2021 MERCEDES-BENZ METRIS
7 recalls — 2 complaints — 34 TSBs
25V463000 Jul 11, 2025
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Fe... Read more
Consequence
A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.
23V444000 Jun 26, 2023
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.
Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.
22V360000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V134000 Mar 8, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
22V066000 Feb 8, 2022
SERVICE BRAKES, HYDRAULIC:FLUID
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
21V513000 Jul 7, 2021
SEAT BELTS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Sprinter, Metris, and Freightliner Sprinter vehicles equipped with Automatic Locking Retractor (ALR) seat belt assemblies. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint syst... Read more
Consequence
An unsecured child restraint system can increase the risk of injury during a crash.
Remedy
Dealers will inspect and replace the seat belt assemblies, as necessary, free of charge. Owner notification letters were mailed on December 21, 2021. Owners may contact DVUSA's customer service at 1-877-762-8267.
21V106000 Feb 23, 2021
SEATS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Mercedes-Benz Metris vehicles equipped with an adjustable front passenger seat. The front passenger seat frame base may not have been welded properly.
Consequence
An improperly welded seat frame base may have reduced stability, which can increase the risk of injury to the occupant in a crash.
Remedy
DVUSA will notify owners, and dealers will replace the seat frame base, free of charge. DVUSA issued owners an interim notification on May 6, 2021. The recall began May 13, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2SITZNAT.
Complaint Statistics
2 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| EXTERIOR LIGHTING | 1 |
| ELECTRICAL SYSTEM | 1 |
EXTERIOR LIGHTING
Sep 4, 2025
Incident date: Jul 11, 2025
I can not drive at night because I can see at all and I am afraid I am going to crash..The lights are so dim that it seems that they are not even on..I have to turn my high beams on just to see and I was warned that I can recieve a ticket for driving with high beams on..I went to the Nissan company... Read more
ELECTRICAL SYSTEM
Sep 4, 2025
Incident date: Jul 11, 2025
See attached document for complaint.
Technical Service Bulletins — 2021 MERCEDES-BENZ METRIS
34 manufacturer communications from 24 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 12 |
| 160000 STRUCTURE | 3 |
| 070000 FUEL SYSTEM, GASOLINE | 3 |
| 350000 EQUIPMENT | 2 |
| 220000 SEATS | 2 |
| 353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. | 1 |
| 063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL | 1 |
| 980000 UNKNOWN OR OTHER | 1 |
PDAGLACKHA
Dec 19, 2023
350000 EQUIPMENT
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
PDAGLACKHA
Dec 19, 2023
160000 STRUCTURE
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
PDAGLACKHA
Dec 19, 2023
130000 VISIBILITY
Mercedes-Benz AG has determined that on certain Metris (447 platform) vehicles, the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller might deform. It might therefore com
2023100006
Dec 13, 2023
070000 FUEL SYSTEM, GASOLINE
Mercedes-Benz AG, the manufacturer of Metris vans, has determined that on certain Metris (447 platform) vehicles the fuel pump impeller might not meet specifications in regards to material characteristics. As a consequence, the impeller mig
LI46.35-N-076604
Jul 13, 2023
010000 STEERING
Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
LI82.85-N-074054
Jul 6, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI82.85-N-074054
Jul 6, 2023
110000 ELECTRICAL SYSTEM
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
MB Initial NCU
Jul 5, 2023
092000 FUEL SYSTEM, OTHER:DELIVERY
Replace Fuel Delivery Module.
NCU-VS2SIMKOM
Nov 9, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
MB Launch NCU-VS
Oct 11, 2022
070000 FUEL SYSTEM, GASOLINE
(SC)Inspect Clamps on Heating Circuit Hose Lines
Service and Part
Jun 15, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(SC)Provide Supplementary Operator's Manual
LI82.85-N-074919
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radi
LI82.85-N-074925
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid
LI82.85-N-074922
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - nav
LI82.85-N-074921
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for ra
LI82.85-N-074920
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping
LI82.85-N-071595
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet availa
LI82.85-N-074054
Jun 2, 2022
110000 ELECTRICAL SYSTEM
Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this.
Recall Notificat
Jun 1, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
Service Notifica
May 17, 2022
110000 ELECTRICAL SYSTEM
Retrofit Hermes Communication Module
2022040011
Apr 1, 2022
070000 FUEL SYSTEM, GASOLINE
Check and Replace Fuel Hose Clamps and Hose.
2022030032
Apr 1, 2022
030000 BRAKES (PWS)
Brake Fluid Reservoir Mounting.
Spare Tire Infor
Mar 16, 2022
355100 EQUIPMENT:OTHER:LABELS
Replace Spare Tire Information Label
VSC2021110005
Dec 15, 2021
150000 SEAT BELTS
Replace Certain Seatbelts
LI82.85-N-074054
Dec 1, 2021
110000 ELECTRICAL SYSTEM
"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
VS2SITZNAT-Repla
May 19, 2021
160000 STRUCTURE
Replace Seat Frame Base
VS2SITZNAT-Repla
May 19, 2021
220000 SEATS
Replace Seat Frame Base
V-RC-2021040007
May 6, 2021
160000 STRUCTURE
Replace Seat Frame Base
V-RC-2021040007
May 6, 2021
220000 SEATS
Replace Seat Frame Base
V-SC-2020120013
Dec 15, 2020
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Update Radio Software
V-SC-2020120013
Dec 15, 2020
350000 EQUIPMENT
Update Radio Software
LI4730N0660142
Apr 6, 2018
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
980000 UNKNOWN OR OTHER
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
071420 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Update document with remedy. Newly released purge valve.
NHTSA Safety Investigations — MERCEDES-BENZ METRIS
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE18002
Opened: Mar 13, 2018 — Closed: Jun 18, 2019
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... Read more
MERCEDES-BENZ METRIS — All Years Overview
Complete safety history for the MERCEDES-BENZ METRIS across all model years (2015–2023).
76
Total Recalls
263
Total Complaints
1
Investigations
4
Reported Crashes
3
Reported Fires
0
Reported Deaths