2014 MAZDA CX-5
4 recalls, 492 complaints - 979 TSBs - 5/5 safety rating
16V644000 Sep 6, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
Defect Description
Mazda North American Operations (Mazda) is recalling certain model year 2010-2013 Mazda3 and Mazdaspeed3 vehicles manufactured November 18, 2008, to June 8, 2013, 2012-2015 Mazda5 vehicles manufactured October 26, 2010, to June 22, 2015, 2016 CX-3 vehicles manufactured June 1, 2015, to December 26, ... Read more
Consequence
If the lift gate falls unexpectedly, it may hit the user, increasing their risk of injury.
Remedy
Mazda dealers will replace the both lift gate supports, free of charge, however parts are not currently available. The recall began April 2017. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 9916H.
16V203000 Apr 11, 2016
STEERING
Defect Description
Mazda North American Operations (Mazda) is recalling certain model year 2016 CX-3 vehicles manufactured June 1, 2015, to December 2, 2015, 2013-2014 Mazda2 vehicles manufactured July 3, 2013, to August 8, 2014, 2014-2016 CX-5 vehicles manufactured January 19, 2013, to December 2, 2015, and 2013-2015... Read more
Consequence
If the steering knuckle separates from the strut assembly, it can cause a loss of steering control, increasing the risk of a crash.
Remedy
Mazda will notify owners, and dealers will inspect the lower mounting nuts and bolts that secure the front strut assembly to the steering knuckle. If the bolts are loose, they will be replaced and then correctly tightened, free of charge. The recall is expected to begin May 20, 2016. Owners may c... Read more
16V064000 Feb 3, 2016
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Defect Description
Mazda North American Operations (Mazda) is recalling certain model year 2014-2016 Mazda CX-5 vehicles manufactured June 27, 2013, to February 2, 2016. The affected vehicles have a fuel filler pipe that may rupture in the event of a crash. As such, these vehicles fail to comply with the requirement... Read more
Consequence
A rupture of the fuel filler pipe may result in a fuel leak, increasing the risk of a fire.
Remedy
Mazda will notify owners, and dealers will alter the attachment between the fuel filler pipe and the left rear side of the bracket of the fuel filler pipe, free of charge. The recall began on February 25, 2016. Owners may contact Mazda customer service at 1-800-222-5500, option 6. Mazda's number ... Read more
16E002000 Jan 19, 2016
VISIBILITY:WINDSHIELD
Defect Description
Pilkington North America, Inc. (Pilkington) is recalling certain replacement windshields, model FW04026 GTY, manufactured November 23, 2015, to December 16, 2015 for use in Mazda CX-5 vehicles that are equipped with the Smart City Brake Support system. The affected windshields have a bracket mounte... Read more
Consequence
If the bracket loosens or detaches from the windshield, the safety features of the Smart City Brake Support system may be disabled and therefore increase the risk of a crash.
Remedy
Pilkington will contact the wholesalers and retailers that purchased the windshields to try to identify the affected customers. The affected windshields will be replaced, free of charge. This recall began on February 15, 2016. Owners may contact Pilkington at 1-844-278-7230.
Complaint Statistics
492 total complaints
12 crashes 14 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 125 |
| VISIBILITY/WIPER | 60 |
| UNKNOWN OR OTHER | 55 |
| POWER TRAIN | 46 |
| ENGINE | 35 |
| STRUCTURE:BODY | 29 |
| SERVICE BRAKES | 24 |
| VISIBILITY:WINDSHIELD | 18 |
| ELECTRONIC STABILITY CONTROL (ESC) | 12 |
| VEHICLE SPEED CONTROL | 10 |
FUEL/PROPULSION SYSTEM
Dec 10, 2025
Incident date: Nov 10, 2023
While driving in early 2025, my 2016 Chevrolet Spark EV suddenly lost all ability to accelerate. The vehicle remained powered on but would not respond to the accelerator, and I was unable to fully shut it off. This created a safety hazard because I could not properly control or secure the vehicle, a... Read more
UNKNOWN OR OTHER
Jun 29, 2025
Incident date: Sep 12, 2023
It says service shifter and then every gear lights up meaning park,drive,reverse and netural are all lit
ENGINE AND ENGINE COOLING
May 23, 2025
Incident date: May 4, 2025
The contact owns a 2018 Ford Edge. The contact stated that after parking the vehicle, the following morning the vehicle failed to start. The vehicle was towed to the local dealer who diagnosed that the engine was faulty and needed to be replaced. The contact was informed that the head gasket was blo... Read more
ELECTRICAL SYSTEM
May 13, 2025
Incident date: May 13, 2025
My tailgate stopped working, I was getting messages on my dash board that there was transmission system problems, reverse warning problems, keyless entry system problems. It always seemed to happen after a rain. I found that the van is leaking water through the driver’s side roof rack gully, near ... Read more
POWER TRAIN
Dec 31, 2024
Incident date: Oct 11, 2024
Transmission whine stated on or around 52000 miles. Whine progressively increased in volume over the next 2000 miles. Toyota dealer analyzed the noise and recommended the transmission be replaced. Transmission out of warranty. Independent transmission shop confirmed transmission internal pump was f... Read more
ENGINE
Jun 21, 2024
Incident date: Jun 12, 2024
Check engine light came on with a P0302 code, indicating misfire. Took it to the dealer that verified coolant intrusion, indicating 21N12. Mileage exceeding the allowable coverage under 21N12, but it was covered by an extended warranty. In addition to having the short block replaced, the wiring harn... Read more
FUEL/PROPULSION SYSTEM
Jun 21, 2024
Incident date: Jun 12, 2024
Honda has sent me two notices that the fuel pump needs to be replaced on some vehicles. The second notice said to call a dealer and schedule an appointment if your vehicle is having symptoms. My vehicle is having symptoms with scheduled an appointment with West Her Honda in Lockport NY. The deale... Read more
ENGINE AND ENGINE COOLING
Jun 13, 2024
Incident date: May 31, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
ENGINE
Jun 13, 2024
Incident date: May 31, 2024
2019 Mazda CX-9 Coolant Leak. 1st warning light just discovered on June 10, 2024. Dealership quoted not under warranty and will cost $14,000 to replace engine. Mazda has an open TSB Technical Service Bulletin for this and many other Mazda's with the same engine- TSB-Coolant Leaks at Cylinder Heads... Read more
SEAT BELTS
Jun 13, 2024
Incident date: May 31, 2024
Driver side seat belt is difficult to pull out and often does not retract properly. This is a safety issue for the driver. Issue has been seen by local Toyota dealer who can confirm the problem. Stated that it will require a $500 repair, replacing the entire retractable unit of the driver side s... Read more
POWER TRAIN
Jun 9, 2024
Incident date: Jun 9, 2024
While driving my vehicle seemed to downshift (best way I can describe it) and then I had a CHECK ENGINE LIGHT come on and another type of warning light came on. I was able to get it to a place that put a tester on it and I got a DIAGNOSTIC CODE P0336. REPLACE CRANKSHAFT POSITION SENSOR. I had to dri... Read more
UNKNOWN OR OTHER
Apr 15, 2024
Incident date: Apr 2, 2024
This car does not have a traditional horn that is the center of the steering wheel. Instead, it is a button on the steering wheel with no tactile bump or other indication that your thumb is on the button. I have had a few instances where I need to honk the horn at a driver pulling out in front of ... Read more
SERVICE BRAKES
Apr 15, 2024
Incident date: Apr 2, 2024
Brake line corrosion and leak on drivers side. Location approximately where drivers door meets passenger door. It appears that all of the brake lines except a one foot section in the above location are coated with a hard rubber for corrosion protection. The one foot section in question however is ra... Read more
LANE DEPARTURE: WARNING
Mar 19, 2024
Incident date: Mar 19, 2024
The van suddenly started randomly throwing up a series of 5 different codes, all relating to the forward camera system. It will appear and disappear at random, showing lane keeping assist, forward collision system, adaptive cruise control, automatic dimming headlights and lane departure system fail... Read more
FORWARD COLLISION AVOIDANCE: WARNINGS
Mar 19, 2024
Incident date: Mar 19, 2024
The van suddenly started randomly throwing up a series of 5 different codes, all relating to the forward camera system. It will appear and disappear at random, showing lane keeping assist, forward collision system, adaptive cruise control, automatic dimming headlights and lane departure system fail... Read more
STEERING
Dec 6, 2023
Incident date: Dec 6, 2023
The Power Steering and Stability Control warning lights on my 2015 BMW 228i came on while driving. I took it to the dealership who told me the steering rack needed to be replaced. BMW has a service bulletin B32 12 16 which describes same issue as I am experiencing. 2015 228i is listed as an affec... Read more
STEERING
Aug 9, 2023
Incident date: Aug 9, 2023
I encountered intermittent stiffness in the steering while driving. It felt like it might not steer. And then it loosens up and is okay for a moment or two. I took it to my local mechanic. At first, they thought it to be a lubrication issue. The situation increased. I took it back. They explained p... Read more
VEHICLE SPEED CONTROL
Aug 8, 2023
Incident date: Aug 7, 2023
I was driving my 2017 rogué sport on the freeway and suddenly it began to jerk up and down speed and I tried to brake and the brake did not respond suddenly it accelerated and went off I could not brake and I could not control it and the weather did not help me it had rained And as you will underst... Read more
Crash
2 injured
FORWARD COLLISION AVOIDANCE: WARNINGS
Aug 7, 2023
Incident date: Aug 15, 2022
After work on my way home (clear weather), I was driving my 2020 F150 on the highway with Adaptive Cruise Control (ACC) engaged. Suddenly, I noticed that the ACC system was not responding properly to the traffic ahead, and it was not maintaining a safe distance as it usually does. I attempted to dis... Read more
POWER TRAIN
Jul 17, 2023
Incident date: Apr 5, 2023
Transmission jerks continually when accelerating from a stopped position until 20+ mph is reached.
ELECTRICAL SYSTEM
Jun 5, 2023
Incident date: Jun 4, 2023
The car attempts to start on its own, light come on and at times the alarm goes off. The car does not open at times and requires manual override to oepn.
SERVICE BRAKES
May 25, 2023
Incident date: Apr 16, 2023
When using the most aggressive braking energy recovery mode in the Hyundai Ioniq 5 (i-Pedal), the brake lights do not illuminate despite the aggressive nature of the braking provided by this mode. This mode brings the car to a full and complete stop and is very similar to commanded braking via the b... Read more
ELECTRICAL SYSTEM
Apr 12, 2023
Incident date: Jan 12, 2023
After running multiple errands the car will fail to start. Usually after 5-10 minutes it will start again. Every time it will crank but not fully. Lights and blinkers are operational still as well. I have taken it to the Volkswagen three times for repair each time was unsuccessful. The first time th... Read more
AIR BAGS
Apr 12, 2023
Incident date: Jan 12, 2023
Takata recall. The contact owns a 2016 Volkswagen Beetle. The contact received notification of NHTSA Campaign Number: 22V945000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonab... Read more
AIR BAGS
Apr 3, 2023
Incident date: Mar 27, 2023
Traveling at low speed in driveway. When the side airbags deployed for seemingly no reason. There was no collision, did not run over anything etc.
1 injured
ELECTRICAL SYSTEM
Mar 29, 2023
Incident date: Feb 8, 2023
Battery terminal became loose
Crash
UNKNOWN OR OTHER
Feb 8, 2023
Incident date: Feb 1, 2021
Message displayed on dash "service shifter"
UNKNOWN OR OTHER
Feb 6, 2023
Incident date: Feb 1, 2023
Intermittent failure of the rear view camera system. Triggered and corrected by opening and then closing firmly rear hatch. Display with show a pink screen, blue screen, scrolling blank screen, or image misaligned/split in half (top half on bottom of screen, bottom half on top of screen.
STEERING
Jan 14, 2023
Incident date: Jan 15, 2022
I was traveling on Highway at 70mph and all of the sudden heard and odd noise. Throttle gave up everything was dampened. Stealing and brakes did not work. Several warnings went off which I have pictures and video of all. I got to the side of highway thank god safely. I place the truck in park and th... Read more
SERVICE BRAKES
Jan 14, 2023
Incident date: Jan 15, 2022
I was traveling on Highway at 70mph and all of the sudden heard and odd noise. Throttle gave up everything was dampened. Stealing and brakes did not work. Several warnings went off which I have pictures and video of all. I got to the side of highway thank god safely. I place the truck in park and th... Read more
STEERING
Dec 21, 2022
Incident date: Dec 1, 2021
The contact owns a 2014 Mazda CX-5. The contact stated while driving over a speed bump the front-end of the vehicle collapsed to the ground. There was no warning light illuminated. The vehicle was towed to an independent mechanic, and the front strut assembly was replaced; however, the failure reocc... Read more
UNKNOWN OR OTHER
Dec 15, 2022
Incident date: Jun 1, 2021
The car wouldn’t fully turn off once it parks. Have to keep playing turn on/off game until it fully turn off. And apparently Mazda know about the issue but refuse to do anything. Other people are saying it’s a engine sensor issue.
ENGINE
Nov 29, 2022
Incident date: Nov 1, 2022
I as well as many other mazda cx5 owners have experienced the same issue where the suv will not power off when the push to start button is pressed. The suv requires you to power it back on and shut it off several times before it actually shuts down. The radio and other accessories will not shut off ... Read more
ENGINE
Nov 29, 2022
Incident date: Jul 15, 2021
The vehicle remains ON when you hit the turn off switch. Sometimes it takes several jiggles of the gear shifter to turn it off. I reported it to Mazda and they said that they can't do anything. Seems to be a common issue: https://www.reddit.com/r/cars/comments/b77yli/my_2014_mazda_cx5_wont_turn_... Read more
ELECTRICAL SYSTEM
Nov 29, 2022
Incident date: Nov 1, 2022
I as well as many other mazda cx5 owners have experienced the same issue where the suv will not power off when the push to start button is pressed. The suv requires you to power it back on and shut it off several times before it actually shuts down. The radio and other accessories will not shut off ... Read more
ENGINE
Nov 13, 2022
Incident date: Nov 13, 2022
There is a defect that leads to the car not turning off property. Reading on various forums, it seems this is a very common problem in Mazda CX-5s. I have spent over $1500 recently on this car, and now this? My battery dies overnight because the car doesn't not fully shut down in park. Again, this i... Read more
ELECTRICAL SYSTEM
Nov 13, 2022
Incident date: Nov 13, 2022
There is a defect that leads to the car not turning off property. Reading on various forums, it seems this is a very common problem in Mazda CX-5s. I have spent over $1500 recently on this car, and now this? My battery dies overnight because the car doesn't not fully shut down in park. Again, this i... Read more
SUSPENSION
Nov 5, 2022
Incident date: Aug 8, 2022
Lower ball joints, lower control arms, and axles failed on the front right and front left of the vehicle while driving. The wheels were partially disconnected with no ability to steer or drive my vehicle. Both failures happened within 2 1/2 months. After the right side failed, the auto mechanic chec... Read more
Crash
WHEELS
Nov 5, 2022
Incident date: Aug 8, 2022
Lower ball joints, lower control arms, and axles failed on the front right and front left of the vehicle while driving. The wheels were partially disconnected with no ability to steer or drive my vehicle. Both failures happened within 2 1/2 months. After the right side failed, the auto mechanic chec... Read more
Crash
ELECTRICAL SYSTEM
Sep 18, 2022
Incident date: Sep 18, 2022
When the push button is pressed to turn the car off it will not always cut off. I have complained to the dealership often. They advised it is a known issue. It is now getting worse.
ELECTRICAL SYSTEM
Jul 30, 2022
Incident date: May 1, 2022
Car won’t turn off when you push the start/stop button. Have to turn it on and off several times shifting gears to get it to turn off. Then it drains your battery thus causing other issues.
ELECTRICAL SYSTEM
Jun 15, 2022
Incident date: May 1, 2022
My 2014 Mazda CX-5 will not shut off completely. I put it in park and turn off the vehicle and the radio and electrical stays on, this has drained my battery on more than one occasion and was actually stuck in the middle of nowhere for one of the incidents. This needs to be recalled after researchin... Read more
UNKNOWN OR OTHER
Jun 10, 2022
Incident date: Jun 9, 2022
Over the past 2 weeks, it's be hard to turn the engine off. I put the car in park like normal, hit the engine off button. But then the car stays on and an alert on the dashboard says to put the car in park (even though it is already in park). Sometimes, taking the car out of park and then putting it... Read more
ELECTRICAL SYSTEM
Jun 10, 2022
Incident date: Jun 9, 2022
Over the past 2 weeks, it's be hard to turn the engine off. I put the car in park like normal, hit the engine off button. But then the car stays on and an alert on the dashboard says to put the car in park (even though it is already in park). Sometimes, taking the car out of park and then putting it... Read more
ELECTRICAL SYSTEM:IGNITION:INTERLOCK/LOCKOUT
May 27, 2022
Incident date: May 13, 2022
The contact owns a 2014 Mazda CX-5. The contact stated while turning off the vehicle, she noticed the radio and the instrument cluster remained operational. The contact stated she was also unable to lock the doors. The contact stated she restarted the vehicle and manipulated the gear shifter several... Read more
ELECTRICAL SYSTEM
Mar 29, 2022
Incident date: Jan 1, 2021
The contact owns a 2014 Mazda CX-5. The contact stated that while the vehicle was in park, the vehicle failed to turn off as intended. The contact continuously pressed the START/STOP button and brake pedal. There were no warning lights illuminated. The local dealer was not contacted. The vehicle wa... Read more
SUSPENSION
Dec 28, 2021
Incident date: Dec 26, 2021
front passenger side CV Axle/Boot, control arm, tie rod end fell apart causing tire to dislocate from vehicle. Vehicle has been properly maintained. It is at Mazda dealer service dept. It can be inspected there. If this fell apart on freeway it could have caused a major accident and loss of life.... Read more
POWER TRAIN
Nov 23, 2021
Incident date: Sep 1, 2021
After pushing the button to turn my car off, the engine turns off but none of the electronics does. I have to turn my car on and off numerous times to get the navigation/radio screen to turn off, I'm a single woman and I don't want to come back to my car to find a dead battery late at night with no... Read more
FUEL/PROPULSION SYSTEM
Nov 22, 2021
Incident date: Nov 22, 2021
Strong gasoline odor outside the vehicle. I verified that the gas cap is locked after filling up. I see no dash board warning lights that would suggest that there is a problem with the fuel cap or fuel system. The odor is still there even after running the tank down considerably. The smell is mostl... Read more
UNKNOWN OR OTHER
Nov 12, 2021
Incident date: May 1, 2019
The car will not shut off while in park when you push the start/stop button. it stays in ACC mode. It takes multiple times to completely shut the car off.
Showing 50 of 492 complaints.
NHTSA Safety Ratings, 2014 MAZDA CX-5
2014 Mazda CX-5 SUV AWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 16.9% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | No |
| Lane Departure Warning | No |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2014 MAZDA CX-5
979 manufacturer communications from 670 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 131 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 81 |
| 110000 ELECTRICAL SYSTEM | 71 |
| 060000 ENGINE (PWS) | 69 |
| 060000 ENGINE AND ENGINE COOLING | 49 |
| 100000 POWER TRAIN | 31 |
| 010000 STEERING | 29 |
| 160000 STRUCTURE | 29 |
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
02-003-23
Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
04-001-23b
Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-050-23
Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-039-23
Jul 6, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-036-23
Jun 5, 2023
350000 EQUIPMENT
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
SA-036-23
Jun 5, 2023
160000 STRUCTURE
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
01-008-23
Jun 5, 2023
060000 ENGINE AND ENGINE COOLING
Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera
SA-035-23
Jun 1, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
SA-032-23
May 24, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23
May 24, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-031-23
May 17, 2023
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
05-002-23
May 17, 2023
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).
05-002-23
May 17, 2023
100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).
06-001-23a
Apr 3, 2023
010000 STEERING
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
SA-016-23
Mar 21, 2023
353000 EQUIPMENT:ELECTRICAL
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SA-012-23
Mar 1, 2023
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-012-23
Mar 1, 2023
130000 VISIBILITY
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
09-016-23
Feb 28, 2023
117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Speedometer replacement procedure
09-016-23
Feb 28, 2023
110000 ELECTRICAL SYSTEM
Speedometer replacement procedure
06-001-23
Feb 16, 2023
980000 UNKNOWN OR OTHER
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
06-001-23
Feb 16, 2023
011000 STEERING: STEERING WHEEL/HANDLE BAR
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
06-001-23
Feb 16, 2023
010000 STEERING
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
04-001-23a
Feb 13, 2023
030000 SERVICE BRAKES, HYDRAULIC
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-010-23
Feb 9, 2023
130000 VISIBILITY
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
120000 EXTERIOR LIGHTING
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
030000 SERVICE BRAKES, HYDRAULIC
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
RF-23-01
Jan 23, 2023
060000 ENGINE AND ENGINE COOLING
When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder blo
SA-003/23
Jan 11, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
SA-078-22
Dec 20, 2022
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
SA-016-22a
Dec 7, 2022
350000 EQUIPMENT
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
MT-004-22
Dec 1, 2022
060000 ENGINE AND ENGINE COOLING
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
04-004-22
Nov 29, 2022
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
02-004-22a
Nov 18, 2022
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-074-22
Nov 14, 2022
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient
SA-074-22
Nov 14, 2022
110000 ELECTRICAL SYSTEM
Some customers may complain the HVAC system not maintaining the correct temperature or the ambient (outside) temperature reading incorrectly. This is caused by a failure in the ambient temperature sensor. To correct this issue, the ambient
SA-075-22
Nov 14, 2022
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-068-22
Oct 17, 2022
100000 POWER TRAIN
The new SKYACTIV-DRIVE FW6A-EL AT uses "Automatic Transmission Fluid (ATF) Type: FZ". Only use "ATF-FZ" to fill or top off the fluid level. ATF-FZ is specially designed for use in the SKYACTIV-DRIVE series AT. It is a low viscosity formula
SA-008-22a
Oct 17, 2022
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
01-010-22
Sep 26, 2022
100000 POWER TRAIN
Some customers may experience a squeaking noise may be heard from the exhaust manifold when the idle speed drops from fast idle to normal idle speed during cold start. This is caused by a variable valve being stuck in the closed position. W
SA-050-22
Aug 1, 2022
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain that their liftgate does not open. This can mean a range of things, from the liftgate not unlatching to the power liftgate (PLG) not opening automatically. If you confirm that the customer's concern is that the l
09-024-22
Jul 18, 2022
117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
In accordance with Federal regulations, follow the procedure listed below when replacing a speedometer.
01-006-22
Jun 22, 2022
110000 ELECTRICAL SYSTEM
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in st
SA-039-22
Jun 10, 2022
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-039-22
Jun 10, 2022
980000 UNKNOWN OR OTHER
Some customers may complain about scratches on the instrument cluster lens.
SA-039-22
Jun 10, 2022
350000 EQUIPMENT
Some customers may complain about scratches on the instrument cluster lens.
SA-038-22
Jun 7, 2022
103110 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
SA-038-22
Jun 7, 2022
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
SA-038-22
Jun 7, 2022
100000 POWER TRAIN
Service part Automatic Transaxles (ATX) manufactured on or after July, 2018 are shipped with a blank TCM that requires configuration.
02-004-22
May 24, 2022
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
02-003-22
Apr 5, 2022
010000 STEERING
Some customers may complain that the steering wheel is off center more than 3??A? even when driving straight on a flat road.
SA-016-22
Apr 4, 2022
350000 EQUIPMENT
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
SA-014-22
Mar 29, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Accessory instructions can be found on OneMazda under Dealer Resources - Parts & Accessories.
01-003/22
Mar 17, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-003/22
Mar 17, 2022
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
SA-006-22a
Mar 9, 2022
354000 EQUIPMENT:MECHANICAL
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
SA-006-22a
Mar 9, 2022
200000 WHEELS
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
SA-006-22a
Mar 9, 2022
100000 POWER TRAIN
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
MT-003/22
Mar 2, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or
MT-003/22
Mar 2, 2022
070000 FUEL SYSTEM, GASOLINE
Some customers may complain about a tapping or knocking noise coming from the rear seat after fuel fill. The concern will likely occur if the fuel tank is overfilled (more fuel is added after the fuel pump nozzle shuts off automatically) or
SA-006-22
Feb 28, 2022
100000 POWER TRAIN
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
SA-006-22
Feb 28, 2022
021600 SUSPENSION:FRONT:WHEEL BEARING
There have been warranty claims submitted for growling or bearing whine noise in differentials, transfer units and transmissions where the source of the noise was a wheel bearing. This misdiagnosis can lead to multiple repair attempts, warr
00-001-22
Feb 23, 2022
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
00-001-22
Feb 23, 2022
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
00-001-22
Feb 23, 2022
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
00-001-22
Feb 23, 2022
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-22
Feb 18, 2022
105500 POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock
SA-009-22
Feb 18, 2022
100000 POWER TRAIN
The new AWD rear differential DOES NOT come with a breather cap on the rear of the differential, therefore a new one will need to be ordered and installed when replacing the differential. NOTE: The breather threads have a sealant and lock
SA-008-22
Feb 10, 2022
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
MT-001-22
Feb 4, 2022
980000 UNKNOWN OR OTHER
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle
MT-001-22
Feb 4, 2022
160000 STRUCTURE
Some customers may report concerns with interior upholstery surface stains particularly on high contact areas (e.g.: steering wheel, door panels, shifter...etc.). This may be caused by skin oils or chemicals such as hand lotions. Use a cle
01-006-21-3779b
Dec 21, 2021
110000 ELECTRICAL SYSTEM
Battery Maintenance: This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost.
09-033-21-3847
Nov 10, 2021
160000 STRUCTURE
Some customers may complain that the rear door seaming welt (1) comes off when stepping in and/or out of the vehicle. This is caused by the gripping force of the seaming welt being insufficient for frequent usage of the rear seat (vehicle u
SA-052-21
Nov 4, 2021
350000 EQUIPMENT
For improvement of electrical diagnosis, the SKYACTIV??A? Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV??A? vehicles and compare
SA-052-21
Nov 4, 2021
110000 ELECTRICAL SYSTEM
For improvement of electrical diagnosis, the SKYACTIV??A? Wiring Terminal Test Kits has been delivered all the dealers. The terminal test kit enables you: To check pin fit drag of all PCM terminals used in SKYACTIV??A? vehicles and compare
MT-002-21a
Oct 13, 2021
090000 FUEL SYSTEM, OTHER
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of
MT-002-21a
Oct 13, 2021
070000 FUEL SYSTEM, GASOLINE
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline. E85: A blend of
MT-002-21
Sep 24, 2021
350000 EQUIPMENT
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of
MT-002-21
Sep 24, 2021
060000 ENGINE AND ENGINE COOLING
Ethanol is becoming a common additive in gasoline. Gasoline containing ethanol is likely available at your local gasoline station. Typical blends of ethanol include E10 and E85. E10: A blend of 10% ethanol and 90% gasoline, E85: A blend of
09-027-21-3829
Sep 16, 2021
350000 EQUIPMENT
Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining
09-027-21-3829
Sep 16, 2021
220000 SEATS
Some vehicles (without power seats) may exhibit a driver seat that gradually moves down by itself. This concern may be caused when a load, which is applied to the seat during braking, exceeds a certain level that could impact the retaining
05-001-21-3826
Sep 3, 2021
100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738). P0842:00 - Oil pressure switch No. 1 (oil press
01-006-21-3779a
Aug 24, 2021
060000 ENGINE AND ENGINE COOLING
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
01-006-21-3779a
Aug 24, 2021
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
This service bulletin provides testing and charging procedures in order to promote proper battery maintenance, to deliver new vehicles with fully charged batteries, and to reduce unnecessary battery replacement cost. For new vehicles in sto
09-025-21-3824
Aug 17, 2021
350000 EQUIPMENT
This service bulletin provides information regarding the proper use of the driver??A?A?s floor mat to avoid any potential interference with the foot pedals. The following are possible causes of floor mat interference, which can be avoided w
Showing 100 of 979 bulletins.
MAZDA CX-5 - All Years Overview
Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).
20
Total Recalls
3,259
Total Complaints
0
Investigations
197
Reported Crashes
29
Reported Fires
1
Reported Deaths
MAZDA CX-5 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.