VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Defect Description
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence
THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
828,559 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
Defect Description
THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUSTOMER, THE BOLT CAN FAIL.
Consequence
PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy
DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TO
... RQUED.Read more436,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
STEERING: STEERING WHEEL/HANDLE BAR
Defect Description
THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN.
Consequence
IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy
DEALERS WILL INSPECT THE STEERING WHEEL FOR ARMATURE CRACKS IN THE CENTER HUB ATTACHMENT AREA. ANY STEERING WHEELS SHOWING CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
675,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Defect Description
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence
IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy
DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS W
... ILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.Read more321,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITHOUT REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS
... . IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER DEALERS WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS OF THESE VEHICLES IN OCTOBER 1995.
52,719 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITH REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. I
... N A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER DEALERS WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS OF THESE VEHICLES IN MARCH 1996.
689,656 vehicles affected
Manufacturer: CHRYSLER CORPORATION
FUEL SYSTEM, GASOLINE
Defect Description
FUEL TANK FLANGES WERE NOT BENT AS REQUIRED TO ALLOW THE SPECIFIED CLEARANCE FOR THE FUEL TANK MOUNTING STRAPS AND FUEL LINES AT THE TANK.
Consequence
THE UNBENT FLANGES TO THE FUEL TANK WILL DAMAGE THEMOUNTING STRAPS AND/OR FUEL LINES. THE DAMAGED MOUNTING STRAPS MAY BREAK CAUSINGTHE TANK TO DROP AND THE DAMAGED FUEL LINE WILL LEAK FUEL. IN EITHER CASE A FIRECOULD RESULT IF THE SPILLED FUEL IS EXPOSED TO AN IGNITION SOURCE.
Remedy
REPAIR THE FLANGE BY BENDING TO THE CORRECT ANGLE; REPLACE DAMAGED FUEL LINES AND MOUNTING STRAPS.
3,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
STEERING: STEERING WHEEL/HANDLE BAR
Defect Description
THE ZINC PLATING OPERATION PERFORMED ON THE UPPER STEERING COLUMN SHAFT COUPLING BOLT CAUSED HYDROGEN EMBRITTLEMENT AND BREAKAGE OF THE BOLT.
Consequence
FRACTURES OF THE UPPER STEERING COLUMN SHAFT COUPLINGBOLT RESULT IN A LACK OF COUPLING LOAD ON THE SHAFT AND LOSS OF STEERINGCONTROL.
Remedy
REPLACE THE ZINC PLATED BOLT WITH A PHOSPHATE PLATED BOLT.
20,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
Complaint Statistics
167 total complaints
7 crashes 4 fires 2 injuries
Top Reported Components
| Component | Complaints |
|---|
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 59 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 15 |
| SERVICE BRAKES | 8 |
| STEERING:HYDRAULIC POWER ASSIST:PUMP | 6 |
| SEAT BELTS:FRONT:ANCHORAGE | 4 |
| STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS | 3 |
| POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER | 3 |
| SEAT BELTS:FRONT:BUCKLE ASSEMBLY | 3 |
| VISIBILITY:GLASS, SIDE/REAR | 3 |
| STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT | 3 |
Incident date: Dec 15, 2021
The contact owns a 1992 Chrysler Town and Country. The contact stated that while the vehicle was in the driveway the brakes failed. The vehicle was taken to the local dealer where it was diagnosed that the brake actuator and actuator assembly needed to be replaced. The vehicle was not repaired. The
... contact stated the failure was related to NHTSA Campaign Number: 96V099000 (Service Brakes, Hydraulic). The manufacturer was notified of the failure and informed the contact that the OEM parts were no longer being manufactured. The failure mileage was unknown.Read more
Incident date: May 7, 2019
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 30 MPH, THE BRAKES LOST POWER. THE CONTACT APPLIED EXCESSIVE FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. IN ADDITION, THE ANTI-LOCK BRAKE AND AN UNKNOWN WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN IN
... DEPENDENT MECHANIC WHO STATED THAT THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC) AND REFERRED THE CONTACT TO THE DEALER. THE VEHICLE WAS TAKEN TO SJ DENHAM CHRYSLER JEEP FIAT (530-241-1756, LOCATED AT 772 N MARKET ST, REDDING, CA 96003) WHERE IT WAS DETERMINED THAT THE RECALL WAS EXPIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.Read more
Incident date: Feb 20, 2018
BRAKES HARD TO PUSH UNRESPONSIVE HAD TO MECH SHOPS WORK ON VEHICLE UNABLE TO FIX
Incident date: Mar 1, 2018
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING APPROXIMATELY 25 MPH, THE BRAKES FAILED AND THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. WHEN THE FAILURE OCCURRED, THE VEHICLE WOULD NOT IMMEDIATELY STOP AND THE STOPPING DISTANCE WAS EXTENDED. THE VEHICLE WAS TAKEN TO AN INDEPEND
... ENT MECHANIC, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT PARTS AND REPAIRS WERE NO LONGER AVAILABLE DO TO THE AGE OF THE VEHICLE. THE LOCAL DEALER (LETHIA CHRYSLER/JEEP IN CONCORD, CA) WAS ALSO NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS 50,000. **TR CONSUMER STATED HE NOTICED LACK OF BRAKES, BRAKE WARNING AND ANTILOCK BRAKE FAILURE. UPDATED 11/19/18*JBRead more
Incident date: Aug 15, 2015
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE HAVING THE VEHICLE SERVICED, THE TECHNICIAN NOTIFIED THE CONTACT THAT THE ABS PUMP ACCELERATOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, TH
... E PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.Read more
Incident date: May 30, 2015
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING AWAY FROM THE INDEPENDENT MECHANIC, THE ABS MALFUNCTIONED. THE CONTACT STATED THAT THE WARNING INDICATORS ILLUMINATE IMMEDIATELY AFTER STARTING THE VEHICLE AND IT TURNED OFF AFTER A COUPLE OF MINUTES. THE CONTACT MENTIONED THAT TH
... E VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 190,000.Read more
Incident date: Dec 8, 2011
MY VEHICLE BRAKE LIGHT CAME ON ALONG WITH THE ANTI LOCK LIGHT. I COULD HEAR A HUM NOISE UNDER THE HOOD AT THE BRAKING UNIT. BRAKE PEDAL GOT VERY HARD AND HAD TO USE BOTH FEET ALONG WITH PUTTING THE VEHICLE INTO NEUTRAL TO SLOW DOWN AND STOP! BRAKING ABS SYSTEM WAS REPLACED BECAUSE OF SAME FAILURE 07
... /2009. NOW BEING TOLD NO DEALER HAS THE EQUIPMENT TO TEST THAT SYSTEM AND CHRYSLER CORP TOLD ME THERE IS NO WARRANTY ON THOSE PARTS! I WAS TOLD LAST TIME IT WAS REPLACED THAT THE PUMP/MOTOR UNIT WAS WARRANTED AS LONG AS I OWN THE VEHICLE AND ALL OTHER PARTS OF THAT UNIT EXTENDED WARRANTY OF 100,000 MILES. VEHICLE HAS BEEN SITTING THE LAST THREE YEARS! JUST DECIDED TO DRIVE IT AGAIN 11/2014. CAN GO OUT AND DRIVE IT RIGHT NOW AND EVERYTHING WORKS FINE. BUT BRAKES GIVE OUT AT ANYTIME, ALTHOUGH THE BRAKE LIGHT NO LONGER COMES ON! SEEMS ONCE THAT SYSTEM GETS TOO HOT THE BRAKES FAIL. LET IT SIT FOR A DAY OR TWO AND IT WORKS AGAIN! RIGHT NOW I CAN'T GET IT TESTED. EVERYONE SAYS THEY CAN'T DO IT. LAST DEALER THAT DID REPLACED THE UNIT HAD ME BRING THE VEHICLE THERE AGAIN. THEN CALLED ME AND SAID THEY HAD GOOD NEWS AND BAD NEWS. GOOD NEWS WAS THEY HAD THE PART. BAD NEWS THEY COULDN'T TEST THE SYSTEM FOR GO AHEAD FROM CHRYSLER TO REPLACE IT. CHRYSLER TODAY SAID SORRY, AND HOPE WE CAN BE OF SERVICE TO YOU IN THE FUTURE! NOW WHAT? PS- SINCE TALKING TO CHRYSLER AFTER CONTACTING THEM AGAIN, THAT DEALER NOW SAYS THEY DON'T EVEN HAVE THE PART ANYMORE! AFTER BEING ASKED BY CHRYSLER HOW DO THEY HAVE THE PART IN STOCK BUT CAN'T TEST THE SYSTEM! *TRRead more
Incident date: Sep 30, 2014
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. WHILE TRAVELING AT ANY SPEED, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO EXERT EXTREME FORCE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS HYDR
... AULIC UNIT NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.Read more
Incident date: Oct 15, 1997
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, HE ATTEMPTED TO STOP THE VEHICLE BUT THE BRAKE PEDAL BECAME EXTREMEMLY HARD TO DEPRESS. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 96V099000 (SER
... VICE BRAKES, HYDRAULIC ). THE FAILURE RECURRED THREEE TIMES AFTER THE ORIGINAL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT STATED THAT THEY WOULD NOT COVER THE REPAIR COSTS AFTER THE THIRD FAILURE. THE FAILURE MILEAGE WAS 20,000.Read more
Incident date: Apr 10, 2012
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. AS THE CONTACT STARTED THE VEHICLE, SHE DISCOVERED THAT THE BRAKES HAD SEIZED AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS NOT TAKEN TO TH
... E DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 106,667. UPDATED 07/13/12 *BF UPDATED 07/18/12Read more
Incident date: Apr 10, 2012
TL* THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT WAS DRIVING 35 MPH WHEN THE ABS WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. AS THE CONTACT STARTED THE VEHICLE, SHE DISCOVERED THAT THE BRAKES HAD SEIZED AND THE VEHICLE WOULD NOT MOVE. THE VEHICLE WAS NOT TAKEN TO TH
... E DEALER FOR INSPECTION OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS ON THE VEHICLE, AND PROVIDED NO FURTHER ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS 106,667. UPDATED 07/13/12 *BF UPDATED 07/18/12Read more
Incident date: Aug 12, 2006
THE SERPENTINE BELT FALLS OFF OF MY 1992 CHRYSLER TOWN AND COUNTRY WHENEVER I GO THROUGH A PUDDLE... NO MATTER HOW FAST OR SLOW I GO. WHEN THE BELT COMES OFF EVERYTHING GOES, INCLUDING THE POWERSTEERING-NOT A GOOD THING WHEN ITS RAINING AND THE ROADS ARE ALREADY SLICK. I CALLED MY LOCAL CHRYSLER D
... EALER AND WAS TOLD THAT THOUGH THERE IS A FIX FOR NEWER VEHICLES THEY DON'T MAKE ONE FOR MINE. I'VE TRIED REPLACING THE BELT, THE PULLEYS, THE TENSIONER, AND NOTHING HELPS. *TRRead more
Incident date: Apr 20, 2009
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE CONTACT IS EXPERIENCING FAILURE WITH THE BENDIX-10 ANTILOCK BRAKE SYSTEM ON HIS VEHICLE. IN 1997, HIS VEHICLE WAS REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE PUMP MOTOR ASSEMBLY WAS GI
... VEN A LIFETIME WARRANTY AT THAT TIME. THE FAILURES HAVE RESURFACED AND CHRYSLER STATED THAT THE BRAKES WERE PREVIOUSLY REPLACED AND THERE WAS NO LIFETIME WARRANTY; THEREFORE, THEY WOULD NOT RE-HONOR THE RECALL. THE FAILURE MILEAGE WAS 149,000.Read more
Incident date: Jun 2, 2005
TL*THE CONTACT OWNS A 1992 CHRYSLER TOWN AND COUNTRY. THE ABS LIGHT ILLUMINATED. THE BRAKES BECAME VERY STIFF AND THE BRAKE PEDAL HAD TO BE DEPRESSED DOWN TO THE FLOOR. THE VEHICLE WAS REPAIRED, BUT, IMMEDIATELY AFTERWARDS, THE ABS LIGHT ILLUMINATED AGAIN. THE BRAKES WERE WORKING PROPERLY. IN M
... AY OF 2007, THE BRAKES BECAME DIFFICULT TO DEPRESS AGAIN, WHICH MADE IT NEARLY IMPOSSIBLE TO STOP THE VEHICLE. NHTSA CAMPAIGN ID NUMBER 96V099000 (SERVICE BRAKES:HYDRAULIC: ANTILOCK) WAS REFERENCED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 230,000 AND FAILURE MILEAGE WAS 219,000.Read more
Incident date: Feb 9, 2007
I OWN A 1992 CHRYSLER WITH ANTI-LOCK BRAKES COVERED BY NHTSA CAMPAIGN ID 96V099000. IT HAS 93,000 MILES & CHRYSLER HAS REFUSED TO PAY FOR COVERED REPAIRS UNDER THE ABOVE LISTED CAMPAIGN. THE VEHICLE HAS BEEN OUT OF SERVICE NUMEROUS TIMES FOR BRAKE PROBLEMS & THEY HAVE REFUSED TO COVER THE LAST REPAI
... R FOR APPROX $500. ACCORDING TO YOUR ODI LISTING, ALL ABS COMPONENTS ARE COVERED TO 100,000 MILES. THE SERVICING DEALER HAS TOLD ME & THE CHRYSLER CONSUMER REPRESENTATIVE THAT THE REPAIR SHOULD BE COVERED & WAS COVERED BY THEM AT ONE TIME, BUT THEY HAVE REFUSED TO COVER THE REPLACEMENT OF THE ABS ACTUATOR ON MY VEHICLE. THE CHRYSLER REF# FOR MY INQUIRY TO THEM IS 15951884. *JBRead more
Incident date: Oct 16, 2006
THE ABS ON MY 1992 CHRYSLER TOWN & COUNTRY FAILED AUGUST 2006. OUR MECHANIC ADVISED MY HUSBAND THAT THE ABS PUMP MOTOR ASSEMBLY AND BRAKE ACTUATOR PISTON ASSEMBLY HAD FAILED, BUT THAT HE BELIEVED THAT THE ABS ON THE VEHICLE WAS COVERED BY A LIFETIME WARRANTY DUE TO A RECALL. HOWEVER, CHRYSLER AT F
... IRST LIED TO US THAT THERE WAS NO RECALL. AFTER PAYING OVER A $1,000 TO HAVE THE REPAIR DONE, THE PARTS FAILED A SECOND TIME. THIS TIME, MY HUSBAND WENT TO THE NHTSA WEBSITE AND FOUND THAT THERE WAS IN FACT A RECALL~96V099000~ FOR THIS PROBLEM. HE CALLED DAIMLER-CHRYSLER TODAY AT 1-800-853-1403. HE WAS TOLD THIS TIME THAT 'YES, THERE WAS A RECALL, BUT THAT THE INFORMATION ON YOUR WEBSITE WAS IN ERROR AND THAT THERE WAS NO LIFETIME COVERAGE.' MY HUSBAND THEN CONTACTED THE MECHANIC AND OBTAINED AN ALLDATA REPORT THAT CONTAINED THE CHRYSLER SERVICE BULLETIN #685. THE SERVICE BULLETIN NOT ONLY HAS INFORMATION THAT SHOWS HOW TO DIAGNOSE AND REPAIR THE DEFECTIVE PARTS, BUT IT ALSO HAD A LETTER THAT CHRYSLER SUPPOSEDLY SENT TO ALL VEHICLE OWNERS. THIS LETTER STATES IN PART, "IF PROBLEMS WITH THESE COMPONENTS ARE FOUND AT ANY TIME DURING THE ENTIRE LIFE OF YOUR VEHICLE, CHRYSLER WILL REPLACE THESE COMPONENTS FREE OF CHARGE." MY HUSBAND CALLED DAIMLER-CHRYSLER A SECOND TIME AT THE ABOVE NUMBER AND EVEN AFTER READING THE LETTER TO THE CUSTOMER SERVICE REPRESENTATIVE CONTAINED IN CHRYSLER'S OWN BULLETIN #685, HE WAS TOLD THAT DAIMLER-CHRYSLER HAD NO OBLIGATION WHATSOEVER TO MAKE THE REQUIRED REPAIRS AS THERE WAS NO LIFETIME COVERAGE. IT WAS AGAIN SUGGESTED BY CHRYSLER THAT YOUR AGENCY ERRED IN STATING THAT THERE IS LIFETIME COVERAGE AND THAT MY HUSBAND COULD NOT BE READING THE LETTER IN THE BULLETIN CORRECTLY AND REFUSED TO HONOR THE LIFETIME COVERAGE PROVISIONS IN YOUR RECALL. *NMRead more
Incident date: May 25, 2006
CONSUMER WAS CHARGED FOR A RECALL ITEM ON 1992 TOWN AND COUNTRY. *KB THE DEALER DID NOT HAVE THE PARTS AVAILABLE TO REPAIR THE ABS RECALL (96V099000 ). THE PART WAS ORDERED AND THE CONSUMER WAS CHARGED $75. THE PART WAS SCHEDULED TO ARRIVE JULY 1, 2006 BUT TO DATE THE PART HAS NOT ARRIVED. *NM
Incident date: Jul 19, 2005
CONTINUING ABS FAILURE, I HAVE HAD THE ABS REPAIRED SEVERAL TIMES UNDER WARRANTY, BUT THE ABS SYSTEM KEEPS FAILING. NOW MUSIC CITY DODGE IS TELLING ME THERE IS CONTAMINATION IN THE SYSTEM AND EVERY THING IN THE BRAKE SYSTEM NEEDS TO BE REPLACED TO THE TUNE OF $3000.00. I CAN'T SEE HOW THIS IS CORREC
... T CONSIDERING THEY ARE THE ONLY ONES WHO HAVE WORKED ON THE BRAKES.*JBRead more
Incident date: Jul 19, 2005
CONTINUING ABS FAILURE, I HAVE HAD THE ABS REPAIRED SEVERAL TIMES UNDER WARRANTY, BUT THE ABS SYSTEM KEEPS FAILING. NOW MUSIC CITY DODGE IS TELLING ME THERE IS CONTAMINATION IN THE SYSTEM AND EVERY THING IN THE BRAKE SYSTEM NEEDS TO BE REPLACED TO THE TUNE OF $3000.00. I CAN'T SEE HOW THIS IS CORREC
... T CONSIDERING THEY ARE THE ONLY ONES WHO HAVE WORKED ON THE BRAKES.*JBRead more
Incident date: Aug 5, 2004
RECALL CAMPAIGN 97V079000 CONCERNING LIFTGATE SUPPORT BRACKET. OWNER TOOK VEHICLE TO THE DEALER FOR RECALL REPAIRS, AND HAD THE WORK DONE. HOWEVER, THE DEFECT HAD NOT BEEN REPAIRED PROPERLY. VEHICLE WAS BACK TO THE DEALER ON THREE OCCASIONS . THEY INSTALLED THE SCREWS TO HOLD IT ON, AND THE SCR
... EWS KEPT FALLING OUT.*AKRead more
Incident date: Oct 5, 2004
VEHICLE HAD NO BRAKES. DEALER STATED THE WIRING HARNESS BURNED, AND THEY COULD NOT REPAIR THE VEHICLE. MANUFACTURER INSISTED THAT CONSUMER SHOULD COVER THE COST TO REPAIR THE HARNESS IN ORDER TO DETERMINE THE DEFECTIVENESS OF THE BRAKES PUMP MOTOR. *AK
Incident date: Jun 5, 2004
THE MAIN SERPENTINE BELT OF OUR 1992 CHRYSLER TOWN & COUNTRY FLIES OFF WHEN YOUR DRIVING WHEN THERE IS A LITTLE WATER OR SNOW ON THE ROAD WHILE DRIVING DOWN THE ROAD. WHEN THIS HAPPENS--DRIVING BECOMES VERY DIFFICULT (NO POWER STEERING AVAILABLE THEN). IT TAKES A WHILE TO GET IT FIXED. I'VE BEEN
... STRANDED QUITE A FEW TIMES BECAUSE OF THIS PROBLEM. I HAVE A FRIEND WITH THE SAME KIND OF VAN AND HAS THE SAME PROBLEM. *NMRead more
Incident date: Jun 22, 2004
WHEN DEPRESSING THE BRAKES BRAKE PEDAL PULSATED. THIS CAUSED THE VEHICLE TO HAVE EXTENDED STOPPING DISTANCE. CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR INSPECTION. HOWEVER, THE MECHANIC WAS NOT ABLE TO DUPLICATE THE PROBLEM. *AK
ABS BRAKING SYSTEM TOTALLY FAILED. *PH *LA
Incident date: Jan 15, 2004
WHILE DRIVING 35 MPH DRIVER SMELLED SMOKE. DRIVER ATTEMPTED TO SLOW DOWN TO GET TO THE SIDE OF THE VEHICLE, BUT VEHICLE HAD NO BRAKE POWER. DRIVER GOT THE VEHICLE TO THE SIDE OF THE ROAD WITHOUT INCIDENT. VEHICLE WAS TOWED TO THE DEALER, WHO DETERMINED THAT ACCUMULATOR AND ANTILOCK BRAKE PUMP F
... AILED, AND HAD TO BE REPLACED. *AKRead more
Incident date: Aug 3, 2003
PROBLEMS THE BRAKES ON THE 1992 CHRYSLER TOWN AND COUNTRY.*MR THE VEHICLE HAD A RECALL IN 1996, FOR THE BRAKES AND TRACTION CONTROL, AS WELL AS THE ABS PISTON PUMP AND THE ABS HYDRAULIC CONTROL UNIT. THE SAME PROBLEMS THAT OCCURRED THEN ARE OCCURRING NOW. THE CONSUMER FEELS THAT THE VEHICLE IS A DA
... NGER AND CHRYSLER HAS NOT DONE THEIR JOB IN FIXING THE VEHICLE.* CB *JBRead more
Incident date: Nov 5, 2003
WHILE DRIVING AT 70 MPH DRIVER'S SIDE REAR TIRE SIDEWALL EXPLODED. THE DRIVER WAS ABLE TO PULL OVER TO THE SHOULDER, AND HAD VEHICLE TOWED TO THE DEALER, WHO REPLACED THE TIRE. MICHELIN, MX, 215/65R16985, DOT #BE376FG. *AK
Incident date: Sep 2, 2003
THE ABS BRAKES WERE FAILING AND MADE A GRINDING SOUND. THE ABS INDICATOR LIGHT ON THE DASH BOARD CONSTANTLY BLINKED. THE CONSUMER TOOK THE VEHICLE TO TWO MECHANICS. ONE MECHANIC WAS AT THE DEALERSHIP AND INFORMED THE CONSUMER THAT THE PROBLEM WAS THE ABS SYSTEM. *NLM
Incident date: Jul 7, 2003
CONSUMER STATED THAT WHEN APPLYING THE BRAKES ABS BRAKE LIGHT WILL COME ON AND STAY ON THE REMAINDER OF THE TIME VEHICLE WAS BEING OPERATED. DEALER NOTIFIED.*AK
Incident date: Jun 16, 2003
WHILE DRIVING HIT A BUMP OR POTHOLE AND APPLIED THE BRAKES, ABS WAS MISSING FOR ONE SECOND. DEALER NOTIFIED. *AK
Crash
Incident date: Jun 5, 2003
WHILE DRIVING, THE CONSUMER HEARD A KNOCKING NOISE COMING FROM UNDER THE VEHICLE. *JB
Incident date: Mar 14, 2003
THERE WAS A KNOCKING NOISE COMING FROM THE VEHICLE. *JB
Incident date: Aug 27, 2002
CONSUMER STATED WHILE DRIVING, THE ENGINE BEGAN TO ACT ERRACTICALLY, AND WHEN CONSUMER PULLED OVER, THE VEHICLE BECAME ENGULFED IN FLAMES. (OHIO TRAFFIC CRASH REPORT #10-91-530)*JB
Fire
Incident date: Jun 3, 2002
BRAKE FAILURE CAUSED EXTENED STOPPING DISTANCE WHEN APPLIED INTERMITTENTLY. DEALER NOTIFIED,AND UNABLE TO DUPLICATE THE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Incident date: Jun 3, 2002
NHTSA RECALL 96 V 099 000MANUFACTURER'S RECALL 685 CONCERNING BRAKES::ANTI:SKID SYSTEM: DEALER REFUSED TO HONOR MANUFACTURER'S RECALL NOTICE UNTIL CONSUMER AGREED TO REPLACE HYDRAULIC CONTROL LINES. ED TOMKO CHRYSLER, AVON,OH; PHONE# 440/933-3500. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Incident date: Dec 10, 2001
WHILE DRIVING VEHICLE IS NOT SHIFTING PROPERLY, IT LOCKS INTO SECOND GEAR. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Incident date: Jul 11, 2001
A DEFECTIVE STANDARD SCREW JACK, FAILURE OCCURRED DUE TO STRIPPING OF TREADS WHICH CAUSED VEHICLE TO FALL. DEALER WAS NOTIFIED. FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER.*AK
Incident date: Mar 1, 2001
ENGINE DOESN'T SHIFT INTO 2ND GEAR AT THE PROPER TIME. VEHICLE JERKS JUST AS IT'S COMING TO A STOP. IT BUCKS WHEN T ACCELERATING. RECONDITIONED TRANSMISSION HAS BEEN REPLACED 3 TIMES. CONSUMER HAS PUT ALOT OF MONEY IN TRANSMISSION THAT MAY BE DEFECTIVE. *AK
Incident date: Mar 1, 2001
ENGINE DOESN'T SHIFT INTO 2ND GEAR AT THE PROPER TIME. VEHICLE JERKS JUST AS IT'S COMING TO A STOP. IT BUCKS WHEN T ACCELERATING. RECONDITIONED TRANSMISSION HAS BEEN REPLACED 3 TIMES. CONSUMER HAS PUT ALOT OF MONEY IN TRANSMISSION THAT MAY BE DEFECTIVE. *AK
Incident date: Jun 18, 2001
PAINT IS PEELING SEVERELY ON THE TOP OF VAN. NO SAFETY DEFECT. *AK
WHILE CHILDREN WERE UNLOADING VAN FROM REAR LIFT SPRING GAVE AWAY, CAUSING TRUNK TO HIT CHILDREN. PLEASE PROVIDE FURTHER INFORMATION.*AK
Incident date: Mar 31, 1999
CHRYSLER AUTHORIZED DEALERSHIP REPLACED THE TRANSMISSION WITH A NEW ONE IN 1998, DUE TO THE FAILURE OF 2ND GEAR. IN 1999, A TOTAL FAILURE OF THE TRANSMISSION OCCURRED WITH ONLY 21,000 RECORDED MILES AFTER REPLACEMENT. BREAKDOWN OCCURRED WHILE ON AN INTERSTATE HIGHWAY. REPLACED AGAIN WITH ANOTHER REM
... ANUFACTURED TRANSMISSION SUPPLIED BY A CHRYSLER AUTHORIZED DEALERSHIP. UPSHIFT/DOWNSHIFTS CONTINUE TO BE HARSH AND JERK AT TIMES, EVEN WITH THE LATEST TRANSMISSION. *AKRead more
Incident date: Jan 1, 2000
HEAD LIGHT LENSES DEGRADING DUE TO WEATHER / UV EXPOSURE. LIGHT TRANSMISSION REDUCED BY AT LEAST 3 DB; PROBABLY 6 DB; POSSIBLY AS MUCH AS 10 DB. NIGHT VISIBILITY SERIOUSLY COMPROMISED. CHRYSLER CORPORATION WILL NOT ADDRESS THIS PROBLEM; CHRYSLER SAFETY COMPLAINT FILE # 7864868. VEHICLE CURR
... ENTLY IS UNDER RECALL FOR WINDSHIELD WIPER PIVOT PROBLEM. I CONSIDER LACK OF NIGHT VISIBILITY TO BE MUCH MORE SERIOUS PROBLEM. VEHICLE DOES NOT CURRENTLY MEET MINIMUM MANDATED LIGHTING STANDARDS OWING TO LENS DEGRADATION. SINCE THE HEADLIGHT ASSEMBLY ON THESE CARS IS A TWO-PIECE UNIT, CONSISTING OF A LAMP AND A "BUCKET" CONTAINING THE LENS, NORMAL REPLACEMENT OF LAMPS DOES NOT CORRECT PROBLEM, AS WOULD BE THE CASE WITH SEALED BEAM LIGHTS. THE HEADLIGHT ASSEMBLY IS QUITE EXPENSIVE, AND WILL NOT BE REPLACED BY CHRYSLER. THIS MEANS THAT THERE IS A HIGH COST ITEM THAT MUST BE REPLACED AT OWNER'S EXPENSE PERIODICALLY IN ORDER TO MAINTAIN SAFETY. THE PLASTIC LENS ASSEMBLY WILL DEGRADE AGAIN WITHIN THE EXPECTED LIFE OFTHE VEHICLE. FURTHERMORE, THE FALURE IS EXTREMELY DANGEROUS, IN THAT IT SNEAKS UP ON ONE... IT TAKES A CONSIDERABLE DEGRADATION OF LIGHT TO BE NOTICED, BECAUSE THE FAILURE IS SO GRADUAL. THIS IS WHY I WAS APROXIMATE IN DATING THE FAILURE ON THE FIRST PART OF THIS FORM... THE FAILURE WAS SO GRADUAL THAT I AM NOT SURE OF THE TIME FRAME, WITHIN 6 MONTHS OR SO, OF WHEN THE LIGHT OUTPUT FELL BELOW MINIMUM LEGAL STANDARDS. I FEEL THAT THE NHTSA SHOULD REQUIRE CHRYSLER TO RETROFIT ALL SIMILAR HEADLIGHT ASSEMBLIES WITH NEW ASSEMBLIES BUILT WITH GLASS LENSES AT CHRYSLER'S EXPENSE. IF THIS IS NOT DONE, IT IS ONLY A MATTER OF TIME (IT MAY HAVE ALREADY HAPPENED) THAT SOMEONE IS SERIOUSLY INJURED OR KILLED IN A NIGHT TIME ACCIDENT DUE TO FAULTY ILLUMINATION. THANK YOU, JAMES K. THORUSEN. *AKRead more
Incident date: Jan 1, 2000
HEAD LIGHT LENSES DEGRADING DUE TO WEATHER / UV EXPOSURE. LIGHT TRANSMISSION REDUCED BY AT LEAST 3 DB; PROBABLY 6 DB; POSSIBLY AS MUCH AS 10 DB. NIGHT VISIBILITY SERIOUSLY COMPROMISED. CHRYSLER CORPORATION WILL NOT ADDRESS THIS PROBLEM; CHRYSLER SAFETY COMPLAINT FILE # 7864868. VEHICLE CURR
... ENTLY IS UNDER RECALL FOR WINDSHIELD WIPER PIVOT PROBLEM. I CONSIDER LACK OF NIGHT VISIBILITY TO BE MUCH MORE SERIOUS PROBLEM. VEHICLE DOES NOT CURRENTLY MEET MINIMUM MANDATED LIGHTING STANDARDS OWING TO LENS DEGRADATION. SINCE THE HEADLIGHT ASSEMBLY ON THESE CARS IS A TWO-PIECE UNIT, CONSISTING OF A LAMP AND A "BUCKET" CONTAINING THE LENS, NORMAL REPLACEMENT OF LAMPS DOES NOT CORRECT PROBLEM, AS WOULD BE THE CASE WITH SEALED BEAM LIGHTS. THE HEADLIGHT ASSEMBLY IS QUITE EXPENSIVE, AND WILL NOT BE REPLACED BY CHRYSLER. THIS MEANS THAT THERE IS A HIGH COST ITEM THAT MUST BE REPLACED AT OWNER'S EXPENSE PERIODICALLY IN ORDER TO MAINTAIN SAFETY. THE PLASTIC LENS ASSEMBLY WILL DEGRADE AGAIN WITHIN THE EXPECTED LIFE OFTHE VEHICLE. FURTHERMORE, THE FALURE IS EXTREMELY DANGEROUS, IN THAT IT SNEAKS UP ON ONE... IT TAKES A CONSIDERABLE DEGRADATION OF LIGHT TO BE NOTICED, BECAUSE THE FAILURE IS SO GRADUAL. THIS IS WHY I WAS APROXIMATE IN DATING THE FAILURE ON THE FIRST PART OF THIS FORM... THE FAILURE WAS SO GRADUAL THAT I AM NOT SURE OF THE TIME FRAME, WITHIN 6 MONTHS OR SO, OF WHEN THE LIGHT OUTPUT FELL BELOW MINIMUM LEGAL STANDARDS. I FEEL THAT THE NHTSA SHOULD REQUIRE CHRYSLER TO RETROFIT ALL SIMILAR HEADLIGHT ASSEMBLIES WITH NEW ASSEMBLIES BUILT WITH GLASS LENSES AT CHRYSLER'S EXPENSE. IF THIS IS NOT DONE, IT IS ONLY A MATTER OF TIME (IT MAY HAVE ALREADY HAPPENED) THAT SOMEONE IS SERIOUSLY INJURED OR KILLED IN A NIGHT TIME ACCIDENT DUE TO FAULTY ILLUMINATION. THANK YOU, JAMES K. THORUSEN. *AKRead more
Incident date: Jul 19, 2000
WHILE DRIVING IN HEAVY TRAFFIC, STARTED TO SMELL SMOKE. A/C WENT OUT. SMOKE STARTED TO ENTER CABIN AREA. PULLED OVER AND THE ELECTRICAL HARNESS WAS ON FIRE. I WAS ABLE TO EXTINQUISH THE FIRE. IT SEEMS THE WIRE FOR THE HOOD LIGHT, ATTACHED TO THE HOOD HINGE, MAY HAVE BEEN CAUGHT BETWEEN THE FRAME AND
... THE HOOD, CUTTING INTO THE INSULATION AND SHORTING THE WIRE TO THE FRAME. IT IS BELIEVED TO HAVE CAUSED AN OVERLOAD TO THE WIRING HARNESS, WHICH STARTED ON FIRE. *AKRead more
Fire
WHEN ABS LIGHT COMES ON VEHICLE WILL NOT STOP, AND BRAKE PEDAL WILL BECOME HARD. ALSO, ON OCCASION BRAKE PEDAL WILL NOT RELEASE COMPLETELY, CAUSING REAR ABS BRAKE LIGHT TO STAY ON, AND EFFECTING CRUISE CONTROL RELEASE. *AK
WHEN ABS LIGHT COMES ON VEHICLE WILL NOT STOP, AND BRAKE PEDAL WILL BECOME HARD. ALSO, ON OCCASION BRAKE PEDAL WILL NOT RELEASE COMPLETELY, CAUSING REAR ABS BRAKE LIGHT TO STAY ON, AND EFFECTING CRUISE CONTROL RELEASE. *AK
Incident date: May 3, 2000
WHILE MAKING A TURN DOOR ON THE DRIVER'S SIDE FLEW OPEN. VAN WAS TAKEN TO A BODY SHOP WHERE THE DOOR HINGES WERE WELDED ON. PLEASE PROVIDE ANY FURTHER INFORMATION. *AK
Incident date: Sep 2, 1999
THIS 1992 CHRYSLER TOWN & COUNTRY IS HAVING TO HAVE ITS 3RD TRANSMISSION OVERHAUL SINCE 1995. 4 TRANSMISSIONS IN 4 YEARS!. LAST OVERHAUL 4/98. EXTENDED WARRANTY EXPIRED ON 6/25/99. MANUFACTURER WILL PAY ONLY PARTS COSTS. EXPECTS ME TO PAY LABOR (DEALER REDUCED LABOR COST TO $544). MANUFACTURER STATE
... S THAT 4 TRANSMISSIONS IN 4 YEARS IN NOT CONSIDERED EXCESSIVE. TORQUE CONVERTER IS PROBLEM AND WAS LAST REPLACED 4/98. REPAIRING DEALER IS NOT THE SAME AS SELLING DEALER. REPAIRING DEALER IS COLONIAL CHRYSLER. NEW DEALERSHIP. THEY BOUGHT VILLAGE CHRYSLER WHICH HAS DONE THE MAJORITY OF THE WARRANTY REPAIRS ON THIS VEHICLE. *AKRead more
Incident date: Sep 2, 1999
THIS 1992 CHRYSLER TOWN & COUNTRY IS HAVING TO HAVE ITS 3RD TRANSMISSION OVERHAUL SINCE 1995. 4 TRANSMISSIONS IN 4 YEARS!. LAST OVERHAUL 4/98. EXTENDED WARRANTY EXPIRED ON 6/25/99. MANUFACTURER WILL PAY ONLY PARTS COSTS. EXPECTS ME TO PAY LABOR (DEALER REDUCED LABOR COST TO $544). MANUFACTURER STATE
... S THAT 4 TRANSMISSIONS IN 4 YEARS IN NOT CONSIDERED EXCESSIVE. TORQUE CONVERTER IS PROBLEM AND WAS LAST REPLACED 4/98. REPAIRING DEALER IS NOT THE SAME AS SELLING DEALER. REPAIRING DEALER IS COLONIAL CHRYSLER. NEW DEALERSHIP. THEY BOUGHT VILLAGE CHRYSLER WHICH HAS DONE THE MAJORITY OF THE WARRANTY REPAIRS ON THIS VEHICLE. *AKRead more
Showing 50 of 167 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
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