Complaint Statistics
75 total complaints
4 crashes 1 fires 8 injuries
Top Reported Components
| Component | Complaints |
|---|
| POWER TRAIN:AUTOMATIC TRANSMISSION | 11 |
| AIR BAGS:FRONTAL | 4 |
| STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS | 3 |
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 3 |
| ENGINE AND ENGINE COOLING:ENGINE | 2 |
| FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY | 2 |
| ELECTRICAL SYSTEM:12V/24V/48V BATTERY | 2 |
| SUSPENSION:FRONT | 2 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS | 2 |
| EQUIPMENT:APPLIANCE:AIR CONDITIONER | 2 |
Incident date: Jan 1, 2016
THE VEHICLES FUEL RAIL HAS STARTED TO LEAK DUE TO COLD TEMPERATURES AND THE METAL CONTRACTING IN SIZE. FIRE HAZARD BY THE FUEL RAIL DRIPPING RAW FUEL ONTO THE EXHAUST CROSSOVER PIPE.
Incident date: Jun 9, 2011
MY 1995 CHRYSLER TOWN AND COUNTRY LAST 6 VIN DIGITS [XXX] HAS A PROBLEM WHICH SHOULD HAVE BEEN CORRECTED BY SAFETY RECALL 818. CHRYSLER, HOWEVER, IS REFUSING TO REPAIR THE DISCREPANCY OR EVEN, IN MY OPINION, TO SERIOUSLY EVALUATE MY CONCERN ABOUT INADVERTENT AIRBAG DEPLOYMENT. . CHRYSLER MAINTAINS
... THAT THE DEFECT I HAVE IS UNRELATED TO THE RECALL. I MAINTAIN THAT THE RECALL PROCEDURES, IF FOLLOWED, WILL PROVE THE RELATIONSHIP. WHEN I TURN ON THE REAR WIPERS THE AIRBAG CIRCUIT FUSE POPS AND THE AIRBAG LIGHT COMES ON. REPLACING THE WIPER MOTOR HAS THE SAME RESULT - A BLOWN FUSE. THIS CONDITION IS DESCRIBED IN SAFETY BULLETIN 818 OF WHICH I CAN PROVIDE A COPY. MY READING OF SAFETY BULLETIN 818 CONVINCES ME I HAVE A SAFETY CONCERN WHICH CHRYSLER REFUSES TO ADDRESS. IS THERE ASSISTANCE TO BE HAD FROM THE NTSB? THANKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TRRead more
Incident date: Nov 1, 2004
I LEFT WALGREENS ONE EVENING AND COULDN'T GET THE TRANSMISSION FROM PARK TO REVERSE UNTIL I FORCED IT. A FEW DAYS LATER, I WAS LEAVING IN THE MORNING TO TAKE THE KIDS TO SCHOOL (THAT IS WHAT YOU DO WHEN YOU OWN A MINIVAN). I PUT THE CAR INTO DRIVE AND NOTHING HAPPENED. NO FORWARD MOVEMENT. I TRI
... ED REVERSE. NOTHING. HAD IT TOWED TO REPAIR SHOP. TRANSMISSION NEEDED REBUILDING. THIS IS THE SECOND TIME ITS BEEN REBUILT.*AKRead more
Incident date: Aug 28, 2004
WE OWN TWO 1995 CHRYSLER TOWN AND COUNTRY VEHICLES, ONE WITH ~103,000 MILES, THE OTHER WITH ~98,000 MILES. EACH SUFFERED CATASTROPHIC FAILURE OF LEFT TIE ROD END WITHOUT WARNING WITHIN THE PAST THREE WEEKS. FORTUNATELY FOR US, EACH FAILURE OCCURRED AT LOW SPEED, RESUMING TRAVEL FROM FULL STOP. CU
... RIOUSLY, EACH FAILURE OCCURRED SHORTLY AFTER A MASSACHUSETTS SAFETY INSPECTION IN WHICH CASE TIE ROD ENDS WERE CHECKED AND PASSED INSPECTION. IN ONE CASE THE FAILURE OCCURRED WITHIN FIVE MILES AND 5 HOURS OF THE INSPECTION; IN THE OTHER CASE, WITHIN 3 WEEKS AND 1000 MILES OF INSPECTION. COUPLED WITH THE LACK OF WARNING SIGNALS TO OWNER/OPERATOR, EACH OF THESE SUDDEN FAILURES COULLD HAVE PROVEN FATAL TO THE DRIVERS AND OCCUPANTS OF THE CAR AS AS WELL AS TO VEHICLES IN PROXIMITY. THE FACT THAT RECENT SAFETY INSPECTIONS AT TWO DIFFERENT LOCATIONS DID NOT IDENTIFY A PROBLEM INDICATES THAT THE FAILURE WAS UNPREDICTABLE. PLEASE NOTE THAT THE DRIVER OF THE SECOND CAR TO EXPERIENCE FAILURE IS A FORMER MECHANIC, AND WAS ALERT TO TIE ROD END PROBLEMS BECAUSE OF THE EXPERIENCE WITH THE FIRST VEHICLE AND THE FACT THAT THE TWO VEHICLES WERE AGING IN SIMILAR WAYS. POLICE WERE INVOLVED IN THE SECOND INCIDENT BECAUSE THE FAILURE OCCURRED IN A BUSY INTERSECTION. IN EACH SITUATION, THE CAR HAD TO BE TOWED FOR REPAIRS. *JBRead more
Incident date: Mar 15, 2003
SEVERE ENGINE OVERHEATING BECAUSE COOLING FAN FELL OFF OF THE SHAFT OF THE ELECTRIC FAN MOTOR. TERRIBLE DESIGN - LARGE DIAMETER FAN IS BASICALLY HELD IN PLACE BY A SINGLE 1/4-INCH NUT. NEITHER THE FAN NOR THE FAN MOTOR ARE STOCKED AS REPLACEABLE PARTS. ONE MUST PURCHASE THE ENTIRE FAN/MOTOR/SHROU
... D ASSEMBLY, FOR A LITTLE OVER $400, PLUS INSTALLATION! THIS SAME PROBLEM HAPPENED AGAIN - THREE DIFFERENT TIMES! A FEW MONTHS AFTER THE INITIAL REPAIR, THE FAN SEPARATED FROM THE FAN MOTOR ONCE AGAIN, CAUSING OVERHEATING. THE SHOP THAT INSTALLED THE ORIGINAL UNIT STOOD BEHIND HIS WARRANTY, AND REPLACED THE FAN/MOTOR/SHROUD ASSEMBLY FREE OF CHARGE. ANOTHER TIME, WHILE WE WERE ON A TRIP, THE FAN CAME OFF A GAIN, BUT THE LOCAL CHRYSLER DEALER WAS ABLE TO FIND THE NUT THAT HAD DROPPED OFF, AND REPLACED IT. SOMETIME LATER, THE PROBLEM HAPPENED AGAIN, AND I PUT EVERYTHING BACK TOGETHER AND HELD IT IN PLACE WITH EPOXY. IT'S STILL GOING STRONG!Read more
Incident date: Feb 2, 2003
WHILE DRIVING OVER STANDING WATER OR SNOW CONSUMER LOST POWER STEERING CONTROL. CONSUMER CONTACTED DEALERSHIP ON THREE SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURRED. *AK
Incident date: Dec 15, 2003
WHILE DRIVING 15 MPH, THE CONSUMER HEARD A LOUD NOISE COMING FROM UNDERNEATH THE HOOD, THEN THE VEHICLE STALLED AND THE POWER STEERING AND BRAKES LOCKED UP. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. THERE IS A HOLE IN THE VEHICLE'S TRANSMISSION.*JB *MR
Incident date: Dec 15, 2003
WHILE DRIVING 15 MPH, THE CONSUMER HEARD A LOUD NOISE COMING FROM UNDERNEATH THE HOOD, THEN THE VEHICLE STALLED AND THE POWER STEERING AND BRAKES LOCKED UP. THE CONSUMER MANAGED TO PULL OVER AND HAD THE VEHICLE TOWED. THERE IS A HOLE IN THE VEHICLE'S TRANSMISSION.*JB *MR
Incident date: Oct 7, 2003
CONSUMER STATES WHILE DRIVING IN THE RAIN WINDSHIELD WIPER ON DRIVER'S SIDE BECOMES DETACHED AND STOPS WORKING. *AK
Incident date: May 17, 2003
ON SEVERAL OCCASIONS, THE GEN 3 SEATBELTS INSTALLED IN MY 1995 CHRYSLER TOWN & COUNTRY MINIVAN HAVE FAILED. THE MOST SERIOUS INCIDENT HAPPENED IN MAY WHEN THE SEATBELT SECURING MY 2 YEAR OLD GRANDDAUGHTER'S CAR SEAT TO THE REAR PASSENGER SEAT FAILED WHEN I WAS FORCED TO APPLY MY BRAKES SUDDENLY. THE
... MECHANISM DISENGAGED AND HER CAR SEAT TUMBLED ONTO THE FLOOR OF THE VEHICLE. BESIDES TERRIFYING THE CHILD, SHE RECEIVED A NASTY GASH ON HER FOREHEAD WHEN SHE HIT HER HEAD ON THE SEAT BASE IN FRONT OF HER.*AKRead more
1 injured
VEHICLE METAL TENSIONER BREAKS LEAVING CONSUMER STRANDED. *MR *TS
Incident date: Jun 2, 2003
NHTSA# 95-I-001-001 VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITHOUT REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF TH
... E AFFECTED MINIVANS. IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN. CONSUMER HAS THE SAME PROBLEM. *AKRead more
Incident date: Nov 11, 2002
FRONT DRIVERS DOOR LATCH WILL NOT CLOSE THE DOOR PROPERLY AND HAS CAUSED THE FRONT FENDER TO BUCKLE AND DAMAGE THE VAN. *JB
Incident date: Sep 11, 2002
WHILE SITTING IN CAR THE DRIVER'S AIR BAG DEPLOYED FOR NO REASON.*AK
Incident date: Mar 31, 2000
WHILE TRAVELING, VEHICLE 2 FAILED TO STOP AT THE STOP SIGN LOCATED AT THE INTERSECTION, VEHICLE 1 HIT THE RIGHT SIDE OF VEHICLE 2. AIR BAGS DID NOT DEPLOY FROM THE FRONTAL IMPACT, ONE PERSON WAS INJURED IN THE ACCIDENT, CLAIM 27-6076-476. *JG
Crash
1 injured
Incident date: Mar 31, 2000
WHILE TRAVELING, VEHICLE 2 FAILED TO STOP AT THE STOP SIGN LOCATED AT THE INTERSECTION, VEHICLE 1 HIT THE RIGHT SIDE OF VEHICLE 2. AIR BAGS DID NOT DEPLOY FROM THE FRONTAL IMPACT, ONE PERSON WAS INJURED IN THE ACCIDENT, CLAIM 27-6076-476. *JG
Crash
1 injured
Incident date: May 22, 2001
WHILE DRIVING COULD HEAR NOISE COMING FROM ENGINE, AND VEHICLE COULD NOT BE DRIVEN. THEN, TOWED TO DEALER, WHO FOUND OUT THAT DEFECT WAS BELT PULLEY TENSIONER. THIS HAD BEEN FOURTH TIME THAT BELT PULLEY HAD TO BE REPLACED.*AK *SLC
Incident date: May 27, 2001
WHILE BACKING OUT OF PARKING SPACE THE TENSIONER BROKE OFF ENGINE CAUSING A LOSS OF POWER STEERING, ALTERNATOR FUNCTION , COOLING AND SOME ADDITIONAL TRANSMISION DIFFUCULTY WAS NOTED .
Incident date: May 27, 2001
WHILE BACKING OUT OF PARKING SPACE THE TENSIONER BROKE OFF ENGINE CAUSING A LOSS OF POWER STEERING, ALTERNATOR FUNCTION , COOLING AND SOME ADDITIONAL TRANSMISION DIFFUCULTY WAS NOTED .
Incident date: May 27, 2001
WHILE BACKING OUT OF PARKING SPACE THE TENSIONER BROKE OFF ENGINE CAUSING A LOSS OF POWER STEERING, ALTERNATOR FUNCTION , COOLING AND SOME ADDITIONAL TRANSMISION DIFFUCULTY WAS NOTED .
Incident date: May 15, 2001
A PIN THAT LET LOOSE IN TRANSMISSION WHICH LOCKED UP TRANSMISSION, CAUSING VEHICLE TO SHUT OFF. CONSUMER CRUISED THROUGH AN INTERSECTION. CONTACTED DEALER, AND DEALER WAS NOT WILLING TO DO ANYTHING. *AK
Incident date: Apr 23, 2001
AT THE BOTTOM HINGE WHERE IT MOUNTS TO THE BODY'S SHEET METAL IS FATIGUED AND CRACKED. DOOR REMAINS UNLATCHED, AND CONSUMER HAS A PIECE OF ROPE KEEPING IT TIED TOGETHER. IF DOOR CLOSES ALL THE WAY IT WILL BECOME UNLATCHED WHILE DRIVING. CHRYSLER SAYS THERE'S NOTHING THEY CAN DO. *AK *JB
Incident date: Mar 22, 2001
VEHICLE WAS PARKED, KEY NOT IN IGNITION. 4 YEAR OLD MOVED GEAR SHIFTER FROM PARK TO NEUTRAL AND VEHICLE ROLLED. CONSUMER WAS ABLE TO GET IN VEHICLE FAST ENOUGH TO STOP IT.*AK
Crash
Incident date: Jan 15, 2001
APPARENTLY SEAT BELT FAILURE IS COMMON SINCE REPLACEMENTS ARE DIFFICULT TO FIND. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 20, 2000
PLEASE CONTACT MY WIFE LISA SO WE MAY FAX YOU REPAIR ORDERS FOR EXPLANATION. THANK YOU. ALSO YOU MAY SEND A SIGNATURE CARD I MISS UNDERSTOOD THE QUESTION. OUOU. NO SAFETY DEFECT LISTED IN SUMMARY. *AK
Incident date: Nov 22, 1995
CONSUMER WAS COMING TO A STOP AND A DRUNK DRIVER REAR ENDED CONSUMER FROM BEHIND, TWO HI-BACK BUCKET SEATS BROKE AWAY, AND WENT BACK, CAME FORWARD AND BACK AGAIN. CONSUMER FELT THIS WAS UNSAFE BECAUSE IF SOMEONE WAS IN BACK SEAT HE COULD HAVE BEEN EASILY SMASHED. ALSO, DOCTOR SAID IF SEATS WOU
... LD HAVE HELD UP THEN SOME OF THE INJURIES THAT DRIVER AND PASSENGER SUSTAINED WOULD NOT HAVE BEEN SO SEVERE.*AKRead more
Crash
2 injured
Incident date: Aug 29, 2000
TRANSMISSION FAILED PREMATURELY. NLM
Incident date: Oct 7, 2000
RECALL 91I001005/TRUCK LID AND DOOR ASSEMBLY: LIFTGATE SUPPORT BROKE OFF AND CAUSED GATE TO FALL ON TOP OF DRIVER. IT BROKE THE REAR WINDOW; DEALER NOTIFIED, AND INFORMED CONSUMER THAT VEHICLE VIN# WAS NOT COVERED UNDER MANUFACTURER'S RECALL. *AK
1 injured
Incident date: Jul 28, 2000
THIS IS THE THIRD FAILURE IN JUST TWO YEARS. THE FIRST FAILURE WAS A BROKEN SNAP RING IN AUGUST OF 1998. THE TRANSMISSION WAS REBUILT BY AN INDEPENDENT REPAIR SHOP AT THIS TIME WITH A STRONGER SNAP RING. THE TRANSMISSION FAILED AGAIN LESS THAN A YEAR AGO. *AK
Incident date: Mar 2, 2000
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Mar 2, 2000
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Apr 27, 1999
WHEN PRESSING ON PEDAL ANIT-SKID WARNING LIGHT ILLUMINATES, AND THERE'S A GRINDING NOISE. BRAKES WON'T WORK RIGHT AWAY, AND THEN THEY WILL GRAB. ANTI SKID WARNING LIGHT ILLUMINATES. TOOK TO DEALER, AND THEY CAN'T FIND THE CAUSE. VEHICLE HAS BEEN THERE FOR THE THIRD TIME FOR ANTI-LOCK BRAKE PROBLEM
... S. *AK.ET.Read more
Incident date: Mar 17, 2000
THE TORQUE CONVERTER LOCKED UP DURING TRAVEL THROUGH A BUSY INTERSECTION. VEHICLE SHUDDERED AND CAME TO A STOP. VEHICLE STALLED, AND HAD TO BE PUSHED THROUGH THE BUSY INTERSECTION TO A NEARBY GAS STATION. TRANSMISSION REPAIR AT DEALER SHOWED THE TORQUE BEARING HAD FAILED CAUSING THE TORQUE CONVER
... TER TO BECOME WELDED TO THE CLUTCH PLATE. THE DANGER TO MYSELF AND THE FAMILY WAS IN BEING STUCK IN TRAFFIC AT A BUSY INTERSECTION. THE BEARING SHOULD NOT HAVE FAILED. NORMAL MAINTENANCE WAS DONE ON THE VEHICLE AS OUTLINED IN OWNERS MANUAL. *AKRead more
Incident date: Mar 20, 2000
THERE IS A STEAL TOOTH RING ON EACH WHEEL THAT PROVIDES A PULSE FOR THE ANTI LOCK BRAKE SENSORS. THESE RINGS ARE MOUNTED ON THE OUTSIDE CV JOINTS, NEXT TO THE FRONT WHEELS AND ARE EXPOSED TO THE ELEMENTS. THE FRONT RINGS GOT RUST UNDER THEM, THE RUST CAUSED THE RINGS TO CRACK. THE CRACKS ENLARGED
... THE SPACES BETWEEN THE TEETH. THAT SENDS A FALSE SIGNAL TO THE ANTI LOCK BRAKE COMPUTER CAUSING THE ANTILOCK SYSTEM TO ENGAGE ALL THE TIME. THE ONLY WAY TO FIX THE RINGS IS BY CHANGING THE WHOLE FRONT DRIVE AXLES. THIS WILL BE A REPAIR BILL OF $300 - $400 FOR A PAIR OF STEEL RINGS. *AKRead more
Incident date: Aug 3, 1999
CONSUMER RECEIVED A RECALL LETTER SIX MONTHS AGO CONCERNING AIR BAG FAILURE, AND THERE ARE STILL NO PARTS AVAILABLE. *AK
1 injured
Incident date: Sep 12, 1999
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Incident date: Oct 14, 1999
WHILE ACCELERATING OFF A RAMP VEHICLE DIED. CONSUMER WAS IN THE MIDDLE OF FREEWAY. TOOK TO DEALER,AND DEALER SAID IT WAS FUEL PUMP. *AK
Incident date: Jul 26, 1999
WHILE DRIVING THE DASHBOARD LIGHT GOES OFF. DEALER ATTEMPTED TO REPAIR SEVERAL TIMES, BUT PROBLEM STILL OCCURS. *ML
WHEN APPLYING THE BRAKES THERE IS A GRINDING NOISE, AND WHEN REAPPLYING THEM VEHICLE DOES NOT STOP. DRIVER WENT THROUGH AN INTERSECTION BECAUSE SHE HAD NO BRAKES. DEALER CAN'T FIND THE CAUSE OF THE PROBLEM. *AK
Incident date: Aug 22, 1999
THERE IS A CRACK WITHIN THE BODY OF THE DOOR WHERE THE HINGES ARE ATTACHED. TO ADEALER HAD TO REMOVE THE DOOR STRAP FROM THE DOOR. *AK
PILLAR WHICH IS ATTACHED TO LOWER DOOR HINGES CRACKED, CAUSING HINGES TO SEPARATE FROM PILLAR .THIS DEFECT IS OCCURRING ON DRIVER'S AND PASSENGER'S SIDES. *AK
Incident date: Aug 7, 1999
WHILE DRIVING AT 10 MPH OUT OF PARKING SPOT HEARD HUGE CRACKING NOISE. VEHICLE WAS UNCONTROLLABLE DUE TO BELT TENSIONER BREAKING IN TWO. DEALER NOT AWARE. PROBLEM STILL EXISTS. PROVIDE FURTHER INFORMATION. *AK
Incident date: Sep 10, 1996
TRANSMISSION PROBLEM CAUSES A THUMPING NOISE WHEN BRAKES APPLIED JUST BEFORE STOPPING, ALSO CAUSES VIBRATION.
Incident date: Sep 15, 1998
WIRE TO UNDER HOOD LIGHT SHORTED OUT, BLOWING FUSE. LOST ALL INTERIOR LIGHTS, INCLUDING INSTRUMENT LIGHTS. NEXT ITEM, EGR VALVE WENT BAD, CAUSING VEHICLE TO BACKFIRE, ALSO CHECK ENGINE LIGHT CAME ON. NEXT ITEM, BATTERY SHORTED OUT CAUSING VEHICLE TO STALL. VEHICLE WAS DISABLED ON HIGHWAY, COULD HA
... VE CAUSED ACCIDENT, HAD TO BE TOWED. NEXT, TRANSMISSION SEAL AND GASKET FAILURE, CAUSING TRANSMISSION FLUID TO BE SPRAYED ON VEHICLE AND ROADWAY. NEXT ITEM, REAR SUSPENSION CAUSED REAR TIRE TO COME IN CONTACT WITH REAR WHEELWELL, COULD HAVE BLOWN TIRE IF NOT CAUGHT IN TIME.NEXT SPARE TIRE HOLDER FAILURE CAUSED TIRE TO BE LOWERED WHICH CAUSED TIRE TO COME IN CONTACT WITH ROAD, THUS COULD HAVE CAUSED AN ACCIDENT. *AKRead more
Showing 50 of 75 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
There is no summary currently available