2019 JEEP CHEROKEE

11 recalls, 2,434 complaints - 562 TSBs - 4/5 safety rating

POWER TRAIN

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Consequence

A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

Remedy

The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this ... Read more

61,711 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

POWER TRAIN

Defect Description

Chrysler (FCA US, LLC) is recalling certain 2017-2019 Jeep Cherokee vehicles. The power transfer unit (PTU) may become damaged and disengage the transmission and differential, resulting in a loss of drive power and/or loss of park function.

Consequence

A loss of drive power can increase the risk of a crash. A loss of park function can cause an unintended vehicle rollaway, which can increase the risk of a crash or injury.

Remedy

Dealers will update the drivetrain control module and PTU software and replace the PTU, as necessary free of charge. Owner notification letters were mailed beginning February 19, 2026. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is 01C.

63,130 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

STEERING:RACK AND PINION:PINION SHAFT

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019-2020 Jeep Cherokee vehicles. The steering rack gear may break, possibly causing a loss of steering control.

Consequence

A loss of steering control increases the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the steering gear, free of charge. The recall began October 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V99.

5,294 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

AIR BAGS

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The impact and acceleration sensors may fail and reduce the air bag system's ability to properly detect certain crash events.

Consequence

In the event of a crash, the inability to properly detect a crash may result in improper air bag deployment, increasing the risk of injury.

Remedy

Chrysler will notify owners, and dealers will replace the affected sensors, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V63.

41,169 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

SEATS

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The front passenger seat mounting bolts may be loose.

Consequence

In the event of a crash, the seat may move, increasing the risk of injury.

Remedy

Chrysler has notified owners, and dealers will tighten the mounting bolts, free of charge. The recall began April 11, 2019. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is V31.

253 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles. The instrument cluster may fail resulting in a lack of activation of warning chimes, messages, and gauges.

Consequence

Without the activation of warning chimes, messages, and gauges to provide vehicle information to the driver, there would be an increased risk of a crash.

Remedy

Chrysler has notified owners, and dealers will inspect and, as necessary, replace the instrument cluster, free of charge. The recall began February 7, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UC4.

52 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

POWER TRAIN:AUTOMATIC TRANSMISSION

Defect Description

Chrysler(FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.4L engines. Improper transmission calibration may result in a stall.

Consequence

A vehicle stall can increase the risk of crash.

Remedy

Chrysler will notify owners, and dealers will re-flash the transmission controller with a new calibration, free of charge. The recall began November 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is UA9.

86,053 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD

Defect Description

Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 J... Read more

Consequence

A vehicle stall can increase the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.

12,779 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Defect Description

Chrysler (FCA US LLC) is recalling certain 2018-2019 Dodge Grand Caravan and Jeep Compass, 2018 Dodge Journey, and 2019 Jeep Cherokee vehicles. The rear brake caliper pistons on these vehicles may have an insufficient coating causing gas pockets to form, potentially reducing rear brake performance.

Consequence

A reduction of braking performance can increase the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will bleed the vehicle's brake system, free of charge. The recall began September 29, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U86.

154,335 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

POWER TRAIN:AUTOMATIC TRANSMISSION

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.

Consequence

If the transmission weld fails, the vehicle will stop moving, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will replace the transmission, free of charge. The recall is expected to begin September 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U85.

5 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

ENGINE AND ENGINE COOLING:ENGINE

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles equipped with 2.0L engines. The engines in these vehicles may be missing valve stem keepers, which can allow the valve to drop into the engine cylinder causing engine damage. These engines may also have a reversed camshaft cap ... Read more

Consequence

Cylinder damage or camshaft failure can cause the engine to stall, increasing the risk of a crash.

Remedy

Chrysler will notify owners, and dealers will inspect and repair or replace the affected engine components, as necessary, free of charge. The recall began August 9, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U52.

14 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

Complaint Statistics

2,434 total complaints 80 crashes 35 fires 94 injuries

Top Reported Components

Component	Complaints
ENGINE	525
ELECTRICAL SYSTEM	359
POWER TRAIN	342
UNKNOWN OR OTHER	231
STEERING	149
SERVICE BRAKES	120
FUEL/PROPULSION SYSTEM	86
VEHICLE SPEED CONTROL	74
AIR BAGS	65
STRUCTURE:BODY	43

Incident date: Aug 31, 2026

I am reporting a severe cascading drivetrain failure on my 2019 Jeep Cherokee Trailhawk (VIN:[XXX] ) caused directly by defective components that are the subject of active federal safety recalls (NHTSA Campaigns 01C / 40D / 25V011).This vehicle has a documented service history of two separate, conse... Read more

Incident date: Sep 8, 2026

I own a 2019 Jeep Cherokee (VIN [XXX]). While driving, the vehicle displayed a “Four-Wheel Drive Service Unavailable” / “Service 4WD” warning. I recently had the 4WD warning inspected by a service department via a transfer case actuator repair, but I was advised that the PTU showed signs of ... Read more

Incident date: Jul 27, 2026

The component/system that is malfunctioning is the Power Transfer Unit. This is a well-known issue with Jeep Cherokees of many generations, including the 2019. It is available for inspection upon request, but it's being fixed at a Jeep dealership. No safety was put at risk, but if the PTU failed to... Read more

Incident date: Aug 28, 2026

The motor experiences a malfunction, which the passengers feel as a slight ‘bump’ in the engine. The dash flashes Service Electronic Stability Control and the engine experiences a loss in power followed by a gain in power, experienced as slight lurching. The dash ESC icon lights up yellow simult... Read more

Incident date: Sep 7, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 30 MPH, the message “4WD-SVC” was displayed while leaving a veterinary appointment. The screen was turning on and off, and there was a dinging sound coming from the vehicle while the message was displayed. The vehicle w... Read more

Incident date: Aug 28, 2026

Incident date: Aug 27, 2026

PTU failure. Jeep Cherokee manufacture in 2019 through February and again in December have recalled PTU failure. The ones manufactured in between were not recalled but have same dangerous failure.

Incident date: Aug 31, 2026

My vehicle (2019 Cherokee trailhawk) was subject to 2 PTU recalls. I had the first one replaced after the dash light came on, then had that one replaced after it failed and began leaking fluid. When it started having issues again, I took it to a dealership and they stated the transmissions first gea... Read more

Incident date: Aug 25, 2026

Service 4w drive light came on vehicle stores going up in Kleins as well as it shut off on me on an interstate thank goodness there was no vehicles I was able to get it started and get to safety on side of the road. My car is a 2019 Jeep Cherokee and it is not on the power trend recall and I’m not... Read more

Incident date: Feb 18, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the 4WD warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with PTU or actuator failure. The contact was informed that the transmission needed to be disassembled ... Read more

Incident date: Aug 20, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that the rear-view camera was stuck in the on position. There was an abnormal beeping sound while another vehicle was approaching. The local dealer was contacted and notified of the failure. The vehicle was not diagnosed or repaired. The manu... Read more

Incident date: Jul 14, 2026

The rear differential is cracked and has seperated causing breakage at the snap ring due to faulty manufacturing. If the rear differential should fail while driving, the safety of myself, family and others on the road could be at extreme risk of injury or possible fatality caused by loss of control.... Read more

Incident date: Aug 27, 2026

the parking brake comes on when driving shutting down the car..this happened yesterday and has happened once before

Incident date: Jul 28, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle vibrated and stalled. The contact was unable to restart the vehicle immediately. The "Service 4WD" warning light was illuminated. The dealer was notified of the failure and confirmed tha... Read more

Incident date: Aug 20, 2026

Svc 4 wd light come on suddenly and now noise is under car while driving

Incident date: Jul 9, 2026

An NHSTA #26V290000 report received on 07/05/2026-Power Train from AAA, NHSTA Campaign #25V011000- Power Train, and NHSTA #18V523000- Service brakes, hydraulic foundation and components disc caliper. On July 9th, 2026, I was driving on the highway and about to approach the Delaware Memorial Bridge. ... Read more

Incident date: Jul 9, 2026

Incident date: Aug 21, 2026

Plastic manifold cover has developed a hairline crack and is leaking oil. Vehicle has only 68,000 miles. Mechanic advised there is a national backorder of replacement manifold covers so up to the mercy of the manufacturer to produce more. From what I've seen online, this is a notorious issue with ma... Read more

Incident date: Feb 17, 2026

I am submitting this complaint regarding my 2019 Jeep Cherokee Limited with approximately 89,000 miles. On two separate occasions, while driving at approximately 20 miles per hour and before I had applied the brakes, the vehicle unexpectedly stalled without warning. These incidents both occurred dur... Read more

Incident date: May 10, 2026

Service 4WD warning light came on in May and comes on every time the vehicle is driven, almost immediately. My vehicle's VIN is not included in the current recall campaign for the Jeep PTU even though the exact same issue is occurring and has been diagnoses by the dealership as the same issue for th... Read more

Incident date: Jul 1, 2026

The contact owns a 2019 Jeep Cherokee. The contact stated that while operating the vehicle, there was an abnormal grinding sound coming from the rear passenger’s side of the vehicle, with the check engine warning light illuminated. Additionally, the message that the “4WD Disabled” was displaye... Read more

Incident date: Sep 24, 2025

Vehicle randomly hesitates to shift (slip/flare), usually from 3-4 or 8-9 gears. It is sometimes accompanied by a clunk/slam before/after engaging the higher numbered gear. It seems to happen more often when the transmission is at/approaching normal operating temperature. The slip/flare has been ... Read more

Incident date: May 31, 2026

I am writing to report several safety incidents that occurred while using Full Self-Driving (FSD) mode on my 2023 Model 3. Below are the details of the specific behaviors observed: - Right turn on red almost crashed into an oncoming car from the left - Hard emergency brake due to a bird that w... Read more

Incident date: Apr 27, 2026

Driving on a public road with a 50 phone speed limit, I received an error message on my dash stating electrical failure, and then the car shut down and began to coast, I had use all my strength to turn the car towards the curb and coasted to a stop. I received an error message from multiple compone... Read more

Incident date: May 20, 2026

transmission shift hard and slipping. When step on gas to go faster transmission shifts really hard like going drop on ground. Sometimes wont shift at all only goes up to 69 till left off gas and then transmission will shift. Start happening with about 10000 miles on truck and GMC said this is nor... Read more

Incident date: Jul 28, 2026

When driving and turning, the steering wheel does not come back to center and the car keeps turning after releasing the steering wheel causing the car to veer off the road if not turned back manually. This is very unexpected and an unsuspecting driver might not realize this until too late. I am in ... Read more

Incident date: May 31, 2026

The contact owns a 2015 Ford Escape. The contact stated that while in reverse(R), the rearview camera failed to operate as needed, with the message "Camera Not Available - See the Dealer" displayed on the instrument panel. The contact then received notification of NHTSA Campaign Number: 25V695000 (B... Read more

Incident date: May 31, 2026

The contact owns a 2025 Nissan Rogue. While the contact’s wife was driving the vehicle at an undisclosed speed with the rear defroster engaged, there was a loud banging sound coming from the vehicle, and the liftgate glass shattered. The rear glass was not impacted by an object to cause the glass ... Read more

Incident date: Aug 7, 2026

While driving the trucks transmission gets stuck on a gear and then eventually shifts making the car jerk so hard that it cause some serious head banging. Scared to drive from horror stories of truck down shifting while on the highway. 10r80 problems.

Incident date: Aug 10, 2026

When driving slowly throught a parking lot, the dashboard warned to put the car in park. I could not steer, speed up, or slow down. I managed to park the car diagonally, and went into park. The vehicle then shut off and I had to turn it back on. Both of my kids where in the car

Incident date: Aug 7, 2026

I got the Recall 26S28 done on my truck, and immediately after getting my truck back the transmission is shifting super bad. Really early up shifts, aggressive engagement into drive… truck has 190,000 miles on it and shifted perfectly before the recall was done.

Incident date: Aug 10, 2026

Incident date: Jul 26, 2026

I was operating my Tesla using Full Self-Driving (Supervised) from my home to a coffee shop. The vehicle completed the entire drive under FSD without any manual intervention. After arriving at the destination, FSD automatically entered the parking lot, selected an available parking space, and initi... Read more

Incident date: May 30, 2026

ENGINE SPUTTERING BETWEEN 1ST AND 2ND GEAR. RECALL IS STILL NOT RESOLVED REGARDING COMPUTER UPDATE AT THIS TIME AND DEALERSHIP SAID NO CODE NO REPAIR FOR OVER A YEAR. NOW I MUST REPLACE THE TRANSMISSION. FORD HAS KNOWN ABOUT THE ISSUE MANY TSB ISSUED FOR THE POWERTRAIN ISSUE.

Incident date: Jul 10, 2025

While driving on FSD (Full Self Driving) the vehicle was turning off the road into a parking lot and sped up and hit a vehicle while I was pressing the brake to the floor! I had to brace for impact when I hit the vehicle. I have requested the data and telemetry logs from Tesla. Everything was fine b... Read more

Crash 2 injured

Incident date: Jul 28, 2026

My car began to not turn on. Took it to the dealership, was told it was the turbocharge being loose. They saw coolant leaking. Paid for the fix. Few days later, car lost power and entered lint mode. Took it back and with simple camera work they check the gasket was leaking. Told that since the turbo... Read more

Incident date: Jul 28, 2026

The contact owns a 2016 Mazda CX-5. The contact stated while driving at an undisclosed speed, the electric parking brake module warning light was illuminated and the "Brake failure. Vehicle unsafe to drive," message was displayed on the instrument panel. The vehicle was taken back to the residence. ... Read more

Incident date: May 10, 2026

I own a 2010 Subaru Outback. While parked at a college in Medford, Oregon, it suffered a spontaneous electrical fire that originated inside the driver's door. This is the exact failure described in Subaru Safety Recall Campaign WQE-41. The NHTSA website states the recall was completed on this VIN, m... Read more

Fire

Incident date: Nov 30, 2025

On several occasions the vehicle will act like it misses a gear when put under load. Example is when you go to pass a vehicle and accelerate the vehicle will just rev up and not speed up. You then have to let the vehicle slow down and sort of get itself back into the right gear and you can go. An... Read more

Incident date: Jun 9, 1992

Engine failure while driving, causing Engine Warning lights to come on as well as loss of acceleration. Safely was a concern due to incident occurred while on the interstate during rush hour traffic. Vehicle was towed to a Nissan dealership, who ran a diagnostic test and confirmed that the engine ... Read more

Incident date: Jun 25, 2026

When I stop at traffic lights, my car does not immediately turn back on (it has the auto stop feature). It flashes "parking brake released" on the dashboard. Then, it starts back up. Sometimes, it has not started back up right away & the steering wheel seizes. It has also said, "Assisted Steering Re... Read more

Incident date: Oct 1, 2025

Rear subframe rotted / corroded. Rear brake lines rotted and rear springs broken from corrosion . Mercedes refuses to address the issues under warranty except the subframe issue . Almost crashed on i-84 with child in vehicle due to rear control arm being rotted from subframe .

Incident date: Jun 10, 2026

The contact owns a 2022 Ford Edge. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the vehicle jerked abnormally. The vehicle was taken to an independent mechanic, who determined that the transmission needed additional diagnostic tests by the deale... Read more

Incident date: Jul 5, 2026

The vehicle developed a strong, toxic odor of raw gasoline inside the passenger cabin and trunk area. The vehicle was brought to an authorized franchise, BMW of Sterling, where technicians performed a multi-point inspection. The technician confirmed that the factory plastic fuel tank assembly is str... Read more

Incident date: Jul 15, 2026

We recently purchased a certified pre-owned 2020 Ford Expedition Max Limited with approximately 70,000 miles. Since purchasing the vehicle, it has experienced several issues, particularly with the transmission. Before the transmission was replaced, the dealer attempted to repair it twice but was una... Read more

Incident date: Jun 18, 2026

Additional Comments for Complaint #11750912:I am uploading photographic evidence of severe material delamination on my vehicle's front radar emblem shield (Part #71125-TG7-A51) [71125-TG7-A51].This manufacturing defect caused a critical safety failure: my vehicle recently executed a sudden, violent ... Read more

Incident date: Jun 18, 2026

The battery keeps dying even though it's been tested and is good. Lights keep shorting out I've had to replace the brake light and wires twice. The coolant is disappearing causing the vehicle to overheat even after driving ahort diatances but no puddle is left to show a cracked tank or something sim... Read more

Showing 50 of 2,434 complaints.

NHTSA Safety Ratings, 2019 JEEP CHEROKEE

2019 Jeep Cherokee SUV 4WD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	4 / 5 ★★★★☆
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.9%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	Optional

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2019 JEEP CHEROKEE

562 manufacturer communications from 236 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	108
350000 EQUIPMENT	54
100000 POWER TRAIN	39
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.	36
160000 STRUCTURE	24
060000 ENGINE AND ENGINE COOLING	22
280000 BACK OVER PREVENTION	20
120000 EXTERIOR LIGHTING	18

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses.

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

SOS and Assistance Call Not Working After Radio Exchange Unit Installed

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

140000 AIR BAGS

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

060000 ENGINE AND ENGINE COOLING

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

020000 SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, onl

110000 ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing

114000 ELECTRICAL SYSTEM:WIRING

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Apple CarPlay Does Not Work Or Not Connecting

980000 UNKNOWN OR OTHER

Apple CarPlay Does Not Work Or Not Connecting

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software update

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Customer Satisfaction Notification ZD7 - Radio Software Update

118000 ELECTRICAL SYSTEM:SOFTWARE

Customer Satisfaction Notification ZD7 - Radio Software Update

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software.

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

060000 ENGINE AND ENGINE COOLING

Water Quality When Mixed With Engine Coolant

120000 EXTERIOR LIGHTING

Rear Tail Lamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a light layer of condensation on the inside of the lenses. This may be reported after the lamp

123000 EXTERIOR LIGHTING:TAIL LIGHTS

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

Mirror

060000 ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

350000 EQUIPMENT

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

980000 UNKNOWN OR OTHER

2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: ? Oil pressure low indicator lamp illumination between oil changes. ? Excessive oil consumption. This bulletin involves performin

061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the followin

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

280000 BACK OVER PREVENTION

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Als

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to d

160000 STRUCTURE

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air JR34.3 Updating to JR34.32.Software Version Customers may experience one or more of the following: Not be able to use Mobile Wi-Fi upon start up. Hotspot gives a no Internet connection message on phone when trying to con

010000 STEERING

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

100000 POWER TRAIN

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-23-01 - (XB1) 2.4L Engine ? Select 2014 - 2019 Jeep Cherokee (KL), 2017 - 2018 Jeep Compass (MP), 2015 - 2018 Jeep Renegade (FWD/AWD) (BU), 2013 - 2016 Dodge Dart (PF), 2015 - 2017 Chrysler 200 (UF), 2016 - 2018 Fiat 500

120000 EXTERIOR LIGHTING

2.4L Excessive Oil Consumption XB1 Warranty Extension The customer may describe one or more of the following: Oil pressure low indicator lamp illumination between oil changes. Excessive oil consumption. This bulletin involves performing an

030000 BRAKES (PWS)

353000 EQUIPMENT:ELECTRICAL

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

280000 BACK OVER PREVENTION

Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.

120000 EXTERIOR LIGHTING

Malfunction Indicator Lamp (MIL) Illuminated. Diagnostic Trouble Code (DTC) U02A3 ? Lost Communication ith Particulate Matter (PM) Sensor, Set After PM Sensor Replacement.

010000 STEERING

UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station I

280000 BACK OVER PREVENTION

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

160000 STRUCTURE

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Over The Air Software Version Update to 22.66 This bulletin provides information regarding the latest Firmware Over The Air (FOTA) update and provides the service technician an overview of the steps a customer will need to take to co

118000 ELECTRICAL SYSTEM:SOFTWARE

061540 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION:OIL COOLER

2.4L Engine Oil Consumption Test The customer may comment that the vehicles engine oil level is low or they need to add oil between oil change intervals and no visible signs of oil leaking from the engine. This bulletin involves performin

110000 ELECTRICAL SYSTEM

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

120000 EXTERIOR LIGHTING

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

070000 FUEL SYSTEM, GASOLINE

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the Powertrain Control Module (PCM) with thelatest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon furt

110000 ELECTRICAL SYSTEM

120000 EXTERIOR LIGHTING

180000 VEHICLE SPEED CONTROL

280000 BACK OVER PREVENTION

350000 EQUIPMENT

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

110000 ELECTRICAL SYSTEM

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Over The Air Updates to JR34.3/JR34.4 and JR34.41

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

350000 EQUIPMENT

Flat Tow Or Recreational Towing KL Cherokee

160000 STRUCTURE

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding

160000 STRUCTURE

980000 UNKNOWN OR OTHER

163200 STRUCTURE:INTERIOR PANELS:DOOR

160000 STRUCTURE

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

280000 BACK OVER PREVENTION

Panasonic VP4R Wi-Fi New Enrollment Pause

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation clearing.

353000 EQUIPMENT:ELECTRICAL

Panasonic VP4R Wi-Fi New Enrollment Pause

134000 VISIBILITY:SUN/MOON ROOF ASSEMBLY

A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.

350000 EQUIPMENT

A Rattle Or Creak Noise Is Heard From The Dual Pane Sunroof Area.

110000 ELECTRICAL SYSTEM

Panasonic VP4R Wi-Fi New Enrollment Pause

350000 EQUIPMENT

Panasonic VP4R Wi-Fi New Enrollment Pause

123000 EXTERIOR LIGHTING:TAIL LIGHTS

Rear Tail Lamp Condensation Clearing Procedure This bulletin is to communicate the procedure for rear tail lamp condensation clearing. Some customers may report that on occasion, vehicle exterior tail lamp assemblies are fogged with a lig

350000 EQUIPMENT

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

UAS, UAQ, UCS, UAV, UCV and UCQ Radio Over The Air Software Version Updates

030000 SERVICE BRAKES, HYDRAULIC

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn

054000 PARKING BRAKE:ELECTRICAL

280000 BACK OVER PREVENTION

180000 VEHICLE SPEED CONTROL

140000 AIR BAGS

120000 EXTERIOR LIGHTING

110000 ELECTRICAL SYSTEM

070000 FUEL SYSTEM, GASOLINE

350000 EQUIPMENT

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

060000 ENGINE AND ENGINE COOLING

If a Mopar oil filter is not available, use a filter that meets or exceeds USCAR36 specification and is compatible with semi and full synthetic oils.

Showing 100 of 562 bulletins.

NHTSA Safety Investigations, JEEP CHEROKEE

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Electronic Parking Brake Water Ingress

The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were... updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a stop. ODI was aware of recall 15V-393 that addresses water ingress affecting the power liftgate module on nearly the same population of vehicles subject of this investigation. The liftgate module can potentially catch fire as a result of the water damage. Both the liftgate and EPB modules are located in a similar area of the vehicle. On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing. This Preliminary Evaluation was opened to assess the scope, frequency, and safety-related consequences of the alleged defect. On September 8th, 2022, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2014-2016 Jeep Cherokee and Peer 2017-2020 Jeep Cherokee vehicles. FCA Provided its full response on October 27th, 2022 after ODI granted a one-week extension. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of all available information, ODI has identified evidence supporting a total of 1,655 subject vehicles that likely experienced a failure of the subject EPB. Within the subject vehicle complaints, ODI identified the 2014 Model Year (MY) Jeep Cherokee as having the highest rate of failure, while also being the oldest group of vehicles in this investigation. The 2014 Jeep Cherokees that likely experienced a failure of the subject EPB represent an incident rate of approximately 0.58%. The average Time In Service (TIS) at failure was 2.6 years and the oldest failure occurred at 8.5 years in service. The 2014 population of vehicles is at 9 years in service. All other MY Jeep Cherokee vehicles (both subject and peer) within this investigation had significantly lower failure rates than the 2014 MY Jeep Cherokee. ODI has reviewed all the information available at this time, and identified four allegations of a crash, three allegations of injuries, and one allegation of a fire.Two of the crash allegations alleged injuries, and the alleged injuries were minor severity.All of the alleged injuries appeared to be consistent with hard braking and did not need medical attention. There was no supporting information that demonstrated a fire had occurred on the vehicle. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles, stating that it does not believe the alleged defect poses an unreasonable risk to motor vehicle safety. FCA states the majority of incidents involving the EPB inadvertently activating occurred while the vehicle was stationary and that a small number of incidents occurred while the vehicle was backing up or at low speeds. This is consistent with ODI’s observations. Based on the analysis conducted by ODI, this investigation will be closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2015

Engine compartment fire

On October 15, 2015, Fiat Chrysler Automobiles, US LLC, (FCA), submitted a Defect Information Report (DIR) to NHTSA regarding an air-conditioning suction/discharge combo line routing condition that may result in engine compartment fire in approximately 75,574 model year (MY) 2015 Jeep Cherokee vehic... les equipped with 2.4L engines and built from October 1, 2014 through June 18, 2015 (NHTSA Recall 15V-676, FCA Recall R57).According to FCA's DIR, a misrouted A/C combo line can be pinched and cut or thermally degraded by the exhaust manifold heat shield, potentially resulting in loss of air conditioning, smoke and/or fire from ignition of leaked A/C refrigerant oil onto a hot exhaust manifold.The recalled vehicles will be inspected for misrouted A/C combo lines and those found to be misrouted will be replaced.FCA estimates that one percent of the recalled population may be affected by the A/C combo line routing defect.ODI?s analysis of warranty data provided by FCA in response to the information request letter for PE15-003 identified a spike in claims related to the A/C combo line leakage in vehicles equipped with 2.4L engines built after October 1, 2014.FCA implemented its final process corrective action for the hose routing concern on June 18, 2015.The 113,034 MY 2015 Jeep Cherokee vehicles equipped with 3.2L engines have different A/C line routing configurations and are not affected by the A/C combo line routing defect.FCA provided a total of 220 warranty claims potentially related to the A/C combo line in vehicles equipped with 2.4L engines.Ninety-five percent of the claims (210) involved the 74,574 Jeep Cherokee 2.4L vehicles built during the recall period.Only 10 A/C combo line claims and no related fires were identified in the 28,250 Jeep Cherokee 2.4L vehicles that were built before or after the period with the hose routing concern.Analysis of engine compartment fires reported to ODI and FCA identified a total of 10 fires in MY 2015 Jeep Cherokee vehicles.Nine (9) of the fires involved vehicles equipped with 2.4L engines and 8 of these involved vehicles built during the production range subject to Recall 15V-676.These include 5 fires that FCA's investigations determined were most likely caused by the A/C combo line and 3 fires of unknown cause originating in the area of the exhaust manifold heat shield, resulting in fire incident rates in the recall population of 6.6 per 100,000 vehicles for the A/C combo line condition and 10.6 per 100,000 vehicles for fire incidents for which the A/C combo line could not be excluded as the cause.The other 2 engine compartment fires involved a low-mileage fire of unknown cause in a vehicle equipped with a 3.2L engine and a minor self-extinguished fire that FCA?s investigation attributed to a lower transmission oil cooler (TOC) line connection seepage condition in a rental vehicle equipped with a 2.4L engine and built prior to the recall production range. This preliminary evaluation is closed based on FCA?s recall.The following VOQ numbers are associated with the issues discussed in this closing resume: A/C combo line failure:10786287 Unknown cause:10712350, 10678215, 10672201Read more

EA, Closed , Model Year: 1993

Crash Related Fuel Tank Fires

ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fataliti... es and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen byRead more

DP, Closed , Model Year: 1991

SUDDEN ACCELERATION