2015 MERCEDES-BENZ METRIS

3 recalls — 1 complaints — 48 TSBs

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

17,093 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence

Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

7,433 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence

The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-82... Read more

3 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

1 total complaints

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	1

Incident date: Jul 10, 2020

THE PANARAMA SUNROOF GOES OFF TRACK. IT APPEARS TO FALL ON ME. I'M AFRAID IT MAY FALL ON TOP OF ME

Technical Service Bulletins — 2015 MERCEDES-BENZ METRIS

48 manufacturer communications from 37 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	6
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL	4
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL	3
350000 EQUIPMENT	3
150000 SEAT BELTS	3
080000 FUEL SYSTEM, DIESEL	2
100000 POWER TRAIN	2
062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY	1

010000 STEERING

Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa

110000 ELECTRICAL SYSTEM

Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into

130000 VISIBILITY

Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the

110000 ELECTRICAL SYSTEM

150000 SEAT BELTS

Replace Certain Seatbelts

110000 ELECTRICAL SYSTEM

"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "

110000 ELECTRICAL SYSTEM

"eCall" Hermes Software Update

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Stop Sale for Pending Emission Modification

118000 ELECTRICAL SYSTEM:SOFTWARE

Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz, has determined that on certain Model Year (?MY?) 2013-2017 B-Class, C-Class, CLA-Class, CLS-Class, E-Class, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLK-Class, GLS-Cla

353500 EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Initial Notice - STOP SALE - Pending Emissions Modification

105300 POWER TRAIN:DRIVELINE:DRIVESHAFT

Propeller Shaft

110000 ELECTRICAL SYSTEM

Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes

353100 EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES

Burmeister High-End 3D Surround: Speakers may temporarily not emit sound

150000 SEAT BELTS

Seat belt does not roll up correctly

162600 STRUCTURE:BODY:HATCHBACK/LIFTGATE

Liftgate deformed below the star

185000 VEHICLE SPEED CONTROL:CRUISE CONTROL

Supplemental Cruise Control Installation Instructions, 447 without Code MS1

350000 EQUIPMENT

Supplemental Cruise Control Installation Instructions, 447 without Code MS1

180000 VEHICLE SPEED CONTROL

Supplemental Cruise Control Installation Instructions, 447 without Code MS1

121000 EXTERIOR LIGHTING:HEADLIGHTS

Stress Cracks in the Left and/or Right Headlamp Lenses

120000 EXTERIOR LIGHTING

Stress Cracks in the Left and/or Right Headlamp Lenses

080000 FUEL SYSTEM, DIESEL

Complaint of Fuel Odor with Model 447 with M274 Engine

160000 STRUCTURE

Transmission carrier attachment: Daimler AG, has determined thatin certain Model 447 vehicles, the screw connection of the transmission carrier to the vehicle body may not be tightened with the specified torque.

100000 POWER TRAIN

Transmission carrier attachment.

103000 POWER TRAIN:AUTOMATIC TRANSMISSION

Transmission carrier attachment.

140000 AIR BAGS

Add serial number of installed front passenger airbag to VeDoc.

071420 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS

Update document with remedy. Newly released purge valve.

980000 UNKNOWN OR OTHER

Update document with remedy. Newly released purge valve.

063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL

Update document with remedy. Newly released purge valve.

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA23 CSC Announces ?Tech Tips? ? DDCSN

190000 TIRES

One-sided tire wear (inside or outside shoulder) on the front axle

150000 SEAT BELTS

Seat belt does not retract correctly

162300 STRUCTURE:BODY:DOOR

Noises from sliding door while driving

080000 FUEL SYSTEM, DIESEL

16TS7 Reman Diesel Particulate Filter Serial Number

200000 WHEELS

Model 447 up to VIN 047406 Rear Axle wheel Carriers

350000 EQUIPMENT

14TL8 TorcUP? Non-Impacting Torque Tool.

114000 ELECTRICAL SYSTEM:WIRING

14CSA22 DTNA Chassis Wiring Diagrams

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14TL9 Special Tool Warranty Program.

354000 EQUIPMENT:MECHANICAL

14TL7 DD Platform Flywheel Housing Runout Tool W470589032100

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA21 Holiday Schedule for the Detroit Customer Support Center ?

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

14CSA20 EGR Valve Actuator Kit P/N E23539699

062100 ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

sb2080 Australian CST M1400 Isolated Radiator Retrofit

060000 ENGINE (PWS)

14TL2 DD Platform Engine Stand Adapter W060589023100

350000 EQUIPMENT

14TL5 ABS Power Line Carrier Converter Available Through PDC

090000 FUEL SYSTEM, OTHER

14TS19 DD Platform High Pressure Fuel Lines

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2016

Low Pressure Fuel Supply Hose Leak

On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... s vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V-837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.Read more

MERCEDES-BENZ METRIS — All Years Overview

Complete safety history for the MERCEDES-BENZ METRIS across all model years (2015–2023).

76 Total Recalls

263 Total Complaints

1 Investigations

4 Reported Crashes

3 Reported Fires

0 Reported Deaths

MERCEDES-BENZ METRIS — Year by Year

Compare recalls and complaints across model years. Click any year to see full details.

Year	Recalls	Complaints
2023	4	4	View
2022	5	9	View
2021	7	2	View
2020	8	8	View
2019	12	10	View
2018	10	38	View
2017	14	37	View
2016	13	154	View
2015 (current)	3	1

Other MERCEDES-BENZ Models

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

2015 MERCEDES-BENZ METRIS

Complaint Statistics

Top Reported Components

Technical Service Bulletins — 2015 MERCEDES-BENZ METRIS

Most Affected Components

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

MERCEDES-BENZ METRIS — All Years Overview

MERCEDES-BENZ METRIS — Year by Year

Other MERCEDES-BENZ Models