2019 MERCEDES-BENZ METRIS
12 recalls — 10 complaints — 51 TSBs
22V360000 May 20, 2022
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
22V134000 Mar 8, 2022
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2017-2022 Mercedes-Benz Metris vehicles. The connection of the upper and lower fuel hoses to the engine may be insecure, which can result in a fuel leak.
Consequence
A fuel leak in the presence of an ignition source can increase the risk of a fire.
Remedy
Dealers will inspect and repair the fuel hose connections, and replace the clamps and fuel hose, as necessary, free of charge. Owner notification letters were mailed May 5, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2KRAUCH.
22V066000 Feb 8, 2022
SERVICE BRAKES, HYDRAULIC:FLUID
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2021 Mercedes-Benz Metris vehicles. The brake fluid reservoir may be incorrectly mounted, which can allow it to detach.
Consequence
A detached brake fluid reservoir can leak brake fluid, increasing the risk of a crash.
Remedy
Dealers will inspect and repair the brake fluid reservoir mounting, as necessary, free of charge. Owner notification letters were mailed on May 2, 2022. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2BE42BRE.
21V055000 Feb 5, 2021
ELECTRICAL SYSTEM:SOFTWARE
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2020 Mercedes-Benz Metris and 2019-2020 Mercedes-Benz Sprinter vehicles. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.
Consequence
Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.
Remedy
DVUSA will notify owners, and dealers will update the software communication module for the automatic emergency call system, free of charge. The recall began on May 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSXHERMPOS.
20V729000 Nov 24, 2020
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes-Benz Metris right-hand drive vehicles. The screwed fittings between the rigid steel brake lines routed through the underbody of the vehicle and the brake hoses in the area of the front and rear axles may not have been correctly i... Read more
Consequence
The connection between the brake line and the brake hose may leak, causing a sudden loss of brake fluids, impacting braking performance and increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will check the affected fittings at the connection points of the brake lines to the brake hoses, correcting them as necessary, free of charge. The recall began December 10, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for ... Read more
20V340000 Jun 9, 2020
POWER TRAIN:DRIVELINE:DRIVESHAFT
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vans [platform 447 (VS20)] with gasoline engines and automatic transmissions. The driveshaft may not be attached to the intermediate bearing correctly, causing excessive wear to the driveshaft joint and excessive vibrations.
Consequence
Damage to the driveshaft joint could result in a loss of drive, increasing the risk of a crash. Excessive vibrations may cause the frontal air bags to deploy unexpectedly, increasing the risk of injury.
Remedy
DVUSA will notify owners and dealers will inspect the drive shaft, replacing it as necessary, free of charge. This recall began August 11, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3DREIGE.
19V715000 Oct 8, 2019
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2016-2019 Mercedes-Benz Metris vehicles. The integrated backup battery compartment located underneath the front passenger's seat may not have its own cover, potentially exposing the battery when the seat is moved forward.
Consequence
If conductive material, such as metal, unintentionally drops into the opening and contacts the terminals on the battery, an electrical short can occur, increasing the risk of a fire.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will install covers over the battery compartment area, free of charge. DVUSA issued owners an interim notification on December 2, 2019. The recall began March 9, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's numbe... Read more
19V693000 Oct 2, 2019
UNKNOWN OR OTHER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Sprinter and Metris vehicles. The vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and vehicles will be returned to the reassembly plant for comprehensive inspection and, if necessary, corrective action, free of charge. The recall began November 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX... Read more
19V666000 Sep 18, 2019
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
Consequence
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
Remedy
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is V... Read more
19V545000 Jul 24, 2019
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Mercedes-Benz Metris vehicles. The vehicles may have been delivered with a printed operator's manual that does not match the vehicle's features and operating instructions.
Consequence
The incorrect manual may not describe the proper operation of the vehicle, increasing the risk of a crash.
Remedy
DVUSA will notify owners, and dealers will replace the information package including the printed version of the operator's manual, maintenance booklet and information sheets, free of charge. The recall began September 12, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's ... Read more
19V489000 Jun 25, 2019
STEERING
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Metris vehicles. An internal sensor within the electric power steering unit may have been improperly manufactured, possibly resulting in the deactivation of the electric power steering assist.
Consequence
An unexpected loss of power steering assist can increase the risk of crash.
Remedy
DVUSA will notify owners, and Metris dealers will replace the steering unit, free of charge. The recall began July 2, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2LENKEPS.
19V222000 Mar 20, 2019
UNKNOWN OR OTHER
Defect Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2018-2019 Mercedes-Benz Sprinter and Metris vehicles. The affected vehicles left the reassembly plant without the final quality inspection of safety-relevant parts or bolt connections, resulting in possible unknown safety risks.
Consequence
Failure to identify loose safety related parts can increase the risk of crash and injury.
Remedy
DVUSA will notify owners, and dealers will complete the final quality inspection, free of charge. The recall began May 17, 2019. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VSX566ZP25.
Complaint Statistics
10 total complaints
Top Reported Components
| Component | Complaints |
|---|---|
| SERVICE BRAKES | 2 |
| ENGINE | 2 |
| FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING | 1 |
| WHEELS | 1 |
| POWER TRAIN | 1 |
| BACK OVER PREVENTION: SENSING SYSTEM: CAMERA | 1 |
| Other/I am not sure | 1 |
| FUEL/PROPULSION SYSTEM | 1 |
FUEL/PROPULSION SYSTEM
Aug 5, 2025
Incident date: Aug 5, 2025
Feel unsafe fuel rails and more where recalled in April 2022 Not all gls550 were recalled at the time due to no reason Drive to Florida with my wife and kids and car gave up on the side of a bridge hwy over the ocean We were stuck car smelt like gas and wouldn’t turn on we had nowhere to get o... Read more
Other/I am not sure
Mar 23, 2025
Incident date: Mar 1, 2025
I purchased this car seat from Amazon and was sent a notification that the car seat has a recall and to no longer use
ENGINE
Oct 3, 2024
Incident date: Sep 23, 2024
Transmission needed a full replacement
ENGINE
Aug 7, 2024
Incident date: Sep 1, 2022
See attached document for complaint
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Aug 7, 2024
Incident date: Sep 1, 2022
See attached document for complaint
SERVICE BRAKES
Jun 13, 2024
Incident date: Jun 13, 2024
When I went to my local garage to have a wheel rotation and wheel alignment done, they discovered that my rear driver side break hose was leaking. They also discovered that the rear passenger side break hose was showing similar wear/damage. I had the car towed to Tesla repair center because the rep... Read more
POWER TRAIN
Nov 28, 2023
Incident date: Sep 7, 2022
The contact owns a 2013 Ford F-150. The contact stated while driving 35 MPH uphill, the transmission failed to shift from 1st gear to 2nd gear, and there was a delay the response of the vehicle. The power train warning light was illuminated. A message indicating that the fuel tank would be empty in ... Read more
WHEELS
Jan 5, 2023
Incident date: Jul 7, 2022
This recall was issued on July 7, 2022, nearly 6 months ago. The recall involves a sticker. This vehicle is rented out on Turo. Turo delisted this vehicle due to this open recall costing us over $1,000 in lost rental income for our business. Payments on this van are nearly $800/month. This is c... Read more
SERVICE BRAKES
Jul 8, 2021
Incident date: May 1, 2021
THIS VEHICLE IS EQUIPPED WITH ELECTRONICS STABILITY CONTROL (ESC) WHICH INCLUDES CROSSWIND ASSIST. THE CROSSWIND ASSIST IS THE SOURCE OF THE SAFETY PROBLEM. The crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediat... Read more
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Jul 8, 2021
Incident date: May 1, 2021
THIS VEHICLE IS EQUIPPED WITH ELECTRONICS STABILITY CONTROL (ESC) WHICH INCLUDES CROSSWIND ASSIST. THE CROSSWIND ASSIST IS THE SOURCE OF THE SAFETY PROBLEM. The crosswind assist will engage in strong crosswinds and in certain road conditions such as a dip in the road or an off camber dip it immediat... Read more
Technical Service Bulletins — 2019 MERCEDES-BENZ METRIS
51 manufacturer communications from 36 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
|---|---|
| 110000 ELECTRICAL SYSTEM | 13 |
| 350000 EQUIPMENT | 7 |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 2 |
| 105300 POWER TRAIN:DRIVELINE:DRIVESHAFT | 2 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 2 |
| 150000 SEAT BELTS | 2 |
| 100000 POWER TRAIN | 2 |
| 220000 SEATS | 2 |
LI46.35-N-076604
Jul 13, 2023
010000 STEERING
Various concerns in relation to electric power steering including Rattling/humming noise from electric power steering when steering fully turned (see video recordings 01 and 02).
LI82.85-N-074054
Jul 6, 2023
353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI82.85-N-074054
Jul 6, 2023
110000 ELECTRICAL SYSTEM
The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this. Hardwa
LI00.19-N-075749
Jan 13, 2023
110000 ELECTRICAL SYSTEM
Complaint Various issues including control unit programming procedure will not complete successfully/no newer software found, communication faults, or sporadic malfunction of systems. Cause Aftermarket CAN device could be installed into
LI54.65-N-075675
Nov 11, 2022
130000 VISIBILITY
Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the
LI54.65-N-075675
Nov 11, 2022
110000 ELECTRICAL SYSTEM
Complaint Camera cover of reversing camera does not fold in (see Picture 01, shown on vehicle with code W65 (Tailgate)). Remedy Note: Do not replace any component parts or carry out any diagnostic work! Model 447.6/7 (Metris) As of the
MB Initial NCU-P
Sep 7, 2022
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
(RC)Replace Tire Loading Information Label and Inspect Tires
MB Initial NCU-P
Sep 7, 2022
190000 TIRES
(RC)Replace Tire Loading Information Label and Inspect Tires
LI82.85-N-074921
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The person being called/caller is hard to understand when traveling at speeds greater than 80 km/h(50mph) in the vehicle. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for ra
LI82.85-N-071595
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint Head unit for Audio 30/40 VIS (Garmin) - Problems at market launch. Information: At market launch of the head unit for Audio 30/40 VIS (Garmin), some of the functions are only available to a limited extent or are not yet availa
LI82.85-N-074919
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint As soon as a telephone call via Apple CarPlay is ended, the connection to the customer's connected smartphone is disconnected and the radio/radio - navigation (RD) control unit (N87/15) can no longer be operated. Cause 1. Radi
LI82.85-N-074920
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint - Regionally strong broadcasting stations are poorly received or not received at all. - Interruptions to reception when driving Cause - Third-party installations (e.g. GPS trackers) - Periphery of antenna (e.g. stone chipping
LI82.85-N-074922
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint The volume of the radio/radio - navigation (RD) control unit (N87/15) is too quiet even at maximum volume. Cause Radio/radio - navigation (RD) control unit (N87/15) software Remedy Remedy of new software for radio/radio - nav
LI82.85-N-074925
Jun 3, 2022
110000 ELECTRICAL SYSTEM
Complaint In order to better analyze the situation in the field and the wide variety of complaints relating to the Metris Infotainment System Audio 30/40 (GARMIN), a questionnaire must be completed and a log file created for the aforesaid
LI82.85-N-074054
Jun 2, 2022
110000 ELECTRICAL SYSTEM
Complaint The connection of the customer's smartphone connected via the original USB cable is disconnected after an undefined period of time for no apparent reason. The Apple iPhone 12 and subsequent models are primarily affected by this.
Recall Notificat
Jun 1, 2022
110000 ELECTRICAL SYSTEM
(RC)Update Hermes Communication Module Software
2022040011
Apr 1, 2022
070000 FUEL SYSTEM, GASOLINE
Check and Replace Fuel Hose Clamps and Hose.
2022030032
Apr 1, 2022
030000 BRAKES (PWS)
Brake Fluid Reservoir Mounting.
VSC2021110005
Dec 15, 2021
150000 SEAT BELTS
Replace Certain Seatbelts
LI82.85-N-074054
Dec 1, 2021
110000 ELECTRICAL SYSTEM
"Audio 30/40 VIS (Garmin) head unit - Con- nection failure with smartphone integration "
NCUVS2KRUMPE
Nov 3, 2021
350000 EQUIPMENT
Update Fuel System Control Unit
NCUVS2KRUMPE
Nov 3, 2021
070000 FUEL SYSTEM, GASOLINE
Update Fuel System Control Unit
LI82.85-P-068846
Jul 6, 2021
356000 EQUIPMENT ADAPTIVE/MOBILITY
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
LI82.85-P-068846
Jul 6, 2021
350000 EQUIPMENT
"Free browsing, Internet access via Wi-Fi hotspot and Internet radio nonfunctional"
V-RC-2020070008
Aug 11, 2020
105300 POWER TRAIN:DRIVELINE:DRIVESHAFT
Propeller Shaft
Initial NCU - 44
Jun 17, 2020
105300 POWER TRAIN:DRIVELINE:DRIVESHAFT
Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according to
Initial NCU - 44
Jun 17, 2020
356000 EQUIPMENT ADAPTIVE/MOBILITY
Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according to
Initial NCU - 44
Jun 17, 2020
350000 EQUIPMENT
Propeller Shaft Mercedes-Benz AG (?MBAG?), the manufacturer of Mercedes-Benz vans, has determined that on certain Metris vehicles from platform 447 (VS20), the propeller shaft may not be attached to the intermediate bearing according to
V-RC-2020010011
Feb 22, 2020
220000 SEATS
Seat Base Cover
LI82.95-N-070783
Jan 21, 2020
110000 ELECTRICAL SYSTEM
Fault message in instrument cluster "SOS not ready" - SOS button in overhead control panel flashes
LI91.40-N-062773
Dec 17, 2019
150000 SEAT BELTS
Seat belt does not roll up correctly
MB Initial NCU -
Oct 31, 2019
220000 SEATS
Initial NCU - Seat Base Cover
V-SC-2019080015
Oct 15, 2019
162300 STRUCTURE:BODY:DOOR
Check Sliding Door for Crack Formation
Head Restraint
Oct 4, 2019
221300 SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Head Restraint
SC-2019060014
Jul 3, 2019
118000 ELECTRICAL SYSTEM:SOFTWARE
Update Transmission Control Unit Software
SC-2019060014
Jul 3, 2019
100000 POWER TRAIN
Update Transmission Control Unit Software
V-SC-2019060014
Jul 3, 2019
100000 POWER TRAIN
Update Transmission Control Unit Software
LI30-21-N-069662
May 7, 2019
185000 VEHICLE SPEED CONTROL:CRUISE CONTROL
Supplemental Cruise Control Installation Instructions, 447 without Code MS1
LI82 85-P-069469
Apr 12, 2019
350000 EQUIPMENT
MBUX multimedia system: The Voice Control System does not recognize voice commands; message "Voice data are loading" is displayed
LI82 85-P-069467
Apr 12, 2019
350000 EQUIPMENT
MBUX multimedia system: "Freeway" pop-up display cannot be deactivated
LI82 85-P-069370
Apr 12, 2019
350000 EQUIPMENT
MBUX multimedia system: Fault code B1F9997 is shown as stored
LI30 21-N-069662
Apr 10, 2019
350000 EQUIPMENT
Supplemental Cruise Control Installation Instructions, 447 without Code MS1
LI30 21-N-069662
Apr 10, 2019
180000 VEHICLE SPEED CONTROL
Supplemental Cruise Control Installation Instructions, 447 without Code MS1
LI32 25-P-069660
Apr 9, 2019
020000 SUSPENSION
G Facelift 2018: Knocking noises from rear area on rough roads
NCU-2019040009 9
Apr 9, 2019
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Vehicles without Final Inspection
LI82 10-N-069621
Apr 4, 2019
121000 EXTERIOR LIGHTING:HEADLIGHTS
Stress Cracks in the Left and/or Right Headlamp Lenses
LI82 10-N-069621
Apr 4, 2019
120000 EXTERIOR LIGHTING
Stress Cracks in the Left and/or Right Headlamp Lenses
LI4730N0660142
Apr 6, 2018
071420 FUEL SYSTEM, GASOLINE:STORAGE:EVAPORATIVE EMISSIONS:HOSES/VALVES/SENSORS
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
980000 UNKNOWN OR OTHER
Update document with remedy. Newly released purge valve.
LI4730N0660142
Apr 6, 2018
063100 ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
Update document with remedy. Newly released purge valve.
NHTSA Safety Investigations — MERCEDES-BENZ METRIS
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
PE18002
Opened: Mar 13, 2018 — Closed: Jun 18, 2019
Low Pressure Fuel Supply Hose Leak
On November 27, 2018, Daimler Vans USA, LLC submitted a Defect Information Report (DIR) to NHTSA describing two engine compartment fuel hose connection defects in certain model year (MY) 2016 and 2017 Mercedes-Benz Metris vehicles (Recall 18V-837).The recall scope includes approximately 12,383 Metri... Read more
MERCEDES-BENZ METRIS — All Years Overview
Complete safety history for the MERCEDES-BENZ METRIS across all model years (2015–2023).
76
Total Recalls
263
Total Complaints
1
Investigations
4
Reported Crashes
3
Reported Fires
0
Reported Deaths