2015 MERCEDES-BENZ METRIS Recalls, Complaints & Safety

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.

17,093 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

17,093 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

17,093 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.

Consequence

A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.

Remedy

17,093 vehicles affected

Manufacturer: Daimler Vans USA, LLC

POWER TRAIN:AUTOMATIC TRANSMISSION

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.

Consequence

Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.

7,433 vehicles affected

Manufacturer: Daimler Vans USA, LLC

STEERING:ELECTRIC POWER ASSIST SYSTEM

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain model year 2015-2017 Mercedes-Benz Metris vans. These vehicles have electrical power steering control units with improperly welded contact pins.

Consequence

The improperly welded pins may lose contact, deactivating the power steering assist and increasing the risk of a crash.

Remedy

DVUSA will notify owners, and dealers will replace the electric power steering rack, free of charge. An interim notice is expected to be mailed on November 17, 2017. A second notice will be mailed to owners when parts become available. Owners may contact Daimler's customer service at 1-877-762-82... Read more

3 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

1 total complaints

Top Reported Components

Component	Complaints
UNKNOWN OR OTHER	1

Incident date: Jul 10, 2020

THE PANARAMA SUNROOF GOES OFF TRACK. IT APPEARS TO FALL ON ME. I'M AFRAID IT MAY FALL ON TOP OF ME

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2016

Low Pressure Fuel Supply Hose Leak

On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... s vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V-837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.Read more

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

2015 MERCEDES-BENZ METRIS

Complaint Statistics

Top Reported Components

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

MERCEDES-BENZ METRIS — All Years Overview

MERCEDES-BENZ METRIS — Year by Year

Other MERCEDES-BENZ Models

Year	Recalls	Complaints
2023	11	3	View
2022	13	9	View
2021	34	2	View
2020	26	8	View
2019	26	10	View
2018	17	38	View
2017	22	37	View
2016	19	153	View
2015 (current)	6	1