2023 MAZDA CX-5
0 recalls, 84 complaints - 209 TSBs - 5/5 safety rating
No recalls found for this vehicle.
Complaint Statistics
84 total complaints
1 crashes 1 fires 2 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 11 |
| ENGINE | 10 |
| POWER TRAIN | 9 |
| UNKNOWN OR OTHER | 6 |
| SERVICE BRAKES | 5 |
| SUSPENSION | 4 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 4 |
| FUEL/PROPULSION SYSTEM | 3 |
| STEERING | 3 |
| STRUCTURE:BODY | 3 |
UNKNOWN OR OTHER
Jul 2, 2026
Incident date: Jul 2, 2026
My vehicle was towed back to the dealership to have the transmission replaced, under warranty. After confirming the failure and warranty, I was informed, by emailed service order, that the airbag light was illuminated.it also listed the cost to diagnose the light and that I declined this "recommende... Read more
AIR BAGS
Jul 2, 2026
Incident date: Jul 2, 2026
My vehicle was towed back to the dealership to have the transmission replaced, under warranty. After confirming the failure and warranty, I was informed, by emailed service order, that the airbag light was illuminated.it also listed the cost to diagnose the light and that I declined this "recommende... Read more
ELECTRICAL SYSTEM
Jun 26, 2026
Incident date: Jun 17, 2026
The 2025 Audi Q5 has a systemic problem with its Multi Meidia and driver assist features, such as cruise control, side mirrors, back up camera, directional maps, etc, which malfunction at inopportune times causing major distraction while driving. Audi has been aware of the problem since 2025 and ha... Read more
SEAT BELTS
Jun 3, 2026
Incident date: May 15, 2026
The passenger seat occupancy sensor goes off intermittently, causing an extremely distracting seatbelt alarm in the vehicle during operation. This has occurred to me while driving on a highway; I deeply lost focus on controlling the vehicle as the alarm started suddenly, I shoved the one water bottl... Read more
SERVICE BRAKES
May 22, 2026
Incident date: May 1, 2026
Brake pedals do not have enough pedal reserve, it takes some time for it to come to a stop. The brakes don’t feel secure. We feel like the brakes are going to give up. It also makes a very loud scratching sound when reversing and pressing on the brakes.
ENGINE AND ENGINE COOLING
May 6, 2026
Incident date: Oct 16, 2025
The contact owns a 2015 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 ( ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM). The contact stated that while driving at an undisclosed speed, the message "turn off engine and do not open hood" was displayed on the instrument ... Read more
ENGINE
May 2, 2026
Incident date: Apr 10, 2026
Engine coolant control valve needed to be replaced. Special coverage (N252508341) was issued out by GM to fix this problem on 2021 GMC Sierra 1500 vehicles.
UNKNOWN OR OTHER
Apr 22, 2026
Incident date: Apr 2, 2026
Service Shifter message has been persistent. Has been checked at multiple independent locations for diagnostic check. Each location has said that it should be a lifetime product and in no need of replacement per Jeep standards. I have therefore been unable to get the service shifter diagnosed and fi... Read more
SUSPENSION
Apr 22, 2026
Incident date: Apr 2, 2026
The vehicle intermittently fails to reverse properly, hesitates, jerks, and at times locks despite no obstruction present. This occurs during normal use and creates a serious safety concern, particularly when backing out of parking spaces or into traffic. In addition, the vehicle exhibits ongoing e... Read more
STRUCTURE:BODY
Apr 10, 2026
Incident date: Mar 8, 2026
After several decades of producing the JK model Wrangler, Jeep transitioned to a JL model midyear 2018. There are essentially two distinct 2018 Jeep Wrangler models. Jeep (Stellantis) has accepted responsibility for a safety defect for the JL model years 2019 through current. This recognized defe... Read more
POWER TRAIN
Mar 16, 2026
Incident date: Mar 10, 2026
The front axles in my 2024 Honda prologue touring model four-wheel drive I have been clicking and making noises even before 1,000 miles. I have spoken to the dealer several times and Honda as well two times. I do not know if this is dangerous but it seems dangerous to me. I am used to driving older ... Read more
SUSPENSION
Mar 13, 2026
Incident date: Mar 2, 2026
I am filing a complaint regarding a suspension defect on my new Tesla Model Y Juniper. Shortly after purchasing the vehicle, I began hearing a distinct knocking / clunking noise coming from the suspension when driving over small road imperfections and at low speeds. The noise is clearly abnormal fo... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Mar 4, 2026
Incident date: Feb 15, 2026
The contact owns a 2026 Chevrolet Blazer. The contact stated that while reversing from the driveway, the automatic emergency braking system erroneously engaged, causing the vehicle to stop abruptly. There was no warming light illuminated. The contact sustained middle back pains as a result; however,... Read more
1 injured
UNKNOWN OR OTHER
Feb 21, 2026
Incident date: Dec 21, 2025
I was driving vehicle and heard a loud sound like an explosion. I looked up and there was a big hole in my sunroof. The sunroof exploded. Yes you can look at it. It proceeded to crack and glass flew everywhere. Danger was that glass flew everywhere, got in my hair and could have been way worse. It... Read more
UNKNOWN OR OTHER
Jan 22, 2026
Incident date: Jan 17, 2026
the lug nut caps will not come off and no tire store in our area can get them off without charging an arm and a leg. what if we were on the road with a flat tire? my husband is [XXX] and i'm [XXX] . there is no way we'd be able to get the wheel off to change it. what if we had no cell service and ... Read more
STRUCTURE
Jan 22, 2026
Incident date: Jan 17, 2026
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the m... Read more
ELECTRICAL SYSTEM
Jan 22, 2026
Incident date: Jan 17, 2026
On December 28, 2025, the vehicle displayed the dashboard warning "Check electric vehicle system." It was brought to the dealership and has been sitting there for 24 days so far due to a drained 12v battery and failed ICCU system. The dealers informs me that the ICCU is on a "national freeze, mean... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 14, 2026
Incident date: Jan 1, 2023
Automatic parking break engaged while in drive and moving downhill
POWER TRAIN
Jan 14, 2026
Incident date: Jan 1, 2023
The contact owns a 2021 Chevrolet Malibu. The contact stated that the vehicle was taken to a dealer for a recall repair related to the fuel pump control module. After the repair was completed, the contact experienced a new failure. While attempting to turn off the vehicle, the vehicle became inopera... Read more
ELECTRICAL SYSTEM
Jan 14, 2026
Incident date: Jan 1, 2023
The alternator pulley appears to be making contact with a harness rubbing through the insulation exposing the wire
STEERING
Jan 6, 2026
Incident date: Jan 4, 2026
We were driving on a busy freeway and the power steering quit working making it hard to steer and maneuver in traffic. We went directly to a GM dealer and the code CO545 Steering Wheel Torgue Sensor came up. This is a sensor inside the sealed steering gear that cannot be replaced without being comp... Read more
VEHICLE SPEED CONTROL
Dec 23, 2025
Incident date: Dec 6, 2025
Transmission control unit (TCU) failure with error code P061B in 2022 Mazda 3. Problem began approximately 6 months after purchase (February 2023, mileage 8181). Despite five repair attempts by Russell & Smith Mazda Houston (August 8, 2023; January 22, 2025; April 8, 2025; October 13, 2025; December... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Dec 15, 2025
Incident date: Dec 1, 2025
My abs, traction control light, and brake light are on on the dash. When I tried to use cruise control the other day it wouldn't turn off. Now it's not working at all and the brakes locked up in the rain the other day and as soon as it dried up outside the issue went away. But now the brake module u... Read more
ELECTRICAL SYSTEM
Nov 10, 2025
Incident date: Sep 1, 2025
Subject: Serious Safety and Electrical Problems – Request for Buyback or Replacement Dear [Manufacturer Name or Dealer Name], I leased my vehicle in January 2025, and since the very beginning I have experienced multiple serious problems. Right after taking the car from the dealership, it had an ... Read more
FUEL/PROPULSION SYSTEM
Oct 11, 2025
Incident date: Sep 20, 2025
Performed uconnext update last night and this morning car completely lost power on the highway. Power steering also did not work and unable to provide gas to car to accelerate. Dead stopped on highway. Dealership then tells me it is “safe to drive but will continue stalling out”
FUEL SYSTEM, GASOLINE
Oct 2, 2025
Incident date: Sep 28, 2025
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount... Read more
FUEL SYSTEM, GASOLINE
Oct 2, 2025
Incident date: Sep 28, 2025
The contact owned a 2023 Ford Bronco Sport. The contact received a notification of NHTSA Campaign Number: 25V467000(Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 73 MPH, the vehicle experienced an unknown ... Read more
Crash
Fire
1 injured
POWER TRAIN
Oct 2, 2025
Incident date: Sep 28, 2025
Vehicle started shaking during acceleration above 40 mph. Felt like the wheels were going to come off. The issue is that the front axle drive shafts are very corroded and failing.
SUSPENSION
Sep 4, 2025
Incident date: Jun 1, 2025
We purchased the above referenced vehicle new back in 2022 and have received numerous recalls since 2023. Many of these recalls have no remedy or remedies not yet available. Thankfully, most of these recalls are not urgent and do not pose much of a problem. However, the most recent recall 25S75/25V4... Read more
FUEL SYSTEM, GASOLINE
Sep 4, 2025
Incident date: Jun 1, 2025
We purchased the above referenced vehicle new back in 2022 and have received numerous recalls since 2023. Many of these recalls have no remedy or remedies not yet available. Thankfully, most of these recalls are not urgent and do not pose much of a problem. However, the most recent recall 25S75/25V4... Read more
ENGINE
Sep 4, 2025
Incident date: Sep 1, 2025
As the vehicle is stopped in traffic and is about the proceed, the vehicle automatically shifts into park and the emission warning light comes on. The vehicle is unable to be put back into drive unless the vehicle is turned off and then restarted creating a dangerous condition while you are stuck i... Read more
WHEELS
Aug 1, 2025
Incident date: Jul 20, 2024
I have a 2017 Ford Escape and just had it in the Ford dealer for inspection and was informed that all of my lug nuts are swollen a;nd stripped and need replacement. I checked online and found that this is a recurrent issue with Ford vehicles where the lug nuts can swell due to a two-piece design w... Read more
ELECTRICAL SYSTEM
Aug 1, 2025
Incident date: Jul 25, 2025
Vehicle stalls and loses all power while driving. Vehicle comes to an abrupt halt.
SEATS
Jun 27, 2025
Incident date: Jun 18, 2025
An error code (RCM_a056) will intermittently come up and say there is a fault with the front passenger safety restraint system. It will turn on for a car ride and stay off for a few days and come back randomly. When I researched this code, I found that this is a known issue with 2018 Tesla Model 3's... Read more
AIR BAGS
Jun 27, 2025
Incident date: Jun 18, 2025
An error code (RCM_a056) will intermittently come up and say there is a fault with the front passenger safety restraint system. It will turn on for a car ride and stay off for a few days and come back randomly. When I researched this code, I found that this is a known issue with 2018 Tesla Model 3's... Read more
STEERING
Jun 27, 2025
Incident date: Jun 18, 2025
I purchased my 2016 Honda Civic in 2018. Not too long afterward, I noticed the steering would occasionally stick in place when trying to turn it causing overcorrections in driving. Over time, the occurrences have dramatically increased, especially on the highway (dangerous). I have brought the veh... Read more
ENGINE
Jun 10, 2025
Incident date: May 8, 2025
The contact owns a 2019 GMC Terrain. The contact stated while driving 25 MPH, there was an abnormal sound coming from the engine. The low power message was displayed. The contact pulled over to the left side of the road and waited for towing assistance. The contact attempted to restart the vehicle; ... Read more
POWER TRAIN
Jun 8, 2025
Incident date: Dec 26, 2023
The clutch keeps giving out. It’s been fixed 2 times and I have the same issue. It takes a bit in order for the car to generate power to go forward & it shutters when it moves froward when pushing on the gas. It can sometimes move forward a bit when placed in reverse and same thing when I shift to... Read more
ENGINE
Apr 16, 2025
Incident date: Mar 20, 2025
The engine went out while driving on the highway. Was driving around 60 mph. I almost gone to an accident. GM seemed like they knew of the problem but did not warn none of their customers of this problem. Car only had around 35,000 miles. GM however did swap out the engine. I want to sell and or tra... Read more
POWER TRAIN
Apr 16, 2025
Incident date: Mar 20, 2025
I pulled out of my driveway and the truck rapidly downshifted from 5th to second gear upon coming to a stop sign and threw my wife and I up in our seats and me into the steering wheel. . Then upon accelerating to come into the highway the truck RPM went way up but the truck didn’t accelerate and t... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Apr 13, 2025
Incident date: Jul 5, 2024
While driving on the interstate, suddenly got 6 different ‘warning’ messages on the dashboard. Most of them involved the brakes. Emergency brake malfunction, brake hold malfunction, forward collision malfunction, adaptive cruise control malfunction, brake system malfunction (use of brakes may be... Read more
VISIBILITY/WIPER
Mar 3, 2025
Incident date: Jul 12, 2024
I was driving home or not and it was raining. I turned the windshield wipers on. They were working to begin with but after a few minutes, they just quit working altogether. You could hear the motor running for the wiper, but they just wasn’t moving so I had to see it on the side of the road to it... Read more
POWER TRAIN
Feb 20, 2025
Incident date: Nov 2, 2024
See attached document for complaint.
FORWARD COLLISION AVOIDANCE: WARNINGS
Feb 19, 2025
Incident date: Feb 19, 2025
I purchased my 2024 Outlander in August and drive 150 miles daily, Monday to Friday. Since November, with only 2,500 miles on it, I've experienced recurring issues: 1. Adaptive cruise control turns off frequently 2.Forward collision light comes on unnecessarily often several times daily (when start... Read more
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Feb 19, 2025
Incident date: Feb 19, 2025
I purchased my 2024 Outlander in August and drive 150 miles daily, Monday to Friday. Since November, with only 2,500 miles on it, I've experienced recurring issues: 1. Adaptive cruise control turns off frequently 2.Forward collision light comes on unnecessarily often several times daily (when start... Read more
UNKNOWN OR OTHER
Jan 13, 2025
Incident date: Jan 10, 2025
The rear window dropped down while driving, which was scary and wouldn't go up.
ELECTRICAL SYSTEM
Jan 7, 2025
Incident date: Oct 7, 2023
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
ENGINE AND ENGINE COOLING
Jan 7, 2025
Incident date: Oct 7, 2023
The contact owns a 2014 BMW 528I. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the... Read more
ELECTRICAL SYSTEM
Jan 3, 2025
Incident date: Jan 3, 2025
I am having difficulties with my engine push start/stop button. It takes multiple tries to get the car to turn on. There is a recall for my exact car, year, and model but my vin is not included. I am wondering how I am able to get my vin included in the recall? Thank you very much for you help!!
Other/I am not sure
Dec 22, 2024
Incident date: Jan 8, 2023
The Nuna Revv we own is a rotating convertible car seat. When we first installed the car seat, we heard metallic rattling from inside the car seat and base when driving. I went to inspect the car seat and found excessive movement between the car seat and the base. This motion is well over a quarter ... Read more
Showing 50 of 84 complaints.
NHTSA Safety Ratings, 2023 MAZDA CX-5
2023 Mazda CX-5 SUV AWD
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 16.9% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Standard |
| Lane Departure Warning | Standard |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2023 MAZDA CX-5
209 manufacturer communications from 124 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 48 |
| 060000 ENGINE AND ENGINE COOLING | 31 |
| 120000 EXTERIOR LIGHTING | 15 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 10 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 10 |
| 350000 EQUIPMENT | 10 |
| 170000 LATCHES/LOCKS/LINKAGES | 8 |
| 200000 WHEELS | 7 |
09-001-24c
Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-024-24
Apr 19, 2024
060000 ENGINE AND ENGINE COOLING
A tapping/rattling noise may be noticed from the valve train area. This operating condition can occur on new vehicles which have been delivered to Mazda dealers (due to loading and unloading from transport trucks or customers moving their v
SA-017-24a
Apr 11, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24a
Apr 11, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
09-022-24
Apr 8, 2024
170000 LATCHES/LOCKS/LINKAGES
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-022-24
Apr 8, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the power liftgate (PLG) may open unintentionally while the vehicle is parked or stopped. Due to the shape of the 7th generation remote transmitter, the power liftgate button may be long pressed unintentiona
09-001-24b
Mar 14, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-017-24
Mar 14, 2024
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
350000 EQUIPMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-017-24
Mar 14, 2024
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / St
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03
Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-009-24a
Feb 21, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24a
Feb 21, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-014-24
Feb 16, 2024
200000 WHEELS
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
192000 TIRES:SIDEWALL
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-014-24
Feb 16, 2024
190000 TIRES
Some customers may complain that the tire sidewalls are distorted or "damaged". Sidewall waviness/indentations/undulations are common on radial tires and are more noticeable on tires with taller sidewalls. The higher the tire pressure, the
SA-013-24
Feb 16, 2024
200000 WHEELS
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
190000 TIRES
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
SA-013-24
Feb 16, 2024
020000 SUSPENSION
Some vehicles may exhibit a steering shimmy or body vibration during the PDI test drive or during the first few miles of driving after the vehicle has been delivered to the customer due to flat spots on the tires. Flat spots on tires may be
09-001-24a
Feb 13, 2024
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-009-24
Feb 8, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
350000 EQUIPMENT
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
SA-009-24
Feb 8, 2024
060000 ENGINE AND ENGINE COOLING
Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not
09-006-24
Feb 2, 2024
170000 LATCHES/LOCKS/LINKAGES
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
09-006-24
Feb 2, 2024
162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
SA-006-24
Feb 1, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-006-24
Feb 1, 2024
110000 ELECTRICAL SYSTEM
Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
06-001-24
Jan 23, 2024
010000 STEERING
Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, th
09-001-24
Jan 10, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
980000 UNKNOWN OR OTHER
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
09-001-24
Jan 10, 2024
110000 ELECTRICAL SYSTEM
Some customers may experience a a??Telematics Malfunctiona?? message in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored in memory. This is caused by improper control software of the t
01-005-23a
Dec 20, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant tempe
09-001-23a
Dec 18, 2023
350000 EQUIPMENT
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
09-001-23a
Dec 18, 2023
110000 ELECTRICAL SYSTEM
Some vehicles may exhibit an a??In Vehicle Network Malfunctiona?? message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been di
SA-082-23
Dec 8, 2023
160000 STRUCTURE
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-082-23
Dec 8, 2023
010000 STEERING
Before judging a steering wheel as having premature wear or a defect, first clean the steering wheel as explained in the repair information. Some vehicles may have steering wheel stains caused by chemicals such as hand lotions.
SA-021-23b
Dec 7, 2023
353650 EQUIPMENT:ELECTRICAL:WIRELESS CHARGER/CRADLE
Qi Wireless Charger symptom troubleshooting
SA-021-23b
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger symptom troubleshooting
SA-015-23e
Dec 7, 2023
353000 EQUIPMENT:ELECTRICAL
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-015-23e
Dec 7, 2023
110000 ELECTRICAL SYSTEM
Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration / Enrollment TCU Activation WI-FI General Informatio Conditions for Remote Engine Start Will Not
SA-081-23
Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
SA-025-23a
Dec 5, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-025-23a
Dec 5, 2023
110000 ELECTRICAL SYSTEM
When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is update
SA-079-23
Dec 1, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
SA-079-23
Dec 1, 2023
130000 VISIBILITY
Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360A?view monitor. As this phenomenon is not a system failure, do not make any repairs or replace any parts.
06-004-23b
Dec 1, 2023
010000 STEERING
Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
09-041-23
Nov 27, 2023
120000 EXTERIOR LIGHTING
Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coa
09-007-23c
Nov 20, 2023
220000 SEATS
At PDI or when new vehicle is delivered, some customers may complain about wrinkles on the leather seat cushion and/or seat back surface.
SA-027-23c
Nov 14, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
980000 UNKNOWN OR OTHER
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
SA-027-23c
Nov 14, 2023
110000 ELECTRICAL SYSTEM
In-Vehicle Network Malfunction error message and Master Warning light ON with DTC U3000:04 (Telematics communication unit internal malfunction) stored.
05-005-23a
Nov 14, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
09-039-23
Nov 14, 2023
353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
09-039-23
Nov 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience no sound from the audio system and/or the audio source cannot be changed. This concern may be caused by the remote tuner not operating properly under certain situations. To eliminate this concern, the remote tu
01-007-23a
Nov 7, 2023
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-007-23a
Nov 7, 2023
350000 EQUIPMENT
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
05-005-23
Oct 31, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
SA-009-23i
Oct 23, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23i
Oct 23, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
02-003-23
Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-042-23a
Oct 6, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
09-015-23c
Oct 6, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
PF-23-09
Sep 14, 2023
350000 EQUIPMENT
MNAO has recently found an increase in non-returned cores within the United Radio (UR) exchange program. As a reminder, dealers have 90 days, after the order is placed, to return the exchanged part. Failure to return the exchanged part wil
04-001-23b
Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
09-015-23b
Aug 29, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-050-23
Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-021-23b
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-021-23a
Aug 28, 2023
110000 ELECTRICAL SYSTEM
Qi Wireless Charger Symptom Troubleshooting
SA-009-23h
Aug 28, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23h
Aug 28, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-037-23a
Aug 16, 2023
060000 ENGINE AND ENGINE COOLING
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem
SA-009-23g
Aug 15, 2023
120000 EXTERIOR LIGHTING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-009-23g
Aug 15, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop
SA-044-23
Jul 28, 2023
020000 SUSPENSION
Some customers have reported experiencing a one-time popping or clunking sound while driving their vehicle. The noise is most noticeable when duplicating the driving conditions of going up or down an incline while simultaneously making a tu
09-015-23a
Jul 26, 2023
120000 EXTERIOR LIGHTING
Some customers may notice an abnormal noise (i.e. whine, groan, rattle or squeak) coming from the front combination lights when turning them on, or a few minutes after turning them off. The noise may be due to contamination by foreign matte
SA-042-23
Jul 21, 2023
353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Some customers may complain about the Active Driving Display not displaying turn by turn (TBT) travel direction or navigation information.
SA-040-23
Jul 14, 2023
220000 SEATS
Some customers may experience a squeak noise by the center console, this is caused by the center console rubbing on the seat.
SA-027-23b
Jul 11, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience the following: In-Vehicle Network Malfunction error message, Master Warning light ON, Connected Vehicle Reception Icon shows "X".
Showing 100 of 209 bulletins.
MAZDA CX-5 - All Years Overview
Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).
20
Total Recalls
3,259
Total Complaints
0
Investigations
197
Reported Crashes
29
Reported Fires
1
Reported Deaths
MAZDA CX-5 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.