2023 MERCEDES-BENZ METRIS Recalls, Complaints & Safety

AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020 and 2022-2023 Mercedes-Benz Metris right-hand-drive vehicles. Water may accumulate on the air bag control unit, which can cause the air bags not to deploy as intended.

Consequence

An air bag that does not deploy as intended increases the risk of injury in a crash.

Remedy

Dealers will install a cover on the air bag control unit, free of charge. Interim notification letters, notifying owners of the safety risk, are expected to be mailed March 20, 2026. Additional letters will be sent once the final remedy is available, anticipated in April 2026. Owners may contact DVU... Read more

52,356 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2020-2023 Mercedes-Benz Metris vehicles. The electrical connections for the infotainment system may not be properly secured, which can cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Fe... Read more

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

Dealers will inspect and repair the infotainment system connection, as necessary, free of charge. Owner notification letters were mailed November 11, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2GARPIN.

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Defect Description

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Defect Description

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Consequence

A rearview image that does not display reduces the driver's view of what is behind the vehicle, increasing the risk of a crash.

Remedy

43,422 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 1, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recal... Read more

13,726 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2022-2023 Mercedes-Benz Metris vehicles. The fuel pump may shutdown, causing a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

13,726 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Daimler Vans USA, LLC (DVUSA) is recalling certain 2021 Freightliner Sprinter and 2021-2023 Mercedes-Benz Sprinter and Metris vehicles. The fuel pump may shutdown, which can result in a loss of drive power.

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

Dealers will replace the fuel pump, free of charge. Owner notification letters were mailed November 1, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is 4790205.

20,500 vehicles affected

Manufacturer: Daimler Vans USA, LLC

FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP

Defect Description

Consequence

A loss of drive power can increase the risk of a crash.

Remedy

20,500 vehicles affected

Manufacturer: Daimler Vans USA, LLC

Complaint Statistics

3 total complaints 3 crashes 12 injuries

Top Reported Components

Component	Complaints
AIR BAGS	1
SEAT BELTS	1
LANE DEPARTURE: ASSIST	1

Incident date: Jan 13, 2026

This incident happened to an employee driving a mercedes metris for work. The metris was involved in a multi car accident. The driver reported that the steering wheel "took over" and would not let them maneuver out of the way to avoid a vehicle that had rear ended the vehicle in front of them. This ... Read more

Crash 4 injured

Incident date: Jan 13, 2026

Crash 4 injured

Incident date: Jan 13, 2026

Crash 4 injured

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE — Closed — Model Year: 2016

Low Pressure Fuel Supply Hose Leak

On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... s vehicles manufactured from March 2, 2015 (SOP) to March 15, 2017.The defects may result in leakage from an upper hose connection that feeds the high-pressure fuel pump or from a lower hose connection of the fuel transition hose between the underbody fuel line and the Shrader valve.The upper connection defect was caused by thermal aging of the hose material (Veritas hose), resulting in a loss of elasticity over time.The thermal aging of the hose leads to a progressive reduction of sealing performance, which is most evident at low ambient temperatures.The problem was corrected by changing to a hose with better material properties (ContiTech hose).The lower connection defect was caused by a manufacturing process problem, where the hose clamp may have been installed using an incorrect tool.The recall remedy involves replacing the upper and lower hoses and clamps, as necessary, and ensuring proper installation. The Office of Defects Investigation (ODI) opened Preliminary Evaluation PE18-002 to investigate nine (9) complaints (VOQs) reporting incidents of gasoline odor or leakage in nine (9) model year (MY) 2016 Mercedes-Benz Metris vans (subject vehicles).Eight (8) of the VOQs indicated that the problem occurred in cold ambient temperatures, either during engine warm-up after a cold start or after the vehicle had been parked and shutoff. Two (2) of the consumers have indicated to ODI that the problems were diagnosed by dealer service technicians as the upper hose connection defect.As part of PE18-002, ODI analyzed information related to the incidents reported to the Office by consumers and analyzed the information provided by Daimler Vans in response to ODI's information request letter.The fuel hose leak field experience shown in the Failure Report section of this resume all involve vehicles covered by the Daimler Vans recall.This Preliminary Evaluation is closed with recall 18V-837.VOQs associated with the investigation: 10936026, 10936184, 10991876, 11054491, 11057992, 11063437, 11063829, 11104437, 11138922, 11139024, 11140844, 1150262, 11152201.Read more

Model	Recalls	Complaints
GLA 250	1,219	416	View
GLC 300	1,143	568	View
GLE 350	1,116	311	View
C 300	1,074	360	View
AMG GLS63	963	12	View
AMG C43	944	74	View
CLA 250	923	130	View
AMG GLC43	920	42	View

2023 MERCEDES-BENZ METRIS

Complaint Statistics

Top Reported Components

NHTSA Safety Investigations — MERCEDES-BENZ METRIS

MERCEDES-BENZ METRIS — All Years Overview

MERCEDES-BENZ METRIS — Year by Year

Other MERCEDES-BENZ Models

Year	Recalls	Complaints
2023 (current)	11	3
2022	13	9	View
2021	34	2	View
2020	26	8	View
2019	26	10	View
2018	17	38	View
2017	22	37	View
2016	19	153	View
2015	6	1	View