EQUIPMENT
Defect Description
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE
... BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.Read moreConsequence
IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
Remedy
CURT MFG WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE THE HITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT CURT MFG AT 1-715-831-8713.
6,686 vehicles affected
Manufacturer: CURT MFG. INC.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Defect Description
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2005-2006 DODGE CARAVAN, GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISS
... OURI, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, ALASKA AND THE DISTRICT OF COLUMBIA. THE FRONT CRASH SENSORS MAY CRACK UNDER CERTAIN ENVIRONMENTAL CONDITIONS AND ALLOW WATER TO ENTER INTO THE SENSOR. THIS CAN CAUSE THE SENSOR TO BECOME INOPERATIVE AND ILLUMINATE THE AIRBAG WARNING LIGHT. THESE SENSORS WERE ADDED TO ENHANCE THE PERFORMANCE OF THE AIRBAG SYSTEM IN CERTAIN FRONTAL CRASHES.Read moreConsequence
IF THE FRONT CRASH SENSORS BECOME INOPERATIVE, THE DRIVER IS IMMEDIATELY ALERTED BY ILLUMINATION OF THE AIRBAG WARNING LIGHT AND THE VEHICLE SHOULD BE PROMPTLY SERVICED. UNTIL THE VEHICLE IS REPAIRED, THE AIRBAGS MAY NOT PROVIDE THE ENHANCED PROTECTION IN THE EVENT OF A CRASH.
Remedy
CHRYSLER WILL REPLACE THE FRONT AIRBAG SENSORS WITH A NEW DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY IMPROVEMENT CAMPAIGN WILL BEGIN DURING JUNE 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
308,950 vehicles affected
Manufacturer: CHRYSLER GROUP LLC
VISIBILITY:GLASS, SIDE/REAR
Defect Description
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDER
... AL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."Read moreConsequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Remedy
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER
... 'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.Read more1,657 vehicles affected
Manufacturer: SAFELITE FULFILLMENT, INC.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Defect Description
CERTAIN MINIVANS ARE BEING RECALLED THAT WERE ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE 27 STATES PLUS THE DISTRICT OF COLUMBIA THAT USE GREATER AMOUNTS OF SALT FOR WINTER ROAD DEICING. THE UP-FRONT (UF) AIR BAG SENSORS THAT CONTAIN BRASS BUSHINGS INSTALLED IN THESE VEHICLES MAY CORRODE AND
... CRACK ALLOWING WATER TO ENTER THE SENSOR. THESE SENSORS PROVIDE ENHANCED AIR BAG PERFORMANCE IN CERTAIN TYPES OF FRONTAL CRASHES.Read moreConsequence
IN ONE OF THESE CRASHES, WITH ONE OR BOTH OF THE VEHICLE'S UF SENSORS INOPERATIVE, THE OCCUPANTS WILL NOT BENEFIT FROM THE ENHANCED AIR BAG PROTECTION THAT THESE SENSORS WOULD PROVIDE.
Remedy
FOR VEHICLES REGISTERED IN THE RECALL STATES, DEALERS WILL REPLACE THE ORIGINAL UF AIR BAG SENSORS WITH ONES WITH GREATER CORROSION RESISTANCE. VEHICLES REGISTERED IN OTHER STATES WILL OBTAIN A LIFETIME FREE REPLACEMENT OF ANY UF SENSOR THAT FAILS. THE CAMPAIGN BEGAN ON JULY 2, 2007. OWNERS MAY C
... ONTACT DAIMLERCHRYSLER AT 1-800-853-1403.Read more270,958 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC
Defect Description
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE
... MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.Read moreConsequence
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
Remedy
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
7,440 vehicles affected
Manufacturer: BRAKE PARTS, INC.
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Defect Description
ON CERTAIN VANS AND SPORT UTILITY VEHICLES, THE FRONT WINDSHIELD WIPER MOTOR ARMATURE SHAFT MAY BREAK.
Consequence
DURING CERTAIN OPERATING CONDITIONS, LOSS OF FRONT WINDSHIELD WIPING CAPABILITY COULD OCCUR, AND THE DRIVER'S VISION COULD BE OBSCURED WHICH COULD RESULT IN A CRASH.
Remedy
DEALERS WILL INSPECT AND REPLACE THE WINDSHIELD WIPER MOTOR FREE OF CHARGE. THE RECALL BEGAN ON JUNE 19, 2006, TO DODGE DURANGO OWNERS. MINIVAN OWNERS WILL BE NOTIFIED DURING JULY 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
268,800 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
SEAT BELTS:FRONT:RETRACTOR
Defect Description
AFTER PERFORMING THE NCAP TEST, IT WAS DISCOVERED THAT ON CERTAIN MINIVANS EQUIPPED WITHOUT THE AVAILABLE "STOW 'N GO" SEATING OPTION, THE RIGHT FRONT SEAT BELT RETRACTOR ASSEMBLY MAY HAVE BEEN IMPROPERLY ASSEMBLED.
Consequence
AS A RESULT, THE SEAT BELT MAY NOT PROPERLY RESTRAIN THE OCCUPANT DURING CERTAIN CRASH CONDITIONS, WHICH CAN INCREASE THE RISK OF INJURY.
Remedy
DEALERS WILL INSPECT THE RETRACTOR ASSEMBLIES AND ANY SEAT BELT ASSEMBLY THAT DOES NOT HAVE THE STAKE WILL BE REPLACED. OWNER NOTIFICATION BEGAN ON FEBRUARY 23, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
3,200 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
Complaint Statistics
1,154 total complaints
68 crashes 19 fires 73 injuries
Top Reported Components
| Component | Complaints |
|---|
| ELECTRICAL SYSTEM | 146 |
| EXTERIOR LIGHTING | 95 |
| AIR BAGS | 89 |
| STEERING | 87 |
| LATCHES/LOCKS/LINKAGES | 51 |
| FUEL/PROPULSION SYSTEM | 47 |
| ENGINE | 41 |
| AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE | 39 |
| AIR BAGS:FRONTAL | 34 |
| FUEL SYSTEM, GASOLINE | 33 |
Incident date: Sep 3, 2024
Headlights: low beams do not work at all but high beams do. Second time this vehicle has had the same problem. Last time Chrysler replaced under a lifetime replacement, just short of a recall yet here I am having the same problem again.
Incident date: Jul 17, 2024
The contact owns a 2005 Chrysler Town and Country. The contact stated while attempting to make a left turn at a red light at approximately 15 MPH, the vehicle stalled almost causing the contact to crash into another vehicle. No warning light was illuminated. The vehicle was drivable and was taken to
... a dealer who diagnosed the vehicle with a wheel bearing failure. The vehicle was repaired; however, the failure occurred. The vehicle was taken to several other independent mechanics who provided different diagnosis and repaired the vehicle; however, the failure reoccurred. The manufacturer was not notified of this failure. The failure mileage was 188,000.Read more
Incident date: May 4, 2019
The contact owned a 2005 Chrysler Town & Country. While driving on a country road when a truck turned in the front on the contact. The motor came through the firewall crushing his legs and trapping the contact in the vehicle. The neighbor came and pulled the contact out of the vehicle. The contact s
... ustained blood clots in one leg and pinched nerves. The ambulance came and rushed the contact to the hospital and he was in the hospital for 15 days. A police report was filed. The fire department came and extinguished the fire. The vehicle was totaled. The contact was the only person in the vehicle. The airbag did deploy. The manufacturer was not notified of the failure. The mileage was 152,000Read more
Crash
Fire
1 injured
Incident date: Jul 1, 2021
The contact owns a 2005 Chrysler Town & Country. The contact stated that the airbag warning light had been illuminated. The vehicle was taken to the dealer where it was diagnosed that the vehicle's front side impact sensor had failed and needed to be replaced. The contact became aware of NHTSA Camp
... aign Number: 10V008000 (Air Bags) which he linked to the failure. The manufacturer was notified of the failure and informed the contact that his vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was approximately 175,000.Read more
Incident date: Oct 18, 2021
AFTER 2 complaints about defective air bag sensors "THAT GOT ME NOWHERE", I guess you can forget about it because I put a piece of tape over the airbag light. they put the junk sensors in ALL the 2005 vans and some 2006 but for some reason NOT ALL WERE RECALLED.. I don't understand why this hasn't b
... een resolved.. I'll be [XXX] if I'm paying 300-400 bucks for something that other people are getting repaired for free.. THANKS FOR NOTHING... INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Aug 20, 2016
The contact owns a 2005 Chrysler Town and Country. The contact stated that there was a tracking device placed on the vehicle which caused the vehicle to stall without warning. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the fail
... ure. The failure mileage was 314.Read more
Incident date: Apr 22, 2021
The contact owns a 2005 Chrysler Town and Country. The contact stated while driving 35 mph, the parking brake warning light had illuminated the instrument panel. After she checked her parking brake and saw that it was not engaged, she continued to drive and noticed an abnormal rubber odor coming fro
... m the vehicle. She continued driving and then noticed white smoke coming from the dashboard. The contact panicked and attempted to stop the vehicle however, the vehicle continued to accelerate independently. The contact was able to drive the vehicle into a parking lot and placed the vehicle in park. The smoke then progressed from white to black as she tried to exit the vehicle however, she was unable to exit the vehicle since all the electrical features were inoperable. The contact then heard her doors unlock after multiple attempts to open them and immediately ran out of the vehicle. The contact called her husband who was a mechanic and he was able to drive the vehicle to their home. The authorities were not called to the scene and no injuries were reported. The contact's husband was able to assess the vehicle damage and discovered an active fire inside the dashboard module which he was able to extinguish. Her husband was able to determine that internal wiring within the module had caused the fire. Several electrical failures, as well as severe internal damage, rendered the vehicle undrivable. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.Read more
Fire
Incident date: Apr 22, 2021
The contact owns a 2005 Chrysler Town and Country. The contact stated while driving 35 mph, the parking brake warning light had illuminated the instrument panel. After she checked her parking brake and saw that it was not engaged, she continued to drive and noticed an abnormal rubber odor coming fro
... m the vehicle. She continued driving and then noticed white smoke coming from the dashboard. The contact panicked and attempted to stop the vehicle however, the vehicle continued to accelerate independently. The contact was able to drive the vehicle into a parking lot and placed the vehicle in park. The smoke then progressed from white to black as she tried to exit the vehicle however, she was unable to exit the vehicle since all the electrical features were inoperable. The contact then heard her doors unlock after multiple attempts to open them and immediately ran out of the vehicle. The contact called her husband who was a mechanic and he was able to drive the vehicle to their home. The authorities were not called to the scene and no injuries were reported. The contact's husband was able to assess the vehicle damage and discovered an active fire inside the dashboard module which he was able to extinguish. Her husband was able to determine that internal wiring within the module had caused the fire. Several electrical failures, as well as severe internal damage, rendered the vehicle undrivable. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 190,000.Read more
Fire
Incident date: Jun 5, 2021
Instrument cluster started spazing out then smelled wires burning. Resulted in the body control module catching fire.
Fire
Incident date: May 5, 2021
THE CONTACT'S SISTER-IN-LAW OWNS A 2005 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT HER SISTER-IN-LAW WAS STOPPED AT A RED LIGHT WHEN THE VEHICLE FROM BEHIND, HAULING A TRAILER, REAR-ENDED THE VEHICLE WHICH RESULTED IN HER REAR-ENDING THE VEHICLE IN FRONT. THE CONTACT'S SISTER-IN-LAW HIT THE
... STEERING WHEEL FOUR TIMES DURING THE CRASH AND THE AIR BAGS DID NOT DEPLOY. THE CONTACT'S SISTER-IN-LAW RECEIVED MEDICAL ATTENTION ON THE SCENE AND WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.Read more
Crash
1 injured
Incident date: Apr 6, 2021
MY TRANSMISSION WANT MAKE MY CAR GO IN REVERSE, AND WHEN I PUT IT IN DRIVE IT WILL GO BUT FOR A LITTLE WHILE THEN IT GROWS COULD YOU GUYS HELP ME, WHAT SHOULD I DO.
Incident date: Apr 6, 2021
MY TRANSMISSION WANT MAKE MY CAR GO IN REVERSE, AND WHEN I PUT IT IN DRIVE IT WILL GO BUT FOR A LITTLE WHILE THEN IT GROWS COULD YOU GUYS HELP ME, WHAT SHOULD I DO.
Incident date: Oct 6, 2020
VEHICLE STARTS UP AND AS YOU ACCELERATE INTO AN INTERSECTION THE VAN DIES. MECHANIC REPLACED INTAKE MANIFOLD AND RELATED SENSORS AND CHECK THE COMPUTER BUT BELIEVES THE PROBLEM IS THE WIRING HARNESS. DIAGNOSTIC WAS RUN ON THE COMPUTER AND THAT IS NOT THE PROBLEM. MECHANIC THOUGHT HE HAD FIXED IT
... BUT 2 MINUTES OUT FROM THE MECHANICS SHOP THE VEHICLE DIED AND KEPT DYING AS I PRESSED ON THE ACCELERATOR. I HAD TO MAKE IT BACK TO THE SHOP GOING ABOUT 5 MILES PER HOUR. AFTER A $843 REPAIR BILL THE VAN STILL WON'T RUN WITHOUT DYING AND IS DANGEROUS TO DRIVE.Read more
Incident date: Oct 6, 2020
VEHICLE STARTS UP AND AS YOU ACCELERATE INTO AN INTERSECTION THE VAN DIES. MECHANIC REPLACED INTAKE MANIFOLD AND RELATED SENSORS AND CHECK THE COMPUTER BUT BELIEVES THE PROBLEM IS THE WIRING HARNESS. DIAGNOSTIC WAS RUN ON THE COMPUTER AND THAT IS NOT THE PROBLEM. MECHANIC THOUGHT HE HAD FIXED IT
... BUT 2 MINUTES OUT FROM THE MECHANICS SHOP THE VEHICLE DIED AND KEPT DYING AS I PRESSED ON THE ACCELERATOR. I HAD TO MAKE IT BACK TO THE SHOP GOING ABOUT 5 MILES PER HOUR. AFTER A $843 REPAIR BILL THE VAN STILL WON'T RUN WITHOUT DYING AND IS DANGEROUS TO DRIVE.Read more
Incident date: Apr 19, 2019
FILED COMPLAINT ABOUT DEFECTIVE AIRBAG SENSORS LAST YEAR AND HEARD NOTHING BACK.. THEY ARE STILL DEFECTIVE..THERE IS A RECALL ON THIS ISSUE BUT MY VIN IS AFTER THE ONES THAT WERE RECALLED.. THEY ALSO HAVE THIS ISSUE IN 2006 TOWN AND COUNTRIES.. THEY USED THE SAME JUNK PARTS IN ALL THE VANS, WHY WER
... EN'T ALL OF THEM RECALLED FOR THIS..THERE IS A NUMBER YOU HAVE ISSUED FOR THIS, EA06003. HAS ANYTHING BEEN DETERMINED TO ALLOW ALL VEHICLES WITH THIS PROBLEM TO BE COVERED UNDER THE RECALL ORDER.. THANKS...Read more
Incident date: Feb 19, 2020
MY WINDSHIELD WIPERS WILL TURN ON BY THEMSELVES OR STOP WORKING WHEN THEY ARE IN USE. THIS ALSO CAUSES THE HEADLIGHTS NOT OT WORK AND SOME OF THE DASHBOARD LIGHTS TO LIGHT UP. THIS IS CAUSED BY WATER SOMEHOW GETTING UNDER THE FUSE BOX AND SHORTS THE WIRES OUT. THIS HAS HAPPENED TO ME WHILE DRIVING O
... N A BUSY HIGHWAY IN THE RAIN. I NEVER KNOW WHEN THIS IS GOING TO HAPPEN AND IT IS VERY DANGEROUS.Read more
Incident date: Jan 29, 2020
ON 01\29\2020, THE ABS, BRAKE, AND TRACTION CONTROL WARNING LIGHTS DISPLAYED ON THE DASH. NOW INTO WINTER, THE VEHICLE NO LONGER HAS TRACTION CONTROL AND ABS. DIAGNOSTICS REVEAL THAT THE ABS MODULE HAS PROPER POWERS AND GROUNDS EVEN UNDER LOAD. SO FAR, THE ONLY PROBLEM IS THE ABS MODULE HAS A PRO
... BLEM WITH COMMUNICATION, DIAGNOSED AT THE LOCAL INDEPENDENT REPAIR SHOP. SO FAR THE VEHICLE IS NOT REPAIRED, AND CONTINUES TO BE OPERATED WITH THE ABS AND TRACTION CONTROL OUT OF OPERATION.Read more
Incident date: Jul 4, 2019
AT APPROXIMATELY 105,000 MILES I BEGAN NOTICING A STRONG SMELL OF GASOLINE BOTH INSIDE & OUTSIDE THE VEHICLE- RUNNING OR NOT. AT ABOUT THE SAME TIME I NOTICED A BIG DROP IN FUEL EFFICIENCY. WE ARE NOW GETTING AN AVERAGE OF 10 MPG. THE NORM IS AN AVERAGE OF 19 MPG. THE VEHICLE STARTS FINE & THERE AR
... E NO CHECK LIGHTS ON. I BELIEVE THE ACCELERATION IS ALSO SLOWER NOW. OUR FAMILY IS THE ORIGINAL OWNER & THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. COMMON SENSE TELLS US THIS IS A VERY SERIOUS SAFETY ISSUE. THERE SEEM TO BE MANY OTHERS WITH THIS SAME ISSUE & IT'S DISAPPOINTING TO FIND NOTHING IS BEING DONE ABOUT IT. WE ARE A ONE CAR FAMILY & WE HAVE NO CHOICE BUT TO DRIVE THIS VEHICLE.Read more
Incident date: Nov 4, 2019
AIRBAG LIGHT COMES ON AND STAYS ON WHEN I START THE CAR.
Incident date: Nov 27, 2019
CENTER AIRBAG LIGHT KEEPS GOING ON AND OFF.. THERE IS A RECALL ON OTHER VEHICLES LIKE THIS.. WHY NOT MINE?
Incident date: Oct 7, 2019
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. WHILE BACKING OUT OF THE DRIVEWAY OVER A BUMP IN THE ROAD, THE AIR BAG WARNING INDICATOR ILLUMINATED AND REMAINED LIT. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FA
... ILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000.Read more
Incident date: Apr 14, 2016
AIR BAG"ON" LIGHT STAYS ON ALL THE TIME WHEN STARTED UP,RUNNING
Incident date: Aug 9, 2019
THE LOCKS ARE NOT WORKING OR THE HORN EITHER
Incident date: May 15, 2019
MY CAR RAN FINE AND HAD NO PROBLEMS. ONE FOGGY MORNING HOWEVER, I WAS DRIVING AND STOPPED AT A STOP LIGHT. WHILE PRESSING THE BRAKE, THE ENGINE SUDDENLY REVVED UP. THE CAR LURCHED ME TOWARD THE STOP LIGHT. I TOOK IT TO THE DEALER, BUT HE DIDN'T FIND ANY PROBLEM. THIS HAPPENED AGAIN ONE RAINY DAY. TH
... E ENGINE STARTED REVVING. THE CAR LURCHED ME TOWARD WHILE I PRESSED THE BRAKE. AND NOW ITS BEEN DOING IT FOR A FEW MONTH.Read more
Incident date: May 15, 2019
MY CAR RAN FINE AND HAD NO PROBLEMS. ONE FOGGY MORNING HOWEVER, I WAS DRIVING AND STOPPED AT A STOP LIGHT. WHILE PRESSING THE BRAKE, THE ENGINE SUDDENLY REVVED UP. THE CAR LURCHED ME TOWARD THE STOP LIGHT. I TOOK IT TO THE DEALER, BUT HE DIDN'T FIND ANY PROBLEM. THIS HAPPENED AGAIN ONE RAINY DAY. TH
... E ENGINE STARTED REVVING. THE CAR LURCHED ME TOWARD WHILE I PRESSED THE BRAKE. AND NOW ITS BEEN DOING IT FOR A FEW MONTH.Read more
Incident date: May 15, 2019
MY CAR RAN FINE AND HAD NO PROBLEMS. ONE FOGGY MORNING HOWEVER, I WAS DRIVING AND STOPPED AT A STOP LIGHT. WHILE PRESSING THE BRAKE, THE ENGINE SUDDENLY REVVED UP. THE CAR LURCHED ME TOWARD THE STOP LIGHT. I TOOK IT TO THE DEALER, BUT HE DIDN'T FIND ANY PROBLEM. THIS HAPPENED AGAIN ONE RAINY DAY. TH
... E ENGINE STARTED REVVING. THE CAR LURCHED ME TOWARD WHILE I PRESSED THE BRAKE. AND NOW ITS BEEN DOING IT FOR A FEW MONTH.Read more
Incident date: Oct 1, 2012
TL* THE CONTACT OWNS A 2005 CHRYSLER TOWN AND COUNTRY. UPON PURCHASING THE VEHICLE, THE CONTACT STATED THAT THE DRIVER'S SEAT WAS UNABLE TO BE ADJUSTED. THE CONTACT USED A WHEELCHAIR AND NEEDED THE SEAT TO ADJUST TO ENSURE SAFE DRIVING. THE CONTACT TOOK THE VEHICLE TO SCHUMACHER CHRYSLER DODGE JEEP
... RAM OF DELRAY (2102 FEDERAL HWY, SUITE A, DELRAY BEACH, FL 33483, (561) 935-4210) AND WAS INFORMED THAT THEY WOULD ORDER A NEW SEAT AND WOULD NOTIFY THE CONTACT WHEN IT BECAME AVAILABLE. THE CONTACT MADE NUMEROUS ATTEMPTS TO RECEIVE AN UPDATE REGARDING THIS MATTER, BUT TO NO AVAIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY NO LONGER MADE THE SEATS. THE FAILURE MILEAGE WAS 21,000.Read more
Incident date: Dec 22, 2018
DURING A HEAVY TRAFFIC ON HWY THE ENGINE DIED CASING ME TO STOP IN THE MIDDLE NOT BEING ABLE TO MERGE RIGHT OR LEFT. AFTER SEVERAL MONTHS OF INVESTIGATION, I FOUND OUT THAT THE ELECTRICAL HARNESS THAT POWERS THE INJECTORS WAS NOT WELL INSULATED CAUSING THE WIRES TO MELT. THE ECU DIDN'T RECORD ANY
... CODES WHICH LED ME TO START THE REPAIR BY ELIMINATION. THE ECU WAS REPLACED AND PROGRAMMED BECAUSE NO CODES WERE REGISTERED. THE COIL PACK WAS REPLACED BECAUSE OF THE RANDOM FIRING LOSS. THE FUEL PUMP WAS REPLACED BECAUSE THE NEW SPARK PLUGS WERE COMPLETELY DRY, AND FINALLY AFTER REPLACING ALL SENSORS, THE HARNESS WAS CHECKED FOR CORROSION THAT WHERE I FOUND THIS SECTION OF THE HARNESS MELTED.Read more
Incident date: May 19, 2019
UPON BLACKING OUT WHILE BEHIND THE WHEEL OF THE 2005 CHRYSLER TOWN AND COUNTRY TRAVELLING 40 MPH THE VEHICLE COLLIDED WITH 2(TWO) PARKED VEHICLES ON THE SIDE OF THE STREET. WHEN I CAME TO, I DISCOVERED THAT THE VEHICLE WAS TOTALED I WAS UNABLE TO REMOVE MYSELF FROM THE VEHICLE DUE TO BEING PINNED BE
... TWEEN THE DASH AND THE SEAT WHICH HAD SLID FORWARD WITH THE VEHICLE IMPACT, NO AIR BAGS DEPLOYED. I SUSTAINED MINOR INJURIES, WITH INJURIES TO THE FACE FROM HITTING THE STEERING WHEEL THAT REQUIRED SUTURES TO CLOSE IN ORDER TO HEAL CORRECTLY.Read more
Crash
1 injured
Incident date: Apr 11, 2019
SIMILAR TO RECALL CAMPAIGN ID 14V343000: MY VEHICLE WHILE IN MOTION HAS EXPERIENCE ENGINE SHUTOFF. THIS SUBSEQUENTLY DISABLES POWER STEERING, BRAKES, AND AIRBAGS. TWICE, IN AS MANY WEEKS, THIS HAS OCCURRED ON CITY STREETS.
Incident date: Apr 11, 2019
SIMILAR TO RECALL CAMPAIGN ID 14V343000: MY VEHICLE WHILE IN MOTION HAS EXPERIENCE ENGINE SHUTOFF. THIS SUBSEQUENTLY DISABLES POWER STEERING, BRAKES, AND AIRBAGS. TWICE, IN AS MANY WEEKS, THIS HAS OCCURRED ON CITY STREETS.
Incident date: Apr 11, 2019
SIMILAR TO RECALL CAMPAIGN ID 14V343000: MY VEHICLE WHILE IN MOTION HAS EXPERIENCE ENGINE SHUTOFF. THIS SUBSEQUENTLY DISABLES POWER STEERING, BRAKES, AND AIRBAGS. TWICE, IN AS MANY WEEKS, THIS HAS OCCURRED ON CITY STREETS.
Incident date: Mar 26, 2019
VEHICLE WAS IN A SEVERE FRONTAL ACCIDENT AND THE AIRBAGS DID NOT DEPLOY.
Crash
Incident date: Aug 1, 2018
HELLO, I CURRENTLY HAVE A MECHANICAL ISSUE WITH MY 2005 CHRYSLER TOWN & COUNTRY. IF I FILL THE GAS TANK UP COMPLETELY, THE ENGINE WILL STALL. THIS POSES A SAFETY RISK, AS A SUDDEN STOP ON THE HIGHWAY OR CITY ROADS CAN TURN ME INTO AN OBSTACLE AND ACCIDENT RISK. CHRYSLER REFUSES TO REPAIR MY VEHIC
... LE. UPON FURTHER INVESTIGATION, THERE IS A CHRYSLER SERVICE BULLETIN FOR THE EXACT ISSUE THAT I'M HAVING. YOU CAN VIEW IT AT THE FOLLOWING LINK: HTTPS://STATIC.NHTSA.GOV/ODI/TSBS/2016/SB-10074652-2280.PDF IN THE DOCUMENT ABOVE, IT STATES THAT IT COVERS MDH 0901XX VEHICLES BUILT ON OR AFTER 09/01/2003, OR MDH 0331XX VEHICLES BUILT ON OR BEFORE MARCH 31, 2004. MY VEHICLE IS AN MDH 0901XX, AND IT IS BUILT AFTER 09/01/2003. I TOOK IT TO THE DEALER, AND THE TECHNICIAN DIDN'T UNDERSTAND WHAT THIS MEANT. THE MDH FORMAT IS MMDDHH WHERE MM IS THE MONTH, DD IS THE DAY, AND HH IS THE HOUR. EXAMPLE: MDH 100819 DECODES AS: 10 = TENTH MONTH (OCTOBER) 08 = EIGHTH DAY 19 = NINETEENTH HOUR (7 PM) MY VEHICLE'S MDH IS 0901XX. IT WAS BUILT IN 09/2004. AND OF COURSE, IT'S HAVING THE EXACT SAME PROBLEM THAT THIS NHTSA-ISSUED SERVICE BULLETIN ADDRESSES. BUT THE DEALER TECHNICIAN STILL REFUSED TO SERVICE MY VEHICLE. *MY VEHICLE IS ELIGIBLE TO BE REPAIRED UNDER THIS WARRANTY EXTENSION (15-YEAR/UNLIMITED MILES, ACCORDING TO THE DOCUMENT ABOVE). I CAN PROVIDE YOU WITH THE DOOR STICKER AND ANY OTHER INFORMATION YOU NEED TO VERIFY THIS. CAN YOU PLEASE HELP ME SCHEDULE MY REPAIR AT LANDMARK CHRYSLER IN SPRINGFIELD, IL? FEEL FREE TO EMAIL ME OR CALL ME AT ANY TIME REGARDING THIS MATTER. IF I AM UNABLE TO ANSWER THE PHONE, PLEASE LEAVE A VOICEMAIL AND I WILL RETURN YOUR CALL PROMPTLY. THANKS, RASHMIN *DT *JBRead more
Incident date: Dec 25, 2018
LOST MY POWER STEERING AT 70MPH ON I75, TRAVELING FROM OHIO TO MICHIGAN, CHRISTMAS, WITH MY FAMILY IN THE CAR. THE WHEEL ON THE RT HAD SOME WOBBLE IN IT, BUT I WAS ABLE TO GET THE VEHICLE STOPPED WITH VERY LITTLE STEERING LEFT. STEERING FLUID ALL OVER UNDER THE VEHICLE. I LOOKED IT UP ON LINE, AND
... FOUND THAT THIS IS A NOTORIOUS PROBLEM WITH THE 2005 CHRYSLER TOWN AND COUNTRY, WITH A $1300+ REPAIR BILL. HAVE THERE BEEN CRASHES BECAUSE OF THIS? IS THERE A RECALL ON THIS? WHY NOT? WE WERE VERY LUCKY THIS TIME.....Read more
Incident date: Nov 15, 2018
AFTER REFUELING THE VAN STALLS AT LEAST ONCE BUT MAY STALL UP TO THREE TIMES. THE ENGINE SURGES IN RPM BEFORE STALLING. RESTART AFTER A STALL CAN SOMETIMES BE DIFFICULT. I HAVE LET THE VAN IDLE FOR SEVERAL MINUTES AFTER REFUELING BUT IT DOES NOT STALL WHILE STATIONARY. IT USUALLY OCCURS WITHIN A
... MINUTE OF OPERATION ON THE STREET AND GENERALLY WHILE PULLING OUT OF THE GAS STATION LOT ONTO THE ROADWAY. ONCE THE CAR HAS BEEN DRIVEN FOR A FEW MILES THERE ARE NO OTHER OCCURRENCES OF STALLING UNTIL IT IS REFUELED AGAIN. THE ISSUE USED TO BE INFREQUENT A FEW YEARS AGO BUT IS NO OCCURRING AFTER EVERY REFUELING.Read more
Incident date: Aug 28, 1918
I WAS DRIVING ON THE FREEWAY AND MY VAN DIED.I WAS LUCKY THERE WASN'T ANYONE HURT.IT DIES WHEN I MAKE A RIGHT TURN.I CAN'T AFFORD TO TAKE IT TO A SHOP.IM DISABLED AND I NEED MY VAN. FOR DRS APPOITMETS.
Incident date: Jan 1, 2016
WHEN THE WEATHER IS 55 DEGREES OR COLDER MY BACK DOOR ON MY MINIVAN WILL NOT STAY UP AND OPEN. AFTER IT GOES UP IT COMES BACK DOWN IMMEDIATELY. THIS VAN HAS A HANDICAPPED LIFT FOR A MOBILITY SCOOTER IN IT FOR INSIDE THE VAN. IT IS NECESSARY FOR THE BACK DOOR TO STAY UP AND OPEN TO USE THE CONTRO
... LS TO BRING THE LIFT IN AND OUT OF THE MINIVAN. THE BACK DOOR STAYS UP AND OPEN IN WARMER WEATHER BUT IT IMMEDIATELY COMES BACK DOWN AND CLOSES IN COOLER WEATHER. I PURCHASED THE MINIVAN WITH THE LIFT AND SCOOTER FROM A PRIVATE OWNER 2 1/2 YEARS AGO. THEY USED THE MINIVAN AND LIFT IN ONLY WARMER WEATHER. HOW DO I GET THE BACK DOOR TO STAY UP AND OPEN SO I CAN USE THE LIFT FOR MY SCOOTER ALL YEAR AROUND? IS THERE A RECALL ON THIS PROBLEM? THE MINIVAN WAS IN A STATIONARY POSITION ON FLAT ASPHALT PAVEMENT AND THE MINIVAN WAS TURNED OFF IN ALL INCIDENTS. UNFORTUNATELY AT THIS TIME I DO NOT HAVE A PHOTO OF THE BACKDOOR OR LIFT BUT I CAN TAKE PICTURES IF NEEDED.Read more
Incident date: May 2, 2018
DRIVING ON STREETS AND FREEWAY IT WILL ALL OF A SUDDEN DIE. DIES WHEN YOU PUT IT IN REVERSE. OPEN SIDE DOORS FLASHERS COME ON. CHECK ENGINE COMES ON DISCONNECT BATTERY FOR ABOUT AN HOUR THE ENGINE LIGHT WILL BE GONE. HAPPENS OUT OF THE BLUE SOMETIMES SCARY. BUT IT HAPPENS EVERY OUTING WE TAKE..
Incident date: Apr 14, 2018
I OWN A 05 TOWN AND COUNTRY AND THE ELECTRICAL SYSTEM HAS BEEN FAILING THOUGH THE ENTIRE VEHICLE FROM THE RADIO SHORTING OUT, HEADLIGHTS FLICKING ON AND OFF, REAR SENSORS FAILING, UPPER DISPLAY ABOVE THE MIRROR GONE BLACK WHERE THE TEMP. AND MILES TILL EMPTY CONTROLS ARE. ON TOP OF THAT THE CAR IS
... NOW RANDOMLY STALLING WHILE DRIVING HAS ME IN FEAR TO DRIVE IT WITH MY KIDS. I HAVE READ HUNDREDS OF REPORTS ABOUT THIS SAME ISSUE WITH NOT ONLY THIS YEAR BUT ALL THE WAY UP THROUGH 2012. MY MECHANIC HAS CHANGED THE ERG VALVE AND MANY OTHER PARTS BUT THERE HAS GOT TO BE A BIGGER ISSUE. CARS SHOULD NOT BE STALLING OUT WHILE DRIVING. IF YOU LOOK INTO ALL THE COMPLAINTS ABOUT THIS SPECIFIC CAR STALLING RANDOMLY YOU WILL SEE THAT THERE IS A HUGE ISSUE WITH THIS IN MANY YEARS OF THIS CAR AND SOMEONE IS GOING TO GET HURT IF THEY HAVEN'T ALREADY DUE TO THIS ISSUE WITH THIS SPECIFIC MAKE AND MODEL. I AM REQUESTING A FULL INVESTIGATION INTO ALL THE REPORTS ON THIS ISSUE SCATTERING THE INTERNET AND I HOPE ACTION IS TAKEN TO SAVE LIVES. WHEN THE CAR STALLS WHILE DRIVING THE POWER STEERING AND BRAKES FAIL AND IS EXTREMELY DANGEROUSRead more
Incident date: Apr 14, 2018
I OWN A 05 TOWN AND COUNTRY AND THE ELECTRICAL SYSTEM HAS BEEN FAILING THOUGH THE ENTIRE VEHICLE FROM THE RADIO SHORTING OUT, HEADLIGHTS FLICKING ON AND OFF, REAR SENSORS FAILING, UPPER DISPLAY ABOVE THE MIRROR GONE BLACK WHERE THE TEMP. AND MILES TILL EMPTY CONTROLS ARE. ON TOP OF THAT THE CAR IS
... NOW RANDOMLY STALLING WHILE DRIVING HAS ME IN FEAR TO DRIVE IT WITH MY KIDS. I HAVE READ HUNDREDS OF REPORTS ABOUT THIS SAME ISSUE WITH NOT ONLY THIS YEAR BUT ALL THE WAY UP THROUGH 2012. MY MECHANIC HAS CHANGED THE ERG VALVE AND MANY OTHER PARTS BUT THERE HAS GOT TO BE A BIGGER ISSUE. CARS SHOULD NOT BE STALLING OUT WHILE DRIVING. IF YOU LOOK INTO ALL THE COMPLAINTS ABOUT THIS SPECIFIC CAR STALLING RANDOMLY YOU WILL SEE THAT THERE IS A HUGE ISSUE WITH THIS IN MANY YEARS OF THIS CAR AND SOMEONE IS GOING TO GET HURT IF THEY HAVEN'T ALREADY DUE TO THIS ISSUE WITH THIS SPECIFIC MAKE AND MODEL. I AM REQUESTING A FULL INVESTIGATION INTO ALL THE REPORTS ON THIS ISSUE SCATTERING THE INTERNET AND I HOPE ACTION IS TAKEN TO SAVE LIVES. WHEN THE CAR STALLS WHILE DRIVING THE POWER STEERING AND BRAKES FAIL AND IS EXTREMELY DANGEROUSRead more
Incident date: Mar 31, 2018
VEHICLE IN MOTION OR STATIONARY. GAUGE CLUSTER FLUTTERS, TACH, FUEL, TEMP GAUGE HAVE ERRATIC MOVEMENT FLUTTERING UP AND DOWN AT A RAPID RATE. SPEEDOMETER NOT AFFECTED WHEN IN MOTION. FLUTTERING CAN BE ACTIVATED ON IT'S OWN, OR TURN SIGNAL, POWER WINDOW SWITCH OR BRAKE SWITCH CAN CAUSE THE FLUTTERING
... OF GAUGES AS WELL, AT SOME POINTS, FLUTTERING BECOMES SO BAD, IT WILL RESTART THE RADIO AND CAUSE THE DASH WARNING LIGHTS TO FLICKER AS WELL (OIL LIGHT, SEAT BELT LIGHT ETC...). I HAVE A VIDEO OF THIS HAPPENING ON MY DASH BUT IT LOOKS LIKE ONLY IMAGES ARE ALLOWED TO BE UPLOADED. HAPPENS AT ANY TIME. 5 MILES, 100 MILES, 50 MILES ETC... THIS IS MY 2ND MINI VAN THAT THIS HAS HAPPENED ON AND EVENTUALLY IT GETS SO BAD THAT VEHICLE WILL REFUSE TO START. THE OTHER MINI VAN THAT THIS HAS DONE THIS ONE WAS A 2006 CHRYSLER TOWN AND COUNTRY ALSO. VIN FOR THAT VEHICLE CAN BE PROVIDED AS WELL IF NEED BE, OR A SEPARATE REPORT CAN BE MADE ON THAT VEHICLE. ONLY ONE DATE CAN BE SELECTED ON THIS FORM BUT THIS PROBLEM HAS BEEN ONGOING FOR ABOUT 3 MONTHS NOW.Read more
Incident date: Oct 15, 2017
TRACTION CONTROL AND ANTI LOCK BRAKE LIGHT COME ON AND GO SIMULTANEOUSLY TRACTION CONTROL DOES NOT SHUT OFF AND OVERHEATS ROTORS AND EATS BRAKE PADS.
Incident date: Oct 15, 2017
TRACTION CONTROL AND ANTI LOCK BRAKE LIGHT COME ON AND GO SIMULTANEOUSLY TRACTION CONTROL DOES NOT SHUT OFF AND OVERHEATS ROTORS AND EATS BRAKE PADS.
Incident date: Oct 15, 2017
TRACTION CONTROL AND ANTI LOCK BRAKE LIGHT COME ON AND GO SIMULTANEOUSLY TRACTION CONTROL DOES NOT SHUT OFF AND OVERHEATS ROTORS AND EATS BRAKE PADS.
Incident date: Dec 20, 2017
WHEN THE WEATHER IS VERY COLD AND YOU OPEN THE BACK TRAP DOOR IT WILL CLOSE ON YOU YOU HAVE TO GET OUT OF THE WAY. TWO OR THREE TIMES THAT DOOR ALMOST CLOSED ME IN. IT WAS NOT STOPPING THAT COULD REALLY HURT SOMEONE.
Incident date: Feb 1, 2018
AIRBAG LIGHT ON INSTRUMENT CLUSTER TURNS ON WHILE DRIVING AND THEN TURNS OFF. THIS JUST STARTED HAPPENING WITHIN THE LAST 2 WEEKS. 190,000 MILES. HAPPENS ANYTIME 0-60 MPH. NOT TURNING, JUST STRAIGHT AHEAD DRIVING.
Incident date: Jan 3, 2018
DON'T GET ME WRONG I LOVE MY CHRYSLER T&C LX STOW AND GO. I ONLY HAVE 4 PROBLEMS WITH IT. THIS ONE IS FOR THE TRANSMISSION AND IT SCARED THE LIVING CRAP OUT OF ME! LAST NIGHT ON MY WAY HOME ON THE HIGHWAY I WENT TO PASS A SEMI AND GOT ABOUT HALF WAY AROUND IT AND MY CHECK ENGINE LIGHT CAME ON AND I
... HEARD A LOUD WHINNING NOISE AND NEXT THING YOU KNOW MY RPM WERE FULL BLOWN AND I WAS NOT GAINING SPEED I WAS STUCK AND NO WHERE TO GO AS CAR WAS APPROCHING A HEAD ON COLLISION I HAD TO SLAM ON MY BRAKES AND PRAY NO ONE WAS COMING UP BEHIND US AND GET BACK BEHIND SEMI!! HE WAS BLOWING HIS HORN AND I WAS FREAKING OUT. I MAD IT SAFELY BEHIND SEMI WITH SECONDS TO SPARE BEFORE ME AND MY 2 DAUGHTERS WOULD HAVE BEEN DEAD OR SMASHED INTO TREES. I PULLED OVER AND AFTER CATCHING MY HEART AND PUTTING IT BACK IN MY CHEST GOT OUT AND CHECKED TRANNY FLUID IT WAS FULL AS IT IS SITTING THERE WHINING I COULD NOT IMAGINE WHAT WAS GOING ON. I GOT IN AND IT TOOK A BIT FOR IT TO KICK IN GEAR BUT IT DID . THAN IT SLIGHTLY SLIPPED IN 3RD ON WAY HOME STILL WHINNGING. I WENT TO AUTO ZONE THIS MORNING WHILE STILL WHINNNING AND SLIPPING HERE AND THERE AND HAD CODES READ TRANSMISSION MALFUNCTIONED. AND GEARS 1 AND 3 MALFUNTIONED TOTALLY DEFECTS SOMEWHERE. STILL SEARCHING FOR ANSWERS!!Read more
Incident date: Mar 17, 2015
MY HEADLIGHTS GO ON AND OFF ALL THE TIME THEY EVEN FLICKER SOMETIMES BY TURNING HEADLIGHT SWITCH ON AND OFF THEY COME BACK ON DOESN'T HAPPEN ALL THE TIME SOMETIMES I'LL BE DRIVING AND HEADLIGHTS WILL JUST GO OFF BY FLIPPING SWITCH OFF AND ON A FEW TIMES THEY COME BACK ON
Incident date: Mar 17, 2015
MY HEADLIGHTS GO ON AND OFF ALL THE TIME THEY EVEN FLICKER SOMETIMES BY TURNING HEADLIGHT SWITCH ON AND OFF THEY COME BACK ON DOESN'T HAPPEN ALL THE TIME SOMETIMES I'LL BE DRIVING AND HEADLIGHTS WILL JUST GO OFF BY FLIPPING SWITCH OFF AND ON A FEW TIMES THEY COME BACK ON
Showing 50 of 1,154 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
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