Complaint Statistics
106 total complaints
2 crashes 5 fires 5 injuries
Top Reported Components
| Component | Complaints |
| AIR BAGS | 22 |
| ELECTRICAL SYSTEM | 21 |
| UNKNOWN OR OTHER | 13 |
| ENGINE | 10 |
| STEERING | 7 |
| STRUCTURE:BODY | 6 |
| SERVICE BRAKES | 6 |
| POWER TRAIN | 5 |
| AIR BAGS:FRONTAL:DRIVER CLOCKSPRING/SPIRAL CASSETTE | 3 |
| VISIBILITY:SUN/MOON ROOF ASSEMBLY | 2 |
Incident date: Aug 30, 2025
Bien,mi auto tuvo varios problemas al mismo tiempo: 1-falla en todo el sistema eléctrico,aire acondicionado,control de tráfico ambas partes, Power steering,ABS,Pérdida de potencia en el motor,problemas con el receptor de la llave remoto,tiene un problema eléctrico sin precedente todo ocurrió de
... la nada,todo ocurrió un mismo día cuando íbamos camino a una excursión mi familia y yo estuvimos en un gran riesgo,todos los componentes han sido inspeccionados y no he podido aún arreglarlos porque se necesita el consecionario de este automóvil para descubrirle las grandes fallas que presenta,aún tiene 3 señales en el tablero, check Engine, Power String, ABS, todo prendió después del problemaRead more
Fire
Incident date: Aug 30, 2025
Bien,mi auto tuvo varios problemas al mismo tiempo: 1-falla en todo el sistema eléctrico,aire acondicionado,control de tráfico ambas partes, Power steering,ABS,Pérdida de potencia en el motor,problemas con el receptor de la llave remoto,tiene un problema eléctrico sin precedente todo ocurrió de
... la nada,todo ocurrió un mismo día cuando íbamos camino a una excursión mi familia y yo estuvimos en un gran riesgo,todos los componentes han sido inspeccionados y no he podido aún arreglarlos porque se necesita el consecionario de este automóvil para descubrirle las grandes fallas que presenta,aún tiene 3 señales en el tablero, check Engine, Power String, ABS, todo prendió después del problemaRead more
Fire
Incident date: May 7, 2025
See attached document for complaint.
Incident date: Aug 12, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? -5.0 coyote motor oil consumption -1ST INSPECTION BECAUSE WE FOUND… OIL CONSUMPTION, FOUND VEHICLE CONSUMED 3QTS OF OIL IN 2,985 MILES. TSB 19-2365 PERFORMED PREVIOUS VISIT. FOLLOWED OIL CONSUMPTION
... DIAGNOSTICS. ENGINE PASSED CYLINDER LEAKAGE TEST AND COMPRESSION TEST. FOUND ALL CYLINDERS 160-170PSI. FOUND CYLINDER LEAKAGE LESS THAN 5%. LET VEHICLE SIT OVERNIGHT WITH SPARK PLUGS OUT AND INSPECTED VALVES, NO SIGNS OF VALVE SEAL LEAKAGE. DID FIND OIL "WIPING" ON CYLINDER WALLS, INDICATING OIL CONTROL RINGS STICKING IN PISTONS. RECOMMEND LONG BLOCK REPLACEMENT AS SHORT BLOCK IS OBSOLETE -2ND INSPECTION BECAUSE WE FOUND… PERFORMED RING GAP MEASUREMENTS AND CYLINDER OUT OF ROUND MEASUREMENTS. FOUND OIL CONTROL RINGS FOR CYLINDERS 1, 3, 4, AND 5 OUT OF SPEC. SPEC IS 0.15-0.45MM. CYLINDER 1-0.48MM, CYLINDER 3-0.53MM, CYLINDER 4-0.48MM AND CYLINDER 5-0.51MM. ALSO FOUND CYLINDERS 3, 4, 6, AND 8 OUT OF ROUND. SPEC IS 0.0005IN. CYLINDER 3-0.0007, CYLINDER 4-0.0006, CYLINDER 6-0.0006, AND CYLINDER 8-0.0006. THE CYLINDERS ON THESE ENGINES ARE NOT SERVICEABLE PER FORD. SHORT BLOCK REPLACEMENT IS NECESSARY. SHORT BLOCKS ARE OBSOLETE FOR THESE VEHICLES, SO LONG BLOCK REPLACEMENT IS REQUIRED. How was your safety or the safety of others put at risk? -My family financially and physically have been put at risk. Has the problem been reproduced or confirmed by a dealer or independent service center? -Yes Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -Yes Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -Check engine light came on July 4, 2024Read more
Incident date: Nov 29, 2023
We purchased a new 2020 Kia telluride in late 2019. We purchased this vehicle because of its 100,000 mile warranty. We went the extra step and added the best extended warranty possible so we were covered for many miles and years. I have always done my own oil changes as I am a journeyman fitter and
... understand the mechanics of a vehicle. I kept every receipt from every oil and oil filter purchase for the last 5 years as well as a detailed log book. Around 75,000 miles we started noticing major oil consumption. Approximately 1 quart every months and then up to about a quart every 2 weeks. We also notice a huge loss in engine power and take off. My wife said she was having trouble pulling out onto hills and was very dangerous at intersections, because of the lack of power. We then took the Kia telluride to my main mechanic, he replaced all 6 spark plugs and said we should immediately take it to a dealer as it sounds like the timing chain maybe going bad. This was early August 2024. I made an appointment with Diehl Kia in hermitage the next day for [XXX]. After a few days the dealer called and said that they could not get the car to replicate the noise they heard when they brought it in. It sat for 2 weeks before they decided to open a claim with Kia customer service. Kia recommended they do an internal investigation at the customer cost which we approved. They said they had found some build up and Kia was requesting the oil change records which I promptly provided. Kia then recommended to do a compression test on the cylinders. Again at customer cost. Even though the vehicle has less than 100,000 miles and the warranty is still valid. We agreed to pay for the compression test as well. After a few more days the service associate called me and said that the compression test had passed to my surprise. A few more days went by and we really had no answers. After pressing the dealer for answer they finally told me that Kia was not accepting our service records.Read more
Incident date: May 9, 2024
The contact owns a 2019 Honda CR-V. The contact stated while attempting to come to a stop at a traffic sign, the vehicle did not brake as she depressed the brake pedal. The contact stated that she thought that she rolled into the intersection at approximately 10 MPH and crashed into a vehicle that w
... as crossing the intersection. The contact's front end crashed into the other vehicle's wheel well and the passenger door. The contact's front end was crushed and her air bag was deployed. The contact stated that the police arrived and the Emergency Services unit responded. The contact stated she was treated for lacerations on both arms starting at her wrists and stopping at her elbows and she had bruising on her abdomen. The contact was not transported to the hospital. The contact stated that both vehicles were undriveable and towed away from the accident. The contact stated that prior to the accident she had taken the vehicle to a dealer due to a "brake system problem" message on her instrument cluster. The contact stated that the dealer had examined the vehicle and that when she drove the vehicle off of the lot the "brake system problem" message was no longer showing on the instrument cluster. The vehicle was repaired. The contact stated that the brake warning reoccurred. The contact took the vehicle back to the same dealer and was advised by the dealer that there was no failure of the brake system. The vehicle was not repaired. The contact stated that she had the crash and was not able to return the vehicle to the dealer due to the crash. The manufacturer was not informed of the failure. The failure mileage was approximately 44,000.Read more
Crash
1 injured
Incident date: May 9, 2024
The contact owns a 2020 Ford EcoSport. The contact stated while driving 20 MPH, the oil pressure warning light illuminated. The contact was able to drive a short distance to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notifi
... cation of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was 62,549. VIN tool confirms parts not available.Read more
Incident date: Feb 19, 2024
It is now common knowledge that this transmission of the 3rd generation has an avoidable fault. There is a small spring in the shifter assembly that fails. It causes an error alert that car is not secure, when it actually is. The recommended repair is over $2000 at the dealer. This is a faulty part
... that can safety issues with people thinking their brakes are not working, when they actually are. This can lead to tragic accidents.Read more
Incident date: Apr 1, 2023
When parked letting the car warm up constant shaking kinda a rough ideal at times. From park to reverse it shifts hard the to drive its ok I guess then on the go it's like driving a boat on land loud knocking sounds seems like the tires are flat or about to explode off the car really nerve-wracking
Incident date: Apr 1, 2023
When parked letting the car warm up constant shaking kinda a rough ideal at times. From park to reverse it shifts hard the to drive its ok I guess then on the go it's like driving a boat on land loud knocking sounds seems like the tires are flat or about to explode off the car really nerve-wracking
Incident date: Jun 30, 2023
Unknown, my Kia has been burning oil there is no oil leak and I had to get my oil changed every 2k miles. Then one day it started shaking on the freeway making noise and I had to exit 30+ miles from my city found the closest Kia dealership I took it there and they said I don’t qualify for the engi
... ne recall because it is a cylinder my car is a 2018 it’s 5 years old! There is no reason it should be having problems like this. I have now been out of a car and with a rental for a month now not only do I have to pay to replace my entire engine I have to pay for a rental. Oil shouldn’t be burning up. I’ve never had this happen before. And when I googled it it is a common issue in Kia’s same with cylinder issues. Why would this be happening. Burning oils leads to destruction. Even though I am forced to have oils put in or go to a shop because there is little oil in my car by 1500miles when it should be able to go 5k miles I’m beyond frustrated.Read more
Incident date: Jun 30, 2023
Repeated failure of EPS system causing highway breakdowns - detail in attachment
Incident date: Jun 30, 2023
ACC phantom brakes on highways causing dangerous situations with vehicles following behind and also causing driver panic events particularly when phantom braking occurs most commonly on bends of highways or on single lane highways where it reacts to oncoming traffic. The most common way phantom bra
... king triggers is while traveling on single lane highways with shoulders where there are objects on the side of the highway (either parked cars, trailers, or large structures) particularly when coming around a curve or bend (most unreliable on mountain highways). It will quickly react and cause the Rivian to rapidly brake/decelerate. When occuring on highways with bends it can cause unexpected reactions from cars following behind not expecting sudden braking of the vehicle ahead mid bend. The best way to mitigate is to apply pressure to the accelerator pedal to override the braking. It has happened numerous times since our ownership started 2 months ago. It’s received 3 over the air updates in that time and it continues to have phantom braking with update 2023.34.0.Read more
Incident date: Aug 1, 2023
The contact owns a 2016 Ford Escape. The contact stated while driving approximately 65 MPH, the vehicle failed to shift into gear as needed and stalled. The vehicle failed to go forward or reverse. The driver was able to shift into park, and the transmission service needed message was displayed. The
... re were no warning lights illuminated. The vehicle was taken to a transmission shop and the contact was informed that the transmission needed to be repaired. The vehicle was towed to the local dealer, where it was determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 61,000.Read more
Incident date: Feb 20, 2023
Eagle valley motors sold me an unsafe car I kept telling them that the brakes were bad the transmission fluid was dark and the engine oil was black the tires were bad it was in real bad need of a tuneup I wrote and told the bbb about it and they did absolutely nothing I told Carlos he will lie about
... it just like how they lied to the bbb about getting in touch with me these people need to be out of business they put profits over people and they’re safety and I’m not the only one they’ve done this to I want all my money back I put close to $2000 dollars in this car 600 For the tires 703.76 for the brakes and tuneup 247.82 for the transmission 117.00 for the oil change they lied and said all that was taken care of bologna it wasn’t I have pictures of all that they said they did and did not I’m out a lot of money because of them I’m a senior on a super fixed income and they took total advantage of me a senior and they put profits over my safety as well as my Family and Friends and my Service Animal i want to pursue this these people need to be held accountable for doing this not only to me but others as well and if You can’t help me please get me someone who can Thank You for your help time and service I really appreciate it I wanted to upload more photos the brake photos and tires it wouldn’t let me I have them and I want You all to have themRead more
Incident date: Feb 20, 2023
Upon cruising down the highway about 60 MPH,my powered windshield support arm broke and the windshield fell back toward me in between the handle bars. Upon inspection,arm broke in half leaving the windshield unsupported. Our safety was put at risk because windshield was laying flat instead of uprigh
... t for protection from winds and bugs or debris as designed. We had to prop it up with a coat to finish our ride. Doing research on Spyder owners forum,we discovered it is an ongoing problems with this support arm and we are not the lone incident. BRP should recall this for safety reasons. BRP sells a replacement unit for $800, totally unexceptable as this is a part that should not fail.no warning lights could predict this. Parts are available for inspection.Read more
Incident date: Feb 20, 2023
A sudden feeling like the car isn't stopping when slowing down for a light when applying break. Here is more detailed kind of incident - A sudden feeling like the car isn't stopping when slowing down for a light or when braking down hill, but it happens at other times as well. Sometimes a normal tr
... affic light. I'm braking and then all of the sudden the car feels like it isn't slowing down and kind of jumps and then I just make sure I keep my foot on the break to make sure veh stops I noticed it when I first got the vehicle every so often but when I hit about 40,000 miles got worse , but it seems to be getting worse Currently have 67,000 miles on vehicle, but just had service and it is great most of those miles are road miles it was doing it every so often, but now doing it even more oftenRead more
Incident date: Jan 1, 2022
I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty re
... adings to the car's computer. The lights that are on are the Green Break light, the Yellow Airbag and safety belt pretensioner system malfunction, and the Yellow Steering Wheel System light. The cause of this Clock Spring failure was because the car battery died. After we replaced the battery, the warning lights came on. The dealer had said it was the Steering Wheel Clock Spring that is causing all the system lights to come on. The dealer made me pay for the replacement ahead of time because he said that there was a long waiting list for the part that was being manufactured in Ukraine (?). [XXX]i is the service manager that made me pay for the future warranty repair. The local VW dealership in Waipio has made it extremely difficult to get this repaired under warranty or by a recall. I did get a notice for a class action lawsuit opened against VW and this issue. There is also an extended warranty repair, except my VW had too many miles (88K), and they said this year was skipped over for some reason. The Lawsuit is Water Pump Settlement 7577, PO Box 2636, Faribault, MN, 55021-9636. The attorney handling the case is [XXX]. I did not sign up for this lawsuit because again the year 2015 Tiguan was excluded for some reason that I do not understand. Please note that in Europe the very same part on this year VW Tiguan has been recalled. Why haven't they recalled the it here in the United States? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Jan 1, 2022
I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty re
... adings to the car's computer. The lights that are on are the Green Break light, the Yellow Airbag and safety belt pretensioner system malfunction, and the Yellow Steering Wheel System light. The cause of this Clock Spring failure was because the car battery died. After we replaced the battery, the warning lights came on. The dealer had said it was the Steering Wheel Clock Spring that is causing all the system lights to come on. The dealer made me pay for the replacement ahead of time because he said that there was a long waiting list for the part that was being manufactured in Ukraine (?). [XXX]i is the service manager that made me pay for the future warranty repair. The local VW dealership in Waipio has made it extremely difficult to get this repaired under warranty or by a recall. I did get a notice for a class action lawsuit opened against VW and this issue. There is also an extended warranty repair, except my VW had too many miles (88K), and they said this year was skipped over for some reason. The Lawsuit is Water Pump Settlement 7577, PO Box 2636, Faribault, MN, 55021-9636. The attorney handling the case is [XXX]. I did not sign up for this lawsuit because again the year 2015 Tiguan was excluded for some reason that I do not understand. Please note that in Europe the very same part on this year VW Tiguan has been recalled. Why haven't they recalled the it here in the United States? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Jan 1, 2022
I have a 2015 VW Tiguan, VIN: [XXX]. The Steering Wheel Clock Spring has gone bad causing multiple failure lights to come on and has also caused the car to be difficult to drive. Especially the steering. Most of the systems themselves are not failing, it is just the Clock Spring giving faulty re
... adings to the car's computer. The lights that are on are the Green Break light, the Yellow Airbag and safety belt pretensioner system malfunction, and the Yellow Steering Wheel System light. The cause of this Clock Spring failure was because the car battery died. After we replaced the battery, the warning lights came on. The dealer had said it was the Steering Wheel Clock Spring that is causing all the system lights to come on. The dealer made me pay for the replacement ahead of time because he said that there was a long waiting list for the part that was being manufactured in Ukraine (?). [XXX]i is the service manager that made me pay for the future warranty repair. The local VW dealership in Waipio has made it extremely difficult to get this repaired under warranty or by a recall. I did get a notice for a class action lawsuit opened against VW and this issue. There is also an extended warranty repair, except my VW had too many miles (88K), and they said this year was skipped over for some reason. The Lawsuit is Water Pump Settlement 7577, PO Box 2636, Faribault, MN, 55021-9636. The attorney handling the case is [XXX]. I did not sign up for this lawsuit because again the year 2015 Tiguan was excluded for some reason that I do not understand. Please note that in Europe the very same part on this year VW Tiguan has been recalled. Why haven't they recalled the it here in the United States? INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).Read more
Incident date: Apr 26, 2022
The clock spring went out on my car. This is a known defect at VW. My horn and airbags do not work now. Both are essential to safe driving. The part is backordered and people have been waiting for months. VW is letting people drive in death traps vehicles and recklessly allowing people to put themse
... lves in danger because they cannot afford new vehicles nor will VW provide rental cars while the part is on backorder. We need help. VW has a reputation for taking advantage of these situations and doing nothing. Please help us. VW won't.Read more
Incident date: Apr 26, 2022
The clock spring went out on my car. This is a known defect at VW. My horn and airbags do not work now. Both are essential to safe driving. The part is backordered and people have been waiting for months. VW is letting people drive in death traps vehicles and recklessly allowing people to put themse
... lves in danger because they cannot afford new vehicles nor will VW provide rental cars while the part is on backorder. We need help. VW has a reputation for taking advantage of these situations and doing nothing. Please help us. VW won't.Read more
Incident date: Jun 7, 2022
The airbag clock spring on my 2015 Tiguan broke in June. The car has a warranty extension for this failure, but no parts are in stock. It has now been 2 months and neither the dealer (Hendrick VW in Frisco, TX) nor VW Customer "Care" can help. There is not even a date for the replacement part ava
... ilable. My daughter is (was) the main driver and I don't want her driving an unsafe vehicle without horn / airbag. Worse, the registration has now expired, as the car can't pass the State Safety inspection required to renew the sticker. Car is now just parked until further notice.Read more
Incident date: Jul 15, 2022
My 2015 VW Tiguan has a broken clock spring. The clock spring functions to control the airbag deployment, horn and dashboard screen controls. This is a significant safety risk, as the steering wheel airbag will not deploy in a crash. A certified Volkswagen technician diagnosed the issue at a VW dea
... lership. The airbag dashboard light is on, indicating that the airbag will not deploy in a crash. No warnings prior to failure, car operated well, with no issues before this was reported. Volkswagen is aware of the issue. They will be able to fix it, under warranty, but the parts are on backorder with no ETA as parts are manufactured in the Ukraine. This is a widespread issue across many VW models and model years. My car is not identified in the recall and there are thousands of cars waiting for the same repair. A recall should be issued. Having a safety issue like this, with no proposed time for resolution is unacceptable.Read more
Incident date: Feb 1, 2022
Broken clock spring affecting all collision safety systems such as airbag deployment and collision avoidance like horn and cruise control along wiht computer functions controlled exclusivley through the steering wheel.
Incident date: Jun 16, 2022
While driving steering became very stiff and I could not turn the car. The red steering icon lit up on the dashboard and a gurgling sound was coming out from underneath the dash. The car only has 50,000 miles and I have never experienced a steering problem the car was nearly underivable. I took i
... t to the dealer and they stated there was a 50851 Fault Torque Sensor Reading out of range and the steering rack had to be replaced with updated harness tierods and related hardwareRead more
Incident date: May 9, 2022
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was n
... ot repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 67,000.Read more
Incident date: May 9, 2022
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn became inoperable. The air bag warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was n
... ot repaired. The manufacturer was contacted but no additional assistance was provided. The approximate failure mileage was 67,000.Read more
Incident date: May 10, 2022
Airbag light comes on. There has been no accident to cause this
Incident date: Feb 21, 2022
Airbag error light has been on since February 2022, clockspring malfunctioned and is covered under warranty. There are no loaner cars available forcing me to drive an unsafe vehicle with no airbags. The part has been on back order with no estimated date of arrival.
Incident date: Apr 18, 2022
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called
... the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.Read more
Incident date: Apr 18, 2022
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called
... the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.Read more
Incident date: Apr 18, 2022
While driving in a congested area of Jacksonville, FL a small child pulled bike from behind another vehicle, I attempted to sound my horn in an attempt to get the child’s attention or that of the other driver. The horn failed. I continued to try and nothing. I noticed the airbag light on. I called
... the VW dealership and was told this is a problem with the clock spring in the steering wheel behind the airbag. This part controls all the functions of the steering wheel. He also mentioned NHTSA has several complaints and the warranty was extended to 120,000 miles. This is relatively a low threshold as more and more people are keeping cars longer with cost. I have 121,190 miles on my Tiguan and am told this is an $800 fix. It is only a miracle this child was not killed. I would be curious how many have been injured, or killed, and the faulty spring has not been pinpointed. I believe this is and immediate threat to safety as one cannot be sure if the airbag will work nor can you summons help with the panic feature as the horn does not work. I believe an immediate recall should be issued regardless of mileage.Read more
Incident date: Jan 19, 2022
The contact owns a 2015 Volkswagen Tiguan. The contact stated that the horn was inoperable. The air bag warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that the steering wheel clock spring needed to be replaced. The dealer informed the contact that the
... parts for repair were on backorder. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide further assistance. The failure mileage was approximately 74,000.Read more
Incident date: Dec 1, 2021
The clock spring broke very suddenly over two months ago. The airbag light came on and the steering wheel started to make a twisting noise when I turned it. My steering wheel controls and horn stopped working. The VW dealer diagnosed the problem as the clock spring, and stated that they would order
... the part and it would be replaced for free since it was part of a recall. The dealer has been unable to get the part for two months with no delivery date in sight. The inconvenience of not being able to access bluetooth and steering wheel controls is an annoyance, but not having a functioning horn has been a huge liability. In that time, I have nearly been hit by other drivers twice, and was unable to alert them with my horn. One of those events was almost a head on collision...the oncoming car drifted into my lane because the driver was looking at her phone. I was able to swerve onto the shoulder to avoid an accident. I was lucky that there were no obstructions or pedestrians. My car is unsafe to drive and yet I have no other option.Read more
Incident date: Jan 17, 2022
This morning I realized that my spring clock isn’t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.
Incident date: Jan 17, 2022
This morning I realized that my spring clock isn’t working. My air bag light is on saying error air bag. I have no controls on my steering wheel.
Incident date: Nov 22, 2021
When I press the unlock button on the remote fob, all the doors unlock except the drivers door. I then have to open the rear door, reach the handle on the drivers door and open it. The VW Dealer want $245.00 just to find the problem.
Incident date: Sep 7, 2016
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunate
... ly not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.Read more
Incident date: Sep 7, 2016
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunate
... ly not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.Read more
Incident date: Sep 7, 2016
VW panoramic roof was leaking behind plastic and roof covering without visible signs to the floor . We only figure it out after 3 years . Electric failure noticed after a year of ownership . Keyless entry , stop / start engine and what most dangerous car stoped in the middle of the street /fortunate
... ly not busy street . And it took a while to start engine again. Also fire hazard because electric damaged by the water . There was recall because of fire hazard in VW Tiguan 2015 and panoramic roof issue but notes was sent only a few customers . At least 10 lawsuits was filed already . VW refuse to fix the problem . And we don't have money to fix it because its not just about roof leak but electric , carpet fool of mold and other water damage and cost of fixing it will exceed the cost of this car . Technically it's flooded car because of manufacturer defect . Car has only 58000 miles.Read more
Incident date: Jul 20, 2021
daughter bought this car awhile ago...already she s having problem with the air bag(1300.00)to fix and make payments on it too.it sitting on the property where she got it from..
Incident date: Jun 13, 2021
My vehicle is experiencing multiple issues and I’m certain it has been hacked. All began happening around the same time. The front passenger seat air bag goes off and on with or without a person sitting in it. The voice activation prompt goes off on its own, the battery drains for no apparent rea
... son, I get messages all at once (drivers side auto operation console) all go off back to back and then all messages go off at once and it dies. The car is running poorly (sputtering, very heavy pull on the engine). The temperature and miles left before gas tank is empty is completely off most of the time. I can fill my gas tank up and it should be around 480 miles and go down as driven, but I will show less than that (for example 360) and then as I drive it will go up by a few miles vs down and it isn’t dependable at all. I am a terrified single mother and have a child. I want this car inspected. Please help me. We do not feel safe and I feel forced to drive this car. Thank youRead more
Incident date: Jun 13, 2021
My vehicle is experiencing multiple issues and I’m certain it has been hacked. All began happening around the same time. The front passenger seat air bag goes off and on with or without a person sitting in it. The voice activation prompt goes off on its own, the battery drains for no apparent rea
... son, I get messages all at once (drivers side auto operation console) all go off back to back and then all messages go off at once and it dies. The car is running poorly (sputtering, very heavy pull on the engine). The temperature and miles left before gas tank is empty is completely off most of the time. I can fill my gas tank up and it should be around 480 miles and go down as driven, but I will show less than that (for example 360) and then as I drive it will go up by a few miles vs down and it isn’t dependable at all. I am a terrified single mother and have a child. I want this car inspected. Please help me. We do not feel safe and I feel forced to drive this car. Thank youRead more
Incident date: Jan 4, 2021
After the battery on the car died, the steering wheel clock spring failed. After replacing the clock spring, it was unable to be programed through authorized VW repair shop. This has been subject for a recall for previous models and is a known problem in current models. There have also been problems
... with the car shifting into neutral by itself while driving on the freeway.Read more
Incident date: Feb 6, 2021
POWER STEERING FAILURE. LESS THAN 80K MILES. WENT TO THE GAS STATION. CAME OUT AND THE POWER STEERING WENT ON VEHICLE. POWER STEERING LIGHT CAME ON. VERY HARD TO STEER. WAS RUNNING FINE BEFOREHAND. THIS IS A SAFETY RISK
Incident date: Feb 6, 2021
POWER STEERING FAILURE. LESS THAN 80K MILES. WENT TO THE GAS STATION. CAME OUT AND THE POWER STEERING WENT ON VEHICLE. POWER STEERING LIGHT CAME ON. VERY HARD TO STEER. WAS RUNNING FINE BEFOREHAND. THIS IS A SAFETY RISK
Incident date: Jan 2, 2021
I WAS TURNING AND A CRACK SOUND CAME FROM THE STEERING WHEEL, TURNING THE CAR CAUSED THE CLOCK SPRING TO BREAK. AIRBAG LIGHT CAME ON, HORN DOESN'T WORK, NO CONTROLS ON STEERING WHEEL WORK. KNOWN ISSUE BUT THEY STOPPED RECALLS AT 2014 MODELS BUT SHOULD STILL HAVR RECALLS FOR LATER YEARS, SAME ISSUE.
Incident date: Jan 2, 2021
I WAS TURNING AND A CRACK SOUND CAME FROM THE STEERING WHEEL, TURNING THE CAR CAUSED THE CLOCK SPRING TO BREAK. AIRBAG LIGHT CAME ON, HORN DOESN'T WORK, NO CONTROLS ON STEERING WHEEL WORK. KNOWN ISSUE BUT THEY STOPPED RECALLS AT 2014 MODELS BUT SHOULD STILL HAVR RECALLS FOR LATER YEARS, SAME ISSUE.
Incident date: Jan 2, 2021
I WAS TURNING AND A CRACK SOUND CAME FROM THE STEERING WHEEL, TURNING THE CAR CAUSED THE CLOCK SPRING TO BREAK. AIRBAG LIGHT CAME ON, HORN DOESN'T WORK, NO CONTROLS ON STEERING WHEEL WORK. KNOWN ISSUE BUT THEY STOPPED RECALLS AT 2014 MODELS BUT SHOULD STILL HAVR RECALLS FOR LATER YEARS, SAME ISSUE.
Showing 50 of 106 complaints.
Technical Service Bulletins — 2015 VOLKSWAGEN TIGUAN
973 manufacturer communications from 580 unique bulletins. TSBs describe known problems and recommended fixes from the manufacturer.
Most Affected Components
| Component | Bulletins |
| 355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL | 145 |
| 350000 EQUIPMENT | 103 |
| 060000 ENGINE AND ENGINE COOLING | 83 |
| 110000 ELECTRICAL SYSTEM | 71 |
| 060000 ENGINE (PWS) | 69 |
| 357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER | 33 |
| 353000 EQUIPMENT:ELECTRICAL | 32 |
| 356000 EQUIPMENT ADAPTIVE/MOBILITY | 30 |
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
VW Engine oil quality standards
060000 ENGINE (PWS)
VW Engine oil quality standards
980000 UNKNOWN OR OTHER
VW Engine oil quality standards
138410 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:COMPRESSOR:CLUTCH
A/C Compressor leak diagnosis
980000 UNKNOWN OR OTHER
A/C Compressor leak diagnosis
118000 ELECTRICAL SYSTEM:SOFTWARE
Addressing Cybersecurity or Vehicle Hack concerns
980000 UNKNOWN OR OTHER
Airbag / Pyrotechnic Safety Belt Deployment Inquiries, update to contact information due to retirement.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW Engine oil quality standards
060000 ENGINE AND ENGINE COOLING
VW Engine oil quality standards
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Reporting procedure for A/C compressor replacement regardless of the reason for failure. Update to model year applicability and new warranty GFF labor operation number
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
3G Sunset Update
060000 ENGINE (PWS)
VW Engine oil quality standards
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW Engine oil quality standards
353000 EQUIPMENT:ELECTRICAL
Battery Testing and Charging Using Midtronics VAS6161 and or GRX3000VAS Charger. Update Tool terminology
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Safety Related Inquiry and Reporting
060000 ENGINE AND ENGINE COOLING
Update to Volkswagen engine oil standards
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Helpline & Parts Dept. contact information.
110000 ELECTRICAL SYSTEM
Diagnostic assistance for excessive static current draw
060000 ENGINE AND ENGINE COOLING
Volkswagen Engine oil quality standards, update to attachments.
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
110000 ELECTRICAL SYSTEM
Battery Testing and Charging using Midtronics VAS6161 and or GRX3000 Vas Charger
118000 ELECTRICAL SYSTEM:SOFTWARE
Software Version Management (SVM) instruction.
060000 ENGINE AND ENGINE COOLING
Correct engine oil level during Perfect Delivery Inspection (PDI)
103000 POWER TRAIN:AUTOMATIC TRANSMISSION
Automatic Transmission Fluid Requirements
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Volkswagen Engine Oil Standards, updated to include model year 2024.
060000 ENGINE AND ENGINE COOLING
Volkswagen Engine Oil Standards, updated to include model year 2024.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Engine Oil Consumption Measurement Instruction and Work sheet.
060000 ENGINE AND ENGINE COOLING
Engine Oil Consumption Measurement Instruction and Work sheet.
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Gasoline quality information in regards to gasoline engine performance.
060000 ENGINE AND ENGINE COOLING
Gasoline quality information in regards to gasoline engine performance.
070000 FUEL SYSTEM, GASOLINE
Gasoline fuel additive
060000 ENGINE AND ENGINE COOLING
Diagnostic Aid for engine misfire.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Noise Diagnostic for Manual Transmission vehicles.
102000 POWER TRAIN:MANUAL TRANSMISSION
Noise Diagnostic for Manual Transmission vehicles.
118000 ELECTRICAL SYSTEM:SOFTWARE
This communication is a notice for software changes with the ODIS program for specific cars
110000 ELECTRICAL SYSTEM
This communication is a notice for software changes with the ODIS program for specific cars
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine oil quality standards, update to attachments.
062000 ENGINE AND ENGINE COOLING:COOLING SYSTEM
Introduce new engine coolant compatible with all models and all model years.
355100 EQUIPMENT:OTHER:LABELS
Battery adaptation procedure when battery label is missing.
111000 ELECTRICAL SYSTEM:12V/24V/48V BATTERY
Battery adaptation procedure when battery label is missing.
010000 STEERING
This Document was revised. The model year chat was removed for VWP-18-11 for the Steering Wheel Clock Spring Limited Warranty Extension
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine oil quality standards, update to attachments.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Volkswagen Engine Oil Quality Standards
112000 ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Generator Replacement
160000 STRUCTURE
Strut or Shock leak assessment.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
This Document informs dealers on VWP-23-01
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
150000 SEAT BELTS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
140000 AIR BAGS
VW contact when reporting a Airbag or Pyrotechnic safety belt deployment. Update to model year applicability.
353400 EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
Radio knob replacement instead of radio replacement w/ knob part number.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Update model year applicability to include 2023.
110000 ELECTRICAL SYSTEM
Battery testing and charging using special tools VAS6161 & GRX3000VAS Charger. Updated to include additional model year applicability.
263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
ACC Calibration Process
357100 EQUIPMENT:APPLIANCE:AIR CONDITIONER
A/C requirements, update to model year applicability.
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
A/C requirements, update to model year applicability.
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments (excludes Routan & ID.4).
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil ) excluding Routan & ID.4attachments. (excludes Routan & ID.4)
353000 EQUIPMENT:ELECTRICAL
Battery adaptation when battery labels are missing. Update to model year applicability.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Update warranty table labor operation numbers due to recent Saga updates.
160000 STRUCTURE
update to required vehicle wash shampoo.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Update warranty table labor operation numbers due to recent Saga updates.
102000 POWER TRAIN:MANUAL TRANSMISSION
Manual transmission noise diagnostic assistance
110000 ELECTRICAL SYSTEM
Minimum battery charger requirements during software updates
138000 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Additional instruction before replacing A/C compressor. Updated to include additional model and model year applicability.
350000 EQUIPMENT
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine Oil Quality Standards updated to include model year 2023 and the latest Engine Oil attachments. (excludes Routan & ID.4)
060000 ENGINE AND ENGINE COOLING
Engine oil consumption measurement.
061100 ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Gasoline quality check. Update to model and model year applicability.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality check. Update to model and model year applicability.
980000 UNKNOWN OR OTHER
Gasoline quality check. Update to model and model year applicability.
030000 BRAKES (PWS)
Brake Rotor, Vibration / Pulsation. Addition of mandatory brake form and reference to Volkswagen Warranty Policy and Procedures Manual.
980000 UNKNOWN OR OTHER
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
119111 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Software Version Management (SVM) instruction. Update to require 70amp minimum battery charger during procedure.
350000 EQUIPMENT
This Document informs dealers on VWP-22-06. Revised to reflect the Vehicle Eligibility
060000 ENGINE AND ENGINE COOLING
This Document informs dealers on VWP-22-06. Revised to reflect the Vehicle Eligibility
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to model year applicability.
350000 EQUIPMENT
This special notice is to inform dealers to return the parts listed if it meets the criteria provided.
060000 ENGINE AND ENGINE COOLING
Engine misfire diagnostic aid.
070000 FUEL SYSTEM, GASOLINE
Gasoline quality.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to model year applicability.
060000 ENGINE AND ENGINE COOLING
Recommended fuel additive to avoid engine misfires.
100000 POWER TRAIN
Auto Trans fluid requirements.
061500 ENGINE AND ENGINE COOLING:ENGINE:OIL/LUBRICATION
Checking engine oil during PDI.
980000 UNKNOWN OR OTHER
Checking engine oil during PDI.
060000 ENGINE AND ENGINE COOLING
This Document informs dealers on VWP-22-06
350000 EQUIPMENT
This Document informs dealers on VWP-22-06
060000 ENGINE AND ENGINE COOLING
This Document informs dealers on VWP-22-06
350000 EQUIPMENT
This Document informs dealers on VWP-22-06
980000 UNKNOWN OR OTHER
Battery Testing and Charging using VAS6161 and or GRX3000VAS
119100 ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Battery Testing and Charging using VAS6161 and or GRX3000VAS
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include ID.4
980000 UNKNOWN OR OTHER
VW engine oil specifications. Update to attachments.
355200 EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
VW engine oil specifications. Update to attachments.
060000 ENGINE AND ENGINE COOLING
Refrigerant leak diagnosis using Nitrogen. Updated to include additional model and model year applicability.
060000 ENGINE (PWS)
Engine oil pressure priming.
Showing 100 of 973 bulletins.