2024 MAZDA CX-5

0 recalls, 63 complaints - 99 TSBs - 5/5 safety rating

No recalls found for this vehicle.

Complaint Statistics

63 total complaints 5 crashes 1 fires 4 injuries

Top Reported Components

ComponentComplaints
ENGINE15
UNKNOWN OR OTHER10
POWER TRAIN7
VEHICLE SPEED CONTROL4
STEERING4
AIR BAGS4
ELECTRICAL SYSTEM4
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING2
SUSPENSION2
SERVICE BRAKES2
ENGINE Jul 1, 2026
Incident date: May 20, 2026
I am losing the engines oil every 500 miles. It is an ongoing problem and I have to check my oil on a regular basis so the engine does not seize or catch fire as my mechanic has instructed/alerted me to do.
SERVICE BRAKES Jul 1, 2026
Incident date: May 20, 2026
Trailer brakes continuously fault due to known problem GM technical bulletin 23-NA-149 This should be a recall. Nothing but the runaround getting it fixed by GM.
UNKNOWN OR OTHER Jun 22, 2026
Incident date: Jun 20, 2026
There are two recalls on this vehicle. South Bay Ford, located just a few miles farther away than Auto Nation Ford in Torrance has no problem with pick up and delivery resources to insure recall work is completed but stated I must use Auto Nation Torrance Ford because I fall into their service area... Read more
ELECTRICAL SYSTEM Jun 19, 2026
Incident date: Jun 18, 2026
own a 2021 Jeep Gladiator Overland, VIN [XXX]. My vehicle is affected by a safety recall involving the power steering wiring and potential fire risk. I have been advised that parts may not be available until September. I am concerned about the safety of my vehicle and would like Jeep to document my ... Read more
ELECTRICAL SYSTEM Jun 19, 2026
Incident date: Jun 18, 2026
This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowe... Read more
FUEL/PROPULSION SYSTEM Jun 19, 2026
Incident date: Jun 18, 2026
This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowe... Read more
POWER TRAIN Jun 5, 2026
Incident date: Aug 16, 2025
when I was crossing the road to turn around in a U-turn style, the rear end of the car locked up and I slid across several lanes of traffic. This happened only one time but was terrifying! A few times since then, the emergency brake will apply on its own causing the back end to freeze up. it's VERY ... Read more
ENGINE May 24, 2026
Incident date: May 22, 2026
My car caught on fire on [CCC] and it's completely burned down, a total loss. Following is information about my car and some summary of what happened. Car information: - Mazda CX5 2024 - Bought in June or July 2024(car payment only made 22 times so far) - Odometer 24,445mi(as of 05/15/2026) What h... Read more
Fire
ENGINE May 22, 2026
Incident date: May 15, 2025
The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to t... Read more
POWER TRAIN May 22, 2026
Incident date: May 15, 2025
The contact owns a 2024 Mazda CX-5. The contact stated while driving at 45 MPH, the check engine light illmiunated. The contact mention when depressing accelerator pedal, the RPM's get suck independently and the vehicle fails to respond as intended. A dealer was contacted. The vehicle was taken to t... Read more
UNKNOWN OR OTHER May 16, 2026
Incident date: May 9, 2026
Sunroof glass failure that occurred on my 2024 Mazda CX-5. While driving to work on May 9th at 11:16 pm going 67 miles per hour on route XXX in [XXX] , I suddenly heard a very loud popping/explosive sound from above the vehicle. Upon safely pulling over, I discovered that the sunroof glass had sha... Read more
VEHICLE SPEED CONTROL Apr 24, 2026
Incident date: Mar 12, 2026
The complaint was filed on behalf of the contact's employer. The contact drives a 2023 Toyota Sienna Hybrid. The contact stated that while driving at 5 MPH, the vehicle independently accelerated. The contact stated that the acceleration occurred while the contact was making a right turn. The contact... Read more
Crash
POWER TRAIN Apr 17, 2026
Incident date: Apr 16, 2026
Car would not steer in a turn, steering wheel locked up. Was making clicking sound prior to wreck
Crash 1 injured
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL Apr 7, 2026
Incident date: Feb 10, 2026
The contact owns a 2024 Honda HR-V. The contact stated that while driving at various speeds, the instrument cluster went black. The contact stated that the failure had occurred while the cruise control was activated while driving in the rain or whenever the weather was dry. The contact stated that t... Read more
UNKNOWN OR OTHER Apr 7, 2026
Incident date: Feb 10, 2026
Purchased 11/2022. Drove extensively out of town and charged with fast charger destroying the battery. Had towed into dealership 3 times they cleared the code 3 times (limp mode) Dealership refuses to change battery under warranty. Due to the fire hazard the car was put in non-op August 2024. Stuck ... Read more
ELECTRICAL SYSTEM Mar 26, 2026
Incident date: Dec 1, 2025
Battery keeps going dead 4 batteries in 4 months think it is caused by power tailgate release
STRUCTURE:BODY Mar 23, 2026
Incident date: Feb 23, 2026
failing component: Transmission / Powertrain. The transmission is jerking aggressively when shifting into gear. yes, the vehicle is available for inspection. I currently have the vehicle in my possession. How was safety put at risk? The vehicle jerked violently into gear while accelerating from a s... Read more
ENGINE Mar 23, 2026
Incident date: Feb 23, 2026
failing component: Transmission / Powertrain. The transmission is jerking aggressively when shifting into gear. yes, the vehicle is available for inspection. I currently have the vehicle in my possession. How was safety put at risk? The vehicle jerked violently into gear while accelerating from a s... Read more
UNKNOWN OR OTHER Mar 23, 2026
Incident date: Feb 23, 2026
Bought car recently and it came from the dealer with an exlamation point light, audible warning and message in the screen saying "ERROR: Service vehicle. Only leave vehicle in P position". i can also take my key out of the car when not in park. im pretty sure it is a microswitch or entire gear shift... Read more
ENGINE Feb 15, 2026
Incident date: Feb 1, 2026
My 2023 Silverado 1500 6.2L ZR2 AEV with 17,500 miles went into the shop for the L87 Loss of Propulsion recall, on 20 OCT 2025. The dealership didnt contact me for 2 weeks, so I called. They than told me my truck failed the pico test and needed a new engine. I also asked for my leaf springs to be lo... Read more
ENGINE Feb 10, 2026
Incident date: Feb 5, 2026
My 2021 Cadillac experienced a catastrophic engine failure that is mechanically identical to a known GM engine defect currently under recall. GM has denied coverage solely because my VIN is not included, despite the failure matching recall symptoms and diagnostics. This defect caused sudden loss of ... Read more
VEHICLE SPEED CONTROL Feb 7, 2026
Incident date: Oct 1, 2025
While driving, my 2017 Ford F‑150 experienced a sudden loss of the Output Shaft Speed (OSS) sensor signal, causing the transmission to stay stuck in a higher gear and triggering the wrench light. The truck lost power and would not shift properly. A diagnostic scan showed two transmission codes: on... Read more
ENGINE Jan 22, 2026
Incident date: Jan 19, 2026
Toyota has a manufacturing defect going on with their v6 in Gen 3Tacoma's. I have a 2020 Limited with 48,200 miles that needs a new cylinder head. It threw a check engine light on me, and luckily enough I took it to the dealership within about 30 miles, otherwise my engine could have exploded. I hav... Read more
LANE DEPARTURE: WARNING Jan 22, 2026
Incident date: Jan 19, 2026
Emissions System Problem- UNKNOWN reason
UNKNOWN OR OTHER Nov 13, 2025
Incident date: Jun 8, 2024
I started experiencing a whirring noice coming from the engine of my 2018 Toyota CHR earlier this summer. I took it to a mechanic shop and was told that the noice was coming from the transmission. I had to take it to a transmission shop where they diagnosed the problem coming from my transmission. T... Read more
ENGINE Nov 13, 2025
Incident date: Jun 8, 2024
I started experiencing a whirring noice coming from the engine of my 2018 Toyota CHR earlier this summer. I took it to a mechanic shop and was told that the noice was coming from the transmission. I had to take it to a transmission shop where they diagnosed the problem coming from my transmission. T... Read more
UNKNOWN OR OTHER Nov 13, 2025
Incident date: Nov 7, 2025
The sunroof exploded while I was driving on the highway, traveling at approximately 70 mph. There was frost on the car & I had the defroster up high when initially getting into the car. However, by the time I got on the highway, it was turned down to the 2nd level. Prior to this occurring, I did ... Read more
ENGINE Nov 13, 2025
Incident date: Nov 7, 2025
"The vehicle has developed a recurring ticking/knocking noise in the engine, worsening under acceleration, accompanied by excessive oil consumption. This is a repeat issue after a warranty repair on June 6, 2022, where all 8 lifters on the right bank were replaced due to AFM/DFM lifter failure. I be... Read more
VISIBILITY Nov 13, 2025
Incident date: Nov 7, 2025
The contact owns a 2014 Chevrolet Impala. The contact stated that while approaching the vehicle, it was discovered that the rear window had shattered. The contact stated that there was no impact on the glass to cause the rear glass to shatter. The cause of the failure was not yet determined, and the... Read more
SERVICE BRAKES Sep 23, 2025
Incident date: Sep 22, 2025
1am filing this complaint regarding my 2016 Ford Edge (VIN: [XXX] ), which has experienced a severe and dangerous failure. Ford has acknowledged a defect in the flexplate at the transmission bellhousing area under Customer Satisfaction Program (CSP) 22N12. This defect causes rattling noises and eve... Read more
UNKNOWN OR OTHER Sep 16, 2025
Incident date: Feb 10, 2001
Rear Backup camera in faulty. Cuts in and out. I've had numerous incidents where I've almost hit people and cars. This problem is going to cause me to have an accident or hit someone
UNKNOWN OR OTHER Sep 16, 2025
Incident date: Feb 10, 2001
CHECK ENIGNE LIGHT CAME ON THEY ALL THE OTHER LIGHTS CAME ON COLLISION LIGHT AUTO START/STOP, CHECK BRAKE LIGHT, CHECK BLINKER LIGHT, CAN DRIVES CHECK ENGINE LIGHT COME ON AND GOES IN LIMP MODE AND NOT DRIVABLE BEEN AT DEALER SINCE JUNE UT IN 2 PARTS THAT DEALER STATS WAS THE PROBLEM WENT TO GO PICK... Read more
POWER TRAIN Sep 16, 2025
Incident date: Feb 10, 2001
The contact owns a 2014 Ford Escape. The contact stated that while shifting to reverse, there was a loud popping sound coming from the transmission. Additionally, while driving at various speeds, the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken... Read more
ENGINE Aug 19, 2025
Incident date: Aug 11, 2025
Driving down the highway started having the check engine light start flashing and a loud clunking noise started in engine. Pulled over and shut off vehicle and tried restarting and it wouldn't. Tried again about 1 hr later and same noise came back. Stuck on side of highway for est 3 hrs. Had it towe... Read more
STEERING Jun 28, 2025
Incident date: May 7, 2025
Steering Issue
AIR BAGS May 5, 2025
Incident date: Apr 16, 2025
Was stopped at a red light behind the car in front of me. I was stopped at a appropriate distance from the car in front of me. I had my right foot on the brake pedal, when the car accelerated on its own. It launched its self into the car ahead of me. I looked down and my foot was still on the brake ... Read more
Crash 2 injured
ENGINE May 3, 2025
Incident date: May 1, 2025
Engine Lifters failure. Problems with Dynamic Fuel Management System
AIR BAGS May 3, 2025
Incident date: May 1, 2025
The transmission would purge forward when shifting gears. The shifting was very rough. This vehicle had recently been in accident.
Crash 1 injured
FORWARD COLLISION AVOIDANCE: WARNINGS Apr 28, 2025
Incident date: Mar 27, 2025
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
ENGINE Apr 28, 2025
Incident date: Jan 14, 2025
Vehicle will completely cut off when stopped at lights sometimes. And I have to turn off vehicle and restart it to get vehicle going again.
ELECTRICAL SYSTEM Apr 21, 2025
Incident date: Apr 19, 2025
BACK UP CAMERA GOES ON AND OFF. SOMETIME IT WORKS SOMETIMES IT DONT. THIS HAPPENS WHEN I START THE VEHICAL. SOMETIME THE CAMERA IS THERE , SOMETIME ITS NOT WORKING
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL Feb 17, 2025
Incident date: Feb 17, 2025
I am submitting this complaint regarding serious safety issues with my vehicle. After a recent 180-mile trip, the car initially functioned without issue during local driving. However, on the morning of February 16, 2025, I encountered multiple warning messages at startup, including "Service Brake As... Read more
POWER TRAIN Jan 20, 2025
Incident date: Jan 2, 2025
When driving the car it shutters, jerks, loses power and accelerations, shakes. The transmission was replaces once and it is doing it again under 100k miles. It could easily cause an accident. Transmission also randomly says it is hot to stop. There is a customer safety extended warranty on the tcm ... Read more
UNKNOWN OR OTHER Jan 20, 2025
Incident date: Jan 2, 2025
I am writing to formally express my profound disappointment with the excessive delay in shipping parts related to the recall of the A-Pillar trim piece for my vehicle. It has been over two months since the dealer removed these trim pieces from my car in compliance with the recall process, yet the re... Read more
AIR BAGS Dec 29, 2024
Incident date: Dec 26, 2024
When my car suddenly stopped on the highway, I encountered an issue with the “body control module.” The car wouldn’t start, and the key fob was ineffective. Additionally, the airbags stopped working. I don’t recall all the details, but I was unsure of where to report the dangerous vehicle. I... Read more
POWER TRAIN Nov 12, 2024
Incident date: Nov 11, 2024
The contact's wife owns a 2013 Ford C-Max Hybrid. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The contact stated there was an abnormal hissing and crackling sound coming from the vehicle. There was no warning light illuminated. Th... Read more
AIR BAGS Aug 9, 2024
Incident date: Aug 1, 2024
Vehicle was sold without airbags.
ENGINE Aug 5, 2024
Incident date: Jul 28, 2024
The contact owns a 2016 Ford Explorer. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and was not able to exceed 50 MPH. The contact stated that the check engine warning light had been illuminated for over 3 years. t uThe vehicle was taken to a dealer to be d... Read more
STEERING Aug 5, 2024
Incident date: Jul 28, 2024
prior complaint # 11588279 steering wheel "sticks" while driving, Honda replaced part # 53620-TLA-A30 power steering rack on 5/22/24 mileage 33,781. 7/28/24 same issue, nearly caused a collision when vehicle was "directed into oncoming lane" during a low speed left hand turn in a residential ar... Read more
WHEELS:HUBCAP/COVER Aug 1, 2024
Incident date: Jun 20, 2024
The contact owns a 2013 Toyota Rav4 equipped with four Continental Tires, Tire Line: Cross Contact LX; Tire Size: 225/65/R17, DOT Number: A32YHOOB0224. The contact stated that while the vehicle was parked and unattended, the passenger’s side front tire exploded. The hub cap detached and flew off t... Read more

Showing 50 of 63 complaints.

NHTSA Safety Ratings, 2024 MAZDA CX-5

2024 Mazda CX-5 SUV AWD

CategoryRating
Overall Rating 5 / 5 ★★★★★
Frontal Crash 5 / 5 ★★★★★
Frontal Crash, Driver 5 / 5 ★★★★★
Frontal Crash, Passenger 5 / 5 ★★★★★
Side Crash 5 / 5 ★★★★★
Side Crash, Driver 5 / 5 ★★★★★
Side Crash, Passenger 5 / 5 ★★★★★
Rollover 4 / 5 ★★★★☆
Rollover Risk 16.9%

Safety Technology

FeatureStatus
Electronic Stability ControlStandard
Forward Collision WarningStandard
Lane Departure WarningStandard

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2024 MAZDA CX-5

99 manufacturer communications from 49 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

ComponentBulletins
110000 ELECTRICAL SYSTEM17
060000 ENGINE AND ENGINE COOLING13
356000 EQUIPMENT ADAPTIVE/MOBILITY9
100000 POWER TRAIN6
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT6
980000 UNKNOWN OR OTHER5
200000 WHEELS4
350000 EQUIPMENT4
09-001-24c Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
16-002-24 Apr 25, 2024
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect to the iPhone. The CarPlay icon may not be displayed. The status of an unintended check box may cha
16-002-24 Apr 25, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect to the iPhone. The CarPlay icon may not be displayed. The status of an unintended check box may cha
SA-024-24 Apr 19, 2024
060000 ENGINE AND ENGINE COOLING
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their v
SA-017-24a Apr 11, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a Apr 11, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a Apr 11, 2024
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-022-24 Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
09-022-24 Apr 8, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-022-24 Apr 8, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
SA-017-24 Mar 14, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24 Mar 14, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24 Mar 14, 2024
350000 EQUIPMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24 Mar 14, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
09-001-24b Mar 14, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-016-24 Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03 Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-009-24a Feb 21, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a Feb 21, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a Feb 21, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a Feb 21, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-013-24 Feb 16, 2024
020000 SUSPENSION
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24 Feb 16, 2024
190000 TIRES
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24 Feb 16, 2024
200000 WHEELS
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-014-24 Feb 16, 2024
190000 TIRES
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24 Feb 16, 2024
192000 TIRES:SIDEWALL
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24 Feb 16, 2024
200000 WHEELS
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
09-001-24a Feb 13, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-011-24 Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24 Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24 Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24 Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24 Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24 Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-24 Feb 8, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24 Feb 8, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24 Feb 8, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24 Feb 8, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-006-24 Feb 1, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-006-24 Feb 1, 2024
110000 ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
09-001-24 Jan 10, 2024
110000 ELECTRICAL SYSTEM
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24 Jan 10, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24 Jan 10, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
01-005-23a Dec 20, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant tempe
SA-060-23c Dec 11, 2023
340000 COMMUNICATION
Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM.
SA-060-23c Dec 11, 2023
980000 UNKNOWN OR OTHER
Missing DTCs. Permanent updates to these procedures in the Workshop Manual (WSM) are in progress and once complete this Service Alert will be updated to indicate the respective (missing) DTCs has been added to the WSM.
SA-082-23 Dec 8, 2023
010000 STEERING
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-082-23 Dec 8, 2023
160000 STRUCTURE
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-021-23b Dec 7, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Qi Wireless Charger symptom troubleshooting
SA-021-23b Dec 7, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger symptom troubleshooting
SA-015-23e Dec 7, 2023
353000 EQUIPMENT:ELECTRICAL
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-015-23e Dec 7, 2023
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-025-23a Dec 5, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-025-23a Dec 5, 2023
110000 ELECTRICAL SYSTEM
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-081-23 Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
SA-079-23 Dec 1, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-079-23 Dec 1, 2023
130000 VISIBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
09-007-23c Nov 20, 2023
220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
09-039-23 Nov 14, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23 Nov 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23 Nov 14, 2023
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
SA-027-23c Nov 14, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c Nov 14, 2023
980000 UNKNOWN OR OTHER
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c Nov 14, 2023
110000 ELECTRICAL SYSTEM
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
05-005-23a Nov 14, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
05-005-23 Oct 31, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
SA-009-23i Oct 23, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23i Oct 23, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
02-003-23 Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-060-23 Oct 11, 2023
980000 UNKNOWN OR OTHER
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC P0555.
SA-060-23 Oct 11, 2023
030000 SERVICE BRAKES, HYDRAULIC
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC P0555.
SA-042-23a Oct 6, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
SA-055-23 Sep 28, 2023
100000 POWER TRAIN
A New Automatic Transmission Fluid (ATF-A7) is being used for some 2023 and 2024 models. ATF-A7 is an extremely low viscosity formulation with low friction to achieve best-in-class fuel economy and driving performance.
SA-056-23 Sep 28, 2023
110000 ELECTRICAL SYSTEM
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC's P2BF5, P2BF6 and P2BF7 below.
SA-056-23 Sep 28, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Permanent updates to these procedures in the WSM are in progress and once complete this Service Alert will be unpublished. While these updates are being completed please see the procedures for DTC's P2BF5, P2BF6 and P2BF7 below.
SA-054-23 Sep 26, 2023
110000 ELECTRICAL SYSTEM
Some 2024 model CX-5's are equipped with i-stop which uses a new Yuasa S-95 battery but is still compatible with the current software "Version C" of the DCA-8000 machine. To verify if the vehicle has the Yuasa S-95 battery, see battery labe
SA-003-23a Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
PF-23-09 Sep 14, 2023
350000 EQUIPMENT
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part wil
04-001-23b Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-021-23b Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-009-23h Aug 28, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h Aug 28, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h Aug 28, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-021-23a Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-050-23 Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-009-23g Aug 15, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g Aug 15, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g Aug 15, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-017-23d Jul 24, 2023
060000 ENGINE AND ENGINE COOLING
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d Jul 24, 2023
270000 LANE DEPARTURE
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d Jul 24, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d Jul 24, 2023
110000 ELECTRICAL SYSTEM
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-017-23d Jul 24, 2023
100000 POWER TRAIN
The CX-90 has new and revised features that are different from previous models and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns.
SA-040-23 Jul 14, 2023
220000 SEATS
Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.

MAZDA CX-5 - All Years Overview

Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).

20 Total Recalls
3,259 Total Complaints
0 Investigations
197 Reported Crashes
29 Reported Fires
1 Reported Deaths

MAZDA CX-5 - Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year Recalls Complaints
2026 0 18 View
2025 0 51 View
2024 (current) 0 63
2023 0 84 View
2022 0 83 View
2021 0 199 View
2020 0 153 View
2019 2 359 View
2018 3 474 View
2017 1 195 View
2016 5 628 View
2015 4 167 View
2014 4 492 View
2013 1 292 View
2012 0 1 View

Other MAZDA Models

Model Recalls Complaints
MAZDA6 98 2,911 View
TRIBUTE 65 2,831 View
B-SERIES TRUCK 65 888 View
MAZDA3 64 3,983 View
CX-9 59 1,796 View
626 54 3,892 View
MPV 44 1,157 View
RX-8 42 1,003 View