2018 MAZDA CX-5
3 recalls, 474 complaints - 841 TSBs - 5/5 safety rating
21V875000 Nov 12, 2021
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda3, Mazda6, 2019 CX-3, 2018-2019 MX-5, CX-5, CX-9, and 2019-2020 Mazda2 vehicles. The impeller inside the low-pressure fuel pump may crack and deform, potentially causing the fuel pump to fail.
Consequence
Fuel pump failure may cause an engine stall, increasing the risk of a crash.
Remedy
Dealers will replace the fuel pumps, free of charge. Owner notification letters were mailed July 18, 2022. Owners may contact Mazda customer service at 1-800-222-5500 Option 4. Mazda's number for this recall is 5321K.
19V497000 Jun 27, 2019
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Defect Description
Mazda North American Operations (Mazda) is recalling certain 2018-2019 CX-5, Mazda6, and 2019 Mazda3 vehicles. A software error in the powertrain control module (PCM) may cause the engine to stall.
Consequence
An unexpected stall increases the risk of a crash.
Remedy
Mazda will notify owners, and dealers will reprogram the PCM software, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3719F.
18V426000 Jun 25, 2018
AIR BAGS:SIDE/WINDOW
Defect Description
Mazda North American Operations (Mazda) is recalling certain 2018 Mazda CX-5 vehicles. In the event of a side impact or rollover crash, the side curtain air bags may not properly unfold during deployment. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety ... Read more
Consequence
If the air bags do not deploy properly in a crash, it can increase the risk of injury.
Remedy
Mazda will notify owners, and dealers will replace the curtain air bags, free of charge. The recall began July 31, 2018. Owners may contact Mazda customer service at 1-800-222-5500, Option 4. Mazda's number for this recall is 2718F.
Complaint Statistics
474 total complaints
36 crashes 8 fires 20 injuries
Top Reported Components
| Component | Complaints |
|---|---|
| ENGINE | 94 |
| UNKNOWN OR OTHER | 52 |
| ELECTRICAL SYSTEM | 48 |
| POWER TRAIN | 41 |
| SERVICE BRAKES | 35 |
| FUEL/PROPULSION SYSTEM | 26 |
| STEERING | 26 |
| STRUCTURE:BODY | 20 |
| FUEL SYSTEM, GASOLINE | 18 |
| VEHICLE SPEED CONTROL | 13 |
ENGINE AND ENGINE COOLING
Jul 23, 2026
Incident date: Jun 23, 2026
The contact owns a 2018 Mazda CX-5. The contact stated that while his wife was driving at an undisclosed speed, there was smoke coming from under the hood. No warning light was illuminated. The contact's wife pulled over and discovered that there was oil leaking onto the ground. The vehicle was towe... Read more
ENGINE
Jul 22, 2026
Incident date: Jul 1, 2025
I am writing to formally document a significant engine failure on my 2018 Mazda CX-5 Grand Touring (VIN: [XXX], License: [XXX], Odometer: 78,159 miles). The vehicle began exhibiting visible smoke from under the hood and severe oil leakage — oil was actively pooling beneath the car and leaving a t... Read more
FUEL/PROPULSION SYSTEM
Jul 14, 2026
Incident date: Jul 14, 2026
Check engine light on when read it comes back with P0171 code
FORWARD COLLISION AVOIDANCE: WARNINGS
Jul 2, 2026
Incident date: Jul 1, 2026
Approx 5/19/26 Forward Collision Detection check light randomly came on when driving home and showed notifications showing "Service ESC" "Service Traction Control" then started showing notifications for the collision sensors unavailable and continuously flickering them across the dash. The Fwd colli... Read more
ENGINE
Jul 1, 2026
Incident date: May 4, 2026
Vehicle is a 2018 requiring valve cover replacement due to an issue that was recalled on previous years, most recently 2016. Extended warranty was offered for these repairs. TSB Special Coverage N192291620 – Camshaft Cover Replacement (later superseded by N232395320). This should be reviewed for... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jun 18, 2026
Incident date: Jun 6, 2026
Windshield cracked majorly after being hit by a small rock on the highway. Even after having it replaced and the camera recalibrated, 7 safety warnings of the ADAS come on. Reportedly, the frontcamera has failed, which is concerning in a car that has less than 50k and is just about 4yrs old. I belie... Read more
UNKNOWN OR OTHER
Jun 17, 2026
Incident date: Jun 12, 2026
Second alternator has gone bad twice. Went to Van conversions in Utah and had system completely replaced
EXTERIOR LIGHTING
Jun 4, 2026
Incident date: Apr 1, 2026
Daytime Running Light (DRL) failure on the passenger side. First noticed light does not work on 6/3/2026. An estimate for an independent repair garage is ±$2300.
ENGINE
Jun 4, 2026
Incident date: May 6, 2026
I have taken my vehicle or rather had my vehicle towed back to my dealership on three different occasions for repair of a Shift Cable Replacement I can have a very bad accident in my vehicle or lose my life or injure someone else the first time I didn't understand why my vehicle shutdown while I wa... Read more
ELECTRICAL SYSTEM
May 27, 2026
Incident date: May 1, 2021
Touch Screen and/or infotainment center causing ghost touch. Available for inspection. Ghost touch (known Mazda issue) with touch screen has been changing radio stations, increasing volume to max. Will go into user settings and change guidance voice to full volume, increasing bass to full volume, fa... Read more
UNKNOWN OR OTHER
May 27, 2026
Incident date: May 1, 2021
Touch Screen and/or infotainment center causing ghost touch. Available for inspection. Ghost touch (known Mazda issue) with touch screen has been changing radio stations, increasing volume to max. Will go into user settings and change guidance voice to full volume, increasing bass to full volume, fa... Read more
ENGINE
May 19, 2026
Incident date: Dec 12, 2025
I took my car to the dealership because it was leaking oil and coolant. Upon verification, I was informed that my vehicle had a cracked cylinder head. They told me that the repaired will cost me $5500. Unfortunately this is an amount that I do not have. So I reached out to the Mazda Corporate and th... Read more
ENGINE
May 17, 2026
Incident date: May 13, 2026
Like many other complaints. My 2018 Mazda cx5 GT is having the same issue with the cracked cylinder head. I only have about 36-38k mileage on it ( I forgot the exact). Mazda dealership will not cover the cost. NEVER had an accident to the front and only one accident to the back when I got rear ended... Read more
POWER TRAIN
May 17, 2026
Incident date: May 13, 2026
Like many other complaints. My 2018 Mazda cx5 GT is having the same issue with the cracked cylinder head. I only have about 36-38k mileage on it ( I forgot the exact). Mazda dealership will not cover the cost. NEVER had an accident to the front and only one accident to the back when I got rear ended... Read more
POWER TRAIN
May 15, 2026
Incident date: Apr 29, 2026
My 2018 CX5 just hit 50,000 miles recently and I smelled something burning and saw smoke coming from the hood while I was stopped for a school bus. I immediately stopped driving due to fire concerns. The vehicle has a cracked cylinder which is a known issue for this vehicle. Mazda has no plans to co... Read more
ENGINE
May 15, 2026
Incident date: May 15, 2026
We purchased this vehicle used from Mazda of Orange in July 2025 with 52,399 miles on it. After 6 months of ownership and approximately 3,000 miles there was a burning smell. We took it to our local mechanic and the following repairs were required: Replacement of cracked belts, Replacement of crac... Read more
STEERING
May 15, 2026
Incident date: May 15, 2026
We purchased this vehicle used from Mazda of Orange in July 2025 with 52,399 miles on it. After 6 months of ownership and approximately 3,000 miles there was a burning smell. We took it to our local mechanic and the following repairs were required: Replacement of cracked belts, Replacement of crac... Read more
UNKNOWN OR OTHER
May 12, 2026
Incident date: Apr 28, 2026
The rear passenger driver side outside door handle stopped working about 3 days ago. I have three small grandchildren and if there is an accident or any other emergency I cannot open the back door to get them or anyone out of the vehicle to safety, which can lead to bodily harm or worse. I have alre... Read more
POWER TRAIN
May 12, 2026
Incident date: May 9, 2026
For the past several weeks, I have experienced an ongoing issue with my truck’s transmission shifting unpredictably. At random times, it becomes stuck in third gear, and while driving it has downshifted from fifth to third and then to first without warning. Even when stopped at a red light, the ve... Read more
EXTERIOR LIGHTING
May 12, 2026
Incident date: Apr 28, 2026
While driving at night, the headlights seem like they bouncing with each slight bump on the road. They aren’t staying properly and give me headaches. I cannot drive at night now.
STEERING
May 5, 2026
Incident date: Jul 16, 2024
While in motion at about 25-30 miles per hours, slightly stepping on the brake to slow down, the car just… wouldn’t, I was forced to swerve, preventing damage to cars ahead, I went over a curb
Crash
1 injured
ENGINE
May 2, 2026
Incident date: Apr 27, 2026
Failed Head Gasket in the engin affected fuel injectors and spark plugs to fail or not perform normally and started misfiring in the engin. My 24 year old son drives this car and the problem happened at night when he was driving home at night on 3/4/2026 flashing all waring signs on the screen. The ... Read more
FUEL/PROPULSION SYSTEM
May 2, 2026
Incident date: Apr 27, 2026
Failed Head Gasket in the engin affected fuel injectors and spark plugs to fail or not perform normally and started misfiring in the engin. My 24 year old son drives this car and the problem happened at night when he was driving home at night on 3/4/2026 flashing all waring signs on the screen. The ... Read more
SERVICE BRAKES
Apr 30, 2026
Incident date: Apr 19, 2026
On at least three occasions, the forward collision system incorrectly determined there was an imminent collision when a car or truck was simply coming over into my lane. The Tucscon locked the brakes, bringing the car to a full stop in the middle of high-traffic roads even while the car in front was... Read more
ENGINE
Apr 30, 2026
Incident date: Apr 29, 2026
MY VEHICLE LOST POWER SUDDENLY I ALMOST GOT HIT FROM BEHIND LUCKILY I WAS ABLE TO AVOID A ACCIDENT TOWED TO MECANIC TOLD ME COMMON ISSUE WITH THIS ENGINE MY ENGINE NEEDS REPLACMENT
STEERING
Apr 30, 2026
Incident date: Sep 17, 2025
The steering system is malfunctioning and doesn't return to center naturally while driving at certain speeds and degrees of turns. It can be available for inspection if someone wants to look at it. When operating the vehicle on average between 30-50 miles per hour and making a slight left or slight ... Read more
POWER TRAIN
Apr 26, 2026
Incident date: Jan 21, 2026
Jeep engine stopped running while driving on high way 20.Had to coast to stop in middle of side street.Jeep did start back up but would not go into drive until an hour of trying to get it into gear.Drove it home.Next morning I started jeep but would not go into drive.It was stuck in park.
STEERING
Apr 23, 2026
Incident date: Apr 22, 2026
Clanking noise is steering column and very loose steering.
UNKNOWN OR OTHER
Apr 21, 2026
Incident date: Apr 16, 2026
Severe premature paint failure on hood, roof, & cab of 2015 Toyota Tacoma. Paint has completely oxidized and failed, exposing underlying surface. This appears consistent with a broader pattern of paint defects reported by other Toyota owners. Manufacturer has declined coverage despite the failure be... Read more
POWER TRAIN
Apr 15, 2026
Incident date: Mar 1, 2026
Transmission failed at 52,120.0 miles. Erratic shifting and power loss. CDF drum failure.
VISIBILITY:WINDSHIELD
Apr 13, 2026
Incident date: Mar 18, 2026
The contact owns a 2021 Ford Transit. The contact stated that while parked and having an oil change sticker applied to the top of the driver's side windshield, the glass detached half an inch and water had since entered the vehicle through the crack. The vehicle was not diagnosed or repaired. The ma... Read more
UNKNOWN OR OTHER
Apr 11, 2026
Incident date: Mar 3, 2026
My air conditioner EVAPORATOR CORE HAS A HUGE LEAK. Dealership told me they just go bad its not even 10 yrs old 2018 Honda accord ex just go bad a hole ?? Honda extended the condenser warranty to the evaporated core but the dealership said no just the condenser I'm sorry. But you got lot people out ... Read more
ENGINE
Apr 9, 2026
Incident date: Mar 6, 2026
The contact owns a 2013 Kia Forte. The contact stated that while driving 45 MPH, the check engine warning light illuminated, and the vehicle went into LIMP Mode. The contact stated the vehicle was unable to exceed 20 MPH. The vehicle was taken to an independent mechanic, and the knock sensor was rep... Read more
ELECTRICAL SYSTEM
Apr 9, 2026
Incident date: Feb 26, 2026
The vehicle is subject to Safety Recall 26V073 (High-Voltage Battery Fire Risk). Since March 2023, at 6,177 miles, the vehicle has experienced recurring powertrain and battery malfunctions. Despite 11 total service visits and 8 specific attempts to repair the battery management system and powertrain... Read more
POWER TRAIN
Apr 9, 2026
Incident date: Feb 26, 2026
The vehicle is subject to Safety Recall 26V073 (High-Voltage Battery Fire Risk). Since March 2023, at 6,177 miles, the vehicle has experienced recurring powertrain and battery malfunctions. Despite 11 total service visits and 8 specific attempts to repair the battery management system and powertrain... Read more
ENGINE
Mar 31, 2026
Incident date: Mar 17, 2026
Engine was replaced couple of months ago due to a recall and today 3/30/2026 I'm pulling up to my driveway getting home from work in my car starts smoking it catches on fire
Fire
ELECTRICAL SYSTEM
Mar 30, 2026
Incident date: Feb 27, 2026
I am not comfortable with this recall. Having a door fall off while driving is not acceptable. The dealer is totally overwhelmed. The earliest they can take the car in is in 3 weeks and then in the past it took them 1 month to look at the car. I am totally done with this car
ENGINE
Mar 18, 2026
Incident date: Feb 19, 2026
As my [XXX] son was driving, his car, out of nowhere, stopped working and the steering wheel became incredibly hard to turn. It put him and other vehicles around him at risk as he was doing 50mph and his car suddenly stalled. No warning. No dash lights. It was hard for him to pull over to safety. W... Read more
STEERING
Mar 7, 2026
Incident date: Mar 7, 2026
I turned my car on and every light on the dashboard is practically on. It’s saying my (EPS) has failed and now it’s become hard to steer the vehicle. And none of my electrics as far as cruise control work and my speedometer isn’t working nor is it presenting me digital numbers on my dash.
ELECTRICAL SYSTEM
Mar 7, 2026
Incident date: Mar 7, 2026
I have severe painful burns on my gluteus from the seat heater. I had the heater on intermittently on a drive of about 75 miles. I put the heater on for about 10-15 minutes a few times but did not have it on the entire trip. After getting to my destination I started feeling painful burning sensation... Read more
UNKNOWN OR OTHER
Mar 6, 2026
Incident date: Mar 5, 2026
Car has been stalling, jerking and revving of the engine! Transmission service was done around 100,000 miles, about 30000 miles later, car was taken back to dealer and they were unable diagnose a problem. Issue got worse until it became undriveable. Car towed back to dealership only to be told I nee... Read more
ELECTRICAL SYSTEM
Feb 19, 2026
Incident date: Feb 11, 2026
The vehicle was driven to a job site in Gowanda NY. The computer indicated it neede to clean the exhaust filter. The truck was parked in an open area on a blacktop parking area. The truck finished a Regen approximately 30 minutes later. The vehicle was shut down and left unattended. Approx 30 minu... Read more
Fire
UNKNOWN OR OTHER
Feb 18, 2026
Incident date: Jul 15, 2025
My wife and child drove the car to the grocery store and parked the car l. When she returned to leave , the car would not start and flashed a warning with key fob not detected and some kind of security light warning. The instrument cluster told her to place the key in left console cup holder to cran... Read more
EXTERIOR LIGHTING:HEADLIGHTS
Feb 6, 2026
Incident date: Feb 3, 2026
The contact owns a 2015 Cadillac SRX. The contact stated that while driving at night, the headlights were extremely dim and failed to provide sufficient illumination of the roadway. The failure significantly reduced visibility and created a safety hazard. The vehicle was driven to a dealer; however,... Read more
SUSPENSION
Jan 5, 2026
Incident date: Dec 10, 2025
The contact owns a 2026 Chevrolet Silverado 1500. The contact stated that while driving 20 MPH on a dirt road in Death Valley National Park for 30 miles, the passenger’s side front shock failed, then the driver’s side front shock and driver’s side rear shock failed. There were no warning light... Read more
LANE DEPARTURE: ASSIST
Jan 5, 2026
Incident date: Dec 10, 2025
Car software has multiple error notifications at once (Forward collision error, active lane assist error, traffic sign recognition error, emergency assist error, active cruise assist error, lane departure warning error, active front assist/distance, proactive occupant protection, high beam assistant... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jan 5, 2026
Incident date: Dec 10, 2025
Car software has multiple error notifications at once (Forward collision error, active lane assist error, traffic sign recognition error, emergency assist error, active cruise assist error, lane departure warning error, active front assist/distance, proactive occupant protection, high beam assistant... Read more
STRUCTURE:BODY
Dec 31, 2025
Incident date: Dec 31, 2025
Two different things are happening with my car. 1) the paint is chipping and has caused corrosion on the body. Apparently this is a known issue but the peeling/chipping has gotten worse and will keep doing so until it is fixed. 2) car keep running hot and losing coolant but no leak to be found even ... Read more
SERVICE BRAKES, HYDRAULIC
Dec 16, 2025
Incident date: Nov 14, 2025
The contact owns a 2010 Ford Fusion. The contact stated while at a red traffic light, the brake pedal was depressed and travelled down to the floorboard. No warning lights were illuminated. The vehicle was taken back to the residence, and a dealer was contacted. The dealer made the contact aware of ... Read more
Showing 50 of 474 complaints.
NHTSA Safety Ratings, 2018 MAZDA CX-5
2018 Mazda CX-5 SUV AWD Later Release
| Category | Rating |
|---|---|
| Overall Rating | 5 / 5 ★★★★★ |
| Frontal Crash | 5 / 5 ★★★★★ |
| Frontal Crash, Driver | 5 / 5 ★★★★★ |
| Frontal Crash, Passenger | 5 / 5 ★★★★★ |
| Side Crash | 5 / 5 ★★★★★ |
| Side Crash, Driver | 5 / 5 ★★★★★ |
| Side Crash, Passenger | 5 / 5 ★★★★★ |
| Rollover | 4 / 5 ★★★★☆ |
| Rollover Risk | 16.9% |
Safety Technology
| Feature | Status |
|---|---|
| Electronic Stability Control | Standard |
| Forward Collision Warning | Optional |
| Lane Departure Warning | No |
Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.
Technical Service Bulletins, 2018 MAZDA CX-5
841 manufacturer communications from 494 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 350000 EQUIPMENT | 139 |
| 110000 ELECTRICAL SYSTEM | 118 |
| 060000 ENGINE AND ENGINE COOLING | 101 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 46 |
| 100000 POWER TRAIN | 41 |
| 160000 STRUCTURE | 29 |
| 060000 ENGINE (PWS) | 27 |
| 200000 WHEELS | 21 |
SA-027-24
Apr 26, 2024
356000 EQUIPMENT ADAPTIVE/MOBILITY
Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
SA-027-24
Apr 26, 2024
980000 UNKNOWN OR OTHER
Some customers may complain about infotainment center display. Peeling, spider cracks and white dots.
07-003-24
Apr 22, 2024
980000 UNKNOWN OR OTHER
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
07-003-24
Apr 22, 2024
110000 ELECTRICAL SYSTEM
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10 A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by in
SA-022-24
Apr 10, 2024
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
SA-016-24
Mar 8, 2024
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
PF-24-03
Mar 6, 2024
100000 POWER TRAIN
Due to limitations, certain vehicles from 2016 to current models might display an inaccurate transmission part number in the Global Electronic Parts Catalog (GEPC). To provide support in such cases, a temporary lookup guide has been develop
SA-011-24
Feb 12, 2024
200000 WHEELS
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
190000 TIRES
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
100000 POWER TRAIN
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
060000 ENGINE AND ENGINE COOLING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
030000 SERVICE BRAKES, HYDRAULIC
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-011-24
Feb 12, 2024
010000 STEERING
Mazda has developed factory recommended scheduled maintenance services that support all major vehicle systems. Mazda recommends dealers follow the scheduled maintenance tables as cited in the vehicle-specific workshop manual or owner's manu
SA-008-24
Feb 6, 2024
350000 EQUIPMENT
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-008-24
Feb 6, 2024
110000 ELECTRICAL SYSTEM
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
09-006-24
Feb 2, 2024
170000 LATCHES/LOCKS/LINKAGES
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
09-006-24
Feb 2, 2024
162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE
Some vehicles may exhibit a creaking or clacking noise when operating the power lift gate (PLG). The noise may be caused by the following: Creaking noise: Dust and dirt accumulates on the sealing portion of the PLG drive unit, reducing se
06-001-24
Jan 23, 2024
010000 STEERING
Some customers may complain about a creaking, knocking, rattle or clunk noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, th
01-005-23a
Dec 20, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up The engine temperature gauge fluctuates The low coolant tempe
SA-081-23
Dec 5, 2023
060000 ENGINE AND ENGINE COOLING
There is a concern that some water pumps are being replaced that are not faulty, due to signs of a very small coolant leak from the bleed hole. This Service Alert is to inform you about the water pump sealing mechanism and the criteria if r
06-004-23b
Dec 1, 2023
010000 STEERING
Some customers may complain about a creaking noise coming from the steering column while driving. A steering column nut loosens due to excessive load when driving on irregular roads. To eliminate this concern, the tightening torque for the
09-041-23
Nov 27, 2023
120000 EXTERIOR LIGHTING
Some customers may complain that the headlights get foggy or have water spots inside. This concern may be caused by the anti-fog coating not preventing inner condensation under certain situations. To eliminate this concern, the anti-fog coa
05-005-23a
Nov 14, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
01-007-23a
Nov 7, 2023
350000 EQUIPMENT
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-007-23a
Nov 7, 2023
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
05-005-23
Oct 31, 2023
100000 POWER TRAIN
Some vehicles may exhibit a chirp noise (stick-slip noise) from the automatic transaxle (AT) when shifting from 3 to 4 while driving. This may be caused by the automatic transaxle fluid (ATF) being contaminated by iron powder due to excessi
02-003-23
Oct 17, 2023
020000 SUSPENSION
Some customers may complain of signs of oil on the struts or shock absorbers. In most cases the oil that is present is normal, and a result of the oil that remains on the shaft during the normal sweeping process of the shaft seal. Follow th
SA-032-23a
Oct 11, 2023
356000 EQUIPMENT ADAPTIVE/MOBILITY
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23a
Oct 11, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-003-23a
Sep 15, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur
04-001-23b
Sep 13, 2023
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-039-23a
Sep 13, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-039-23a
Sep 13, 2023
133000 VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-050-23
Aug 28, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain about scratches on the instrument cluster lens.
SA-037-23a
Aug 16, 2023
060000 ENGINE AND ENGINE COOLING
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new assem
05-004-23
Aug 1, 2023
100000 POWER TRAIN
Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
05-004-23
Aug 1, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain about a surging at low speeds and during acceleration. This surging is in the longitudinal direction, felt about 2 cycles per second, and occurs in the locked up 1st gear. This may be caused by the torque fluctua
09-028-23
Jul 7, 2023
353000 EQUIPMENT:ELECTRICAL
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure c
SA-039-23
Jul 6, 2023
160000 STRUCTURE
Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's reflection.
SA-037-23
Jun 6, 2023
060000 ENGINE AND ENGINE COOLING
A new cylinder head assembly for service parts has been newly established for SKYACTIV-G 2.5 with cylinder deactivation when replacement is needed. Valves, valve springs, valve spring seats, and cotters (IN/EX) are included in the new ass
01-008-23
Jun 5, 2023
060000 ENGINE AND ENGINE COOLING
Some vehicles may exhibit oil leakage from the drive belt auto tensioner and rattling noises from the engine compartment. This may be caused by insufficient sealing at the drive belt auto tensioner damper when the auto tensioner fully opera
SA-036-23
Jun 5, 2023
350000 EQUIPMENT
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
SA-036-23
Jun 5, 2023
160000 STRUCTURE
Interior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surf
SA-035-23
Jun 1, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may complain of a lack of power under heavy load without any warning lights or DTCs. This concern may be due to a loose or detached hood weatherstrip, which can cause a blockage or restriction in the air intake system.
SA-033-23
May 24, 2023
110000 ELECTRICAL SYSTEM
Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns.
SA-032-23
May 24, 2023
110000 ELECTRICAL SYSTEM
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-032-23
May 24, 2023
060000 ENGINE AND ENGINE COOLING
If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer before proceeding with normal MGSS diagnosis by asking if any aftermarket devices have been installed. Aftermarke
SA-031-23
May 17, 2023
200000 WHEELS
Some automotive cleaning products contain strong acid or alkali. When these types of cleaners are used to clean the wheels on Mazda vehicles, the chemicals contents penetrate the clear coating of the wheel surface and damage the paint under
05-002-23
May 17, 2023
100000 POWER TRAIN
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).
05-002-23
May 17, 2023
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Some vehicles may experience the check engine light and automatic transaxle warning light ON with one or more of these DTCs stored in the TCM memory (P0842, P0847, P0872, P0877, P0780, P1738).
01-007-23
May 9, 2023
110000 ELECTRICAL SYSTEM
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-007-23
May 9, 2023
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
The Mazda DCA-8000 is required for all warranty battery testing. If the Mazda DCA-8000 is not used, incorrect battery testing may result in unnecessary battery replacement. Use the following test procedures in this Service Bulletin to test
01-006-23
Apr 26, 2023
060000 ENGINE AND ENGINE COOLING
Some vehicles may exhibit oil seepage or oil leak onto the engine front cover, which becomes more apparent with dust adhesion.
SA-023-23
Apr 14, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience any of the following: Engine no start due to battery discharge Ignition cannot be turned OFF Infotainment remains ON after the ignition is turned OFF Infotainment display is blank Commander switch is inope
SA-023-23
Apr 14, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience any of the following: Engine no start due to battery discharge Ignition cannot be turned OFF Infotainment remains ON after the ignition is turned OFF Infotainment display is blank Commander switch is inope
09-019-23
Apr 12, 2023
120000 EXTERIOR LIGHTING
Some customers may complain of foggy rear combination lights (as shown below) after a car wash or heavy rain.
06-001-23a
Apr 3, 2023
010000 STEERING
Some vehicles may exhibit wear/peel-off of the leather steering wheel surface causing a poor appearance. This concern may be caused by an insufficient wear resistance of the steering wheel surface.
SA-016-23
Mar 21, 2023
353000 EQUIPMENT:ELECTRICAL
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method. B. Auxiliary Key Code Cut Method
SA-012-23
Mar 1, 2023
130000 VISIBILITY
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
SA-012-23
Mar 1, 2023
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet.
09-016-23
Feb 28, 2023
117100 ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Speedometer replacement procedure
09-016-23
Feb 28, 2023
110000 ELECTRICAL SYSTEM
Speedometer replacement procedure
08-002-23
Feb 28, 2023
143110 AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION:STATUS INDICATOR LAMP/LIGHT
Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern
08-002-23
Feb 28, 2023
140000 AIR BAGS
Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern
08-002-23
Feb 28, 2023
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Some customers may experience the airbag warning light ON with DTC B00A0:09 stored in the SAS control module memory when the battery voltage is low. DTC B00A0:09 (Occupant classification sensor internal signal output unstable). This concern
01-005-23
Feb 16, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience the check engine light ON with DTC P0126:00 (Thermostat stuck open) and one or more of the following symptoms: The engine takes longer to warm up. The engine temperature gauge fluctuates. The low coolant temper
08-001-23
Feb 16, 2023
155000 SEAT BELTS:STATUS INDICATOR SWITCH
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has
08-001-23
Feb 16, 2023
260000 FORWARD COLLISION AVOIDANCE
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has
08-001-23
Feb 16, 2023
220000 SEATS
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has
08-001-23
Feb 16, 2023
150000 SEAT BELTS
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has
08-001-23
Feb 16, 2023
110000 ELECTRICAL SYSTEM
Some vehicles may turn on the passenger seatbelt reminder, even though there is no passenger seated in the vehicle. This concern may be caused by the passenger sensor being too sensitive. To eliminate this concern, the passenger sensor has
04-001-23a
Feb 13, 2023
030000 SERVICE BRAKES, HYDRAULIC
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
SA-010-23
Feb 9, 2023
030000 SERVICE BRAKES, HYDRAULIC
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
060000 ENGINE AND ENGINE COOLING
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
110000 ELECTRICAL SYSTEM
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
120000 EXTERIOR LIGHTING
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-010-23
Feb 9, 2023
130000 VISIBILITY
Some customers may experience one or more electrical malfunctions after a vehicle body repair. The newly painted fender stay (2) may be causing a poor front harness (1) ground connection.
SA-007-23
Feb 7, 2023
100000 POWER TRAIN
The rear differential case could develop a crack in the case. NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing (1) in the coupling (2) is seized
01-004-23
Feb 3, 2023
060000 ENGINE AND ENGINE COOLING
Some vehicles may have the check engine light on with DTC P0524:00 or P055F:00 stored in memory. Contamination in the engine oil may cause the engine oil solenoid valve to become stuck, resulting in improper operation of the oil pump and im
07-002-23
Feb 1, 2023
110000 ELECTRICAL SYSTEM
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina
07-002-23
Feb 1, 2023
117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Some customers may complain that the ambient temperature on the instrument cluster is displayed more than 50 A?F (10A?C) lower than the actual temperature, resulting in insufficient performance of the air conditioning. This is caused by ina
SA-007/23
Jan 27, 2023
100000 POWER TRAIN
The rear differential case could develop a crack in the case NOTE: This could affect new vehicles just delivered to the dealer as well as customer vehicles. This concern is caused when the sliding bearing in the coupling is seized and cau
RF-23-01
Jan 23, 2023
060000 ENGINE AND ENGINE COOLING
When servicing SKYACTIV engine vehicles requiring to replace the Oil Galley Plug and Crush Washer, order the required part numbers below. These parts are not listed in GEPC and were previously listed as "non-serviceable" in the cylinder blo
09-006-23
Jan 23, 2023
160000 STRUCTURE
When encountering a vehicle with paint damage, refer to the "Mazda Paint Warranty Guide" to determine cause, prevention, remedy, and warranty coverage (if applicable).
RF-22-01R3
Jan 12, 2023
350000 EQUIPMENT
This Parts Flash replaces RF-22-01R2 released January 04, 2022. It includes new display repair kit part numbers for the 2018-2019 Mazda2, 2018-2020 CX-3 and 2018-2020 MX-5. Repair kits are available to replace just the screen. There is no
SA-001-23a
Jan 12, 2023
350000 EQUIPMENT
Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: D
SA-001-23a
Jan 12, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: D
SA-003/23
Jan 11, 2023
030000 BRAKES (PWS)
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
RF-22-01R2
Jan 4, 2023
350000 EQUIPMENT
This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainm
RF-22-01R2
Jan 4, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
This Parts Flash replaces RF-22-01R released November 21, 2022. It includes a new display repair kit part number for the 2020-2022 MX-5. Repair kits are available to replace just the screen. There is no need to replace the entire infotainm
SA-001-23
Jan 3, 2023
350000 EQUIPMENT
Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: D
SA-001-23
Jan 3, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about infotainment center display: - Ghost Touch - DTC B108E:04 may be stored (Touch screen operates by itself) - Surface Peeling - DTC B108E:04 may be stored - Spider Cracks - White dots IMPORTANT NOTE: D
SA-078-22
Dec 20, 2022
030000 SERVICE BRAKES, HYDRAULIC
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you encounter a customer complaint for any one of these symptoms, refer to the following information to understand why symptoms may occur,
SA-016-22a
Dec 7, 2022
350000 EQUIPMENT
There are currently 2 methods for cutting a new auxiliary key blank. A. Auxiliary Key Trace Cut Method B. Auxiliary Key Code Cut Method
MT-004-22
Dec 1, 2022
060000 ENGINE AND ENGINE COOLING
Some vehicles may experience the Check Engine Light ON with DTC P0171 (Fuel Trim too Lean) and possibly DTCs P030X (Misfire). Vehicles having this concern should use the following Inspection/Repair procedure.
04-004-22
Nov 29, 2022
030000 BRAKES (PWS)
Front Brake Noise Symptom 1: Some vehicles may exhibit a click noise when first moving forward or reverse from a stop OR when first applying the brakes while moving forward at slow speeds. This is caused by deteriorated grease between the b
09-018-22b
Nov 22, 2022
110000 ELECTRICAL SYSTEM
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software update (Version 74.00.324 or later). The system performance has been improved as follows: Ver. 74.00.324 fixes these software errors (b
SA-041-22c
Nov 22, 2022
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots
SA-041-22c
Nov 22, 2022
110000 ELECTRICAL SYSTEM
Some customers may complain about infotainment center display: * Ghost Touch * DTC B108E:04 may be stored (Touch screen operates by itself) * Surface Peeling * DTC B108E:04 may be stored * Spider Cracks * White dots
Showing 100 of 841 bulletins.
MAZDA CX-5 - All Years Overview
Complete safety history for the MAZDA CX-5 across all model years (2013, 2019).
20
Total Recalls
3,259
Total Complaints
0
Investigations
197
Reported Crashes
29
Reported Fires
1
Reported Deaths
MAZDA CX-5 - Year by Year
Compare recalls and complaints across model years. Click any year to see full details.