NHTSA Campaign 20V191000

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Issued by Chrysler (FCA US LLC) · Reported Sep 10, 2020 · 319,610 vehicles affected

What's wrong

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

Consequence

The lingering rearview image can distract the driver, increasing the risk of a crash.

Remedy

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Vehicles affected by this recall

Make Model Year Units
CHRYSLER PACIFICA 2019 319,610
CHRYSLER PACIFICA 2020 319,610
DODGE CHALLENGER 2019 319,610
DODGE DURANGO 2019 319,610
DODGE DURANGO 2020 319,610
JEEP CHEROKEE 2020 319,610
JEEP GLADIATOR 2020 319,610
JEEP GRAND CHEROKEE 2019 319,610
JEEP GRAND CHEROKEE 2020 319,610
JEEP RENEGADE 2019 319,610
JEEP RENEGADE 2020 319,610
JEEP WRANGLER 2019 319,610
JEEP WRANGLER 2020 319,610
RAM 1500 2019 319,610
RAM 1500 2020 319,610
RAM 2500 2019 319,610
RAM 2500 2020 319,610
RAM 3500 2019 319,610
RAM 3500 2020 319,610

Source: NHTSA Campaign 20V191000 on nhtsa.gov. To check the current repair status for a specific vehicle, use our free VIN decoder.