2016 MAZDA CX-5

5 recalls, 628 complaints - 950 TSBs - 4/5 safety rating

EXTERIOR LIGHTING:HEADLIGHTS

Defect Description

Mazda North American Operations (Mazda) is recalling certain 2016 CX-5 vehicles. The LED Daytime Running Lights (DRL) may fail while driving.

Consequence

If the DRL fails, the vehicle's visibility may be reduced to other drivers on the road, increasing the risk of a crash.

Remedy

Mazda will notify owners, and dealers will inspect the headlights, and replace the sealing gasket or headlight assemblies, as necessary, free of charge. The recall began March 20, 2020. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 4320A.

36,761 vehicles affected

Manufacturer: Mazda North American Operations

STRUCTURE:BODY:HATCHBACK/LIFTGATE

Defect Description

Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, ... Read more

Consequence

If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.

Remedy

Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.

580,455 vehicles affected

Manufacturer: Mazda North American Operations

STEERING

Defect Description

Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015... Read more

Consequence

If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.

Remedy

Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may c... Read more

578 vehicles affected

Manufacturer: Mazda North American Operations

FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP

Defect Description

Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirement... Read more

Consequence

A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.

Remedy

Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number ... Read more

268,799 vehicles affected

Manufacturer: Mazda North American Operations

VISIBILITY:WINDSHIELD

Defect Description

Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounte... Read more

Consequence

If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.

Remedy

Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.

193 vehicles affected

Manufacturer: PILKINGTON NORTH AMERICA, INC.

Complaint Statistics

628 total complaints 45 crashes 8 fires 26 injuries

Top Reported Components

Component	Complaints
EXTERIOR LIGHTING	149
POWER TRAIN	65
ELECTRICAL SYSTEM	63
SERVICE BRAKES	63
UNKNOWN OR OTHER	53
VISIBILITY/WIPER	41
ENGINE	39
AIR BAGS	20
STRUCTURE:BODY	20
VEHICLE SPEED CONTROL	16

Incident date: Feb 2, 2026

Rear subframe corrosion on this vehicle. I am in a winter road salt region, the materials used for this vehicle's subframe are not compatible with consistent driving in this region. Similar vehicles (not mine?) were subject to a recall for the front subframe, but nothing for the rear. This rear s... Read more

Incident date: Feb 2, 2026

Incident date: Jul 16, 2025

The contact owns a 2016 Mazda CX-5. The contact stated while driving at an undisclosed speed, the electric parking brake module warning light was illuminated and the "Brake failure. Vehicle unsafe to drive," message was displayed on the instrument panel. The vehicle was taken back to the residence. ... Read more

Incident date: Jul 16, 2025

Incident date: Jun 18, 2026

2019 Hyundai Sonata Sport. (Original owner). Problem: Transmission. [XXX] (9,912 miles). Lack of power, vehicle did not move when trying to merge onto freeway. Very unsafe. Also, hesitation and jerking. [XXX] (10,619 miles). Lack of power, hesitation, jerking. Hyundai tech performed TSB, TCU updat... Read more

Incident date: Jun 18, 2026

Oil cooler failed and truck was at dealer for a month over winter. Now June 20th transmission failed and there is no timeframe on the valve body. I am still making payments on this truck and no dealers have a timeframe.

Incident date: Mar 26, 2026

Van made a loud pop noise and lost power. The HSG belt tensioner spring fell off it's seat loosing tension on the HSG belt. Was unsafe but luckily it happened before getting on the freeway, and coasted into a parking lot. Yes, it's at the dealership getting a replacement tensioner and belt. I b... Read more

Incident date: Apr 14, 2025

In 2024 I started having problems with my battery replaced it 3 times last time with a Mazda battery per Mazda advice. The car started to jerk while driving took it back to Mazda said it could be fuel injectors. They cleaned them and problem persists. Took it back they cleaned purve valve and then I... Read more

Incident date: Apr 14, 2025

Incident date: May 2, 2026

The contact owns a 2016 Mazda CX-5. The contact stated that the engine light illuminated. The vehicle was taken to an independent mechanic diagnosed with a sensor failure and needing to replace a catalytic converter. The oxygen sensors were repalced.r was replaced by an independent mechanic. The... Read more

Incident date: May 2, 2026

Incident date: May 25, 2026

(I am the owner of the car and am filling this out for my daughter who was driving it at the time, I was not with her during the incident) While driving down the road in the rain the wipers just stopped working. I have not had any dealers ID the specific problem yet. We replaced the wiper 20amp f... Read more

Incident date: Apr 27, 2026

Any time the vehicle has been sitting with the engine off and has been given enough time to “cool down”, upon starting the vehicle and switching from PARK to DRIVE, the vehicle will violently lurch forward while attempting to reach 2nd gear. This is dangerous behavior that is not normal for any ... Read more

Incident date: May 7, 2026

The contact owns a 2016 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The contact stated that the rearview camera image failed to function properly, and the image would appear intermittently and would appear on and off. The contact received... Read more

Incident date: May 7, 2026

The contact owns a 2014 Ford Escape. The contact stated that the vehicle failed to start after multiple attempts without warning. The contact attempted to jumpstart the vehicle using multiple methods but to no avail. Due to the failure, the vehicle was towed to a dealer where they discovered that th... Read more

Incident date: Apr 19, 2026

My 2021 Model Y has about 24,500 miles began squeaking when turning the steering wheel or hitting bumps. I read online that many tesla owners had the same issue. The design on these weren't great allowing water to penetrate these parts and cause them to ware down faster. I already paid for the repla... Read more

Incident date: Apr 19, 2026

While driving on freeway , vehicle suddenly stopped without warning and came from 65 mph to 5mph in few secs. Driver seat airbags popped up. Couldn’t able to stop the vehicle and high clunky sounds while moving on freway.Oil got leaked during this incident. Incident happened on freeway 101 exit 5... Read more

Incident date: Apr 19, 2026

Incident date: Apr 9, 2026

1. 10R80 (CDF DRUM BUSHING) failure. The vehicle has pressure loss when put into gear, driving or slowing down, taking your foot off the gas, sluggish when put in first gear to drive, performance, and harsh shifting- at any speed when driving, missing gears - it' jolts hard (shifting up or shifti... Read more

Incident date: Apr 9, 2026

The contact owns a 2022 Chevrolet Suburban. The contact stated that while driving at an undisclosed speed, the instrument cluster failed to function as intended. The instrument cluster displayed a screen with lines. In addition, the contact stated that while attempting to start the vehicle, the inst... Read more

Incident date: Mar 31, 2026

Nuna Exec Next car seat. I have the older version of this car seat for my older child and it works great. The new version ("Next") has an issue where the tigthening/loosening strap folds over and gets stuck, thus making it impossible to loosen the straps and remove the baby from the seat which is ... Read more

Incident date: Mar 5, 2026

See attached document for complaint.

Incident date: Jul 22, 2024

While driving, the vehicle experienced sudden and complete loss of throttle response, resulting in little to no acceleration. This occurred in active traffic and created a dangerous situation where the vehicle could not maintain speed or safely move out of traffic. The vehicle has been serviced mul... Read more

Incident date: Jul 22, 2024

Incident date: Mar 17, 2026

My car shuts off when idling and goes into neutral when stopping at stop signs or yeilding in a rotary

Incident date: Oct 7, 2024

The contact owns a 2021 Ford Bronco Sport. The contact stated that while driving 78 MPH on the highway, the vehicle unintentionally decelerated and stalled. The vehicle was turned off, restarted, and driven as intended. No warning lights were illuminated. On another occasion, the vehicle stalled wit... Read more

Incident date: Feb 11, 2026

The rear liftgate of the vehicle has a kick motion sensor. The liftgate kick sensor is poorly calibrated causing the liftgate to unintentionally open from distances up to 6 feet away from the vehicle as long as the vehicle is unlocked or the key is nearby. This is a serious safety concern being repo... Read more

Incident date: Feb 11, 2026

I’ve had some serious problems with my back up camera sometimes it blacks out and turns completely black in the middle of me backing up a few times I almost ran into a car and a person backing up and then when it goes blank all of a sudden I couldn’t see. Also sometimes the picture will turn ups... Read more

Incident date: Jan 31, 2026

Engine shut off on the interstate with no warning. Would not re-start. Forced to cross lanes on traffic with no engine power or power steering. Dealer stated it was the "Fuel Pump Control Module." Stated it was a common issue with parts most likely in stock, but it would be at least 6 weeks before t... Read more

Incident date: Dec 29, 2025

This is the date I first took the vehicle to a dealership. The Transmission has performed poorly and the wiper would not work at all and it was not a fuse problem. Transmission finally failed and had to be replaced (6/25) but car is in a dealership for the 3rd time for windshield wipers. They do not... Read more

Incident date: Dec 15, 2025

I am filing this complaint regarding serious and ongoing safety and quality issues with my 2025 Range Rover Evoque S. Since shortly after taking delivery, I have experienced persistent problems that have not been resolved despite multiple service visits over the past year. As a result, I have lost c... Read more

Incident date: Dec 16, 2025

Vehicle has no gears and will not move. Was able to pull into parking lot. Transmission has acted jerky and slipped gears since I bought it.

Incident date: Dec 16, 2025

My 2017 Hyundai Sonata Sport Limited 2.4 has a known engine defect causing excessive oil consumption. The vehicle was at an authorized Hyundai dealership for the oil consumption test and had been approved for a new engine replacement. Prior to the repair, I completed $2,300 in maintenance, specific... Read more

Fire

Incident date: Oct 29, 2025

The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from th... Read more

Incident date: Oct 29, 2025

Toyota has just extended the engine recall for debris left in it thru the 2024 year model for all non-hybrid Tundra vehicles. This recall makes no sense the Hybrid vehicles have the exact same engine and therefore have the exact same safety issue. The claim they are not being recalled because they... Read more

Incident date: Oct 17, 2025

When pulling my trailer with my 2024 chevy 3500, I get the following alert displayed on my screen periodically: Trailer Brakes Disabled Service Required. The trailer brakes stop working on my 16000lb trailer and I need to pull off the road and shut off the truck, and then restart it to get my brakes... Read more

Incident date: Apr 11, 2025

Steering wheel experienced electrical loss on highway. electrical assisted steering wheel.

Incident date: Dec 31, 1969

At stoplight getting ready to turn left light turns green I proceed going about 15 20 mph in the middle of the intersection middle of the turn the car just slammed on its brakes. I thought I got in a car accident but looked around and there was no other cars around. This was very dangerous and could... Read more

Incident date: Dec 31, 1969

On September 6, 2025 while driving approximately 70 mph, the front roof panel of my vehicle detached completely. This was not only a costly failure, but also an extremely dangerous incident that could easily have caused severe injuries or fatalities — either to myself, my passengers, or other moto... Read more

Incident date: Sep 22, 2025

In the past few months this truck has been worked on twice. First was the valve body and now it is the coolant control valve. These things have caused my truck to completely slow down or shut down without warning.

Incident date: Aug 24, 2025

Error code P0087

Incident date: Mar 26, 2025

On August 19, 2025, Koons Woodbridge Ford determined my 2028 Ford Edge requires a long block replacement due to coolant intrusion into cylinder 3, per customer invoice RO# [XXX] Tag# [XXX]. This is a known issue, which is documented by technical service bulletin 22-2229. Aimee DePugh, Koons Woodbr... Read more

Incident date: Aug 11, 2025

I have own this car for 1 year and already placed the front windshield two both times a small crack/chip occurred on the passenger side with no known cause. The chip grew because of heat and resulting in me having to replace it. Additionally Safelite technicians also informed me that the glass is so... Read more

Incident date: Aug 11, 2025

Driving down interstate at 74 MPH when engine acted like it wasn't accelerating and I was able to get off on an exit when car died had to have it towed to a chevrolet dealership. Engine wouldn't turn over at all. So Chevrolet did a visual inspection and said a valve spring on #8 cylinder had broke a... Read more

Incident date: Jul 28, 2025

The contact owns a 2021 Nissan Rogue. The contact stated that while the vehicle was parked, the vehicle failed to shift into gear properly and vibrated abnormally. The contact also stated that while driving at an undisclosed speed, the vehicle jerked with the check engine and the CVT malfunction war... Read more

Incident date: Mar 17, 2025

The contact owns a 2012 Ford F-250. The contact stated that the vehicle was previously taken to an unknown dealer, where it was diagnosed with engine seizure due to coolant intrusion in the engine. The contact stated that while the dealer was in the process of replacing the engine, the dealer inform... Read more

Incident date: Jun 10, 2025

Check engine light first appeared early May 2025 days after the car started running very roughly, then bucking upon startup; local mechanic said may need engine but should go to dealer; dealer towed a couple of days later as engine light had begun to blink and said it couldn't be driven; a few days ... Read more

Incident date: Jun 10, 2025

The contact owns a 2015 Ford Transit. The contact stated that while attempting to start the vehicle, several unknown warning lights illuminated. The vehicle was taken to a local dealer where the vehicle was diagnosed, and the contact was informed that the transmission and driveshaft were faulty and ... Read more

Incident date: May 12, 2025

The contact owns a 2020 BMW 330I. The contact stated while his wife was pulling into the yard, the engine overheated and the vehicle stalled. The contact stated that the message "Engine Compartment Overheating" was displayed. The vehicle was towed to Billy's Imports Service, where the spark plug wir... Read more

Incident date: May 12, 2025

The contact owns a 2018 Ford Fusion. The contact stated while driving approximately 45 MPH, the message "Engine Overheating" was displayed on the instrument panel. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic where it was di... Read more

Showing 50 of 628 complaints.

NHTSA Safety Ratings, 2016 MAZDA CX-5

2016 Mazda CX-5 SUV AWD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	5 / 5 ★★★★★
Frontal Crash, Passenger	3 / 5 ★★★☆☆
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.9%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2016 MAZDA CX-5

950 manufacturer communications from 572 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
350000 EQUIPMENT	134
110000 ELECTRICAL SYSTEM	119
060000 ENGINE AND ENGINE COOLING	56
060000 ENGINE (PWS)	51
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	46
356000 EQUIPMENT ADAPTIVE/MOBILITY	36
118000 ELECTRICAL SYSTEM:SOFTWARE	34
100000 POWER TRAIN	32

200000 WHEELS

Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under

030000 SERVICE BRAKES, HYDRAULIC

Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,

100000 POWER TRAIN

Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop

200000 WHEELS

Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu

190000 TIRES

100000 POWER TRAIN

060000 ENGINE AND ENGINE COOLING

030000 SERVICE BRAKES, HYDRAULIC

010000 STEERING

350000 EQUIPMENT

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

020000 SUSPENSION

Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th

356000 EQUIPMENT ADAPTIVE/MOBILITY

If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

030000 BRAKES (PWS)

Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain about scratches on the instrument cluster lens.

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

350000 EQUIPMENT

Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf

160000 STRUCTURE

060000 ENGINE AND ENGINE COOLING

Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera

060000 ENGINE AND ENGINE COOLING

Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

200000 WHEELS

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

100000 POWER TRAIN

Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).

010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

353000 EQUIPMENT:ELECTRICAL

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

130000 VISIBILITY

Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

Speedometer replacement procedure

110000 ELECTRICAL SYSTEM

Speedometer replacement procedure

980000 UNKNOWN OR OTHER

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

011000 STEERING: STEERING WHEEL/HANDLE BAR

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

010000 STEERING

Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.

030000 SERVICE BRAKES, HYDRAULIC

130000 VISIBILITY

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

120000 EXTERIOR LIGHTING

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

110000 ELECTRICAL SYSTEM

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

060000 ENGINE AND ENGINE COOLING

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

030000 SERVICE BRAKES, HYDRAULIC

Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.

060000 ENGINE AND ENGINE COOLING

When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder blo

030000 BRAKES (PWS)

030000 SERVICE BRAKES, HYDRAULIC

350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

060000 ENGINE AND ENGINE COOLING

Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.

030000 BRAKES (PWS)

110000 ELECTRICAL SYSTEM

Some customers may complain about the MAZDA CONNECT center display screen - Ghost touch - Surface peeling - Spider cracking This may be caused by a faulty center display

110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (b

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots

110000 ELECTRICAL SYSTEM

353620 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Repair kits are available to replace just the screen. There is no need to replace the entire infotainment display unit as the supply chain has been heavily impacted due to the global shortage of semiconductors. Please use the table below w

110000 ELECTRICAL SYSTEM

020000 SUSPENSION

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient

110000 ELECTRICAL SYSTEM

160000 STRUCTURE

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.

100000 POWER TRAIN

The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula

110000 ELECTRICAL SYSTEM

Some vehicles may have one of the following DTCs stored in memory along with a system status notice on the Multi-information display OR display a system status notice with no DTC: * C1001:92 - Forward sensing camera (FSC) poor field of vie

100000 POWER TRAIN

Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. W

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

170000 LATCHES/LOCKS/LINKAGES

Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the l

350000 EQUIPMENT

Some customers may complain about the MAZDA CONNECT center display screen - Ghost touch - Surface peeling - Spider cracking This may be caused by a faulty center display.

117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER

In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.

110000 ELECTRICAL SYSTEM

This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Some customers may complain about scratches on the instrument cluster lens.

980000 UNKNOWN OR OTHER

Some customers may complain about scratches on the instrument cluster lens.

350000 EQUIPMENT

Some customers may complain about scratches on the instrument cluster lens.

030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly and occurs more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting support. To eliminate t

103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

100000 POWER TRAIN

Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.

110000 ELECTRICAL SYSTEM

Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.311 or later).

020000 SUSPENSION

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

980000 UNKNOWN OR OTHER

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables to diagnose MAZDA CONNECT concerns.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

110000 ELECTRICAL SYSTEM

Some customers may experience a continuous infotainment reboot in or near Seattle Washington and troubleshooting is not possible due to continuous reboot.

350000 EQUIPMENT

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

110000 ELECTRICAL SYSTEM

Apple CarPlay / Android Auto Frequently Asked Questions (FAQs)

030000 SERVICE BRAKES, HYDRAULIC

Some vehicles may exhibit a squeak noise from the rear brakes while braking lightly. The squeak noise may occur more frequently when driving at slow speeds. The noise is caused by poor contact between the guide plate and the mounting suppor

010000 STEERING

Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road.

110000 ELECTRICAL SYSTEM

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

350000 EQUIPMENT

There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test

110000 ELECTRICAL SYSTEM

118000 ELECTRICAL SYSTEM:SOFTWARE

Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.

100000 POWER TRAIN

There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr

200000 WHEELS

354000 EQUIPMENT:MECHANICAL

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or

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MAZDA CX-5 - All Years Overview

Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).

20 Total Recalls

3,259 Total Complaints

0 Investigations

197 Reported Crashes

29 Reported Fires

1 Reported Deaths

MAZDA CX-5 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2026	0	18	View
2025	0	51	View
2024	0	63	View
2023	0	84	View
2022	0	83	View
2021	0	199	View
2020	0	153	View
2019	2	359	View
2018	3	474	View
2017	1	195	View
2016 (current)	5	628
2015	4	167	View
2014	4	492	View
2013	1	292	View
2012	0	1	View

Other MAZDA Models

Model	Recalls	Complaints
MAZDA6	98	2,911	View
TRIBUTE	65	2,831	View
B-SERIES TRUCK	65	888	View
MAZDA3	64	3,983	View
CX-9	59	1,796	View
626	54	3,892	View
MPV	44	1,157	View
RX-8	42	1,003	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2016 MAZDA CX-5

Complaint Statistics

Top Reported Components

NHTSA Safety Ratings, 2016 MAZDA CX-5

Safety Technology

Technical Service Bulletins, 2016 MAZDA CX-5

Most Affected Components

MAZDA CX-5 - All Years Overview

MAZDA CX-5 - Year by Year

Other MAZDA Models