STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Defect Description
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUST
... OMER, THE BOLT CAN FAIL.Read moreConsequence
PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy
DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TO
... RQUED.Read more1,318,189 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Defect Description
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence
THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
828,559 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
STEERING: STEERING WHEEL/HANDLE BAR
Defect Description
THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence
IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy
DEALERS WILL INSPECT THE STEERING WHEEL FOR ARMATURE CRACKS IN THE CENTER HUB ATTACHMENT AREA. ANY STEERING WHEELS SHOWING CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
675,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Defect Description
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence
IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy
DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS W
... ILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.Read more321,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITHOUT REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS
... . IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER DEALERS WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS OF THESE VEHICLES IN OCTOBER 1995.
52,719 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITH REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. I
... N A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER DEALERS WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS OF THESE VEHICLES IN MARCH 1996.
689,656 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
THE ANTI-LOCK BRAKE SYSTEM HIGH PRESSURE PUMP MAY BE POROUS WHICH WILL RESULT IN BRAKE FLUID LEAKAGE.
Consequence
FLUID LEAKAGE EVENTUALLY CAUSES THE LOSS OF BOTH THEANTI-LOCK BRAKE SYSTEM AND HYDRAULIC ASSIST FOR THE BRAKE SYSTEM, RESULTING ININCREASED LIKELIHOOD OF BRAKE LOCKUP AND INCREASED STOPPING DISTANCES, WHICHCOULD RESULT IN A VEHICLE ACCIDENT.
Remedy
REPLACE THE ABS HIGH PRESSURE PUMP AND HIGH PRESSURE HOSE IF THE LAST SIX DIGITS OF THE BAR CODE LABEL ON THE PUMP ARE BETWEEN 052300 AND 059262.
10,492 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
THE ANTI-LOCK BRAKE SYSTEM HIGH PRESSURE HOSE MAY LEAK OR DETACH AT ITS CRIMPED END FITTING RESULTING IN THE DISCHARGE OF HYDRAULIC FLUID.
Consequence
FLUID DISCHARGE EVENTUALLY CAUSES THE LOSS OF BOTH THEANTI-LOCK BRAKE SYSTEM AND HYDRAULIC ASSIST FOR THE BRAKE SYSTEM, RESULTING ININCREASED LIKELIHOOD OF BRAKE LOCKUP AND INCREASED STOPPING DISTANCES, WHICHCOULD RESULT IN A VEHICLE ACCIDENT.
Remedy
REPLACE THE ABS HIGH PRESSURE HOSE WITH A HOSE OF DIFFERENT DESIGN AND CONSTRUCTION.
80,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
Complaint Statistics
33 total complaints
2 crashes 1 injuries
Top Reported Components
| Component | Complaints |
|---|
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 9 |
| LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK | 2 |
| POWER TRAIN | 2 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 2 |
| ENGINE AND ENGINE COOLING:ENGINE | 2 |
| SEAT BELTS:FRONT:BUCKLE ASSEMBLY | 1 |
| TIRES | 1 |
| SEAT BELTS:FRONT:ANCHORAGE | 1 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 1 |
| LATCHES/LOCKS/LINKAGES:DOORS:LATCH | 1 |
Incident date: Jun 10, 1997
TL*THE CONTACT OWNS A 1991 CHRYSLER TOWN AND COUNTRY. WHILE THE VEHICLE WAS PARKED THE CONTACT NOTICED THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ALSO STATED THE ABS FUNCTION WAS CONSTANTLY ON WHICH MADE THE VEHICLE DIFFICULT TO DRIVE. THE DEALER STATED THE VEHICLE HAD P
... REVIOUSLY BEEN REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK) AND WOULD HAVE TO BE DIAGNOSED FOR THE FAILURE. THE CONTACT STATED PRIOR TO THE RECALL REPAIRS SHE HAD NOT EXPERIENCED A FAILURE WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.Read more
Incident date: Sep 7, 2008
TL*THE CONTACT OWNS A 1991 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 65 MPH, A POP SOUND WAS SUDDENLY HEARD AND THE AIR BAG DEPLOYED. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE AND THEN TOWED TO THE DEALER. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE SEAT BELT SHORTED OUT. THE DEA
... LER HAD AN ENGINEER INSPECT THE VEHICLE AND TAKE PICTURES. THE FAILURE AND CURRENT MILEAGES WERE 99,000.Read more
Incident date: Mar 20, 2007
TL*THE CONTACT OWNS A 1991 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE ABS FAILED TO OPERATE AND THE VEHICLE TOOK 20-30 ADDITIONAL FEET TO STOP. THE ABS LIGHT ILLUMINATED INTERMITTENTLY. WHILE AT THE DEALER ON FEBRUARY 15, 2008, THEY STATED THAT THERE WAS FAILURE WITH THE WIRING AND THE
... VEHICLE NEEDED A CYLINDER MODULE AND ELECTRICAL WORK. THE REPAIR WOULD COST APPROXIMATELY $200. THE CONTACT HAD THE VEHICLE REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT NOTHING FURTHER COULD BE DONE. THE FAILURE MILEAGE WAS 104,000 AND CURRENT MILEAGE WAS 118,000.Read more
Incident date: Mar 20, 2007
TL*THE CONTACT OWNS A 1991 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING 30 MPH, THE ABS FAILED TO OPERATE AND THE VEHICLE TOOK 20-30 ADDITIONAL FEET TO STOP. THE ABS LIGHT ILLUMINATED INTERMITTENTLY. WHILE AT THE DEALER ON FEBRUARY 15, 2008, THEY STATED THAT THERE WAS FAILURE WITH THE WIRING AND THE
... VEHICLE NEEDED A CYLINDER MODULE AND ELECTRICAL WORK. THE REPAIR WOULD COST APPROXIMATELY $200. THE CONTACT HAD THE VEHICLE REPAIRED, BUT THE FAILURE RECURRED. THE DEALER STATED THAT NOTHING FURTHER COULD BE DONE. THE FAILURE MILEAGE WAS 104,000 AND CURRENT MILEAGE WAS 118,000.Read more
Incident date: Oct 25, 2005
DT:THE CONTACT RECEIVED NHTSA RECALL, CAMPAIGN 96V099000 CONCERNING ABS BRAKES. WHILE PULLING OUT OF A PARKING SPACE THE ABS ACTIVATED. THE VEHICLE WAS STOPPED WITHOUT INCIDENT. THE VEHICLE WAS REPAIRED UNDER THIS RECALL. HOWEVER, THE BRAKES FAILED TWICE WITHIN A WEEK. THE VEHICLE WAS REPAI
... RED AGAIN, AND THE CONTACT WAS AFRAID TO DRIVE THE VEHICLE. *AKRead more
Incident date: Aug 10, 2004
NHTSA RECALL 92V030000 CONCERNING BRAKE PUMP FAILURE. CONSUMER CONTACTED THE MANUFACTURER, AND WAS TOLD THAT VEHICLE WAS RECALLED, AND TO PROCEED TO THE DEALER FOR REPAIRS. CONSUMER HAD THE REPAIRS DONE, AND EXPERIENCED BRAKE FAILURE FOUR TIMES SINCE THE PUMP WAS REPLACED. ON EACH OCCASION
... THE PUMP WAS REPLACED WITH A DEFECTIVE PUMP. *AKRead more
Incident date: Apr 12, 2004
WHEN THE BRAKES ARE APPLIED THERE IS A DELAY BEFORE THE VEHICLE WILL STOP. *AK
Incident date: Sep 16, 2003
THE BRAKE PEDAL BECAME HARD WHEN THE DRIVER MADE A SUDDEN STOP WHICH RESULTED IN EXTENDED STOPPING DISTANCES. THE DEALERSHIP REPAIRED THE VEHICLE BUT THE PROBLEM STILL EXIST. *NLM
Incident date: Jun 13, 2003
LOSS OF BRAKES --CAR IS EQUIPPED WITH ANTILOCK BRAKES --THIRD SEPARATE INCIDENT. *NLM
Incident date: Apr 4, 2003
TREAD SEPARATION ON FIRESTONE TIRE. REPLACEMENT TIRES BOUGHT IN 1999, LOW MILEAGE VEHICLE 18000 MILES ON TIRES - TREAD IS EXCELLENT. SECOND FAILURE - PREVIOUS IN 2002. SUPREME SI P205 70R15 DOT HYMO 552 019. BAR CODE 08492. *JB
Incident date: Aug 6, 2001
NO SUMMARY LISTED FOR ABOV EVEHICLE. *AK
Incident date: Aug 6, 2001
VEHICLE EXPERIENCED 3 EPISODES OF COMPLETE ABS FAILURE WHILE DRIVING, THE MANUFACTURER REFUSED TO RECTIFY THE PROBLEM UNDER RECALL 96V-099. *AK
I'M TRYING SO HARD TO GET A DATABASE OF THE HISTORY OF RECALLS FOR MY CAR WITHOUT LUCK .CAN YOU HELP THANKS. NO SAFETY DEFECT LISTED. *AK
Incident date: Dec 25, 2000
WHILE CLOSING SLIDING DOOR, DOOR CAME COMPLETELY OFF WITHOUT WARNING. MANUFACTURER NOTIFIED, AND GAVE CONSUMER A FILE # 8125457 CONCERNING INCIDENT. *AK
Incident date: Nov 9, 2000
VEHICLE SMELLED LIKE GASOLINE INSIDE OF VEHICLE. FUEL RAIL WAS DEFECTIVE. CONSUMER HAD A MECHANIC LOOK AT IT, AND WHEN HE LIFTED HOOD UP THERE WAS GASOLINE SPILLED ALL OVER ENGINE. DEALERSHIP WAS AWARE. *AK
Incident date: Apr 13, 1999
ON TWO OCCASIONS ENGINE BELT CAME OFF, REASON UNKNOWN. DEALER/MANUFACTURER WERE NOT NOTIFIED AT THIS TIME.*AK *SB
Incident date: Nov 12, 1998
WHEN GETTING OUT OF THE VEHICLE DOOR'S WILL AUTOMATICALLY LOCK THE CONSUMER OUT OF THE VEHICLE. *AK
THERE IS AN OIL LEAK COMING FROM THE VEHICLE. ALSO, THE FRONT DOOR WON'T CLOSE, IS BROKEN AND AIR IS COMING INTO THE CRACKS OF THE DOOR. IN ADDITION, SEAT BELT ISN'T WORKING PROPERLY/VEHICLE WILL CUT OFF WITHOUT ANY PRIOR WARNING, AND CONSUMER HAS TO GET A JUMP/LIGHT KEEPS COMING ON AND OFF, AND D
... EALER CAN'T DETERMINE THE PROBLEM. *AKRead more
THERE IS AN OIL LEAK COMING FROM THE VEHICLE. ALSO, THE FRONT DOOR WON'T CLOSE, IS BROKEN AND AIR IS COMING INTO THE CRACKS OF THE DOOR. IN ADDITION, SEAT BELT ISN'T WORKING PROPERLY/VEHICLE WILL CUT OFF WITHOUT ANY PRIOR WARNING, AND CONSUMER HAS TO GET A JUMP/LIGHT KEEPS COMING ON AND OFF, AND D
... EALER CAN'T DETERMINE THE PROBLEM. *AKRead more
THERE IS AN OIL LEAK COMING FROM THE VEHICLE. ALSO, THE FRONT DOOR WON'T CLOSE, IS BROKEN AND AIR IS COMING INTO THE CRACKS OF THE DOOR. IN ADDITION, SEAT BELT ISN'T WORKING PROPERLY/VEHICLE WILL CUT OFF WITHOUT ANY PRIOR WARNING, AND CONSUMER HAS TO GET A JUMP/LIGHT KEEPS COMING ON AND OFF, AND D
... EALER CAN'T DETERMINE THE PROBLEM. *AKRead more
THERE IS AN OIL LEAK COMING FROM THE VEHICLE. ALSO, THE FRONT DOOR WON'T CLOSE, IS BROKEN AND AIR IS COMING INTO THE CRACKS OF THE DOOR. IN ADDITION, SEAT BELT ISN'T WORKING PROPERLY/VEHICLE WILL CUT OFF WITHOUT ANY PRIOR WARNING, AND CONSUMER HAS TO GET A JUMP/LIGHT KEEPS COMING ON AND OFF, AND D
... EALER CAN'T DETERMINE THE PROBLEM. *AKRead more
Incident date: Jan 27, 1998
SEAT BELT RECALL WORK DENIED DUE TO MILEAGE.
VEHICLE STARTED TO OVERHEAT, BLOWING WHITE SMOKE & THEN STALLED. TOOK VEHICLE TO DEALER. WAS TOLD ENGINE HEAD GASKET CRACKED. MECHANIC PUT A GASKET ON ENGINE HEAD, BUT DID NOT REPLACE ENGINE. TRANSMISSION WAS REPLACED DUE TO FAILURE, SEALS WERE LEAKING. ENGINE PROBLEM STILL EXISTS.
VEHICLE STARTED TO OVERHEAT, BLOWING WHITE SMOKE & THEN STALLED. TOOK VEHICLE TO DEALER. WAS TOLD ENGINE HEAD GASKET CRACKED. MECHANIC PUT A GASKET ON ENGINE HEAD, BUT DID NOT REPLACE ENGINE. TRANSMISSION WAS REPLACED DUE TO FAILURE, SEALS WERE LEAKING. ENGINE PROBLEM STILL EXISTS.
TRANSMISSION REPLACED TWICE.
GOODYEAR TIRES WERE REPLACED TWICE.
Incident date: Apr 21, 1997
SEAT BELT DISLODGES WHILE IN USE.
Incident date: Dec 10, 1996
RECALL RELATED, 96V099, VEHICLE INVOLVED IN SIDE COLLISION, IMPACT POSITION, SPEED 35MPH, ABS BRAKE FAILURE, REAR PASSENGER SIDE WHEEL OFF HWY, APPLIED BRAKES AND PEDAL WENT TO THE FLOOR. *AK *JB
Crash
Incident date: Mar 30, 1995
SPEEDOMETER INOPERATIVE. *SD
Incident date: Mar 30, 1995
SPEEDOMETER INOPERATIVE. *SD
Incident date: Jul 24, 1995
CROSSING THE HIGHWAY AND HIT BY OTHER VEHICLE ON SIDE LEFT REAR TAIL GATE POPPED OPEN AND RIDERS WERE EJECTED. TT
Crash
1 injured
Incident date: Jul 20, 1995
THE ABS BRAKING SYSTEM FAILED. TT
Incident date: Feb 3, 1995
WAS DRIVING THE REAR HATCH LATCH CAME OPEN NO ONE WAS HURT. TT
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
There is no summary currently available