EQUIPMENT
Defect Description
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE
... BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.Read moreConsequence
IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
Remedy
CURT MFG WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE THE HITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT CURT MFG AT 1-715-831-8713.
6,686 vehicles affected
Manufacturer: CURT MFG. INC.
SERVICE BRAKES, HYDRAULIC
Defect Description
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE
... MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.Read moreConsequence
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
7,440 vehicles affected
Manufacturer: BRAKE PARTS, INC.
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
ON CERTAIN MINIVANS, THE POWER LIFTGATE (PLG) LATCH MAY NOT ENGAGE THE STRIKER ALLOWING THE LIFTGATE TO OPEN WHILE DRIVING.
Consequence
IN THE EVENT OF A CRASH, AN UNBELTED PASSENGER COULD BE EJECTED FROM THE VEHICLE.
Remedy
DEALERS WILL REPLACE THE POWER LIFTGATE CONTROL MODULE FREE OF CHARGE. THE RECALL BEGAN APRIL 26, 2005. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
70,235 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Defect Description
ON CERTAIN MINIVANS EQUIPPED WITH 3.3 OR 3.8L V-6 ENGINE, THE UPPER POWER STEERING COOLER HOSE MAY SPLIT AND CAUSE A FLUID LEAK.
Consequence
POWER STEERING FLUID LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN AN UNDER HOOD FIRE.
Remedy
DEALERS WILL REPLACE THE UPPER POWER STEERING COOLER HOSE. THIS RECALL BEGAN ON SEPTEMBER 27, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
681,000 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE
Defect Description
CERTAIN AFTERMARKET REPLACEMENT FUEL FILTERS, MODELS WIX FILTER PART NUMBERS 33576, 33577, 33734; NAPA FILTER PART NUMBERS 3576, 3577, 3734; AND CARQUEST FILTER PART NUMBERS 86576, 86577, 86734 USED ON 1996-2000 DAIMLERCHRYSLER TOWN & COUNTRY, DODGE CARAVAN, AND PLYMOUTH VOYAGER VEHICLES, CAN CAUSE
... THE FUEL LINES TO LEAK.Read moreConsequence
A POSSIBLE FIRE CAN OCCUR IN THE PRESENCE OF AN IGNITION SOURCE.
Remedy
WIX WILL NOTIFY ITS CUSTOMERS AND REPLACE THE FUEL FILTERS FREE OF CHARGE. NOTE: THIS DOES NOT INVOLVE ANY PRODUCTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS. OWNER NOTIFICATION IS EXPECTED TO BEGIN DURING NOVEMBER 2003. OWNERS WHO DO NOT RECEIVE THE FREE REMEDY
... WITHIN A REASONABLE TIME SHOULD CONTACT WIX AT 704-864-6711.Read more68,563 vehicles affected
Manufacturer: WIX FILTERATION PRODUCTS DIVISION
EQUIPMENT
Defect Description
AFTERMARKET REPLACEMENT FUEL FILTERS MANUFACTURED BETWEEN SEPTEMBER 17, 2002, AND JANUARY 20, 2003, SOLD UNDER THE BRAND NAMES LISTED ABOVE. THE FILTER MAY EXPERIENCE MALFUNCTION OF THE QUICK CONNECTOR EITHER BLOCKING FUEL FLOW TO THE ENGINE OR CAUSING A FUEL LEAK. THIS DOES NOT INVOLVE ANY PRODU
... CTS MANUFACTURED BY THE DAIMLERCHRYSLER CORP. NOR ANY DAILMERCHRYSLER DEALERS.Read moreConsequence
IF THIS CONDITION OCCURRED WHILE THE VEHICLE IS IN MOTION, THE ENGINE COULD STALL. ALSO, IN THE PRESENCE OF AN IGNITION SOURCE, THE FUEL LEAK COULD RESULT IN A VEHICLE FIRE.
Remedy
AFTERMARKET REPLACEMENT FUEL FILTERS FOR 1995-2000 SHORT WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 18232 AND DATE CODE 0237, 0249, OR 0252. REPLACEMENT FUEL FILTERS FOR 1995-2000 LONG WHEELBASE CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAV
... AN MINIVANS PART NO. 18230 AND DATE CODE 0237, 0249, 0251, OR 0304. REPLACEMENT FUEL FILTERS FOR 2001-2004 CHRYSLER TOWN & COUNTRY, PLYMOUTH VOYAGER AND DODGE CARAVAN MINIVANS PART NO. 28871 AND DATE CODE 0249. THESE PART NUMBERS AND DATE CODES APPEAR ON THE GOLD-TONE FILTER. DISTRIBUTORS AND RETAILERS WILL BE NOTIFIED TO ISOLATE AND RETURN AFFECTED INVENTORY. OWNERS WHO HAVE HAD THE FUEL FILTER SERVICED ON ONE OF THE APPLICABLE VEHICLES AFTER SEPTEMBER 17, 2002 SHOULD RETURN THEIR VEHICLE TO THE SERVICE FACILITY TO BE INSPECTED TO SEE IF THE FUEL FILTER THAT WAS INSTALLED IS ONE THAT IS INVOLVED IN THE RECALL. IF SO, THE OWNERS SHOULD HAVE THE FILTER REPLACED. TO RECEIVE A FULL REFUND PLUS THE COST OF POSTAGE, OWNERS SHOULD CUT THE CONNECTORS FROM THE HOSES, RINSE THE CONNECTORS AND RETURN THEM TOGETHER WITH PROOF OF THE AMOUNT PAID FOR THE REPLACEMENT PART AND LABOR, TO INTERCONTINENTAL AT INTERCONTINENTAL AUTO PARTS, INC., P.O. BOX 861, MAHWAH, NJ 07430, ATTN: FUEL FILTER RECALL. INTERCONTINENTAL WILL MAIL A FULL REFUND TO THE OWNER.Read more45,870 vehicles affected
Manufacturer: INTERCONTINENTAL AUTO PARTS
Complaint Statistics
336 total complaints
22 crashes 9 fires 46 injuries 4 deaths
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 29 |
| STEERING | 23 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 18 |
| AIR BAGS | 18 |
| STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS | 11 |
| ENGINE | 8 |
| ENGINE AND ENGINE COOLING:ENGINE | 8 |
| EXTERIOR LIGHTING | 8 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 8 |
| STEERING:RACK AND PINION | 7 |
Incident date: Oct 9, 2025
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replace
... d and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.Read more
Incident date: Oct 9, 2025
While driving the van in town it completely shut off. I was driving straight at 35 mph. It would not restart and had to be towed to service garage. When it shut off the first time all of the dash warning lights came on for a second then shut off. The garage said the ignition switch had to be replace
... d and the main computer. Then the Chrysler dealership had to flash the computer. They said they did and I drove the van 20 miles at 55 mph and it shut off again. No codes were shown when tested. I was able to get it started again after 20 minutes of sitting and tried to drive it again and it kept shutting off while driving 65 mph on the interstate. After several shut offs and finally getting it restarted I was able to get the van to a safe place to have it towed. Now it sits in my driveway because I am afraid to try and drive it again and get into a wreck when it shuts off because there is no warning at all. It just shuts off like someone turns off the key. This is a big safety issue and I am amazed it has not been addressed. I have seen a lot of people posting about their exact same issue with this van.Read more
Incident date: Feb 1, 2024
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
Incident date: Feb 1, 2024
eLECTRICAL ISSUSES ILLINOIS AND INDIANNA POLICE RPORTS VEHICLE SHUT DOWN ON THE ROAD
Incident date: Sep 9, 2024
Quit starting
Incident date: Aug 6, 2023
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Incident date: Aug 6, 2023
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Incident date: Aug 6, 2023
Power steering failure and water pump failure smoking under hood and power steering fluid all on the exhaust system almost caught fire.
Incident date: Mar 25, 2021
VEHICLE POOR DESIGN ON THE ALTERNATOR BRACKET. CAN'T FIND A BRAND NEW PART AND EVERY USED PART I FIND IT HAS THE EXACT SAME BREAK IN THE SAME SPOT.
Incident date: Jul 21, 2019
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR.
... A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.Read more
Incident date: Jul 21, 2019
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR.
... A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.Read more
Incident date: Jul 21, 2019
THE AIRBAG ON THE PASSENGER SIDE BLEW UP. ON ROBIN HOOD RD WHEN CAR WAS ALMOST STOPPED FOR A TRAFFIC LIGHT ON BUENA VISTA RD. WHEN THE AIRBAG BLEW UP WITH MY DAUGHTER-IN-LAW IN THAT SEAT. CALLING CHRYSLER THEY SAID THERE WAS NO RECALL ON IT AND THEY WOULD DO NOTHING BECAUSE OF THE AGE OF THE CAR.
... A MONTH EARLIER I SPENT $2000 ON REPAIRS ON THIS CAR AND NOW IT IS USELESS. STARTING THE CAR IT SMELLS LIKE IT'S GOING TO CATCH ON FIRE. THE CAR WAS IN MOTION AND ALMOST AT A COMPLETE STOP FOR A TRAFFIC LIGHT WHEN THE AIRBAG EXPLODED WHICH WAS VERY SCARY. WHEN I FIRST CALLED CHRYSLER THEY ASK THE LOCATION OF THE CAR AND LED ME TO BELIEVE SOMEONE FROM CHRYSLER WOULD EXAMINE THE THE VAN AND THEN A WEEK LATER CALLING I FOUND OUT THEY WERE DENYING ANYTHING BECAUSE OF THE AGE OF THE CAR. I AM A SENIOR CITIZEN AND THIS ISN'T FAIR AS I HAVE KEPT UP REPAIRS ON THE CAR AND IT'S OBVIOUS THAT THERE ARE NO DENTS OR THAT HAS NOT BEEN IN ANY TRAFFIC ACCIDENTS.Read more
Incident date: Jan 1, 2013
SOMETIMES THE TAILGATE AFTER OPENING WILL IMMEDIATELY CLOSE AND THERE IS NO WAY TO STOP IT. THEN IT WON'T STAY OPEN. THE LEFT SIDE SLIDING DOOR DOESN'T OPEN WITH REMOTE AND THE REMOTE LOCK/UNLOCK DOESN'T WORK. I HAVE TALKED TO SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLE (SAME YEAR
... ). SOMEONE COULD GET CRUSHED BY THIS.Read more
Incident date: Jan 1, 2013
SOMETIMES THE TAILGATE AFTER OPENING WILL IMMEDIATELY CLOSE AND THERE IS NO WAY TO STOP IT. THEN IT WON'T STAY OPEN. THE LEFT SIDE SLIDING DOOR DOESN'T OPEN WITH REMOTE AND THE REMOTE LOCK/UNLOCK DOESN'T WORK. I HAVE TALKED TO SEVERAL PEOPLE WHO HAVE THE SAME PROBLEM WITH THEIR VEHICLE (SAME YEAR
... ). SOMEONE COULD GET CRUSHED BY THIS.Read more
Incident date: Dec 1, 2017
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UNKNOWN SPEEDS, THE CONTACT HEARD AN ABNORMAL RUMBLING NOISE WHILE SHIFTING GEARS. PRIOR TO THE FAILURE, AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE M
... ANUFACTURER INFORMED THE CONTACT THAT THERE WERE NO RECALLS AND REFERRED HER TO NHTSA. THE FAILURE MILEAGE WAS 200,000.Read more
Incident date: Oct 28, 2017
PLEASE NOTE THAT MY MOTHER'S AIRBAG DETONATED ON IT'S ON WHILE SHE WAS DRIVING HOME. SHE HAD BROUGHT THE VEHICLE IN TWICE AS YOU CAN SEE FROM THE ATTACHED DOCUMENTATION. GANDRUD AND CHRYSLER ARE REFUSING TO REPAIR THE FAULTY AIR BAG. MY MOTHER'S CAR IS NOT DRIVE-ABLE WITHOUT A HORN PER OUR UNDERS
... TANDING AND A DANGER TO HER WITHOUT SAID AIR BAG. WE NEED YOUR HELP AS THESE SEEMS TO BE SUCH AN INJUSTICE ESPECIALLY WHEN SHE IS NOT GOING AFTER THEM FOR DAMAGES TO HER FOR BEING WHIPPED AROUND IN HER CAR. SHE JUST WANTS HER CAR REPAIRED AND THE DEFECTIVE AIRBAG REPLACED. WE PRAY YOU CAN HELP US GET ANSWERS.Read more
1 injured
Incident date: Jan 25, 2016
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJ
... URIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSYRead more
Crash
5 injured
1 deaths
Incident date: Jan 25, 2016
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJ
... URIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSYRead more
Crash
5 injured
1 deaths
Incident date: Jan 25, 2016
HELLO MY NAME IS [XXX] I AM A SURVIVOR OF A CAR CRASH I WAS ON THE WAY FROM PICKING MY SON UP FROM SCHOOL DRIVING A MAN IN FRONT OF ME WAS DRUNK DRIVING AND AS A MOTHER I SWERVED TO PROTECT MY SON FROM GETTING HIT WHICH I DIDN'T KNOW WAS I ACTUALLY DIDN'T SAVE HIM HE SUFFERED FROM MULTIPLE BRAIN INJ
... URIES AND FRACTURED BONES IN HIS FACE BROKEN RIBS HE LATER DIED FROM THE AIRBAGS NOT DEPLOYING IN MY 2003 CHRYSLER TOWN AND COUNTRY LX HIS SEATBELT DIDN'T PROTECT HIM AND HE WAS THROWN OUT OF THE VAN. I HAVE BEEN TRYING AND TRYING TO GET CHRYSLERS ATTENTION DON'T KNOW WHY AIRBAGS DIDN'T DEPLOY. MY SON'S NAME IS [XXX] BORN AUGUST 18 2008 DIED ON MY BIRTHDAY JANUARY 29TH 2016 I JUST WANT JUSTICE FOR MY SON. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR SEE ALSO ODI 10872127. *DSYRead more
Crash
5 injured
1 deaths
Incident date: Aug 24, 2016
I PURCHASED THE VAN FROM A PRIVATE OWNER 2 HOURS PRIOR TO THIS HAPPENING. HE TOLD ME IT OVERHEATS SOME. I CALLED MY CHRYSLER MECHANIC IN MT. VICTORY, OH AND ASKED HIM IF HE COULD LOOK AT HIM. HE TOLD ME TO BRING IT DOWN. I WAS TRAVELING ABOUT 35MPH ON ST RT 31 S AND IT STARTED OVERHEATING. I PU
... LLED OVER AND TURNED IT OFF. SMOKE WAS COMING FROM UNDER THE HOOD. I WAS CALLING FOR A TOW AND I HEARD THE SOUND OF FIRE CRACKLING AND SMOKE WAS COMING THROUGH THE VENTS. I IMMEDIATELY GOT OUT OF THE VAN AND TOLD THE PERSON I WAS TALKING TO I NEEDED TO CALL 911 BECAUSE IT SOUNDED LIKE THE VAN WAS ON FIRE. FLAMES AND HEAVY SMOKE STARTED SHOOTING OUT FROM UNDER THE DRIVER'S SIDE OF THE HOOD. I HAD CALLED 911. THE HARDIN COUNTY SHERIFF'S DEPT, OHIO STATE HIGHWAY PATROL, KENTON FIRE DEPARTMENT, AND BKP AMBULANCE SERVICE ARRIVED. I SMELLED SO BAD OF SMOKE AND WAS SHAKEN UP BUT THANK GOD I GOT OUT OF IT BEFORE IT BECAME ENGULFED IN FLAMES!!! IT GOR SO HOT THAT ANYTHING PLASTIC AND RUBBER UNDER THE HOOD MELTED. THE DRIVER'S SIDE MIRROR EVEN MELTED!!Read more
Fire
1 injured
Incident date: Jan 25, 2016
THE AIRBAG DID NOT INFLATE WHILE THE VEHICLE RAN OFF THE HIGHWAY AND INTO A DITCH AND OVER TURNED ONTO THE PASSENGER SIDE, THEN CAME BACK UPRIGHT ON IT'S TIRES. THE PASSENGER WAS SERIOUSLY INJURED, HE LATER DIED AS A RESULT OF HIS INJURIES SUSTAINED IN THE ACCIDENT. SEE ALSO ODI 10917404. *DSY .
... ..UPDATED 12/11/17 *BF *TR *CNRead more
Crash
1 injured
1 deaths
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS SPORADIC. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILAGE WAS APPROX
... IMATELY 118,000.Read more
Incident date: Mar 14, 2016
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AT AN UNKNOWN SPEED, THE LIFTGATE WINDOW EXPLODED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WINDOW NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NO
... T NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 290,000.Read more
Incident date: Aug 29, 2014
I CAN NOT START THE CAR RIGHT UP WHEN I PUT KEY IN IGNITION. I HAVE TO WAIT UNTIL THE SECURITY LIGHT GO OFF. NOW IT IS GETTING HARDER AND HARDER TO START....SOMETIMES I HAVE TO WAIT BETWEEN 1 AND 2 HOURS BEFORE IT DECIDES TO START UP.
Incident date: Mar 10, 2014
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE POWER STEERING MADE A LOUD WINDING NOISE AND LOCKED UP. THE CONTACT STATED THAT THE ISSUE ONLY OCCURRED IN INCLEMENT WEATHER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIE
... D OF THE ISSUE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 165,000.Read more
Incident date: Jun 6, 2007
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE HEADLIGHT BEAMS WERE VERY DIM AND THE ROAD VISIBILITY WAS VERY POOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE BATTERY HAD TO BE JUMPED IN ORDER FOR THE VEHICLE TO RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS
... TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BATTERY AND ALTERNATOR. THE BATTERY AND ALTERNATOR WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.Read more
Incident date: Jun 2, 2014
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED AND WOULD NOT RESTART. THE BATTERY HAD TO BE JUMPED IN ORDER FOR THE VEHICLE TO RESTART. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE FAILURE OCCURRED ON A DAILY BASIS. THE VEHICLE WAS
... TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A BATTERY AND ALTERNATOR. THE BATTERY AND ALTERNATOR WERE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 115,000.Read more
Incident date: Aug 25, 2014
AUGUST 25, 2014 MY FATHER WAS DRIVING HIS 02 CHRYSLER TOWN AND COUNTRY 2WD 3.3L FLEX. WHEN THE BRAKE PEDAL STARTED GOING LOWER AND LOWER TELL THE WAS NO BRAKE PEDAL JUST WENT TO THE FLOOR HE MADE IT HOME THANK GOD! AND HE TOLD ME I STARTED LOOKING FOR LEAKS NO LEAKS ANY WERE L. I CHANGED THE MASTER
... CYLINDER, BY THE NEXT DAY AIR WAS BACK IN THE SYSTEM SO IV HAD CALIPERS SUCK AIR WITH OUT LEAKING BEFORE SO I CHANGED THEM STILL THE SAME PROBLEM, SO I LOOKED THAT PROBLEM UP ONLINE FOUND TONS OF PEOPLE WITH THE SAME PROBLEM, MOST OF THE DISCUSSIONS ENDED WITH THE PEOPLE REPLACING THE HYDRAULIC CONTROL UNIT FIXES THE PROBLEM. WELL I LOOK ONLINE FOR A CONTROL UNIT AUTO STORES DO NOT HAVE DEALER SHIPS DO NOT HAVE THIS PART MOPAR CAN NOT FIND BECAUSE IT DON'T EXIST NO MORE. SO NOW IM STUCK WITH AN UNSAFE VEHICLE TO DRIVE AND NO REPLACEMENT PARTS OR RECALLS THIS SHOULD BE A RECALL THESE VEHICLES ARE UNSAFE TO DRIVE ON THE ROADS AND THERE IS NO REPLACEMENT PARTS. IM SURE THERE ALREADY HAS BEEN ACCIDENTS FROM THIS PROBLEM AND THE LONGER THEY WAIT TO RECALL IT THE MORE THERE WILL BE AND THEY COULD BE DEADLY. *TRRead more
Incident date: Aug 22, 2014
AS I WAS DRIVING (AT NIGHT) MY HEADLIGHTS WENT COMPLETELY OFF FOR APPROXIMATELY 3SECONDS--I SLOWED DOWN BECAUSE I COULDN'T SEE A THING. IT WAS PRETTY SCARY, BUT I HANDLED IT. *TR
Incident date: Jun 21, 2014
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
Fire
Incident date: Jun 21, 2014
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
Fire
Incident date: Jun 21, 2014
THE FRONT BRAKE SYSTEM GETS HOT. I LOOSE STEERING, FRONT TIRE WOBBLES AND BRAKE STARTS SMOKING THE HOSE KINKS ALSO. *TR
Fire
Incident date: Jul 15, 2014
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY STALLED AND SMOKE WAS SEEN FROM UNDER THE HOOD. AFTER LIFTING THE HOOD, THE CONTACT DISCOVERED FLAMES COMING FROM THE FUEL INJECTION WIRING HARNESS. THE CONTACT IND
... ICATED THAT THE FUEL INJECTION WIRING HARNESS BECAME MELTED DURING THE INCIDENT. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 138,000.Read more
Fire
Incident date: Jun 24, 2014
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND CHRYSLER. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE IGNITION WAS MALFUNCTIONING AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT BURNING FUMES WERE EMITTED IN AND AROUND THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR
... INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 120,000.Read more
Incident date: Mar 21, 2014
WHILE STOPPED IN THE DRIVEWAY, (ENGINE ON, FOOT ON BRAKE) WHILE A PASSENGER EXITED THE VEHICLE, THE DRIVER'S AIRBAG DEPLOYED WHEN THE PASSENGER CLOSED THE VEHICLE DOOR. SUBSEQUENT INVESTIGATION BY CHRYSLER CORP FACTORY REPRESENTATIVES AND LAWYERS DISCLOSED NO ACCIDENT OR OTHER TRIGGERING EVENT. CH
... RYSLER CLAIMS NO RESPONSIBILITY FOR THE MECHANICAL FAILURE OF THE PART. THE VEHICLE WILL COST MORE TO REPAIR THAN IT IS WORTH. INSURANCE IS OF NO ASSISTANCE AS THIS IS A MECHANICAL FAILURE/MANUFACTURER'S DEFECT AND IS NOT A COVERED LOSS IN THEIR VIEW. *TRRead more
Incident date: Jan 29, 2013
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE LIFT GATE OPENED INDEPENDENTLY. THE FAILURE WAS RECURRING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSIS OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXI
... MATE FAILURE MILEAGE WAS 10,000.Read more
Incident date: Dec 24, 2013
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, HE ATTEMPTED TO DEACTIVATE THE CRUISE CONTROL BUT THE VEHICLE DID NOT RESPOND. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY APPLYING THE BRAKES BUT WHEN HE REMOVED HIS FOOT FROM THE BRAK PEDAL, THE VE
... HICLE RAPIDLY ACCELERATED TO 60 MPH AS IF THE CRUISE CONTROL FUNCTION HAD STILL NOT DEACTIVATED. THE CONTACT SHUT OFF THE ENGINE AND WHEN RESTARTED, THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 210,500.Read more
Incident date: Dec 22, 2012
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE LATCH FOR THE REAR HATCH BECAME FRACTURED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 154,000.
Incident date: Nov 11, 2009
THE SLIDING SIDE DOORS DO NOT OPEN WHEN THE WEATHER GETS COLD. *TR
Incident date: Apr 27, 2009
ENGINE WILL DIE AT A STOP SIGN. ENGINE WILL ALSO DIE WHILE COASTING BETWEEN 30 TO 65 MPH. THERE IS NO WARNING SIGNS WHEN THIS OCCURS. OBVIOUSLY POWER STEERING WILL BE LOST INSTANTLY. POWER BRAKES WILL ALSO FADE AFTER THREE APPLICATIONS. AFTER BRINGING THE CAR TO A FULL STOP OR PLACING THE GEAR SHIF
... T LEVER TO NEUTRAL AND CRANKING THE ENGINE IT WILL RE-START. THIS IS AN INTERMITTENT PROBLEM SINCE 2009. CHRYSLER DEALERS ARE UNABLE TO PIN POINT THE PROBLEM DUE TO LACK OF ENGINE SERVICE CODES. OVER TIME THEY HAVE CHANGED FUEL FILTERS, THROTTLE BODY CLEANING, TUNE UPS, CRANKSHAFT POSITION SENSOR REPLACEMENT, BCM RE-LEARN ETC. INTERNET BLOGS INDICATE THIS IS A COMMON PROBLEM WITH CHRYSLER MINI VANS. SOME TECHNICIANS ATTRIBUTE IT TO ELECTRICAL HARNESS SHORTING. I WONDER IF THERE ARE ANY SAFETY RECALLS OR SERVICE BULLETINS ISSUED BY CHRYSLER. AS OF THIS DATE THE PROBLEM IS ONGOING, ENGINE STALL IS A DAILY OCCURRENCE. *TRRead more
Incident date: Apr 27, 2009
ENGINE WILL DIE AT A STOP SIGN. ENGINE WILL ALSO DIE WHILE COASTING BETWEEN 30 TO 65 MPH. THERE IS NO WARNING SIGNS WHEN THIS OCCURS. OBVIOUSLY POWER STEERING WILL BE LOST INSTANTLY. POWER BRAKES WILL ALSO FADE AFTER THREE APPLICATIONS. AFTER BRINGING THE CAR TO A FULL STOP OR PLACING THE GEAR SHIF
... T LEVER TO NEUTRAL AND CRANKING THE ENGINE IT WILL RE-START. THIS IS AN INTERMITTENT PROBLEM SINCE 2009. CHRYSLER DEALERS ARE UNABLE TO PIN POINT THE PROBLEM DUE TO LACK OF ENGINE SERVICE CODES. OVER TIME THEY HAVE CHANGED FUEL FILTERS, THROTTLE BODY CLEANING, TUNE UPS, CRANKSHAFT POSITION SENSOR REPLACEMENT, BCM RE-LEARN ETC. INTERNET BLOGS INDICATE THIS IS A COMMON PROBLEM WITH CHRYSLER MINI VANS. SOME TECHNICIANS ATTRIBUTE IT TO ELECTRICAL HARNESS SHORTING. I WONDER IF THERE ARE ANY SAFETY RECALLS OR SERVICE BULLETINS ISSUED BY CHRYSLER. AS OF THIS DATE THE PROBLEM IS ONGOING, ENGINE STALL IS A DAILY OCCURRENCE. *TRRead more
Incident date: Apr 27, 2009
ENGINE WILL DIE AT A STOP SIGN. ENGINE WILL ALSO DIE WHILE COASTING BETWEEN 30 TO 65 MPH. THERE IS NO WARNING SIGNS WHEN THIS OCCURS. OBVIOUSLY POWER STEERING WILL BE LOST INSTANTLY. POWER BRAKES WILL ALSO FADE AFTER THREE APPLICATIONS. AFTER BRINGING THE CAR TO A FULL STOP OR PLACING THE GEAR SHIF
... T LEVER TO NEUTRAL AND CRANKING THE ENGINE IT WILL RE-START. THIS IS AN INTERMITTENT PROBLEM SINCE 2009. CHRYSLER DEALERS ARE UNABLE TO PIN POINT THE PROBLEM DUE TO LACK OF ENGINE SERVICE CODES. OVER TIME THEY HAVE CHANGED FUEL FILTERS, THROTTLE BODY CLEANING, TUNE UPS, CRANKSHAFT POSITION SENSOR REPLACEMENT, BCM RE-LEARN ETC. INTERNET BLOGS INDICATE THIS IS A COMMON PROBLEM WITH CHRYSLER MINI VANS. SOME TECHNICIANS ATTRIBUTE IT TO ELECTRICAL HARNESS SHORTING. I WONDER IF THERE ARE ANY SAFETY RECALLS OR SERVICE BULLETINS ISSUED BY CHRYSLER. AS OF THIS DATE THE PROBLEM IS ONGOING, ENGINE STALL IS A DAILY OCCURRENCE. *TRRead more
Incident date: Aug 1, 2013
I WAS DRIVING AND MY ENGINE STARTED TO KNOCK SO I THOUGHT THAT IT MAY NEED A OIL CHANGE UT IT WAS TIME YET I STILL HAVE ANOTHER 1467 MILE TO GO BEFORE IT WAS DUE. SO I TOOK IT IN TO HAVE IT DONE ANYWAY. THEY MECHANIC STATED THAT MY ROD AND BEARING WENT OUT. THEN HE ALSO STATED IF HE WASN'T CORRECT T
... HAT IN 2003 END AND THE BEGINNING OF 04 THEY DID A RECALL ON THE BEARINGS. WHICH NOONE WAS NEVER NOTIFIED OF IT. SO NOW MY CARS JUST SITTING THERE. *TRRead more
Incident date: Jul 14, 2007
THE VAN WAS MODIFIED BY BRAUN CORPORATION. AN AFTER MARKET FUEL TANK WITH AN UNSTABLE AND UNSAFE FUEL PUMP MOUNT (THEY MODIFIED THE TANK WHICH IS NOT A CHRYSLER TANK AND PUT A MOUNTING O-RING IN PLACE OF THE STANDARD LOCKING MECHANISM) IS THE ISSUE. IT FAILS ABOUT EVERY 4 YEARS AND CAUSES A CHECK
... ENGINE LIGHT AND FUEL CAN SPILL OR LEAK OUT OF THE TOP OF THE TANK WHEN YOU FILL THE TANK. WHEN THE SEAL FAILS, GAS FUMES ENTER THE CABIN. CONTACT FOR DETAILED INFORMATION AND HEAVY FREQUENCY OF REPEATED REPAIRS ON THIS AND MANY OTHER VEHICLES JUST LIKE THIS ONE. GIBSON AUTO ELECTRIC 211 SE 11TH AVE PORTLAND, OR 97214 (503) 231-4100. *TRRead more
Incident date: Jun 28, 2013
REAR TIRE BLEW OUT, WHEN STOPPED TO ATTEMPT TO CHANGE THE TIRE, I WAS UNABLE TO GET SPARE TIRE TO RELEASE FROM ITS HOLDER UNDER THE CAR. TALKED W/ THE MECHANIC AND HE EXPLAINED THAT ALL OF THE MINIVANS SUFFER FROM THE RELEASE MECHANISM RUSTING IN PLACE AFTER A FEW YEARS CAUSING THE SPARE TO REMAIN
... LOCKED. ONLY REMEDY IS TO CUTOUT AND REPLACE THE ENTIRE SPARE TIRE ASSEMBLY.Read more
Incident date: Jun 28, 2013
REAR TIRE BLEW OUT, WHEN STOPPED TO ATTEMPT TO CHANGE THE TIRE, I WAS UNABLE TO GET SPARE TIRE TO RELEASE FROM ITS HOLDER UNDER THE CAR. TALKED W/ THE MECHANIC AND HE EXPLAINED THAT ALL OF THE MINIVANS SUFFER FROM THE RELEASE MECHANISM RUSTING IN PLACE AFTER A FEW YEARS CAUSING THE SPARE TO REMAIN
... LOCKED. ONLY REMEDY IS TO CUTOUT AND REPLACE THE ENTIRE SPARE TIRE ASSEMBLY.Read more
Incident date: Apr 14, 2012
WHILE TRAVELING ON THE HIGHWAY, I RAN OVER ROAD DEBRIS WHEN CHANGING LANES (SAW IT TOO LATE TO SWERVE). THE LEFT FRONT WHEEL KICKED UP THE ROAD DEBRIS AND I FELT IT HIT THE UNDERCARRIAGE. A COUPLE OF DAYS LATER, WHEN ADDING FUEL TO THE TANK, WE DISCOVERED THAT THE FUEL FILLER NECK HAD BEEN SHEARED
... OFF! THE FUEL WE WERE PUMPING WENT STRAIGHT TO THE GROUND. *TRRead more
Incident date: Sep 1, 2010
TL* THE CONTACT OWNS A 2003 CHRYSLER TOWN & COUNTRY. THE CONTACT STATED THAT ACCELERATING FROM A TRAFFIC STOP THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT HE WAS ABLE TO RESTART THE VEHICLE AFTER UNPLUGGING THE BATTERY FOR SEVERAL HOURS. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIA
... GNOSED THAT THE ECM WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 154,511.Read more
Incident date: Aug 5, 2012
FIRST THE DASHBOARD LIGHTS WENT DOWN TO O I WAS GOING 65 MILE PER HOUR WHEN THE LIGHTS ON THE DASHBORAD SAID 0 AS IF I DIDNOT HAVE GAS IN THE CAR IT SAID I WAS GOING 0 MILES PER HOUR WHEN IN FACT I WAS GOING 65 WITH THREE CHILDREN AND TOO ADULT IN THE CAR ALL OF A SUTTIN THE CAR STARTS OPERATING AG
... AIN THIS WENT ON FOR SEVERIAL MILES I WAS AFRAID FOR MY LIFE AS WELL AS THE PEOPLE WHO WAS IN THE CAR AT THE TIME A FINALLY GOT HOME AND THEN THE CAR WENT DEAD. *TRRead more
Showing 50 of 336 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
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