2020 JEEP CHEROKEE

3 recalls, 356 complaints - 554 TSBs - 4/5 safety rating

POWER TRAIN

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Consequence

A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

Remedy

The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this ... Read more

61,711 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Defect Description

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio di... Read more

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer ser... Read more

319,610 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

STEERING:RACK AND PINION:PINION SHAFT

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence

A loss of steering control increases the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

5,294 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

Complaint Statistics

356 total complaints 11 crashes 8 fires 10 injuries

Top Reported Components

Component	Complaints
ENGINE	56
POWER TRAIN	47
ELECTRICAL SYSTEM	46
UNKNOWN OR OTHER	33
FUEL/PROPULSION SYSTEM	22
STEERING	19
SERVICE BRAKES	18
AIR BAGS	9
VEHICLE SPEED CONTROL	8
SEATS	7

Incident date: Jun 1, 2026

I own a 2020 Jeep Cherokee with approximately 87,000 miles. Approximately one month ago, my "Service 4WD" light illuminated on the dashboard, and I heard a severe grinding noise coming from the drivetrain. A mechanic scanned the vehicle's computer and pulled active diagnostic fault code C14A7-97 (PT... Read more

Incident date: Jul 1, 2026

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train). The contact called several local dealers. The vehicle was towed to an unknown dealer. The manufacturer was contacted, and the contact was referred to the dealer for assistance.... Read more

Incident date: Dec 31, 1969

My 4WD guage is displayed with a "service repair needed." I believe the PTU is defected as my vehicle never needed to engage to 4WD. My vehicle vibrates while driving, and acceleration handling is poor.

Incident date: Jun 1, 2026

this is not a safety issue but not sure who to notify..The black paint on the front side window frames is peeling off real bad. Would this be a warranty issue? Thank you,

Incident date: Jun 19, 2026

Sometimes when I am driving and stop, the automatic engine does not turn back on. This has caused my car to stop and need to be restarted in the middle of the road and the amount of times this happens has been increasing.

Incident date: Jun 19, 2026

Incident date: Jun 6, 2026

Power Transfer Unit Failure diagnosed by Safford Dodge, Jeep dealership in Fredericksburg, VA. My VIN is not showing up as part of the recall. My car is still awaiting repair.

Incident date: Mar 22, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that the 4WD warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU failure; however, the contact was informed that the vehicle was not covered under NHTSA Campaign Number: 26V290000 (POWER TRAIN);... Read more

Incident date: Jul 1, 2025

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving approximately 7 MPH in the driveway, the service 4WD warning light illuminated. The contact stated the failure was associated with NHTSA Campaign Number: 26V290000 (Power Train). The vehicle was taken to the local dealer wh... Read more

Incident date: Dec 30, 2022

The power transfer unit went out of car at 67000 miles (just out of warranty). Haven't got fixed due to expensive. Now has 144000 miles on it and still not fixed. Noticed there were other recalls but mine wasn't part of it yet PTU went out.

Incident date: May 8, 2026

4WD has issues with the transfer case and cars up to 2019 had issues. I cant get parts and it is not safe to drive.

Incident date: May 29, 2026

2025 Honda Civic Hatchback experiencing dangerous mechanical binding, sticking, and notching in the steering column. The defect is strictly thermal, escalating significantly in extreme Arizona heat and/ or after driving for a prolonged duration. This requires excessive driver effort to break the ste... Read more

Incident date: Apr 20, 2026

I was merging onto the highway in my 2024 GMC Sierra 2500HD AT4X equipped with the 6.6L Duramax engine at about 50mph when the gauge cluster emitted a “Reduced Acceleration Drive With Care” message followed by a check engine light. The check engine light presented indicated a “P0747” and “... Read more

Incident date: Mar 2, 2026

Had over 1300 miles until next oil change. Car has no leaking issues. Car ran out of oil completely and seized engine during camping trip. I use synthetic and both mileage/time were both way under than what was on my next oil change sticker... warranty says they won't cover it. So now I just have a ... Read more

Incident date: Jun 3, 2026

I have taken my vehicle or rather had my vehicle towed back to my dealership on three different occasions for repair of a Shift Cable Replacement I can have a very bad accident in my vehicle or lose my life or injure someone else the first time I didn't understand why my vehicle shutdown while I wa... Read more

Incident date: Jun 4, 2026

I own a 2014 Jeep Wrangler Sahara JKU with approximately 67,000 miles. The vehicle has experienced a failure involving the ABS control module and related braking/stability systems. Current symptoms include: * ABS warning light illuminated * Brake warning light illuminated * Traction control warnin... Read more

Incident date: Jun 3, 2026

Incident date: May 25, 2026

The rod bearings failed in the engine. The vehicle is currently at the dealership and is available for inspection. Rod bearing failure can cause complete engine seizure while driving, creating a serious risk of losing vehicle control at any speed. This is a known issue with Hyundai's Theta II engine... Read more

Incident date: May 5, 2026

a vehicle warning notice flashes across the dashboard saying “vehicle assistance system not available” and the switch to engage this system causes the same message to flash and the systems do not engage

Incident date: May 20, 2026

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle the warning message "Service Four Wheel Drive" and "Four Wheel Drive Unavailable" had displayed. Also, while operating the vehicle the parking brake had malfunctioned. The cause of the fialure was not determin... Read more

Incident date: May 20, 2026

Odometer Fraud. The contact purchased a 2019 Audi S5. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 47,796 at the time of registration. The Carfax report, bill of sale and title showed the mileage as 47, 79... Read more

Incident date: May 7, 2026

Engine is burning oil at a significant rate, when I get my oil changed at the dealers recommendation it is extremely low. I have to replace the oil regularly between oil changes, and there is an exhaust smell. Also lagging when I hit the gas.

Incident date: May 7, 2026

2020 Jeep Cherokee Limited AWD, VIN [XXX] , approx. 111,355 miles. Reporting serious safety concern: repeated/worsening electrical system failure with intermittent loss of power steering assist. For nearly a year, Auto Start/Stop warning and battery warning lights have appeared. During episodes, pow... Read more

Incident date: Feb 28, 2026

Truck unexpectedly downshifts into first gear and refuses to leave first. Wrench icon appears, speedometer and odometer stop working, truck enters "limp mode". OEM reading DTCs P0720, P0722.

Incident date: Feb 22, 2024

My vehicle has been in the shop over 6 times due to the malfunctioning of the EMERGENCY BREAKING SYSTEM. Less then 2.5wks after I purchased this vehicle, I started experiencing my E brake randomly engaging while driving it down the road. I called the dealership. They suggested I bring it to a jeep d... Read more

Incident date: Feb 22, 2024

The vehicle experienced multiple instances of sudden engine stall and loss of motive power while navigating active downtown intersections and airport terminal lanes in Atlanta, GA. These failures occurred without warning, leaving the vehicle immobilized in high-traffic areas, including a turn in a m... Read more

Incident date: May 8, 2026

My car has put itself into park and shut completely off three times in the last week while driving. The cruise control shut off while driving on the interstate. There was a message pop up twice saying service electronic throttle system. I don’t feel safe driving my jeep wagoneer at all, let alone ... Read more

Incident date: May 9, 2026

Hello, My vehicle (VIN: [XXX] ) is not operational due to coolant intrusion/corrosion. I was informed this issue is not covered by the Customer Satisfaction Program, but this failure matches a known problem affecting this model/year and should be reconsidered. Two months ago I took the car to Bob ... Read more

Incident date: May 2, 2026

When taking a turn from one street to another, my truck made a loud noise and every light went on my dash. A bunch of error messages then my truck stopped and could not move anymore. It could not shift either. I ws stuck in the middle of road then I had to pay to get it towed to the nearest Ford dea... Read more

Incident date: Apr 17, 2026

The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufactu... Read more

Incident date: Apr 17, 2026

My OBD port cannot be read. It will not communicate, or I cannot communicate with the vehicle using any OBD reading software. Myself or my mechanic. This is a major safety concern due to several reasons. Most importantly, I'm being told that it can affect, or it's probably caused by, electrical prob... Read more

Incident date: Apr 20, 2026

While driving, the steering begins to bind and resist when turning, especially to the left. The wheel will “catch” and then suddenly release, causing a jerking motion and loss of smooth steering control. This creates a serious safety concern because the steering does not respond consistently. D... Read more

Incident date: Feb 6, 2026

The contact owns a 2017 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V572000 (Back Over Prevention) and 25V544000 (Service Brakes, Hydraulic); however, the parts to do the recall repairs were not yet available. The dealer was not contacted. The vehicle was not diagnosed... Read more

Incident date: Feb 6, 2026

I have a 2021 TYTA RAV4 HYBRID XLE PREMIUM AWD, the driver seat is very slow moving forward and backwards twisting and preventing to fully go forward and backwards. I need to get out and in of my vehicle. So I have to move in back and forth to get out and move it forward to see over the dash board... Read more

Incident date: Mar 23, 2026

Transmission has jerked/bumped in past and now at approx 85K miles, it supposedly needs a new transmission. I've heard it is a pretty big issue and seems llike relatively low mileage for this to be happening to 2023 year model. I certainly don't drive it hard and rarely tow or haul heavy loads.

Incident date: Mar 23, 2026

Backup camera has been recalled several months ago but no remedy has been made yet. I’ve also noticed when I turn on the wipers my screens including the dash and entertainment go dark and barely visible.

Incident date: Mar 23, 2026

On Apil 6 about 6:15 am I was on my way to work. And I start smelling what appears to be a gas smell and I wasn’t quite sure what was coming from so I cracked the window a little bit and said that I would try to check it when I got to work seeing that I was only roughly about 10 minutes away from ... Read more

Fire

Incident date: Mar 2, 2026

Vehicle suddenly stalled at a red light and did not turn back on. Everything shut down. Also The factory-installed backup camera has failed completely. When the vehicle is shifted into reverse, the infotainment screen remains blank or black. This failure significantly reduces rearward visibility,... Read more

Incident date: Sep 28, 2025

Iccu failure and defective drivers seat. Was covered under warranty but took over a year to finish all defective parts. Still not 100%

Incident date: Sep 28, 2025

I am submitting this complaint regarding my 2025 Mazda CX-90 PHEV, leased in April 2025. Since early in my lease, the vehicle has had ongoing drivability issues that have worsened over time and now present a serious safety concern.From the beginning, the vehicle exhibited jerking and hesitation whil... Read more

Incident date: Feb 25, 2026

Unexplained complete engine failure. Engine seized, no warnings, on gauges or lights. Dealership repair shop indicates engine has seized up.

Incident date: Mar 15, 2026

My 2019 Range Rover Velar P250 R-Dynamic SE began experiencing cooling system issues approximately 5 months after purchase. The vehicle was brought to an authorized Land Rover dealership several times during the warranty period. Despite these visits, the underlying problem — including cracked ther... Read more

Incident date: Mar 15, 2026

My vehicle has stalled several times in the last couple of months. I go to accelerate and the vehicle suddenly stops out of no where. This has almost caused me to get into an accident. I see there have been several recalls on ford escapes and this issue should be looked into for my 2023 escape.

Incident date: Mar 15, 2026

The systems that failed included the shifter, which causes the car to lock so that it cannot shift out of park . This is most likely due to a shifter assembly and/or sensor malfunction. Several months prior to this event occurring (i.e., the car would not start, despite a new battery and consistent ... Read more

Incident date: Feb 1, 2026

The instrument cluster has gone black.

Incident date: Dec 16, 2025

My truck down shifted from seventh gear all the way down to first, making rev really high and slow down all the sudden. I was doing 50 mph

Incident date: Feb 17, 2026

The contact owns a 2021 Ford F-350. The contact stated that while driving approximately 65 MPH, the vehicle lost automotive power. The low power mode warning light was illuminated. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do th... Read more

Incident date: Feb 21, 2026

1. System Failed: Power Train (Transmission). Component Failed: The 6R80 6-speed automatic transmission, specifically the internal lead frame and the direct drum. Inspection: No, the failed unit was replaced on December 19, 2025, but itemized diagnostic reports and repair invoices from both a Ford d... Read more

Incident date: Dec 1, 2025

My 2018 Ford F-150 experiences harsh, erratic, and unpredictable transmission shifting. The truck frequently hesitates during acceleration, followed by sudden and violent gear engagement. It also makes abrupt downshifts while driving, causing unexpected deceleration that can be dangerous in traffic.... Read more

Showing 50 of 356 complaints.

NHTSA Safety Ratings, 2020 JEEP CHEROKEE

2020 Jeep Cherokee SUV 4WD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	4 / 5 ★★★★☆
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.9%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	Optional

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2020 JEEP CHEROKEE

554 manufacturer communications from 218 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	100
350000 EQUIPMENT	52
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.	38
100000 POWER TRAIN	35
060000 ENGINE AND ENGINE COOLING	31
160000 STRUCTURE	27
120000 EXTERIOR LIGHTING	20
353000 EQUIPMENT:ELECTRICAL	16

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

SOS and Assistance Call Not Working After Radio Exchange Unit Installed

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

060000 ENGINE AND ENGINE COOLING

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

140000 AIR BAGS

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

020000 SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

110000 ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing

114000 ELECTRICAL SYSTEM:WIRING

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

116000 ELECTRICAL SYSTEM:IGNITION

Intermittently The Vehicle exhibits No Crank No Start. Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights

110000 ELECTRICAL SYSTEM

Intermittently The Vehicle exhibits No Crank No Start. Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Apple CarPlay Does Not Work Or Not Connecting

980000 UNKNOWN OR OTHER

Apple CarPlay Does Not Work Or Not Connecting

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software update

980000 UNKNOWN OR OTHER

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Customer Satisfaction Notification ZD7 - Radio Software Update

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

Radio Over The Air JR34.41F Updating to JR34.42F Software Version ? Mobile WiFi inoperative upon start up. ? WiFi hotspot gives ?No Internet? connection message on phone when trying to connect to a device. This bulletin provides informatio

118000 ELECTRICAL SYSTEM:SOFTWARE

Customer Satisfaction Notification ZD7 - Radio Software Update

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Flash: Powertrain Control Module (PCM) Updates Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes (DTC)s: ? **P

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

060000 ENGINE AND ENGINE COOLING

Water Quality When Mixed With Engine Coolant

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

Mirror

350000 EQUIPMENT

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

060000 ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the followin

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

280000 BACK OVER PREVENTION

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Als

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to d

160000 STRUCTURE

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to con

010000 STEERING

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

100000 POWER TRAIN

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the late

353000 EQUIPMENT:ELECTRICAL

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

160000 STRUCTURE

Passenger Front Carpet Is Wet or Damp

280000 BACK OVER PREVENTION

Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.

120000 EXTERIOR LIGHTING

Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.

010000 STEERING

UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station I

280000 BACK OVER PREVENTION

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

160000 STRUCTURE

120000 EXTERIOR LIGHTING

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

110000 ELECTRICAL SYSTEM

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

350000 EQUIPMENT

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

110000 ELECTRICAL SYSTEM

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Enhancements Software Level 1848.34 This bulletin involves updating the radio software level to 1848.34. Customers may experience one or more of the following:Radio display screen flickers. Clock loses 6 seconds per day (JL with 5

350000 EQUIPMENT

Flat Tow Or Recreational Towing KL Cherokee

163200 STRUCTURE:INTERIOR PANELS:DOOR

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding

980000 UNKNOWN OR OTHER

160000 STRUCTURE

110000 ELECTRICAL SYSTEM

Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat,

140000 AIR BAGS

118000 ELECTRICAL SYSTEM:SOFTWARE

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

280000 BACK OVER PREVENTION

Panasonic VP4R Wi-Fi New Enrollment Pause

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation clearing.

353000 EQUIPMENT:ELECTRICAL

Panasonic VP4R Wi-Fi New Enrollment Pause

350000 EQUIPMENT

A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.

110000 ELECTRICAL SYSTEM

Panasonic VP4R Wi-Fi New Enrollment Pause

350000 EQUIPMENT

Panasonic VP4R Wi-Fi New Enrollment Pause

350000 EQUIPMENT

Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate the procedure for rear tail lamp condensation clearing. Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a lig

123000 EXTERIOR LIGHTING:TAIL LIGHTS

102910 POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE:SOFTWARE

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn

102900 POWER TRAIN:MANUAL TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

061560 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:PRESSURE/TEMPERATURE SENSOR

117000 ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

120000 EXTERIOR LIGHTING

110000 ELECTRICAL SYSTEM

050000 PARKING BRAKE

060000 ENGINE AND ENGINE COOLING

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

350000 EQUIPMENT

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

980000 UNKNOWN OR OTHER

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

115000 ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

110000 ELECTRICAL SYSTEM

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

061600 ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)

No Start, After Flash And Or PCM Replace, DTC P0513 Invalid Skim Key Setting

Showing 100 of 554 bulletins.

NHTSA Safety Investigations, JEEP CHEROKEE

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Electronic Parking Brake Water Ingress

The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were... updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a stop. ODI was aware of recall 15V-393 that addresses water ingress affecting the power liftgate module on nearly the same population of vehicles subject of this investigation. The liftgate module can potentially catch fire as a result of the water damage. Both the liftgate and EPB modules are located in a similar area of the vehicle. On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing. This Preliminary Evaluation was opened to assess the scope, frequency, and safety-related consequences of the alleged defect. On September 8th, 2022, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2014-2016 Jeep Cherokee and Peer 2017-2020 Jeep Cherokee vehicles. FCA Provided its full response on October 27th, 2022 after ODI granted a one-week extension. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of all available information, ODI has identified evidence supporting a total of 1,655 subject vehicles that likely experienced a failure of the subject EPB. Within the subject vehicle complaints, ODI identified the 2014 Model Year (MY) Jeep Cherokee as having the highest rate of failure, while also being the oldest group of vehicles in this investigation. The 2014 Jeep Cherokees that likely experienced a failure of the subject EPB represent an incident rate of approximately 0.58%. The average Time In Service (TIS) at failure was 2.6 years and the oldest failure occurred at 8.5 years in service. The 2014 population of vehicles is at 9 years in service. All other MY Jeep Cherokee vehicles (both subject and peer) within this investigation had significantly lower failure rates than the 2014 MY Jeep Cherokee. ODI has reviewed all the information available at this time, and identified four allegations of a crash, three allegations of injuries, and one allegation of a fire.Two of the crash allegations alleged injuries, and the alleged injuries were minor severity.All of the alleged injuries appeared to be consistent with hard braking and did not need medical attention. There was no supporting information that demonstrated a fire had occurred on the vehicle. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles, stating that it does not believe the alleged defect poses an unreasonable risk to motor vehicle safety. FCA states the majority of incidents involving the EPB inadvertently activating occurred while the vehicle was stationary and that a small number of incidents occurred while the vehicle was backing up or at low speeds. This is consistent with ODI’s observations. Based on the analysis conducted by ODI, this investigation will be closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2015

Engine compartment fire

On October 15, 2015, Fiat Chrysler Automobiles, US LLC, (FCA), submitted a Defect Information Report (DIR) to NHTSA regarding an air-conditioning suction/discharge combo line routing condition that may result in engine compartment fire in approximately 75,574 model year (MY) 2015 Jeep Cherokee vehic... les equipped with 2.4L engines and built from October 1, 2014 through June 18, 2015 (NHTSA Recall 15V-676, FCA Recall R57).According to FCA's DIR, a misrouted A/C combo line can be pinched and cut or thermally degraded by the exhaust manifold heat shield, potentially resulting in loss of air conditioning, smoke and/or fire from ignition of leaked A/C refrigerant oil onto a hot exhaust manifold.The recalled vehicles will be inspected for misrouted A/C combo lines and those found to be misrouted will be replaced.FCA estimates that one percent of the recalled population may be affected by the A/C combo line routing defect.ODI?s analysis of warranty data provided by FCA in response to the information request letter for PE15-003 identified a spike in claims related to the A/C combo line leakage in vehicles equipped with 2.4L engines built after October 1, 2014.FCA implemented its final process corrective action for the hose routing concern on June 18, 2015.The 113,034 MY 2015 Jeep Cherokee vehicles equipped with 3.2L engines have different A/C line routing configurations and are not affected by the A/C combo line routing defect.FCA provided a total of 220 warranty claims potentially related to the A/C combo line in vehicles equipped with 2.4L engines.Ninety-five percent of the claims (210) involved the 74,574 Jeep Cherokee 2.4L vehicles built during the recall period.Only 10 A/C combo line claims and no related fires were identified in the 28,250 Jeep Cherokee 2.4L vehicles that were built before or after the period with the hose routing concern.Analysis of engine compartment fires reported to ODI and FCA identified a total of 10 fires in MY 2015 Jeep Cherokee vehicles.Nine (9) of the fires involved vehicles equipped with 2.4L engines and 8 of these involved vehicles built during the production range subject to Recall 15V-676.These include 5 fires that FCA's investigations determined were most likely caused by the A/C combo line and 3 fires of unknown cause originating in the area of the exhaust manifold heat shield, resulting in fire incident rates in the recall population of 6.6 per 100,000 vehicles for the A/C combo line condition and 10.6 per 100,000 vehicles for fire incidents for which the A/C combo line could not be excluded as the cause.The other 2 engine compartment fires involved a low-mileage fire of unknown cause in a vehicle equipped with a 3.2L engine and a minor self-extinguished fire that FCA?s investigation attributed to a lower transmission oil cooler (TOC) line connection seepage condition in a rental vehicle equipped with a 2.4L engine and built prior to the recall production range. This preliminary evaluation is closed based on FCA?s recall.The following VOQ numbers are associated with the issues discussed in this closing resume: A/C combo line failure:10786287 Unknown cause:10712350, 10678215, 10672201Read more

EA, Closed , Model Year: 1993

Crash Related Fuel Tank Fires

ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fataliti... es and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen byRead more

DP, Closed , Model Year: 1991

SUDDEN ACCELERATION