2022 RAM PROMASTER Recalls, Complaints & Safety

The contact called for the owner of a 2022 Ram Promaster 3500. The vehicle was taken to be serviced due to a power steering failure. While operating the vehicle, the owner experienced a power steering failure, and the steering wheel was difficult to turn to the left or the right. The messages "Service Power Steering", "Service Hill Assist", "Service Collision Warning", "Blind Spot Alert Unavailable", and “Service ESC" were displayed. The contact diagnosed the vehicle and determined that water was inside the main steering connector, causing the power steering failure. The owner was informed that the steering rack needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were not contacted. The contact was informed of NHTSA Action Number: PE26002 (STEERING, ELECTRICAL SYSTEM). The contact stated that the vehicle had experienced the failure listed in the investigation. The failure mileage was 68,974.

The contact owns a 2022 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V720000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

This recall is supposed to be lifted as this is an RV. Please lift this recall

My vehicle is subject to Safety Recall 67C for an engine-compartment fire risk involving the cooling fan module and inadequate fuse protection. I contacted an authorized Ram dealership and Stellantis corporate. Both confirmed that the recall is open and that no repair remedy is currently available. Stellantis has confirmed in writing (Case #95056397) that there is no interim safety solution available for affected owners while this recall remains unresolved. This vehicle is my primary residence. Stellantis has offered rental reimbursement, but this does not provide a safe or realistic interim solution for a vehicle that functions as both transportation and housing. The manufacturer has acknowledged a fire risk but has provided no interim safety guidance or accommodation for owners who cannot reasonably stop using the vehicle while awaiting a remedy. I am reporting this as a safety concern due to the lack of a remedy and the absence of interim safety guidance for affected owners. Stellantis has issued a stop-sale on affected vehicles, confirming the seriousness of the defect, while existing owners remain without a viable safety alternative.

Less than a half mile into my work day the van started flashing all warning lights ( Hill assist, power steering, service engine, abs ETC.) I was on a busy road and was attempting to pull off to safety But the van turned off. Was able to jump it after 2 attempts and get it to the dealer 1 mile away, without any other lights coming back on aside from CEL. Dealer informed me I have 2 Corroded wiring harnesses, bad rack & Pinion and alternator is at 7%.... From what I've heard, this is a problem that could have been prevented by the manufacturers.. I also had a Transmission replacement at 30k miles and full Engine replacement at 55k miles. Currently at 80k Miles... This is Unacceptable for a Commercial fleet vehicle.

Power Steering Failed

My vehicle started to have an extremely aggressive shaking steering wheel when trying to turn into a parking lot leaving me stuck in the road for 10minutes not being able to turn without it jerking aggressively. Turns out its a common issue and caused by faulty plugs under vehicle going to the power steering motor that let water in and corrode the plugs/wiring. Dealer suggested I replace 2 wiring harnesses and motor.

Sudden failure of the power steering system. Vehicle became very difficult to steer, lucky no other cars or pedestrians were in the area. Per the dealer water entered the wiring harness and entered the power steering module causing it to fail. When the power steering failed, warning messages began appearing on the dash, which included "hill assist needs service", "ECS needs service", "FWC system needs service" and "Engine needs service".

Power steering failure. Luckily for us, the failure happened while still in our driveway, so no accident or collision occurred. We had warning messages for ESC, hill start assist, and several other systems, but nothing for EPS (electric power steering). The dealership was able to repair the problem by replacing the steering rack and two associated wiring harnesses. The mechanic noted water and a lot of corrosion in the wiring connector on the steering rack. This vehicle has only had normal water exposure (rain and puddles on the road).

The electronic power steering has failed on my 2022 Ram Promaster with 38,000 miles. While driving the steering wheel began jerking violently and couldn't be controlled. It seemed like there was a legitimate chance of the vehicle rolling over on the highway. The issue was reproduced and confirmed by a Ram Dealer in my area. The dealer stated "verified customer complaint intermittent lack of power steering assist at times. found I264A inline connection under vehicle full of water / mud with corrosion no connector repair kits available to fix any of this harness replacement with rack is required". There were no warnings lamps or any notification of an issue prior to or even while the issue occurred.

Seat belt ripped while putting seatbelt on. Nothing in the way of system. Local parts department advised 35 belts nationally are requested weekly. We shouldn’t have to pay $500 for their safety issue.

I purchased this Ram Promaster 3500 in 2022. In 2023 I was in Canada and went to have a spare key made. The dealer was unable to program a key to the vehicle. When I returned home to the Seattle area I took the vehicle to a Seattle Ram Business link dealer. They were also unable to program a key. May of 2025 I took the vehicle in for work and asked them to continue investigating the key issue. They were still unable to do so and said that I needed a new RFH. This repair did not fix the problem and made it impossible to start the engine. They also replaced the PCM. This did not correct the problem. A tech was called from MOPAR who found a STAR ONLINE PUBLICATION for mopar which states that between Ram vehicles ( I don’t know if it is specific to ProMasters) manufactured between the dates of 11/29/2021 and 12/23/2021 had an “incorrect encryption software being programmed to the immobilizer modules.” If you type the VIN into the Service Library you can verify that S2208000129 is applicable. I was not made aware of this until I picked up the vehicle from the dealer with the old parts reinstalled. My concern is that I don’t know what else this problem in terms of the electrical and safety systems.

Loosing power steering at 50,000 miles. Dealer states out of warranty. This should not be happening on less than a 3 year old promaster van. Total loss now. was happening randomly. driving 70 mph and hit a bump, steering would pull/jerk to the oppisite direction. also slower speeds as well, including reverse

steering does not work due to malfunctioning steering rack. it has 21,000 miles & is under 3 years old.

The fcw/acc stopped working all possible fixes exhausted left turn signal intermittent failure. The fcw/acc started as intermittent but now doesn't function at all seems to be common issue from research. There were warning lights indicating an issue. Van was at a dodge dealer for fuel and other electrical issues

steering wheel keeps locking up and not able to turn at lower speeds (under 10- 20 miles) I took the car to the dealer ship and they said a part named gear- rack and pinion was replaced after waiting for almost 2 months for them to fix the car, Today I had to take the car back to the dealer after I just pick up the car a few days ago because steering keeps locking up after $2700 dollars of charges the car is not safe to drive I'm not sure if I'm the only person with this problem but I hope that if I'm not the only person with this issue you guys can help, thank you

The contact's employer leased a 2022 Ram Promaster as a work vehicle. The contact stated that the front driver’s side door striker had become loosened and had started to detach from the frame of the vehicle. The contact stated that the door failed to lock securely while driving due to the failure. Upon further inspection of other work vehicles, the contact stated that there were several vehicles with similar failures. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000.

The contact owns a 2022 Ram Promaster 3500. The contact stated while driving at approximately 45 MPH, the Forward Collision Avoidance warning illuminated. The contact stated that the vehicle was driven however, the Forward Collision Avoidance safety feature was disabled. The contact had taken the vehicle to a local dealer, where it was diagnosed that the Forward Collision Avoidance system was not functioning properly; however, the dealer was unable to repair the vehicle. The manufacturer was informed of the failure. The failure mileage was 7,363.

The sliding side door cannot be manually unlocked. It can only be unlocked by the remote key FOB or by pressing an electrical switch in the cab. In the event of an emergency, such as a crash or fire, this may delay or prevent evacuation from the vehicle.

My tire pressure sensors are only working intermittently. The dealers are saying it’s because my van has factory window tint which interferes with the sensor transmission.

While cruising at highway speed with adaptive cruise control enabled, the vehicle will incorrectly detect traffic/speed signs and will rapidly decelerate on a highway in traffic. I believe that the message that displays after detecting the new speed limit (improperly based on a sign other than a highway speed limit sign) without giving the option to reject using the "resume" button before. There is an option to disable traffic/speed sign detection, but that must be manually disabled in software every time the vehicle is re-started. Adjustment of the speed during adaptive cruise control based on traffic/speed signs should be disabled for safety. It's fine to have the speed limit displayed on the dash, but dangerous to have the vehicle adjust speed on its own without sufficient warning, or at all. I would like to request that RAM be directed to disable the software connection between traffic/speed sign detection and the adaptive cruise control so that, just like regular cruise control, the operator chooses the vehicle's speed. Note that this issue has happened many times since I've owned the vehicle, which was purchased as new, but I am now complaining to NHTSA because I experienced multiple incidents on my most recent trip that might have risked a rear-end collision from a vehicle following me when deceleration occurred.

Brakes failed (for the 4th or 5th time) while driving on the highway after approximately two hours. While traveling approximately 55mph on the highway (I do not drive engaging the brakes unless stopping) the Notice Service Braking System alert indicated on the dash. When I went to push in the brakes, they went to the floor, grinding and "pulsing" in and out as I attempted to stop. Please note that this issue has happened 3-4 times in the past and the dealership assures me this is normal. I was able to successfully get the vehicle to a dealership. THEY SAID THE STORED CODES MEANT NOTHING because they were stored and not active (see attached)That dealership stated they could not find anything wrong and therefore nothing to fix. I then drove the vehicle another two hours and the same thing happened. I got the vehicle to another dealership where it is now until they remedy the situation. In addition, when starting the vehicle from a cold state, the brakes often go to the floor and grind. Again, the dealership assures me this is 'normal' and to simply pump the brakes to remove excess air. This is a new vehicle with less than 8k miles, purchased new and has been occurring since purchased.

On 11/2022 my company purchased a 2023 Dodge Promaster Work Van from a dealership brand new. In March 2023 one of my employees was driving the vehicle and there was an electrical issue which caused the breaks to not respond, and we rear ended a car which then hit the car in front of them. We were only going around 10-20 MPH as we were coming to a red light and could not stop. We requested an investigation into the source of the issue as it should not be out fault that a brand new car's breaks failed. Chrysler corporate sent someone to look at the van. They concluded that after market LEDs were installed in the back of the van improperly, and it caused a short in the electrical system which caused the breaks to fail. Chrysler Corporate said it was not their issue and closed the case. After looking at pictures from before we ever even looked at the van I saw that the LEDs were already there. The dealership admitted in email that the LEDs were in the van before we even took it off the lot. I told my insurance company this, but they did not pursue it leaving the liability on us. My insurance then dropped us as a customer. The dealership stated in email they fixed the LED lights and everything works once again. We take the van and begin using it again. Fast forward to March 2024, a different worker is driving the same van and they are again coming to a red light. The breaks fail once again. This time the breaks were going to the ground and not slowing the van down at all. My worker hits another car and then turns off and hits a fence so he does not hit anyone else in the road. This time I send my van to my local certified Chrysler dealership to have it sit there as I will initiate an inspection once again. After another month or so they finally inspect it around April 20th. This time after the inspection finishes, but does not give me a reason just meta data. You can see we used the breaks, but the speed did not slow down. This van has been a nightmare.

Crash

The contact owns a 2022 Ram Promaster. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while turning on the propane, there was a large cloud of propane forming underneath the vehicle. The contact became aware of NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had been taken to the dealer where it was diagnosed that there was a propane leak. The dealer confirmed that parts for NHTSA Campaign Number: 24V436000 (Back Over Prevention) were not available, and the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the issue and confirmed that the VIN was not included in NHTSA Campaign Number: 21V755000 (Equipment). The failure mileage was 11,000. Parts distribution disconnect.

Sliding door of van will trigger as not closed randomly while driving. You will not be able to lock the doors if the warning is on. Cleaning contact points does not help.

The contact owns a 2022 Winnebago Travato RV built on a 2022 Ram Promaster 3500. The contact had received notification of NHTSA Campaign Number: 23V627000 (Structure, Equipment) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was denied reimbursement for replacing the Firmware. The contact had not experienced a failure related to the recall. Parts distribution disconnect.

The engine cowl between the windshield and the hood has been failing since day 1. This is a 2023/2022 Promaster 2500/Winnebago Solis. Winnebago says RAM is responsible and RAM says it is a non issue. The engine bay floods every time it rains. I have to cover it in and out to hopefully prevent engine and computer damage. There are many hundreds of events of flooding and damage with no admission of cowl and windshield damage. With fires becoming more prevalant, I am concerned with a fire, a life threat to me and my family. We need some kind of help. Please check this all over the web. It is a problem for all Promaster. I only get a Non Issue from RAM AND NOTHING FROM Winnebago. I have sent pictures and videos to both. NOTHING BACK. Maybe there are people are knowable in fixing. I believe this is an extremely serious, life threating issue. Water and electricity never mixes. Please HELP.10

The contact owns a 2022 Ram Promaster 2500. The contact stated that while driving at 25 MPH in the rain, the power steering and check engine warning lights illuminated. The contact turned off and restarted the vehicle however, the warning lights remained illuminated. The vehicle was taken to the local dealer, and the dealer became aware that there was water inside the power steering connector and determined that the steering rack and wiring harness needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 26,602.

This is a brand new purchased vehicle on April 18. I experienced complete brake failure was able to get off the interstate and the brakes vibrated would smash down as vibrating and then ground against metal is what it sounded like when I would press. I had it flatbed towed, and the truck driver also noted the problem. Once the truck was back at my home it no longer had the problem. I took it to a dealership. They did not find anything wrong. I once again took the vehicle to drive it and the brake system is completely malfunctioning again with the pedal, smashing all the way to the floor and Again metal on metal. The vehicle is completely unsafe and undrivable.

The chassis battery keeps dying after a few days. There was a recall for awning to correct issue because it would open on its own. We did recall now there is another one for seatbelt. But no one is addressing the battery that keeps draining. We replaced battery already once. Dodge said it will go dead after a week no matter what. Ours don’t even make it 4 days. This is a safety issue because of the awning opening but it affects the battery. We would get stuck and no one to jump us.

On November 3, 2023 I was driving the van on the NYS Thruway. I had stopped at a rest area to use the facilities. When I returned to the van about 5 minutes later the vehicle was smoking profusely and objects were falling out of the engine area. By the time i got to the van there were flames coming out of the engine area and the entire front of the van was engulfed in flames. Luckily someone had called the fire department and the flames were extinguished quickly. In the meantime I had removed 2 Alpacas from the rear of the van with the help of witnesses. There were no warning signs of an issue with the engine. No warning lights and not burning odor. So, yes, I feel the I, my alpacas, and others safety were put at risk. I am so thankful that the fire started while I was stopped at the rest area and not while driving on the thruway and avoided a real tragedy. The van is a total loss.The incident has been reported to insurance and currently under investigation and are waiting a final report.

Fire

On November 3, 2023 I was driving the van on the NYS Thruway. I had stopped at a rest area to use the facilities. When I returned to the van about 5 minutes later the vehicle was smoking profusely and objects were falling out of the engine area. By the time i got to the van there were flames coming out of the engine area and the entire front of the van was engulfed in flames. Luckily someone had called the fire department and the flames were extinguished quickly. In the meantime I had removed 2 Alpacas from the rear of the van with the help of witnesses. There were no warning signs of an issue with the engine. No warning lights and not burning odor. So, yes, I feel the I, my alpacas, and others safety were put at risk. I am so thankful that the fire started while I was stopped at the rest area and not while driving on the thruway and avoided a real tragedy. The van is a total loss.The incident has been reported to insurance and currently under investigation and are waiting a final report.

Fire

This is to report a safety report for a potentially serious, even fatal windshield, body, engine and transmission defect. Rain water pours down the windshield and floods the engine overcoming al engine parts especially electrical, transmission and engine parts that should remain dry and safe. Windshield to cowl to engine compartment will flood and overcome safety equipment. When driving in rain I received electronic messages of failure. Headlights flood which could lead to a disaster. Ram will not admit part failures, but the constant flooding is well documented. Please help the many thousands of Ram Promasters get a recall which can save lives and their vehicles. Research will give you hours and hours of similar series problems. Please help us get Stealantis/Ram to own up to this manufacturing mishap. Thanks

Van brakes unexpectedly causing loss of control of vehicle for up to 5 seconds. Cannot accelerate when this occurs. While entering a major highway and accelerating, the van braked on its own and would not accelerate causing a semi to almost run into the back end of the van. The braking happens frequently and without warning. There is no rhyme or reason as to when it will occur as in road conditions, speed, curves, weather, etc. Took to Lithia dealership in Billings, MT four times and the problem still has not been resolved. 10 Aug 2022: Lithia could not verify the forward collision error. 1 May 2023: Lithia pulled code C14A5 sensor blinded and ordered new camera. 7 July 2023: Lithia pulled code B1006-49 internal electronic failure, removed and replaced the FFCM and calibrated the camera. 25 Sep 2023: Lithia pulled code C14A5-92 sensor blinded and the FFCM was recalibrated Turned Forward Collision off but the unexpected braking still occurs. This issue has been ongoing ever since I purchased the van in July 2022. This is an extreme safety issue as I have absolutely NO CONTROL over the van when the forward collision takes over.