Complaint Statistics
39 total complaints
1 crashes
Top Reported Components
| Component | Complaints |
| ENGINE | 7 |
| FORWARD COLLISION AVOIDANCE: WARNINGS | 5 |
| POWER TRAIN | 4 |
| FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL | 4 |
| SERVICE BRAKES | 3 |
| VISIBILITY/WIPER | 3 |
| AIR BAGS | 2 |
| ELECTRICAL SYSTEM | 2 |
| VEHICLE SPEED CONTROL | 1 |
| TIRES:MARKINGS | 1 |
Incident date: Sep 3, 2026
This update is for ODI #11761839. I am submitting new diagnostic evidence confirming that the ACC/Travel Assist safety defect in my 2025 Volkswagen Jetta continues to occur and existed long before any accident or windshield replacement. On August 18, 2026, a certified ADAS technician performed a ful
... l diagnostic scan and documented U112300 Databus errors and C12B3FD temporary camera view limitation. During the test drive, the technician successfully reproduced the Travel Assist failure (“Travel Assist not available”). The technician also wrote: “Owner is having issues with the ACC intermittingly since pick up. He took it to the dealer, but they were not able to find any faults.” This shows the defect existed from initial delivery and is not accident‑related. The technician also identified NHTSA TSB MC‑11007395‑0001 (48‑23‑01), which may apply to 2025 models and describes potential hardware or software deviation in the steering wheel hands‑on detection system. After windshield replacement and both static and dynamic ADAS calibrations, a second diagnostic scan on September 1, 2026 showed the defect persists. The ACC module still reports U112300 Databus errors. Additional communication faults were found in the instrument cluster (U111000), gateway module (B184C00, U17A000), and electronic central electric module. The front camera also reported an internal malfunction (B200FF0) despite successful calibration. These results demonstrate that the issue is caused by internal electronic/communication failures, not the windshield or calibration. The ACC/Travel Assist system continues to fail during normal and highway driving, creating an ongoing safety risk due to sudden disengagement. I request that this evidence be added to my existing complaint and that NHTSA continue its investigation into this unresolved safety defect.Read more
Incident date: Sep 3, 2026
This update is for ODI #11761839. I am submitting new diagnostic evidence confirming that the ACC/Travel Assist safety defect in my 2025 Volkswagen Jetta continues to occur and existed long before any accident or windshield replacement. On August 18, 2026, a certified ADAS technician performed a ful
... l diagnostic scan and documented U112300 Databus errors and C12B3FD temporary camera view limitation. During the test drive, the technician successfully reproduced the Travel Assist failure (“Travel Assist not available”). The technician also wrote: “Owner is having issues with the ACC intermittingly since pick up. He took it to the dealer, but they were not able to find any faults.” This shows the defect existed from initial delivery and is not accident‑related. The technician also identified NHTSA TSB MC‑11007395‑0001 (48‑23‑01), which may apply to 2025 models and describes potential hardware or software deviation in the steering wheel hands‑on detection system. After windshield replacement and both static and dynamic ADAS calibrations, a second diagnostic scan on September 1, 2026 showed the defect persists. The ACC module still reports U112300 Databus errors. Additional communication faults were found in the instrument cluster (U111000), gateway module (B184C00, U17A000), and electronic central electric module. The front camera also reported an internal malfunction (B200FF0) despite successful calibration. These results demonstrate that the issue is caused by internal electronic/communication failures, not the windshield or calibration. The ACC/Travel Assist system continues to fail during normal and highway driving, creating an ongoing safety risk due to sudden disengagement. I request that this evidence be added to my existing complaint and that NHTSA continue its investigation into this unresolved safety defect.Read more
Incident date: Sep 3, 2026
This update is for ODI #11761839. I am submitting new diagnostic evidence confirming that the ACC/Travel Assist safety defect in my 2025 Volkswagen Jetta continues to occur and existed long before any accident or windshield replacement. On August 18, 2026, a certified ADAS technician performed a ful
... l diagnostic scan and documented U112300 Databus errors and C12B3FD temporary camera view limitation. During the test drive, the technician successfully reproduced the Travel Assist failure (“Travel Assist not available”). The technician also wrote: “Owner is having issues with the ACC intermittingly since pick up. He took it to the dealer, but they were not able to find any faults.” This shows the defect existed from initial delivery and is not accident‑related. The technician also identified NHTSA TSB MC‑11007395‑0001 (48‑23‑01), which may apply to 2025 models and describes potential hardware or software deviation in the steering wheel hands‑on detection system. After windshield replacement and both static and dynamic ADAS calibrations, a second diagnostic scan on September 1, 2026 showed the defect persists. The ACC module still reports U112300 Databus errors. Additional communication faults were found in the instrument cluster (U111000), gateway module (B184C00, U17A000), and electronic central electric module. The front camera also reported an internal malfunction (B200FF0) despite successful calibration. These results demonstrate that the issue is caused by internal electronic/communication failures, not the windshield or calibration. The ACC/Travel Assist system continues to fail during normal and highway driving, creating an ongoing safety risk due to sudden disengagement. I request that this evidence be added to my existing complaint and that NHTSA continue its investigation into this unresolved safety defect.Read more
Incident date: Sep 3, 2026
This submission is an update to my previous NHTSA ODI complaint #11761837. I am adding new documentation provided by the authorized repair facility, including service records, diagnostic notes, and repair details. These documents confirm that the same safety defect continues to occur despite follow
... ing all repair instructions and completing the recommended work. Please attach these materials to my existing complaint and include them in the ongoing review of this unresolved safety issue.Read more
Incident date: Sep 3, 2026
This submission is an update to my previous NHTSA ODI complaint #11761837. I am adding new documentation provided by the authorized repair facility, including service records, diagnostic notes, and repair details. These documents confirm that the same safety defect continues to occur despite follow
... ing all repair instructions and completing the recommended work. Please attach these materials to my existing complaint and include them in the ongoing review of this unresolved safety issue.Read more
Incident date: Sep 3, 2026
This submission is an update to my previous NHTSA ODI complaint #11761837. I am adding new documentation provided by the authorized repair facility, including service records, diagnostic notes, and repair details. These documents confirm that the same safety defect continues to occur despite follow
... ing all repair instructions and completing the recommended work. Please attach these materials to my existing complaint and include them in the ongoing review of this unresolved safety issue.Read more
Incident date: Sep 3, 2026
I am reporting a recurring safety defect involving the Adaptive Cruise Control (ACC) system in my 2025 Volkswagen Jetta. The ACC system fails suddenly and without warning while driving, including during highway operation. This creates an immediate safety hazard, as the vehicle unexpectedly disengage
... s speed control and forces abrupt driver intervention, increasing the risk of collision. The defect first occurred during the first week after I took delivery of the vehicle and has continued for over a year. The issue is completely unrelated to any accident; it existed before the accident, persisted during body shop repairs, and continues even after completing all repairs recommended by the dealership. I followed every diagnostic and repair instruction provided by the authorized Volkswagen dealership, but the defect has never been resolved. The ACC failure occurs intermittently and unpredictably, including during normal highway driving. When the defect occurs, the vehicle displays an ACC error and immediately disables the system, requiring sudden manual control. This behavior represents a serious safety risk, especially at higher speeds or in traffic. I have video and photo evidence documenting the defect occurring during real driving conditions. The dealership and Volkswagen Customer CARE have been unable to diagnose or correct the issue, despite multiple attempts and extensive time spent on repairs. Based on the timeline and repeated failures, this appears to be a manufacturing defect affecting the ACC or related electrical/sensor systems. Requested Action I request that NHTSA investigate this issue as a potential safety defect affecting the 2025 Volkswagen Jetta. The defect is persistent, unrelated to any accident, and has not been resolved despite multiple repair attempts. Given the safety implications, I believe this issue warrants federal review and potential recall consideration.Read more
Incident date: Sep 3, 2026
I am reporting a recurring safety defect involving the Adaptive Cruise Control (ACC) system in my 2025 Volkswagen Jetta. The ACC system fails suddenly and without warning while driving, including during highway operation. This creates an immediate safety hazard, as the vehicle unexpectedly disengage
... s speed control and forces abrupt driver intervention, increasing the risk of collision. The defect first occurred during the first week after I took delivery of the vehicle and has continued for over a year. The issue is completely unrelated to any accident; it existed before the accident, persisted during body shop repairs, and continues even after completing all repairs recommended by the dealership. I followed every diagnostic and repair instruction provided by the authorized Volkswagen dealership, but the defect has never been resolved. The ACC failure occurs intermittently and unpredictably, including during normal highway driving. When the defect occurs, the vehicle displays an ACC error and immediately disables the system, requiring sudden manual control. This behavior represents a serious safety risk, especially at higher speeds or in traffic. I have video and photo evidence documenting the defect occurring during real driving conditions. The dealership and Volkswagen Customer CARE have been unable to diagnose or correct the issue, despite multiple attempts and extensive time spent on repairs. Based on the timeline and repeated failures, this appears to be a manufacturing defect affecting the ACC or related electrical/sensor systems. Requested Action I request that NHTSA investigate this issue as a potential safety defect affecting the 2025 Volkswagen Jetta. The defect is persistent, unrelated to any accident, and has not been resolved despite multiple repair attempts. Given the safety implications, I believe this issue warrants federal review and potential recall consideration.Read more
Incident date: Sep 2, 2026
I am the owner/operator of a 2025 Volkswagen Jetta S and am submitting this complaint regarding recurring optical distortion in the windshield within my normal driving field of view. The vehicle has undergone four windshield replacement attempts for this same condition, yet the distortion remains pr
... esent. The distortion appears as a rippling or “funhouse” effect that can cause objects and straight lines viewed through the windshield to appear distorted while driving. The dealership and Volkswagen have inspected the vehicle on multiple occasions. Although the condition has not been consistently reproduced by every inspector, I continue to experience the distortion during normal driving. Following the most recent replacement, I believe the distortion is more noticeable than before. Volkswagen has been notified of the problem and has assigned corporate case number REF 07697200. The dealership has documented my continuing complaint and Volkswagen Customer Retention is currently involved. I am requesting that NHTSA document this complaint and consider whether recurring optical distortion in the driver’s field of view in this vehicle or windshield application may represent a safety-related defect.Read more
Incident date: Aug 24, 2026
Description of Safety Defect The vehicle has experienced significant optical distortion in the driver’s primary line of sight with three separate replacement windshields. The distortion has included noticeable rippling, warping, and a “funhouse” effect that causes straight objects and the sur
... rounding environment to appear distorted when viewed through portions of the windshield directly in front of the driver. Component or system that failed or malfunctioned The affected component is the windshield/front windshield glass, specifically its optical quality in the driver’s field of view. The vehicle has had three windshield replacements, and visual distortion has been present with each replacement. The current windshield is available for inspection upon request. The vehicle is also available for inspection. The concern is not simply cosmetic variation at the edges of the windshield. The distortion occurs in the driver’s normal viewing area and is noticeable during ordinary driving. How was safety put at risk? The distortion affects the driver’s ability to clearly and accurately perceive objects and road features through the windshield. Straight objects can appear wavy, bent, or distorted, and the image can appear to move or change shape as the vehicle or driver’s head moves. Because the distortion is located directly within the driver’s normal line of sight, it can interfere with accurate visual perception while driving and can be distracting. This creates a potential safety risk because the windshield is the primary viewing surface through which the driver observes traffic, road markings, vehicles, pedestrians, and other hazards. The concern is particularly significant because the distortion is present in the driver’s primary field of view rather than being limited to a peripheral area. Has the problem been reproduced or confirmed? Yes. The optical distortion in the current windshield was personally demonstrated to and confirmed by the dealership service maRead more
Incident date: Jul 17, 2026
Vehicle has a known defect in which a safety module is faulty in it that disables all safety features in the vehicle. Nissan has been very defensive in addressing less, despite the fact of acceptance that it is a known defect that is putting peoples lives at risk
Incident date: Jul 24, 2026
There is currently an ongoing recall for the GR Supra over the starter. I currently drive a 2020 and have had periodic starter malfunctions. This is when I go to start the car it states starter system malfunction then lets me still turn it on after clearing the error message. I have brought this up
... to my dealership and due to the intermittent nature of the issue they said they could not diagnose and that continuity was good so they would not replace it and if they did it would not be covered. I fear that my car is a fire risk based on the recall notices for all the other model years and that when it happens I will be left holding the bag. The date listed below (7/17/2026) is just the last time it happened. I have had it happen close to 20 times or more it feels like.Read more
Incident date: May 1, 2026
Currently, there are 30,564 miles on my vehicle and I am the original owner of the vehicle since early 2021. This is a continuous intermittent problem that can occur at any time when trying to accelerate the vehicle. The vehicle could be moving down the road and you go to accelerate and the RPM's
... drop dramatically, giving you no power. The same thing has happened when trying to accelerate from a stop. The vehicle would start to accelerate and then all of a sudden the RPM's drop, giving you no power. I have had the vehicle to the dealership for this problem and I am being told that they can't do anything about it because they can't duplicate it. If this happened when it was necessary for me to get out of the way of a vehicle, an accident could occur, resulting in sirius injury or death. Also, there were no warning lights or check engine light that came on at any time when the problem presented itself.Read more
Incident date: May 5, 2026
Restraint system malfunction service required light displayed on dashboard while driving. Vehicle was purchased January 10, 2026. Mercedes Benz E350 4 matic sedan. Safety concerns for operator and public.
Incident date: Nov 21, 2025
The contact owns a 2020 Jeep Wrangler. The contact stated while driving at 50 MPH, the vehicle was violently shaking. No warning lights were illuminated. The contact stated that the failure occurred after driving over a bump in the road. The contact stated that the violent shaking felt like a tornad
... o. In addition, the contact stated that the failure was persistent. The vehicle was taken to the dealer where it was diagnosed with a failed steering damper. The contact was informed that the steering damper needed to be replaced. The vehicle ws not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 82,000.Read more
Incident date: Apr 24, 2026
When acceleration hot air blows through dashboard fogging front driver windows. Weather strips in doors are coming apart.
Incident date: Dec 5, 2025
The contact owns a 2026 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact stated that while attempting to restart the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, where it w
... as diagnosed with engine and radiator failure. The contact was informed that the engine and the radiator needed to be replaced. The vehicle was not repaired. The contact was informed that the repair was under warranty, but the parts were unavailable. The contact stated that the failure had occurred three months after purchasing the vehicle. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 3,900.Read more
Incident date: Apr 7, 2026
Was wondering why this vehicle isn't included in the fuel pump recall .There is hesitation, starves for fuel. All the symptoms, per mechanic, saying that is should be included!
Incident date: Apr 8, 2026
April 2 I was driving to an appt got off on access road and as I pulled up behind another vehicle the acceleration was faster than the pressure on the pedal warranted and the emergency stop-braking warning came on. After it was safe to proceed to my destination I proceeded to a parking spot as I tur
... ned to pull in the vehicle rapidly accelerated on its on and jumped the side walk. I attempted to brake but the pedal went to the floor with no braking and the engine was red lining as we crashed. My passenger pushed the engine off button. Front passenger tire was sheered off. No air bag deployment and vehicle likely totalled.Read more
Crash
Incident date: Apr 7, 2026
The issue involves a malfunction of the auto start/stop system in my 2025 Honda Odyssey, where the engine fails to automatically restart after coming to a stop. The vehicle instead requires a manual push‑button start to regain engine function. The vehicle and all related components are available f
... or inspection upon request. This failure created a significant safety risk, as the vehicle became unexpectedly inoperative in active traffic. Losing propulsion at intersections or stop‑and‑go conditions exposes occupants and surrounding drivers to the risk of a rear‑end collision or being stranded in a hazardous location. The problem has not yet been reproduced or confirmed by a dealer or independent service center, but it has occurred during normal operation. The vehicle has not been inspected by the manufacturer, police, insurance representatives, or other third parties regarding this specific failure. There were no warning lamps, messages, or prior symptoms before the failure occurred. The issue first appeared without any advance indication.Read more
Incident date: Apr 7, 2026
The R&R rear subframe is showing premature corrosion that can cause structural failure. This can lead to rear suspension detachment, erratic driving behavior, and severe safety risks. This problem has been confirmed by the Mercedes Benz dealer. This has been inspected by the Mercedes Benz dealership
... . There were no warning lamps, messages or other symptoms of the problem prior me finding out it was failing. I had a multi inspection performed on my car due to another issues and the MB service dept found it during that time. Which means if I had never had the multi inspection done due to another issue I was having with the car, I would not have known.Read more
Incident date: Oct 3, 2025
At 138,000 miles my 2019 Toyota Highlander's transmission failed. I noticed a whining sound when I pushed on the accelerator, so I scheduled a service appointment to have it looked at. The day I brought it into the mechanic it began stalling at stop signs. I was driving my children to school when th
... e vehicle began stalling, fortunately I was able to get it looked at that day. My local mechanic diagnosed it as a failed transmission having to do with something inside the transmission. I called Toyota and they said in order to qualify for support through their service program I needed to have the vehicle diagnosed by at a Toyota dealership. I had the vehicle towed to the dealership, where they too confirmed the transmission had failed due to something inside the transmission, which they diagnosed with a telescope. They quoted me $12K for a new transmission! I had routine maintenance performed throughout the life of the vehicle, primarily at the Toyota Service Center. Just 20 months prior to this happening I had the suggested transmission services completed at the dealership. The only services I had completed outside of the dealership over the last 20 months were regular oil changes and tires. The transmission in my 2019 Highlander is the same failed transmission as the ones in the 2017-2018, which Toyota issued a bulletin on, the same transmission Toyota has received numerous complaints about. The same transmission with hundreds of other customer's have filed incident reports on. The transmission they knew was problematic yet continued to put into new vehicles. I've been a loyal Toyota customer, this is my 5th Toyota. I can't believe that there is nothing Toyota is willing to do to support their customers. I thought Toyota prides itself on being a trusted brand with loyal customers, because they make vehicles that last and take care of them when they don't. I was wrong.Read more
Incident date: Mar 6, 2026
**Timeline Summary – Vehicle Safety Recall Case** **Owner:**XX **Vehicle:** 2022 Nissan Rogue (VIN: [XXX] ) **Dealer:** Pine Belt Nissan of Keyport **Recall:** NHTSA 25V-437 (engine bearing defect) **August 2025:** Owner received recall notice describing a potential engine bearing defect that c
... ould lead to engine damage, sudden power loss, or fire. Nissan indicated remedy was not yet available. **December 2025:** Nissan notified owner that remedy was available. Repair protocol included ECM reprogramming, diagnostic drive cycle, and DTC scan, with engine replacement if faults were detected. **December 3, 2025:** Vehicle serviced at Pine Belt Nissan. ECM reprogrammed (campaign XXX), diagnostic testing completed, and no DTCs found. Vehicle returned to owner. **Mid-January 2026:** Engine suddenly failed during normal driving, resulting in complete loss of power. Vehicle became inoperable and was returned to dealer. **January 16, 2026:** Dealer diagnosed catastrophic engine failure: “engine ran without oil… knocking… needs long block, turbo, and Bank 1 catalytic converter.” Estimated repair cost exceeded $10,000. Owner declined repairs. Oil, filter, and drain plug washer were replaced during this visit. **Current Status:** Vehicle remains inoperable. Failure occurred shortly after recall repair and appears consistent with the defect described in Recall 25V-437. **Key Issue:** Catastrophic engine failure occurred soon after completion of the recall remedy, raising concern that the repair did not adequately identify or prevent the defect. Owner is requesting full repair coverage, including engine replacement and related damages. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)Read more
Incident date: Feb 27, 2026
Windshield wipers won't move and I got caught in the rain on the highway so its definitely unsafe.
Incident date: Dec 5, 2025
my girlfriend had bought a car from a dealership in Pennsylvania and the car is registered in Pennsylvania at a dealer called premier world wide auto sales. when she had bought the car all four of the tires i believe should have failed pa safety inspection and the owner of this shop keeps telling me
... that they pass one hundred percent even though the tires have signs of dry rot all the way around all four tires and would not stop giving me problems and trying to prove me wrong the dot codes show that the tires in the front were 10 years of age and the rear tires at 8 years of age and showing signs of dry rot the tire size all around is 205/55r16 and this is completely unacceptable for a business that has been operating for as long as its been operating because all i can think about is how many other cars has this dealership sold with dry rotting tires nor did they show my girlfriend when she bought the car any of the work that had been done by the shop that had done the inspection prior she was told that everything on this car was great and that there weren't any issues when infact that was not the case i found a leak coming from an engine oil pressure sensor and a cv axle boot torn and flinging grease along with the tires with none of this being disclosed to my girlfriend who bought the car shortly afterRead more
Incident date: Dec 3, 2025
Pulling out of garage, car warned of limited speed and then within about 30 seconds completely shut down-- could not move, operate locks, etc. Car could not be started again and had to be towed away. 12v battery had been drained down to 4v due to failure of ICCU unit. Dealership replaced entire I
... CCU unit and fuse.Read more
Incident date: Dec 5, 2025
My PTU failed while driving 70mph on a 4 lane interstate during a heavy rush hour, I'm 7 months pregnant and this was mortifying for me. I lost all power moving forward and could not accelerate. My RPMS would near red-line. When I pulled on to the shoulder, while trying to not get hit or cause an a
... ccident from 3 lanes over, I put my car in park and shut it off, it sounded like a dying weedwhacker. It started rolling backwards without me noticing and I almost rolled back into the outside lane. I put on the e-brake, had it towed to Firestone where they said it was likely the PTU that failed as I have every gear, except moving forward. When they had my vehicle on the lift they moved the tires in reverse motion and there was no noise, when they moved the tires in forward motion there was a loud knocking coming out of the PTU and the tires wouldn't budge. If in park on a decline, park works. If in park on an incline or flat, it rolls backwards. It can drive in reverse, but no forward movement at all. I got it towed to another shop where they took out&opened the PTU and checked the gears on the shaft inside, one of the gears was COMPLETELY MISSING. Just completely disintegrated. There was NO warning that anything was failing on my car. No check engine lights, no noises. Just loss of acceleration. PTUs are on back order 3-5 months right now because they're a known issue on the 2017-2019 models of Jeeps. My Jeep is a 2020 Trailhawk with the v6 3.2l.Read more
Incident date: Dec 23, 2025
The back passenger air bag in the door exploded and park brake fault.
Incident date: Dec 23, 2025
The back passenger air bag in the door exploded and park brake fault.
Incident date: Oct 3, 2025
Date of Incident: [XXX] Time: [XXX] Location: Mount Pleasant, South Carolina Vehicle: 2024 Jeep Gladiator Rubicon X Mileage at Time of Incident: Approximately 11,000 miles System Involved: Adaptive Cruise Control / Braking System Speed at Time of Incident: 45 MPH in a 45 MPH zone Road & Weather Cond
... itions: Dry, clear weather, good road conditions Description of Incident: While driving at approximately 45 MPH with the adaptive cruise control engaged, the traffic light ahead turned yellow. As I have done many times before in similar conditions, I applied the brakes firmly to slow and stop for the light. However, the vehicle did not slow down as normally expected. As the light turned red and cross traffic began entering the intersection, I pressed the brakes as hard as possible. The vehicle began to slow, and the tires felt like they were “hopping,” but the vehicle never came to a complete stop. Because I was now in the middle of the intersection with a red light and vehicles entering from other directions, I released the brake to avoid a collision. At that point, the vehicle lurched forward, and I realized the cruise control system was still engaged and was actively propelling the vehicle forward. A short time later, the cruise control system finally disengaged on its own. This malfunction nearly caused a serious accident. Under normal operation, pressing the brake pedal firmly at any speed should immediately disengage adaptive cruise control, but this did not occur. Dealer Response: Immediately after the incident, the vehicle was taken to the Mount Pleasant Jeep dealership, SC. The dealership’s technician connected a diagnostic code reader and stated there were no fault codes. They also checked for Technical Service Bulletins (TSBs) and stated none existed for this issue. The technician told me there was nothing further they could do. The dealership did not perform a road test, did not escalate the issue to the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5Read more
Incident date: Oct 3, 2025
Date of Incident: [XXX] Time: [XXX] Location: Mount Pleasant, South Carolina Vehicle: 2024 Jeep Gladiator Rubicon X Mileage at Time of Incident: Approximately 11,000 miles System Involved: Adaptive Cruise Control / Braking System Speed at Time of Incident: 45 MPH in a 45 MPH zone Road & Weather Cond
... itions: Dry, clear weather, good road conditions Description of Incident: While driving at approximately 45 MPH with the adaptive cruise control engaged, the traffic light ahead turned yellow. As I have done many times before in similar conditions, I applied the brakes firmly to slow and stop for the light. However, the vehicle did not slow down as normally expected. As the light turned red and cross traffic began entering the intersection, I pressed the brakes as hard as possible. The vehicle began to slow, and the tires felt like they were “hopping,” but the vehicle never came to a complete stop. Because I was now in the middle of the intersection with a red light and vehicles entering from other directions, I released the brake to avoid a collision. At that point, the vehicle lurched forward, and I realized the cruise control system was still engaged and was actively propelling the vehicle forward. A short time later, the cruise control system finally disengaged on its own. This malfunction nearly caused a serious accident. Under normal operation, pressing the brake pedal firmly at any speed should immediately disengage adaptive cruise control, but this did not occur. Dealer Response: Immediately after the incident, the vehicle was taken to the Mount Pleasant Jeep dealership, SC. The dealership’s technician connected a diagnostic code reader and stated there were no fault codes. They also checked for Technical Service Bulletins (TSBs) and stated none existed for this issue. The technician told me there was nothing further they could do. The dealership did not perform a road test, did not escalate the issue to the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5Read more
Incident date: Oct 3, 2025
Date of Incident: [XXX] Time: [XXX] Location: Mount Pleasant, South Carolina Vehicle: 2024 Jeep Gladiator Rubicon X Mileage at Time of Incident: Approximately 11,000 miles System Involved: Adaptive Cruise Control / Braking System Speed at Time of Incident: 45 MPH in a 45 MPH zone Road & Weather Cond
... itions: Dry, clear weather, good road conditions Description of Incident: While driving at approximately 45 MPH with the adaptive cruise control engaged, the traffic light ahead turned yellow. As I have done many times before in similar conditions, I applied the brakes firmly to slow and stop for the light. However, the vehicle did not slow down as normally expected. As the light turned red and cross traffic began entering the intersection, I pressed the brakes as hard as possible. The vehicle began to slow, and the tires felt like they were “hopping,” but the vehicle never came to a complete stop. Because I was now in the middle of the intersection with a red light and vehicles entering from other directions, I released the brake to avoid a collision. At that point, the vehicle lurched forward, and I realized the cruise control system was still engaged and was actively propelling the vehicle forward. A short time later, the cruise control system finally disengaged on its own. This malfunction nearly caused a serious accident. Under normal operation, pressing the brake pedal firmly at any speed should immediately disengage adaptive cruise control, but this did not occur. Dealer Response: Immediately after the incident, the vehicle was taken to the Mount Pleasant Jeep dealership, SC. The dealership’s technician connected a diagnostic code reader and stated there were no fault codes. They also checked for Technical Service Bulletins (TSBs) and stated none existed for this issue. The technician told me there was nothing further they could do. The dealership did not perform a road test, did not escalate the issue to the manufacturer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 5Read more
Incident date: Aug 1, 2025
Shorted Coolant Bypass Valve, only 14500 miles on my 2020 Rav4, Class action Suit and dealerships want you to pay $800-$1000 to fix problem with a leaky defective plastic poorly designed valve that eventually leaks into the electrical connectors and shorts circuits the valve. There is no recall for
... this fix and Toyota won't honor the repair. This is a common issue and Toyota Turns a Blind Eye. Error Message: Engine Maintenace Required Call Toyota Dealership. I Did and they give me a song and Dance stating there is no recall for this issue. If i run the heater in the car the message for a few a minutes, then shut off vehicle maintenance warning will reset, once I turn on the AC it will come back on. So, I guess I have to keep the heater on all summer.Read more
Incident date: Jul 25, 2025
The contact owns a 2019 Ford Transit. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the catalytic converter had failed and needed to be replaced. The vehicle was not repaired. The
... contact related the failure to an unknown recall. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 135,000.Read more
Incident date: Jul 25, 2025
As I was driving my 2025 Traverse Z71, at 2180 miles, different lights popped up on the dashboard. I was backing out of my garage when it happened. Lights were ABS, BRAKE, Electronic Stability Control, and pre-collision warning light. Also notifications for Service Brake Assist and Service ESC also
... came on. The dealer had me drive it to their shop 25 miles away. After inspection, the Chevrolet service department said it was unsafe to drive my Traverse. The part they needed to replace was the Master Cylinder/Brake System Control Module. Unfortunately the part was on backorder and they did not have a loaner I could borrow. I turned in my vehicle Wednesday, June 25, 2025. I got my Traverse back Thursday, July 24, 2025. It was very close to 30 days and I would have followed guidelines for lemon law in state of WI. When I picked up the vehicle, there were several other Traverses waiting on the same part. As of now July, 30th, vehicle is in working order.Read more
Incident date: Jul 8, 2025
While traveling at highway speed a rod knock suddenly developed inside the engine. Engine lost power which could have led to crash or injury. Had vehicle towed to the nearest Honda dealer (Fox Honda in Grand Rapids, MI) and they reported broken pieces internal to the engine coming out when drainin
... g the oil. There is an existing Honda service bulletin 24-001 that covers this issue on some 2016 Pilots but we were told by the dealer that our VIN does not fall within the range. I have seen reports online of other owners of 2016 Pilots being affected by this and being told the same thing.Read more
Incident date: Jun 28, 2025
BELOW IS THE LETTER I SENT TO STELLANTIS. I am writing to file an urgent and formal complaint regarding ongoing, severe safety and functionality issues with my Jeep 4xe , leased through Stellantis Financial. These issues have not only rendered the vehicle unreliable, but they have also endangered
... my life, the lives of my children, and the public-particularly as I work in an elementary school setting where safety is paramount. Most alarmingly, my Jeep 4xe recently reversed on its own at an accelerated speed without input, and would not stop until I prompted the brakes repeatedly. Had a child or pedestrian been behind the vehicle, the incident could've resulted in severe injury or death. As a parent and educator, this experience was traumatizing and has left me fearful of operating the vehicle in any public or residential space. Additionally, my vehicle frequently enters "turtle mode" (reduced power mode) without warning, significantly increasing my risk of being rear- ended in traffic. This unpredictability is unacceptable for any vehicle-especially one marked as a safe, family-friendly hybrid. These critical safety failures began shortly after the recall involving the vehicle's battery. Since then I've experienced: *Multiple simultaneous sensor malfunctions *Reduced driving speeds and performance *Inability to charge the vehicle on a professionally installed Level 2 charger *Recurring shop visits without permanent resolution While earlier issues were inconvenient, they pale in comparison to the dangerous and erratic behavior of the vehicle now. Despite repeated attempts by service technicians to address these problems, each "fix" is followed by a new or recurring issue. This pattern shows that the vehicle is fundamentally flawed and no longer safe to operate.Read more
Incident date: Feb 21, 2025
Inappropriately activates forward emergency braking without a vehicle ahead or obstruction ahead. Inappropriately activates reverse emergency braking without a vehicle or obstruction behind. Inappropriately activating forward collision alert without vehicle or obstruction ahead. Gauge cluster displa
... y goes black while vehicle is in motion. Hypersensitivity of the left blind spot monitor. Activates without a vehicle or obstruction within the blind spot area. Causes distracting strobing during dark hours. Dealership claims to be unable to reproduce any of these issues. Claims there is no software update available to address these specific concerns nor is there a software update available in general for the vehicle. The unexpected emergency braking has left me stuck in the middle of a normally busy intersection as well as blocking another two lane road when my gauge cluster also turned off with a emergency braking incident and I could not change gears and did not know the parking brake engaged as well due to the display being off as well.Read more
Incident date: Feb 20, 2025
The Chevy Captiva I have has been in multiple shops and NOBODY knows why it randomly has electrical problems and all the locks go on and off while driving and the RPM speeds up and slows down all by itself. The engine and transmission has been replaced among other things in the vehicle. This is a ha
... zard to myself and anybody on the road. It has been to multiple mechanics in my city and not one person can figure out why the car does this. The engine misfires while driving and I’ve almost been in multiple wrecks because the car genuinely has a mind of its own! How many more times does this need to happen before a serious accident. This vehicle needs to be recalled before a serious accident happens at only the fault of a vehicle that should have been recalled years ago!Read more
NHTSA Safety Investigations, VOLKSWAGEN JETTA
Investigations opened by NHTSA into potential safety defects. These are separate from recalls and may or may not result in a recall.
EA, Closed
, Model Year: 2002
DRIVER SIDE FRONT SEAT OVERHEATS
THIS INVESTIGATION CONCERNS THE ELECTRIC SEAT HEATER INSTALLED IN SOME MY 2002-2003 VOLKSWAGEN (VW) JETTA VEHICLES.CONSUMERS ALLEGE THAT THE SEAT HEATER MAY OVERHEAT, RESULTING IN BURN DAMAGE TO THE SEAT COVER AND TO THE DRIVER'S CLOTHING AND/OR SKIN.THIS EA ADDRESSES WHETHER SUCH FAILURES MAY POSE
... A RISK TO MOTOR VEHICLE SAFETY.ODI CONCLUDES THAT THE DRIVER-SIDE SEAT HEATER MAY FAIL OR MALFUNCTION DUE TO NORMAL VEHICLE USE, (I.E., DRIVER INGRESS AND EGRESS FROM THE VEHICLE).THE INVESTIGATION DISCLOSED THAT SUCH FAILURES DO NOT POSE A SIGNIFICANT RISK OF INJURY OR FIRE.ODI BELIEVES THAT FURTHER INVESTIGATION WOULD NOT LIKELY IDENTIFY A SAFETY-RELATED DEFECT TREND.THEREFORE, THIS EA HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.THE ATTACHED SUMMARY REPORT PROVIDES FURTHER DETAIL CONCERNING THIS EA.Read more
RQ, Closed
, Model Year: 1999
BRAKE LIGHT SWITCH
THE NUMBER OF DUPLICATES BETWEEN ODI AND MANUFACTURER FAILURE REPORTS CANNOT BE DETERMINED DUE TO MISSING AND OR INACCURATE INFORMATION.THE INJURY NOTED ABOVE WAS MINOR.ON FEBRUARY 26, 2004, VOLKSWAGEN OF AMERICA, INC. (VW) SUBMITTED A DEFECT NOTIFICATION (PER 49CFR573) TO THE NATIONAL HIGHWAY TRAFF
... IC SAFETY ADMINISTRATION (NHTSA) ADVISING THAT CERTAIN MODEL YEAR (MY) 1999 - 2002 VOLKSWAGEN JETTA VEHICLES MANUFACUTURED WITH THE SAME BRAKE LIGHT SWITCH AS RECALLED UNDER 03V-265 (MY 1998-2002 NEW BEETLE) ARE AFFECTED BY A SAFETY DEFECT.SPECIFICALLY, IF THE BRAKE LIGHT SWITCH MALFUNCTIONS, THE BRAKE LIGHTS COULD FAIL TO ILLUMINATE WHEN THE BRAKES ARE APPLIED, OR COULD STAY ILLUMINATED CONTINUALLY EVEN WHEN THE BRAKES ARE NOT APPLIED.EITHER CONDITION RESULTS IN THE INABILITY OF THE BRAKE LIGHTS TO NOTIFY OTHER MOTORISTS OF VEHICLE BRAKING, THUS INCREASING THE RISK OF A REAR END COLLISION AND OCCUPANT INJURY.ACCORDINGLY, VOLKSWAGEN IS RECALLING JETTA VEHICLES MANUFACTURED FROM MAY 1998 TO NOVEMBER 2001 TO INSPECT AND REPLACE FREE OF CHARGE ANY AFFECTED BRAKE LIGHT SWITCHES.THE RECALL PROGRAM, VW CODE WX, WILL COMMENCE IN APRIL 2004.Read more
PE, Closed
, Model Year: 2002
DRIVER SEAT OVERHEATS/BURNS
THE SUBJECT VEHICLES ARE EQUIPPED WITH OPTIONAL ELECTRICALLY HEATED DRIVER AND FRONT PASSENGER SEATS.INFORMATION RECEIVED DURING PE03-052 DISCLOSED A SIGNIFICANT NUMBER OF INCIDENTS OF MALFUNCTIONING/OVERHEATING OF THE DRIVER SEAT HEATER IN THE SUBJECT VEHICLES.ADDITIONAL INCIDENTS MAY OCCUR DURING
... THE FINAL MONTHS OF THE WINTER SEASON.THIS MATTER IS ALSO CURRENTLY BEING INVESTIGATED BY TRANSPORT CANADA.THIS PE HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA04-010)IN ORDER TO FULLY INVESTIGATE THESE OCCURRENCES AND THEIR SAFETY IMPLICATIONS.Read more
EA, Closed
, Model Year: 1993
FUEL TANK PUNCTURE
EA, Closed
, Model Year: 1996
LIGHT AND /WINDSHIELD WIPERS
There is no summary currently available
PE, Closed
, Model Year: 1996
LIGHTS AND/OR WINDSHIELD WIPER OBSCURED
There is no summary currently available
PE, Closed
, Model Year: 1999
PASSENGER COMPARTMENT FIRE
IN ITS LETTER DATED FEBRUARY 4, 1999, VOLKSWAGEN STATED THAT IT WILL RECALL APPROXIMATELY 23,600 REDESIGNED 1999 JETTA AND GOLF 4-DOOR VEHICLES, OF WHICH APPROXIMATELY 11,000 HAVE BEEN SOLD TO CUSTOMERS, TO CORRECT A DEFECT THATMAY CAUSE A FIRE IN THE PASSENGEER COMPARTMENT AFTER A VEHICLE COLLISION
... .A SOUND INSULATION MATERIAL ATTACHED TO THE INSIDE OF THE B-PILLAR TRIM PANEL COULD HAVE BEEN IMPROPERLY INSTALLED.IN THE EVENT OF A COLLISION SEVERE ENOUGH TO ACTIVATE THE SEAT BELT PRETENSIONER, THE HOT EXHAUST GAS FROM THE PRETENSIONER COULD IGNITE THE INSULATION MATERIAL IF IT IS TOO CLOSE TO THE PRETENSIONER.VOLKSWAGEN DEALERS WILL REMOVE THE INSULATION MATERIAL FROM THE B-PILLARS.Read more
PE, Closed
, Model Year: 1991
REAR WHEEL SEPARATION
There is no summary currently available
DP, Closed
, Model Year: 1987
DEFECTIVE HEATER CORES
DEFECTIVE HEATER CORES
PE, Closed
, Model Year: 1985
HEATER CORE FAILURE
There is no summary currently available
PE, Closed
, Model Year: 1990
UNSTABLE HIGH ENGINE IDLE
There is no summary currently available
PE, Closed
, Model Year: 1985
ENGINE MOUNT FAILURE
There is no summary currently available