2012 CHEVROLET IMPALA

3 recalls, 422 complaints - 1,945 TSBs - 4/5 safety rating

ELECTRICAL SYSTEM:IGNITION

Defect Description

This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certai... Read more

Consequence

If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.

Remedy

GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadil... Read more

3,141,731 vehicles affected

Manufacturer: General Motors LLC

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

Defect Description

General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.

Consequence

A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.

Remedy

GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.

36,413 vehicles affected

Manufacturer: GENERAL MOTORS LLC

STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS

Defect Description

GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATAL... Read more

Consequence

POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.

Remedy

GM DEALERS WILL INSPECT TO ENSURE THAT THE UPPER POWER STEERING HOSE IS ROUTED CORRECTLY AND MAKE THE NECESSARY REPAIRS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 5, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.

10,344 vehicles affected

Manufacturer: GENERAL MOTORS LLC

Complaint Statistics

422 total complaints 41 crashes 6 fires 29 injuries

Top Reported Components

Component	Complaints
ELECTRICAL SYSTEM	56
ELECTRONIC STABILITY CONTROL (ESC)	54
STEERING	47
ENGINE	43
SERVICE BRAKES	33
POWER TRAIN	27
AIR BAGS	20
UNKNOWN OR OTHER	19
SUSPENSION	19
WHEELS	18

Incident date: Mar 1, 2025

After a drive, shut it off, walk back to car within 2 minutes, car wont start. It cranked but failed. Never happen in cold start, but always after a drive. Happen about 8times in 9,000 miles and is more and more frequent now.

Incident date: Feb 10, 2026

My honda prologue has just hit the 4000 miles I've own this car for 6 days only driven it for 200 miles and the cv joint is going out it clicks when I turn sharp right and when I reverse.

Incident date: Sep 20, 2025

My 2019 Honda pilot randomly started showing all these errors at once: LKAS, Collision Mitigation Problem, road departure mitigation system problem, auto highbeam problem, adaptive cruise control problem. After speaking with the Honda dealership, they said this is a chronic problem with 2018 to ne... Read more

Incident date: Sep 20, 2025

Incident date: Jul 21, 2023

While driving on a freeway, going over 40mph if I hit a bump or do not grip to my steering wheel very very tight the steering wheel gets wobbly, and starts shaking violently for a long period of time until I slow back down to under 30mph. Luckily traffic wasn’t too bad and I was able to safely do ... Read more

Incident date: May 10, 2024

Vehicle is a 2017 RAM 3.0L ECO-DIESEL. Vehicle's electronic throttle control service light came on. Vehicle was taken to dealership for diagnostic. Safety recall 66A/NHTSA 23V-411 was performed for software. Transmission was diagnosed with a bad Tone Wheel (RAM recall X94-Warranty Extension. Applies... Read more

Incident date: May 10, 2024

I purchased this vehicle not quite a year ago. After about 3 months while turning I noticed a knocking sound coming from the left front of the vehicle while turning. When I was able I took the vehicle back to dealer who stated it was the rack and pinion. I was told by a local mechanic if not repaire... Read more

Incident date: Jan 8, 2024

"Service ABS System" came on dash after normal braking entering a intersection. Truck pulsated and didnt allow brakes to be applied as I entered the intersection. No collision. ABS warning continues to come on

Incident date: Jan 8, 2024

Oil consumption excessive. I've been doing my monthly and annual maintenance engine ticks. I've added oil every 2 weeks every 200 miles.

Incident date: Jan 8, 2024

I have a 2018 Explorer that may be involved in the Ford recall for the windshield trimpieces that may come loose. I may not have that issue but I have an issue with trim pieces separating from both the drivers and front passenger doors.

Incident date: Oct 28, 2023

Continued failure of hydraulic control unit (HCU) and Anti-lock brake system (ABS) module causing fluctuations in brakes at times (have to press harder on brakes) and lights go on and off, sometimes staying on for lengthy periods (usually on highway) or while driving and disables the cruise control.... Read more

Incident date: Jun 26, 2023

Camshaft lobe failure one of the shops in my area said they believe there is a recall?

Incident date: Apr 11, 2023

The fuse box under the back seat has been having issues of burning for the fuel pump relay. It then in turn shorts out the fuse box which keeps needing to be replaced. This is a safety issue as it it catch fire under the back seat.

Incident date: Jun 26, 2023

We purchased a 2018 RAV 4 from a DCH Toyota Dealership in Freehold on March 16,2023. In the beginning of June 2023, we saw a message on the dashboard indicating TRAC off and AWD malfunction 2wd mode. the mechanic that we took it too to do a diagnostic to let us know what this message means says ther... Read more

Incident date: May 21, 2023

When truck is in cruise control on with driver assist on, if I run off side of road and go over the ridges on the side that alert driver my ABS light comes on saying my driver assist and my cruise control can no longer be used and my ABS breaking system requires a mechanic. If I reset my system all ... Read more

Incident date: May 21, 2023

My check engine light came on it was cylinder 2 misfire. Sputtering and stalling in traffic. Slow to excelarate, started losing coolant and blowing white smoke on start up. Stuck in traffic. Then the turbo blew out. Replaced turbo, replaced spark plugs replaced edition coil. Still cylinder 2 misfire... Read more

Incident date: Jan 1, 2023

While driving down a dirt highway in rainy conditions the mud built up under the fender quickly and locked up the front wheel throwing me from the bike. In the attached photos you can see the pivot point at which the mud stressed the fender and caused it to break, in the video you can the point at w... Read more

Crash

Incident date: Jan 1, 2023

Riding at a constant speed in either 3rd or 4th gear, approx. 30-40mph. Was preparing to make a left turn in the left turn lane so began decelerating by downshifting through all gears until reaching neutral. Once I got to neutral, the engine stalled within 1 or 2 seconds later. Light braking was bei... Read more

Incident date: Jun 14, 2021

I just started my drive and my car seems to have rebooted while I was driving. The whole ordeal only lasted a few seconds. Things I noticed: 1) The steering locked (Guessing the electronic controls were down) 2) A few telltales were triggered and then the instrument cluster went blank 3) A the same ... Read more

Incident date: Jan 5, 2023

ON 1/10/23 I VISITED DISCOUNT TIRE AT 520PM MY DRIVER SIDE REAR TIRE HAS HAD A SLOW LEAK FOR 2 DAYS SO I WAS GETTING THE TIRE CHECKED OUT. THE TECH CALLED ME OVER AND SHOWED ME A CRACK ON RIM HE SPRAYED WITH SOAPY WATER AND IT BUBBLED HE SAID YOUR TIRE IS FINE THE LEAK IS COMING FROM YOUR CRACKED W... Read more

Incident date: Jul 1, 2022

I purchased the vehicle used. Four months after I purchased it the traction control, stabilitrak and reduced engine power light came on. I took it to a certified mechanic, he said the code came back as a faulty battery. He replaced the battery and said everything should be fine. Less than 4 hour... Read more

Incident date: May 20, 2016

I have a 2012 impala that I have had since 2015 and a little while after I got it the engine light came on and it said it was the fuel pump control module requested Mil illumination and evaporated emissions systems leak detected (large leak) and at times the gas tank sparys back at up if you don't l... Read more

Incident date: May 20, 2016

Incident date: Feb 3, 2022

When making left turns the car will make a loud grinding noise and will stop momentarily; it says it is due to the traction control on the dash. It is extremely unsafe when making a turn while a car is coming and there's nothing you can do. Also while making left hand turns the wheel will sometimes ... Read more

Incident date: Feb 3, 2022

Incident date: Jan 2, 2022

Both front seat belts sometimes do not click when buckling up. Sometimes you have to reinsert the metal end into the buckle several times to get it to "click". If it doesn't click you can pull on the strap and it will come out causing a safety issue.

Incident date: Jun 3, 2020

The front wheel hub assembly fails after numerous replacements. The after-market parts do not resolve the problem. Thw assembly girnds and hesitates on right turns during acceleration. This causes hesitation and an unsafe manner when making turns, suddenly, or moving away from emergency vehicles.... Read more

Incident date: Dec 9, 2021

Passenger dim headlight keeps going out causing a unsafe issue. The plug gets hot and is damaged.A service bulletin was put out on this issue in 2014 so gm has known that this was a problem for a long time. I read several complaints on this issue and can't understand why a recall has not been issue... Read more

Incident date: May 9, 2021

The car has been in the shop twice within 6 months having it. It was towed twice, once for transmission issues and having no power to it at all then it back in the shop for warning lights. I also had it in the shop for about an hour to have a new tire put on it after loosing air. It had to be towed ... Read more

Incident date: May 9, 2021

Incident date: Oct 17, 2019

The contact owns a 2012 Chevrolet Impala. The contact stated that two days after purchasing the vehicle and driving at an undisclosed speed, he heard an abnormal clicking sound coming from the dashboard. There were no warning lights illuminated. The vehicle was taken to the dealer who diagnosed that... Read more

Incident date: Apr 15, 2021

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED WHILE DRIVING AT 15 MPH, THE VEHICLE STALLED CAUSING THE STEERING TO LOCK AND THE BRAKES TO FAIL. AS A RESULT, THE VEHICLE CRASHED INTO STREET SIGN CAUSING THE VEHICLE TO FALL INTO A DITCH. THE CONTACT STATED THE ABS AND CHECK ENGINE ... Read more

Crash

Incident date: Apr 15, 2021

Crash

Incident date: Apr 15, 2021

Crash

Incident date: Mar 12, 2021

MY CAR'S ENGINE ALWAYS FEELS LIKE IT'S DRAGGING IN THE FRONT AND SOUNDS REALLY REALLY BAD LIKE IT'S ABOUT TO EXPLODE OR SOMETHING IT MAKES A LOT OF NOISE AND TICKING SOUND AS WELL WHEN I'M DRIVING

Incident date: Mar 12, 2021

MY CAR'S ENGINE ALWAYS FEELS LIKE IT'S DRAGGING IN THE FRONT AND SOUNDS REALLY REALLY BAD LIKE IT'S ABOUT TO EXPLODE OR SOMETHING IT MAKES A LOT OF NOISE AND TICKING SOUND AS WELL WHEN I'M DRIVING

Incident date: Mar 12, 2021

MY CAR'S ENGINE ALWAYS FEELS LIKE IT'S DRAGGING IN THE FRONT AND SOUNDS REALLY REALLY BAD LIKE IT'S ABOUT TO EXPLODE OR SOMETHING IT MAKES A LOT OF NOISE AND TICKING SOUND AS WELL WHEN I'M DRIVING

Incident date: Jan 31, 2021

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE HIS SON WAS DRIVING 25 MPH, THE STEERING WHEEL WAS UNCONTROLLABLE CAUSING THE VEHICLE TO CRASH INTO THE CURB. THE DRIVER NOTICED THAT THE LOWER CONTROL ARM HAD FRACTURED. THE VEHICLE WAS DRIVEN TO THE DRIVER'S RESIDENCE. THE... Read more

Crash

Incident date: Jan 25, 2012

I HAVE HAD TO REPLACE PINS ON WIPER ARMS TWICE IN ABOUT 6 MONTHS SINCE I BOUGHT THE CAR. IS THERE A RECALL ON THESE WIPER ARMS?

Incident date: Oct 1, 2020

JUST BOUGHT CAR HAVEN'T HAD ANY RECALL MAINTENANCE CHECKED BY VIN

Incident date: Oct 1, 2020

JUST BOUGHT CAR HAVEN'T HAD ANY RECALL MAINTENANCE CHECKED BY VIN

Incident date: May 8, 2019

ALL MY LIGHTS INSIDE AND OUTSIDE FLICKER. ALSO PANEL LIGHTS DOOR LIGHTS OVERHEAD LIGHTS MAP LIGHTS.

Incident date: Sep 1, 2020

THE REAR IMPACT BAR ON MY 2012 IMPALA IS ROTTED OUT, NOT JUST RUSTED, ROTTED. IT OFFERS NO PROTECTION IN A REAR END COLLISION. I BOUGHT THE CAR NEW AND THE REST OF THE CAR IS STILL PRETTY CLEAN WITH VERY MINOR RUST IN THE BODY SEAMS.

Incident date: Jan 1, 2016

THE DOOR BLEND ACTUATORS GO OUT CONSTANTLY. THE CAR HAS THREE OF THEM. WHEN THEY GO BAD, THERE IS A LOUD CLICKING OR KNOCKING SOUND BEHIND THE DASHBOARD AND THE AIR CONDITIONER AND HEATER STOP WORKING. IF IT'S COLD, IT BLOWS COLD AIR AND IF IT'S HOT IT BLOWS HOT AIR. I HAVE REPLACED AT LEAST 20 ... Read more

Incident date: Aug 1, 2020

TRACTION CONTROL AND STABLITRAK LIGHTS COME ON. GRINDING SOUND AND HESITATION BEFORE MOVING IN REVERSE, GOING STRAIGHT AND TURNING. THE HESTIATION KEEPS THE CAR FROM MOVING. CAN TURN OFF AND FIX THIS ISSUE FOR A SHORT BIT OF TIME WITH THE BOTTOM ON THE DASH. AFTER A WHILE TURNING IT OFF DOESN'T HELP... Read more

Incident date: Jul 13, 2019

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THERE WAS AN ABNORMALLY LOUD SOUND COMING FROM BEHIND THE DASHBOARD. THE VEHICLE WAS DIAGNOSED BY AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE AIR CONTROL MOTOR WAS DEFECTIVE AND NEEDED... Read more

Incident date: Jul 13, 2019

Incident date: Jul 7, 2020

I HAVE A 2012 CHEVY IMPALA, THE TRACTION SERVICE CONTROL AND ABS/STABILITRACK KEEPS GIVING ME ISSUES. I HAVE A GRINDING NOISE, DECREASED POWER AND CAR WILL NEARLY STOP ON YOU FROM TIME TO TIME, PARTICULARLY WHEN TURNING. TAKEN TO DEALERSHIP, MORE THAN ONE, THEY KEEP TELLING ME THE HARNESS ATTACH TO ... Read more

Showing 50 of 422 complaints.

NHTSA Safety Ratings, 2012 CHEVROLET IMPALA

2012 Chevrolet Impala 4 DR FWD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	5 / 5 ★★★★★
Frontal Crash, Passenger	4 / 5 ★★★★☆
Side Crash	4 / 5 ★★★★☆
Side Crash, Driver	2 / 5 ★★☆☆☆
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	11.3%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	No
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

EPA Fuel Economy, 2012 CHEVROLET IMPALA

Trim / Engine	City MPG	Highway MPG	Combined MPG	Fuel Type	Annual Fuel Cost
3.6L 6-cyl, Automatic 6-spd (Front-Wheel Drive)	18.0	29.0	22.0	Regular	$2,850
3.6L 6-cyl, Automatic 6-spd (Front-Wheel Drive)	18.0	29.0	22.0	Gasoline or E85	$2,850

CO2 Emissions: -1.0 g/mile (Large Cars)

Source: U.S. Environmental Protection Agency (EPA). Actual fuel economy may vary based on driving conditions.

Technical Service Bulletins, 2012 CHEVROLET IMPALA

1,945 manufacturer communications from 1159 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	291
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	213
110000 ELECTRICAL SYSTEM	166
060000 ENGINE AND ENGINE COOLING	154
060000 ENGINE (PWS)	110
356000 EQUIPMENT ADAPTIVE/MOBILITY	89
353000 EQUIPMENT:ELECTRICAL	67
100000 POWER TRAIN	64

200000 WHEELS

This service bulletin provides information for dealers/technicians on Tire Radial Force Variation (RFV).

350000 EQUIPMENT

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

110000 ELECTRICAL SYSTEM

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

350000 EQUIPMENT

This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.

200000 WHEELS

This bulletin updates the position of General Motors on refinishing aluminum wheels. GM has determined that wheel refinishing under warranty will no longer be performed.

110000 ELECTRICAL SYSTEM

This bulletin provides information for electrical ground repairs using new General Motors replacement fasteners with conductive finish.

118000 ELECTRICAL SYSTEM:SOFTWARE

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

350000 EQUIPMENT

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

110000 ELECTRICAL SYSTEM

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).

060000 ENGINE AND ENGINE COOLING

This technical bulletin advises of a new fuel injection cleaner kit used for decarbonizing the intake valves to correct conditions of rough idle, Crank no start, extended crank or misfire, MIL with DTCs, and explains how Top Tier fuels shou

350000 EQUIPMENT

This warranty administration bulletin provides policy information for GM courtesy transportation and roadside assistance programs.

350000 EQUIPMENT

This Warranty Administration bulletin provides information on Dealer Empowerment for Goodwill, Customer Enthusiasm and Policy (U.S. Only).

030000 BRAKES (PWS)

This Preliminary information communicates that when removing the fuel line jumper hose care should be taken to be sure the line is reinstalled correctly to avoid a no/low fuel pressure situation.

070000 FUEL SYSTEM, GASOLINE

This Preliminary information communicates that when removing the fuel line jumper hose care should be taken to be sure the line is reinstalled correctly to avoid a no/low fuel pressure situation.

980000 UNKNOWN OR OTHER

This warranty administration bulletin provides information regarding the field action courtesy transportation policy.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides service information to technicians on guidelines to replace Oil Cooler, Oil Cooler Lines and Oil Tank if the engine was replaced where large amounts of debris has flowed throughout the oiling system.

060000 ENGINE AND ENGINE COOLING

This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.

070000 FUEL SYSTEM, GASOLINE

This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

This service bulletin provides information on the cold start control system in DI engines to reduce cold start emissions and improve fuel economy.

100000 POWER TRAIN

This Warranty Admin service bulletin provides guidelines for Dealers Not Required and for Dealers Required to Contact the PQC for engine or transmission assembly replacement and explains the PQC process, GWM Transaction submission, vehicle

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

This preliminary informational (PI) bulletin provides information to dealership personnel which may be helpful when addressing underbody component corrosion with customers.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This bulletin provides information for use on a Product Assistance Claim (PAC), which is formerly known as a Product Allegation Resolution (PAR) claim.

100000 POWER TRAIN

This PI bulletin advises the technician on the proper way to install the pistons in an engine.

060000 ENGINE AND ENGINE COOLING

This PI bulletin advises the technician on the proper way to install the pistons in an engine.

120000 EXTERIOR LIGHTING

This informational bulletin provides information for dealers/technicians on Headlamp, Tail Lamp, License Lamp or Fog/Driving Lamp Damage.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challenging complaints to accurately diagnose and repair. Technician will need to use Pico Oscilloscope Di

060000 ENGINE AND ENGINE COOLING

This informational bulletin advises the tech to validate if oil is leaking into the cooling system and to test and verify were to leak is coming from before replacing all the parts that wouldn't apply to the repair.

110000 ELECTRICAL SYSTEM

This preliminary information (PI) provides information om Service Programming System (SPS) Error Codes (E4398, E4399, E4403, M4404, M4413, M6954, M6955, E4414, E4423, E4491 or E6961).

350000 EQUIPMENT

This Preliminary Information communication provides information to the technician about the use of J-35616-64B terminal test probe, replacement terminals, and terminated leads. The J-35616-64B is the latest test probe released for checking

110220 ELECTRICAL SYSTEM:HAND HEATER:WIRING HARNESS

This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses.

980000 UNKNOWN OR OTHER

This Preliminary information communicates a GM part number for reflective high temperature heat or insulating tape when repairing wiring harnesses.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp (MIL) Illuminateda??.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.

350000 EQUIPMENT

This service bulletin provides information on Concerns or Questions Regarding Installation of Dealer Installed Accessories.

060000 ENGINE AND ENGINE COOLING

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

110000 ELECTRICAL SYSTEM

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

350000 EQUIPMENT

This warranty administration bulletin provides policy information on the requirements for 12V battery testing and warranty replacements.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides diagnostic aid information/procedures to perform inspections to determine if the engine needs to be replaced as opposed to just internal parts for knocking, rattle, squeak and/or squeal type noises from engine

020000 SUSPENSION

This Preliminary Information communication provides information to the technician about vehicles that have had multiple repair attempts that are being performed on customer?s vehicles that exhibit vibration conditions without utilizing the

200000 WHEELS

This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

100000 POWER TRAIN

This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

020000 SUSPENSION

This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

010000 STEERING

This service bulletin provides a vibration analysis worksheet the technician can use in conjunction with the appropriate Vibration Analysis-Road testing procedure when diagnosing vibration concerns.

200000 WHEELS

This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only).

120000 EXTERIOR LIGHTING

This Preliminary Information communication provides information to the technician about vehicles that have a Service Engine Soon Malfunction Indicator Lamp on. Technician will find Diagnostic Trouble Code P2097 or P2099. Technician will nee

070000 FUEL SYSTEM, GASOLINE

251000 ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information on General Motors Dealership Critical Equipment Requirements and Recommendations.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.

200000 WHEELS

This service bulletin provides information about the Hunter wheel Road Force balancers that should be utilized for all repairs requiring balance and Road Force measurement.

200000 WHEELS

This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only).

190000 TIRES

This Warranty Administration bulletin is for information on General Motors New Vehicle Tire Warranty Program (U.S. Dealers Only).

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

This Preliminary Information communication provides information to the technician about vehicles that the Heater-Vent-Air Conditioning blows warm air. Before calling General Motors Technical Assistance Center technician will need to have hi

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. and Canada Dealers Only).

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information for dealers on how to submit a product information report (PIR) (Canada Only).

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

This informational bulletin provides information for the IPC odometer programming method quick reference guide.

350000 EQUIPMENT

This informational bulletin provides information for the IPC odometer programming method quick reference guide.

110000 ELECTRICAL SYSTEM

This informational bulletin provides information for the IPC odometer programming method quick reference guide.

060000 ENGINE AND ENGINE COOLING

This service bulletin explains the difference in oil filters for gas engines with new oil pump control systems and the possibilities of what may happen using the incorrect filter.

100000 POWER TRAIN

This Preliminary Information communication provides information to the technician of a complaint of a sag or hesitation when accelerating. The concern is present when coasting at low speeds of less than 15 miles per hour and then aggressive

060000 ENGINE AND ENGINE COOLING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).

060000 ENGINE AND ENGINE COOLING

The service bulletin advises the tech of a normal transmission shift condition and the delay in throttle response when the throttle plate is opened rapidly and advises the customer that it is normal for the delay.

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

This service bulletin provides graphics, information and guidelines for engine component wear to assist service personnel as a guideline to perform necessary engine repairs and prevent unnecessary engine replacement.

350000 EQUIPMENT

This Warranty Administration service bulletin provides information for dealers/Service advisors on when and how to submit a Pre-Repair Authorization (PRA).

350000 EQUIPMENT

This Warranty Administration bulletin provides information on the proper use of the labor operation 0600014.

110000 ELECTRICAL SYSTEM

This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.

060000 ENGINE AND ENGINE COOLING

This bulletin provides information on Engine Concerns that could result from lack of scheduled maintenance, improper service or aftermarket calibrations.

060000 ENGINE (PWS)

This Preliminary information communicates information that will need to be provided to TAC to aid in diagnosing if a vehicle comes in with misfire and DTC Codes P0300 - P0308 and/or P050D

010000 STEERING

This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.

020000 SUSPENSION

This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.

100000 POWER TRAIN

This service bulletin provides technicians with updated information to help identify the differences between what is considered a fluid leak, and what is considered fluid seepage.

350000 EQUIPMENT

This service bulletin provides information on a guide to help reduce repeat visits for the same customer concern.

070000 FUEL SYSTEM, GASOLINE

This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides information for maintenance cleaning of the fuel injectors and gasoline detergent additive.

060000 ENGINE AND ENGINE COOLING

This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

110000 ELECTRICAL SYSTEM

This bulletin provides information on identifying Non-GM Engine Calibrations for Gasoline Engines using the Tech 2 or GDS 2.

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

This service bulletin provides information for automatic transmission Oil Cooler Flush and flow test.

100000 POWER TRAIN

This service bulletin provides information for automatic transmission Oil Cooler Flush and flow test.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Preliminary Information communication provides information to the technician about vehicles that have an unusual noise and is difficult to identify, isolate or pinpoint. Technician should get record a sound clip or take a video of the

350000 EQUIPMENT

This service bulletin provides information for dealers/technicians on accessory all-weather floor liners and flat mats warped or misshapen.

150000 SEAT BELTS

This service bulletin provides information on availability for a seat belt extender.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This Preliminary Information communication provides information to the technician that General Motors Technical Assistance Center may ask for Global Diagnostic System 2 Session Log. Technician will need use Global Diagnostic System 2 to sen

160000 STRUCTURE

This service bulletin provides information on Paintless Dent Repair Process.

060000 ENGINE AND ENGINE COOLING

This service bulletin provides guidelines and diagnostic/repair information to technicians regarding vehicle engine oil consumption.

110000 ELECTRICAL SYSTEM

The intent of this service bulletin is to identify aftermarket ALDL or DLC interface devices as potential sources for causing multiple customer concerns that do not have other diagnostic methods to identify them.

100000 POWER TRAIN

This service bulletin provides information for automatic transmission Oil Cooler Flush and flow test.

350000 EQUIPMENT

This service bulletin describes the U.S. Dealer Special Tool Loan Program process.

192000 TIRES:SIDEWALL

This Preliminary Information communication provides information to the technician about vehicles with tire sidewall irregularities. This is a visual condition that will not affect durability, reliability or performance of the tires. Dealer

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information on submitting quality Photos of Various Vehicle Concerns to the GM Technical Assistance Center (TAC).

060000 ENGINE AND ENGINE COOLING

This service bulletin provides information to dealership personnel on automatic transmission shift and engine driveability concerns and/or MIL ON due to aftermarket oil bath air filter use.

100000 POWER TRAIN

This service bulletin provides information to dealership personnel on automatic transmission shift and engine driveability concerns and/or MIL ON due to aftermarket oil bath air filter use.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

This service bulletin provides information for dealers/technicians on When and How to Submit a Field Product Report (FPR) (U.S. Dealers Only).

Showing 100 of 1,945 bulletins.

NHTSA Safety Investigations, CHEVROLET IMPALA

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

AQ, Closed , Model Year: 2014

BiCal Chevrolet/Loss of Power Steering

NHTSA opened AQ17-002 to determine whether BiCal Chevrolet of Valley Stream, New York (BiCal) has complied with the requirements of the National Traffic and Motor Vehicle Safety Act, 49 U.S.C. Chapter 301 (Safety Act) and its implementing regulations. The Safety Act requires, among other things, tha... Read more

DP, Closed , Model Year: 2008

Passenger Air Bag OCS Algorithm

The Agency received a petition on November 14, 2013 requesting an investigation into the operation of the passenger air bag Occupant Classification System (OCS) software logic and algorithm.The petitioner states that due to this alleged defect, the passenger air bag may be suppressed at point of imp... Read more

PE, Closed , Model Year: 2014

Active Safety System Malfunction

On April 15, 2014, the Office of Defects Investigations (ODI) opened Preliminary Evaluation PE14-010 based on two complaints alleging incidents of sudden/severe uncommanded braking resulting in rear impact collisions in model year (MY) 2014 Chevrolet Impala vehicles.ODI analyzed all complaints relat... ed to allegations of unwanted brake activations while driving that were provided by GM or submitted to ODI from consumers and has not identified any additional incidents involving sudden, extended (greater than 1 second) autonomous braking.The two crash complaints that were the basis of PE14-010 involved rental vehicles equipped with an Electric Park Brake (EPB) system.Neither vehicle was equipped with Full Speed Range Adaptive Cruise Control (FSRACC) or Forward Collision Alert (FCA) systems. According to GM, brake lights will be illuminated if the service brakes are applied or the EPB system is activated while the vehicle is moving (dynamic EPB brake apply).In a dynamic EPB brake apply, the Electric Brake Control Module (EBCM) initiates a controlled deceleration while activating a chime and a telltale light.If the service brake is applied at any time during dynamic EPB brake apply, the system provides a substantially greater deceleration.Witness statements and analysis of crash data from the two incidents are consistent with inadvertent dynamic EPB brake applications.Both reports alleged beeping noise immediately before the accidents and one pre-crash data report shows a moderate initial vehicle deceleration followed by in increase in deceleration to approximately 0.6g just prior to the vehicle stopping and being struck from the rear.During this investigation, General Motors LLC (GM) inspected the two crash incident vehicles and examined each of the EPB switches to assess potential mechanical and electrical fault conditions.The testing and part examination did not find any evidence of mechanical or electrical failure of the EPB switches and GM did not identify any faults in the subject components or systems that could have caused or contributed to autonomous brake applications in the incident vehicles.According to GM, the evidence indicates the events were caused by inadvertent driver actuation of the EPB switch. Additionally, during this investigation, GM identified a defect condition in the EPB software in approximately 132,921 model year (MY) 2014 through 2015 Chevrolet Impala and MY 2013 through 2015 Cadillac XTS vehicles (Recall No. 14V-541) that could result in failure of the EPB to release after vehicle start-up.In this condition, the electronic parking brake piston actuation arm may not fully retract when the driver disengages the EPB, which may cause the brake pads to stay partially engaged with the rotor.According to GM, the parking brake indicator may not illuminate when the EPB is engaged and the driver may experience poor vehicle acceleration, undesired deceleration during idle coast-down, excessive brake heat, and premature wear to some brake components. If the vehicle is operated for an extended period of time in this condition, there is a potential for the rear brakes to generate significant heat, smoke, and sparks.GM and its supplier, Mando Pyeongtaek, upgraded the EPB software to address brake drag conditions and issued a recall bulletin on September 4, 2014 instructing dealers to reprogram the electronic parking brake control module on all affected vehicles. This preliminary evaluation is closed.The closing of this investigation does not constitute a finding that a safety-related defect does not exist.For additional information regarding this investigation, see Attachment A to this cRead more

PE, Closed , Model Year: 2006

POWER STEERING FLUID LEAKS - FIRES

GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE... , MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.Read more

PE, Closed , Model Year: 2001

ALLEGED HEADLIGHT FAILURE

A TOTAL OF 646,038 SUBJECT VEHICLES WERE SOLD DURING MY 2001-2003, AND THE COMPLAINT AND WARRANTY DATA TABULATED ABOVE APPLY TO THE TOTAL VEHICLE POPULATION.COMPLAINT REPORTS ALLEGING HEADLIGHT OUTAGE REPRESENT SLIGHTLY MORE THAT ONE-HALF OF THE TOTAL NUMBER OF COMPLAINTS AND THE BALANCE ARE ALLEGAT... Read more

PE, Closed , Model Year: 2000

INADVERTENT ENGINE STALLING

There is no summary currently available

DP, Closed , Model Year: 1977

SEAT BELTS DON'T UNLOCK

CHEVROLET IMPALA - All Years Overview

Complete safety history for the CHEVROLET IMPALA across all model years (1965, 2019).

135 Total Recalls

15,237 Total Complaints

7 Investigations

921 Reported Crashes

468 Reported Fires

10 Reported Deaths

CHEVROLET IMPALA - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2020	0	25	View
2019	1	41	View
2018	1	88	View
2017	0	138	View
2016	0	177	View
2015	3	434	View
2014	12	1,018	View
2013	1	466	View
2012 (current)	3	422
2011	2	844	View
2010	4	737	View
2009	5	1,368	View
2008	2	1,203	View
2007	3	932	View
2006	2	803	View
2005	4	811	View
2004	7	1,375	View
2003	8	935	View
2002	7	1,077	View
2001	10	959	View
2000	10	1,128	View
1999	0	4	View
1998	0	4	View
1997	0	2	View
1996	1	120	View
1995	1	64	View
1994	1	19	View
1993	1	6	View
1992	1	0	View
1991	1	0	View
1987	0	1	View
1985	1	1	View
1983	2	3	View
1982	3	2	View
1981	2	2	View
1980	3	0	View
1979	3	2	View
1978	3	0	View
1977	3	1	View
1976	1	0	View
1974	3	0	View
1973	1	0	View
1972	2	0	View
1971	4	0	View
1969	4	5	View
1968	2	0	View
1967	2	2	View
1966	2	4	View
1965	3	0	View
1963	0	1	View
1958	0	1	View

Other CHEVROLET Models

Model	Recalls	Complaints
SUBURBAN	246	10,458	View
TAHOE	240	12,622	View
MALIBU	216	29,080	View
SILVERADO 1500	200	22,534	View
CORVETTE	187	6,308	View
CAMARO	179	4,298	View
SILVERADO	159	10,964	View
SILVERADO 3500	152	1,409	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2012 CHEVROLET IMPALA

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2012 CHEVROLET IMPALA

Safety Technology

EPA Fuel Economy, 2012 CHEVROLET IMPALA

Technical Service Bulletins, 2012 CHEVROLET IMPALA

Most Affected Components

NHTSA Safety Investigations, CHEVROLET IMPALA

CHEVROLET IMPALA - All Years Overview

CHEVROLET IMPALA - Year by Year

Other CHEVROLET Models