EQUIPMENT
Defect Description
CURT MFG IS RECALLING CERTAIN CLASS 3 RECEIVER HITCHES, P/N 13347, SOLD AS AFTERMARKET EQUIPMENT FOR USE ON 1997-2007 CHRYSLER TOWN AND COUNTRY VANS, 1996-2007 DODGE CARAVANS, AND 1996-2004 PLYMOUTH VOYAGER VANS. WHEN THE HITCH IS LOADED TO THE MAXIMUM RATING, THE HITCH MAY FRACTURE OR BREAK AT THE
... BEND LOCATION WHERE THE MAIN BODY OF THE HITCH MEETS THE HITCH MUFFLER STRAP.Read moreConsequence
IF THE AREA IN QUESTION FRACTURES OR BREAKS, THIS COULD CAUSE AN UNSTABLE DRIVING CONDITION, POSSIBLY RESULTING IN A CRASH.
Remedy
CURT MFG WILL NOTIFY OWNERS OF RECORD AND WILL REPLACE THE HITCH FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2010. OWNERS MAY CONTACT CURT MFG AT 1-715-831-8713.
6,686 vehicles affected
Manufacturer: CURT MFG. INC.
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE
Defect Description
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2005-2006 DODGE CARAVAN, GRAND CARAVAN AND CHRYSLER TOWN & COUNTRY VEHICLES ORIGINALLY SOLD IN OR CURRENTLY REGISTERED IN THE STATES OF CONNECTICUT, DELAWARE, IOWA, ILLINOIS, INDIANA, KANSAS, KENTUCKY, MASSACHUSETTS, MAINE, MARYLAND, MICHIGAN, MINNESOTA, MISS
... OURI, NEBRASKA, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, NORTH DAKOTA, OHIO, PENNSYLVANIA, RHODE ISLAND, SOUTH DAKOTA, TENNESSEE, UTAH, VERMONT, VIRGINIA, WEST VIRGINIA, WISCONSIN, ALASKA AND THE DISTRICT OF COLUMBIA. THE FRONT CRASH SENSORS MAY CRACK UNDER CERTAIN ENVIRONMENTAL CONDITIONS AND ALLOW WATER TO ENTER INTO THE SENSOR. THIS CAN CAUSE THE SENSOR TO BECOME INOPERATIVE AND ILLUMINATE THE AIRBAG WARNING LIGHT. THESE SENSORS WERE ADDED TO ENHANCE THE PERFORMANCE OF THE AIRBAG SYSTEM IN CERTAIN FRONTAL CRASHES.Read moreConsequence
IF THE FRONT CRASH SENSORS BECOME INOPERATIVE, THE DRIVER IS IMMEDIATELY ALERTED BY ILLUMINATION OF THE AIRBAG WARNING LIGHT AND THE VEHICLE SHOULD BE PROMPTLY SERVICED. UNTIL THE VEHICLE IS REPAIRED, THE AIRBAGS MAY NOT PROVIDE THE ENHANCED PROTECTION IN THE EVENT OF A CRASH.
Remedy
CHRYSLER WILL REPLACE THE FRONT AIRBAG SENSORS WITH A NEW DESIGN. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY IMPROVEMENT CAMPAIGN WILL BEGIN DURING JUNE 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
308,950 vehicles affected
Manufacturer: CHRYSLER GROUP LLC
VISIBILITY:GLASS, SIDE/REAR
Defect Description
CERTAIN CURVED TEMPERED REPLACEMENT GLASS MANUFACTURED BY HANGZHOU SAFETY GLASS LTD AND SUPPLIED TO SAFELITE BY AUTO TEMP INC., IDENTIFIED AS DOT-430, AND SOLD FOR USE ON CERTAIN DOMESTIC AND FOREIGN VEHICLES MAY NOT BREAK INTO SMALL PIECES AS EXPECTED OF TEMPERED GLASS AND FAILS TO CONFORM TO FEDER
... AL MOTOR VEHICLE SAFETY STANDARD NO. 205, "GLAZING MATERIALS."Read moreConsequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT(S) MAY BE SERIOUSLY INJURED BY SHATTERED GLASS.
Remedy
SAFELITE WILL NOTIFY ITS RETAIL CUSTOMERS AND REPLACE THE GLASS FREE OF CHARGE. RETAIL CUSTOMERS CAN CONTACT SAFELITE TOLL FREE AT 1-888-843-2906. SAFELITE WILL NOTIFY ITS WHOLESALE CUSTOMERS AND REIMBURSE WHOLESALE CUSTOMERS FOR CURRENT INVENTORY AND AT A SPECIFIED RATE FOR REPLACING THEIR CUSTOMER
... 'S GLASS. WHOLESALE CUSTOMERS CAN CONTACT SAFELITE'S WHOLESALE DIVISION, SERVICE AUTOGLASS TOLL FREE AT 1-888-246-6298. THE RECALL BEGAN ON JANUARY 15, 2008.Read more1,657 vehicles affected
Manufacturer: SAFELITE FULFILLMENT, INC.
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
Defect Description
ON CERTAIN VANS AND SPORT UTILITY VEHICLES, THE FRONT WINDSHIELD WIPER MOTOR ARMATURE SHAFT MAY BREAK.
Consequence
DURING CERTAIN OPERATING CONDITIONS, LOSS OF FRONT WINDSHIELD WIPING CAPABILITY COULD OCCUR, AND THE DRIVER'S VISION COULD BE OBSCURED WHICH COULD RESULT IN A CRASH.
Remedy
DEALERS WILL INSPECT AND REPLACE THE WINDSHIELD WIPER MOTOR FREE OF CHARGE. THE RECALL BEGAN ON JUNE 19, 2006, TO DODGE DURANGO OWNERS. MINIVAN OWNERS WILL BE NOTIFIED DURING JULY 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
268,800 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
Complaint Statistics
569 total complaints
33 crashes 18 fires 43 injuries 1 deaths
Top Reported Components
| Component | Complaints |
|---|
| STEERING | 104 |
| ELECTRICAL SYSTEM | 68 |
| EXTERIOR LIGHTING | 60 |
| AIR BAGS | 50 |
| FUEL/PROPULSION SYSTEM | 26 |
| SERVICE BRAKES, HYDRAULIC | 19 |
| ENGINE | 16 |
| FUEL SYSTEM, GASOLINE | 14 |
| ENGINE AND ENGINE COOLING | 12 |
| VEHICLE SPEED CONTROL | 11 |
Incident date: Dec 28, 2023
Vehicle hasn't been inspected, issue is still present. My child was able to move gear shift and change gears causing vehicle to roll down driveway into woods, without key in ignition or foot on brake. I have video evidence of occurrence and video of issue without key or foot on brake
Crash
Incident date: Oct 1, 2020
The horn does not work and there was a recall for this.
Incident date: Apr 15, 2022
UNKNOWN
Incident date: Apr 15, 2022
UNKNOWN
Incident date: Apr 15, 2022
UNKNOWN
Incident date: Dec 10, 2018
The contact owns a 2006 Chrysler Town and Country. The contact stated that while driving at various speeds, the turn signal, and brake light failed to function as needed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the center third br
... ake light needed to be replaced. The contact stated that the vehicle was repaired; however, the failure had been reoccurring while driving. The contact also stated that the rear driver’s side door failed to open. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was unknown.Read more
Incident date: Dec 10, 2018
The contact owns a 2006 Chrysler Town and Country. The contact stated that while driving at various speeds, the turn signal, and brake light failed to function as needed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who diagnosed that the center third br
... ake light needed to be replaced. The contact stated that the vehicle was repaired; however, the failure had been reoccurring while driving. The contact also stated that the rear driver’s side door failed to open. The dealer and the manufacturer were not notified of the failure. The vehicle was not repaired. The approximate failure mileage was unknown.Read more
Incident date: Nov 21, 2021
Was rearended by an 18 wheeler doing 55 mph I was stopped waiting for oncoming traffic to pass so I could turn left. He never braked. The van was pushed 200feet before it began to roll into trees. None of the airbags were deployed nor did the seatbelts lock. All 3 people were injured.
Crash
3 injured
Incident date: Nov 21, 2021
Was rearended by an 18 wheeler doing 55 mph I was stopped waiting for oncoming traffic to pass so I could turn left. He never braked. The van was pushed 200feet before it began to roll into trees. None of the airbags were deployed nor did the seatbelts lock. All 3 people were injured.
Crash
3 injured
Incident date: Dec 25, 2020
The contact owns a 2006 Chrysler Town and Country. The contact stated that while he was a passenger in the vehicle, the driver’s side rear sliding door failed to open, and the contact had to exit from the trunk of the vehicle. The dealer was made aware of the failure and informed the contact that
... there was no recall associated with the Vin. The dealer inspected the vehicle and provided the contact with an estimate for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 99,000.Read more
Incident date: Nov 2, 2015
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHEN THE HEADLIGHT SWITCH WAS TURNED ON, THE HEADLIGHTS FAILED TO ILLUMINATE. ADDITIONALLY, ON SEVERAL OCCASIONS, THE HEADLIGHTS FAILED TO REMAIN ILLUMINATED WHILE DRIVING AT NIGHT. THE CONTACT STATED THAT THE HEADLIGHTS
... RETURNED TO NORMAL OPERATION AFTER MANIPULATING THE HEADLIGHT SWITCH SEVERAL TIMES. THE VEHICLE WAS TAKEN TO STEVE WHITE MOTORS (3470 HIGHWAY 70 SE, HICKORY, NC 28603, (828) 414-1499) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO WARRANTY COVERAGE ON THE VEHICLE AND REFUSED TO OFFER FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 65,000.Read more
Incident date: Nov 7, 2020
EACH FRONT COIL SPRING BROKE ABOUT TWO YEARS APART I WAS DRIVING ABOUT 55 MPH ON A BUSY CITY HIGHWAY WHEN I SUDDENLY FELT WHAT APPEARED TO BE A BADLY BALANCED TIRE. I MANAGED TO EXIT AND STOP IN A RETAIL PARKING LOT AND INSPECT THE TIRES. WHAT I FOUND WAS A BROKEN FRONT DRIVER SIDE COIL SPRING R
... ESTING ON THE TIRE. THE TIRE WAS HOT ENOUGH TO SMOKE. THE TIRE WAS NO LONGER USABLE. ABOUT 2 YEARS AGO ON THE SAME VEHICLE THE PASSENGER SIDE FRONT COIL SPRING BROKE, BUT DID NOT RUB ON THE TIRE. IT SEEMS SO ODD THAT TWO COILED SPRINGS BROKE ON THE SAME VEHICLE. AFTER HEARING OF OTHER FAILURES I THOUGHT IT SHOULD BE REPORTED. I DO FEEL BLESSED THAT AN ACCIDENT DID NOT OCCUR IN EITHER CASE. MODEL YEAR: 2006 MAKE: CHRYSLER MODEL: TOWN & COUNTRY TOURING L MILEAGE: 109775Read more
Incident date: Oct 12, 2020
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE PASSENGER'S SIDE REAR WHEEL BAR WAS RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE AXLE WAS SEVERELY RUSTED. THE CONTACT CALLED LUCAS CHRYSLER JEEP DODGE RAM (1624 NJ-38, L
... UMBERTON, NJ 08048, (609) 845-0030) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THE FAILURE WAS DUE TO ROAD SALT. THE VEHICLE WAS DIAGNOSED AND REPAIRED FROM A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 113,000. *BF*JBRead more
Incident date: Oct 12, 2020
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THE PASSENGER'S SIDE REAR WHEEL BAR WAS RUSTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS INFORMED THAT THE AXLE WAS SEVERELY RUSTED. THE CONTACT CALLED LUCAS CHRYSLER JEEP DODGE RAM (1624 NJ-38, L
... UMBERTON, NJ 08048, (609) 845-0030) AND WAS INFORMED TO SCHEDULE AN APPOINTMENT TO HAVE THE VEHICLE REPAIRED. THE CONTACT STATED THE FAILURE WAS DUE TO ROAD SALT. THE VEHICLE WAS DIAGNOSED AND REPAIRED FROM A PRIVATE MECHANIC. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 113,000. *BF*JBRead more
Incident date: Oct 3, 2020
WELL THE DRIVERS REAR DOOR WILL AUTOMATICALLY OPEN UP ANDRE COLES ITSELF TIME AFTER TIME MY WIFE IS MAKING SURE MY KIDS WERE BUCKLED UP REAL WELL WHY WAS JOHN DOWN THE ROAD THEN THE DOOR OPEN COMPLETELY UP MY WIFE WAS HANGING ON I TOLD OFF THE ROAD TO THE GRASSY AREA GO DOWN ABOUT 30 BALLS AN HOUR'S
... SLOWING DOWN SHE FELL OUT THE DOOR BECAUSE IT OPENED AUTOMATICALLY.*DT*JB*DT*JB*DT*JBRead more
Incident date: Jul 25, 2020
MY 2006 CHRYSLER TOWN AND COUNTRY HAS 160,000 AND REVERSE DOESN'T WORK I'M REALLY TIRED OF THESE CAR TRANSMISSION FAILURE SO EXPENSIVE TO FIX
Incident date: Jul 25, 2020
MY 2006 CHRYSLER TOWN AND COUNTRY HAS 160,000 AND REVERSE DOESN'T WORK I'M REALLY TIRED OF THESE CAR TRANSMISSION FAILURE SO EXPENSIVE TO FIX
Incident date: Jul 25, 2020
MY 2006 CHRYSLER TOWN AND COUNTRY HAS 160,000 AND REVERSE DOESN'T WORK I'M REALLY TIRED OF THESE CAR TRANSMISSION FAILURE SO EXPENSIVE TO FIX
Incident date: Jun 1, 2020
I WAS INVOLVED IN AN ACCIDENT IN WHICH I WAS HIT BY A VEHICLE TRAVELING ABOUT 55 MPH AND I WAS STATIONERY SITTING AT AN INTERSECTION ON A FREEWAY SERVICE DRIVE GOING EAST AND THE PERSON HITTING ME WAS GOING SOUTH. THE IMPACT TURNED MY VEHICLE SOUTH I WAS WAITING FOR THE LIGHT TO CHANGE. IT HIT ME O
... N THE FRONT DRIVER SIDE HEADLIGHT AND DID $5000 DAMAGE. I SUFFERED THREE FRACTURED RIBS AND A HEAD AND BACK INJURY. MY AIRBAGS FAILED TO DEPLOY.*DT*JB *TRRead more
Crash
1 injured
Incident date: May 30, 2018
SIDE WINDOW ELECTRICAL DOES NOT WORK ALSO DOORS WILL LOCK AND UNLOCK WITHOUT ME TOUCHING CONTROLS IT HAS DONE THIS FOR SEVERAL YEARS AND I CAN'T AFFORD TO FIX IT. *TR
Incident date: May 30, 2018
SIDE WINDOW ELECTRICAL DOES NOT WORK ALSO DOORS WILL LOCK AND UNLOCK WITHOUT ME TOUCHING CONTROLS IT HAS DONE THIS FOR SEVERAL YEARS AND I CAN'T AFFORD TO FIX IT. *TR
Incident date: Nov 1, 2013
ENGINE STALL AFTER REFUELLING
Incident date: Nov 1, 2013
ENGINE STALL AFTER REFUELLING
Incident date: Oct 9, 2019
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 40 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF
... THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.Read more
Incident date: Apr 15, 2018
AIR BAG INDICATOR LIGHTS UP INTERMITTENTLY INDICATING A SENSOR ISSUE. THERE WAS ALREADY A RECALL FOR THIS ISSUE AND ACCORDING TO BIN REPORT THE ISSUE WAS CORRECTED, BUT THE ISSUE HAS CONTINUED. THE INDICATOR LIGHT COMES ON WHETHER MOVING OR NOT.
Incident date: Apr 15, 2018
WINDOW GOES DOWN WITHOUT ISSUE, BUT IT ONLY GOES UP INTERMITTENTLY, ESPECIALLY IF THE AUTO DOWN FEATURE IS USED AND WINDOW IS ALLOWED TO GO THE WHOLE WAY DOWN. THIS IS HAPPENING ON BOTH THE PASSENGER AND DRIVER'S SIDE FRONT WINDOWS.
Incident date: Apr 4, 2019
THE TRANSMISSION WENT BAD WITH LESS THAN 87,000 MILES AFTER ALL WARRANTIES EXPIRED. THIS VEHICLE WAS LIGHTLY DRIVEN AND WELL CARED FOR. WHILE DRIVING THE VAN, WE NOTICED A STRANGE SOUND COMING FROM BENEATH THE VEHICLE. IT WAS PROFESSIONALLY DIAGNOSED AS A FAULTY PLANETARY GEAR ISSUE I.E. THE TRANSM
... ISSION WAS BAD.Read more
Incident date: Oct 17, 2018
I WAS DRIVING AT APPROXIMATELY 65MPH. ON THE HIGHWAY. ALL OF A SUDDEN, MY INSTRUMENT PANEL STARTED TO FLICKER( THE LIGHTS) AS WELL AS MY HEADLIGHTS. THEN ALL GAUGES BEGAN TO ABRUPTLY MALFUNCTION. INCLUDING: THE SPEEDOMETER'S NEEDLE STARTED SPINNING 360 DEGREES OVER AND OVER. FORWARDS AND BACKWARDS.
... THE FUEL GAUGE WENT TO E. THE TEMP. GAUGE WENT TO COOLEST INDICATION. IT CONTINUED EXTREME MALFUNCTION ALL THE WAY TO MY DESTINATION. WHEN I STOPPED, TURNED OFF THE VEHICLE, THEN RESTARTED, THE GAUGES ( EXCEPT SPEEDOMETER) RETURNED TO NORMAL FUNCTION. I PERFORMED MINI DIAGNOSTIC UTILIZING THE (RESET) MILEAGE TAB. IT FAILED TO FIX THE PROBLEM. HAVE NO WAY OF KNOWING MY SPEED GOING ON 6 MONTHS NOW. VERY NERVE RACKING, AND DANGEROUS.Read more
Incident date: Oct 17, 2018
I WAS DRIVING AT APPROXIMATELY 65MPH. ON THE HIGHWAY. ALL OF A SUDDEN, MY INSTRUMENT PANEL STARTED TO FLICKER( THE LIGHTS) AS WELL AS MY HEADLIGHTS. THEN ALL GAUGES BEGAN TO ABRUPTLY MALFUNCTION. INCLUDING: THE SPEEDOMETER'S NEEDLE STARTED SPINNING 360 DEGREES OVER AND OVER. FORWARDS AND BACKWARDS.
... THE FUEL GAUGE WENT TO E. THE TEMP. GAUGE WENT TO COOLEST INDICATION. IT CONTINUED EXTREME MALFUNCTION ALL THE WAY TO MY DESTINATION. WHEN I STOPPED, TURNED OFF THE VEHICLE, THEN RESTARTED, THE GAUGES ( EXCEPT SPEEDOMETER) RETURNED TO NORMAL FUNCTION. I PERFORMED MINI DIAGNOSTIC UTILIZING THE (RESET) MILEAGE TAB. IT FAILED TO FIX THE PROBLEM. HAVE NO WAY OF KNOWING MY SPEED GOING ON 6 MONTHS NOW. VERY NERVE RACKING, AND DANGEROUS.Read more
Incident date: Oct 17, 2018
I WAS DRIVING AT APPROXIMATELY 65MPH. ON THE HIGHWAY. ALL OF A SUDDEN, MY INSTRUMENT PANEL STARTED TO FLICKER( THE LIGHTS) AS WELL AS MY HEADLIGHTS. THEN ALL GAUGES BEGAN TO ABRUPTLY MALFUNCTION. INCLUDING: THE SPEEDOMETER'S NEEDLE STARTED SPINNING 360 DEGREES OVER AND OVER. FORWARDS AND BACKWARDS.
... THE FUEL GAUGE WENT TO E. THE TEMP. GAUGE WENT TO COOLEST INDICATION. IT CONTINUED EXTREME MALFUNCTION ALL THE WAY TO MY DESTINATION. WHEN I STOPPED, TURNED OFF THE VEHICLE, THEN RESTARTED, THE GAUGES ( EXCEPT SPEEDOMETER) RETURNED TO NORMAL FUNCTION. I PERFORMED MINI DIAGNOSTIC UTILIZING THE (RESET) MILEAGE TAB. IT FAILED TO FIX THE PROBLEM. HAVE NO WAY OF KNOWING MY SPEED GOING ON 6 MONTHS NOW. VERY NERVE RACKING, AND DANGEROUS.Read more
Incident date: Aug 5, 2015
ELECTRIC DOORS ARE NOT OPENING ARE CLOSING CORRECTLY DRIVER SIDE DOOR IS LOCKED AND WANT OPEN PASSENGER DOOR BUTTONS WORK SOMETIMES KEY FOB WORKS THE DOORS SOMETIMES THE SLIDING DOORS ARE NOT WORKING CORRECTLY. WHILE SITTING STATIONERY.
Incident date: Jan 3, 2019
AFTER FILLING THE GAS TANK ON MY VAN, IT STALLS A COUPLE MINUTES LATER AFTER PULLING OUT ONTO THE HIGHWAY, THIS HAS HAPPENED THE LAST 2 TIMES IT WAS FILLED. I TAKES A FEW TRIES TO GET IT TO RESTART. BOTH TIMES I HAVE ALMOST BEEN REAR ENDED. THIS IS A VERY DANGEROUS PROBLEM. I READ WHERE THIS HAS BE
... EN A PROBLEM ON OTHER YEAR CHRYSLER VANS AND NOW ITS HAPPENING TO MINE.Read more
Incident date: Dec 10, 2018
FUEL PUMP HAS A LEAK AT THE TOP ON THE PLASTIC LINE
Incident date: Oct 15, 2018
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE POWER STEERING SEIZED AND THE STEERING WHEEL COULD NOT BE TURNED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE RACK AND PINION FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER AND MANUFACTURER WERE N
... OT CONTACTED. THE FAILURE MILEAGE WAS 130,000.Read more
Incident date: Apr 13, 2018
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS STATIONARY OR WHILE DRIVING VARIOUS SPEEDS, WATER WOULD ENTER INTO THE BRAKE LIGHT CASINGS AND CAUSE THE CIRCUIT SYSTEM TO SHORT OUT. THE CONTACT STATED THAT THE BRAKE LIGHTS WERE REPLACED TWICE, BUT THE FAILURE RECURRED. T
... HE DEALER (JEFF WYLER SPRINGFIELD CHEVROLET IN SPRINGFIELD, OHIO) WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 131,166.Read more
Incident date: Mar 2, 2018
FAULTY DUMMY LIGHT TRIGGERS FOR AIRBAGS. GOES ON AND OFF WITH RAIN AND OR EXCESS HUMIDITY/MOISTURE. DRIVER WINDOW ALSO STOPS WORKING WHEN SUBJECTED TO MOISTURE. VEHICLE SEEMS TO START HAVING ELECTRICAL ISSUES OF ALL SORTS WHEN SUBJECTED TO MOISTURE.
Incident date: Jan 8, 2018
CAR CUTS OFF WHILE DRIVING
Incident date: Jan 9, 2018
THIS CAR HAS EXPERIENCED MANY ELECTRICAL PROBLEMS OVER THE YEARS SOME OF WHICH I'VE BEEN ABLE TO DEAL WITH. THE LATEST ONES IN THE PAST YEAR HAVE TO DO WITH THE LIGHTS AND IT'S GETTING TO BE A SAFETY PROBLEM. WITHIN A FEW YEARS OF PURCHASING THIS AUTO, THE AUTOMATIC DOOR LOCK ON THE SLIDER STOPP
... ED WORKING. ABOUT SEVEN YEARS AGO, THE AUTOMATIC WINDOW ON THE PASSENGER SIDE STOPPED WORKING. I HAVE DEALT WITH THOSE PROBLEMS. OVER THE YEARS THERE HAVE BEEN MANY LIGHT BULBS THAT HAVE 'BURNED' OUT INCLUDING TAILLIGHTS, PARKING LIGHTS, LOW AND HIGH BEAM LIGHTS. I'VE FOUND TEN RECEIPTS FOR REPAIRS ON THOSE, BUT THE MOST OF THEM HAVE BEEN IN THE PAST TWO YEARS. I WAS DRIVING ON A HIGHWAY IN THE DARK YESTERDAY AND TRIED TO SWITCH FROM LOW BEAM TO HIGH BEAM LIGHTS AND THEY ARE 'BURNED' OUT AGAIN! BOTH LIGHTS WERE REPLACED 10/4/17. I'M AFRAID THAT I MIGHT FIND MY LIGHTS NOT WORKING AT ALL BECAUSE THERE'S AN ONGOING PROBLEM THAT NO ONE SEEMS TO KNOW HOW TO REPAIR. THIS IS NOT SAFE!!Read more
Incident date: Jan 9, 2018
THIS CAR HAS EXPERIENCED MANY ELECTRICAL PROBLEMS OVER THE YEARS SOME OF WHICH I'VE BEEN ABLE TO DEAL WITH. THE LATEST ONES IN THE PAST YEAR HAVE TO DO WITH THE LIGHTS AND IT'S GETTING TO BE A SAFETY PROBLEM. WITHIN A FEW YEARS OF PURCHASING THIS AUTO, THE AUTOMATIC DOOR LOCK ON THE SLIDER STOPP
... ED WORKING. ABOUT SEVEN YEARS AGO, THE AUTOMATIC WINDOW ON THE PASSENGER SIDE STOPPED WORKING. I HAVE DEALT WITH THOSE PROBLEMS. OVER THE YEARS THERE HAVE BEEN MANY LIGHT BULBS THAT HAVE 'BURNED' OUT INCLUDING TAILLIGHTS, PARKING LIGHTS, LOW AND HIGH BEAM LIGHTS. I'VE FOUND TEN RECEIPTS FOR REPAIRS ON THOSE, BUT THE MOST OF THEM HAVE BEEN IN THE PAST TWO YEARS. I WAS DRIVING ON A HIGHWAY IN THE DARK YESTERDAY AND TRIED TO SWITCH FROM LOW BEAM TO HIGH BEAM LIGHTS AND THEY ARE 'BURNED' OUT AGAIN! BOTH LIGHTS WERE REPLACED 10/4/17. I'M AFRAID THAT I MIGHT FIND MY LIGHTS NOT WORKING AT ALL BECAUSE THERE'S AN ONGOING PROBLEM THAT NO ONE SEEMS TO KNOW HOW TO REPAIR. THIS IS NOT SAFE!!Read more
Incident date: Jun 12, 2007
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS AT NIGHT, THE HEADLIGHTS INTERMITTENTLY ILLUMINATED. EACH TIME THE LIGHTS TURNED OFF, THE SWITCH HAD TO BE FLIPPED TO TURN THE HEADLIGHTS ON AGAIN. THE VEHICLE WAS TAKEN TO SANTA MARIA CHRYSLER (1918 S BROADWAY, SANT
... A MARIA, CA 93454, PHONE: (805) 925-9545), BUT WAS NOT DIAGNOSED OR REPAIRED BECAUSE IT WAS NOT COVERED UNDER WARRANTY. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE COULD NOT BE REPAIRED DUE TO THE AGE AND WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 89,000.Read more
Incident date: Oct 30, 2017
MY HEADLIGHTS ARE FLICKER OR DO NOT WORK SPORADICALLY. CHANGING THE BULBS DOES NOT HELP. I WAS DRIVING AT NIGHT AND THEY WENT OFF AND I WAS UNABLE TO GET THE LIGHTS TO COME BACK ON UNTIL THE NEXT DAY. I ATTEMPTED TO SEE IF MY BRIGHTS WORKED, HOWEVER THEY WOULD NOT STAY ON, THEY WOULD ONLY FLASH. THI
... S HAPPENS WHEN I AM IN MOTION OR STATIONARY. FROM WHAT I HAVE FOUND IN RESEARCH IT HAS TO DO WITH PLASTIC BREAKING OFF AND PREVENTING A CONNECTIONRead more
Incident date: Jul 25, 2017
TIPM - POWER MODULE FAILURE CAUSED ERRATIC ELECTRICAL PROBLEMS ALL OVER DOOR OPENS ON OWN, STARTS STALLS, WINDOWS DONT WORK, WILL NOT START, TOOK OVER 2 WEEKS TO GET PART
Incident date: Jul 22, 2017
2006 CHRYSLER TOWN & COUNTRY. VEHICLE ENGINE SHUTS OFF AFTER REFUELING TO FULL TANK. THIS HAPPENS 98% OF THE TIME AFTER FUELING. VEHICLE STOPS APPROXIMATELY 2 TO 5 MINUTES AFTER FUELING THAT ALLOWS VEHICLE ENOUGH TIME TO BE IN TRAVEL LANE WITH ON COMING TRAFFIC. MY WIFE WAS ALMOST RE-ENDED 2 TIMES.
... THIS IS A KNOWN DEFECTIVE PROBLEM WITH THESE VEHICLES AND OTHER CHRYSLER VEHICLES (300 MODEL ETC.) THAT WERE REPAIRED BY CHRYSLER. MY VAN IS NOT COVERED ACCORDING TO DEALER.Read more
Incident date: May 15, 2015
2006 CHRYSLER TOWN COUNTRY. VEHICLE USES APPROXIMATELY 1 QUART OF OIL EVERY 2,000 MILES. THIS HAS BEEN DOING THIS SINCE VEHICLE WAS PURCHASED NEW. WAS TOLD BY DEALER NORMAL OIL CONSUMPTION. OIL USAGE IS THROUGH EXHAUST SYSTEM THAT CAUSES DAMAGE TO CATALYTIC CONVERTOR THAT RESTRICTED EXHAUST GAS FLOW
... . VEHICLE RESTRICTED EXHAUST GAS FLOW CAUSED ENGINE POWER LOSS SUFFICIENT ENOUGH NOT TO BE ABLE TO MANEUVERS ROADWAY GRADES. VEHICLE NOT BEING ABLE TO MAINTAIN POSTED SPEED LIMIT CAUSED VEHICLES BEHIND TO PASS THAT ALMOST CAUSED HEAD ON ACCIDENT. CATALYTIC CONVERTOR WAS REPLACE AT OWNERS EXPENSE FOR SAFETY REASONS. WAS TOLD BY DEALER VEHICLE IS MORE THAN 10 YEARS OLD AND OUT OF WARRANTY.Read more
Incident date: Jul 14, 2017
INTERMITTENT GUAGE CLUSTER PROBLEMS, ENGINE NOT STARTING EVEN THOUGH BATTERY/CABLES AND ALTERNATOR HAVE BEEN TESTED. INTERMITTENT ENGINE SHUTDOWN WHILE DRIVING AND WONT RESTART. SEEMS TO BE BATTERY CABLE WIRING HARNESS WHICH IS A DISCONTINUED PART FROM THE DEALERSHIP. BASICALLY THIS ISSUE IS NOT REP
... AIRABLE, PAID ALOT IF MONEY FOR THIS VAN, FOR CHRYSLER TO SAY,"WE CANT FIX IT".Read more
Incident date: Mar 24, 2017
MY FAMILY AND I WERE INVOLVED IN A 3 VEHICLE COLLISION ON THE FREEWAY AROUND 5:45 PM. CONDITIONS ON THE FREEWAY, MODERATE-HEAVY TRAFFIC, IT HAD RAINED, SO THE ROADS WERE WET. THE HYUNDAI SUV SUDDENLY SLAMMED ON THEIR BRAKES. I WAS ABOUT 50 FT BEHIND THAT VEHICLE, DOING THE SPEED LIMIT OF 65 MPH,
... I STEPPED ON MY BRAKES, OUR VAN BEGAN TO SLIDE, AND ENDED UP REAR ENDING THE SUV IN FRONT OF US. NEITHER OF MY AIRBAGS DEPLOYED ON THE VAN (THE DRIVER SIDE/NOR THE PASSENGER SIDE). MY HUSBAND WAS SITTING IN THE PASSENGER SEAT. MY CHEST HIT THE STEERING WHEEL, BUT I CHOSE NOT TO HAVE ANY TYPE OF MEDICAL AID ON THE SCENE. I CONTACTED CHRYSLER IMMEDIATELY THE DAY AFTER THE INCIDENT AT THEIR #800-247-9753 (CLAIM #31347016). NEEDLESS TO SAY, THEY TOOK THEIR TIME & NEVER REALLY GOT BACK TO ME, SO WHEN I FINALLY GOT AHOLD OF SOMEONE AGAIN, THEY SAID THEY HAD CLOSED MY ORIGINAL CASE (NO ONE EVER GOT A HOLD OF ME ON THAT ONE) BECAUSE THEY COULDN'T CONTACT ME, EVEN THOUGH THEY WERE GIVEN MY HOME ADDRESS/EMAIL/PHONE #. 2ND TIME (NOW CASE #31597130) AT PHONE #800-992-1997, AN "INSPECTOR" FROM CHRYSLER FINALLY RESPONDED TO OUR ADDRESS (WHERE VAN IS PARKED/TOTALLED) DID WHAT HE CALLED AN INSPECTION. I RECEIVED A LETTER A COUPLE DAYS FROM J. SUSALLA/SPECIAL INVESTIGATIONS AT FCA (FIAT/CHRYSLER AUTOMOBILES) SAYING CONCLUSION OF INVESTIGATION "IS THAT THE RATE OF DECELERATION NECESSARY TO ACTIVATE THE AIR BAG SYSTEM WAS NOT PRESENT DURING YOUR ACCIDENT." BASICALLY A COP OUT AND DENIAL THAT THEIR AIRBAG OR AIRBAG SYSTEM (A VERY SERIOUS SAFETY ISSUE) WAS FAULTY IN OUR VAN, AND CHRYSLER IS REFUSING TO DO ANYTHING ABOUT. I HAVE ATTACHED PHOTOS, AND A COPY OF THE LETTER.Read more
Crash
3 injured
Incident date: Jun 1, 2017
TL* THE CONTACT OWNS A 2006 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS JAMMED AND CAUSED THE VEHICLE TO EXPERIENCE UNINTENDED ACCELERATION. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY FORCING IT INTO THE PARK GEAR. THE CONTACT STATED THAT THE ENGINE WAS STILL REVVING
... AND AN ABNORMAL BURNING ODOR WAS PRESENT. THE VEHICLE WAS NOT TAKEN TO A DEALER NOR AN INDEPENDENT MECHANIC. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 128,125.Read more
Fire
Incident date: Mar 1, 2013
THE WHOLE LOWER BODY IS RUSTED WITH DEEP HOLES AND I HAD TO REPAIR SEVERAL TIMES. THIS VEHICLE WILL NOT PASS THE NEXT MA STATE INSPECTION. THE RUST STARTED APPEARING THREE TO FOUR YEARS AGO. I HAVE REPLACED THE FRONT HOOD DUE TO LARGE HOLES. UNDER THE BODY FLOOR PANELS HOLES HAVE APPEARED. I SEE ALL
... KINDS OF SAME MODEL YEARS WHEN I DRIVE HUNDREDS OF ONES OVER THE YEARS AND I SEE RUST ALL ALL OF THEM. SOME SEVERE SOME MINOR BUT I ALWAYS SEE RUST. THE INCLUDED PICTURES ARE A VERY SMALL SNAPSHOT.Read more
Incident date: May 20, 2016
WHILE I WAS DRIVING MY SPARE TIRE BROKE LOOSE AND FELL OFF LODGING ITSELF UNDER MY TOWN AND COUNTRY MINI VAN. THIS BROUGHT MY CAR TO A HALT WITH NO WARNING BRAKE LIGHTS. CARS HAD TO SWARM ON THE GRASS TO AVOID AN ACCIDENT. LUCKILY I WAS IN A NEIGHBORHOOD. IF I HAD BEEN ON THE HIGHWAY A LOT OF PEOPL
... E MAY HAVE DIED, IT WOULD HAVE CAUSED A PILE UP OF CARS. A TIRE SHOULD NEVER BE PLACED WHERE IT CAN FALL OFF AND CAUSE A SAFETY PROBLEM WHERE LIVES ARE IN JEOPARDY. CHRYSLER WOULD NOT EVEN PUT A NEW BRACKET TO HOLD MY SPARE TIRE. THEY SHOULD BE SO HAPPY THAT NO ONE WAS INJURED AND WILLING TO FIX A DANGEROUS PROBLEM AT NO CHARGE TO ME. RIGHT BEFORE THAT I TOOK MY CAR IN AND SAID TO DO A MULTIPOINT INSPECTION BECAUSE I WAS LEAVING TO GO OUT OF TOWN. I HAD A BRAKE LIGHT OUT AND 3 TIRES THAT NEEDED AIR. THEY GAVE ME THE CAR BACK AND SAID ON PAPERWORK THE INSPECTION WAS DONE. (IF THEY HAD CHECKED WOULD THEY HAVE SEEN MY TIRE PROBLEM?) WHEN I GOT ON THE HIGHWAY MY LIGHT SAID TIRES NEED AIR. I CALLED AND ASKED IF THEY PUT AIR IN MY TIRES AND THEY SAID YES. I TOOK MY CAR BACK TO MY NEIGHBOR AND AIR HAD NOT PUT IN THE TIRES, HAD TO GO TO AN AUTO STORE AND BUY A LIGHT. SOMEONE WAS IN A HURRY AND SIGNED OFF THAT THEY CHECKED MY CAR AND SENT ME ON MY WAY TO TRAVEL UNPREPARED. DUE TO THE LIES OF THE SERVICE CENTER IN ORLANDO THAT I WENT TO AND CHRYSLER UNWILLING TO FIX THE SPARE TIRE PROBLEM, I WILL NEVER BUY ANOTHER CHRYSLER AND WILL MAKE SURE I LET PEOPLE KNOW MY EXPERIENCE. THEY SAID NO ONE ELSE HAD A TIRE FALL OFF SO THEY DO NOT SEE IT AS AN ISSUE. SO NOW IT IS ON RECORD, SO IF IT HAPPENS TO SOMEONE ELSE AND A LIFE IS LOST, CHRYSLER DOES KNOW OF THE POTENTIAL PROBLEM.Read more
Incident date: May 20, 2016
WHILE I WAS DRIVING MY SPARE TIRE BROKE LOOSE AND FELL OFF LODGING ITSELF UNDER MY TOWN AND COUNTRY MINI VAN. THIS BROUGHT MY CAR TO A HALT WITH NO WARNING BRAKE LIGHTS. CARS HAD TO SWARM ON THE GRASS TO AVOID AN ACCIDENT. LUCKILY I WAS IN A NEIGHBORHOOD. IF I HAD BEEN ON THE HIGHWAY A LOT OF PEOPL
... E MAY HAVE DIED, IT WOULD HAVE CAUSED A PILE UP OF CARS. A TIRE SHOULD NEVER BE PLACED WHERE IT CAN FALL OFF AND CAUSE A SAFETY PROBLEM WHERE LIVES ARE IN JEOPARDY. CHRYSLER WOULD NOT EVEN PUT A NEW BRACKET TO HOLD MY SPARE TIRE. THEY SHOULD BE SO HAPPY THAT NO ONE WAS INJURED AND WILLING TO FIX A DANGEROUS PROBLEM AT NO CHARGE TO ME. RIGHT BEFORE THAT I TOOK MY CAR IN AND SAID TO DO A MULTIPOINT INSPECTION BECAUSE I WAS LEAVING TO GO OUT OF TOWN. I HAD A BRAKE LIGHT OUT AND 3 TIRES THAT NEEDED AIR. THEY GAVE ME THE CAR BACK AND SAID ON PAPERWORK THE INSPECTION WAS DONE. (IF THEY HAD CHECKED WOULD THEY HAVE SEEN MY TIRE PROBLEM?) WHEN I GOT ON THE HIGHWAY MY LIGHT SAID TIRES NEED AIR. I CALLED AND ASKED IF THEY PUT AIR IN MY TIRES AND THEY SAID YES. I TOOK MY CAR BACK TO MY NEIGHBOR AND AIR HAD NOT PUT IN THE TIRES, HAD TO GO TO AN AUTO STORE AND BUY A LIGHT. SOMEONE WAS IN A HURRY AND SIGNED OFF THAT THEY CHECKED MY CAR AND SENT ME ON MY WAY TO TRAVEL UNPREPARED. DUE TO THE LIES OF THE SERVICE CENTER IN ORLANDO THAT I WENT TO AND CHRYSLER UNWILLING TO FIX THE SPARE TIRE PROBLEM, I WILL NEVER BUY ANOTHER CHRYSLER AND WILL MAKE SURE I LET PEOPLE KNOW MY EXPERIENCE. THEY SAID NO ONE ELSE HAD A TIRE FALL OFF SO THEY DO NOT SEE IT AS AN ISSUE. SO NOW IT IS ON RECORD, SO IF IT HAPPENS TO SOMEONE ELSE AND A LIFE IS LOST, CHRYSLER DOES KNOW OF THE POTENTIAL PROBLEM.Read more
Showing 50 of 569 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
There is no summary currently available