2022 MERCEDES-BENZ METRIS
5 recalls, 9 complaints - 21 TSBs
26V070000 Feb 6, 2026
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.
Consequence
An air bag that does not deploy as intended increases the risk of injury in a crash.
Remedy
Dealers will install a cover on the air bag control unit, free of charge. Owner notification letters were mailed beginning April 10, 2026. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KORSRS. Vehicle Identification Numbers (VINs) involved in this ... Read more
25V463000 Jul 11, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Fe... Read more
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
23V881000 Dec 21, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recal... Read more
23V444000 Jun 26, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
22V134000 Mar 8, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
Complaint Statistics
9 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 3 |
| ENGINE | 2 |
| LANE DEPARTURE: BLIND SPOT DETECTION | 1 |
| TIRES | 1 |
| UNKNOWN OR OTHER | 1 |
| POWER TRAIN | 1 |
ENGINE
Nov 25, 2025
Incident date: Nov 11, 2025
Vehicle randomly stalls or experiences throttle lag/acceleration hesitation particularly when trying to accelerate quickly through intersections and while turning. Almost seems as if the vehicle loses power all together and then quickly comes back.
POWER TRAIN
Sep 10, 2025
Incident date: Sep 8, 2025
See attached document for complaint.
SERVICE BRAKES
Oct 7, 2024
Incident date: Oct 1, 2024
Intermittent loss of anti-lock braking system and cruise control. code C0020-01 ABS pump failure. First occurred at approx. 47,900 miles.
UNKNOWN OR OTHER
Oct 3, 2024
Incident date: Dec 21, 2023
I am an Engineer in several capacities (Electronic, Mechanical, Automotive) and have studied motor vehicle fluids and lubricants in chemical and physical properties details. 2020 Ford 250 TRUCK, not light passenger veicle. A Ford Dealer, Ted Russell Parkside, 9925 Parkside Dr in Knoxville TN, sold... Read more
ENGINE
Sep 23, 2024
Incident date: Nov 23, 2023
I maintained my vehicle according to what dealership told me. I only had the dealership that sold me the vehicle, do all mtce since I purchased it. My engine light came on so I took it in to determine what the issue was. They indicated I had a mis fire and there was coolant in one of the cylinders... Read more
TIRES
Jul 22, 2024
Incident date: Jul 22, 2024
Tires making noise and not in balance /out of round. I had a authorized tire company check tires on their machines and a report was written. They said the tires were defective.BIGBRANDTIRE COMPANY PASO ROBLES,Calif. 93446 Phone 805-238-5097
SERVICE BRAKES
Jan 30, 2024
Incident date: Jan 1, 2024
When driving on the highway, almost all warning lights came on. I was in the middle lane and decided it best to get off the highway asap. I stepped on the gas as I looked to accelerate when changing lanes. The car did not speed up. I was able to make it off the highway at the next exit. As I was tr... Read more
SERVICE BRAKES
Aug 30, 2023
Incident date: Jul 19, 2023
This is a report of a RECURRING problem commonly known as "phantom braking." When I take long trips in this vehicle at legal freeway speeds and with the Adaptive Cruise Control and Auto Steer (lane keeping) functions engaged, the vehicle will occasionally reduce speed suddenly and violently (emerge... Read more
LANE DEPARTURE: BLIND SPOT DETECTION
Mar 5, 2023
Incident date: Mar 3, 2023
Side detection system failures. Repaired side detection systems 2 times ( 2017/2018 and again in 2020) both times GM reimbursed for repairs under technical bulletin. Repairs were supposed to be using “redesigned” parts to prevent issue from reoccurring. Side detection system requires service ... Read more
Technical Service Bulletins, 2022 MERCEDES-BENZ METRIS
21 manufacturer communications from 16 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 8 |
| 070000 FUEL SYSTEM, GASOLINE | 2 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 2 |
| 350000 EQUIPMENT | 2 |
| 030000 BRAKES (PWS) | 1 |
| 119128 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:HEATER | 1 |
| 092000 FUEL SYSTEM, OTHER:DELIVERY | 1 |
| 010000 STEERING | 1 |
PDAGLACKHA
Dec 19, 2023
350000 EQUIPMENT
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
PDAGLACKHA
Dec 19, 2023
160000 STRUCTURE
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
PDAGLACKHA
Dec 19, 2023
130000 VISIBILITY
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
2023100006
Dec 13, 2023
070000 FUEL SYSTEM, GASOLINE
Mercedes-Benz AG, the manufacturer of Metris vans, has determined that on certain Metris (447 platform) vehicles the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller mig
NCU-23P2094109
Oct 3, 2023
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Please see the atached documents related to the campaign listed above.
LI46.35-N-076604
Jul 13, 2023
010000 STEERING
Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
LI82.85-N-074054
Jul 6, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI82.85-N-074054
Jul 6, 2023
110000 ELECTRICAL SYSTEM
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
MB Initial NCU
Jul 5, 2023
092000 FUEL SYSTEM, OTHER:DELIVERY
Replace Fuel Delivery Module.
MB Launch NCU-VS
Aug 10, 2022
350000 EQUIPMENT
(SC)Retrofit PTC Heater
MB Launch NCU-VS
Aug 10, 2022
119128 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:THERMAL MANAGEMENT:HEATER
(SC)Retrofit PTC Heater
Service and Part
Jun 15, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(SC)Provide Supplementary Operator's Manual
LI82.85-N-074925
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid
LI82.85-N-074922
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - nav
LI82.85-N-074921
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for ra
LI82.85-N-074920
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping
LI82.85-N-074919
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radi
LI82.85-N-071595
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet availa
LI82.85-N-074054
Jun 2, 2022
110000 ELECTRICAL SYSTEM
Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this.
2022030032
Apr 1, 2022
030000 BRAKES (PWS)
Brake Fluid Reservoir Mounting.
2022040011
Apr 1, 2022
070000 FUEL SYSTEM, GASOLINE
Check and Replace Fuel Hose Clamps and Hose.
NHTSA Safety Investigations, MERCEDES-BENZ METRIS
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE18002
Opened: Mar 13, 2018 , Closed: Jun 18, 2019
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... Read more
MERCEDES-BENZ METRIS - All Years Overview
Complete safety history for the MERCEDES-BENZ METRIS across all model years (2015, 2023).
76
Total Recalls
263
Total Complaints
1
Investigations
6
Reported Crashes
4
Reported Fires
0
Reported Deaths