2023 MAZDA CX-5
0 recalls, 91 complaints - 209 TSBs - 5/5 safety rating
No recalls found for this vehicle.
Complaint Statistics
91 total complaints
2 crashes 1 fires 1 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 12 |
| ENGINE | 11 |
| POWER TRAIN | 10 |
| SERVICE BRAKES | 8 |
| UNKNOWN OR OTHER | 5 |
| VEHICLE SPEED CONTROL | 4 |
| FUEL/PROPULSION SYSTEM | 3 |
| ENGINE AND ENGINE COOLING | 3 |
| FUEL SYSTEM, GASOLINE | 3 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 3 |
SERVICE BRAKES
Sep 4, 2026
Incident date: Sep 3, 2026
When my car starts up, engine rpm is around 1500 or above 1000. If I would switch to reverse, the car sudden jerks back stronger and quicker than I expected even though my foot isn’t on the accelerator pedal and have pressed the brake lightly.
VEHICLE SPEED CONTROL
Sep 4, 2026
Incident date: Sep 3, 2026
When my car starts up, engine rpm is around 1500 or above 1000. If I would switch to reverse, the car sudden jerks back stronger and quicker than I expected even though my foot isn’t on the accelerator pedal and have pressed the brake lightly.
ENGINE
Sep 4, 2026
Incident date: Sep 3, 2026
When my car starts up, engine rpm is around 1500 or above 1000. If I would switch to reverse, the car sudden jerks back stronger and quicker than I expected even though my foot isn’t on the accelerator pedal and have pressed the brake lightly.
SERVICE BRAKES
Sep 2, 2026
Incident date: Sep 1, 2026
On 09/01/2026 at approximately 55 mph, I was driving with adaptive cruise control engaged. The vehicle ahead decelerated abruptly. My vehicle began braking hard with no input from me for a fraction of a second. A red BRAKE warning appeared in the instrument cluster with an audible alarm. I then app... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sep 2, 2026
Incident date: Sep 1, 2026
On 09/01/2026 at approximately 55 mph, I was driving with adaptive cruise control engaged. The vehicle ahead decelerated abruptly. My vehicle began braking hard with no input from me for a fraction of a second. A red BRAKE warning appeared in the instrument cluster with an audible alarm. I then app... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Sep 2, 2026
Incident date: Sep 1, 2026
On 09/01/2026 at approximately 55 mph, I was driving with adaptive cruise control engaged. The vehicle ahead decelerated abruptly. My vehicle began braking hard with no input from me for a fraction of a second. A red BRAKE warning appeared in the instrument cluster with an audible alarm. I then app... Read more
SEAT BELTS
Aug 18, 2026
Incident date: Aug 8, 2026
We purchased a certified pre-owned Mazda CX-5 from Wellesley Mazda in [XXX] on XXX. As soon as we got home and tried to exit the vehicle, we noticed that the driver's seatbelt was not releasing. Since then, we have noticed that the seat belt has not latched or unlatched properly. Our concern is that... Read more
POWER TRAIN
Jul 2, 2026
Incident date: Jul 2, 2026
when cold: - delays in shifts, sometimes up to a few seconds, hard jolt due to revs being too high once it finally shifts (really bad in 2nd gear, pretty bad in 3rd) - slight delay in overdrive gears sometimes (7th, 8th, 9th, 10th) after warming up: - delay upshifting into 4th and 5th almost always... Read more
UNKNOWN OR OTHER
Jul 2, 2026
Incident date: Jul 2, 2026
Sunroof glass exploded without warning while driving at highway speed. Glass shards poured throughout the vehicle including on the driver, potentially putting the vehicle and other vehicles in danger.
POWER TRAIN
Jun 26, 2026
Incident date: Jun 17, 2026
The automatic engine shut off at stop doesn't always restart engine when moving again. This has happened several times where the engine doesn't restart after the engine shut off is engaged. This is the same issue as reported in NHTSA Action Number: EA25004
SERVICE BRAKES
Jun 3, 2026
Incident date: May 15, 2026
I bought this car February 2026 when I drove it on the freeway they car felt wiggly not the axle is broke and the wheel bearings stop the car from going
FORWARD COLLISION AVOIDANCE: WARNINGS
May 22, 2026
Incident date: May 1, 2026
The vehicle experienced a sudden unprovoked, catastrophic, and total electronic and mechanical failure of the primary braking and ADAS. Driving at expressway speeds, the vehicle immediately lost all power brake assistance, threw immediate multi-system critical alerts on the instrument cluster, and b... Read more
ENGINE
May 6, 2026
Incident date: Oct 16, 2025
The contact owns a 2023 Honda HR-V. The contact stated that all the warning lights were illuminated. The vehicle stalled upon starting. The vehicle was taken to an independent mechanic, where the fuse was replaced. The vehicle was repaired, but the failure recurred. While depressing the start button... Read more
VEHICLE SPEED CONTROL
May 2, 2026
Incident date: Apr 10, 2026
Sudden acceleration even. Date April 10, 2026, at around 2:30 PM on a clear sunny day. Car make and model Mazda CX5 bought on 7/4/2023 VIN [XXX] , mileage around 10,000, only one owner. While attempting to park at BJ’s Wholesale Club ,when driver started to make a turn to a parking space, vehicl... Read more
Crash
SEAT BELTS
Apr 22, 2026
Incident date: Apr 2, 2026
Front seat passenger side seat belt. Does not have a height adjustment for the shoulder strap. Belt comes across the neck of shorter individuals.
UNKNOWN OR OTHER
Apr 22, 2026
Incident date: Apr 2, 2026
Service Shifter message has been persistent. Has been checked at multiple independent locations for diagnostic check. Each location has said that it should be a lifetime product and in no need of replacement per Jeep standards. I have therefore been unable to get the service shifter diagnosed and fi... Read more
ELECTRICAL SYSTEM
Apr 10, 2026
Incident date: Mar 8, 2026
The instrument panel with the fuel and mileage on it would go black or keep going back and forth to the original car code while I am driving. Next, the screen for my radio would shut down on me and restart itself while I am on the highway. Lastly, when I turn on my exterior lights at night, my inter... Read more
STEERING
Mar 16, 2026
Incident date: Mar 10, 2026
The front axles in my 2024 Honda prologue touring model four-wheel drive I have been clicking and making noises even before 1,000 miles. I have spoken to the dealer several times and Honda as well two times. I do not know if this is dangerous but it seems dangerous to me. I am used to driving older ... Read more
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
Mar 13, 2026
Incident date: Mar 2, 2026
The driver's side mirror repositions itself downward, upward, or outward when unlocking and opening a door. It infrequently repositions while driving as well. These occurrences put me and others at risk by increasing my blind spot when I need to change lanes. Two Volvo dealers have reproduced the m... Read more
ELECTRICAL SYSTEM
Mar 4, 2026
Incident date: Feb 15, 2026
The contact owns a 2026 Hyundai Ioniq 5. The contact stated that while charging the vehicle at the workplace, the vehicle started flashing a message "Charging was Unsuccessful". The contact was able to drive the vehicle to the residence; however, the door locks were making clicking sounds. The conta... Read more
ENGINE
Feb 21, 2026
Incident date: Dec 21, 2025
Recall issued for engine containing sand but no fix in sight. Told not to drive a car we just purchased?!?!
ELECTRICAL SYSTEM
Jan 22, 2026
Incident date: Jan 17, 2026
This issue of the Starter not functioning properly was identified by the manufacturer and brought to my attention through their correspondence. Later confirmed on the NHSTA website. To date, no fix has been made available.
ELECTRICAL SYSTEM
Jan 22, 2026
Incident date: Jan 17, 2026
On December 28, 2025, the vehicle displayed the dashboard warning "Check electric vehicle system." It was brought to the dealership and has been sitting there for 24 days so far due to a drained 12v battery and failed ICCU system. The dealers informs me that the ICCU is on a "national freeze, mean... Read more
STRUCTURE
Jan 22, 2026
Incident date: Jan 17, 2026
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the m... Read more
VEHICLE SPEED CONTROL
Jan 14, 2026
Incident date: Jan 1, 2023
I was driving down the interstate in the mountainous region of Montana. While coming down the hill, I lost all power in my vehicle. My car continued to slow down, unable to accelerate. I had multiple warnings/things flash across my screen that identified that I no longer had access to them. After ab... Read more
ELECTRICAL SYSTEM
Jan 14, 2026
Incident date: Jan 1, 2023
The alternator pulley appears to be making contact with a harness rubbing through the insulation exposing the wire
POWER TRAIN
Jan 14, 2026
Incident date: Jan 1, 2023
The contact owns a 2021 Chevrolet Malibu. The contact stated that the vehicle was taken to a dealer for a recall repair related to the fuel pump control module. After the repair was completed, the contact experienced a new failure. While attempting to turn off the vehicle, the vehicle became inopera... Read more
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Jan 6, 2026
Incident date: Jan 4, 2026
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving at 55 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the engine and the radiator needed to be replaced. T... Read more
VISIBILITY/WIPER
Dec 23, 2025
Incident date: Dec 6, 2025
My windshield wipers were working on Dec 19th as we drove to the store. When we came back out the wipers or sprayer no longer worked. This caused extreme low visibility while driving on the street. Being an all electric vehicle I figured maybe it was a system malfunction. So I turned the car off to ... Read more
ELECTRICAL SYSTEM
Dec 15, 2025
Incident date: Dec 1, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The contact had the vehicle towed to a local dealer where the dealer and was informed that parts for NHTSA Campaign Number... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Nov 10, 2025
Incident date: Sep 1, 2025
Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an ... Read more
VEHICLE SPEED CONTROL
Oct 11, 2025
Incident date: Sep 20, 2025
Performed uconnext update last night and this morning car completely lost power on the highway. Power steering also did not work and unable to provide gas to car to accelerate. Dead stopped on highway. Dealership then tells me it is “safe to drive but will continue stalling out”
ENGINE AND ENGINE COOLING
Oct 2, 2025
Incident date: Sep 28, 2025
The contact owns a 2024 Volkswagen Taos. The contact stated while driving at an undisclosed speed, the vehicle stalled. The vehicle was driven to the shoulder of the road. The check coolant warning light was illuminated. The contact stated that while attempting to start the vehicle, the vehicle fail... Read more
FUEL SYSTEM, GASOLINE
Oct 2, 2025
Incident date: Sep 28, 2025
The contact owned a 2023 Ford Bronco Sport. The contact received a notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 73 MPH, the vehicle experienced an unknown ... Read more
Crash
Fire
1 injured
FUEL SYSTEM, GASOLINE
Oct 2, 2025
Incident date: Sep 28, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
UNKNOWN OR OTHER
Sep 4, 2025
Incident date: Jun 1, 2025
Turbo overboost unable to drive for safety or cause for more damage
POWER TRAIN
Sep 4, 2025
Incident date: Sep 1, 2025
As the vehicle is stopped in traffic and is about the proceed, the vehicle automatically shifts into park and the emission warning light comes on. The vehicle is unable to be put back into drive unless the vehicle is turned off and then restarted creating a dangerous condition while you are stuck i... Read more
FUEL SYSTEM, GASOLINE
Sep 4, 2025
Incident date: Jun 1, 2025
We purchased the above referenced vehicle new back in 2022 and have received numerous recalls since 2023. Many of these recalls have no remedy or remedies not yet available. Thankfully, most of these recalls are not urgent and do not pose much of a problem. However, the most recent recall 25S75/25V4... Read more
FUEL SYSTEM, DIESEL
Aug 1, 2025
Incident date: Jul 20, 2024
The contact owns a 2016 Ram 1500. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. No warning lights were illuminated. While attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the residence. The vehicle was not diagnose... Read more
FUEL/PROPULSION SYSTEM
Aug 1, 2025
Incident date: Jul 25, 2025
Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.
AIR BAGS
Jun 27, 2025
Incident date: Jun 18, 2025
An error code (RCM_a056) will intermittently come up and say there is a fault with the front passenger safety restraint system. It will turn on for a car ride and stay off for a few days and come back randomly. When I researched this code, I found that this is a known issue with 2018 Tesla Model 3's... Read more
SEATS
Jun 27, 2025
Incident date: Jun 18, 2025
An error code (RCM_a056) will intermittently come up and say there is a fault with the front passenger safety restraint system. It will turn on for a car ride and stay off for a few days and come back randomly. When I researched this code, I found that this is a known issue with 2018 Tesla Model 3's... Read more
SERVICE BRAKES
Jun 27, 2025
Incident date: Jun 18, 2025
There are so many issues with this vehicle that started right from the beggining when I purchased it back 2023): •The sensors in the car beep frequently even when nothing is in the way. •When using the brakes, the car will sometimes abruptly brake aggressively •Middle console of the inside of ... Read more
ENGINE
Jun 10, 2025
Incident date: May 8, 2025
The contact owns a 2019 GMC Terrain. The contact stated while driving 25 MPH, there was an abnormal sound coming from the engine. The low power message was displayed. The contact pulled over to the left side of the road and waited for towing assistance. The contact attempted to restart the vehicle; ... Read more
POWER TRAIN
Jun 8, 2025
Incident date: Dec 26, 2023
The clutch keeps giving out. It’s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to... Read more
POWER TRAIN
Apr 16, 2025
Incident date: Mar 20, 2025
I pulled out of my driveway and the truck rapidly downshifted from 5th to second gear upon coming to a stop sign and threw my wife and I up in our seats and me into the steering wheel. . Then upon accelerating to come into the highway the truck RPM went way up but the truck didn’t accelerate and t... Read more
ENGINE
Apr 16, 2025
Incident date: Mar 20, 2025
The engine went out while driving on the highway. Was driving around 60 mph. I almost gone to an accident. GM seemed like they knew of the problem but did not warn none of their customers of this problem. Car only had around 35,000 miles. GM however did swap out the engine. I want to sell and or tra... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 13, 2025
Incident date: Jul 5, 2024
While driving on the interstate, suddenly got 6 different ‘warning’ messages on the dashboard. Most of them involved the brakes. Emergency brake malfunction, brake hold malfunction, forward collision malfunction, adaptive cruise control malfunction, brake system malfunction (use of brakes may be... Read more
VISIBILITY/WIPER
Mar 3, 2025
Incident date: Jul 12, 2024
I was driving home or not and it was raining. I turned the windshield wipers on. They were working to begin with but after a few minutes, they just quit working altogether. You could hear the motor running for the wiper, but they just wasn’t moving so I had to see it on the side of the road to it... Read more
POWER TRAIN
Feb 20, 2025
Incident date: Nov 2, 2024
See attached document for complaint.
Showing 50 of 91 complaints.
NHTSA Safety Ratings, 2023 MAZDA CX-5
2023 Mazda CX-5 SUV AWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 16.9% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2023 MAZDA CX-5
209 manufacturer communications from 124 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 48 |
| 060000 ENGINE AND ENGINE COOLING | 31 |
| 120000 EXTERIOR LIGHTING | 15 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 10 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 10 |
| 350000 EQUIPMENT | 10 |
| 170000 LATCHES/LOCKS/LINKAGES | 8 |
| 200000 WHEELS | 7 |
09-001-24c
Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-024-24
Apr 19, 2024
060000 ENGINE AND ENGINE COOLING
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their v
SA-017-24a
Apr 11, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
09-022-24
Apr 8, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-022-24
Apr 8, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-001-24b
Mar 14, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-017-24
Mar 14, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
350000 EQUIPMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03
Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-009-24a
Feb 21, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-014-24
Feb 16, 2024
200000 WHEELS
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
192000 TIRES:SIDEWALL
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
190000 TIRES
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-013-24
Feb 16, 2024
200000 WHEELS
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
190000 TIRES
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
020000 SUSPENSION
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
09-001-24a
Feb 13, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-24
Feb 8, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
09-006-24
Feb 2, 2024
170000 LATCHES/LOCKS/LINKAGES
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
09-006-24
Feb 2, 2024
162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
SA-006-24
Feb 1, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-006-24
Feb 1, 2024
110000 ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
06-001-24
Jan 23, 2024
010000 STEERING
Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, th
09-001-24
Jan 10, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
110000 ELECTRICAL SYSTEM
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
01-005-23a
Dec 20, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant tempe
09-001-23a
Dec 18, 2023
350000 EQUIPMENT
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
09-001-23a
Dec 18, 2023
110000 ELECTRICAL SYSTEM
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
SA-082-23
Dec 8, 2023
160000 STRUCTURE
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-082-23
Dec 8, 2023
010000 STEERING
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-021-23b
Dec 7, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Qi Wireless Charger symptom troubleshooting
SA-021-23b
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger symptom troubleshooting
SA-015-23e
Dec 7, 2023
353000 EQUIPMENT:ELECTRICAL
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-015-23e
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-081-23
Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
SA-025-23a
Dec 5, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-025-23a
Dec 5, 2023
110000 ELECTRICAL SYSTEM
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-079-23
Dec 1, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-079-23
Dec 1, 2023
130000 VISIBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
06-004-23b
Dec 1, 2023
010000 STEERING
Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
09-041-23
Nov 27, 2023
120000 EXTERIOR LIGHTING
Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coa
09-007-23c
Nov 20, 2023
220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
SA-027-23c
Nov 14, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
980000 UNKNOWN OR OTHER
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
110000 ELECTRICAL SYSTEM
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
05-005-23a
Nov 14, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
09-039-23
Nov 14, 2023
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
01-007-23a
Nov 7, 2023
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-007-23a
Nov 7, 2023
350000 EQUIPMENT
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
05-005-23
Oct 31, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
SA-009-23i
Oct 23, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23i
Oct 23, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
02-003-23
Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-042-23a
Oct 6, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
09-015-23c
Oct 6, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
PF-23-09
Sep 14, 2023
350000 EQUIPMENT
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part wil
04-001-23b
Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
09-015-23b
Aug 29, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-050-23
Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-021-23b
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-021-23a
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-009-23h
Aug 28, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-037-23a
Aug 16, 2023
060000 ENGINE AND ENGINE COOLING
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem
SA-009-23g
Aug 15, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-044-23
Jul 28, 2023
020000 SUSPENSION
Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of going up or down an incline while simultaneously making a tu
09-015-23a
Jul 26, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-042-23
Jul 21, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
SA-040-23
Jul 14, 2023
220000 SEATS
Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
SA-027-23b
Jul 11, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".
Showing 100 of 209 bulletins.
MAZDA CX-5 - All Years Overview
Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).
20
Total Recalls
3,286
Total Complaints
0
Investigations
197
Reported Crashes
32
Reported Fires
1
Reported Deaths
MAZDA CX-5 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.