2011 CHEVROLET SILVERADO 2500

8 recalls — 50 complaints

21V054000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
1,778,128 vehicles affected
21V054000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
1,778,128 vehicles affected
21V054000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL vehicles originally sold, or ever registered, in the states of AL, CA, FL, GA, HI, LA, MS, SC, TX, PR, AS, GU, the MP, and VI or "Zone A." Additionally GM is recalling certain 2011-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, Yukon XL and 2011-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AZ, AR, DE, DC, IL, IN, KS, KY, MD, MO, NE, NV, NJ, NM, NC, OH, OK, PA, TN, VA, and WV or "Zone B." Additionally, GM is recalling certain 2010-2014 Cadillac Escalade, Escalade ESV, Chevrolet Silverado 2500, Silverado 3500, Suburban, Tahoe, GMC Sierra 2500, Sierra 3500, Yukon, and Yukon XL and 2010-2013 Cadillac Escalade EXT, Chevrolet Avalanche, Silverado 1500, and GMC Sierra 1500 vehicles originally sold, or ever registered, in the states of AK, CO, CT, ID, IA, ME, MA, MI, MN, MT, NH, NY, ND, OR, RI, SD, UT, VT, WA, WI, and WY or "Zone C." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 25, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed to 40 VIN owners on May 11, 2021. A second owner notification letter was mailed to all other owners on January 24, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328800.
1,778,128 vehicles affected
21V050000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
2,641,272 vehicles affected
21V050000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
2,641,272 vehicles affected
21V050000 Feb 5, 2021
AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE
General Motors, LLC (GM) is recalling certain 2007-2011 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL, and 2009-2011 Chevrolet Silverado 2500, Silverado 3500, GMC Sierra 2500 and Sierra 3500 vehicles originally sold, or ever registered, in the states of Alabama, California, Florida, Georgia, Hawaii, Louisiana, Mississippi, South Carolina, Texas, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands (Saipan), and the U.S. Virgin Islands or "Zone A." Additionally, GM is recalling certain 2007-2008 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado 1500, Suburban, Tahoe, GMC Sierra 1500, Yukon, Yukon XL vehicles originally sold, or ever registered, in the states of Arizona, Arkansas, Delaware, District of Columbia, Illinois, Indiana, Kansas, Kentucky, Maryland, Missouri, Nebraska, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Virginia, and West Virginia or "Zone B." These vehicles are equipped with non-desiccated passenger frontal inflators containing phase-stabilized ammonium nitrate (PSAN) propellant. These inflators may explode due to propellant degradation occurring after long-term exposure to high absolute humidity, high temperatures, and high temperature cycling.
Remedy: GM will notify owners, and dealers will replace the front passenger air bag inflator with an alternate one, free of charge. Interim letters notifying owners of the safety risk were mailed on February 22, 2021. Second notification letters will be mailed once the remedy is available. Owner notification letters were mailed on March 1, 2021. Owners may contact Chevrolet customer service at 1-800-222-1020; Cadillac customer service at 1-800-458-8006; and GMC customer service at 1-800-462-8782. GM's number for this recall is N212328760.
2,641,272 vehicles affected
18V267000 Apr 26, 2018
EQUIPMENT
General Motors LLC (GM) is recalling certain 2009-2014 Chevrolet Silverado HD and GMC Sierra HD, 2009 GMC Topkick 5000, 6000, 7000 and 8000 Series and Isuzu F Series, and 2009-2018 Chevrolet Express, and GMC Savana vehicles, equipped with certain Plastic-Handle Fire Extinguishers or Push Button 'Pindicator' Fire Extinguishers. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Remedy: GM will notify owners, instructing them to contact Kidde to get a replacement fire extinguisher, free of charge. The recall began June 11, 2018. Owners may contact Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Isuzu customer service at 1-866-441-9638. GM's number for this recall is 18146.
6,154 vehicles affected
14V407000 Jul 2, 2014
ELECTRICAL SYSTEM
General Motors LLC (GM) is recalling certain model year 2007-2011 Chevrolet Silverado HD 2500/3500 trucks manufactured January 18, 2007, to June 22, 2011, and GMC Sierra HD 2500/3500 trucks manufactured January 22, 2007, to June 21, 2011, and equipped with an auxiliary battery. Owners may unknowingly draw too much current through the vehicle's trailer harness resulting in the melting of fusible link for the auxiliary battery.
Remedy: GM will notify owners and dealers will replace the jumper harness with one that includes a 40 amp inline fuse, and provide the owner with supplemental Owner Manual information, free of charge. The recall began on August 29, 2014. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-800-462-8782. GM's number for this recall is 14260.
9,371 vehicles affected
UNKNOWN OR OTHER May 8, 2025
as mentioned by many customers the dash on the vehicles crack and GM refuses to pay for repairs. Now there is a Airbag recall that needs to be completed and I am told by dealer that the dash will crack more and get worse during the repair and they are not responsible for the damage. This is unacceptable and unsafe as it is costing me and consumers more money for a defective product.
AIR BAGS May 8, 2025
as mentioned by many customers the dash on the vehicles crack and GM refuses to pay for repairs. Now there is a Airbag recall that needs to be completed and I am told by dealer that the dash will crack more and get worse during the repair and they are not responsible for the damage. This is unacceptable and unsafe as it is costing me and consumers more money for a defective product.
FUEL/PROPULSION SYSTEM Jan 6, 2025
Engine suddenly stopped running while driving and could not be restarted. It was towed to a local diesel repair shop. Diagnostics showed a catastrophic failure of the high pressure fuel pump which polluted the complete fuel system with metal.
AIR BAGS Jul 25, 2024
The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
STRUCTURE Jul 12, 2024
The contact owns a 2011 Chevrolet Silverado 2500. The contact stated while performing a routine inspection of the vehicle, the contact became aware that the entire subframe was severely rusted. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 110,000.
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF) Jun 11, 2024
Reduction tank makes truck only go 55 when the tank is full causing truck to not go flow of traffic there is a recall 11001 but gm dealer will not repair and knew about this and still sold the truck without tell customer about this
FUEL SYSTEM, DIESEL:DELIVERY Jan 1, 2024
With all the known issues involving the failing CP4 fuel pumps out in the field, why hasn't there been a nationwide recall on this issue? We're being proactive in getting our LML repaired to save our engine. We want our costs reimbursed. This isn't a "small" matter. It's freakin' huge.
POWER TRAIN Sep 2, 2023
The transmission control module (TCM) began acting erratic. At times the transmission will not shift but several times it has gone into park( with no warning) when slowing down causing the wheels to lock and the truck skids to a stop. I was nearly in 2 accidents when this happened. Both time I was hauling a load and caused the traffic behind me have to swerve to not run into me. In looking into the issue I found that in 2011 GM had put out a shop notice that they had a known problem with the TCM and they thought it might be caused by a non-OEM fan belt causing electrical discharge that might impact the TCM. A second shop notice from GM stated that the issue was due to heat and since they has mounted the unit on the fan shroud it should be moved. But none of the shops I went to knew about these shop notices from GM. Thousands of TCMS have failed but no recall. GM has now greatly reduced production of replacement modules and the cost of a new TCM has gone from $400 to $5000 ( Plus programing ) and a long wait time to get one. You can get one refurbished for $1200.
POWER TRAIN Aug 21, 2023
It is a transmission control module wear a lobster transmission into a Garin. Will not let you speed up or speed down and it is unsafe and GM IS making us pay for the bill. The contact stated transmission control module all across the country on back order, you cannot get a dealer to get you one within six months GM should have to do something about this.
ELECTRICAL SYSTEM Aug 21, 2023
It is a transmission control module wear a lobster transmission into a Garin. Will not let you speed up or speed down and it is unsafe and GM IS making us pay for the bill. The contact stated transmission control module all across the country on back order, you cannot get a dealer to get you one within six months GM should have to do something about this.
VEHICLE SPEED CONTROL Aug 21, 2023
It is a transmission control module wear a lobster transmission into a Garin. Will not let you speed up or speed down and it is unsafe and GM IS making us pay for the bill. The contact stated transmission control module all across the country on back order, you cannot get a dealer to get you one within six months GM should have to do something about this.
POWER TRAIN Apr 27, 2023
The vehicle started to shift on its own mostly between the upper gears even though terrain or load had not changed. At slower speeds the vehicle started to automatically shift into park and lock up the wheels. This caused a very serious risk of injury to me and the people behind me when it would lock up. After stopping the vehicle sometimes does not move when in drive. There are no warning lights Took it to a shop and they checked it over. I was informed that there is a known issue with the electronic transmission control unit (TCM) for the Allison Transmission. The issue is with the location of the TCM. GM has developed a new unit to replace the original TCM that is engineered to no be affected by this. But due to the demand GM has a back order on the new TCM. The cost to get a TCM has risen from $800 dollars to $5000 dollars if you can find one.
ELECTRICAL SYSTEM Apr 8, 2023
GM is aware of a known failure in their Transmission Control Modules. My part number is 24256670. My truck has 87,000 miles on it and not drivable due to this failed electronic component. There are thousands of people just like me experiencing this issue. Check engine light illuminates once unit gets hot. Multiple codes will display at this time. This happened at a stop light, causing traffic jam and congestion, unnecessary safety infringement on all i affected.
POWER TRAIN Nov 24, 2022
My truck has been at a dealership since May 31st , 2022. It needs a TCM. While researching , plus calling aftermarket parts suppliers(Auto zone and others) , and also calling auto recycling/salvages yards , there are Zero TCM's available unless you get lucky at a auto salvage yard minutes after a wrecked truck shows up. There is a huge issue with the TCM's failing on these 10 year old trucks , and GM refuses to allow their supplier to make replacement TCM's. I have lost the use of my truck for almost 6 months at this point. I would also like to know how many other customers are waiting for a TCM.
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) Oct 5, 2022
The contact owns a 2011 Chevrolet Silverado 2500. The contact stated that while his wife was driving at an undisclosed speed, she made a mid-left turn and heard a low sound coming from the engine. The contact then stated that as his wife depressed the accelerator pedal, the engine revved but the vehicle failed to respond. The service stabilitrak, ABS, and check engine warning lights illuminated. The vehicle was towed to an independent mechanic where it was diagnosed that the transmission control module needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and the contact was informed that the parts to do the repair were on back order. The manufacture was notified of the failure and the contact was provided a case number but no further assistance was provided. The failure mileage was approximately 61,000.
AIR BAGS Aug 25, 2022
Takata recall. The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags) and the vehicle was taken to the dealer for recall repair. However, after damaging the passenger's side dashboard where the front passenger's side air bag was located, the dealer informed the contact that they had ordered the wrong part and he should bring the vehicle back another time for the recall repair. Additionally, the dealer informed the contact that the dashboard would be replaced. The contact stated upon taking the vehicle back to the dealer for recall repair, the dealer stated that the recall repair would not be completed unless he signed a waiver certifying that they were not liable for damage to the dashboard. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue but provided no assistance. The failure mileage was approximately 161,000. Parts distribution disconnect.
ELECTRICAL SYSTEM Dec 29, 2021
Fuel pump fuse socket has melted in addition to fuse being blown. Fuel pump had been replaced twice with OEM fuel pump. Entire fuse box must be replaced. Occasionally, a no start condition can be traced to fuse contacts losing conductivity which can be resolved by removing them reinstalling fuse. Has potential of causing electrical fire
FUEL/PROPULSION SYSTEM Dec 29, 2021
Fuel pump fuse socket has melted in addition to fuse being blown. Fuel pump had been replaced twice with OEM fuel pump. Entire fuse box must be replaced. Occasionally, a no start condition can be traced to fuse contacts losing conductivity which can be resolved by removing them reinstalling fuse. Has potential of causing electrical fire
AIR BAGS Sep 25, 2021
Vehicle had a recall for airbag. After the vehicle was taken for the recall the dashboard is cracked. This dashboard issue needs to be fixed. It's outrageous if GM is not held accountable.
ENGINE Sep 14, 2021
The contact owns a 2011 Chevrolet Silverado 2500. The contact stated while driving 45 MPH, the vehicle shut-off with the check engine warning light illuminated. The contact was able to pull over and restart the vehicle; however, the failure persisted. The dealer was notified of the failure and the contact was able to drive the vehicle to the dealer; however, the vehicle was not yet diagnosed. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 203,000.
AIR BAGS Jul 28, 2021
Takata recall. The contact owns a 2011 Chevrolet Silverado 2500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.
AIR BAGS Mar 31, 2021
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 21V050000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE VEHICLE WAS TAKEN TO LAWRENCE HALL CHEVROLET BUICK GMC (2120 COMMERCIAL AVE, ANSON, TX 79501) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
AIR BAGS Mar 6, 2021
I HAVE HAD 2 SAFETY RECALL NOTICES ON THE PASSENGER AIR BAGS, THAT COULD BE FATAL. 1ST WAS IN 2016, 2ND 2021. LAST ONE STILL SAYS PARTS NOT AVAILABLE. SHOULDN'T DISABLE THE PASSENGER AIRBAG OR FIX IT?
FUEL SYSTEM, GASOLINE Feb 9, 2021
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING 65 MPH AND TOWING A 36 FEET LONG CAMPER, THE MESSAGES INDICATING A FUEL SYSTEM FAILURE WAS DISPLAYED BEFORE THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TOWED TO THE LOCAL DEALER SOLOMON CHEVROLET LOCATED AT 4886 MONTGOMERY HWY, DOTHAN, AL 36303 WHO DIAGNOSED THAT THE FUEL SYSTEM WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS THEN TOWED TO AN INDEPENDENT MECHANIC WHO REPLACED THE FUEL SYSTEM WHICH INCLUDED THE INSTALLATION OF A CP3 PUMP INJECTOR AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 99,779.*DT
AIR BAGS Nov 24, 2020
MANUFACTURER RECALL NUMBER2049151 NHTSA RECALL NUMBER16V381 BEEN WAITING FOR YEARS TO FIX THIS MY DASHBOARD IS CRACKING I'M VERY ANGRY CAUSE I TAKE CARE MY TRUCK A LOT AND GM CAN'T FIX IT I TOOK MY TRUCK SEVERAL TIME TO THE DEALERSHIP DIDN'T HELP THEY JUST TOLD ME IS NOTHING THEY CAN DO ONE TOLD ME TRADE MY TRUCK FOR A NEW ONE IS NOT THE WAY TO SELL NEW CARS
AIR BAGS Nov 9, 2020
4TH COMPLAINT ON THIS RECALL, STILL NO REMEDY FOR THIS BUT GM HAS MADE 10 MORE YEARS OF TRUCKS AND SELL REPLACEMENT AIR BAGS FOR THIS MODEL, NOT A GOOD SAFETY RECALL IF THEY ARE WAITING FOR SOMEONE TO DIE BEFORE DECIDING THIS VEHICLE IS TRULY AFFECTED BY THE AIRBAG THEY INSTALLED. WILL NEVER BUY ANOTHER GM VEHICLE AGAIN. STILL NO RESPONSE FROM LAST COMPLAINT. NHTSA SHOULD BE DEFUNDED.
UNKNOWN OR OTHER Oct 28, 2020
POOR QUALITY, SHARP PIECES OF BROKEN DASH AROUND PASSENGER AIRBAG. CRACK EXTENDS TO RADIO. CHEAP PLASTIC PARTS SHAME ON GM FOR NOT RECALLING THIS. MY 09 F-150 HAS NO CRACKS OR POOR QC. THIS TRUCK IS NOT SAFE IN THE EVENT OF A COLLISION ANYONE DRIVING IT SHOULD WEAR OSHA RATED SAFETY GLASSES.
1 injured
AIR BAGS Oct 16, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION REGARDING NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE LOCAL DEALER WAS NOT NOTIFIED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
UNKNOWN OR OTHER Sep 25, 2020
I STARTED MY 2011 CHEVY SILVERADO 2500 6.6L DIESEL AND MY DEF AND CHECK ENGINE LIGHT CAME ON THE DASH TELLING ME TO CHECK OWNERS MANUAL NOW. I PLUGGED IN MY CODE READER TO THE VEHICLE AND IT GAVE ME A CODE READING 'P20B9 REDUCTANT HEATER A CONTROL CIRCUIT OPEN'. FROM WHAT I COULD RESEARCH ONLINE THIS SEEMS TO BE A VERY COMMON ISSUE IN THESE LML DIESEL TRUCKS WITH THE DEF SYSTEM.
FUEL/PROPULSION SYSTEM Aug 16, 2020
WHILE DRIVING IN EXCESS OF 55 MPH ON I 95, MY 2011 CHEVROLET SILVERADO 2500 STALLED WITHOUT WARNING WHILE I WAS IN THE FAR LEFT PASSING LANE. NO POWER STEERING OR POWER BRAKES MADE IT EXTREMELY DIFFICULT TO CONTROL WHILE MOVING THROUGH 4 LANES OF TRAFFIC TO GET TO THE SHOULDER. I WAS UNABLE TO RESTART THE VEHICLE AND HAD TO HAVE IT TOWED TO A GARAGE. I WAS INFORMED THE CP4 FUEL INJECTION PUMP HAD FAILED AND REPAIRS WILL BE IN EXCESS OF $8,000 BECAUSE THE ENTIRE FUEL DELIVERY SYSTEM WAS CONTAMINATED AND NEEDS TO BE REPLACED.
AIR BAGS Jul 2, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. ALL AMERICAN CHEVROLET OF KILLEEN (1802 E. CENTRAL TEXAS EXPY, KILLEEN, TX 76541) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *JS
AIR BAGS May 18, 2020
GM IS SAYING THERE IS NO REMEDY YET, BUT THEY ARE SELLING REPLACEMENT AIR BAGS UNDER PART # 22744316. SO IS THERE NOT REMEDY OR DO THEY NOT WANT TO COVER THEIR RECALL. WHEN YOU PAY 50K FOR A VEHICLE YOU EXPECT THE MANUFACTURER TO STAND BEHIND IT. SAYING THE VEHICLE IS SAFE DOES NOT MAKE ME COMFORTABLE IF I WAS TO HAVE AN ACCIDENT THAT WOULD CAUSE AIRBAG TO GO OFF. LET ALONG IF SOMEONE WAS TO DIE FROM THE AIRBAG. WHAT GOOD IS NHTSA IF YOU DON'T ENFORCE THE RECALLS, YOU CANNOT LET THE MANUFACTURER DECIDE THAT ANY OF THE VEHICLES AFFECTED BY THE RECALL ARE SAFE. I WILL NOT BE BUYING ANOTHER GM VEHICLE IF THIS IS NOT TAKEN CARE OF PROPERLY. *TR
FUEL SYSTEM, DIESEL Feb 12, 2020
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FUEL FILTER CLOGGED MESSAGE WAS DISPLAYED. THE CONTACT CHANGED THE FUEL FILTER. THE VEHICLE WAS TOWED TO A DENNY MENHOLT CHEVROLET BUICK GMC 1172 16TH ST, CODY, WY 82414 (307) 527-7101 WHERE IT WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP EXPLODED AND THAT METAL SHAVINGS WERE FOUND IN THE FUEL SYSTEM. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 123,658.
FUEL/PROPULSION SYSTEM Feb 3, 2020
I HAVE A 2011 CHEVY 2500. 6.6 TURBO DIESEL AT 136K MILES. MY DEF HEATER JUST WENT OUT AND MY DEALERSHIP SAID IT'S ONLY UNDER WARRANTY UNTIL 120K MILES. I'VE BEEN LOOKING ONLINE AND THERE'S A LOT OF 2011S THAT ARE HAVING THE SAME PROBLEM. SOMEONE NEEDS TO STEP UP AND BE RESPONSIBLE FOR THIS. IT'S COSTING ME $1200 TO FIX PLUS A DAY OFF WORK. I'M SELF EMPLOYED AND IF I SELL A FAULTY PRODUCT I'M REQUIRED TO REPLACE FOR FREE. G.M SHOULD BE DOING THE SAME.
ENGINE Feb 3, 2020
I HAVE A 2011 CHEVY 2500. 6.6 TURBO DIESEL AT 136K MILES. MY DEF HEATER JUST WENT OUT AND MY DEALERSHIP SAID IT'S ONLY UNDER WARRANTY UNTIL 120K MILES. I'VE BEEN LOOKING ONLINE AND THERE'S A LOT OF 2011S THAT ARE HAVING THE SAME PROBLEM. SOMEONE NEEDS TO STEP UP AND BE RESPONSIBLE FOR THIS. IT'S COSTING ME $1200 TO FIX PLUS A DAY OFF WORK. I'M SELF EMPLOYED AND IF I SELL A FAULTY PRODUCT I'M REQUIRED TO REPLACE FOR FREE. G.M SHOULD BE DOING THE SAME.
SEAT BELTS Dec 10, 2019
PURCHASED A VEHICLE FROM DAVE SMITH MOTORS ON OCT 7,2019 AND THE REAR SEAT BELTS DO T MATCH OR OPERATE AFTER BEING TOLD IT WENT THROUGH A 125 POINT INSPECTION AND ON THEIR SITE SAYS SEATBELTS ARE INSPECTED AND I HAVE UNOPERATIONAL SEAT BELTS WHICH IS A SAFTEY HAZARD ON THEIR PART AS THEY SOLD A VEHICLE WITH UNMATCHED AND OPERATIONAL SAFTEY BELTS.
UNKNOWN OR OTHER Nov 20, 2019
ON SATURDAY, NOVEMBER 16, 2019, I WAS ATTEMPTING TO EXIT MY VEHICLE WHEN I PULLED THE DOOR HANDLE ONLY TO HAVE IT BREAK OFF IN MY HAND. I WENT TO REACH TO SEE IF THERE WAS ANYTHING LEFT TO PULL TO OPEN THE DOOR ONLY TO FIND THE HANDLE HAD BROKEN OFF CLEANLY FROM THE MECHANISM, LEAVING NO OTHER WAY TO EXIT THE VEHICLE OTHER THAN ROLLING DOWN THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE THROUGH THE WINDOW OR BY SLIDING ALL THE WAY ACROSS THE VEHICLE TO EXIT THROUGH THE PASSENGER SIDE OF THE VEHICLE. IMMEDIATELY I THOUGHT THAT IF THIS HAD BEEN AN EMERGENCY, SUCH AS A FIRE OR WRECK, I WOULD PROBABLY NOT BE ABLE TO EXIT THE VEHICLE IN A SAFE AND TIMELY MANNER, RISKING FURTHER INJURY OR DEATH. I CALLED MY LOCAL CHEVROLET DEALERSHIP TO INQUIRE ABOUT A REPLACEMENT HANDLE & MECHANISM, ONLY TO BE TOLD THAT THIS IS A COMMON AND SYSTEMIC PROBLEM WITH MOST GM VEHICLES. I VIEW THIS AS A SAFETY CONCERN MORE THAN JUST A NORMAL MAINTENANCE OR REPAIR ISSUE, SIMILAR TO THE SAFETY CONCERN OF A COMMERCIAL AIRCRAFT'S DOOR NOT OPENING IN CASE OF AN EMERGENCY EXIT DURING AN ACCIDENT. GM, FORD, DODGE, AND ALL AUTOMOBILE MAKERS SHOULD ENSURE THAT A COMMON OR SYSTEMIC PROBLEM WITH A SAFETY ITEM, SUCH AS AN EXIT DOOR, SHOULD BE CORRECTED TO AVOID DANGEROUS CONDITIONS. THANK YOU.
STRUCTURE:BODY Nov 20, 2019
ON SATURDAY, NOVEMBER 16, 2019, I WAS ATTEMPTING TO EXIT MY VEHICLE WHEN I PULLED THE DOOR HANDLE ONLY TO HAVE IT BREAK OFF IN MY HAND. I WENT TO REACH TO SEE IF THERE WAS ANYTHING LEFT TO PULL TO OPEN THE DOOR ONLY TO FIND THE HANDLE HAD BROKEN OFF CLEANLY FROM THE MECHANISM, LEAVING NO OTHER WAY TO EXIT THE VEHICLE OTHER THAN ROLLING DOWN THE WINDOW AND OPENING THE DOOR FROM THE OUTSIDE THROUGH THE WINDOW OR BY SLIDING ALL THE WAY ACROSS THE VEHICLE TO EXIT THROUGH THE PASSENGER SIDE OF THE VEHICLE. IMMEDIATELY I THOUGHT THAT IF THIS HAD BEEN AN EMERGENCY, SUCH AS A FIRE OR WRECK, I WOULD PROBABLY NOT BE ABLE TO EXIT THE VEHICLE IN A SAFE AND TIMELY MANNER, RISKING FURTHER INJURY OR DEATH. I CALLED MY LOCAL CHEVROLET DEALERSHIP TO INQUIRE ABOUT A REPLACEMENT HANDLE & MECHANISM, ONLY TO BE TOLD THAT THIS IS A COMMON AND SYSTEMIC PROBLEM WITH MOST GM VEHICLES. I VIEW THIS AS A SAFETY CONCERN MORE THAN JUST A NORMAL MAINTENANCE OR REPAIR ISSUE, SIMILAR TO THE SAFETY CONCERN OF A COMMERCIAL AIRCRAFT'S DOOR NOT OPENING IN CASE OF AN EMERGENCY EXIT DURING AN ACCIDENT. GM, FORD, DODGE, AND ALL AUTOMOBILE MAKERS SHOULD ENSURE THAT A COMMON OR SYSTEMIC PROBLEM WITH A SAFETY ITEM, SUCH AS AN EXIT DOOR, SHOULD BE CORRECTED TO AVOID DANGEROUS CONDITIONS. THANK YOU.
FUEL/PROPULSION SYSTEM Sep 10, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND THEN TOWED TO BOMNIN CHEVROLET (8455 S DIXIE HWY, MIAMI, FL 33143). THE DEALER DIAGNOSED THAT THE CP4 FUEL PUMP FAILED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.
AIR BAGS Aug 27, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). AFTER CONTACTING AN UNKNOWN DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR Aug 26, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. WHILE DRIVING APPROXIMATELY 25 MPH, A LOUD EXPLOSION SUDDENLY OCCURRED AND THE PASSENGER SIDE EXTERIOR MIRROR DISLODGED FROM THE MIRROR ASSEMBLY. IN TURN, THE MIRROR ASSEMBLY DETACHED FROM THE VEHICLE. THE FAILURE OCCURRED WITHOUT WARNING OR AN IMPACT OCCURRING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
AIR BAGS Jul 23, 2019
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE SERVICE AIR BAG AND AIR BAG WARNING INDICATORS ILLUMINATED INTERMITTENTLY. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE MANUFACTURER WAS CONTACTED AND STATED THAT A THIRD PARTY ENGINEER ADVISED THAT THERE WAS NO FAILURE WITH THE AIR BAGS. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD LET HIM KNOW WHEN THE PART BECAME AVAILABLE. THE CONTACT SPOKE WITH THREE UNKNOWN DEALERS THAT STATED THE PART WAS NOT AVAILBLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
AIR BAGS Jul 3, 2019
TAKATA RECALL I WAS NOTIFIED IN JULY OF 2016 THAT A DEFECT WHICH RELATES TO MOTOR VEHICLE SAFETY EXISTS IN CERTAIN GM 2011 MODEL YEAR SILVERADOS. THE INFO I'M GETTING WHEN I SEARCH THE DATABASE FOR RECALLS IS AS FOLLOWS: RECALL STATUS: INCOMPLETE. REMEDY NOT YET AVAILABLE. GM IS WORKING QUICKLY TO FINALIZE THE NECESSARY REPAIR PROCEDURES AND/OR OBTAIN PARTS. YOU WILL BE NOTIFIED VIA WRITTEN COMMUNICATION WHEN THE REPAIR PROCEDURE OR PARTS ARE AVAILABLE. YOU CAN ALSO CHECK BACK AT THIS WEBSITE OR WITH YOUR PREFERRED CERTIFIED SERVICE DEALER. IT'S BEEN OVER THREE YEARS AND NOTHING HAS BEEN RESOLVED AND GM HAS NOT BEEN MADE TO RESOLVE THIS SAFETY ISSUE. FORTUNATELY, I HAVE NOT HAD AN ACCIDENT TO TEST THE SAFETY OF THE AIR BAGS. WHY HASN'T THE DEPARTMENT OF TRANSPORTATION FORCED GM TO DO SOMETHING ABOUT THIS POTENTIALLY DEADLY SITUATION?
FUEL/PROPULSION SYSTEM Apr 22, 2019
AN ARTICLE IN TRAILER LIFE (MAY, 2019) IDENTIFIED THAT THE BOSCH CP4.2 HIGH-PRESSURE FUEL-INJECTION PUMP IS SUBJECT TO CATASTROPHIC FAILURE. IT POINTS OUT THIS IS A COMMON FAILURE, A DESIGN ISSUE AND WILL COST MANY $1000'S TO REPAIR. IT HAS BEEN CALLED A "FATAL FLAW". IT SHOULD BE REPLACED WITH A UNIT THAT IS RELIABLE BY THE MANUFACTURER IF THIS IS A COMMON PROBLEM. MICHIGAN S&S MOTORSPORT STATES THIS IS A KNOWN PROBLEM AND IS COMMON TO 2011 TO 2016 DURAMAX DIESEL SILVERADOS USING THE BOSCH CP4.2 FUEL-INJECTION PUMP.
UNKNOWN OR OTHER Apr 3, 2019
I HAVE A 2011 2500HD WITH THE WELL KNOWN CRACK AT THE PASSENGER SIDE AIRBAG. I BELIEVE THAT THIS IS A SAFETY ISSUE. IF I WAS INVOLVED IN AN ACCIDENT PART OF THE FACT COULD BECOME PROJECTILES AND HURT SOMEONE IN THE THE VEHICLE.
AIR BAGS Jan 30, 2019
TAKATA RECALL. MY DEALER REFUSES TO REPLACE THE AIRBAG. PLEASE HELP GET THIS DANGEROUS AIRBAG REPLACED.
AIR BAGS Jan 14, 2019
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. CLASSIC CHEVROLET (1101 W. STATE HIGHWAY 114, GRAPEVINE, TX) STATED THAT THE PARTS NEEDED TO REPAIR THE DEFECT WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNKNOWN.
AIR BAGS Dec 21, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED RIVERSIDE CHEVROLET (4270 U S 231, WETUMPKA, AL 36092, (334) 472-0325) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT WAS PROVIDED A DOCUMENT STATING THAT THE VEHICLE WAS SAFE TO DRIVE. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
ELECTRONIC STABILITY CONTROL (ESC) Dec 21, 2018
TL* THE CONTACT OWNS A 2011 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT THE ELECTRONIC STABILITY CONTROL INDICATOR ILLUMINATED. THE LOCAL DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 125,000.
ENGINE Nov 12, 2018
I WAS TRAVELING TO WORK IN THE FAST LANE OF THE FREEWAY WHEN I HEARD A FAINT SQUEALING NOISE AND THE TRUCK SUDDENLY STARTED RUNNING ROUGH. I BEGAN CROSSING ALL 4 LANES AND BY THE TIME I MADE IT TO THE THE SLOW LANE THE TRUCK COMPLETELY DIED. I WAS ABLE TO SAFELY COAST OFF OF THE FREEWAY DUE TO MY QUICK REACTION AND LACK OF TRAFFIC AT THE TIME, BUT THE SITUATION WAS VERY DANGEROUS AND COULD HAVE BEEN MUCH MORE SO WITH HEAVIER TRAFFIC OR A LESS AWARE DRIVER. LATER DIAGNOSIS AT THE CHEVROLET DEALERSHIP TOLD ME THAT THE CP4 FUEL PUMP DISINTEGRATED INSIDE. AFTER SPEAKING WITH THE DIESEL TECHNICIAN AT THE DEALER I LEARNED THAT IT IS A VERY COMMON PROBLEM AND THE REPAIR COMES WITH A $10,000 PRICE TAG. I WAS ALSO VERY SURPRISED THAT THERE HAS NEVER BEEN A RECALL FOR THIS PROBLEM AND GM CONTINUED TO USE THEM UNTIL 2017...7 YEARS! MY TRUCK IS A 2011 WITH ONLY 54K MILES, AND THEY JUST FIXED A 2017 WITH ONLY 7K MILES! I HAVE SINCE DONE A LOT OF RESEARCH FINDING HUNDREDS OF LOW MILEAGE GM DURAMAX DIESEL BETWEEN 2011-2017 WITH THE EXACT SAME FAILURE. I WAS ABLE TO GET THE BOTTOM OF THE FAILURE ITSELF AND I FOUND THE FOLLOWING...THE BOSCH CP4 FUEL PUMPS THAT WERE USED IN THESE TRUCKS (ALSO FOUND IN LATE FORD AND VW DIESELS) ARE MADE IN EUROPE TO DIFFERENT SPECIFICATIONS. THE PUMPS RELY ON LUBRICANT FOUND IN DIESEL #1 TO OPERATE SMOOTHLY AND LAST A LONG TIME. HERE IN THE U.S. WE ONLY HAVE DIESEL #2 WHICH LACKS THAT LUBRICANT AND CAUSES THE INTERNAL PARTS OF THE PUMP TO DISINTEGRATE SENDING METAL SHAVINGS THROUGHOUT THE ENTIRE FUEL SYSTEM. THIS IS WHY THE REPAIR AVERAGES $10,000 ACROSS THE COUNTRY, THE ENTIRE FUEL SYSTEM BECOMES CONTAMINATED AND HAS TO BE REPLACED. I CONTACTED GM AND THEY DON'T BELIEVE THIS IS A SAFETY ISSUE. A VEHICLE SUDDENLY DIEING WITH SECONDS NOTICE ON THE FREEWAY IS CERTAINLY A SAFETY ISSUE IN MY EYES. ESPECIALLY WHEN IT'S A COMMON FAILURE THAT CAN BE PREVENTED.