2024 MAZDA CX-5
0 recalls, 67 complaints - 99 TSBs - 5/5 safety rating
No recalls found for this vehicle.
Complaint Statistics
67 total complaints
3 crashes 1 fires 3 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 13 |
| UNKNOWN OR OTHER | 8 |
| ELECTRICAL SYSTEM | 7 |
| POWER TRAIN | 6 |
| STEERING | 4 |
| AIR BAGS | 4 |
| SUSPENSION | 3 |
| STRUCTURE:BODY | 3 |
| VEHICLE SPEED CONTROL | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 2 |
STEERING
Sep 4, 2026
Incident date: Aug 15, 2026
Component failure: potential thermal (heat-related) breakdown of the EPS control module, steering rack electronics, or associated wiring harness. Description: After approximately two hours of continuous highway driving, a critical Red Steering Wheel Warning Light illuminates intermittently in the ... Read more
STRUCTURE:BODY
Aug 30, 2026
Incident date: Aug 11, 2026
After vehicle has been parked for awhile, for example over night, there is a Popping sound or Clunking from front of vehicle after moving vehicle and applying brakes at first stop. Noise has been there since 2024. Popping, Clunking sound only when when vehicle parked again. There is also a loud Clu... Read more
UNKNOWN OR OTHER
Aug 30, 2026
Incident date: Aug 11, 2026
After vehicle has been parked for awhile, for example over night, there is a Popping sound or Clunking from front of vehicle after moving vehicle and applying brakes at first stop. Noise has been there since 2024. Popping, Clunking sound only when when vehicle parked again. There is also a loud Clu... Read more
SUSPENSION
Aug 30, 2026
Incident date: Aug 11, 2026
After vehicle has been parked for awhile, for example over night, there is a Popping sound or Clunking from front of vehicle after moving vehicle and applying brakes at first stop. Noise has been there since 2024. Popping, Clunking sound only when when vehicle parked again. There is also a loud Clu... Read more
ELECTRICAL SYSTEM
Jul 1, 2026
Incident date: May 20, 2026
If the car is in the sun loud static noise blares on all the speakers
UNKNOWN OR OTHER
Jul 1, 2026
Incident date: May 20, 2026
If the car is in the sun loud static noise blares on all the speakers
ENGINE
Jun 22, 2026
Incident date: Jun 20, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? Jeep started on fire and is still at a tow yard in Belchertown, MA How was your safety or the safety of others put at risk? The Jeep started on fire while I was driving. I pulled over as the engine was... Read more
Fire
UNKNOWN OR OTHER
Jun 19, 2026
Incident date: Jun 18, 2026
The radion frequency module has gone bad in my truck. I assume this is due to the rear window leak that is known on these trucks. My rear window was replaced earlier this year do to damage. However, as I search the internet this issue with the radion frequency module is greatly reported and I do not... Read more
STEERING:HYDRAULIC POWER ASSIST:PUMP
Jun 19, 2026
Incident date: Jun 18, 2026
I am the owner of a 2023 Jeep Wrangler that is currently affected by an active safety recall. I was informed by my dealership that there is no available remedy and that a repair may not be available for approximately two to three months. I am concerned about being expected to continue operating a v... Read more
FUEL/PROPULSION SYSTEM
Jun 19, 2026
Incident date: Jun 18, 2026
Our vehicle does not respond to the throttle pedal being depressed when the AC has been turned on at full and the car has been in direct sunlight for a period of time. We reside in Florida so it is common to enter the vehicle during the summer months and the cabin temperatue is in excess of 200 degr... Read more
ENGINE AND ENGINE COOLING
Jun 5, 2026
Incident date: Aug 16, 2025
The contact owns a 2023 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reas... Read more
POWER TRAIN
May 24, 2026
Incident date: May 22, 2026
Wrench light, downshifting, bouncing around gears
ENGINE
May 22, 2026
Incident date: May 15, 2025
My wife was driving our 2021 Honda Pilot with 102,000 on the interstate when the check engine light came on and the engine began to lose power. She was fearful of being hit by other traffic due to engine dying in middle of mutiple lanes of traffic. The engine began to have a knocking sound. We shut ... Read more
ELECTRICAL SYSTEM
May 22, 2026
Incident date: May 15, 2025
On 4/28/26, my 2020 Jeep Wrangler Sahara Unlimited suffered a catastrophic high-voltage system failure, causing the vehicle to completely shut off at highway speeds on a live road. Stuck on the highway for nearly 3 hours at around rush hour blocking one lane of traffic. The dealership (Ourisman Jeep... Read more
EXTERIOR LIGHTING
May 16, 2026
Incident date: May 9, 2026
I am reporting a headlight stability issue on my 2026 Subaru Uncharted. While driving at night, the LED headlights produce a severe oscillating/strobing effect over normal road imperfections and bumps. The beam pattern rapidly shifts up and down, creating alternating bright and dark visibility (“b... Read more
ENGINE
Apr 24, 2026
Incident date: Mar 12, 2026
The current 6.2L engine recall was completed by Janssen Chevrolet in Holdrege, NE and it was noted the vehicle was fine. On April 11th, while driving down Interstate 80 in Nebraska, the engine suddenly died and would not restart. No warning lights or indicators illuminated prior to the failure and t... Read more
ENGINE
Apr 17, 2026
Incident date: Apr 16, 2026
At 89k miles, my engine has failed, due to coolant intrusion, according to Ken Garff Ford Dealership in St. George, UT. I started having issues with rough start and timing miss and engine light came on. I immediately took it to Dealership and they did two repairs (tune-up) and subsequent gasket chan... Read more
VEHICLE SPEED CONTROL:CRUISE CONTROL
Apr 7, 2026
Incident date: Feb 10, 2026
The contact owns a 2024 Honda HR-V. The contact stated that while driving at various speeds, the instrument cluster went black. The contact stated that the failure had occurred while the cruise control was activated while driving in the rain or whenever the weather was dry. The contact stated that t... Read more
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Apr 7, 2026
Incident date: Feb 10, 2026
The contact owns a 2024 Honda HR-V. The contact stated that while driving at various speeds, the instrument cluster went black. The contact stated that the failure had occurred while the cruise control was activated while driving in the rain or whenever the weather was dry. The contact stated that t... Read more
ELECTRICAL SYSTEM
Mar 26, 2026
Incident date: Dec 1, 2025
at 46,500 miles, my AC charging dropped from the usual 48amps, down to 24amps. Then 2 days after this, my AC charging failed. This happened on 3/22/2026. I am unable to AC charge, but CAN DC charge. This is indicative of a PCS2 board failure, and this has been happening to a LOT of cybertrucks r... Read more
POWER TRAIN
Mar 23, 2026
Incident date: Feb 23, 2026
failing component: Transmission / Powertrain. The transmission is jerking aggressively when shifting into gear. yes, the vehicle is available for inspection. I currently have the vehicle in my possession. How was safety put at risk? The vehicle jerked violently into gear while accelerating from a s... Read more
STRUCTURE:BODY
Mar 23, 2026
Incident date: Feb 23, 2026
failing component: Transmission / Powertrain. The transmission is jerking aggressively when shifting into gear. yes, the vehicle is available for inspection. I currently have the vehicle in my possession. How was safety put at risk? The vehicle jerked violently into gear while accelerating from a s... Read more
ENGINE
Mar 23, 2026
Incident date: Feb 23, 2026
failing component: Transmission / Powertrain. The transmission is jerking aggressively when shifting into gear. yes, the vehicle is available for inspection. I currently have the vehicle in my possession. How was safety put at risk? The vehicle jerked violently into gear while accelerating from a s... Read more
STRUCTURE:BODY
Feb 15, 2026
Incident date: Feb 1, 2026
My lift gate window shattered while the car was sitting in my driveway with no one near it.
ENGINE
Feb 10, 2026
Incident date: Feb 5, 2026
Excessive Engine Oil Consumption. Audi Corp is attempting to rebuild the engine vs replacement leading to increased customer risk and downtime. My SQ8 has been in the shop for 250 days due to serval rebuild attempts with the dealer requesting a new engine and Audi denying forcing the rebuild even af... Read more
ELECTRICAL SYSTEM
Feb 7, 2026
Incident date: Oct 1, 2025
While driving, my 2017 Ford F‑150 experienced a sudden loss of the Output Shaft Speed (OSS) sensor signal, causing the transmission to stay stuck in a higher gear and triggering the wrench light. The truck lost power and would not shift properly. A diagnostic scan showed two transmission codes: on... Read more
ENGINE
Jan 22, 2026
Incident date: Jan 19, 2026
Toyota has a manufacturing defect going on with their v6 in Gen 3Tacoma's. I have a 2020 Limited with 48,200 miles that needs a new cylinder head. It threw a check engine light on me, and luckily enough I took it to the dealership within about 30 miles, otherwise my engine could have exploded. I hav... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Jan 22, 2026
Incident date: Jan 19, 2026
Toyota has a manufacturing defect going on with their v6 in Gen 3Tacoma's. I have a 2020 Limited with 48,200 miles that needs a new cylinder head. It threw a check engine light on me, and luckily enough I took it to the dealership within about 30 miles, otherwise my engine could have exploded. I hav... Read more
ENGINE
Nov 13, 2025
Incident date: Nov 7, 2025
"The vehicle has developed a recurring ticking/knocking noise in the engine, worsening under acceleration, accompanied by excessive oil consumption. This is a repeat issue after a warranty repair on June 6, 2022, where all 8 lifters on the right bank were replaced due to AFM/DFM lifter failure. I be... Read more
VISIBILITY
Nov 13, 2025
Incident date: Nov 7, 2025
The contact owns a 2014 Chevrolet Impala. The contact stated that while approaching the vehicle, it was discovered that the rear window had shattered. The contact stated that there was no impact on the glass to cause the rear glass to shatter. The cause of the failure was not yet determined, and the... Read more
VISIBILITY/WIPER
Nov 13, 2025
Incident date: Nov 7, 2025
Rear backup camera is distorted and cannot see clearly while in reverse.
UNKNOWN OR OTHER
Nov 13, 2025
Incident date: Jun 8, 2024
I started experiencing a whirring noice coming from the engine of my 2018 Toyota CHR earlier this summer. I took it to a mechanic shop and was told that the noice was coming from the transmission. I had to take it to a transmission shop where they diagnosed the problem coming from my transmission. T... Read more
ELECTRICAL SYSTEM
Nov 13, 2025
Incident date: Jun 8, 2024
Mechanical trunk lid emergency release will not release from the rear of the vehicle. The locking mechanism failed and lid will not open.
ELECTRICAL SYSTEM
Sep 23, 2025
Incident date: Sep 22, 2025
1am filing this complaint regarding my 2016 Ford Edge (VIN: [XXX] ), which has experienced a severe and dangerous failure. Ford has acknowledged a defect in the flexplate at the transmission bellhousing area under Customer Satisfaction Program (CSP) 22N12. This defect causes rattling noises and eve... Read more
UNKNOWN OR OTHER
Sep 16, 2025
Incident date: Feb 10, 2001
CHECK ENIGNE LIGHT CAME ON THEY ALL THE OTHER LIGHTS CAME ON COLLISION LIGHT AUTO START/STOP, CHECK BRAKE LIGHT, CHECK BLINKER LIGHT, CAN DRIVES CHECK ENGINE LIGHT COME ON AND GOES IN LIMP MODE AND NOT DRIVABLE BEEN AT DEALER SINCE JUNE UT IN 2 PARTS THAT DEALER STATS WAS THE PROBLEM WENT TO GO PICK... Read more
POWER TRAIN
Sep 16, 2025
Incident date: Feb 10, 2001
The contact owns a 2014 Ford Escape. The contact stated that while shifting to reverse, there was a loud popping sound coming from the transmission. Additionally, while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken... Read more
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Sep 16, 2025
Incident date: Feb 10, 2001
I saw that the US National Highway Traffic Safety Administration is investigating the Tesla Model Y (2021 and over) due to the electronic door handles becoming inoperative. I am happy and relieved to see this is being looked into since this recently happened to my vehicle a couple of months ago. The... Read more
STRUCTURE
Aug 19, 2025
Incident date: Aug 11, 2025
The contact owns a 2017 Nissan Altima. The contact stated that while driving approximately 50 MPH, the overhead console dislodged from the ceiling and fell downward, striking the driver on the head. No injuries were reported. The vehicle was taken to the local mechanic, who determined that the clips... Read more
UNKNOWN OR OTHER
Jun 28, 2025
Incident date: May 7, 2025
While moving 60 mph, my curious toddler (fortunately from the safety of a 5 point harness car seat) decided to try to open the rear passenger door & was alarmingly successful in doing so. We pulled over & engaged the child safety lock on that door so it wouldn't happen again but made a point to test... Read more
AIR BAGS
May 5, 2025
Incident date: Apr 16, 2025
Was stopped at a red light behind the car in front of me. I was stopped at a appropriate distance from the car in front of me. I had my right foot on the brake pedal, when the car accelerated on its own. It launched its self into the car ahead of me. I looked down and my foot was still on the brake ... Read more
Crash
2 injured
AIR BAGS
May 3, 2025
Incident date: May 1, 2025
The transmission would purge forward when shifting gears. The shifting was very rough. This vehicle had recently been in accident.
Crash
1 injured
ENGINE
May 3, 2025
Incident date: May 1, 2025
Engine Lifters failure. Problems with Dynamic Fuel Management System
FORWARD COLLISION AVOIDANCE: WARNINGS
Apr 28, 2025
Incident date: Mar 27, 2025
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
ENGINE
Apr 28, 2025
Incident date: Jan 14, 2025
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
ELECTRICAL SYSTEM
Apr 21, 2025
Incident date: Apr 19, 2025
BACK UP CAMERA GOES ON AND OFF. SOMETIME IT WORKS SOMETIMES IT DONT. THIS HAPPENS WHEN I START THE VEHICAL. SOMETIME THE CAMERA IS THERE , SOMETIME ITS NOT WORKING
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 17, 2025
Incident date: Feb 17, 2025
I am submitting this complaint regarding serious safety issues with my vehicle. After a recent 180-mile trip, the car initially functioned without issue during local driving. However, on the morning of February 16, 2025, I encountered multiple warning messages at startup, including "Service Brake As... Read more
POWER TRAIN
Jan 20, 2025
Incident date: Jan 2, 2025
When driving the car it shutters, jerks, loses power and accelerations, shakes. The transmission was replaces once and it is doing it again under 100k miles. It could easily cause an accident. Transmission also randomly says it is hot to stop. There is a customer safety extended warranty on the tcm ... Read more
UNKNOWN OR OTHER
Jan 20, 2025
Incident date: Jan 2, 2025
I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the re... Read more
AIR BAGS
Dec 29, 2024
Incident date: Dec 26, 2024
When my car suddenly stopped on the highway, I encountered an issue with the “body control module.” The car wouldn’t start, and the key fob was ineffective. Additionally, the airbags stopped working. I don’t recall all the details, but I was unsure of where to report the dangerous vehicle. I... Read more
POWER TRAIN
Nov 12, 2024
Incident date: Nov 11, 2024
The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated. Th... Read more
Showing 50 of 67 complaints.
NHTSA Safety Ratings, 2024 MAZDA CX-5
2024 Mazda CX-5 SUV AWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 16.9% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2024 MAZDA CX-5
99 manufacturer communications from 49 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 17 |
| 060000 ENGINE AND ENGINE COOLING | 13 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 9 |
| 100000 POWER TRAIN | 6 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 6 |
| 980000 UNKNOWN OR OTHER | 5 |
| 200000 WHEELS | 4 |
| 350000 EQUIPMENT | 4 |
09-001-24c
Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
16-002-24
Apr 25, 2024
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect to the iPhone. The CarPlay icon may not be displayed. The status of an unintended check box may cha
16-002-24
Apr 25, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect to the iPhone. The CarPlay icon may not be displayed. The status of an unintended check box may cha
SA-024-24
Apr 19, 2024
060000 ENGINE AND ENGINE COOLING
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their v
SA-017-24a
Apr 11, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
09-022-24
Apr 8, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-022-24
Apr 8, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
SA-017-24
Mar 14, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
350000 EQUIPMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
09-001-24b
Mar 14, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03
Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-009-24a
Feb 21, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-013-24
Feb 16, 2024
020000 SUSPENSION
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
190000 TIRES
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
200000 WHEELS
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-014-24
Feb 16, 2024
190000 TIRES
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
192000 TIRES:SIDEWALL
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
200000 WHEELS
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
09-001-24a
Feb 13, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-24
Feb 8, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-006-24
Feb 1, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-006-24
Feb 1, 2024
110000 ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
09-001-24
Jan 10, 2024
110000 ELECTRICAL SYSTEM
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
01-005-23a
Dec 20, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant tempe
SA-060-23c
Dec 11, 2023
340000 COMMUNICATION
Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM.
SA-060-23c
Dec 11, 2023
980000 UNKNOWN OR OTHER
Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM.
SA-082-23
Dec 8, 2023
010000 STEERING
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-082-23
Dec 8, 2023
160000 STRUCTURE
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-021-23b
Dec 7, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Qi Wireless Charger symptom troubleshooting
SA-021-23b
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger symptom troubleshooting
SA-015-23e
Dec 7, 2023
353000 EQUIPMENT:ELECTRICAL
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-015-23e
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-025-23a
Dec 5, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-025-23a
Dec 5, 2023
110000 ELECTRICAL SYSTEM
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-081-23
Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
SA-079-23
Dec 1, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-079-23
Dec 1, 2023
130000 VISIBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
09-007-23c
Nov 20, 2023
220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
09-039-23
Nov 14, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
SA-027-23c
Nov 14, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
980000 UNKNOWN OR OTHER
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
110000 ELECTRICAL SYSTEM
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
05-005-23a
Nov 14, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
05-005-23
Oct 31, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
SA-009-23i
Oct 23, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23i
Oct 23, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
02-003-23
Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-060-23
Oct 11, 2023
980000 UNKNOWN OR OTHER
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC P0555.
SA-060-23
Oct 11, 2023
030000 SERVICE BRAKES, HYDRAULIC
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC P0555.
SA-042-23a
Oct 6, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
SA-055-23
Sep 28, 2023
100000 POWER TRAIN
A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023 and 2024 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance.
SA-056-23
Sep 28, 2023
110000 ELECTRICAL SYSTEM
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC's P2BF5, P2BF6 and P2BF7 below.
SA-056-23
Sep 28, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC's P2BF5, P2BF6 and P2BF7 below.
SA-054-23
Sep 26, 2023
110000 ELECTRICAL SYSTEM
Some 2024 model CX-5's are equipped with i-stop which uses a new Yuasa S-95 battery but is still compatible with the current software "Version C" of the DCA-8000 machine. To verify if the vehicle has the Yuasa S-95 battery, see battery labe
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
PF-23-09
Sep 14, 2023
350000 EQUIPMENT
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part wil
04-001-23b
Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-021-23b
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-009-23h
Aug 28, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-021-23a
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-050-23
Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-009-23g
Aug 15, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-017-23d
Jul 24, 2023
060000 ENGINE AND ENGINE COOLING
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d
Jul 24, 2023
270000 LANE DEPARTURE
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d
Jul 24, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d
Jul 24, 2023
110000 ELECTRICAL SYSTEM
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d
Jul 24, 2023
100000 POWER TRAIN
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-040-23
Jul 14, 2023
220000 SEATS
Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
MAZDA CX-5 - All Years Overview
Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).
20
Total Recalls
3,286
Total Complaints
0
Investigations
197
Reported Crashes
32
Reported Fires
1
Reported Deaths
MAZDA CX-5 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.