLY GET THE VAN TO THE SIDE OF THE ROAD WITH THE ROLLING MOMENTIUM THE VAN STILL HAD DESPITE THE ENGINE TURNING OFF, NO POWER STEERING, AND NO POWER BRAKES! MY WIFE HAD BEEN TELLING ME (STARTED ABOUT FIVE YEARS AGO) THAT THE VAN RANDOMLY STALLS WHILE IN TRAFFIC AND I HAD BEEN RESEARCHING THE ISSUE ONLINE CONTINUOUSLY WHEN I HAD FREE TIME AND REMEMBERED THE RANDOM STALLING ISSUE. NO TROUBLE CODES CAME UP WHEN THE VAN STALLED ON SATURDAY, DECEMBER 22, 2018. AFTER REASEARCHING WHAT OTHERS HAVE POSTED ONLINE, THIS ISSUE SEEMS LIKE A CLASS ACTION LAW SUIT NEEDS TO BE FILED FOR IT BECAUSE OF THE SEVERITY OF THE ISSUE (PUTTING FAMILIES LIVES AT RISK, THATS THE MAIN PURPOSE OF BUYING A VAN, TO TAKE YOUR FAMILY PLACES).Read more
Incident date: Dec 22, 2018
SATURDAY, DECEMBER 22, 2018 - WE WERE RETURNING HOME AFTER VISITING OUT OF TOWN RELATIVES FOR THE WINTER HOLIDAYS. THE VAN STALLED ON US (ENTIRE FAMILY OF FOUR PLUS ONE AUNT-FIVE PEOPLE TOTAL IN OUR VAN) IN THE MIDDLE OF THE ROAD! I WAS A PANICKING FEARING WE COULD ALL DIE THAT INSTANT! WE WERE VERY
... LUCKY TO SAFETLY GET THE VAN TO THE SIDE OF THE ROAD WITH THE ROLLING MOMENTIUM THE VAN STILL HAD DESPITE THE ENGINE TURNING OFF, NO POWER STEERING, AND NO POWER BRAKES! MY WIFE HAD BEEN TELLING ME (STARTED ABOUT FIVE YEARS AGO) THAT THE VAN RANDOMLY STALLS WHILE IN TRAFFIC AND I HAD BEEN RESEARCHING THE ISSUE ONLINE CONTINUOUSLY WHEN I HAD FREE TIME AND REMEMBERED THE RANDOM STALLING ISSUE. NO TROUBLE CODES CAME UP WHEN THE VAN STALLED ON SATURDAY, DECEMBER 22, 2018. AFTER REASEARCHING WHAT OTHERS HAVE POSTED ONLINE, THIS ISSUE SEEMS LIKE A CLASS ACTION LAW SUIT NEEDS TO BE FILED FOR IT BECAUSE OF THE SEVERITY OF THE ISSUE (PUTTING FAMILIES LIVES AT RISK, THATS THE MAIN PURPOSE OF BUYING A VAN, TO TAKE YOUR FAMILY PLACES).Read more
Incident date: Dec 4, 2018
CAR STALLS AFTER FILLING WITH FUEL. NOW OVERFLOWS FUEL WHEN FILLING AT STATION. WILL ONLY TAKE AROUND .5 GALLON OF FUEL PER PUMP WITHOUT OVERFLOWING.
Incident date: Dec 1, 2018
ELECTRONIC SLIDING LATERAL DOOR DOES NOT CLOSE NOR LOCK; OPENS AND SLIDES WITH TRAVEL GAS TANK NOT TAKING FUEL CAUSING BACK FLOW WHEN TRYING TO USE FUEL NOZZLE AT STATION
Incident date: Dec 1, 2018
ELECTRONIC SLIDING LATERAL DOOR DOES NOT CLOSE NOR LOCK; OPENS AND SLIDES WITH TRAVEL GAS TANK NOT TAKING FUEL CAUSING BACK FLOW WHEN TRYING TO USE FUEL NOZZLE AT STATION
Incident date: Aug 4, 2018
I WAS PARKED IN MY VEHICLE IN THE PARKING LOT AT MY JOB AND AN AIRBAG IN THE REAR SPONTANEOUSLY WENT OFF WITH NO COLLISION OR ANYTHING ANYWHERE NEAR IT. IT SHATTERED MY REAR WINDOW AS IT COMBUSTED.
Incident date: Mar 23, 2009
ENGINE STALLS IN TRAFFIC SHORTLY AFTER REFUELING. IN MOTION OR IDLING AT A STOP.
Incident date: Mar 23, 2009
ENGINE STALLS IN TRAFFIC SHORTLY AFTER REFUELING. IN MOTION OR IDLING AT A STOP.
Incident date: Mar 31, 2018
VEHICLE STALLED AFTER FUEL UP. SAME ISSUE HAS HAPPENED PREVIOUSLY.
Incident date: Mar 2, 2018
ENGINE STALLS OR STUMBLES AFTER FILLING UP. HAS BEEN HAPPENING SINCE ABOUT 90,000 MILES, CURRENTLY AT 97,500. THE STALL THAT OCCURRED IN AN INTERSECTION YESTERDAY A COUPLE BLOCKS FROM THE GAS STATION WAS A DANGEROUS AND TENSE SITUATION BUT THANKFULLY DRIVERS AROUND ME WERE ALERT AND COURTEOUS AND
... NOTHING BAD HAPPENED. WHEN IT STALLS THE STEERING AND BRAKES ARE NO LONGER POWER ASSISTED, SO A SMALLER DRIVER MAY NOT BE ABLE TO CONTROL THE VEHICLE. AFTER STALLING, I PUT THE FLASHERS ON, SHIFT INTO PARK, AND AM ABLE TO RESTART THE VEHICLE AND CONTINUE. SOMETIMES IT WILL STALL OR STUMBLE A COUPLE OF TIMES WITHIN A MILE OR SO OF THE STATION. THIS IS THE PATTERN. FILL UP, STALL ONCE OR TWICE OR STUMBLE ONCE OR TWICE, THEN FINE FOR THE REST OF THE TANK. IT IS INTERESTING TO ME THAT THIS DOES NOT CAUSE ANY ENGINE CODES TO PRESENT.Read more
Incident date: Jan 1, 2017
POWER SLIDING PASSENGER DOORS STOP WORKING DUE TO WIRES INSIDE WIRE HARNESS BREAKING. SPLICING THE WIRES BACK TOGETHER IS ONLY A TEMP. FIX ADDITIONALLY RUST HAS DEVELOPED AT THE BOTTOM OF THE SLIDING DOORS. ADDITIONALLY, I AM NOT ABLE TO LOCK THE PASSENGER SLIDING DOOR ON THE PASSENGER SIDE.
Incident date: Jan 1, 2017
POWER SLIDING PASSENGER DOORS STOP WORKING DUE TO WIRES INSIDE WIRE HARNESS BREAKING. SPLICING THE WIRES BACK TOGETHER IS ONLY A TEMP. FIX ADDITIONALLY RUST HAS DEVELOPED AT THE BOTTOM OF THE SLIDING DOORS. ADDITIONALLY, I AM NOT ABLE TO LOCK THE PASSENGER SLIDING DOOR ON THE PASSENGER SIDE.
Incident date: Jan 22, 2018
WHEN DRIVING IN HEAVY RAIN AND STANDING WATER THE POWER STEERING WILL GO OUT. WATER SOMEHOW GETS THE BELTS WET, WHICH HAVE A LOUD SCREECHING SOUND, WITH THAT THE POWER STEERING WILL FAIL WHICH HAS ALMOST CAUSED ME TO WRECK THE VEHICLE SEVERAL TIMES. THIS PROBLEM IS ONGOING AND HAS HAPPENED SINCE I
... CAME INTO POSSESSION OF THE VEHICLE.Read more
Incident date: Jan 14, 2018
ENGINE SPLITTERS AND SHUTS OFF AFTER FILLING UP WITH FUEL. VERY DANGEROUS AS THIS CAN CAUSE COLLISION. THIS HAPPENS AFTER ALMOST EVERY GAS FILL. HAS OCCURRED FOR ABOUT TWO YEARS NOW. ONLY HAPPENS AFTER GAS FILL UP. I HAVE RESEARCHED PROBLEM AND IT SEEMS TO BE A PRETTY COMMON PROBLEM AND CHRYSLE
... R HAS ISSUED A RECALL FOR MINIVANS ONLY A FEW YEARS OLDER.Read more
Incident date: Jan 2, 2018
AFTER FILING VAN WITH GAS THE CAR STALLED WITHIN A MILE. LIMITED BRAKES AND STEERING. VERY DANGEROUS. AFTER COMING TO A STOP, THE CAR STARTED NORMALLY.
Incident date: Dec 15, 2017
CHECK ENGINE LIGHT ON/CHECKED WITH COMPUTER,EVAP SYSTEM BAD. MECHANIC CHECKED AND EVAP SYSTEM NOT WORKING
Incident date: Dec 15, 2017
CHECK ENGINE LIGHT ON/CHECKED WITH COMPUTER,EVAP SYSTEM BAD. MECHANIC CHECKED AND EVAP SYSTEM NOT WORKING
Incident date: Dec 21, 2017
PASSENGER SIDE HEADLIGHT DOES NOT OPERATE ON LOW BEAM. OCCASIONALLY WILL COME ON WHEN DRIVING ON ROUGH SURFACES BUT WILL GO OUT AGAIN. SERIOUS SAFETY DEFECT AND A KNOW ISSUE WITH THE TIPM (FUSE BOX UNDER HOOD) BEING DIAGNOSED AS THE PROBLEM BY A REPUTABLE MECHANIC. HEADLIGHT BULB HAS BEEN REPLACE
... D, HEADLIGHT ASSEMBLY HAS BEEN REPLACED (THEY WERE "FOGGY" ANYWAY), FUSES HAVE BEEN REPLACED, HEADLIGHT SWITCH HAS BEEN TESTED (SWAPPED WITH A KNOWN GOOD SWITCH) AND THE HEADLIGHT IS STILL NOT WORKING. BLUBS USED ON PASSENGER SIDE WERE TESTED ON DRIVER SIDE AND ARE WORKING PROPERLY. NUMEROUS INSTANCES OF THIS ISSUE HAVE BEEN REPORTED, MANY VIDEOS AND ARTICLES ON-LINE REGARDING THE ISSUE AND STILL NO RESOLUTION FROM THE MANUFACTURER. DO PEOPLE HAVE TO DIE BEFORE THEY DO A RECALL AND ACCEPT RESPONSIBILITY FOR THEIR DESIGN FLAW WITH THE CIRCUIT BOARD IN THE TIPM AND IT IS CORRECTED?Read more
Incident date: Dec 21, 2017
PASSENGER SIDE HEADLIGHT DOES NOT OPERATE ON LOW BEAM. OCCASIONALLY WILL COME ON WHEN DRIVING ON ROUGH SURFACES BUT WILL GO OUT AGAIN. SERIOUS SAFETY DEFECT AND A KNOW ISSUE WITH THE TIPM (FUSE BOX UNDER HOOD) BEING DIAGNOSED AS THE PROBLEM BY A REPUTABLE MECHANIC. HEADLIGHT BULB HAS BEEN REPLACE
... D, HEADLIGHT ASSEMBLY HAS BEEN REPLACED (THEY WERE "FOGGY" ANYWAY), FUSES HAVE BEEN REPLACED, HEADLIGHT SWITCH HAS BEEN TESTED (SWAPPED WITH A KNOWN GOOD SWITCH) AND THE HEADLIGHT IS STILL NOT WORKING. BLUBS USED ON PASSENGER SIDE WERE TESTED ON DRIVER SIDE AND ARE WORKING PROPERLY. NUMEROUS INSTANCES OF THIS ISSUE HAVE BEEN REPORTED, MANY VIDEOS AND ARTICLES ON-LINE REGARDING THE ISSUE AND STILL NO RESOLUTION FROM THE MANUFACTURER. DO PEOPLE HAVE TO DIE BEFORE THEY DO A RECALL AND ACCEPT RESPONSIBILITY FOR THEIR DESIGN FLAW WITH THE CIRCUIT BOARD IN THE TIPM AND IT IS CORRECTED?Read more
Incident date: Sep 1, 2017
I HAD AN ACCIDENT AND THE UNDER DASH DRIVER SIDE AIR BAG DEPLOYED. IN FRONT OF THE AIR BAG IS A LARGE METAL BRACKET , THAT IS STRAPPED TO THE FRONT OF THE AIR BAG. THE METAL PLATE STUCK ME IN THE SHIN, RIGHT LEG AND CREATED A BONE CONTUSION AND 3 INCH HIGH HEMATOMA. THE HOSPITAL SAID IT WAS THE WORS
... T ONE THEY HAD SEEN 3 MONTHS LATER I AM STILL IN AWFUL PAIN AND OUT OF WORK. I CONTACTED CHRYSLER AFTER SPEAKING TO SEVERAL SHOPS WHO SAID THEY HAD NEVER SEEN A DESIGN WITH A STEAL PLATE IN FRONT OF AN AIRBAG. CHRYSLER REFUSED ANY RESPONSIBILITY. THEY DID SEND AN INSPECTOR. MORE SPECIFICALLY THE AIR BAG IS MOUNTED TO THE VAN STRUCTURE THEN, NYLON STRAPS ARE SEWED TO A STEAL PLATE IN FRONT OF THE AIR BAG, A PLASTIC COVER UNDER THE DASH CLIPS INTO THE STEAL PLATE. IN MY CASE THE PLASTIC COVER DROPPED AND BROKE AND STEEL PLATE HIT ME. THERE IS NO WAY POSSIBLE WAY FOR THE ACTUAL AIRBAG TO PROTECT THE DRIVER BEING THE STEAL IN FRONT OF IT. VERY, VERY DISAPPOINTED TO BE SO INJURED BY SOMETHING THEY DESIGNED SO POORLY. THEN THEY REFUSE ANY RESPONSIBILITY. I WOULD HIGHLY CAUTION ANY OTHER CHRYSLER TOWN AND COUNTRY DRIVERS. THIS IS NOT SAFE. I AM A YOUNG WOMAN WITH STRONG HEALTHY BONES. I COULDN'T IMAGINE IF A SENIOR PERSON HAD THIS HAPPEN. THANK YOU FOR YOUR TIMERead more
Crash
1 injured
Incident date: Nov 7, 2017
VEHICLE STALLS A MINUTE OR SO AFTER FILLING GAS TANK WHILE DRIVING. THIS HAPPENED ON SEVERAL DIFFERENT OCCASIONS.
Incident date: Nov 7, 2017
VEHICLE STALLS A MINUTE OR SO AFTER FILLING GAS TANK WHILE DRIVING. THIS HAPPENED ON SEVERAL DIFFERENT OCCASIONS.
Incident date: Aug 31, 2015
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. AFTER REFULING THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. L.T. BEGNAL MOTORS CO (LOCATED AT 128 NY-28, KINGSTON, NY) WAS CONTACTED AND INFORMED THE CONTACT THAT THE FUEL TANK NEEDED TO BE REPLACED. THE MNUFACTURER WAS NOT NOTIFIED. THE FA
... ILURE MILEAGE WAS APPROXIMATELY 79,000.Read more
Incident date: Aug 15, 2017
IGNITION SWITCH DOESN'T RETURN TO ON AFTER STARTING. CAUSES DIRECTIONAL SIGNALS NOT TO WORK AND FLASHERS WON'T WORK. IF I PUT RIGHT SIGNAL ON THE LEFT WILL FLASH. IF I MANUALLY MOVE IT TO ON POSITION THEN EVERYTHING STARTS WORKING AGAIN. THE VEHICLE WAS IN MOTION WHEN THIS WAS DISCOVERED AND STOPPED
... WHEN I FOUND OUT WHY.Read more
Incident date: Jul 28, 2017
FRI., JUL 28, WHILE DRIVING AT A LOW SPEED (5 MPH) TO GET INTO A FUNERAL PROCESSION MY CAR SUDDENLY STOPPED MIDWAY THROUGH A SLIGHT TURN LEFT. A BATTERY ICON LIT UP AS WELL AS "PCM" MESSAGE. THIS CAUSED ME TO BLOCK TRAFFIC. IT WAS RAINING AND I AM VERY FORTUNATE THAT I HAD NOT YET MADE IT TO THE H
... IGHWAY BEFORE THE CAR STOPPED. ALTHOUGH I HAD TURNED THE CAR OFF THE INSTRUMENT PANEL FLASHED AND THE ODOMETER CONTINUOUSLY SWITCHED BETWEEN 0 AND 5 MI. WHENEVER I ATTEMPTED TO OPEN THE DRIVER DOOR THE ALARM WENT OFF AND THE INSTRUMENT PANEL INDICATED THAT THE KEY FOB WAS DISCONNECTED. THE KEY FOB HAS A NEW BATTERY AND IT NEVER LEFT THE CAR. IT TOOK NEARLY 30 MINUTES FOR THE INSTRUMENT PANEL TO STOP FLASHING.Read more
Incident date: Jul 27, 2017
LAST WEEK, WITHIN A MINUTE OR TWO OF REFUELING AND RESTARTING THE ENGINE, THE CAR STALLED COMPLETELY - ELIMINATING STEERING CONTROL AND MAKING BRAKING EXTREMELY DIFFICULT, CAUSING ME TO HIT THE OPPOSITE CURB AND OBSTRUCT TRAFFIC. THIS HAS OCCURRED AT LEAST 7 TIMES IN THE PAST 2 YEARS. IT HAS HAPPEN
... ED IMMEDIATELY AS I'VE EXITED THE PUMPS AT THE GAS STATION AND ALSO AFTER I'VE EXITED THE STATION AND TURNED ONTO A CITY STREET OR A HIGHWAY. ONE TIME IT HAPPENED AS I TURNED ONTO A FREEWAY ON-RAMP. IT HAS HAPPENED AFTER TURNING AND ALSO WHILE DRIVING STRAIGHT AHEAD. I HAVE REPORTED THIS FRIGHTENING SITUATION TO THE CHRYSLER DEALERSHIP. THEY COULDN'T FIND ANYTHING THE MATTER. WHEN IT OCCURRED AGAIN, I'VE TAKEN IT TO TWO INDEPENDENT MECHANICS WHO ALSO COULDN'T FIGURE OUT THE PROBLEM.Read more
Incident date: Jul 27, 2017
LAST WEEK, WITHIN A MINUTE OR TWO OF REFUELING AND RESTARTING THE ENGINE, THE CAR STALLED COMPLETELY - ELIMINATING STEERING CONTROL AND MAKING BRAKING EXTREMELY DIFFICULT, CAUSING ME TO HIT THE OPPOSITE CURB AND OBSTRUCT TRAFFIC. THIS HAS OCCURRED AT LEAST 7 TIMES IN THE PAST 2 YEARS. IT HAS HAPPEN
... ED IMMEDIATELY AS I'VE EXITED THE PUMPS AT THE GAS STATION AND ALSO AFTER I'VE EXITED THE STATION AND TURNED ONTO A CITY STREET OR A HIGHWAY. ONE TIME IT HAPPENED AS I TURNED ONTO A FREEWAY ON-RAMP. IT HAS HAPPENED AFTER TURNING AND ALSO WHILE DRIVING STRAIGHT AHEAD. I HAVE REPORTED THIS FRIGHTENING SITUATION TO THE CHRYSLER DEALERSHIP. THEY COULDN'T FIND ANYTHING THE MATTER. WHEN IT OCCURRED AGAIN, I'VE TAKEN IT TO TWO INDEPENDENT MECHANICS WHO ALSO COULDN'T FIGURE OUT THE PROBLEM.Read more
Incident date: Jul 27, 2017
LAST WEEK, WITHIN A MINUTE OR TWO OF REFUELING AND RESTARTING THE ENGINE, THE CAR STALLED COMPLETELY - ELIMINATING STEERING CONTROL AND MAKING BRAKING EXTREMELY DIFFICULT, CAUSING ME TO HIT THE OPPOSITE CURB AND OBSTRUCT TRAFFIC. THIS HAS OCCURRED AT LEAST 7 TIMES IN THE PAST 2 YEARS. IT HAS HAPPEN
... ED IMMEDIATELY AS I'VE EXITED THE PUMPS AT THE GAS STATION AND ALSO AFTER I'VE EXITED THE STATION AND TURNED ONTO A CITY STREET OR A HIGHWAY. ONE TIME IT HAPPENED AS I TURNED ONTO A FREEWAY ON-RAMP. IT HAS HAPPENED AFTER TURNING AND ALSO WHILE DRIVING STRAIGHT AHEAD. I HAVE REPORTED THIS FRIGHTENING SITUATION TO THE CHRYSLER DEALERSHIP. THEY COULDN'T FIND ANYTHING THE MATTER. WHEN IT OCCURRED AGAIN, I'VE TAKEN IT TO TWO INDEPENDENT MECHANICS WHO ALSO COULDN'T FIGURE OUT THE PROBLEM.Read more
Incident date: Jun 30, 2017
TL* THE CONTACT'S WIFE OWNS A 2007 CHRYSLER TOWN AND COUNTRY. WHILE THE CONTACT'S WIFE WAS DRIVING, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS UNABLE TO BE RESTARTED AND THE SECURITY INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO ARMORY GARAGE CDJRF (926 CENTRAL AVE, ALBANY, NY 12205 (518
... ) 641-7777) WHERE IT WAS DIAGNOSED THAT THE WIRELESS IGNITION MODULE AND THE KEY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,776.Read more
Incident date: May 1, 2017
EVERY TIME I PUT GAS INTO MY VAN (CHRYSLER TOWN & COUNTRY) MY STALLS. I NEVER OVER FILL THE TANK SO WHAT DO I DO ABOUT IT? IT HAPPENS IN THE CITY AND ON THE HWY.
Incident date: Apr 30, 2017
AIRBAGS FAILED TO DEPLOY. FRONT AND SIDE AIRBAGS DID NOT WORK DURING ROLLOVER ACCIDENT ON THE HIGHWAY. SINGLE CAR ACCIDENT. INJURIES TO THE HEAD AND FACE.
Crash
2 injured
Incident date: Apr 1, 2016
MY HORN HAS QUIT WORKING, WEATHER MOVING OR STATIONARY, IT DOESN'T EVEN SOUND WHEN I LOCK MY DOORS. BUT THE CRUISE CONTROL STILL WORKS.
Incident date: Nov 28, 2016
TL* THE CONTACT OWNS A 2007 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THERE WAS AN INTERNAL ELECTRICAL SHORT THAT CAUSED THE FUSE BOX TO FAIL AND THE HORN NOT TO FUNCTION, ACCORDING TO THE DEALER. THE DEALER DIAGNOSED THAT THE FUSE BOX NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF
... THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.Read more
Showing 50 of 291 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
There is no summary currently available