STEERING: STEERING WHEEL/HANDLE BAR
Defect Description
VEHICLE DESCRIPTION: MINI VANS EQUIPPED WITH 2-SPOKE LUXURY WHEELS MANUFACTURED JULY 1992 THROUGH JUNE 1993; OR EQUIPPED WITH 4-SPOKE SPORT WHEELS MANUFACTURED FROM JULY 1992 THROUGH SEPTEMBER 1993. THE STEERING WHEEL ARMATURE STAMPING CAN CRACK AND SEPARATE FROM THE CENTER HUB ATTACHMENT TO THE
... STEERING COLUMN.Read moreConsequence
IF THE STEERING WHEEL SEPARATES FROM THE CENTER HUB ATTACHMENT TO THE STEERING COLUMN, LOSS OF CONTROL CAN OCCUR INCREASING THE RISK OF AN ACCIDENT.
Remedy
DEALERS WILL INSPECT THE STEERING WHEEL FOR CRACKS AND ANY WHEELS WITH CRACKS WILL BE REPLACED. ALL OTHER VEHICLES WILL HAVE A REINFORCEMENT PLATE INSTALLED TO PREVENT STEERING WHEEL SEPARATION IN THE EVENT CRACKING OCCURS.
679,000 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
Defect Description
VEHICLE DESCRIPTION: MINI VANS. THE BOLTS USED TO ATTACH THE STRUT TO THE BODY AND THE REAR LIFTGATE CAN ACCUMULATE FATIGUE DAMAGE IF THREE FACTORS COMBINE. IF THE BOLT IS LOOSE, THE GAS STRUT IS OVER-PRESSURIZED, AND THE FREQUENCY OF OPENING AND CLOSING CYCLES IS HIGHER THAN FOR THE AVERAGE CUST
... OMER, THE BOLT CAN FAIL.Read moreConsequence
PERSONAL INJURY COULD OCCUR IF THE BOLTS BREAK ALLOWING THE LIFTGATE TO FALL SUDDENLY.
Remedy
DEALERS WILL INSPECT FOR LOOSE FASTENERS, IF THE FASTENERS ARE LOOSE, THE STRUT (AND INTEGRAL BOLTS) WILL BE REPLACED. IF THE BOLT SHOWS EVIDENCE OF TORQUE, THE BOLT WILL BE REMOVED, LARGER WASHERS WILL REPLACE THE EXISTING WASHER AND THE BOLT WILL BE REINSTALLED AND HAND TIGHTENED TO THE TARGET TO
... RQUED.Read more1,318,189 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES
Defect Description
VEHICLE DESCRIPTION: MINIVANS. THE LEFT HAND WINDSHIELD WIPER PIVOT DRIVE ARM WAS NOT MECHANICALLY STAKED TO THE PIVOT SHAFT.
Consequence
THIS COULD ALLOW THE DRIVE ARM TO DISENGAGE FROM THE SHAFT LEADING TO A LOSS OF WIPER FUNCTION. THE DRIVER'S VISIBILITY WOULD BE IMPAIRED, INCREASING THE RISK OF A CRASH.
Remedy
DEALERS WILL REPLACE THE LEFT HAND SIDE WINDSHIELD WIPER PIVOT ASSEMBLY.
828,559 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
AIR BAGS
Defect Description
VEHICLE DESCRIPTION: MINI VANS. THE WIRING THAT INITIATES THE DRIVER AND/OR PASSENGER AIR BAG COULD ELECTRICALLY SHORT CIRCUIT TO GROUND. A SHORT CIRCUIT TO GROUND THAT EXISTS IMMEDIATELY AFTER TURNING THE IGNITION KEY TO THE "ON" OR "START" POSITION CAN CAUSE THE AIR BAG(S) TO INADVERTENTLY DEPL
... OY.Read moreConsequence
INADVERTENT AIR BAG DEPLOYMENT CAN INJURE A FRONT SEAT OCCUPANT.
Remedy
DEALERS WILL PERFORM AN ELECTRONIC DIAGNOSTIC CHECK. ANY SHORT CIRCUITS IDENTIFIED IN EITHER THE DRIVER'S OR PASSENGER SIDE AIR BAG INITIATOR WIRE CIRCUIT WILL BE REPAIRED.
736,824 vehicles affected
Manufacturer: DAIMLERCHRYSLER CORPORATION
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. COVERS ON THE SOLID STALK MOUNTED SEAT BELT BUCKLES CAN BECOME DISLODGED CAUSING THE RELEASE BUTTON TO STICK INSIDE THE COVER. THE BUCKLE WOULD THEN BE ONLY PARTIALLY LATCHED.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL INSTALL A COVER RETAINING CLIP TO THE STALK MOUNTED BUCKLE COVER TO PREVENT DISLOCATION OF THE BUCKLE COVER.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SEAT BELTS:FRONT:ANCHORAGE
Defect Description
VEHICLE DESCRIPTION: PASSENGER MINI-VANS. THE CENTER REAR SEAT, RIGHT OUTBOARD SIDE, SAFETY BELT ANCHOR HOOK CAN BECOME UNATTACHED FROM THE BODY ANCHOR POSITION.
Consequence
IN THE EVENT OF A VEHICLE CRASH, THE OCCUPANT MAY NOT BE PROPERLY RESTRAINED INCREASING THE RISK OF PERSONAL INJURY.
Remedy
DEALERS WILL REPLACE THE ANCHOR HOOK RETAINING CLIP WITH A REVISED PROFILE CLIP AND A COVER PLATE.
1,100,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Defect Description
THE ABS HYDRAULIC CONTROL UNIT CAN EXPERIENCE EXCESSIVE BRAKE ACTUATOR PISTON SEAL WEAR CAUSING PUMP-MOTOR DETERIORATION.
Consequence
IF THIS CONDITION OCCURS, THE ABS FUNCTION COULD BE LOST AND REDUCED POWER ASSIST WOULD BE EXPERIENCED DURING VEHICLE BRAKING INCREASING THE POTENTIAL FOR A VEHICLE ACCIDENT.
Remedy
DEALERS WILL TEST THE VEHICLE'S ANTI-LOCK BRAKE SYSTEM AND REPAIR THE VEHICLES IF NECESSARY. ALSO THE WARRANTY ON ALL ABS COMPONENTS WILL BE EXTENDED TO 10 YEARS OR 100,000 MILES (EXCEPT FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP-MOTOR ASSEMBLY WHICH WILL HAVE A LIFETIME COVERAGE). OWNERS W
... ILL ALSO BE REIMBURSED FOR PREVIOUS ABS COMPONENT REPAIR COSTS.Read more321,000 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITHOUT REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS.
... IN A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER DEALERS WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS OF THESE VEHICLES BEGINNING SEPTEMBER 1995.
66,407 vehicles affected
Manufacturer: CHRYSLER CORPORATION
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
Defect Description
VEHICLE DESCRIPTION: LIGHT DUTY PASSENGER MINIVANS WITH REMOTE RELEASE. THIS IS NOT A SAFETY RECALL. THERE HAS BEEN NO DETERMINATION THAT A SAFETY DEFECT EXISTS WITH THE MINIVAN LATCHES. CHRYSLER IS CONDUCTING A SERVICE CAMPAIGN TO REPLACE THE LIFTGATE LATCH ASSEMBLY OF THE AFFECTED MINIVANS. I
... N A COLLISION, THE REAR LIFTGATE LATCH ASSEMBLY COULD OPEN.Read moreConsequence
IF THE LIFTGATE LATCH OPENS, OCCUPANTS CAN BE EJECTED RESULTING IN SIGNIFICANTLY INCREASED RISK OF INJURY OR DEATH.
Remedy
CHRYSLER WILL REPLACE THE LIFTGATE LATCH WITH A NEW STRONGER LATCH ASSEMBLY WITHOUT CHARGE. CHRYSLER BEGAN NOTIFYING OWNERS DURING DECEMBER 1995.
1,342,202 vehicles affected
Manufacturer: CHRYSLER CORPORATION
WHEELS:LUGS/NUTS/BOLTS/STUDS
Defect Description
THE 15 INCH WHEELS HAVE MALFORMED LUG NUT SEAT CONFIGURATION WHICH CAUSES POOR NUT-TO-WHEEL CONTACT AND CENTERING OF THE WHEEL DURING INSTALLATION.
Consequence
POOR NUT-TO-WHEEL CONTACT DURING INSTALLATION CAN LEAD TOPOSSIBLE LOSS OF A WHEEL, RESULTING IN LOSS OF VEHICLE CONTROL AND AN ACCIDENT.
Remedy
THE ROAD AND SPARE WHEELS WITH THE MALFORMED LUG NUT SEAT CONFIGURATION WILL BE REPLACED.
600 vehicles affected
Manufacturer: CHRYSLER CORPORATION
Complaint Statistics
273 total complaints
4 crashes 8 fires 9 injuries
Top Reported Components
| Component | Complaints |
|---|
| SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP | 102 |
| POWER TRAIN:AUTOMATIC TRANSMISSION | 19 |
| ENGINE AND ENGINE COOLING:ENGINE | 10 |
| LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK | 8 |
| SERVICE BRAKES | 7 |
| EQUIPMENT:APPLIANCE:AIR CONDITIONER | 7 |
| SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS | 6 |
| POWER TRAIN:MANUAL TRANSMISSION | 6 |
| ENGINE AND ENGINE COOLING:COOLING SYSTEM | 4 |
| ENGINE AND ENGINE COOLING:ENGINE:GASOLINE | 3 |
Incident date: Mar 12, 2024
See attached document for complaint.
Incident date: Mar 12, 2024
See attached document for complaint.
Incident date: Jul 11, 2019
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HAD TO USE BOTH FEET TO DEPRESS THE BRAKE PEDAL. THE CONTACT STATED THAT THE ABS AND BRAKE WARNING INDICATORS ILLUMINED. THE VEHICLE WAS PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE
... BRAKES, HYDRAULIC). THE VEHICLE WAS TAKEN TO COURTESY CHRYSLER DODGE JEEP RAM OF SUPERSTITION SPRINGS (LOCATED AT 6130 E AUTO PARK DR MESA, AZ 85206, 480-569-2991) WHERE IT WAS DIAGNOSED THAT THE ACTUATOR PISTON ASSEMBLY AND THE PUMP MOTOR FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY DID NOT MAKE FAULTY PARTS. THE FAILURE MILEAGE WAS 200,000. THE VIN WAS NOT AVAILABLE.Read more
Incident date: Oct 17, 2018
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE BRAKE BOOSTER WAS MALFUNCTIONING AND IT WAS VERY DIFFICULT TO STOP THE VEHICLE WHEN DRIVING. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RECALLS; HOWEVER, THERE MAY BE COVERAGE VIA AN EXTENDED WA
... RRANTY. THE MANUFACTURER HAD NOT CALLED THE CONTACT BACK TO CONFIRM IF THE BRAKE BOOSTER PARTS WERE COVERED. THE MANUFACTURER STATED THAT THEY WOULD ONLY OFFER PARTIAL REIMBURSEMENT IF THE VEHICLE WERE TOWED TO A DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 139,552. *TT CONSUMER STATED PARTS STILL UNAVAILABLE FOR REPAIR. UPDATED 12/18/18*JBRead more
Incident date: Apr 3, 2017
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING UPHILL, THE VEHICLE HESITATED AND, OCCASIONALLY, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Incident date: Jul 1, 2016
RECALL ON BREAKING SYSTEM 01-19-1996 FCA#685 NHTSA # 96V-099 LIFETIME REPLACEMENT OF PARTS .PARTS NO LONGER AVAILABLE CASE # CRYSLER #30082328 ASKED FOR COMPENSATION TO PURCHASE A USED VEHICLE SINCE BRAKES CANNOT BE REPAIRED . ALL THE VAN NEEDS IS BRAKES THE MILLAGE IS LOW ENGINE AND TRANS GOOD INT
... ERIOR AND EXTERIOR OF BODY GOOD.Read more
Incident date: Jun 2, 2016
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. WHILE DRIVING, THE BRAKES HESITATED TO RESPOND AND CAUSED AN EXTENDED STOPPING DISTANCE. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE BRAKE ACTUATOR PISTON ASSEMBLY FAILED. AFTER CONTACTING THE DEALER AND MANUFACTURER
... IN REFERENCE TO NHTSA CAMPAIGN NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC), THE CONTACT WAS INFORMED THAT THE LIFETIME RECALL WARRANTY FOR THE BRAKE ACTUATOR PISTON ASSEMBLY AND THE PUMP MOTOR ASSEMBLY WOULD NOT BE HONORED. THE FAILURE MILEAGE WAS 245,000.Read more
Incident date: Oct 30, 2000
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 00V305000 (STEERING); HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE
... MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 08/13/15Read more
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE WARNING LIGHT ILLUMINATED AND WHEN DEPRESSING THE BRAKE PEDAL THE ABS ACTIVATED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REFUSED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 96V099000
... (SERVICE BRAKES, HYDRAULIC) DUE TO THE YEAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.Read more
Incident date: Oct 8, 2014
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS BRAKE WARNING LIGHT ILLUMINATED AND WHEN DEPRESSING THE BRAKE PEDAL THE ABS ACTIVATED ERRONEOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THEY REFUSED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN NUMBER: 96V099000
... (SERVICE BRAKES, HYDRAULIC) DUE TO THE YEAR OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 101,000.Read more
Incident date: Jun 15, 2014
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS AND THE EMERGENCY BRAKE LIGHTS FLASHED THEN SUDDENLY REMAINED ILLUMINATED. IN ADDITION, THE BRAKE PEDAL REQUIRED EXCESSIVE FORCE IN ORDER TO STOP THE VEHICLE. THE FAILURE OCCURRED ON SEVERAL OCCASIONS. THE VEHICLE
... WAS TOWED TO AN AUTHORIZED DEALER, WHO DIAGNOSED THAT THE ABS DUAL PRESSURE SWITCH OR THE ABS DUAL FUNCTION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 96V099000 (SERVICE BRAKES, HYDRAULIC). THE APPROXIMATE FAILURE MILEAGE WAS 77,000.Read more
Incident date: Jan 15, 2008
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT THE ABS WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE ABS SYSTEM WAS REPLACED AT THE RECOMMENDATION OF A CHRYSLER DEALER. THE MANUFACTURE WAS CONTACTED A
... BOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 08/25/14*LJ UPDATED 09/5/2014 *JSRead more
Incident date: Jan 15, 2008
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN. THE CONTACT STATED THAT THE ABS WARNING LIGHT CONTINUOUSLY ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER. THE ABS SYSTEM WAS REPLACED AT THE RECOMMENDATION OF A CHRYSLER DEALER. THE MANUFACTURE WAS CONTACTED A
... BOUT THE FAILURE. THE FAILURE MILEAGE WAS 43,000 AND THE CURRENT MILEAGE WAS 75,000. UPDATED 08/25/14*LJ UPDATED 09/5/2014 *JSRead more
Incident date: Mar 1, 2010
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY VAN. IN 2003 THE VEHICLE WAS TAKEN TO THE DEALER FOR RECALL 96V099000 SERVICE BRAKES, HYDRAULIC: ANTI-LOCK. IN MARCH 2010 THE CONTACT NOTICED THAT SHE HAD TO INCREASE THE STOPPING DISTANCE WHILE DRIVING VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A L
... OCAL MECHANIC WHO STATED THAT THE FAILURE WAS CAUSED BY THE ANTI-LOCK SYSTEM WHICH NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD NOT OFFER ANY ASSISTANCE WITH THE REPAIRS BECAUSE THE VEHICLE WAS OVER 100,000 MILES. THE WARRANTY WAS NOT A LIFE TIME WARRANTY AS STATED IN THE RECALL. THE FAILURE MILEAGE WAS 125,000 AND THE CURRENT MILEAGE WAS 137,385.Read more
Incident date: Jun 19, 2010
TL* THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT ATTEMPTED TO BRAKE FROM 45 MPH BUT THE VEHICLE WOULD NOT RESPOND. THE ABS WARNING LIGHT WAS ILLUMINATED AND THE CONTACT APPLIED REPEATED STEADY PRESSURE TO THE BRAKE PEDAL UNTIL THE VEHICLE CAME TO A STOP. THE FAILURE RECURRED INTER
... MITTENTLY. THE MANUFACTURER ADVISED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL CAMPAIGN (NHTSA CAMPAIGN ID NUMBER: 96V099000- SERVICE BRAKES, HYDRAULIC: ANTILOCK) AND WOULD NOT TAKE THE LIABILITY FOR ANY FURTHER REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 121,600 AND THE CURRENT MILEAGE WAS 122,000.Read more
Incident date: Jan 1, 2010
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE VEHICLE WAS COVERED BY A WARRANTY REPAIR THAT CHRYSLER DOES NOT HONOR. THE DEALER REPAIRED THE BRAKES; HOWEVER, THE FAILURE RECURRED IN TWO MONTHS. THE DEALER REPLACED THE MASTER CYLINDER, PRESSURE MOTOR, AND PUMP MOT
... OR ASSEMBLY. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT SOME OF THE COMPONENTS ON THE VEHICLE WERE MISSING. THE CONTACT IS CONCERNED ABOUT THE SAFETY RISK SINCE THE MOUNTING BRACKET ASSEMBLY WAS NOT ATTACHED TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 125000 AND THE CURRENT MILEAGE WAS 126000.Read more
Incident date: Mar 17, 2008
MOANING NOISE COMING FROM THE POWER STEERING SYSTEM. IN MARCH 08 I TOOK MY 1993 TOWN AND COUNTY MINI VAN IN AND MY MECHANIC REPLACED THE STEERING RACK. THIS SEEMED TO WORK UNTIL THE MOANING SOUND STARTED AGAIN IN OCTOBER 08. AFTER KEEPING THE VAN FOR FOUR DAYS MY MECHANIC COULD NOT FIND ANYTHING
... WRONG AND DID NOT HEAR THE NOISE. I PICKED IT UP AND IT WAS QUIET UNTIL MARCH 09. AT THIS TIME I BROUGHT IT BACK AND THE POWER STEERING PUMP WAS REPLACED. AFTER ONLY ONE WEEK I AM AGAIN HEARING THE MOAN START. MY VEHICLE HAD 47,000 MILES ON IT WHEN THIS PROBLEM OCCURRED AND NOW HAS 55,700 MILES. *TRRead more
Incident date: Sep 1, 2007
TL*THE CONTACT OWNS A 1993 CHRYSLER TOWN AND COUNTRY. THE CONTACT STATED THAT THE ABS INDICATOR REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE PREVIOUS OWNER ALREADY HAD THE VEHICLE REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 96V099000
... (SERVICE BRAKES, HYDRAULIC:ANTILOCK). THE CONTACT PAID FOR THE REPAIRS OUT OF POCKET AND THE DEALER REPLACED THE FILTER MODULE, BRAKE ROTORS, AND BRAKE CALIPER. THE REPAIR CORRECTED THE FAILURE FOR APPROXIMATELY ONE YEAR, BUT IT HAS RECENTLY RECURRED. THE ABS INDICATOR ILLUMINATES RANDOMLY. THE CONTACT IS UPSET BECAUSE THE FAILURE HAS OCCURRED TWICE AND SHE BELIEVES THAT THE DEALER IS REPAIRING THE VEHICLE WITH A DEFECTIVE PART, WHICH CAUSES THE PROBLEM TO RECUR. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 51,000. UPDATED 02-23-09 *BF THE ABS MODULE HAD AN INTERNAL FAILURE AND THE ABS ACCUMULATOR HAD LOST ITS PRECHARGE.. UPDATED 02/25/09. *JBRead more
Incident date: Sep 15, 2008
WE HAVE A 1993 CHRYSLER TOWN AND COUNTRY MINI VAN, AND DISCOVERED A FEW YEARS AGO ABOUT A WELL KNOWN PROBLEM THESE HAVE, WET OR EVEN DAMP, THE BELTS WILL BE THROWN OFF THE ENGINE CAUSING EVERYTHING FROM NO CHARGING TO LOSING YOUR POWER STEERING. I GUESS THIS IS A PROBLEM THAT CHRYSLER KNOWS ABOUT ,
... BUT WILL NOT CORRECT. ALL THAT IS NEEDED IS TO REPLACE THE SMOOTH PULLEY BELT ADJUSTER, TO A PULLEY WITH SIDES THAT KEEP IT ON................MY PROBLEM, MY WIFE NEARLY WRECKED RECENTLY WHEN THE BELT CAME OFF WHILE GOING AROUND A CURVE ON THE HIGHWAY WHEN THE BELT CAME OFF. I AM LUCKY I DIDN'T GET A CALL FROM THE HIGHWAY PATROL THAT DAY. CHRYSLER NEEDS TO REPLACE THESE PULLEYS. IT COSTS AROUND $150-170 FOR CONSUMERS TO BUY THE KIT, WE SHOULDN'T HAVE TOO. HOW MANY PEOPLE HAVE TO DIE BEFORE CHRYSLER FIXES THIS. *TRRead more
1 injured
Incident date: Oct 23, 2006
DT*: THE CONTACT STATED THE ABS BRAKE LIGHTS ILLUMINATED AND WHILE STOPPING THE VEHICLE FROM 25 MPH, THE BRAKES BECAME DIFFICULT TO APPLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC SHOP, WHO DETERMINED THAT THE ABS BRAKES NEEDED TO BE REPLACED UNDER NHTSA RECALL #96V099000, REGARDING SERVICE
... BRAKES, HYDRAULIC:ANTILOCK. THE VEHICLE WAS TOWED THE DEALER WHO REFUSED TO EXAMINE OR PERFORM REPAIRS, BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE VEHICLE WAS TOWED BACK TO THE RESIDENCE, AND NO REPAIRS WERE MADE. UPDATED 11/30/2006 - *NMRead more
Incident date: Sep 19, 2006
RIO RANCHO CHRYSLER DEALER, LOCATED AT 25 RIO RANCHO RD., POMONA, CALIFORNIA 91766, IN COOPERATION WITH THE CHRYSLER CORPORATION HAS CAUSED THE FOLLOWING: A.FAILURE TO CORRECT THE ABS SYSTEM LEAK AND RESULTING ABS LIGHT COMING AND STAYING ON. WITHIN DAYS OF DEALER??S REPAIR WORK, THE LEAK AND ABS
... LIGHT PROBLEMS WERE DISCOVERED. NOW THE DEALER STATES IT TO BE A NEW PROBLEM THAT OCCURRED DURING THE COUPLE OF DAYS OF DEALER??S WORK. THE DEALER SAYS THE NEW PROBLEM IS THE SHORTED ABS PRESSURE SWITCH, WITH A REPLACEMENT COST OF $565. THE DEALER FURTHER ASSERTS THE NEWLY DISCOVERED SHORTED ABS SWITCH HAS RENDERED ABS PUMP INOPERATIVE AND CAUSING THE LEAK FROM BRAKE FLUID RESERVOIR. THE DEALER IS WRONG ON BOTH COUNTS. THE ABS SYSTEM WORKS WELL SO LONG THE BRAKE FLUID LEVEL IS ADEQUATE, AND THE LEAKAGE IS NOT FROM RESERVOIR CAP BUT FROM SOMEWHERE ELSE IN THE ABS SYSTEM, WHICH WAS NOT CORRECTED THE FIRST TIME. B.THE REPAIR SHOULD HAVE BEEN PART OF NHTSA RECALL 96V099000, WITHOUT ANY CHARGE TO THE OWNER. HOWEVER, THE DEALER, IN CONCERT WITH CHRYSLER CORPORATION, REPLACED THE ABS ACCUMULATOR WITHOUT ANY FACTUAL BASIS AND CHARGED THE VEHICLE OWNER $521.88 FOR IT. EVEN IF ONE ASSUMES THAT THE ACCUMULATOR NEEDED REPLACEMENT, THERE SHOULD NOT BE A $274.38 CHARGE FOR LABOR. BECAUSE IT??S DISMANTLING AND REMOUNTING IS PART OF ABS PISTON, PUMP AND MOTOR REPLACEMENT, WHICH BY DEALER??S OWN ASSERTION WAS COVERED UNDER THE ABOVE RECALL. C.THE DEALER IN IT??S QUEST TO MILK, GOUGE AND HOSE THE CUSTOMER FOR MORE MONEY, DELIBERATELY LEFT THE TPS CONNECTER AJAR DESPITE A SECOND VISIT BY THE OWNER, RENDERING THE VEHICLE UNSAFE STALLING AT OR NEAR IDLE SPEED IN TRAFFIC AND ON HIGHWAYS. *NMRead more
Incident date: Jul 24, 2006
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE'S HYDRAULIC BRAKES MALFUNCTIONED EVEN WITH THE USE OF BOTH FEET APPLIED TO THE BRAKE PEDAL. THE VEHICLE'S HAD AN EXTENDED STOPPING DISTANCE WHENEVER THE BRAKES WERE APPLIED. THE BRAKE LIGHT REMAINED ILLUMINATED DURING NORMAL DRIVING CONDIT
... IONS. THE DESIGN WAS ALL 4 WHEEL ANTILOCK BRAKES. THE VEHICLE WAS TAKEN TO THE SERVICE DEALER WHO DETERMINED THAT THE ABS FAILED DUE TO AN ELECTRICAL PROBLEM BUT THE COMPUTER WOULD NOT COMPLY. ALSO, THE MANUFACTURER WAS NOTIFIED AND PROVIDED THE SAME INFORMATION AS THE SERVICE DEALER. THE CONTACT DIAGNOSED THE PROBLEM AND FIXED THE VEHICLE UNDER RECALL# 96V099000.Read more
Incident date: Dec 30, 2003
1993 TOWN AND COUNTRY MINI VAN ANTI LOCK BRAKE SYSTEM HAS FAILED ON NUMEROUS OCCASIONS. *TS THE CONSUMER STATED THE ABS AND BRAKE WARNING LIGHT ILLUMINATED . IN ADDITION, THE BRAKE PEDAL BECAME DIFFICULT TO DEPRESS. THE ACCUMULATOR, PUMP MOTOR, ABS PUMP, AND RELAY WERE ALL REPLACED, HOWEVER THE P
... ROBLEM CONTINUED. THE DEALER STATED THE PROBLEM COULD NOT BE DETERMINED AND /OR NOT REPAIRABLE. *JBRead more
Incident date: Mar 10, 2006
DT*: THE CONTACT STATED THE BRAKES ON THE VEHICLE COMPLETELY FAILED. THERE IS A RECALL, #96V099000 CONCERNING THE ANTILOCK BRAKES; HOWEVER THE DEALER INFORMED THE CONTACT THE FAILURE WAS NOT PART OF THE RECALL. AN INDEPENDENT REPAIR SHOP INDICATED THE FAILURE WAS IN FACT THE RECALLED PART.
Incident date: Jan 23, 2006
I HAVE HAD MY ABS PUMP REPLACED 4 TIMES UNDER THE RECALL. MOST OF THE TIME THE FILTER ALSO MUST BE REPLACED. WE HAVE SPENT ALMOST $500 ON THIS RELATED REPAIR. WHEN I CALLED THE CUSTOMER ASSISTANCE LINE I WAS TOLD THEY HAD A "COMMITMENT NOT TO ASSIST" AND THAT "THEY WILL NOT HELP". THIS IS COMPL
... ETELY UNACCEPTABLE. TO NOT PROVIDE ANY RECOURSE ON THIS IS PATHETIC. IN ADDITION TO COSTING US ADDITIONAL MONEY, THIS FAILURE HAS PUT ME AND MY FAMILY AT RISK. THE LAST TIME IT FAILED, I CRACKED A BONE IN MY FOOT BECAUSE I HAD TO HIT THE BRAKES SO HARD. TO TREAT A CUSTOMER LIKE THIS IS COMPLETELY UNACCEPTABLE. *JBRead more
1 injured
Incident date: Jan 23, 2006
I HAVE HAD MY ABS PUMP REPLACED 4 TIMES UNDER THE RECALL. MOST OF THE TIME THE FILTER ALSO MUST BE REPLACED. WE HAVE SPENT ALMOST $500 ON THIS RELATED REPAIR. WHEN I CALLED THE CUSTOMER ASSISTANCE LINE I WAS TOLD THEY HAD A "COMMITMENT NOT TO ASSIST" AND THAT "THEY WILL NOT HELP". THIS IS COMPL
... ETELY UNACCEPTABLE. TO NOT PROVIDE ANY RECOURSE ON THIS IS PATHETIC. IN ADDITION TO COSTING US ADDITIONAL MONEY, THIS FAILURE HAS PUT ME AND MY FAMILY AT RISK. THE LAST TIME IT FAILED, I CRACKED A BONE IN MY FOOT BECAUSE I HAD TO HIT THE BRAKES SO HARD. TO TREAT A CUSTOMER LIKE THIS IS COMPLETELY UNACCEPTABLE. *JBRead more
1 injured
Incident date: Aug 19, 2005
DT*: THE CONTACT STATES THERE IS NHTSA RECALL CAMPAIGN 96V099000 REGARDING THE ABS BRAKES. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE CONTACT SPOKE TO THE MANUFACTURER, WHO HAS CONFIRMED THAT PARTS WERE NOT AVAILABLE.*AK
Incident date: Feb 17, 2005
VEHICLE EXPERIENCED A PROBLEM WITH THE ABS BRAKE SYSTEM. DRIVER WAS UNABLE TO PUSH THE BRAKE PEDAL DOWN BEFORE STARTING THE VEHICLE. THERE WAS A SHORT IN THE CONTROLLER ANTI-LOCK BRAKE SYSTEM. OWNER CONTACTED THE DEALER, WHO SAID THE PARTS NEEDED TO REPAIRED. THIS DEFECT WAS NO LONGER AVAILABLE THRO
... UGH CHRYSLER. *AKRead more
Incident date: Aug 23, 2004
CONSUMER RECEIVED RECALL 96V099000 CONCERNING ABS BRAKE FAILURE. CONSUMER HAD A CONCERN THAT ABS LIGHT STAYED ON, ILLUMINATING WHILE DRIVING, AND THE BRAKE PEDAL WILL NOT DEPRESS. VEHICLE HAD BEEN TO DEALER ON THREE SEPARATE OCCASIONS, BUT PROBLEM RECURRED. *AK
Incident date: Jul 28, 2004
REAR HEATER HOSE WEAR TOO EASILY, CAUSING BREAKAGE IN THE HIGH PRESSER HOSE TO REAR HEATING COILR DUR TO NO PRTECTION FROM THE NATURAL ELIMENTS , CONSIDERING THAT THE VEH. IS A 4X4 ALL WHEEL DRIVE THIS MAY CAUSE ANTI-FREEZ FLUID LEAGAGE WITHOUT OWNERS KNOWLEDGE.*AK
1 injured
Incident date: May 21, 2002
RECALL NO.#96V099000, HYDRAULIC ANTI-SKID SYSTEM: THE MANUFACTURER CONTINUED TO REPLACE THE DEFECTIVE PART WITH THE SAME EXACT PART. THE PART WAS REPLACED FIVE TIMES WITH IN A TWO YEAR PERIOD. *JB
Incident date: Mar 29, 2004
WHILE DRIVING 25 MPH VEHICLE CAUGHT ON FIRE INSIDE OF THE TRANSMISSION. DUE TO SEVERE FIRE DAMAGE VEHICLE WAS TOTALED. NO INJURIES REPORTED. *AK
Fire
WIPER BLADES SHUT DOWN WHILE DRIVING. *LA RECALL#99V189000 THE CONSUMER REQUESTED REIMBURSEMENT FOR THE REPLACEMENT. *SC *JB
Incident date: Feb 19, 2003
REQUEST FOR REIMBURSEMENT FOR REPAIRS PERFORMED TO ABS SYSTEM.*MR WHILE DRIVING THE ABS LIGHT AND BRAKE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TOT HE DEALER WHERE IT WAS DETERMINED THAT THE ABS PUMP FAILED. ABOUT EIGHT MONTHS LATER THE BRAKES FAILED AND THE VEHICLE WAS TAKEN TO THE DEALER. *AK
RECALL 96 V 099 000 ABS BRAKE REPAIRS FAILED 3 TIMES AFTER THE RECALL PARTS WERE REPLACED. AT TIME OF THE LAST FAILURE IT ALMOST CAUSED AN ACCIDENT BECAUSE THE VEHICLE EXPERIENCED EXTENDED STOPPING DISTANCE WHEN BRAKE PEDAL WAS DEPRESSED. *AK
RECALL#96V099000 CONCERNING ABS CONTROL UNIT/MODULE. THE DEALER WOULD DO REPAIRS, BUT WAS CHARGING FOR THE REPLACEMENT OF THE PART. DEALER STATED THAT BRAKE PROBLEM WOULD NOT BE SOLVED WITHOUT REPLACING ABS CONTROL UNIT/MODULE. CONSUMER REQUESTED A CALL BACK. MANUFACTURER WOULD NOT COVER THA
... T PART BECAUSE IT WAS NOT WITHIN THE WARRANTY TIME PERIOD.*AKRead more
VEHICLE STALLS WHILE DRIVING IN HOT TEMPERATURES WITHOUT WARNING. CAUSE UNKNOWN.*AK
Incident date: Jan 16, 1995
ABS BRAKES FAILED AND VAN WOULD NOT STOP. A ON GOING PROBLEM THAT STARTED IN 1995 AND STILL CONTINUES TO THE PRESENT 2003. DEALERSHIP HAS HAD VECHICLE TO REPAIR PROBLEM EVERYYEAR UNTIL 2000. MY ABS BAKE LIGHT STILL COMES ON AND I HAVE HAD 10-TEN COMPLETE BRAKE JOBS DONE TO MY VAN. THE DEALERSHIP
... HAS HAD MY VAN FOR ALMOST 2 YEARS FOR REPAIR AND WE COULD NOT USE IT. I NEED HELP BRAKES ARE FAILING AGAIN AND JUST AFTER 5000 MILES. I CAN NOT GET ANYONE TO TAKE MY VAN IN ON TRADE FOR ANOTHER VECHICLE. I NEED HELP SO NO ONE WILL BE SERIOUSLY INJURED. WE HAVE HAD TO MANY NEAR MISSES WITH THE BRAKES FAILING. THANK YOU ROBERT PHELPS. *AKRead more
Incident date: Jan 16, 1995
ABS BRAKES FAILED AND VAN WOULD NOT STOP. A ON GOING PROBLEM THAT STARTED IN 1995 AND STILL CONTINUES TO THE PRESENT 2003. DEALERSHIP HAS HAD VECHICLE TO REPAIR PROBLEM EVERYYEAR UNTIL 2000. MY ABS BAKE LIGHT STILL COMES ON AND I HAVE HAD 10-TEN COMPLETE BRAKE JOBS DONE TO MY VAN. THE DEALERSHIP
... HAS HAD MY VAN FOR ALMOST 2 YEARS FOR REPAIR AND WE COULD NOT USE IT. I NEED HELP BRAKES ARE FAILING AGAIN AND JUST AFTER 5000 MILES. I CAN NOT GET ANYONE TO TAKE MY VAN IN ON TRADE FOR ANOTHER VECHICLE. I NEED HELP SO NO ONE WILL BE SERIOUSLY INJURED. WE HAVE HAD TO MANY NEAR MISSES WITH THE BRAKES FAILING. THANK YOU ROBERT PHELPS. *AKRead more
Incident date: Jan 16, 1995
ABS BRAKES FAILED AND VAN WOULD NOT STOP. A ON GOING PROBLEM THAT STARTED IN 1995 AND STILL CONTINUES TO THE PRESENT 2003. DEALERSHIP HAS HAD VECHICLE TO REPAIR PROBLEM EVERYYEAR UNTIL 2000. MY ABS BAKE LIGHT STILL COMES ON AND I HAVE HAD 10-TEN COMPLETE BRAKE JOBS DONE TO MY VAN. THE DEALERSHIP
... HAS HAD MY VAN FOR ALMOST 2 YEARS FOR REPAIR AND WE COULD NOT USE IT. I NEED HELP BRAKES ARE FAILING AGAIN AND JUST AFTER 5000 MILES. I CAN NOT GET ANYONE TO TAKE MY VAN IN ON TRADE FOR ANOTHER VECHICLE. I NEED HELP SO NO ONE WILL BE SERIOUSLY INJURED. WE HAVE HAD TO MANY NEAR MISSES WITH THE BRAKES FAILING. THANK YOU ROBERT PHELPS. *AKRead more
Incident date: Jan 16, 1995
ABS BRAKES FAILED AND VAN WOULD NOT STOP. A ON GOING PROBLEM THAT STARTED IN 1995 AND STILL CONTINUES TO THE PRESENT 2003. DEALERSHIP HAS HAD VECHICLE TO REPAIR PROBLEM EVERYYEAR UNTIL 2000. MY ABS BAKE LIGHT STILL COMES ON AND I HAVE HAD 10-TEN COMPLETE BRAKE JOBS DONE TO MY VAN. THE DEALERSHIP
... HAS HAD MY VAN FOR ALMOST 2 YEARS FOR REPAIR AND WE COULD NOT USE IT. I NEED HELP BRAKES ARE FAILING AGAIN AND JUST AFTER 5000 MILES. I CAN NOT GET ANYONE TO TAKE MY VAN IN ON TRADE FOR ANOTHER VECHICLE. I NEED HELP SO NO ONE WILL BE SERIOUSLY INJURED. WE HAVE HAD TO MANY NEAR MISSES WITH THE BRAKES FAILING. THANK YOU ROBERT PHELPS. *AKRead more
A FEW MONTHS AGO THE CONSUMER RECEIVED A RECALL NOTICE# 99V213000 SUBJECT: LIFT SUPPORT BRACKET. THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIR. DURING THE REPAIR, THE OWNER NOTICED A CRACK WHERE THE LIFT CONNECTED TO THE GATE. THE MECHANIC SAID IT HAD NOTHING TO DO WITH THE RECALL. RECENTLY, T
... HE LIFTGATE WAS OPENED. IT SEPARATED AND FELL ON THE OWNER. THE OWNER REQUESTED A CALL BACK. *AK *SCC *JBRead more
1 injured
Incident date: Feb 23, 2003
THE FOG LAMP LENSES ON MY 1993 CHRYSLER TOWN & COUNTRY MINIVAN KEEP FALLING OFF. THERE IS AN ENGINEERING DESIGN DEFECT IN THAT THE LENS ARE GLUED IN AND NOT HELD IN BY SCREWS. AT ABOUT THE 8-10 YEAR TIME PERIOD, THE GLUE DETERIORATES AND THE LENS FALL OFF WHILE DRIVING. THIS IS A VERY COMMON PROBL
... EM IN ALL 1993 AND 1994 CHRYSLER TOWN AND COUNTRY MINIVANS. THE LOCAL CHRYSLER DEALERSHIP WANTS $106 PLUS LABOR TO REPLACE A SINGLE LENS. I HAVE CALLED AND WRITTEN TO CHRYSLER COMPLAINING ABOUT THIS PROBLEM, BUT THEY INSIST THAT SINCE THE VEHICLE IS OUT OF WARRANTY, THEY CAN DO NOTHING TO HELP. I BELIEVE THIS TO BE A SAFETY ISSUE AND REQUEST YOUR ASSISTANCE IN GETTING CHRYSLER TO FIX THIS PROBLEM.*AKRead more
Incident date: Apr 4, 2003
THE ANTI-LOCK BRAKE SYSTEM FAILED, WHICH CAUSED THE VEHICLE TO EXPERIENCE EXTENDED STOPPING DISTANCE. *JB
THE BRAKE LIGHT AND ABS LIGHT ILLUMINATED, AND ALL OF A SUDDEN THE VEHICLE HAD NO BRAKES, CONSUMER HAD TO HIT A CURVE TO STOP THE VEHICLE.*JB
Incident date: Oct 16, 2002
BRAKE PEDAL WENT TO FLOOR, NO BRAKING, WENT THRU INTERSECTION. PEDAL CAME RIGHT BACK. DROVE CAR 1/4 MILE TO HOME, CALLED LOCAL SERVICE DEALER. DEALER HAS CAR 1 WEEK, SAYS CAN'T DUPLICATE PROBLEM AND WON'T DO ANY OF THE 3 ABS RECALLS INVOLVED. THIS IS A WELL DOCUMENTED PROBLEM, SAFETY RECALL AND SYMP
... TOM. IT IS ALSO WELL DOCUMENT THAT DEALERS RUN OWNERS AROUND THE "CAN'T DUPLICATE" EXCUSE. THE PUMP IS DETERIOATING AND FOULING THE CYLINDER AND PISTON CAUSING AN INTERMITTENT (PEDAL TO FLOOR)PROBLEM IN THE EARLY STAGES OF TOTAL BRAKE FAILURE. NEED TO GET THE RECALL FIX PERFORMED BEFORE PEOPLE ARE KILLED. SPOKE TO DAIMLER CHRYSLER RECALL CENTER AND CC CSR - NO HELP. CAN YOU HELP ME GET THIS DONE? DTRead more
Incident date: Nov 22, 2002
THE POWER STEERING BELT SIMPLY SLIPPED OFF. I AM LUCKY NOT TO HAVE BEEN ON THE EXPRESSWAY. I PULLED THE CAR TO A SAFE AREA, BUT STRAINED MY NECK IN THE PROCESS. I HAVE NOW LEARNED THAT CHRYSLER HAS UPDATED THIS STEERING BELT SYSTEM WITH A PRODUCT THAT BOLTS THE BELT TO THE FRONT PULLEY ACTING AS A G
... UIDE RAIL. WHICH OTHER CARS HAVE? I WOULD LIKE TO FIND OUT IF THIS IS AN OFFICIAL RECALL AND THIS IS WHY I'M COMMUNICATING WITH YOU. I HOPE YOU CAN HELP ME FIND OUT. THIS SITUATION IS VERY DANGEROUS IF NOT UPDATED/FIXED WITH THE NEW GUIDE RAIL PARTS. THANK YOU! PLEASE E-MAIL ME WITH WHATEVER YOU CAN TELL ME! DTRead more
1 injured
Incident date: Jul 4, 2002
REAR LIFTGATE SUPPORT FAILURE DAMAGED INTERNALLY. DEALER SAID NO RECALL. THIS IS SAFETY HAZAROUS BECAUSE CHILDREN WERE PRESENT. DT
1 injured
Incident date: Oct 1, 1999
THERE WAS A RECALL, 96V099, ISSUED REGARDING THE ABS ACTUATOR, PISTON AND PUMP. CONSUMER HAD NO ABS PROBLEMS UNTIL THE REPAIRS WERE MADE PER RECALL. SINCE THEN, CONSUMER HAS HAD THREE ABS FAILURES. THE FIRST TWO WERE SUDDEN AND UNEXPECTED CAUSING A NEAR MISS. THE VEHICLE WAS REPAIRED FOLLOWING B
... OTH FAILURES. THE THIRD FAILURE HAS CONSUMER'S CONFIDENCE IN THE COMPETENCY OF DODGE TO CORRECT THE PROBLEM. CONSUMER IS REQUESTING INFORMATION ON ABS COMPONENTS AND HOW THEY WORK AND A FULL DISCLOSURE AS TO WHY THE RECALL OCCURRED IN THE FIRST PLACE. *JGRead more
I HAVE HAD THE RECALLED ABS PUMP REPLACED 6 TIMES IN THE LAST 25,000 MILES. THIS INCLUDES REPLACING THIS PART 4 TIMES IN THE LAST 3 MONTHS. NEW PARTS LAST AS LITTLE AS 22 MILES. CHRYSLER TELLS ME TO FIND ANOTHER DEALER. I DO NOT TRUST THIS CAR OR ITS BRAKE SYSTEM ANY LONGER. MR
Showing 50 of 273 complaints.
NHTSA Safety Investigations — CHRYSLER TOWN AND COUNTRY
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE — Closed
— Model Year: 2016
Sliding Doors Inoperative
The Office of Defects Investigation (ODI) opened PE21-016 on July 7, 2021, to investigate 364 complaints alleging that one or both sliding doors on 2016 Model Year (MY) Grand Caravan or Town and Country vehicles could not be opened. The door(s) could not be opened using the mechanical handle or elec
... tronic remote switches. Many of the complaints described having to remove passengers seated in the rear of vehicles through the front doors, the second sliding door (if it was operational), the window, or the car?s rear hatch. The complainants have expressed concerns that if the sliding door(s) cannot be opened in the event of an emergency or crash, it could trap passengers or delay their egress.On June 4, FCA published TSB# 23-017-20 instructing dealers to replace the door lock actuator instead of the entire door latch assembly on the subject vehicles when consumers complained about either one or both of the sliding door locks not functioning and/or emitting a loud buzzing noise during lock/unlock operation. On June 16, 2021, FCA approved a Quality Warranty Extension for fifteen years/150,000 miles from the vehicle's in-service date for sliding door lock actuators on vehicles built between May 1, 2015, through January 9, 2017. FCA has started notifying owners about the new program. FCA will provide reimbursement for owners who previously paid for sliding door repairs.Consumers whose sliding doors are inoperative will have the opportunity to have their vehicle diagnosed, and if a fault is identified, have the sliding door actuator repaired at no charge.Analysis of the FCA IR response and ODI complaint data found that the majority (96%) of sliding door failures occurred prior to the calendar year 2020 when the subject vehicles had approximately 4 years in service. At the time of the closing of this investigation, 99% of the subject vehicles are passed the age where failures typically occur. The number of new reports has been decreasing since 2020 and further reduced following the FCA Warranty Extension program. ODI found that prior to a failure of the sliding door(s) there is normally a loud buzzing noise/sound generated that alerts the operator to the actuator starting to wear out.ODI has not identified any crashes or injury allegations due to the sliding door being inoperable on the subject vehicles following nearly six years of exposure. ODI will continue to monitor complaints received for the incidence of sliding doors becoming inoperative.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the agency reserves the right to take additional action if warranted by new circumstances.For a complete summary of this investigation and related consumer complaints, please see attached closing resume document.Read more
PE — Closed
— Model Year: 2014
Interior Vehicle Fire
On August 6th, 2020, the Office of Defects Investigation (ODI) opened this Preliminary Evaluation (PE20-012) to investigate alleged thermal events, and/or vehicle fires originating at the charge hub in 2014 Chrysler Town and Country minivans manufactured by Fiat Chrysler Automobiles (FCA). While the
... investigation was focused on the 2014 Chrysler Town and Country vehicles, the scope of the investigation was expanded to include the 2013-2020 Chrysler Town and Country, and Dodge Grand Caravan vehicles (the RT Platform).During the investigation ODI sent two separate Information Request letters to the manufacturer. One on August 17th, 2020 and one on March 31st, 2021.ODI identified a subject 2014 Chrysler Town and Country van on a vehicle salvage website that appeared to have experienced a thermal event where the charge hub is located. With the help of the NHTSA's Vehicle Research and Test Center (VRTC), ODI purchased the vehicle from the salvage company to inspect the damage and determine if more information about the failure could be obtained. A joint inspection with the manufacturer was conducted. Following this comprehensive inspection, a cause of the fire could not be determined.FCA initiated a parts collection initiative to obtain parts from the field for testing. The test results from the FCA field parts collection were inconclusive as they could not identify a common cause for the alleged thermal events. FCA looked at multiple liquid solutions that could have entered the charge hub circuit and caused it to short out, potentially leading to a fire. FCA also performed testing where the charge hub circuit was shorted out using a wire to observe if a flame or fire was produced. FCA provided their assessment to ODI concluding that none of the testing methods performed lead to a flame or fire being propagated.Given the low rate of thermal incidents at the subject vehicle charge hub, no reports of serious injury, zero reports of crash or death, and a lack of common failure mode, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that no safety-related defect exists. The agency reserves the right to take further action if warranted by the circumstances.Read more
RQ — Closed
— Model Year: 2010
Air Bag Non-Deployment/Engine Stall
In March 2011 Chrysler submitted a defect information report for NHTSA Recall No. 11V139 declaring a defect condition that could cause the ignition key to inadvertently move from the RUN to the ACC position on model year (MY) 2010 Dodge Journey, Grand Caravan, and Chrysler Town and Country.The repor
... t identified engine stalling as the defect consequence and cited customer complaints and warranty claims, as well as two rear-end collisions, as leading to the recall action.Chrysler determined that a defective WIN module, which is effectively the equivalent of the ignition switch, was the cause of the inadvertent key rotation, and that a new design WIN module would be installed as a remedy.In Spring 2014 ODI conducted outreach to major light vehicle manufacturers regarding ignition key position and its effect on air bag system availability.The outreach was conducted in connection with NHTSA Recall No. 14V047, a recent recall involving inadvertent ignition key rotation and subsequent air bag disablement in certain GM products.During discussions held in April 2014, Chrysler advised ODI that Chrysler air bag systems of this vintage, including the subject vehicles, revert to energy reserve when the ignition key moves to the ACC or OFF position, and that under energy reserve the air bags would only be available for a short period, approximately two tenths of a second (ODI notes this consequence was not identified in the 11V139 recall report).A review of the ODI consumer database conducted after the April 2014 discussions identified complaints alleging that MY 2008-2009 vehicles may have a similar defect as the MY 2010 vehicles, and that some MY 2010 consumers reported experiencing ignition key position concerns after the 11V139 recall remedy was applied.Accordingly this investigation was opened.In response to ODI?s information request letter, Chrysler reported that MY 2008-2009 subject vehicles used the same design WIN module as the recalled vehicles, and also identified 66 consumer reports and one non-injury crash incident potentially related to inadvertent ignition key rotation.Chrysler?s review of the MY 2010 remedy used in 11V139, which involved installation of a Trim Ring as opposed to replacement of the WIN module, showed the remedy did not adequately address ignition key position concerns, and in some use-cases could cause other systems to operate improperly (radio, instrument panel lighting, HVAC fan motor, etc.).Chrysler subsequently filed multiple defect information reports to 1) add the MY 2008-2009 Dodge Grand Caravan and Chrysler Town and Country, and the MY 2009 Dodge Journey to the original recall scope, and 2) stating that the complete WIN module would be replaced with a new design component in all recalled vehicles (including those that had the Trim Ring installed during 11V139).Chrysler?s report also advises of constrained remedy parts availability, see NHTSA Recall No. 14V373 for further details.Accordingly, the investigation is closed based on the recall action Chrysler is undertaking.The ODI reports cited above can be reviewed online at http://www-odi.nhtsa.dot.gov/owners/SearchNHTSAID under the following identification numbers: 10584873, 10583399, 10573295, 10566365, 10546805, 10513060, 10509284, 10503121, 10496599, 10475027, 10456099, 10450629, 10443680, 10422766, 10410447, 10409269, 10402947, 10402751, 10402660, 10396943, 10394957, 10356632, 10315972Read more
PE — Closed
— Model Year: 2005
FRONT AIR BAG CRASH SENSOR FAILURE
THE MODEL YEAR (MY) 2005 DAIMLERCHRYSLER (DC) MINIVANS HAVE THE NEW ADVANCED FRONTAL AIR BAG SYSTEMS WITH TWO FRONT CRASH SENSORS MOUNTED ON THE FRAME RAILS BEHIND THE FRONT BUMPER AND A MAIN CRASH SENSOR INSIDE THE AIR BAG CONTROL MODULE MOUNTED IN THE PASSENGER COMPARTMENT.ACCORDING TO DC, THE FRO
... NT CRASH SENSORS ARE DESIGNED TO OPTIMIZE DETECTION OF FRONTAL OFFSET AND ANGULAR CRASHES.THE ADVANCED AIR BAG SYSTEM OFFERS DIFFERENT LEVELS OF AIR BAG INFLATION BASED ON INPUT FROM THE CRASH SENSORS.THIS INVESTIGATION REVEALED THAT THE FRONT CRASH SENSORS CAN CORRODE FROM WATER ENTERING THE SENSOR ASSEMBLY.DC IS STILL INVESTIGATING ALL POTENTIAL ROOT CAUSES OF SENSOR FAILURES.A CORRODED SENSOR CAN SET A FAULT CODE, ILLUMINATE THE AIR BAG WARNING LAMP, AND BECOME DISABLED.IT APPEARS THAT FAILURE OF ONE OR BOTH FRONT CRASH SENSORS CAN POTENTIALLY RESULT IN NO/LATE DEPLOYMENT OF FRONTAL AIR BAGS AND NON-DEPLOYMENT OF DRIVER'S HIGHER INFLATION LEVELS IN CERTAIN FRONTAL CRASHES.IT SHOULD BE NOTED THAT OCCUPANTS OF VEHICLES INVOLVED IN A CRASH MAY NOT BE AWARE OF LATE OR IMPROPERLY REDUCED LEVEL OF AIR BAG INFLATION AND THUS FIELD REPORTING OF SUCH EVENTS MAY BE SUPPRESSED.THIS PRELIMINARY EVALUATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA06-003) FOR FURTHER INVESTIGATION OF MY 2005 (AND 2006) DC MINIVANS.NOTE: TOTAL NUMBER OF ODI AND MANUFACTURER COMPLAINTS INCLUDES SOME DUPLICATE REPORTS.Read more
EA — Closed
— Model Year: 2001
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED AS PE04-054 REGARDING REPORTS OF ALLEGED POWER LIFTGATE (PLG) OPENING WHILE DRIVING.THE INVESTIGATION WAS UPGRADED ON NOVEMBER 22, 2004 BASED ON INFORMATION PROVIDED BY DAIMLERCHRYSLER CORPORATION (DCC) IN ITS SEPTEMBER 17, 2004 RESPONSE TO PE04-054. BY LETTER OF APRIL
... 5, 2005, DCC HAS NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL OF 70,235 MODEL YEAR (MY) 2003 CHRYSLER TOWN & COUNTRY AND DODGE GRAND CARAVAN VEHICLES EQUIPPED WITH THE PLG OPTION.DCC HAS IDENTIFIED A PROBLEM IN EARLY PRODUCTION MY 2003 PLG CONTROL MODULES THAT CAN PREVENT THE PLG DOOR FROM LATCHING CLOSED IN A POWER OPEN/CLOSE CYCLE.IN THIS CONDITION THE PLG CAN RISE (NOT POWER OPEN) DURING VEHICLE OPERATION.DEALERS WILL INSTALL A REVISED PLG CONTROL MODULE TO REMEDY THE AFFECTED VEHICLES.SEE SAFETY RECALL 05V134 FOR DETAILS.Read more
PE — Closed
— Model Year: 2003
POWER LIFTGATE LATCH
THIS INVESTIGATION WAS OPENED ON JULY 30, 2004, BASED ON ODI CONSUMER COMPLAINTS ALLEGING UNWANTED OPENING OF THE VEHICLE'S POWER LIFTGATE (PLG) WHILE DRIVING.IN DAIMLERCHRYSLER CORPORATION (DCC)'S SEPTEMBER 17, 2004 RESPONSE TO ODI' S INFORMATION REQUEST LETTER, IT PROVIDED ADDITIONAL CONSUMER COMP
... LAINTS AND LAWSUITS.DCC STATES IN PART, ...THE PLG LATCH BECOMES STUCK IN A SEMI-CLOSED STATE NOT ALLOWING THE PLG LATCH TO ENGAGE THE STRIKER, THUS NOT CLOSING THE LIFTGATE COMPLETELY.IN THIS CONDITION THE PLG AJAR WARNING LIGHT WILL NOT BE ILLUMINATED AND THE PLG CAN RISE (NOT A POWERED OPEN) WHILE DRIVING. THIS INVESTIGATION HAS BEEN UPGRADED TO EA04-031 FOR FURTHER ANALYSIS.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF SEAT HEATERS
ODI OPENED THIS INVESTIGATION BASED ON 24 COMPLAINTS ALLEGING THAT THE ELECTRICALLY HEATED DRIVER OR PASSENGER SEAT SPARKS/OVERHEATS.DAIMLERCHRYSLER BELIEVES THE FAILURE IS DUE TO ONE OF TWO FACTORS:THE STITCHING OPERATION ON THE SEAT COVER MAY CAUSE THE SEWING NEEDLE TO SEVER SOME STRANDS OF THE WI
... RE HEATING GRID IN THE SEAT, OR A POOR SOLDER JOINT/WIRE CONNECTOR FAILS DUE TO IMPROPER PROCESSING OR LONG TERM OVERSTRESSING.THE IGNITION SWITCH AND THE SEAT HEATER SWITCH MUST BOTH BE TURNED ON TO POWER THE SEAT HEATER.COMPLAINANTS REPORT THAT WHEN OVERHEATING OCCURS, SWITCHING THE HEATER OFF ALSO STOPS THE OVERHEATING.THE FAILURE CANNOT OCCUR IN AN UNATTENDED VEHICLE WITH THE IGNITION SWITCH OFF.ODI FINDS THAT THE 33 FIRE ALLEGATIONS ARE REPORTING VERY LOCALIZED OVERHEATING(PHOTOS OF DAMAGED SEATS SHOW HOLES THE SIZE OF A PENCIL OR LESS).THERE ARE NO REPORTS OF SUSTAINED COMBUSTION AND NO REPORTS OF OTHER FIRE DAMAGE TO THE VEHICLE.THE INJURY ALLEGATIONS ARE REPORTING MINOR INJURY.NO CONSUMERS REQUIRED MEDICAL TREATMENT (PHYSICIAN CARE).THERE ARE NO ALLEGATIONS OF LOSS OF VEHICLE CONTROL DUE TO FAILURE OF A HEATED SEAT.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY-RELATED DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.Read more
PE — Closed
— Model Year: 1999
OVERHEATING OF FRONT SEAT HEATERS
ALLEGE THAT THE FRONT SEATS OVER HEAT AND SMOKE OR CATCH FIRE
EA — Closed
— Model Year: 1998
POST COLLISION FUEL SYSTEM
EA — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE FRONT AIR BAG (S) DEPLOYED INADVERTENTLY--IN MOST CASES WHILE STARTING THE VEHICLE.
PE — Closed
— Model Year: 1994
INADVERTENT AIR BAG DEPLOYMENTS
COMPLAINTS ALLEGE THAT THE SUBJECT VEHICLES' AIR BAGS DEPLOYED INADVERTENTLY (IN MOST CASES WHEN STARTING THE VEHICLE).
EA — Closed
— Model Year: 1992
SAFETY BELT ANCHORAGE FAILURES
There is no summary currently available
PE — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
ALLEGED WINDSHIELD WIPERS FAIL WHILE IN USE
DP — Closed
— Model Year: 1992
WINDSHIELD WIPER FAILURE
CFAS PETITIONED THE AGENCY TO CONDUCT A DEFECT INVESTIGATION ON WINDSHIELD WIPER FAILURE ON 1989 AND LATER CHRYSLER MODELS WHICH SHOULD INCLUDE, BUT NOT LIMITED TO SPIRIT/ACCLAIM: DYNASTY/NEW YORKER/LANDAU; LANCE/LEBARON; SHADOW/SUNDANCE; CARAVAN/VOYAGER.HOWEVER, BASED ON ODI'S COMPLAINT RECORDS, ON
... LY CERTAIN MINIVANS WILL BE INVESTIGATEDRead more
EA — Closed
— Model Year: 1997
INTEGRATED CHILD SEAT BELT LOCKUP
THIS INVESTIGATION IS CLOSED.CHRYSLER CORPORATION HAS SUBMITTED A DEFECT INFORMATION REPORT IDENTIFYING A SAFETY DEFECT AND OUTLINING THE PROPOSED REMEDY.RECALL NUMBER 98V-185 HAS BEEN ASSIGNED TO THIS SAFETY RECALL.
PE — Closed
— Model Year: 1996
SLIDING DOOR LATCH FAILURE
CHRYSLER MAINTAINS THAT THE COMMON FACTOR CONTRIBUTING TO KNOWN SLIDING DOOR OPENING INCIDENTS IS PRIOR INCORRECT DEALER LATCH ADJUSTMENT.CHRYSLER ATTRIBUTES THIS PROBLEM TO AN INACCURATE SERVICE MANUAL PROCEDURE - SLIDING DOOR LATCH/LOCK CONTROL, REMOVAL AND INSTALLATION.CHRYSLER FURNISHED INFORMAT
... ION SHOWING THAT SIX OF ITS COMPLAINTS, AND TWO OF ODI'S, INVOLVED VEHICLES THAT HAD UNDERGONE PRIOR REPAIRS TO THE AFFECTED SLIDING DOOR.CHRYSLER HAS ADDRESSED THE PROBLEM BY ISSUING TWO TECHNICAL SERVICE BULLETINS.TSB 26-06-96, SERVICE MANUAL REVISIONS, WAS ISSUED IN JUNE 1996 AND INCLUDES A SERVICE REVISION (#81-370-6105A) CORRECTING SERVICE MANUAL SLIDING DOOR REPAIR PROCEDURES.TSB 23-39-96, SLIDING DOOR(S) DIFFICULT TO OPEN FROM THE OUTSIDE AND/OR INSIDE, WAS ISSUED JUNE 28, 1996.CHRYSLER IDENTIFIED THREE DESIGN CHANGES INVOLVING THE SUBJECT COMPONENTS: (1)SLIDING DOOR LATCH PAWL SPRING FORCE INCREASED FROM 5.4 NEWTONS TO 8.0 NEWTONS IN SEPTEMBER 1995 TO ENHANCE PAWL ROTATION RETURN TO NEUTRAL POSITION; (2)ADJUSTABLE SLIDING DOOR HINGE IMPLEMENTED IN NOVEMBER 1995 TO REDUCE VARIATION IN SLIDING DOOR FIT; AND(3)SLIDING DOOR STRIKER ATTACHMENT HOLES REVISED IN JANUARY 1996 TO ELIMINATE UP/DOWN ADJUSTMENT OF STRIKER TO IMPROVE INSTALLATION PROCESS AND REDUCE VARIABILITY OF ALIGNMENT BETWEEN LATCH AND STRIKER.AT PRESENT, ODI IS NOT AWARE OF ANY INCIDENTS INVOLVING VEHICLES BUILT IN OR AFTER JANUARY 1996.ODI HAS CONTINUED TO RECEIVE COMPLAINTS OF SLIDING DOORS OPENING WHILE THE VEHICLES ARE IN MOTION, INCLUDING VEHICLES WITH NO PRIOR SERVICE HISTORY TO THE AFFECTED SLIDING DOOR ASSEMBLY.OWNERS ALLEGE THAT THE DOORS OPEN ANYWHERE FROM A FEW INCHES TO FULLY OPEN, AT SPEEDS RANGING FROM 15 TO 60 MPH.ODI HAS ALSO RECEIVED NUMBEROUS COMPLAINTS ALLEGING DIFFICULTY IN LATCHING THE SUBJECT SLIDING DOORS AND/OR DIFFICULTY IN OPENING ONE OR BOTH SLIDING DOORS.Read more
PE — Closed
— Model Year: 1996
FUEL LEAKEAGE FROM ROLLOVER VALVE
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