2019 VOLKSWAGEN JETTA Recalls, Complaints & Safety

It will not take fuel. I try very slowly to put fuel in it and it keeps shutting off at the pump. I took it to the VW Dealership and they said it was a stuck valve in the tank. That I would need a new gas tank and wanted to charge me $2000 to fix it. I took it to another place and they said it was a venting problem. They put a camera down in the tank and pushed the stick valve open and it wasn’t stuck as much as it had pressure built up in the tank from not getting holding the valve shut. I’m not sure what to do. I don’t know if it’s a stuck valve or a venting problem.

While driving, the vehicle suddenly shut off without warning. The engine lost power and multiple dashboard warning lights illuminated. The vehicle then displayed a malfunction related to the transmission, with the park (“P”) indicator blinking, and the vehicle would not shift out of park. The failure appears to be related to an electrical or ignition system issue, possibly the ignition switch. This created a significant safety risk as the vehicle lost power while in motion, increasing the risk of a crash. Prior to the failure, the only warning observed was a check engine light. No other warning messages were present before the incident. The problem has been confirmed by an independent mechanic/contractor. The failed component is available for inspection upon request. This issue appears consistent with known ignition switch/electrical failures reported in similar vehicles

The vehicle is sluggish while driving as if trying to pick up speed as if it is not shifting into the next gear. The other day while making a hard left turn, the vehicle stalled and when picking up speed continued to stall and struggled to gain power. When looking under the hood when it was safe to stop, there was smoke. Thank you.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 30 MPH, there was a loud explosion, and the sunroof exploded. There was no impact that would have caused the sunroof to shatter. The contact sustained ear injuries, and medical attention was needed. The vehicle was pulled over to the side of the road, and the vehicle was inspected. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 220,000.

1 injured

I was driving when I heard a loud "bang" over my head. I was terrified and swerved because I was startled. This put me at risk of hitting a vehicle in the lane next to me and injuring myself or others. There were no warning lights or anything to indicate what happened and no cars within 100 feet of me in the front. When I got to my destination I looked to find any visible damage to my car but nothing seemed to stick out at first. Eventually I saw spidering of the glass panel between my factory windshield and sunroof without any point of impact. I took my vehicle to the dealer and they inspected it and tried to gaslight me that it was from impact. There is no impact point. There is separation/lifting of the panel at the seems. I was told they would not replace it since their corporate stated that the claim was "denied since it was due to impact" based off of some dealer photos that were submitted for their review. When I spoke to the service person on the phone he indicated he had heard of this happening before but when I was in person the manager tried to gaslight me that it was due to impact and not spontaneous even though there are tons of documented cases of this happening.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 50 MPH, there was an abnormally loud sound coming from the vehicle. Upon further inspection, the sunroof glass panel had shattered. No warning light was illuminated. The vehicle was taken to a local dealer; however, the failure was not identified, and the vehicle was left for further investigation. The manufacturer was made aware of the failure. The failure mileage was approximately 76,888.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 20 MPH, the accelerator pedal was depressed, and the vehicle lost automotive power intermittently, and the vehicle shuddered abnormally. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,000.

VIN: [XXX] Previous Report: XXX.. This a report of a continuing problem with my vehicle. The engine randomly shuts down endangering both myself and my passengers who are often my [XXX] and [XXX] grandchildren . No warning lamps. the car both stumbles and stops while driving and at stop signs and traffic lights. I repeatedly have taken it to my dealer (Elgin IL VW) they have been unable to determine the fault and fix it. This has been going on since June 2026 and progressively worsened. The most recent incident was on the afternoon of 19 June 2026. The “fixes’ so far have included bith replacing the fuel taknk fuel pump and today a part of the fuel feed system. It’s still at the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving approximately 20 MPH, the accelerator pedal was depressed, and the vehicle lost automotive power intermittently, and the vehicle shuddered abnormally. No warning lights were illuminated. The vehicle was taken to a dealer to be diagnosed; however, the dealer stated that the cause of the failure was unknown. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 141,000.

Powered sunroof exploded while driving. Contacted Volkswagen and explained the issue to no avail. Also contacted local glass repair business that said they have replaced 3 sunroofs on the same vehicle for the same issue

When engaging the gas pedal, it broke off during travel, requiring a need to pull over. Gas pedal is entirely plastic and contains no metal parts.

While I was driving on the highway, the EPC light came on and the car began to lose power. It went into "limp" mode and lost all oil. I had it diagnosed at VW Carlock North Nashville. They told me the "exhaust camshaft cover bolts backed themselves out causing oil to get into timing belt and make belt swell causing it to lose tension and sheer timing belt, must replace timing belt, timing belt tensioner, timing belt idle pulley, exhaust camshaft cover bolts." This is barely out of warranty and the car has 46,000 miles. Why would the camshaft cover bolts simply come out? This is extremely dangerous, and the cost to repair it will exceed $3000. I am beyond frustrated.

Miles on car 79,000 December 1, 2025 Car started to slow down while driving on bay bridge, San Francisco speed went suddenly from 55 miles an hour to 30 miles and hour Lights went off EPC and RPM maximum was showing on dashboard. Car suddenly started running at 25 to 35 miles an hour while driving on the highway. I was at risk of getting hit by another vehicle since everyone else was driving at 55 and 65 miles an hour on the highway. I was Unable to drive to the mechanic or dealer and requested a towing company to take it to the dealer Important facts to add Transmission was replaced with only 50 thousand miles (2 years after bought from the dealer) On Feb 2025 Car was making noises and showing EPC light and RPM maximum. Car taken to dealer and dealer said that EVAP line was lose and fell from designated connection. Per dealer findings The Engine needs to be replaced at 79,000 miles The car was bought in December 2021 with 22,678 miles. In my opinion the car was sold defective and required two major repairs with less than 79,000 miles

On the dashboard there’s an message saying “Error: Steering Lock” and it won’t let me turn on the car.

The panoramic sunroof randomly shattered while driving. Nothing hit it, and it wasnt opened or cracked.

Initial call out for oil change and investigation of oil consumption and knocking from engine. Upon examination in person the timing cover was found to be heavily leaking and had pools of oil around the valleys that surround it. further examination if taking the cover off revealed metal shavings and debris caked all around the interior of the cover and deep inside the engine and oil in areas where there should not be. Even further investigations revealed that one of the bolts on the cam gear was missing and after researching it was found that this is a common issue/failure found on many of the 1.4tsi engines but is not widespread enough to form a recall as of yet. Many reports state very similar issues of the cam gear/phaser bolts becoming loose and falling down into the engine causing catastrophic failure and metal shavings/debris/fragments inside the engine. I paid nearly 18k$ just to drive the car about 10k miles and still owe 6300$ on the vehicle. This has completely turned my life upside down. Now I have no job, no way to take car of my elderly mom and barely able to take care of myself now that my engine has almost completed failed, if continued to drive the way it is, it may catch fire/explode. Im going to have a professional try to fix this issue but its going to cost more than I have. VWOA refused to help in any way since the vehicle is out of warranty. Vehicle is at 62388 in miles. I noticed the engine knocking while in a McDonald's drive thru i was about 800 miles until oil change was needed. So I took it home to check oil and it was extremely low.

Exhaust camshaft actuator oil cap bolts loosen and fall out and could cause engine failure. Volkswagen has issued a service bulletin for this problem but not a recall.

There is a recall for certain VW models because the key may be removed when the vehicle is not in Park position. There is an issue with the micro switch mechanism, resulting in an error code. There is a wide recall for many models, except the 2019 Jetta. My dealer confirmed this is the SAME issue as the recall, but my car is not listed under it. The recall should be expanded for other models. Compliance Recall 37L5 – Shift Lever Micro Switch What vehicles are included in Compliance Recall 37L5? Certain 2015-2018 model year Volkswagen Golf and Golf SportWagen vehicles. What is the concern for Compliance Recall 37L5? Over time, a build-up of silicate on the shift lever micro switch contacts can make it possible to remove the key from the ignition switch without the shift lever being in the "P" Park position. This makes the vehicle noncompliant with 49 CFR 571.114 Standard No. 114 Theft protection and rollaway prevention. If the ignition key is removed without the shift lever being in the "P" Park position, there is a risk that the vehicle may roll away, resulting in a crash that could injure people and damage property. What is the repair for Compliance Recall 37L5? When parts become available, dealers will install an additional switch and circuit board.The recall repair will be FREE.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while the vehicle was parked and being refueled, fuel was pouring out onto the ground. No warning lights were illuminated. The vehicle was taken to the dealer where it was diagnosed with fuel tank failure. The contact was informed that the fuel tank, charcoal canister, and the EVAP purge valve needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall however, the VIN was not under recall. The failure mileage was approximately 85,000. The VIN was unavailable.

MY Jetta is only 6 years old and has only 27,350 mileage when this issue happened. Low oil light came and took it to a Local Shop where they put it on a lift and saw oil all over the bottom of the car. The technician told me this car is not safe and you need to have it towed to VW and see what is happening. I had it towed to VW where I purchased the car. The technician removed the upper timing cover and found camshaft sprocket bolts backed out 1 and another one ready to come out, causing oil to leak out all over. When I asked the service manager what caused this, he had no answer. I also asked him have you ever seen this in any of the Jetta. He said he never seen this. I told the service manager that what happened to my car was a safety issue, due to a defect and workmanship from the manufacture or whoever assembled this camshaft. Their is research on it regarding the camshaft . This particular part has to be assembled correctly while assembling these bolts into the camshaft. If did not bring in my car to find out why I was leaking oil and my oil light was working. I could of had a serious problem harming myself and any passengers in my car, due to losing control of my car. My cost for the repair was $2,407.99 and no one would give me any compensation on my repair.

Subject: Request for Recall Consideration – Ignition Switch Failure in Volkswagen Jetta I am writing to formally report a serious safety issue I experienced with my vehicle and to request that it be considered for inclusion in the existing recall related to ignition switch failures. On [XXX] while driving my Volkswagen Jetta, the vehicle suddenly experienced an ignition switch failure. This caused the engine to shut down abruptly, along with the loss of all dashboard power and controls, while the vehicle was in motion. An error message clearly indicated "Ignition Switch Failed." I immediately contacted Camelback Volkswagen and reported the incident. I was advised to bring the vehicle in for inspection. I brought the car to the dealership on September 8, 2025, and after inspection, they confirmed that the ignition switch was malfunctioning. The faulty part was subsequently replaced, and I paid for the repair out of pocket. During my visit, I mentioned the known recall for ignition switch failures affecting the same model vehicles. However, I was informed that my Vehicle Identification Number (VIN) is not currently included in the recall. Despite this, the issue I experienced matches the recall description both in nature and severity. Given the serious safety implications of an ignition switch failure while the vehicle is in motion, I respectfully request the following: Re-evaluate the recall scope to include vehicles like mine. Investigate whether other vehicles with the same ignition switch part number or serial are affected. Consider reimbursing the amount paid toward the repair charges, as this issue aligns with an existing known recall. I believe this is a legitimate safety concern that warrants immediate attention and formal investigation. Thank you for your time and consideration. I have attached the service report along with the paid receipt for your review and records. Sincerely, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Crack started in lower right of windshield out of nowhere and spread across most of windshield

I went to leave my workplace and got into my car with a message of “Only Exit Vehicle in a P Position. Please Service Vehicle”. I turned off my vehicle and restarted it and the message went away The next morning I got in my vehicle and the same message came back. Leaving my workplace it shut itself off again I found that this year and model has been affected by a recall for that same issue before, but my VIN was not included in that recall order

Started car in the morning to go to work and 20 minutes later heard loud clunking coming from engine bay. Pulled over and got towed. Upper timing cover was removed and found that screws from camshaft phasers had backed out causing issue. Issue was confirmed at German car shop. No prior problems. Mentioned at last service visit that a rattling was coming from the engine bay. Was told that it was normal. Googled issue and found multiple people complaining of same issue. Car has not ever had work done in that area. Seems like a failure of quality control in the factory.

engine stalling and cutting off while driving. unsafe while in heavy traffic.

My car began flashing a bunch of warning lights, including the passenger air bag and the blind spot warning and locks working on the inside. I took my car to the dealer and had them diagnose it. Turns out it needs to parts that are connected; one part they have, another they have tried to order from corporate. This part has been on back order for 8 months.

I was driving my car on a 100 degree day and and after about a block, a warning popped up on the little screen behind the steering wheel that said "Ignition switch off, safely stop the vehicle". I feel like the engine may have shut off, but I'm not sure as I just rolled to the side of the road and turned off my car as fast as a could. I waited a few minutes and turned it on, drove about a block, and it said, "Starter system faulty, please service vehicle". I once again turned it off, waited a few minutes. I googled on my phone instances of this and people saying they were still able to drive that car, so I turned it back on and started to drive it the two blocks back to my house, the "Starter system faulty" message popped up again and suddenly all of the electrical in the car shut off (the engine was still running). My radio, speedometer, everything was just off. I made it home, got on my computer and found an article about a recall that match my car's make, model, year, and key rather than button ignition. It described my exact experience. I looked up my car to see if it had a recall and it didn't. I called the dealership and they were no help, so I called the Volkswagen of America customer care line. They told me my VIN didn't qualify "probably" because it wasn't within the "manufacturing dates". I'm having a hard time understanding that since everything else lines up. Additionally, I just purchased this vehicle used from a VW dealership less than two months ago. The dealer plates are still on the car. According to them, the car was in great condition...

When outside temperatures get too hot, the electronics on my car completely shut off. I turn the key and within 1 minute, the electronics shut off and the display reads a message stating "Starter system faulty. Please service vehicle". This is a hazard, as the brake lights shut off as well. This only happens when outside temperatures are hot. Furthermore, my car matches the year, model and even the specific ignition style as a current recall. However, the recall is VIN specific and my VIN is somehow not part of the recall.

Faulty started. Per your website, Volkswagen issued a recall for certain 2019 and 2020 Jetta models with traditional ignition keys(not push-button start) due to a faulty ignition switch that can cause the electrical system to shut down and the engine to stall, increasing crash risk. This recall, identified as Recall 23V-604 by NHTSA. My vehicle needs to be included in this recall.

The contact owns a 2019 Volkswagen Jetta. The contact stated while driving at an undisclosed speed in extremely hot weather, the message "Starter System Fault - Please Service Vehicle" and another message “Pull Over and Exit Vehicle” were displayed. The contact was able to continue driving to the residence nearby; however, the electrical system became inoperable. The failure recurred and progressively became worse. While attempting to make a turn from a complete stop, the vehicle stalled and failed to restart within two minutes. The message "Starter System Fault - Please Service Vehicle" was displayed. The weather was hot and the contact's [XXX] son was also occupying the vehicle at the time of the failure. The contact stated that the A/C was inoperable, and the doors were locked. The failure was a recurring failure while the weather was extremely hot. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

When switching the gear in reverse. The car's reverse transmission locks then all of the sudden makes big thump sound and sudden rush of torque/power burst while reversing. It nearly hit a pedestrian if I wasn't careful

My 2019 Volkswagen Jetta cannot be refueled — gas nozzle clicks off instantly or overflows. The check engine light came on, and VW Corporate confirmed code P00FE, indicating a failure of the EVAP system vent valve. This is a sealed emissions component integrated with the fuel tank. Dealership initially claimed there were “no codes,” but a video shows their technician confirming the EVAP code, disconnecting the EVAP system, and concluding the tank must be replaced. However, since the valve is a powered solenoid, unplugging the system wouldn't allow it to open — this invalidates their test and diagnosis. VW has denied warranty coverage even though the issue clearly falls under the 8-year/80,000-mile federal emissions warranty as defined by the EPA and VW’s own documentation. I also discovered they misrepresented an active recall (#28H7) and falsely told me I had none. VW Customer Care told me about the recall and informed the dealership. VW Customer Care informed me 7/9/25 that the recall had been repaired. Carfax yesterday and your system today show that it still has not been repaired. This is a safety hazard. I cannot refuel reliably, and the dealership is denying coverage while refusing to provide written documentation or a breakdown of findings. My car is disabled and stranded at the dealership since July 24, 2025 and they will barely communicate.

1. The car started making a rattle noise from inside the engine. Immediately stopped the car and contacted a mechanic , discovered that the bolts holding the cam shafts became loose and were hitting the timing belt cover. Upon further research, the dealer wasn't aware of said problem, however there are numerous VW customers experiencing the same problem. 2. EVAP CODE. EXPERIENCING STRONG GASOLINE SMELL INSIDE CARS, AND CAR HAS THE CHECK ENGINE LIGHT ON. dealer is aware of the problem, they said is the EVAP canister purge valve defective, there's no safety recall on the problem. Car has 95,000 miles.

My 2019 Volkswagen Jetta cannot be refueled — gas nozzle clicks off instantly or overflows. The check engine light came on, and VW Corporate confirmed code P00FE, indicating a failure of the EVAP system vent valve. This is a sealed emissions component integrated with the fuel tank. Dealership initially claimed there were “no codes,” but a video shows their technician confirming the EVAP code, disconnecting the EVAP system, and concluding the tank must be replaced. However, since the valve is a powered solenoid, unplugging the system wouldn't allow it to open — this invalidates their test and diagnosis. VW has denied warranty coverage even though the issue clearly falls under the 8-year/80,000-mile federal emissions warranty as defined by the EPA and VW’s own documentation. I also discovered they misrepresented an active recall (#28H7) and falsely told me I had none. VW Customer Care told me about the recall and informed the dealership. VW Customer Care informed me 7/9/25 that the recall had been repaired. Carfax yesterday and your system today show that it still has not been repaired. This is a safety hazard. I cannot refuel reliably, and the dealership is denying coverage while refusing to provide written documentation or a breakdown of findings. My car is disabled and stranded at the dealership since July 24, 2025 and they will barely communicate.

Car shuts off after a few miles in the middle of the road. I live in Arizona. Mechanic stated the ignition switch is failing. Warning sign pops up- “starter system faulty please shut down vehicle” - electronics die immediately.

I was driving my car when all of a sudden a message came up my dashboard saying “starter system faulty please service vehicle followed by ignition switch off safely stop vehicle “message . My screen , AC and everything turned black and had to merge to the curb and a car almost hit me. This has happened more than three times and it is not okay. There is currently a recall on the 2019 jettas with this specific problem but my VIN doesn’t fall in that even though it’s giving me the same exact problem. My safety is in danger and my car is showing exactly the same problem and message as the recall going on so it needs to be recalled so Volkswagen can fix the issue that is going on with my car.

Open recall under NHTSA Campaign ID 23V604000. When the interior of the car is too hot the ignition switch will fail causing the electrical system to shut down. My vehicle does not fall in the recall manufacturer range but it has the exact same issues.

The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with the starter failure message displayed. The vehicle was able to be restarted; however, the failure recurred. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

2 bolts came lose in engine, need timing belt replaced, caused oil leak and other problems yet to be identified. Volkswagen admitted that should never happen but will not take responsibility