2020 MERCEDES-BENZ METRIS
8 recalls — 8 complaints — 48 TSBs
26V070000 Feb 6, 2026
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Consequence
An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy
Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this ... Read more
25V463000 Jul 11, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Fe... Read more
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
22V360000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V134000 Mar 8, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
22V066000 Feb 8, 2022
SERVICE BRAKES, HYDRAULIC:FLUID
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
21V055000 Feb 5, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
20V729000 Nov 24, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly i... Read more
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for ... Read more
19V715000 Oct 8, 2019
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbe... Read more
Complaint Statistics
8 total complaints
1 crashes
Top Reported Components
| Component | Complaints |
|---|---|
| ELECTRICAL SYSTEM | 2 |
| UNKNOWN OR OTHER | 2 |
| STEERING | 1 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
| POWER TRAIN | 1 |
POWER TRAIN
Apr 2, 2025
Incident date: Apr 1, 2025
The contact owns a 2017 Ford Expedition. The contact stated while attempting to start the vehicle, the vehicle failed to start. Roadside Assistance was contacted. The technician connected the battery cables and jumpstarted the vehicle. The vehicle was started, and the vehicle was driven to the resid... Read more
FUEL/PROPULSION SYSTEM
Apr 21, 2024
Incident date: May 18, 2021
Driving along [XXX] in Alabama to Mississippi, the Highlander completely shut off - the dash & radio were blank. The steering wheel locked up. Luckily there was no vehicles behind or beside us when this happened. Within seconds, the truck came back on. 15 minutes prior, we were sitting in a parking ... Read more
ELECTRICAL SYSTEM
Apr 13, 2024
Incident date: Apr 11, 2024
When driving the car, it will randomly stall, lose power or not accelerate. Sometimes the EPC light and oil light will illuminate other times it gives no warning. It shut off on the interstate while going 72mph. I have taken it to the dealership since a month after I got it and they keep telling me ... Read more
FORWARD COLLISION AVOIDANCE: WARNINGS
Jan 21, 2024
Incident date: Jan 10, 2024
Car was in auto park at traffic light and it started to drive and hit the car in front. Brakes or front collision did not stop the car.
Crash
STEERING
Jul 15, 2022
Incident date: Jul 15, 2022
To whom it may concern, while driving on the highway I lost function of power steering and a message came on stating "power steering malfunction see operator manual".
UNKNOWN OR OTHER
Feb 22, 2022
Incident date: Aug 18, 2020
Rear view camera control module broken. This causes rear view camera to be stuck in the housing and inoperable, so this is a safety issue. The rear view camera system was installed improperly. Instead of in the rear door panel, the control module was installed in the right side D panel. Addition... Read more
ELECTRICAL SYSTEM
Nov 4, 2020
Incident date: Oct 23, 2020
REARVIEW CAMERA BROKEN
UNKNOWN OR OTHER
Nov 4, 2020
Incident date: Oct 23, 2020
REARVIEW CAMERA BROKEN
Technical Service Bulletins — 2020 MERCEDES-BENZ METRIS
48 manufacturer communications from 32 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 14 |
| 350000 EQUIPMENT | 4 |
| 220000 SEATS | 2 |
| 150000 SEAT BELTS | 2 |
| 353000 EQUIPMENT:ELECTRICAL | 2 |
| 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. | 2 |
| 118000 ELECTRICAL SYSTEM:SOFTWARE | 2 |
| 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT | 2 |
LI46.35-N-076604
Jul 13, 2023
010000 STEERING
Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
LI82.85-N-074054
Jul 6, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI82.85-N-074054
Jul 6, 2023
110000 ELECTRICAL SYSTEM
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI00.19-N-075749
Jan 13, 2023
110000 ELECTRICAL SYSTEM
Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into
LI54.65-N-075675
Nov 11, 2022
110000 ELECTRICAL SYSTEM
Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the
LI54.65-N-075675
Nov 11, 2022
130000 VISIBILITY
Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the
NCU-VS2SIMKOM
Nov 9, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
Service and Part
Jun 15, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(SC)Provide Supplementary Operator's Manual
LI82.85-N-074921
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for ra
LI82.85-N-074920
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping
LI82.85-N-074919
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radi
LI82.85-N-071595
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet availa
LI82.85-N-074922
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - nav
LI82.85-N-074925
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid
LI82.85-N-074054
Jun 2, 2022
110000 ELECTRICAL SYSTEM
Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this.
Recall Notificat
Jun 1, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
VRC2021120009
Apr 14, 2022
118000 ELECTRICAL SYSTEM:SOFTWARE
Ecall Hermes Software Update.
2022030032
Apr 1, 2022
030000 BRAKES (PWS)
Brake Fluid Reservoir Mounting.
2022040011
Apr 1, 2022
070000 FUEL SYSTEM, GASOLINE
Check and Replace Fuel Hose Clamps and Hose.
VSC2021110005
Dec 15, 2021
150000 SEAT BELTS
Replace Certain Seatbelts
LI82.85-N-074054
Dec 1, 2021
110000 ELECTRICAL SYSTEM
"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
NCUVS2KRUMPE
Nov 3, 2021
070000 FUEL SYSTEM, GASOLINE
Update Fuel System Control Unit
NCUVS2KRUMPE
Nov 3, 2021
350000 EQUIPMENT
Update Fuel System Control Unit
LI20.20-P-073274
Jul 8, 2021
062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Coolant warning in instrument cluster - Leak in coolant line
LI20.20-P-073274
Jul 8, 2021
350000 EQUIPMENT
Coolant warning in instrument cluster - Leak in coolant line
LI20.20-P-073274
Jul 8, 2021
138700 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:ENGINE COOLANT HOSES AND FITTINGS
Coolant warning in instrument cluster - Leak in coolant line
LI82.85-P-068846
Jul 6, 2021
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
350000 EQUIPMENT
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
V-SC-2020120013
Dec 15, 2020
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Update Radio Software
V-SC-2020120013
Dec 15, 2020
350000 EQUIPMENT
Update Radio Software
V-RC-202012004(1
Dec 10, 2020
034200 SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Inspect Brake Hose Fittings
V-RC-202012004(1
Dec 10, 2020
030000 SERVICE BRAKES, HYDRAULIC
Inspect Brake Hose Fittings
V-RC-2020070008
Aug 11, 2020
105300 POWER TRAIN:DRIVELINE:DRIVESHAFT
Propeller Shaft
LI82.85-N-071595
Aug 7, 2020
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
Head unit for Audio 30/40 VIS (Garmin) - Various Complaints
LI82.85-N-071595
Aug 7, 2020
118000 ELECTRICAL SYSTEM:SOFTWARE
Head unit for Audio 30/40 VIS (Garmin) - Various Complaints
LI82.70-P-071024
Jun 25, 2020
353000 EQUIPMENT:ELECTRICAL
The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and s
LI82.70-N-071004
Jun 16, 2020
353000 EQUIPMENT:ELECTRICAL
The mobile phone address book is not transferred completely to the multimedia system (COMAND or MBUX). In some cases, the call list shows just the telephone numbers but no names. The problem only occurs in conjunction with the iPhone and s
LI82.30-N-071343
Jun 16, 2020
162800 STRUCTURE:BODY:HOOD
The left windshield wiper contacts the left hood hinge trim when the hood is open.
LI82.30-N-071343
Jun 16, 2020
130000 VISIBILITY/WIPER (PWS)
The left windshield wiper contacts the left hood hinge trim when the hood is open.
V-RC-2020010011
Feb 22, 2020
220000 SEATS
Seat Base Cover
LI82.95-N-070783
Jan 21, 2020
110000 ELECTRICAL SYSTEM
Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes
LI91.40-N-062773
Dec 17, 2019
150000 SEAT BELTS
Seat belt does not roll up correctly
MB Initial NCU -
Oct 31, 2019
220000 SEATS
Initial NCU - Seat Base Cover
LI30-21-N-069662
May 7, 2019
185000 VEHICLE SPEED CONTROL:CRUISE CONTROL
Supplemental Cruise Control Installation Instructions, 447 without Code MS1
LI4730N0660142
Apr 6, 2018
071420 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
980000 UNKNOWN OR OTHER
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Update document with remedy. Newly released purge valve.
NHTSA Safety Investigations — MERCEDES-BENZ METRIS
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE18002
Opened: Mar 13, 2018 — Closed: Jun 18, 2019
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... Read more
MERCEDES-BENZ METRIS — All Years Overview
Complete safety history for the MERCEDES-BENZ METRIS across all model years (2015–2023).
76
Total Recalls
263
Total Complaints
1
Investigations
4
Reported Crashes
3
Reported Fires
0
Reported Deaths