2021 JEEP CHEROKEE

4 recalls, 218 complaints - 304 TSBs - 4/5 safety rating

POWER TRAIN

Defect Description

Chrysler (FCA US LLC) is recalling certain 2019-2023 Jeep Cherokee vehicles. The power transfer unit (PTU) may fail.

Consequence

A failed PTU may result in a loss of drive power or vehicle rollaway, increasing the risk of a crash or injury.

Remedy

The remedy is currently under development. Interim owner notification letters explaining the safety risk are expected to be mailed June 25, 2026. Additional letters will be sent once the final remedy becomes available. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this ... Read more

61,711 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

AIR BAGS:SIDE/WINDOW:CURTAIN

Defect Description

Chrysler (FCA US, LLC) is recalling certain 2021-2022 Jeep Cherokee vehicles. An improperly secured connector for the right-side curtain air bag may prevent the air bag from deploying as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard... Read more

Consequence

An air bag that does not deploy as intended can increase the risk of injury in a crash.

Remedy

Dealers will secure the connector, free of charge. All vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 71B.

13 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

POWER TRAIN:AUTOMATIC TRANSMISSION:COOLER/RADIATOR:HOSES AND FITTINGS

Defect Description

Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee vehicles. The transmission oil cooler hose may have been incorrectly cured, allowing transmission fluid to leak.

Consequence

A transmission fluid leak increases the risk of a fire.

Remedy

Dealers will inspect and replace the hose, free of charge. Owners notification letters were mailed May 18, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y18.

18,800 vehicles affected

Manufacturer: Chrysler (FCA US, LLC)

SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

Defect Description

Chrysler (FCA US LLC) is recalling certain 2021 Jeep Cherokee Latitude and Jeep Cherokee Limited vehicles. One or both of the front lower control arms may fracture while driving.

Consequence

A front lower control arm fracture while driving may result in a loss of steering control, increasing the risk of a crash without prior warning.

Remedy

Chrysler will notify owners, and dealers will inspect the front lower control arms and replace them as necessary, free of charge. The recall began November 6, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W81. Note: Owners are advised to ... Read more

698 vehicles affected

Manufacturer: Chrysler (FCA US LLC)

Complaint Statistics

218 total complaints 19 crashes 11 fires 16 injuries

Top Reported Components

Component	Complaints
POWER TRAIN	31
ELECTRICAL SYSTEM	28
ENGINE	28
UNKNOWN OR OTHER	22
AIR BAGS	15
SERVICE BRAKES	11
FUEL/PROPULSION SYSTEM	10
SUSPENSION	7
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING	7
EXTERIOR LIGHTING	6

Incident date: May 8, 2026

Driving to work, stopped at a stop light, upon resumption of driving there was a loud bang and my vehicle would not move. I had to have the vehicle towed and the PTU replaced. This was on May 8, 2026 just prior to the official recall notification. The repair was completed at AAMCO. On May 18, 2026 I... Read more

Incident date: Jul 24, 2026

The contact owns a 2021 Jeep Cherokee. The contact stated that while driving 10 MPH and attempting to stop at a stop light, the vehicle stalled and lost power. The contact attempted to shift into reverse or drive, and there was an abnormally harsh sound coming from the vehicle, and the vehicle becam... Read more

Incident date: Sep 1, 2026

The PTU is bad the vehicle can roll when in park.

Incident date: Aug 7, 2026

While driving i lost power and heard whining and grinding. Loss of power. Had to get it to towed to the dealership where it remains as their no remedy.

Incident date: Aug 5, 2025

I have filed a reimbursement twice now for recall 26V290000 (FCA Recall 40D). I had this repaired in August of 2025. Both times I have submitted the claim it has been denied because of no remedy available. I am just asking for a reimbursement and I think they are just using this as an excuse not ... Read more

Incident date: Jul 18, 2026

The contact owns a 2021 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 MPH with cruise control engaged, the vehicle hesitated, ... Read more

Incident date: Aug 6, 2026

I was at my granddaughters and I went to leave and it was like dead except the wrench came up in the dash panel , I waited before calling my husband and I went back to try and start it again and it started no wrench in the display or anything , this was in February 2026. In March of 2026 I was in th... Read more

Incident date: Aug 6, 2026

Incident date: May 14, 2026

I am filing a safety complaint regarding the transmission in my 2019 Ford F-150 equipped with the 5.0L V8 and 10-speed automatic transmission. My vehicle currently has approximately 88,000 miles. The transmission began experiencing abnormal shifting, including skipping/hesitating between gears, hars... Read more

Incident date: May 14, 2026

I had an oil change in Feb 2026 at 64000 miles. In June, I was driving the car and suddenly the car started jolting while I was idle and would turn off completely when I was stopped. This happened to me while driving on the freeway in traffic and also at a traffic light. I immediately went to the de... Read more

Incident date: May 14, 2026

I was driving to the dealership and stopped at a light and the start stop button turned off completely. Brake locked and wouldn’t start back.

Incident date: Aug 5, 2026

I rented this car from Drivo on July 17th. On the 21st we noticed the tire light. When we went to the garage to get this checked the two rear tires were bald, with the wires showing through the tires. We have photos of this, and a statement from the garage that the tires were in an illegal/unroadwor... Read more

Incident date: Jan 3, 2026

my car's mile is 61500. Front Suspension conection parts have a lot of rust. It looks dangerous. My husband saw that he was looking at tires. I believe It will cause more damages to my car in the future. please advise!

Incident date: Jul 19, 2026

The vehicle has issues with the air bags and seats. If you move the seat the airbag light comes on. There were open recalls and while the dealership says they are repaired, this is an ongoing issue and the fixes appear to only be temporary.

Incident date: May 22, 2026

The contact owns a 2019 Ford Escape. The contact received notification of NHTSA Campaign Number: 26V011000 (Equipment); however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light was illuminated while driving. Upon inspection, the contact'... Read more

Incident date: Aug 3, 2026

While driving at night the entire electrical system went out for a few seconds. Headlights out, dash full out, then after a few seconds it came back on. Just like this issue: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Incident date: Jul 31, 2026

shifter micro-switch is not working and is available for inspection upon request. Vehicle is not shutting off as it is indicating shift to park. The vehicle unable to shut off can cause issues while parked in the garage still running and worried about causing a fire. Problem diagnosed by private ind... Read more

Incident date: Apr 19, 2026

The contact owns 2026 Nissan Kicks. The contact stated that the vehicle failed to start. The brakes and steering wheel were locked. All the warning lights were illuminated. The local dealer was contacted, who confirmed there was a total communication failure across the modules. The vehicle was not d... Read more

Incident date: Apr 19, 2026

Recently, in the last 2 weeks since the writing of this post, I've noticed a sensation when doing a gradual turn anywhere between 20-60 MPH, and the steering wheel is at the 11 or 1 o clock position, the vehicle "sticks". I then have to put force on the steering wheel to get it back to center and st... Read more

Incident date: Jul 22, 2026

This is about an issue with the ACC system. While driving with the ACC engaged, it will intermittently disengage and without notification. Then the vehicle applies hard braking. After many multiple occurrences, I now tap the brake pedal and apply acceleration. I can't tell you how concerning this ca... Read more

Incident date: May 15, 2026

On 6/29/2026, While engaging the brakes on my leased ID.4, I was slowing down approaching another car, and suddenly the vehicle surged forward with full acceleration. It then suddenly re-engaged the brakes just before the vehicle in front of me. On 7/1/2026, I was stopped in traffic near Englewood... Read more

Crash

Incident date: Jul 10, 2026

I. Vehicle Purchase and Maintenance History In September 2020, I purchased this 2020 Ford F-150 new. II. Chronology of Defect and Repair Attempts Around 33,000 miles, the vehicle began exhibiting severe excessive oil consumption, an audible engine noise, and visible blue/gray smoke puffs emitting... Read more

Incident date: Feb 2, 2022

I was traveling 58 mph on hwy 270 in Malvern Arkansas. The power steering turned off, the emergency brake engaged and flashed, and the ABS shut off. I replaced the steering sensor with an original mopar part off of my vin number and if i turn tightly it still triggers a code. The entire sensor and... Read more

Incident date: Apr 20, 2023

The April 2026 recall for the 6R80 transmission (2015- 2017 F-150s) involves a software update to prevent unintended downshifts to first gear, which, if left unaddressed, can cause significant damage to the transmission and torque converter. The recall aims to prevent this damage, not cause it, thou... Read more

Incident date: Apr 20, 2023

Incident date: Jun 25, 2026

The contact owns a 2015 Ford Taurus. The contact received a notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated while reversing, the rearview camera displayed a blank image. The vehicle was take... Read more

Incident date: Jul 2, 2026

My right headlight stopped working, even after replacing bulb several times. The exterior paint is chipping from different areas. The middle seat seatbelts middle and behind driver keep getting stuck, they will not retract. My vehicle is only 4 years old it started with the headlight issue within 2 ... Read more

Incident date: Jun 5, 2026

I purchased my 2026 Ford F-350 Platinum from Sandy Sansing Ford Lincoln on June 11, 2026. I was not informed that the vehicle has two unrepaired/unresolved Recall's. Both of the recalls were issued in March, 2026. The Dealership had this vehicle on their lot from September, 2025 to the date that I p... Read more

Incident date: Jun 26, 2026

The contact owns a 2023 Chevrolet Traverse. The contact stated that while driving at an undisclosed speed, there was an abnormally loud sound coming from underneath the vehicle while depressing the accelerator pedal to accelerate. No warning light was illuminated. The vehicle was taken to a local in... Read more

Incident date: Jun 30, 2026

Check-engine light related to code P0301 (misfire, cylinder 1). This is a known issue on many Ford engines, including the 2.0L ecoBoost in our Escape (with Titanium trim). Reference: https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf

Incident date: May 7, 2026

Since November 2025, my 2025 BMW X1 has repeatedly lost propulsion while I was driving, typically after the dashboard screens suddenly crash and reboot. When this happens, the vehicle stops responding to the accelerator, displays the wrong gear, or requires me to shut it completely off in traffic be... Read more

Incident date: May 30, 2026

I have been driving my Model S Tesla for 13 years. On 30 April as I was pulling into a parking space at my local grocery store, I applied the brakes to ease into the space and my car surged forward with unintended acceleration. I smashed into the concrete base of a light pole, the airbags deployed a... Read more

Crash 1 injured

Incident date: May 21, 2026

The recall for the HBC unit listed under NHTSA recall #24V-896 is a serious safety concern and causes daily issues driving the vehicle. Without a load in the bed the rear-end is very light so the tires spin easily with the loss of traction control associated with this recall. Also during the rain th... Read more

Incident date: May 7, 2026

I again have noticed intermittent pulsing at low to medium speeds. At roughly 1k-2k rpm the engine at or about 10-20 mph is pulsating or hesitating with an obvious pulse which you can see on the tachometer as well (bouncing.) It seems like there is either a computer, fuel flow or electric issue. Als... Read more

Incident date: Apr 19, 2026

The master cylinder failed under 10,000 miles. I was at 5000 miles. I am reading a lot of people have had issues with the master cylinder in the 2024 early 2025 models. Luckily I was in the driveway barely moving, but man if i were on a highway and it happened it could've been fatal!

Incident date: May 20, 2026

Volvo had an over the air update for all cars with the Google UI. Recently my speakers and other electrical components have been having issues. I took the car to the dealership for evaluation since it's under warranty. The dealer said the issue is a known software issue that started a couple months ... Read more

Incident date: Apr 19, 2026

Incident date: Apr 6, 2026

The contact was driving , experienced tire pressure and check engine light illuminated. white Smoke was seen underneath the vehicle and then it turned black. Then fire was seen coming from underneath the vehicle. The contact pulled over to the shoulder of the vehicle , and smoke and fire was see... Read more

Fire

Incident date: May 14, 2026

The 8-speed automatic on my 2019 RAV4 (2.5L 4 Cyl) has been shifting super rough at lower speeds, to the point to where downshifts can send the revs into redline territory, but the car really doesn't move. No warning lights, passed state inspection, recently serviced. purchaced this car in Janurary ... Read more

Incident date: Feb 25, 2026

My son was driving his 2020 Silverado Trail Boss (50,000 miles) when suddenly the brakes were inoperative. He had to drive around several cars to avoid collision finally swerving into the parking lane and using the gearshift lever moving the transmission into park to stop forward movement. He had no... Read more

Incident date: Apr 4, 2026

Our Odyssey is equipped with idle stop. Sometimes when idle stop engages, the engine won't start again afterwards. We need to turn the car off completely, and then try again. Usually it turns on after doing so. We try to always turn off the idle stop when we start up the vehicle, but sometimes forge... Read more

Incident date: Apr 21, 2026

Rearview camera has failed with a green screen instead of the camera view. This recall was covered by recall 24V87900 (Hyundai recall 271) for 2022 Santa Fe but my 2022 Santa Fe is not covered by this recall.

Incident date: Apr 11, 2026

The contact owns a 2019 Ford Escape. The contact stated that while driving approximately 45 MPH on a local roadway, the vehicle went into LIMP Mode and failed to accelerate. The engine and oil warning lights were illuminated. The vehicle was towed to an independent mechanic, and the mechanic retrie... Read more

Incident date: Mar 10, 2026

I am reporting a safety defect involving my 2016 Jaguar XJ. The driver-side door cannot be opened from either the inside or the outside. This failure occurred without warning and has made the vehicle unsafe to operate. This issue presents a serious safety risk. If an emergency occurs, such as a cras... Read more

Incident date: Jan 29, 2026

The contact owns a 2020 Kia Sportage. The contact stated that upon starting the vehicle, the engine made an abnormal knocking sound. The vehicle was taken to the dealer, where it was diagnosed with a cylinder #4 misfire, a knock sensor, and bearing clearance measurement failure. The dealer informed ... Read more

Incident date: Mar 13, 2026

The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufa... Read more

Incident date: Mar 13, 2026

The contact owns a 2025 Ram 2500. The contact stated that while driving with a trailer hitched to the vehicle, the manual brake controller flashed an unknown error message on the instrument panel. Due to the failure, the tires on the trailer locked up and failed to operate as needed. The contact rec... Read more

Incident date: Mar 13, 2026

Incident date: Nov 19, 2025

While driving I received the infamous "Stop vehicle and check power supply" warning, and it was then inoperable, needed a tow to the dealer for ICCU replacement. I can't believe you terminated your initial investigation into this in 2023 because they did a recall (which my car received). That recal... Read more

Showing 50 of 218 complaints.

NHTSA Safety Ratings, 2021 JEEP CHEROKEE

2021 Jeep Cherokee SUV 4WD

Category	Rating
Overall Rating	4 / 5 ★★★★☆
Frontal Crash	4 / 5 ★★★★☆
Frontal Crash, Driver	4 / 5 ★★★★☆
Frontal Crash, Passenger	5 / 5 ★★★★★
Side Crash	5 / 5 ★★★★★
Side Crash, Driver	5 / 5 ★★★★★
Side Crash, Passenger	5 / 5 ★★★★★
Rollover	4 / 5 ★★★★☆
Rollover Risk	16.9%

Safety Technology

Feature	Status
Electronic Stability Control	Standard
Forward Collision Warning	Optional
Lane Departure Warning	No

Source: NHTSA 5-Star Safety Ratings Program. Ratings are based on crash tests conducted by the National Highway Traffic Safety Administration.

Technical Service Bulletins, 2021 JEEP CHEROKEE

304 manufacturer communications from 134 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.

Most Affected Components

Component	Bulletins
110000 ELECTRICAL SYSTEM	54
350000 EQUIPMENT	32
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.	28
060000 ENGINE AND ENGINE COOLING	23
980000 UNKNOWN OR OTHER	13
100000 POWER TRAIN	10
103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)	10
353000 EQUIPMENT:ELECTRICAL	10

118000 ELECTRICAL SYSTEM:SOFTWARE

Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to

118000 ELECTRICAL SYSTEM:SOFTWARE

Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to co

118000 ELECTRICAL SYSTEM:SOFTWARE

Radio Over The Air Updating to QR40.12 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses.

111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor (IBS) State of Charge (SOC) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes (DTCs), or Battery Warning Lamp On

118000 ELECTRICAL SYSTEM:SOFTWARE

Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to con

980000 UNKNOWN OR OTHER

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

140000 AIR BAGS

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

060000 ENGINE AND ENGINE COOLING

Service 4wd Light On, AWD System Service Required Message Illuminated. Diagnostic Trouble Code (DTC) C14A7-97 PTU Motor Component Or System Operation Obstructed Or Blocked, Set.

980000 UNKNOWN OR OTHER

Radio Over The Air Updating From QR39.6 to QR40.12 Software Version Customers may experience one or more of the following symptoms: ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Reset After Clock Adjustment

020000 SUSPENSION

LIFTER, Hydraulic Roller Deactivating Please do not replace MDS lifters because the disconnecting pin is not lined up, this is normal and not a defect.

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

Rain Sensor Before replacing the rain sensor during a front windshield replacement inspect the part for part numbers. If you have part numbers; 68507366, 68483780, 68384226 or 68384225, these parts do not utilize a replaceable gel pad, onl

110000 ELECTRICAL SYSTEM

Connector kit Before ordering this connector repair kit 68018957A$, check it in the Mopar Connector Repair Kit Website to confirm part number and applicability. There is an error with the wiring diagrams in Service Library that is causing

114000 ELECTRICAL SYSTEM:WIRING

136000 VISIBILITY:WINDSHIELD WIPER/WASHER

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

FCA Caribbean Warranty Bulletin ID-23-20 "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Warranty Bulletin D-16-03 - "Can / Am" Warranty Coverage - 594 / 595 / 596 WCC (Rev. B)

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

A/C Diagnostic LOP Change

116000 ELECTRICAL SYSTEM:IGNITION

Intermittently The Vehicle exhibits No Crank No Start. Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights

110000 ELECTRICAL SYSTEM

Intermittently The Vehicle exhibits No Crank No Start. Vehicle Goes Into Limp Home Mode. Multiple DTC?s And Warning Lights

346000 COMMUNICATION:MANUFACTURER TELEMATICS

Apple CarPlay Does Not Work Or Not Connecting

980000 UNKNOWN OR OTHER

Apple CarPlay Does Not Work Or Not Connecting

355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

Lubrication and Maintenance Fluids If MOPAR fluids and chemicals are not readily available, please review Service Library for specifications so a suitable alternative can be used

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software update

118000 ELECTRICAL SYSTEM:SOFTWARE

Radio Over The Air Updating to QR40.12 Software Version ? Mobile Wi-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone, when trying to connect to a device. This bulletin provides information regarding t

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

114710 ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER

USB Hub In-Operable

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

A/C Diagnostic LOP Change (Except Alfa Romeo Vehicles)

980000 UNKNOWN OR OTHER

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

110000 ELECTRICAL SYSTEM

Customer Satisfaction Notification ZD7 - Radio Software Update

118000 ELECTRICAL SYSTEM:SOFTWARE

Customer Satisfaction Notification ZD7 - Radio Software Update

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Customer Satisfaction Notification ZD7 - Radio Software Update

353610 EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

SOS, Assistance Calls Not Successful After Radio Replacement or Radio Software Update

060000 ENGINE AND ENGINE COOLING

Water Quality When Mixed With Engine Coolant

135000 VISIBILITY:REARVIEW MIRRORS/DEVICES

Mirror

350000 EQUIPMENT

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

060000 ENGINE AND ENGINE COOLING

wiTECH Small Leak Verification Test (SLVT) - P0456-EVAP SYSTEM SMALL LEAK

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air Updating to QR40.12 Software Version Mobile Wi-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding t

350000 EQUIPMENT

110000 ELECTRICAL SYSTEM

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses (Fig. 1) . This bulletin is to communicat

121000 EXTERIOR LIGHTING:HEADLIGHTS

060000 ENGINE AND ENGINE COOLING

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY review and follow instructions from the latest STAR Online S1809000007 available on Dealer Connect. Also, consider the followin

060000 ENGINE AND ENGINE COOLING

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery From Excessive Radio Current Draw

280000 BACK OVER PREVENTION

ADAPTER, Engine Oil Filter (Pentastar V6) For all 2014MY replace the Oil Filter Adapter (OFA). For any other MY (with mileage above 30,000) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Als

110000 ELECTRICAL SYSTEM

060000 ENGINE AND ENGINE COOLING

160000 STRUCTURE

Aluminum Body Panel Corrosion Repair Aluminum corrosion or bubbling along the leading edge of hood, hinges or other exterior surface areas of the hinges, doors, fenders, swing gates or liftgates. NOTE: **Verify current warranty policy to d

160000 STRUCTURE

100000 POWER TRAIN

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

010000 STEERING

Electric Power Steering (EPS) Will Not Calibrate, Negative Response Error Code 0X10

280100 BACK OVER PREVENTION:SOFTWARE

Radio Over The Air Updating to 40.12 Software Version Mobile Wi-Fi inoperative upon start up. Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the late

160000 STRUCTURE

Passenger Front Carpet Is Wet or Damp

353000 EQUIPMENT:ELECTRICAL

Washer Light On And Will Not Turn Off After Adding Washer Solvent.

353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

UAQ and UCQ Radio Enhancements Customers may experience one or more of the following: ? **Wi-Fi hotspot connection failure. ? Speaker popping, crackle noise during Voice Recognition (VR) response and navigation guidance. ? Mobile Station I

280000 BACK OVER PREVENTION

010000 STEERING

160000 STRUCTURE

120000 EXTERIOR LIGHTING

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

110000 ELECTRICAL SYSTEM

U11E9 Lost Communication with AGS (Active Grille Shutter), Malfunction Indicator Lamp (MIL) Illuminated

110000 ELECTRICAL SYSTEM

Telematic box module 2

121000 EXTERIOR LIGHTING:HEADLIGHTS

Base Headlamp Bright, Base Headlamp Black

120000 EXTERIOR LIGHTING

Base Headlamp Bright, Base Headlamp Black

353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

110000 ELECTRICAL SYSTEM

Radio Remained On After Ignition Is Switched Off, Dead Battery from Excessive Radio Current Draw

350000 EQUIPMENT

Flat Tow Or Recreational Towing KL Cherokee

280000 BACK OVER PREVENTION

Flash: Blind Spot Monitor (BSM) System Updates This bulletin involves updating the Left and Right Blind Spot Sensor (LBSS/RBSS) latest available software. The customer may experience the following: False alerts from the blind spot system,

270000 LANE DEPARTURE

130000 VISIBILITY

160000 STRUCTURE

Approved Use of Weld Through Primers This bulletin documents the FCA US LLC position regarding the use of weld through primer when using Squeeze Type Resistance Spot Welding (STRSW) and Gas Metal Arc Welding (GMAW) processes when welding

160000 STRUCTURE

163200 STRUCTURE:INTERIOR PANELS:DOOR

980000 UNKNOWN OR OTHER

160000 STRUCTURE

118000 ELECTRICAL SYSTEM:SOFTWARE

Flash: Heating Ventilation and Air Conditioning (HVAC) Updates This bulletin involves reprogramming the HVAC module with the latest available software. Customers may experience the following: During a remote start, the heated wheel, seat,

138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM

140000 AIR BAGS

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Battery Drain Suspected or "Identified" From USB or Media Hub

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

199000 TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

110000 ELECTRICAL SYSTEM

Decreased Remote Start And RKE Range. Tire Pressure Sensors Values Are Not Displayed

280000 BACK OVER PREVENTION

Panasonic VP4R Wi-Fi New Enrollment Pause

060000 ENGINE AND ENGINE COOLING

Upon scan tool inspection, DTCs for P0133-O2 Sensor Circuit Slow Response 1/1 and P0153-O2 Sensor Circuit Slow Response 2/1 may be present in the Powertrain Control Module (PCM) in a PENDING STATE ONLY (not Active or Stored). This may occur

100000 POWER TRAIN

110000 ELECTRICAL SYSTEM

103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)

Flash: Powertrain Control Module (PCM) Updates This bulletin involves reprogramming the PCM with the latest available software. Customers may experience a Malfunction Indicator Lamp (MIL) illumination. Upon further investigation the techn

110000 ELECTRICAL SYSTEM

121000 EXTERIOR LIGHTING:HEADLIGHTS

Headlamp Condensation Clearing Procedure This bulletin is to communicate the procedure for headlamp condensation clearing.

353000 EQUIPMENT:ELECTRICAL

Panasonic VP4R Wi-Fi New Enrollment Pause

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NHTSA Safety Investigations, JEEP CHEROKEE

Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.

PE, Closed , Model Year: 2014

Electronic Parking Brake Water Ingress

The Office of Defects Investigation (ODI) opened investigation PE22-009 after having received 80 complaints on model years 2014-2020 Jeep Cherokees alleging the Electronic Parking Brake (EPB) inadvertently activated while the vehicle was in motion.During this investigation, the subject vehicles were... updated to include only Model Years (MY) 2014-2016, while MY 2017-2020 were considered peers.Based on related repair invoices, ODI believed the EPB module was damaged by water leaking into the vehicle. When the EPB inadvertently activates, it can cause a stalling condition bringing the vehicle to a stop. ODI was aware of recall 15V-393 that addresses water ingress affecting the power liftgate module on nearly the same population of vehicles subject of this investigation. The liftgate module can potentially catch fire as a result of the water damage. Both the liftgate and EPB modules are located in a similar area of the vehicle. On May 11, 2016, the manufacturer released a Technical Service Bulleting (ODI #10191415, FCA #08-060-16) that instructs dealers on replacing the EPB module and inspecting the electrical connector for corrosion if a customer describes having the EPB not releasing. This Preliminary Evaluation was opened to assess the scope, frequency, and safety-related consequences of the alleged defect. On September 8th, 2022, ODI sent an information request letter to Fiat Chrysler US LLC (FCA) requesting pertinent information on the subject 2014-2016 Jeep Cherokee and Peer 2017-2020 Jeep Cherokee vehicles. FCA Provided its full response on October 27th, 2022 after ODI granted a one-week extension. ODI has reviewed the information FCA provided as well as new reports submitted to NHTSA’s Vehicle Owner Questionnaire database. Based on a review of all available information, ODI has identified evidence supporting a total of 1,655 subject vehicles that likely experienced a failure of the subject EPB. Within the subject vehicle complaints, ODI identified the 2014 Model Year (MY) Jeep Cherokee as having the highest rate of failure, while also being the oldest group of vehicles in this investigation. The 2014 Jeep Cherokees that likely experienced a failure of the subject EPB represent an incident rate of approximately 0.58%. The average Time In Service (TIS) at failure was 2.6 years and the oldest failure occurred at 8.5 years in service. The 2014 population of vehicles is at 9 years in service. All other MY Jeep Cherokee vehicles (both subject and peer) within this investigation had significantly lower failure rates than the 2014 MY Jeep Cherokee. ODI has reviewed all the information available at this time, and identified four allegations of a crash, three allegations of injuries, and one allegation of a fire.Two of the crash allegations alleged injuries, and the alleged injuries were minor severity.All of the alleged injuries appeared to be consistent with hard braking and did not need medical attention. There was no supporting information that demonstrated a fire had occurred on the vehicle. In its response to ODI, FCA provided its assessment of the alleged defect in the subject vehicles, stating that it does not believe the alleged defect poses an unreasonable risk to motor vehicle safety. FCA states the majority of incidents involving the EPB inadvertently activating occurred while the vehicle was stationary and that a small number of incidents occurred while the vehicle was backing up or at low speeds. This is consistent with ODI’s observations. Based on the analysis conducted by ODI, this investigation will be closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. NHTSA reserves the right take additional actions if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.Read more

PE, Closed , Model Year: 2015

Engine compartment fire

On October 15, 2015, Fiat Chrysler Automobiles, US LLC, (FCA), submitted a Defect Information Report (DIR) to NHTSA regarding an air-conditioning suction/discharge combo line routing condition that may result in engine compartment fire in approximately 75,574 model year (MY) 2015 Jeep Cherokee vehic... les equipped with 2.4L engines and built from October 1, 2014 through June 18, 2015 (NHTSA Recall 15V-676, FCA Recall R57).According to FCA's DIR, a misrouted A/C combo line can be pinched and cut or thermally degraded by the exhaust manifold heat shield, potentially resulting in loss of air conditioning, smoke and/or fire from ignition of leaked A/C refrigerant oil onto a hot exhaust manifold.The recalled vehicles will be inspected for misrouted A/C combo lines and those found to be misrouted will be replaced.FCA estimates that one percent of the recalled population may be affected by the A/C combo line routing defect.ODI?s analysis of warranty data provided by FCA in response to the information request letter for PE15-003 identified a spike in claims related to the A/C combo line leakage in vehicles equipped with 2.4L engines built after October 1, 2014.FCA implemented its final process corrective action for the hose routing concern on June 18, 2015.The 113,034 MY 2015 Jeep Cherokee vehicles equipped with 3.2L engines have different A/C line routing configurations and are not affected by the A/C combo line routing defect.FCA provided a total of 220 warranty claims potentially related to the A/C combo line in vehicles equipped with 2.4L engines.Ninety-five percent of the claims (210) involved the 74,574 Jeep Cherokee 2.4L vehicles built during the recall period.Only 10 A/C combo line claims and no related fires were identified in the 28,250 Jeep Cherokee 2.4L vehicles that were built before or after the period with the hose routing concern.Analysis of engine compartment fires reported to ODI and FCA identified a total of 10 fires in MY 2015 Jeep Cherokee vehicles.Nine (9) of the fires involved vehicles equipped with 2.4L engines and 8 of these involved vehicles built during the production range subject to Recall 15V-676.These include 5 fires that FCA's investigations determined were most likely caused by the A/C combo line and 3 fires of unknown cause originating in the area of the exhaust manifold heat shield, resulting in fire incident rates in the recall population of 6.6 per 100,000 vehicles for the A/C combo line condition and 10.6 per 100,000 vehicles for fire incidents for which the A/C combo line could not be excluded as the cause.The other 2 engine compartment fires involved a low-mileage fire of unknown cause in a vehicle equipped with a 3.2L engine and a minor self-extinguished fire that FCA?s investigation attributed to a lower transmission oil cooler (TOC) line connection seepage condition in a rental vehicle equipped with a 2.4L engine and built prior to the recall production range. This preliminary evaluation is closed based on FCA?s recall.The following VOQ numbers are associated with the issues discussed in this closing resume: A/C combo line failure:10786287 Unknown cause:10712350, 10678215, 10672201Read more

EA, Closed , Model Year: 1993

Crash Related Fuel Tank Fires

ODI has completed an extensive analysis of rear crash fuel tank system integrity data for the subject Jeep Cherokee, Grand Cherokee and Liberty vehicles (SVs).As of June 2013, ODI knew of 56 post-collision fatal fires, 28 non-fatal fires, and 6 fuel leak incidents (totaling 90 incidents, 75 fataliti... es and 58 injuries) involving the SVs.Based on this analysis, ODI issued a Recall Request Letter (RRL) on June 3, 2013 requesting that Chrysler recall the Grand Cherokee and Liberty vehicles due to the rate of fatal, non-fatal fire, and fuel leak incidents when compared to peer vehicles (compact and medium SUVs) built during the same time period.In the RRL, ODI described how the location of the aft-mounted fuel tank made the SVs vulnerable to rear impact crash fuel tank failures.During the analysis, besides the high speed/high severity crashes present in both the SV and peer vehicles, ODI observed a significant number of low and moderate speed rear impact crash related fires and leaks, particularly in the Liberty.The data also demonstrated that SVs originally equipped with towing hitch receivers (trailer hitches) appeared to be under-represented in rear-impact related fuel tank failures.In the RRL, ODI requested that Chrysler provide its response by June 18, 2013, otherwise NHTSA might proceed to an Initial Decision that the SVs contain a safety-related defect.Chrysler responded to the RRL on June 4, 2013 and vigorously disputed the tentative findings of the RRL.Among other things, Chrysler argued that the SVs had an overall safety record superior to their peers, met or exceeded all applicable federal motor vehicle safety standards (FMVSS) and only experienced fires in severe high energy rear impacts.Nonetheless, while continuing to maintain that the SVs did not contain a safety-related defect, Chrysler proposed a recall (13V-252) of approximately 2.5M (1.6M currently registered) model year (MY) 1993 - 1998 Grand Cherokee (ZJ) and MY 2002-2007 Liberty (KJ) vehicles on June 18, 2013.The recall remedy submitted by Chrysler would employ a hitch receiver assembly consisting of a steel cross-member behind the fuel tank with forward-projecting arms bolted to the frame rails on either side of the fuel tank.For the MY 1999 - 2004 Grand Cherokee, Chrysler indicated it would conduct a customer satisfaction campaign and inspect vehicles equipped with aftermarket tow hitch receivers, and if necessary, replace any such hitch receivers whose conditionmay increase the risk of fuel system failure in rear crashes.Examination of the available data established that the MY 1999 - 2004 Grand Cherokee did not pose the same magnitude of safety risk as the MY 1993 - 1998 Grand Cherokee and MY 2002-2007 Liberty, particularly in low and moderate speed rear impacts.Because the agency has concluded that the vehicles do not present an unreasonable risk to safety, ODI is closing its investigation of the MY 1999 - 2004 Grand Cherokee.Although it was not within the scope of the Petition initiating this investigation or the Preliminary Evaluation preceding this EA, ODI also examined the performance of the MY 1993 - 2001 Cherokee as part of this investigation.NHTSA's assessment of the available data for the Cherokee did not establish an unreasonable risk in comparison to peer vehicles.ODI does not approve proposed defect remedies.While offering to install hitch receiver assemblies on the MY 1993-1998 Grand Cherokees and 2002-2007 Liberty, Chrysler did not, in ODI's view, provide enough evidence demonstrating the effectiveness of the proposed remedy in rear impacts.The Complete Summary for this Closing Resume (EA12-005) can be seen byRead more

DP, Closed , Model Year: 1991

SUDDEN ACCELERATION